Just ok. Staff can be snotty but very quick to apologize for it
Tim is great! Very nice man!! Had a couple issues that he quickly resolved.
Sad thqt i pay for a climate controlled storage unit and walk into the entrance of where you go to get into my storage and first thing i smell is cigarettes! Hey U-haul I dont want to pay to have my belongings ruined by whom ever is being allowed to smoke inside the climate control area!! Also the metal screws sticking out from the right wall inside my unit is not acceptable either! This location in New Port Richey is so disappointing! You might get in on the special of 1 month free but you have to pay for locks! They are not cheap!
Iv had nothing but problems since the day I had to get a storage for an emergency moved to upstairs unit supposed to be controlled climate and I was told clean and 54.99 a month witch was on my budget not even 2 weeks later I went to get a couple of things it was extremely hot the exhaust fans were not on and my stuff my whole life was infested by roaches tried to talk to manager and I was just blown off 3 different times I move storage units 3 time now because all they had left at that facility was 100$ unit I bombed 3 times n ended up in road access unit no more roaches but I had to go through all that change n moving by myself and all they kept foimg is raising my price that I really cant afford so it is what it is
Was forced to buy the $10 insurance, under the claim that it was policy. I accepted as I thought I had no choice. After going to another U-Haul provider just the other day to rent one again, the desk person said the insurance was 100% optional.I feel very ripped off after being told that it is a requirement, only to learn that it is optional. This is a shady way to increase your sales numbers. Ill never visit this place again...
Polite fast friendly good service and okay prices
One star! My husband and I had our belongings unfortunately stored here for a little over a year while we went through a few life changes, and we learned quickly this was not the place we wouldve chosen had we done our homework. Its disgusting! We were renting a 10 x 20 outside drive-up unit (which we discovered about halfway through that we were overpaying for, in regard to other Uhaul locations), and ALL of our stuff was drenched with the insulation off of the ceiling. There were spiders and HUNDREDS of moth cocoons (or whatever they are called) inside our couches, grill, washer/dryer, and any other crack/crevice they could fit into! We have been moved out for over a month now and we are still slowly getting all the moths and insulation out of our furniture. This, on top of every time we went to get some of our stuff out of the unit (many times periodically throughout the 15 months it was in there), the office staff had left early! Also, I wouldnt recommend trying to move in here with a 30-ft Uhaul truck either, it is extremely narrow between the buildings, and there is absolutely no maneuverability room to do something as simple as driving a Uhaul truck.Id like to mention this has nothing to do with the Uhaul customer service reps in general, because everytime we have had a problem with them, they have always fixed the issue and compensated us for our troubles. However, I do not recommend this location.
These people claimed I put 122 miles on a truck when in fact I only put 34 miles on it. I turned it in the same night i rented it and NEVER expected the charge on my credit card a few days later, nearly triple what my bill should have been. After calling and advising that there was a mistake made they only called back and kept on with the lunacy of the crazy milage claim. I only put $8.00 in fuel in the truck the entire12 hours I had it, what great fuel economy.....and they still claim I drove 122 miles. I was never offered any form of refund or compensation for their error; I have disputed the charge with my bank. Do yourself a BIG favor and stay away from these people. DO NOT TRUST THEM!!! I never knew I would have to video tape the odometer reading before dropping the keys in their dropbox.
Awesome clean & airconditioned units
This place is bad. They close before hours posted.
All of our property was damaged or soiled, the insulation covered everything, mildew clothing as well ..this is not a true representation of the U-Haul company good name.
Excellent service