Good service. Delicious tacos. Good quality ingredients. Expensive, as is everything in Chelsea market.

Great customer service. Went to get some information about headphones today and the lady who was stocking them was both knowledgeable and personable, really helped me decide which pair to get. Honestly one of the better interactions Ive had with a sales associate in a while.

This place is a great electrics 🔌 stores! Best Buy is obviously the place to go when looking for tech 💻 and electrics ⚡ at an affordable cost. The spot is one of their larger stores in NYC 🗽. Ordering online 🖥️ and picking up at the store 🏪 is so easy! Definitely check their website for deals 🏷️! I wish I came here more often!

Good place to shop for most electronics stuffs. Friendly staff, very helpful.

Very big storeIt has 2 floor and staff is very nice and helpful

Friendly staff that helped quickly and proficiently with an AT&T 4G/5G SIM swap.

Very good great selections a d alot of nes items updated on appliances a d everything you may need. ..GreT selections on T.V and blue ray dis..

I hadn’t stepped into a Best Buy in YEARS but I needed a camera. Rosa helped me for over an hour. I am so thankful for her knowledge, insight and patience. I am so happy that ROSA was there to assist me - I know that my experience would not have been as satisfying if she was not there (and probably would have walked out with a different product)! If you need a camera, make sure you head to the Best Buy in Union Square and talk to Rosa!

Come to 14 street upon squared, it is bice and cool lie diana

Great place. Lots of room. Friendly staff.

बेस्ट बाय :) Best Buy to me brings better customer service (they try and answer your questions) than most nearby electronics stores typically I step in n only after my online search research is exhausted and I end up buying the better product if not the best

They have great prices and incredible deals.

Big store with good selection but quite a lot of items out of stock and need more people on the floor to help and at check out counters.

I have gone to this best buy a few times since its located near my job. Customer service is none existing. I dont know if its the way I look (thats what I often feel), or maybe Im just hideous. Last time I went to buy a phone and the manager told me I couldnt do it with out a plan. I have done it before. If you thought my card was fraudulent just say that. Work on your customer service.

Best Buy kinda stinks now.So many employees but yet no ones ever around to help.Shelves were sparsely stocked and options were few.This location used to be 24 hours but unfortunately its got regular business hours now too.New York should retire its tagline since its become like every other city that definitely sleeps.

Yesterday I had a fantastic experience at the register with Dinora! Besides being helpful and patient with my complicated order, she was super friendly and gave me some great advice! Thank you so much for being so kind and giving me great customer service. I will definitely recommend this location to friends, family and coworkers because of my experience there.

Frequent here for the latest gadgets. Absolutely adore some of the staff members, they are polite, fun, and very helpful

The service was great, A great place to shop.

Nice and clean store, friendly staff. I visited during a sales week yes, they still have those lol.

Generally good staff and service but they tend to be low on stock of most standard electronic devices. I’m going to Amazon more & more for solutions. Maybe another location would be better but this is the closest for me.

Abundance of selection, courteous staff, competitive prices, spacious area to browse and select your favorite tech needs, and a nice place to chill when the weather gets too hot.

The Best Buy in Union Square was very helpful, efficient and courteous. I was in and out...had to look for a VGA to HDMI adapter. The associate was very knowledgeable, new where the item was, and provided insight on the item too. Should of got his name.

Thanks to Kim I got myself the best laptop! He was well-informed and easy to talk to! Highly recommend this Best Buy location.

Bestbuy contains all the electronics will ever require and is located in a perfect place.

Old fashion electronics shopping experience. You get to touch b4u buy. Talk to real people

Open space with plenty of products on display, but with inattentive service and absence of restroom for customers. People work there seem to enjoy chatting with one another instead of interacting with customers. Was completely ignored by the people working there during my 45-minute stay there. Was also surprised to hear that restrooms are no longer available for customers in store.

Really nice place, the people who works here are always helping you in whatever you need

Had an appt at geek squad and it was an excellent experience! Very transparent and upfront with costs, possible scenarios and processes. Very knowledgeable team. Thank you!

This best buy is very nice I really liked my experience

This is usually my go to Best Buy storeSometimes the employees are busy but overall my experience has been good and I always come to check them out

Great place. It has all basic stuff

I mean, you order something Friday and it says either pick up tomorrow or ship it by Tuesday, and so you say fine in busy ship it. Options are get it Saturday (tomorrow) Monday or Tuesday for free. So, great, free is good. Then they email you Monday that it shipped and it will arrive next Monday. Not Tuesday at all. What kind of dumb lie is that?

Though a little more expensive than street, the stuff I needed were of high quality.

It has a pretty good selection, and the staff are really good. I wasnt too fond of how expensive things were though. It was almost $40 for a small cable that I needed, so that was kind of annoying. Otherwise a pretty good store.

Horrible customer service !!! Do not go here. Employees are paid to chat with each other rather than helping customers. They were also arrogant to me and incompetent in answering questions about the product that Im looking for. Please please please, avoid going to best buy if you can!!!

Associated though knowledgeable and the service was good did try to push a higher ticket item than I needed.

The customer service was terrible. Basically I had to beg that they bring me the cell phone I wanted, even though it cost me more than $ 1400. I will never go back.

Bes Buy is a good place to buy electronics. They have the iPod Pro cheaper than the Apple store or the Apple Website. Some times you are lucky and get a good service. For me, today, was a mix. I talked to three store representatives. The first one, answered one of my questions and then he left to do nothing, I saw him talking with a co-worker and lot of people, including me, trying to find information about the Appeal prices at the Apple department inside the store. We all were lost looking around and four representative were at the cashier talking. Then I approved to them and asked for help, but to a different store representative and I got the service I was expecting. Good guy, very polite, professional and caring about customers. Then I went to the place the representative told me to get the Air Buds Pro. The check out counter. I was waiting and the representative behind the desk asked me to go to the other counter, I already knew that the Air Buds were behind her, but I went to the next counter. When I asked to the representative behind the second counter that I want to uy a pair of Air Buds PRO, she was no happy about it because the Air Buds Pro were in the other side, another representative realized that she wasnt happy and offered to bring the Air Buds Pro to her, I was talking to her and she was glued to her cell phone. Then I asked her if she was there, she didnt get it. I told her, are you here, with me, the customer. She understood what I was trying to say and she put the cell phone away, no happy, but after that, despite she wasnt happy, she behaved professionally, no smiling at all and with we are not friend face, but effective and doing her job. Anyway, I cant wait to test my new Air Bud Pro.

Forgot how terrible best buy is. Just went in to buy a phone. What was I thinking? The worst!

👍

All the stores that I needed to go too was right there next to one another. So it was the best experience and also the staff is both friendly and knowledgeable

The Best Buy on 14th is AWESOMELY RUN store. One of the Managers Igor was a pleasure the way he ran his team and the way he conducted his business..Alot Best Buys are practicing,social distancing by saying you didnt buy that item at this Best Buy!!!!,BUT NOT HERE THE WORK NOT PASSING THE BUCK.

Store doesnt have much stock. In addition, the culture is sharkish. For example Everytime I go there they almost push you to get add ons and protection plans to the point that you want to just cus them out . They dont understand that no means no. They dont ask you just once or twice theyre insane. Its better to get your either online or if you do go in the store make sure you go to the checkout line instead of the specificied registers. They go hard with the sales pitching. Hard but unprofessional.

The Union Square Best Buy location clean, the sales associates are very knowledgeable, helpful, and kind.Very rarely do I have problems finding products and in a few cases the sales associate placed an order online to be shipped to my home.So in my humble opinion this is a great store.

Always have everything I need and want, sometimes things I didnt know I needed. The place feels very safe the security people are top notch.

Personal was friendly, security very friendly, sailorman sailor very friendly inside clean, big choice stuff inside.

My to go place for electronics and anything my printer needs. Everyone is professional, knowledgeable, helpful, and I never wait long to check out and be on my way.

I received excellent customer service in both the mobile phone section and laptops. I purchased a phone case screen saver and pop socket wallet. Oh I also got beats flex headphones at a really good price . I may be back for a new laptop

They have a huge selection. 2 starts because employees dont know the difference between 4k uhd and native 4k... if your going to work in a section dont pretend that you know what your talking about unless you know what your talking about... employees have little knowledge of what there selling.. except the gamers thats different...

Lack of communication; i was supposed to do a store pick then got delay notice and that was it!!!!! No clue when my item will arrive and good luck getting them on the phone

Love this store always stop in before heading back home. progrssive leasing really comes in handy when shopping here

Very helpful staff and excellent selection.

Always great service just hard to find someone on the floor for assistance.

Staff were amazingly helpful and accommodating to my disability with an easily accessible elevator. An awesome array of electronics from A.C. To games consoles!

The customer lady was too rude. When you asked her questions,, she replied back to you with rudeness. One time when I asked her about the remote for the TV, she took all her time before answering g me.

For a while i stop visiting this store since customer service was poor. I could hardly talk to anyone in the computer department. Either some staff are busy in the checkout and some are busy chatting to other staffs.This time i visited the camera department to see some good deals on Canon cameras. They have all if bot most entery level to professional DSLR cameras of different brands like Olympus, Panasonic, Sony, Fijic, Canon & Nikon cameras.The item i was looking for was there but this christmas time (it was actually after Christmas and before New Year), it didn’t have a sale or good prices points compared to other stores.To my surprise the lady at the camera department was very welcoming, asked me if i have questions or if she can be of help. I hope customer service are accross the store now.

The service is ridiculously great love this location from the minute you step in the store they greet you and send you to the right location or sale rep to help you with your needs the sales person are so knowledgeable the actually make you smart about your purchase . Awesome store, enjoy.

A big store but the store team was not that much cooperative in dealing customers.they seem to chit chat each other more.

Great outlet to buy all kind of electronics on a very good prices as its name best buy

Great price and service.

Thats me favorite best buy They have always taken good care of me in this store

Very unhelpful, several didnt know which dept I needed, kept sending me to wrong area. Most unhelpful store Ive been in. 14th st location

I always bought my electronics from best buy and they always treated me with Respect.and besides their prices are great 👍.

I have to say that best buy is restoring my faith in there company. I spoke to a customer service representative that was so fantastic and exactly what she said she would do? She did it with integrity and honor and Im happy to say my faith is definitely being restored. I hope best buy hire more workers with such efficiency and true to their word. Thank you Rein you are the best!

Whenever they have a sale its pretty good price wise. But can anybody tell me why most of the boxed items are always dented or crushed?

Great staff y good equipment to buy

Luv the service staff was very helpful luv the system in the store. Definitely coming back 😎😎😎

Sam went above and beyond to help me. I believe he is either the manager or head of the floor upstairs- he helped me with my laptop, explained everything thoroughly and was outrageously patient and kind. He didn’t miss a single detail down to sanitizing everything meticulously and even helping a sweet older woman with her bags. Sam if you ever see this- you are the best! Thank you!

Friendly staff ! Very helpful! Amazing!

Horrendous service. Came in knowing exactly what I needed to buy, store was completely empty with basically no customers. Took over 30 minutes for me to get one item out of a case, and check out. Ridiculous.

It was fine but could have been better

If you ever need help kimeth is the best there for knowing tech wonderful place to be in great customer service 5 star

Took me a while to get assistance from the staff but after 35min eventually.

They have the pixel 6 available so you can go there and check it out before you buy.

Was better years ago for sure. I miss the old layout with Guitar Center in the back part of store. And the 24 hour schedule they had when I first came to NYC ~9years ago.

Very helpful staff. Went in looking for a controller to use on my pc, not knowing what really works. Many stocking employees so I was a little lost and Taylor(I think that’s what his name was, sorry!) asked if I needed help. I explained what I was looking for and he showed me the controllers that would work except they were all sold out on the shelf. He said he would double check in the back, a minute later he came with the controller I needed. He even rang me up at the gaming register, so no line or wait! Wonderful customer service, THANK YOU TAYLOR!

They show phones that they dont have. They say its for display only. Why do they have in display something they dont have?

Nice store to buy all sorts of electronics. Staff is helpful!

Large branch. Very clean and they follow social distancing. Staff are very helpful, friendly and prompt. Ive visited this branch over a dozen times and I dont intend to stop any time soon!Great job best buy!

Under staffed hmm bad attitudes and rude employees not a pleasant shopping experience at this store I know 23rd and 7 th little hike up the street but you getting better experience and not as many attitudes if u go to that store

Very polite and helpful staff, only problem was low inventory vs displayed items, I needed a microwave, the one I wanted the box was badly damaged so I chose a lesser model.

Went to get an item but they didnt have it something pricing they were trying to get me to buy I really am sorry about that

Terrible! Went there today and asked for help multiple times and no one bothered. All they simply did was point towards the direction the item MAY BE found. The store is incredibly large, so yeah that helps a hell of a lot. Won’t bother going there ever again. I will take myself to the 23rd location, where they’re actually helpful.

No stock. No help. Nothing to buy.

I went here the other day with a friend to buy some headphones and everyone we came in contact with was super nice and willing to help, the transaction was pretty quick, we were in and we were out with exactly what we needed and all of our questioned answered, good experience thanx to the men and women in the electronics section

I pretty much get all my electronics here

Ordered a Surface Pro from this Beat Buy for pickup. I rarely buy electronics from stores, but the price was unbeatable and I could pick it up the same day.The order was ready in fifteen minutes. I walked over and met the friendly staff member at the pick-up counter. She helped me out and everything went smoothly.Still wondering what the deal was with the cat lamp though...

Not a single person in this place was willing to help me during my visit. In the end, I decided not to buy anything.

Prices are fair on Tvs and video games. Staff knowledgeable about Sonos and Samsung products.

Monica and Carl were professional, courteous, and efficient. They had me in and out.

Was attended by a young man who knew is stuff. Polite and helpful. You cant ask for more.

Attentive to my questions regarding stuff I wanted to get.

The best Best Buy in the city as far selection, the employees are helpful and good also. An overall better box store experience for NYC.

Nobody wanted to work at this location. My friends decided after 45 minutes to go buy the computers, phone and speakers at another place. Sad.

Large variety of products. Helpful staff.

Short staffed in Cell but once I finally found staff they were knowledgeable and helpfull. I went to get a replacement Tracfone for my Safelink account. Picked up a Samsung Galaxy A10e and accessories

This is my favorite Best Buy. Went in to buy a new laptop and had a million questions. I was helped by Nicole one day, and Phillip the next day when I came in to make an exchange. They were both extremely helpful and honest, and I am very happy with my final purchases thanks to them.

The environment is very beautiful. Good collections. And specially the Geek Squad has a lot of open box collection with great prices. Bought a HP core i7. Great service.

Always been a relaxing walk thru the park or the electronics store.Since Ive been back in N.Y. the 14th St. location has been great!Last visit Catherines knowledge helped me in cameras.

I was helped by a man named Sam this holiday season while trying to buy a macbook for my boyfriend on a Friday afternoon at the Union Square location. He patiently and politely answered all of my questions and was a joy to work with. As a result, I was able to buy my boyfriend exactly the computer that he wanted for Christmas. Thank you Sam! - Maya