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Empire Harley-Davidson
8 Industrial Ln, New Rochelle, NY 10805, United States
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Empire Harley-Davidson
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St
Review №1

I was impressed by the size and cleanliness of the dealership. All the staff that I met there were great. Tyler Devany went over the bike with me thoroughly and was a big help. Thanks to all!

ma
Review №2

Thank you for having a first-class brand, excellent staff quality, and excellent service attitude. I bought a motorcycle that I am satisfied with from you. Thank you again for coming to Asia! Especially thanks to this gentleman for giving us more guidance....

De
Review №3

Tyler was essential in me becoming first time Harley owner, beside Harley Davidson itself starting to make cool bikes that apper to first time buyers. Tyler took me to amazing test ride, answered all my questions and gave me great ideas what to modify on the bike. He also helped mi install my mirrows and make some ergo adjustments, he is amazing!!! Delership is extremely friendly, have plenty of bikes and gear on the sales floor and everybody went out of their way to make me feel welcomed. I fricking love my Fat Bob!!!

Ka
Review №4

Friendly knowledgeable staff. Quick service. If your in The Bronx, check them out.

Em
Review №5

I really like this place for 1 reason.Mostly sales/managers are very freindly and lots of choices when it comes to latest bikes & parts. Hassle free 👌

To
Review №6

Great experience. Pete was great. Also Stephanie, Fabricio, and Rachel really took great care if all my needs. Great job empire harley. Wonderful experience

Je
Review №7

This place is great. The staff were very polite, courteous and knowledgeable and respectful. They’re all very easy to talk to and made me feel like I had nothing to worry about because my bike was in good hands. The tech working on my bike actually called me back like he promised and kept me updated. Im glad I brought my bike here and received the proper attention unlike other places. Even after doing bike work, the dealerships shop is great. They got a huge selection of clothing and riding gear. Not to mention they have a tailor there that does patches, which I think all Harley dealerships should have.

Da
Review №8

The team at Empire Harley Davidson was awesome. From John in Parts to Sal in sales talk about a no pressure sales experience not only did they take the time to explain things to ensure I was happy with my choices but they offered to stay late and accommodate my crazy work schedule. Sal took the time to explain the different types of touring bikes how they handled differently and ensured I was happy with my choice. Then he walked me over to John who explained the options of my stage 1 modifications and they even offered to start one of the other bikes with the pipes I was considering so I could hear them. What a team! Hats of to all of the staff for a great experience.

Jo
Review №9

I’ve never been to a dealer of any kind that has taken the time to value a customer the way the employees at this facility did. It felt as if everyone there even those not involved in the sale cared. Kyle, Angel, Geoff in Finance, Tyler and especially Joe Garen the one who spent the time to really help me connect for the first time with my own Harley was and were very helpful. You can easily see as soon as you walk in how different and how at home you feel within minutes. Definitely very happy with my new purchase of the 2021 HD Low rider S. Can’t thank everyone enough for all their time and patience. Hope to make another purchase here in the future.

Mi
Review №10

Ive been dealing with John Schiller over 10 yrs. He is always friendly, knowledgeable and EZ to get a hold of. I like the fact that he has worked for Empire H-D for many years in the service dept. and now in the parts department. As a long time Harley-Davidson owner its really nice to have a knowledgeable person to work with over the years. John, keep up the good work.Kyle make sure to keep him happy, John is a big asset to the EmpireH-D dealershipMikuni Mitch

Je
Review №11

I want to thank the staff of Empire Harley for their professionalism and welcoming me to the Harley Family. They made the purchase of my 2021 Sports Glide an informative unpressured experience. Everything from the test ride with Luis to the paperwork and financing with Stephanie was seamless and thorough. I would recommend visiting Empire Harley Davidson to anyone looking to purchase a quality motorcycle. Ask for Luis & Stephanie, theyre the best! JR

Al
Review №12

This was my second bike purchase from Empire. I couldnt imagine going anywhere else for my Motorcycles. Theyre always the most friendly, helpful and courteous people to me. They make sure everything goes smooth. I recommend them highly to anyone and everyone.

Fr
Review №13

Dee Klein is a wonderful service writer for Empire Harley. She is alway pleasant and has the patience and experience to listen to the customer as we explain our needs and wants for our Motorcycles. She stays on top of whats going on with the bike, and keeps you informed as to when it will be ready or if it needs a part to finish the work. She is just another example of why myself and my friends keep coming back to Empire for all our Motorcycle needs. Thanks again Dee for all your help in having my Motorcycle ready to get back on the road...

Ma
Review №14

Great parts department always helpful best dealer around to help with all your needs

Ma
Review №15

Great service and great team!.“I just got my first bike, (iron 883) really exciting to own my first Harley. The team at Empire Harley Davison made this possible in a smooth process. To the team at Empire, keep up the great work!!! ”

Da
Review №16

ANGEL AND LUIS WERE AMAZING AND VERY KNOWLEDGEABLE! THEY WERE VERY INFORMATIVE ABOUT ALL THE BIKES HARLEY HAD TO OFFER. THIS WAS MY FIRST HARLEY SO THEY MADE ME FEEL VERY COMFORTABLE WHEN CHOOSING THE RIGHT BIKE FOR MYSELF. THEY ALSO ALLOWED ME TO TEST DRIVE MULTIPLE BIKES TO REALLY FEEL THE DIFFERENCE WHICH WAS IMPERATIVE TO MAKING MY DECISION. I ALSO WANT TO GIVE A SHOUT-OUT TO RACHEL! SHE WAS GREAT WITH HELPING ME GET MY PAPERWORK TOGETHER FOR MY BANK TO SPEED MY LOAN UP. SHE WAS VERY ATTENTIVE AND ALWAYS ANSWERED AND/OR GOT BACK TO ME WITH A QUICK RESPONSE. OVERALL AMAZING EXPERIENCE AND THIS WILL BE THE ONLY HARLEY DEALERSHIP I WILL BE DOING BUSINESS WITH. THANKS AGAIN TO ANGEL, LUIS, AND RACHEL.

Co
Review №17

Great experience. Spacious store and friendly staff. I was greeted upon entry. Heather approached me while I was in the clothing section. Her service was amazing. She helped me find to what I am looking for. No luck but I left with a purchase. Very helpful and great experience.

Th
Review №18

I have been dealing with Andy for many years. He helped me with parts this weekend that I wanted for my 2021 CVO RoadGlide. He is always helpful and knows his stuff. Always a pleasure.

SA
Review №19

Very family-orientated I always feel like part of the family when I go there I love to go there... I would love to work there one day...

Ja
Review №20

My experience with Empire Harley was great. The salespeople, specifically Sal and Pete were extremely knowledgeable and helpful. Stephane and Rachel made the paperwork a seamless event. It was a wonderful treat being celebrated for purchasing a trike, with music playing, bells ringing and everyone clapping, which included my wife and daughter. I look forward to a long relationship with this dealer and highly recommend their services. James Eakin FLRT 2021

Th
Review №21

I went back to Empire Harley for a new Street Glide. I worked with Pete, Sal, and Stephanie and they were great! From the beginning to the end my time there was perfect. Everyone did their part in making my purchase an easy and fun experience. I will always recommend Empire Harley Davidson. Thanks again guys!

PA
Review №22

Sal is an awesome salesman who took the time to ensure I got the bike I wanted. He and Pete were extremely patient with me and held onto the bike I wanted for over a month while I cleared up some financial issues. Sal remained in constant contact with me the entire time and never once came across like his sole objective was only the sale. The day I purchased my bike, the entire staff was very helpful and I was finally able to ride out of my new bike! Nothing but good things to say about empire harley and its staff!”

Ha
Review №23

Well oiled machine and customer savvy even if you don’t own a Harley which I don’t, but got a rear tire from them specifically made for the VROD and on serious back order every where else for months and they sold me their last one now that’s customer service

Ma
Review №24

Been longtime customer. Awesome staff never had a problem, from John and Andy in parts to Heather and korey in clothing, a large selection of clothing and parts. 5 stars in my book

Au
Review №25

The experience was swift and efficient. I cant imagine going elsewhere in the future for all my Harleys yet to come. Thank you Angel.

St
Review №26

Could not be happier with the service and attention I received from ever member of the staff. Especially Angel for finding me the exact bike I wanted. Tyler for the awesome walk around. Also like to thank Pete,Rachel,Stephanie and Luis for being so knowledgeable and friendly

De
Review №27

Purchased a used 2020 Heritage Classic (spruce color). The whole process was awesome. The staff was amazing! Starting with Pete who was very friendly, helpful and accommodating. Joe was great with providing information and making sure that the test ride was enjoyable and everything went smooth. Geoff was a gentleman and a pleasure to work with. Charlie (parts dept.) and John (service manager) were friendly, very helpful and knowledgeable. Everyone made you feel welcoming and part of a family! Best of all I got what I wanted and love my new ride!

Ha
Review №28

I came in to look at a preowned Ultra Limited. Sal greeted me at the door. He showed me a few very nice bikes. I already had one chosen at a competitors dealership but wanted to try Empire since they are closer to my residence. Pete put together a proposal and even figured my trade in without seeing my current bike. After a brief negotiation Pete met my price and the deal was done. Picked up my new beauty the next day. Rachel and Stephanie handled the paperwork and Sal made sure I understood the new bike before sending me on my way. He also introduced me to Andy in the parts department where i ordered an XM kit. Dealing with all of these really motivated employees of Empire was a pleasure. Thank you so much. I am delighted with my purchase. Youve truly earned my business. Harvey Morgan

Gl
Review №29

I just purchased my 11th bike out of this dealership: why? Thats a very easy question to answer: because they are the best Harley Dealership in the country. And for those that read this and think that I go there because they are the closest dealer to me……..wrong! I pass 5 dealerships to get there. I can walk to a dealership from where I work but I drive 45 minutes to get to Empire. The owner (Kyle) as well as many of his key employees there have helped me tremendously during this purchase and the upcoming build. A special shout out to John Schiller who has been a guiding light in helping me build many bikes from Empire, over the years. I couldn’t do any of this without his hands on help. I cant say enough great things about Empire. Just do yourself a favor and go there, tell them Glenn sent you!

Ch
Review №30

Just want to thank you guys for always being friendly, knowledgeable, and quick. Every time I go in for parts its a great experience. Keep it up

Re
Review №31

They were very helpful and open. I felt very comfortable buying my first Harley Davidson from empire.

E
Review №32

Great dealership. The owner is a super nice guy and very accommodating. Angel the sales manager is great, helped me out with a smooth transaction. The rest of the staff are very nice. Just purchased a 2018 road king from them and they made the purchase simple and easy. Would definitely recommend this place to anyone.

Ma
Review №33

Charlie N. is fantastic. He not only helped my parents who live overseas and answer their questions but also went above and beyond in regards to service. Everyone was super friendly and welcoming. Highly recommend the New Rochelle location.

Ja
Review №34

Absolutely love them. Joe is awesome and super knowledgeable. Heather gets you in the right gear. The while staff is absolutely amazing. Courtesy, knowledge, and passion is what drives this place to the top and keeps them there. Always will be my Harley shop of first and only choice.

Ri
Review №35

My 94 Road King (FLHR) broke down on the Hutchinson River Parkway on my way to a charity ride the next day near Philly. It was Friday afternoon before a 3-day weekend and I was 2+hours from home. All electrical was gone. I got a tow and had the bike taken to the nearest HD dealer, Empire Harley-Davidson, after talking to Seamus. With no idea what the problem was and 90 minutes before closing, I didnt have high expectations that I would be riding the bike any further that day. Seamus welcomed me and got the bike into the system and though I had never been to Empire HD before, he treated me like I was one their best customers. I did leave the bike and found my way home. The following Tuesday I called and Steve let me know they had the bike scheduled for an evaluation on Wednesday, where it was identified that the non-HD battery was swelling and some 3rd party voltage doohicky seemed to be the source of trouble. With a new battery and simply disconnecting the 3rd party box the bike was back alive and running. I said I would be by to pick up the bike the next morning. To their credit they monitored the bikes electrics over night and found the battery was over-charging, so while I waited (I arrived near opening) they replaced the voltage regulator and sent me on my way. If Empire HD was local this would definitely be my shop, the East Hartford HD dealer (nearest me) wont touch my bike because they said it was too old, so I have to go a bit further to another dealer who will. I would recommend this dealer and specifically this service department, with Seamus and Steve, any time; great service and at a very reasonable cost.

Wa
Review №36

Tyler, Stephanie and Angel did a terrific job Communicating and making sure I was happy with my purchase. Very community oriented dealership.

Wi
Review №37

I’ve been buying motorcycles for 40 years and I can finally say I found a dealership that is a pleasure to do business with. Pete, Angel and Kyle are professional and made it a pleasure to purchase a motorcycle. Andy and John in parts are awesome. I highly recommend this dealership. Thank you to all at Empire Harley for a great experience.Bill Lowe

Pa
Review №38

As soon as he saw me he called me by name, remembering me from months ago. I deeply appreciate and value such recognition.

An
Review №39

Best dealership in the area by a long shot. Staff is friendly and knowledgeable. The service department works with you. All around great place.

Br
Review №40

John and his crew are always knowledgeable and helpful, recommending and locating correct parts & accessories for my bikes!

Mi
Review №41

What a great team. Thanks to be my team Sal, Stephanie and Angel. Everything going easy, friendly and fast. Two thumbs up.

IZ
Review №42

Excellent and smooth transaction.I traded and bought a new bike, Sal and Pete made everything move along smoothly. Im dropping my bike off for service next week and will update on the service department after I pick up.

Fr
Review №43

Love tyler’s approach, no pressure sales and answers all my questions. Empire Harley has been very professional, one of the best dealerships Ive visited. I traveled from Long Island and purchased my 2020 Low Rider S glad I did. I will be buying my second bike from them. ”

ma
Review №44

I was recently looking to upgrade from my Yammy 650 to something with a little more power and ability to make in-town runs as well as go interstate. I went in and spoke to Joe Garan, who was very patient and knowledgeable. In the end, he recommended going with a Road King which is a full-fledged tourer or the Heritage which is technically a touring cruiser that can hold its own going long distances. I test rode both the Road King and Heritage. I loved them both, but ultimately went for the Heritage 114 and Im glad I did.I love its versatility, feel and that old-school look that always attracted me to Harley. The staff there at Empire Harley are great. They are super friendly make you feel like family. Joe has been awesome and has called me twice already to see how everything was going with the bike as well as to inform me of upcoming events at the dealership. I had a really strict budget and after some negotiating, the sales management team got me top dollar for my trade-in and a good deal on my new 2021 Heritage. All I can say is Im super stoked.

To
Review №45

Great place to buy a motorcycle, I had the best motorcycle purchasing experience, from the time I walked in the door till I left with my new motorcycle everybody was helpful and very professional about the whole purchasing experience, they helped me with my finances, Sal the salesman was great throughout the whole time, giving me updates and keeping me informed throughout the whole time, definitely will return for more

Vi
Review №46

I live a bit far from here but I would definitely go out of my way to come back. Already planning my next visit for a few things. I originally went in for a few parts and left with a bike. My Salesmen were very professional and knowledgeable (Tyler and Pete M). Not like most dealerships where you ask for a quote and then they jump down your throat for your credit score and sign your life away. This place was very punctual from A-Z. They actually listen to requests by customers which I saw through my deal as far as other people being helped. Polite, respectful, and business savvy. Stephanie in the office was very respectful, worked fast and even stayed late just to work on numbers for my deal and the next day when I went in I asked to make it a fast process and I was out the door in less than an hour. HIGHLY RECOMMEND this dealership and will be referring all my friends and family here. Ohhh .. and buy a bike, theres a cool experience waiting for you at this dealership!!!!!

M
Review №47

John from the parts department has helped me several times in finding the right part(s) that I need. I have purchased a lot of items from him with his help. He is helpful. I am a repeat customer. I recommend him to others. I appreciate the parts department support for first responders.

Co
Review №48

Great store, but terrible location. Difficult to get into.

Om
Review №49

Great customer service and expertise on products. Its extremely valuable to speak to someone who knows exactly what you need and are able to give you their personal experience on products you are looking for. Experience and great customer service.

Ph
Review №50

Charlie was extremely knowledgeable and helpful. Cant believe how easy he was to deal with. His skillset was second to none. He made me feel like I was dealing with a family member. Makes me want to come back and spend more money. Every dealership needs a Charlie on their staff.

Sa
Review №51

It doesn’t matter what part of Empire H-D you go to everyone there is amazing. I love going there. It’s like I’m walking into my second home with family that is welcoming and very helpful.

za
Review №52

I traveled all the way from new Washington Ohio to New Rochelle New York for this bike they made everything easy for me and stayed with me all the way till the end strapping it down in the trailer couldnt have asked for a better experience. hands-down the easiest dealership Ive ever worked with. The bike looks phenomenal and the service was amazing!

D
Review №53

Korelis made me feel welcomed. Always has a smile, Helped me with my purchase in finding what I was looking for.

Jo
Review №54

I absolutely love this dealership versus the others. They have a rewards program and have great sales and always do something big outdoors during riding season. This dealership is by far the best in the new york area

Ka
Review №55

Staff was amazing. Friendly, knowledgable and helpful. Hoping to see the new Sportster S. Hopefully in the Fall.

Se
Review №56

John in parts was really helpful, had a part on back ordered and he called around other shop it see was it available and there was one. Appreciate the help

CM
Review №57

I visited several Harley dealerships in New York, New Jersey and Florida over the course of a couple of months and decided to go with Empire because I got the best deal on my trade in and final purchase price for an Iron 883 thanks to Pete in sales. I cant say enough good things about Marty in sales who accompanied me on multiple test rides of both the Iron 883 and 1200. I hope my great experience so far with Empire continues long into the future as I plan to have some mods and regular service done on the bike by their service department.

Ra
Review №58

Staff is top notch and very knowledgeable. Purchase didnt feel rushed. They make you part of their family and care about your needs. Highly recommended!!!!

Ay
Review №59

Since the day I bought my bike, Andy has been my advisor on parts and upgrades. He has always provided me with honest, clear advice, in a simple and very friendly way. Very much appreciated.

Pe
Review №60

“Always felt welcome at Empire. Sal, Pete, Angel, Kyle, Stephanie and everyone else was friendly & courteous whenever I visited so it only made sense that my new 2021 Street Glide Special came from Empire Harley Davidson. I never felt pressured and everything just felt right.”

JU
Review №61

Best customer service, willing to work with you, best fallow up and walk you trough any question you have, highly recommended (Joe, angel, and Stephanie)

Jo
Review №62

“I was in recently for a new front tire installation. Kyle and his staff were kind enough to accommodate my schedule so that I could ride in and wait while the service was performed. Everyone on the staff I encountered while I was browsing the dealership was friendly and helpful. The service was completed correctly and in a professional, timely manner. I highly recommend this dealership for your Harley parts, service, or purchases. Thanks again! ”

Ef
Review №63

Customer since 2013, the sales department has always been great and service was constantly improving.Until now, I had a very unpleasant experience. I called to get my motorcycle inspected 28 point inspection they call it.I spoke to John in service before booking the appointment and he quoted me 1 hr labor.When I came in, obviously he didnt know who I was, He was very rude, unwelcoming and seemed bothered that I was there to give him my business, after I told him what I needed he told me to make an appointment for the week after and to pay 1.5 hours of labor.It really sounded like he just made up that number as the other maintenance person looked at him with hesitation.How unprofessional that he would do that. Even the way he spoke to other maintenance technicians was derogatory and unprofessional. He was secretive when talking to the mechanic inspecting my bike and I heard him say that theyll ask me to add some kind of service in a shady way.Bad experience in customer service and very dishonest and rude service department.

Fe
Review №64

What an amazing team from Angel to Stephanie to Tyler. Angel was amazing made sure he took care of me because I work for NY state police and a Vet. Stephanie was amazing as well made sure I understood everything. Tyler was great he also went over everything great team. Empire Harley thank you as well. Im very happy and satisfied. I will be recommending more people to the store.

Da
Review №65

My home HD Dealership ... Great stock of bikes, parts and clothing/accessories and most helpful staff around NYC area... This is the service department you want taking care of your baby... Josh, Big John, Phil great techs... No one knows HD parts like Big Charlie and Andy... That John guy behind parts counter is pretty good too LoL... But the best guy in the place is Anthony... He keeps that place running 👍

Pe
Review №66

Always felt welcome at Empire. Sal, Pete, Angel, Kyle, Stephanie and everyone else was friendly & courteous whenever I visited, so it only made sense that my new 2021 Street Glide Special came from Empire Harley Davidson. I never felt pressured and everything just felt right.

Jo
Review №67

Honestly folks these guys and gals at empire treat you like family. Great customer service, friendly staff, & great deal for my ride. Im sure they can make it happen for you as well. See my good friend Angel Ortiz sales manager. Thanks to all at empire harley-davidson

Ri
Review №68

Great group in sales and in other departments of the dealership. Seem genuinely interested in me.

Do
Review №69

Cant say enough good things about the Empire HD staff. Havent ridden for quite a few years, but knew it was time to get back into it. Didnt know enough about the new HD motorcycle models to decide what I was looking for. From the first time you walk in to the follow up calls after purchase the entire staff was excellent. Thanks!

Ro
Review №70

FantasticFriendlyHelpfulRespectfulBest Motorcycle dealership Ive ever been to by far

Ca
Review №71

We experienced friendly and extremely knowledgeable staff from our sales guy Luis, to business manager Geoff, to the women who look after the retail section. All top notch humans!!!!Want a fun outing? Go to Empire to “look”, guaranteed you’ll leave with a Harley.....if not, maybe a patch!!

Ma
Review №72

John @ Empire Harley is amazing. He made purchasing and installation a breeze. Him and his team are kind, super helpful and easy going. My whole experience at Empire has been a pleasure 🤩Thank you for making my experience simply awesome.

Lu
Review №73

Great Dealership, well trained personnel and ready to help and accommodate your needs.

Je
Review №74

She always so nice and is very polite. I always enjoy my shopping experience when Maddie is there. Im always recommending empire Harley to all my friends when they say that they want a motorcycle. I think that everyone that works there is awesome . Respectively, JAY

Br
Review №75

I really just cant say it enough everyone at Empire Harley was exceptional. If your looking to purchase a Harley Davidson motorcycle Empire is the place. They know about everything. Also by the way I DO NOT work there and the didnt pay me.lol. They are really GREAT!!!!!

Vi
Review №76

Im a new rider and was looking for my 1st bike. This is the 2nd HD dealer I visited. When I stepped into the dealership, I was greeted by the salesman Joe. He was very helpful and answered all my questions. He also walked me around, showing me different departments at the dealership. The atmosphere was chilled and relaxed and made me feel like this is something I wanted to be a part of. Exactly why I decided to buy my Harley from them. Stephanie the finance manager was a pleasure to deal it also. I purchased my 48 from them. The entire experience was very pleasant and definitely recommend to my friends.

Mi
Review №77

Charlie is a huge help when it comes to me needed help for parts on my bike or even a few wise tips to maintain my bike and ride. Always greats me with a smile and remembers my name. 1 of the top reasons why I order part from empire is because of Charlie.

Sh
Review №78

Great dealership, great employees and staff. Welcoming atmosphere. My husband and I bought our 2019 RKS at this dealership.

Di
Review №79

Really highly recommend a Harley Davison to purchase bike the team for a part department to help you a lot if you wanna upgrade some parts and your bike

Jo
Review №80

As a recent transplant from LA, getting comfortable with all the ins and outs of vehicle laws and regulations isnt easy in the tri-state area! However, my recent experience with Dee and Steven for one of my bikes (2014 FLHX) was great. Even the initial phone call where Dee walked me through what I needed to do and carry with me probably saved me from an expensive fine! Steven was also extremely helpful as he took the time to walk me through the inspection process and even upgraded the software on my bike, during what was obviously a busy Friday afternoon! Very friendly and helpful...thank you guys!

Bo
Review №81

Excellent job, on time service, reasonable costs. thank you for getting me back on the road, safely.

Le
Review №82

Every visit brings a smile...Professional, expeditious, knowledgeable, personable, and overall an asset to HD !!! One of a a kind family at Empire HD...Dio benedica... uona fortuna e prosperita...

ja
Review №83

Angel was not only very knowledgeable about the bike I bought. He made sure I didnt leave without knowing every thing I needed to know about the bike. As well as being a genuine people person. Harley Davidson should have more personal like him.

De
Review №84

I was in the market for a new bike and had a solid idea of what I wanted. Everybody from sales to business to manager was thoughtful, helpful and warm. They let me take my time, bounce ideas off them and ultimately used their knowledge to help me make the best decision on a bike. They were fair with price and open to accommodation. Needless to say, within a couple hours, I rode my new Harley right off the lot and couldnt be prouder. They even called me the next morning to make sure I made it home alright and see how I liked the ride. (Riding through the Bronx during rush hour can be no joke.) I went out of my way to conduct my business with Empire in New Rochelle because I heard they had a great reputation. And Im glad to say that after I left their lot, that reputation I read about was certainly earned and upheld. If youre in the market, I recommend a visit. And I hope you end up ringing that bell.

Mi
Review №85

I had an amazing experience buying my first Harley. From sales, to finance, to parts and clothing, everyone is super kind and knowledgeable. 10/10 would recommend!

Vi
Review №86

When I entered the Bld....I always bump into John in the parts dpt, his approach always pleasure of pleasing customer with there needs of getting items on what customer wanted to purchased or even brouse around by giving direction to the right person ....within the Dpt....myself of getting parts for my 07 Sportster 883 custom...that I removed small rear tire and installed a Wide Tire Kit...240 Tire....Thanks John...for your assistance of getting the right parts to COMPLETE my project on this Beast Ive put together...👍

La
Review №87

My hubby had been dreaming of buying a motorcycle for years but for one reason or another he never did. When he finally got his motorcycle license he researched what bike would be best for him and chose the street 500. After searching for some time it was apparent that it would be hard to find a used one - even new ones were hard to come by. One day while looking through the inventory at Empire Harley-Davison he found a used Street 500 with only 4 miles on it! He was super excited and decided to go look at it that very weekend. I went with him and was super surprised with how the whole experience went. We felt welcomed from the very beginning and the staff made us feel at home the entire time. They made use feel like we were part of the family and made the whole process easy. Angel explained everything in detail, answered all our questions, and even checked up on us later in the day and later in the week to make sure everything was to our liking. I will definitely be back to buy him some gear.....and some cute clothes for me too!

Ro
Review №88

Hi, The team at Empire Harley was tasked with servicing my two old Sportsters, a 2000 XL1200S and a 2001 883R, from both a maintenance and safety perspective. Please look at everything was my request. Even though the tires had decent tread remaining, they were old and probably dangerous. They recommended replacing along with a brake fluid flush in addition to the normal servicing. The final drive belts were rated at good to go, pretty amazing service life. At the end of the day two motorcycles which run like new were dropped off at my home. The entire process was made easy with consistent clear communication. Empire HD has a strong commitment to excellent service. I am not certain regarding the Team Member, dont recall his last name. :-( But Kudos to him.

Ly
Review №89

What a great place! Empire Harley helped us get a brand new bike with less than perfect credit and a minimal down payment. From the beginning of the process til we rang the bell on purchase, Sal was so great in helping us select the perfect bike for our needs and Stephanie was the best finance woman to make it happen. From the bottom of our hearts, we thank you guys!

Jo
Review №90

From the minute I walk into Empire Harley, Angel introduced himself & From there it was History and I couldnt Believe the Love & Dedication Angel had in making sure I was able to pick & Be satisfied with my Harley of Choice but the rest of the whole Staff was Amazing as well, I was the Buyer but my wife & Daughter Was made very comfortable & made this whole Purchase of My new 2021 Harley Street Glide Special and Amazing experience, Thank you Angel & the whole Staff at Empire HarleyYou Guys Rock

Ke
Review №91

Tyler was my salesman and working with him has made my first time buying my Harley Davidson a smooth and fun experience. He truly cares about what you need and he went above and beyond to make sure I had all the information required to make the right decision in my purchase. I did get to meet some of the other team members and they were also as friendly, upbeat and professional as Tyler. He comes highly recommended and anyone would be lucky to have him as their salesman.

J
Review №92

The staff are friendly and very helpful. They have decent selection of authentic apparel and gear.

Gu
Review №93

Excelente costumer service and knowledge, thanks

No
Review №94

Choosing Harley Davidson was easy, discovering how good their dealers could be was the bonus. Every part of my Empire experience - from quick responses to initial sales to strong service support on a new LiveWire that involved a lot of learning - was fantastic. Great team and a big part of my satisfaction in moving from a growler to an exciting new way to ride

sc
Review №95

Nice place. Nice people

Ch
Review №96

Excellent knowledgeable staff made the purchase experience a pleasure!!

Co
Review №97

Service is pricey but it is the dealershipAnd they do the work the correct waySal in sales was very helpfulI feel I did get a good deal on a pre-owned bike. Put everything in writing so there No mis communication. Also Angel Ortiz can be very helpful. After service the bike was returned to me looking like it was detailed

Jo
Review №98

Good and fast service thank you guys

Mi
Review №99

“I just purchased my 1st Harley from Empire and it could not have been a better experience. Tyler, Stephanie, Angel and Charlie were extremely knowledgeable and helpful without being pushy. The team educated me on the vehicle as well as available accessories and entire process was quick and painless. I look forward to continued business with Empire. ”

d
Review №100

I just had the team at Empire install a new 131kit in my 20 FXLRS (Thank you Tyler!!). Between the guys behind the parts counter being led by John S and the seamless follow through with the service team..I cannot emphasize enough how nice the experience has been! (I feel more like Im at a Porsche Dealer with the quality of service than a motorcycle dealer.) John S. (parts manager) has been a tech and is a true cycle enthusiast helped me research the parts and additional items that I should address during the build. They make recommendations based on my needs... not what corporate Harley might want you to do. My bike was done in 3 days... it looks like it came from the factory... none of the bolts and screws even looked like they had been touched..(I have a blackout screw setup that would easily have been marred with a less careful technician.) Tyler took the time to walk me through everything that had been done to my bike. They had updated me with both pictures and video during the build. I really feel like they are as excited to work on these bikes and make the improvements that we all enjoy doing to our Harleys to make them our own. They picked up my bike out on the east end of Long Island and delivered it back in a timely manner just as they said they would. I have to say.. Harley dealers in general can get a bad wrap...but Empire couldnt be any further from that reality. I know that these guys (and gals) are the team that I can and do recommend to my friends to purchase and enjoy the ownership of a motorcycle. I have never had that experience from any of the Honda, Aprilia, MV Agusta, or Ducati dealers that I have dealt with over the last 30 years of bike ownership in the NorthEast. (though Powersports Nation in Wallingford CT is also a nice dealer for Husky and Honda).. its the kind of experience that keeps being pleasurable long after the first sale. Hope this helps you make a decision on where to purchase, service, and accessorize your Harley.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:8 Industrial Ln, New Rochelle, NY 10805, United States
  • Site:http://empireharley.com/
  • Phone:+1 914-632-6743
Categories
  • Harley-Davidson dealer
  • Motorcycle dealer
  • Motorcycle parts store
  • Motorcycle repair shop
  • Used motorcycle dealer
Working hours
  • Monday:10AM–4PM
  • Tuesday:Closed
  • Wednesday:10AM–6PM
  • Thursday:10AM–6PM
  • Friday:10AM–4PM
  • Saturday:Closed
  • Sunday:10AM–6PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • Credit cards:Yes
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