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Hyundai of New Port Richey Certified Used Cars
4727 US-19, New Port Richey, FL 34652, United States
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Hyundai of New Port Richey Certified Used Cars
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He
Review №1

We were very pleased with our experience at this dealership. However, we worked with the sales manager directly after the test drive and I have to say, we would buy from there again if we could work with him. This dealership was extremely busy; so busy in fact, that we had to wait inside for a salesperson in order to take a test drive. In this world of vehicle shortages, Hyundai of New Port Richey was LOADED with used car inventory. We had no problem finding a variety of cars to choose from. We received good deals on our trades and came to an agreement quickly. Yay! Although we had to wait for the finance person for 45 minutes to an hour, she was very quick and highly entertaining. Overall, we had a great experience and would buy a car from here again.

mi
Review №2

I had an amazing time here as a first time buyer. I had only bought from private sellers in the past and was hesitant to try a dealership but I had an amazing experience. From when I first walked in to when I walked out keys in hand the entire process was easy to understand, not stressful, and very enjoyable.Chris Lacroix, my salesman, helped me pick out the right truck to fit my needs and put me and my wife into a new 2017 Tacoma. He was very friendly, honest, and straightforward through the entire sales experience. I would highly recommend anyone who goes in looking for a car to talk to him first.Robert N in financing worked with us to find payments were comfortable and an amazing interest rate. He was funny, professional, and very helpful in deciding what warranty was best suited for us. He worked fast and efficiently to find us the best deal possible for what we wanted. If you get him for financing youre in good hands!

As
Review №3

Worked with Victoria last week and have to say she is the best, still checking in with me and making sure everything is good! Joey in finance is awesome as well! 10 out of 10 recommend working with them. I will definitely be coming back!

Ja
Review №4

Had the pleasure of meeting Chris & Rob and I cant say enough to explain how amazing my experience here was with them. They both went far and beyond making sure I left happy! I definitely recommend them to anyone who is looking for a car and wants to leave happy!

St
Review №5

Chris was by far the best salesman I could have asked for. He was knowledgable, patient, personable, and really looked out for my best and most reasonable interests during my car buying experience. I’ve always loved Hyundai but I really feel lucky to have had Chris as my salesman. If you get the chance, you won’t regret asking for him.

Am
Review №6

My husband and I had an incredible experience today. From start to finish the entire process was smooth, clear, and stress free.Chris LaCroix was clear, calm, and honest throughout the entire process. He guided my husband and I to the truck of our dreams that fit our budget and credit perfectly. By far the best salesman out there, I will continue to highly recommend him to anyone in the Tampa Bay Area.To finish the already great experience, we were lucky enough to work with Rob N. in the financing department who worked in an efficient but thorough manner to make sure my husband and I selected a warranty best suited for our new truck and that we understood every form we would look at or sign.

Je
Review №7

My fiancé and I were looking for the perfect vehicle after i was in a head on collision and my car was totaled. We live in Zephyrhills. I went on there website and viewed there used inventory and right away I feel in love with the car we actually purchased. We dealt with Garland he helped me through the whole process since the first day I contacted him. He called me/text me for several days before we could get there. Took the time to ask me what I was wanting, what I could afford, the most important questions that other dealers wouldn’t bother to ask. He sent me emails and pictures of vehicles that he thought would be a great fit .once we arrived he greeted us and had all the car facts ready for us to view of the vehicles and even had the car pulled up for us to view. Was very professional through the whole process of us purchasing our car! Halfway through we got to meet/work with the manager Rick. He was amazing! Such a nice guy. He was willing to work with us so we could get our dream car . My fiancé Matthew had so many questions . He took his time answering them all! Last but not least rob in the financing department. He knows what he’s doing and great at his job. He didn’t force us or try to talk us into adding extra unnecessary stuff to the car he only suggested what he thought was best and needed . Was quick and easy to deal with. Such a fun guy with a great outgoing personality. I highly recommend purchasing from the used Hyundai of new port Richey. You won’t be disappointed.

Li
Review №8

I just want to thank the team lead by John, team members Roxanne and Andrew for their exceptional service! I had my alternator replaced on my vehicle, and thank goodness Jerrod Benson in finance with Hyundai found the paperwork that I had full coverage, bumper to bumper warranty which covered the repairs needed for my vehicle.The team were super friendly, timely, efficient and just, wonderful.Very rarely these days do you receive exceptional customer service.I requested my vehicle be brought here when it broke down because of the customer service at this particular location. Thank you New Port Richey Hyundai for this pleasant experience and wonderful customer CARE!🙏🏼

Ca
Review №9

Albert and my finance guy were amazing! Sorry I forgot his name. Best place I’ve been to purchase a car. Albert makes you feel comfortable and is very considerate of your well being. I highly recommend this place if you are looking for great service and nice cars! Best car buying experience I’ve ever had! Go see Albert, he’s the best!

Sh
Review №10

We bought a 2020 Sante Fe from them a few weekends ago and had the best service from a car dealership. Chris LaCroix went above and beyond showing us tons of cars and answering all of our questions! He ended up finding us the perfect car for our family and was super patient with the back and forth negotiations. The whole process was super smooth and did not take as long as previous car buying experiences. Everyone was kind and made sure that we were taken care of completely! Would highly recommend this dealership and especially Chris!

Sa
Review №11

Pretty stoked on my experience at Hyundai used cars in New port Richey. I told them my perimeters, how much I was willing to spend. James(internet), Joe and the team found the right car for me. I couldnt be happier thanks again fellas!

Me
Review №12

Javan Aldridge and the finance manager were very nice and friendly. They were helpful and straightforward. Their prices are reasonable and some of the lowest in the area. I researched and shopped around for an SUV and they were literally the most inexpensive in a 100 mile radius for the same vehicle. I really appreciated their help today!

St
Review №13

My young daughters 2002 was on its last leg, so I did the research and chose to go to Hyundai of New port Richey for a used car. Boy, did I ever make the right choice. I had made an appointment, with Emily, and as soon as I walked in multiple people greeted me and made sure that I got straight to Emily. She is friendly, efficient, straight forward, and knows her stuff. Her and Jerrod explained the whole process to my daughter as we went along. They made a frightening experience, for a first time buyer, seem like a walk in the park. Thank you again to all the folks at Hyundai of New Port Richey Certified Used Cars for the pleasant experience. We will gladly buy from here again and steer others to this outstanding group of people.

El
Review №14

Exceptional service from the GM, to Bob Wirth (our sales rep), and from the finance manager. They all took incredible care and went above and beyond in helping our family find the right car. Thank you all so much. We will certainly be repeat customers and send our friends and family.

An
Review №15

Anthony was a great salesperson, took his time to allow us to test drive a few different cars. He ensured that the car was serviced and detailed before we left. He also took the time to explain the process to my child since it was their first car buying experience. Rob in Finance was exceptional, very personable and worked his magic with financing. Would recommend both if you are looking for a new car, appreciate everything

Ar
Review №16

Thank you to James for his patience and knowledge. He explained all of the fees and warranties and was very helpful. Love my new car!

Mo
Review №17

I was here yesterday and had a wonderful experience. Chris LaCroix was able to make me feel comfortable as a first time car buyer and was completely transparent with all his information. He did not pressure me into making rash decisions and gave me the time I need to consider all of my options. He was very easy to communicate with and found me exactly what I was looking for. I really appreciated his service. I do recommend checking this place out if you are looking to buy a certified used car.

Me
Review №18

Recently bought a Certified Used Car from Hyundai of New Port Richey. I was helped by Mike Leonard and Robert the finance guy. Very efficient and got a great deal! So happy to have a new car with A/C!

Te
Review №19

Chris was so awesome and helpful! After a long difficult adventure of car shopping, this place was a breath of fresh air. Thank you!

Bo
Review №20

The 2 star rating is not so much directed at our sales guy, Tony - he was great. He was patient, very knowledgeable and was genuinely concerned about helping us find a vehicle we would be happy in - no pressure. The finance guy Joey - amazing.The reason for the low star review is their deceptive pricing. The internet price is not even close to what you will be paying. As they say, if it sounds too good to be true - it probably is. There are fees upon fees that have been backed out to make the pricing appealing. When we questioned how we ended up with such a higher starting price - they rattled off a bunch of fees which actually turned out to be higher than originally quoted. We were also misquoted on the extended warranty, by the manager and I might add, he was the rudest of anyone we came in contact with and was very condescending. In the end we got a beautiful vehicle, satisfied with the deal overall but their sales tactics is where they fall short.

Se
Review №21

Absolute bozos work here. Was trying to write up a deal for a 2020 Acura RDX . Was told vehicle was perfect without any scratches. Drove an hour to see the vehicle and has dmg all over the front lower bumper area. Scratches all over the place . The internet sales rep Robert stated he walked the vehicle and saw no damage. Here are a few pics showing scratches in just a 12 inch area. It’s scary if this person walked the vehicle and didn’t see one scratch. It’s sad you can’t trust a dealers anymore. The tactics they use are crazy.

Fe
Review №22

This place was great. Scott assisted me through email with selecting the car I wanted and answering any questions I had. Robert submitted all of my documentation and got me preapproved. In the morning, I went to the dealership and James helped me take my car out for a test drive. I was happy with the car and the interior so Rob started my financing application. He negotiated a better interest rate for me and got me the best deals even with struggling credit. Love my new car.

Je
Review №23

Yesterday I was in to look at a Santa Fe. I had Tony and my sales consultant. He was the best sales consultant I have ever had. Tony was a pleasure to work with. He listened to what I wanted, was patient with me and took his time. Tony was also very honest with me and you don’t find that too offen. He really worked with me and 5 hours later I went home with a Santa Fe that I am truly in love with. So please when you go in to Hyundai used new port Richey ask for Tony. You won’t be sorry. Thank you tony for everything!!!!!

Th
Review №24

The sale experience wasnt great. The car I wanted to look at hadnt even been ready to test drive or drive off the lot even though they had it listed online. I waited a hot century for everything to be finalized even after people who came in after me finished their sales and left. I had to call them to figure out what happened to my registration like 3 days before the dealership tag expired. They claimed they would overnight ship it to me only for me to not get it Saturday. The lady I called on Sunday told me she had no way of knowing if my tag went out and that they dont do Saturday delivery. Which helped me none because the tag is already expired. I was told if I had called sooner it could have went out sooner, but why do I have to call you to remind you to do something that should have been done before my dealership tag even expired. I have had much better service through the Honda dealership than this place. Will be avoiding buying cars used or new through here again. Once Im done with this car I am not buying another from them. The car is great, the service just sucked.

Ga
Review №25

Great experience salesman Brandon did a great job. Let us take our time to decide didn’t pressure us. And Rob in finance killed it for us

Je
Review №26

My salesman Chris was absolutely stellar and he made my experience so smooth, simple, and enjoyable whereas usually buying a car tends to be an anxiety-inducing event. Highly recommend going to him to buy your next car! Rob in finance was INCREDIBLE as well, he worked his butt off to get me in at a lower rate and lower payments than I had gone in expecting, love this dealership and the people and I will only ever buy my cars from here going forward. Well worth the hour and a half drive from Lakeland! Thank you guys so much!

Mr
Review №27

My husband and I had a GREAT experience here working with Chris and Rich. They were upfront, honest and worked with what we were looking for. Chris answered any questions we had and explained things clearly. We’re looking forward to bringing home baby boy in our new car! Thank you guys!

Su
Review №28

It was a pleasant experience. Chris was very helpful and active in showing us the vehicles. He was frank and really good in communications. A small tip is to call them to make sure that the prices are within your budget. If you are coming with your own financing options they will charge you an extra $1000. Thats a bummer. But other than that quite a good experience overall.

Je
Review №29

Online prices are way lower than what they’re actually going to sell it for and their dealership fee is higher than a lot of other places but they don’t tack on anything else and their sale prices are still competitively better than a lot of other dealerships. James the sales guy I had was really nice, easy to work with, didn’t try any of the typical tactics and was honest. I am happy with the car I got.

BC
Review №30

We had a wonderful experience! The entire staff was very friendly and laid back. We were welcomed at the door by Victoria AFTER walking the parking lot; which we very much appreciated. Victoria was absolutely terrific. She was professional, personal, up front and honest! She made us feel like old friends! We truly appreciated the no pressure atmosphere all around. Rob in finance was especially patient and understanding. He made us feel comfortable even though we changed our minds on which vehicle we wanted half way through the process. Rob and Victoria both assured us that it was of the upmost importance that we leave there happy! And they proved it! We LOVE our new pre-owned Sonata and am truly pleased with Hyundai of New Port Richey!

Se
Review №31

Chris Lacroix, my salesman, helped me pick out the right truck to fit my needs and put me I’n a Chevrolet 2015 1500 lt. as a first time buyer I was nervous but he took really good care of me through the hole process definitely highly recommend this place and Chris lacroix your the man thank.!!!!

Ky
Review №32

Happy with my new car. Howard provided excellent service and made the whole process easy. The management made sure I got a great interest rate and warranty.

sq
Review №33

Decided to trade in two cars for a minivan. We saw one online and went to Hyundai for it. The sales person told us that they had just gotten the car so they hadnt done any work on it yet. The car was white 2017 Chrysler Pacifica. It had scuff marks on it and the passenger side view mirror was pretty messed up. The other thing we noticed was there was some yellow light on in the dash. The car was really not clean on the inside either. And there was body work that needed to be done. Also the door randomly opened when you closed it. All of this was of course forgivable since they just got the car and hadnt had time to do anything with the car.Since we traded in both our cars for this van we didnt have a car so we needed a rental. We have two kids under two so we needed a mini van just like the car we were buying. We got the minivan from Enterprise with no issue (this is important later) and they had the car for about 5 days.5 days later we call them and they tell us the car is ready. We go to pick up the car and well nothing was done. Well almost nothing. The car was very nicely vacuumed. The side view mirror was untouched (still busted), none of the scuff marks were gone (forgivable since it was a used car), but the inside was actually pretty bad. The cup holders were disgusting, the middle dash hadnt been cleaned, there was some sort of liquid on the passenger seat and I found DOG FOOD (I assume) in the back seat! The warning light was still on on the dash and the door still randomly opened.When we first looked into buying the car the salesman told us all of these things would be taken care of. We were not sure if we wanted all the extra work to clean up the car at first. The car had just gotten on the lot so we were deciding between just doing the body work/detailing ourselves or paying 2k to get all this done for us. We decided to pay the 2k and have the professionals do it. Thats the part about all this that is the most upsetting.So after all of that they take the car back and I have to get another rental. So I drop off the car with them and enterprise comes to pick me up from the dealership. Enterprise put my information in the system and told me I was getting a car for rental not a minivan. I told her we got one last time and this time we are only there because Hyundai screwed up. Apparently its more expensive to rent a van. I think the difference was $35/day to $65/day. Anyway the nice enterprise lady calls Hyundai and they flat out tell her they are not willing to pay the extra money and I have to pay. Keep in mind I got literally the exact same car from enterprise last time. They had a van available and could rent it out to me but Hyundai refused to pay. So I had to call them and yell at the guy because this is ridiculous. The guy told me Well the GM isnt in and my supervisor isnt in and they are the only ones that can do an override and pay the extra so we cant help you. He also said corporate wont allow them to ever do something like this. He was firm and didnt budge on this point. So I told him to talk to the person in front of me at Enterprise. Then the phone got passed to the person I believe was the manager at enterprise. They had a back and forth for a little bit then eventually the the Hyundai guy gave in and they ended up paying the extra. So much for the lie about not being able to do it.So now fast forward a few days and we go to pick up the car. Everything is clean and the mirror is fixed finally. The only problem is the door keeps randomly opening when we close it. So I tell them and they tell me to take it to the Crysler dealer down the street and give them my paperwork. So I did. Crysler tells me that for this problem they would bring the car to them but they didnt. There was a software update that needed to happen. It cost me $155 to get the software update out of my own pocket. The software was never updated. On top of that there was a 2019 recall on the car that was never taken care of. So they never fixed the door and never took care of the recall...0/10 would not recommend

De
Review №34

Not only I found a great car with a great price but I found the only dealership I’ll ever use in the future and recommend to friends & family! No wonder they are so busy, their prices cannot be beaten and the cars are all you’ll ever need. Huge thanks to Jack Calcut our salesman, who is incredibly kind, and Robert from finance that found us the best deals!!

Yu
Review №35

If you need a car make sure you go see Emily Matos. Process was quick and simple. Best sales experience ever. Very high standards in customer satisfaction and level of knowledge by the entire team. Would love to buy from this dealer again in the future and definitely from my sales girl. You rock!

Ry
Review №36

Javan made my experience very quick and easy, and was able to get the numbers where I was comfortable. Great price, great car and great service. It was my first experience there but I’ll definitely go back and refer friends and family. Buying a car is never fun but I left there very happy.

Si
Review №37

Robert in financing and Emily Makos were both amazing . They both help me out with purchasing my 2019 Chevy Silverado. Robert help me get the best deal and it was a great deal which help me save money. Thats always good. It wasnt like any other dealership experience, friendly, not pushy, and very professional. I would recommend purchasing a vehicle here.

cl
Review №38

It was a nice time shopping with Hyundai. Albert Pinchin is a great salesperson who understands customer needs & more importantly he very well coordinated the entire process from start to finish.I also would thank Jack for his patience who was kind enough to show me multiple cars.

Ca
Review №39

Went into the facility a few times and didn’t get the help we were looking for hence the four stars instead of five. The third time we went in and worked with Mr. James Brickner and he was a great help. Worked with us every step of the way and got us what we were looking for. Highly recommend.

Wa
Review №40

Dont expect them to ever honor their sales flyer prices. I heard them tell prospective clients thats just internet prices. The real cost will be about $4000.00 more. I wasnt told during lease of new car that there would be dealer fee of $999 (highest fee they are allowed to charge in FL). They added other fees ($50 that were also undisclosed and unexplained). All double talk and zero courtesy if you question them. Asked my mom if she was German (because she wouldnt back down). We said yes and he said I thought so - chuckled and said he wouldnt say anymore. I bought 3 cars from them in past - each visit they were ruder than time before. I will never be back

st
Review №41

What a great experience purchasing our 2018 Elantra...our salesman Albert Pinching was the best in my 50 plus years of buying cars...The manager and team completed a smooth transaction with great price and terms. Cant say enough only : When you deal with BEST you forget the rest From now on will not go anywhere else. Thanks guys.

Sh
Review №42

I had a great experience at this dealership. I informed my salesman of what I was looking for and he lead me to the cars that were available for the price and miles I was looking for. I am very pleased with the choice I made and the process was fast and smooth. Thank you Javan!

D
Review №43

Chris (sales agent), Jerrod (Finance manager), James (sales manager) did an amazing job today with my purchase of 2 vehicles. Yes they got 2 vehicles done in 3 hrs. Quick and straight to the point with amazing finance deals

Br
Review №44

If I could leave 0 stars I would. I totaled my car in July. I submitted a form to have my service contracts canceled shortly there after to get a refund on my loan. Come September I’m still making payments because these people can’t do their job. I’ve now had the forms resubmitted and I’m waiting the outcome. Still making payments on a car that I don’t have anymore. I’m going in the hole finically. I call and my info is taken down but no one returns my calls or no one answers the phone. I swear this place is a joke. I will never buy from this place ever again.

Ma
Review №45

I had a great experience! Joe and his trainee Kevin were very personable and very patient with me. They also went above and beyond by following me home and picking up my trade in! This is the second Hyundai I’ve purchased here, and I will continue doing business with you. Thank you!

Jo
Review №46

Went in on appointment, they greeted me instantly. Smiling and polite i was shown to a nice roomy waiting area. T.v. and snack machines make the wait fine.They were done with my window tinting with 30 minutes to spare.

fr
Review №47

As a past, very happy customer of Hyundai of New Port Richey.. I am thrilled I can still say that Im so pleased!I decided it was time upgrade from my sweet little Elantra to a Tuscon. Chris LaCroix worked diligently to find a couple of perfect fits to match my requests for wants, needs and payment plan. His knowledge and friendly nature were a big part of why I drove almost an hour from home to return when I wanted this upgrade.Jerrod Benson was also was an absolute master at getting me an amazing, new and lower rate! He made all that usually boring signature stuff a breeze and really explained everything in a way I understood. He made sure I left with my questions answered and all the information I needed.These two guys make things work for me in 2019, when I was in major need after my car was totalled in an accident and these same two were a pleasure again under much more ideal circumstances. In both very different circumstances I was treated with respect and care. I would always go back to these guys and absolutely always recommend this either know in need.My only suggestion: More guys like Chris and Jerrod!!NOTE: I am also impressed at how well kept this location is and noted that they had someone specifically assigned to even more upgraded sanitation. Major plus in this health climate!

Br
Review №48

Fantastic experience! I worked with the salesperson, Javan. He walked me through the whole process step by step, never made me feel like I HAD to buy anything, and made me feel like he genuinely cared that I was getting the right vehicle for me and my family. I cant tell you how grateful and impressed I was by the experience; stress free and I left in a car 10x better than I thought I would.

La
Review №49

Jayvon was amazing and helped meSo much. Easiest process. I went in this morning Expecting to not come out with a car until a day or 2 later and am in it today driving home! Thank you!

Tr
Review №50

I meant to do this sooner but I have been having too much fun driving my practically new 2020 Elantra!!!! Beep...Beep!!! Chris LaCroix is the BEST sales representative ever!!! No lie I worked him hard with my limited budget and picky taste and he did more than satisfy my wants in this cute car!!! Thank you Chris!!!

Ma
Review №51

Went in today 9/14/21 to get information on a new vehicle and trade in my old. Littlest to say, Emily Matos on sales was amazing.. She really went above and beyond to get me what I wanted and more. She even provided lunch for my little one and me.Robert Nelligan in finance was awesome too. He worked fast to get all my paperwork signed and in order, faster service ever!!!

Ap
Review №52

Joe was AMAZING, Couldn’t be more happy with the service provided and experience, First time buying a car and I was reassured by his friendly, and HAPPY attitude made it so easy. He is so personable, understanding and was able to help me get the car I was looking at online that wasn’t really ready yet, Ready to leave that day and he really made me feel like It was his top priority.Again I can not recommend Joe enough, If you are looking to buy a car from here ask for Joe! He will provide you with great information and also great service!He also answered my call when I was trying to figure out why my key wouldn’t turn outside of business hours before work and texted me after to make sure I was okay.

Za
Review №53

Had a great experience buying a used vehicle from Javan. He was very helpful and very knowledgeable and made the buying process go very smooth. He helped us do multiple test drives of the vehicle and walked us through all of the features and when it came down to working out the pricing, he gave us a very fair offer for our trade in vehicle and provided us with transparent and upfront pricing. No games, no hidden costs, No last-minute changes. I 100% recommend him and the Hyundai of Newport Richey Used car team!

Dy
Review №54

Great service! robin in finance and the salesman joe were terrific! couldnt have a better experience buying a new vehicle!

Je
Review №55

Chris LaCroix actually made my car buying experience one of the most pleasant experiences that I have had when it coming to buying a new vehicle. Not only was Chris prepared for me when I walked in the door, he made sure I was taken care of and worked with me efficiently and effectively. I never felt pressured or uncomfortable with my car buying purchase and Chris was nothing but helpful and accommodating. After many horrible experiences at many different car dealerships, I will say that this was the best experience ever. Michelle in the finance department was also very helpful and made sure I got the biggest bang for my buck. Much appreciation and thanks from a new long time customer.

Ta
Review №56

My sales representative Chris LaCroix was amazing. When I came early to my appointment he introduced himself to me and asked me what I came to see. Told him the 2 Vehicles and he was with other customers but he got the keys ready for me when it was my time. He clarified all my question with features the (that I purchased) down to the period, and a few on the paperwork.

Ju
Review №57

Javan in sales and Robert in finance were very friendly and helpful. They made the process of car buying extremely easy for me. I am really glad this was my first and only stop to find a vehicle. I would recommend anyone who is looking for a vehicle to come to this dealership and talk to Javan.

Me
Review №58

Roy was help in perfection today, Many Thanks to him and the rest of the kind and helpful team! I came in with what I thought was a crisis and left with a solution in under an hour! So happy 😁🇺🇸

sh
Review №59

Chris LeCroix was the absolute best sales person! I had the least stressful buying experience that I have ever had. He went above and beyond to keep me within my monthly budget for a car and accomplished it. Chris was very friendly,courteous and professional and kept me informed of everything that was happening. After having the vehicle for 2 weeks Jarrod called and was able to get my monthly car payment reduced even further.. I am greatly pleased with my purchase and highly recommend Hyundai(used) vehicles....

Do
Review №60

I went to service to check a engine light they came back with pictures of my fuel filter showing that it had algae growing in my fuel system. I told them that is ridiculous because Ive been getting my diesel fuel at the same place for over a year and their tanks are not contaminated. They said well the picture doesnt lie. I had my doubts so I told them to close it up and forget it Im not paying $6,000 to replace my fuel system. I recently bought a fuel filter and installed it myself very easy, and there was no algae in the container so these guys are a rip-off in my opinion sorry about this but service is trying to get a $6,000 repair bill in somebody that they think they can pull the wool over my eyes. Stay away from their service department as my advice

Sa
Review №61

Purchased my 2nd car from NPR Hyundai. Great customer service and they take care of you when you need anything. Haven’t had any issues with either one of my Hyundai’s !!

Ja
Review №62

Anthony and Rob in finnance help us so much. I went with my mom and we were able test drive the cars by ourself. The were very helpful explaining everything to us and breaking down the prices. Rob was able to get us a good deal. Definitely recommend.

Po
Review №63

I went in on a hot Sunday. A gentleman named Chris helped me look around the lot. Even took me around the entire back lot to see everything. The whole time he was nice and pleasant. At no point did he push or get upset when I said I was only looking and had been checking other dealerships as well. I was given carfax info on the cars I asked about without hesitation. Over all I would highly recommend them if you are looking. Especially Chris L.. Ask for him!

St
Review №64

Chris L. did an amazing job finding exactly what I was looking for! Even while multi-tasking with other customers, he never made us feel forgotten but he was friendly and fully attentive while doing so! I’d highly recommend him to any future customers.

Da
Review №65

Rob Nelligan and Chris LaCroix were absolutely amazing. Very pleasant to talk with and made a typically horrible experience very pleasant. Definitely will be back!

ro
Review №66

Albert got my wife into a nice new used car. He was professional salesman and fast service- rob in finance did a fast awesome job closing the deal

P-
Review №67

Emily Mayos is GREAT!! Super nice, knowledgeable, overall made my experience the best ever. Will definitely refer my family and friends. If I could give her 10 Stars on here I would.

Lo
Review №68

Talk about smooth car buying experience. Thank you to our sales associate Emily Matos she was very knowledgeable and made the deal happen. Definitely the person to see when visiting the Hyundai used cars.

Ri
Review №69

Just bought a 17 G80 from Victoria! She was great through the whole process I will definitely be buying the next one from her! Thanks for all the Help Victoria!

ni
Review №70

I cannot give 1 rating also. worst experience with this show room. they are not allowing me to buy car with other financer and if go for other finance asking for extra 1000 dollars. also rates very high compared to all other showrooms. i never seen this type of worst experience with any other showrooms

Ch
Review №71

Made this process as easy as could possibly be. Joe in sales and Rob in financing made life nice and simple for me. Good dudes

Ka
Review №72

GM Mike and salesman Chris were wonderful! It was a great experience and I LOVE MY CAR!!!! Signed…Karen Williams very satisfied customer!

Mi
Review №73

I was shopping for a car and worked with Jack Calcutta, he was an absolute GEM!!! Although I did not end up buying a car from this dealership I couldn’t help but leave a review. Go in, ask for Jack!!! He’s patient, kind and honest. The dealership is beautiful, clean and everyone I came in contact with that works here was wonderful and professional. Thank you, for everything.

Ch
Review №74

Howard was amazing, my girlfriend and I went in last week just looking, and Howard made such a good impression on us that when we returned, we sought him out specifically to buy my car. Hes straight-forward and honest. The guy in charge of the business end, Jarrod, was great as well. They made the car buying experience a lot less intimidating.

Al
Review №75

Great experience, Emily Matos was amazing to work with. Very friendly and not pushy like everywhere else. Would definitely recommend her to anybody in the market for a vehicle.

Ni
Review №76

Couldnt have asked for a better experience buying a used car! Joe Lucatra was accommodating & knowledgeable in the sale of my Santa Fe & Jerrod Benson got me setup & in & out of fiance quickly with all questions asked! Even after the sale they are still there for you! Amazing customer service!

He
Review №77

Edit: Paid for a full detail service to make sure our car is fresh but found dog hair in the back, a cracker from one of my kids, windows were never washed anywhere, they did not even shampoo the sides of the seats where there is arm dirt. We asked to have the car looking like they were about to sell it not caring how much it would cost. Very disappointed.(OLD REVIEW) Even though our car is a lemon, we always have amazing service. Chase and Garrett always take care of us when we come in. (THEY BOTH NO LONGER WORK HERE)

Sh
Review №78

I had the privilege of working with Mr.Jack Calcut. He was by far the best salesman i’ve ever worked with as soon as we stepped out of the car he greeted us. We had no idea what car to look for, once we gave him our budget he worked his magic! and did everything to get us the car that we wanted at the price we wanted to pay. If I could leave 10 stars I definitely would, definitely dedicated to his job and is very caring. ASK FOR JACK!

Sa
Review №79

I went in yesterday looking for a Sonata and Chris was fantastic. He got me the car that I wanted with no hassle or pressure and I got a very good value for my trade in. He was so kind and personable, and got me to the payments that I was looking for. Jerrod in Finance was also very nice and explained exactly what I was signing for. If you want the best salesman and deal, work with Chris!

To
Review №80

The service department is great. I have never had any issues and they are respectful and knowledgeable.

Br
Review №81

Rob from the Finance found us a great deal!!! I recommend anyone looking for a used car to check out this dealership!

ma
Review №82

I had the best car buying experience with Jack as our salesman. He was patient, knowledgeable, allowed us time to choose which vehicle was best for us. Jerrod in finance completed the process quickly, explained everything completely, answering any questions. I would be happy to make my future car purchases from this team. Thank you Jack and Jerrod

no
Review №83

Joe was extremely professional and helped me get into an amazing vehicle ! Ask for joe if you visit and you will not be disappointed!

ch
Review №84

I bought a car here two months ago, my sales associate was Javan Aldridge for a 2017 Honda Accord and still have not received my tag or title. I’ve been lied to about this and when on the off chance you can even get through, another day passes that you’re stuck driving a car without a tag that you paid over price for. After being in this stressful situation, I can tell you to do your research on the dealership before purchasing. This location at least, is one of the most unprofessional dealerships in the area, avoid at all cost.

Ju
Review №85

John in Sales, Victoria in Internet Sales, and Robert in Finance made getting my new car a smooth and pleasant process. I know I got the best price around and the warranty is unbeatable. Thank you!

St
Review №86

I most definitely recommend Hyundai of New Port Richey to any looking for a new car! Everyone there is super friendly and very helpful with their clients, I especially want to thank Howard Zeitlin and Helping me get my Tucson getting me a great price and ESPECIALLY going above and beyond with helping me with my insurance 😀 Ive never liked going to car dealership but You made this experience great! Thank You so Much!

Da
Review №87

Purchased my Santa Fe and the staff, especially Rob in finance was great! Kevin was great too!

Ry
Review №88

Got myself a new certified pre-owned car here about a week ago. The salesman helping me, Joseph Lucatra, was extremely helpful in narrowing down my options based on my budget, needs and wants for my new car. Very fair priced vehicles and awesome staff!

da
Review №89

Javan and Robert Nelligan are awesome. Javan explain the buying process and Robert work magic with the numbers. Could not have asked for a better crew to help my daughter buy first car!

Jo
Review №90

Emily Matos was the perfect sales rep, she made the process easy and she made sure my needs were met.. I loved my experience at HYundai of New Port Richey... I would recommend this to every single one of my friends. Thank you Emily!! youre perfect

To
Review №91

Dropped my car off Friday afternoon for an oil change and multipoint inspection, they said they would call me when it was ready. So Saturday at 10:30 I call and they said they were just finishing up the paperwork...so I pick my car up and yrs my car was actually finished Friday...no call ...and the service guy lied about just finishing up the paperwork....disappointed

Al
Review №92

This was by far the easiest and smoothest car buys ever! My sales guy- Chris- was very knowledgeable and helpful. Calling my insurance company was harder than buying a car! I felt very well taken care of and confident I was getting a great deal! If you are looking to buy a car, I HIGHLY suggest this dealership!

ze
Review №93

Chris from Sales & Rob form Finances were amazing! It was my first-time ever buying a vehicle & they made the process quick & simple.

Li
Review №94

Victoria was amazing! Ask for her she got me a great deal

Ai
Review №95

My first experience here is definitely unforgettable. Mike in sales and Rob in financing helped me so much today. Not once during the entire process did I feel rushed or pressured to make any kind of decision. They made my first time buying a car ever such a breeze and I’m so happy to have had them helping me today !! I’m now the owner of a 2020 Hyundai Elantra SE all thanks to them (and my dad haha) !! Thank you guys so much for such a wonderful experience here. I’m definitely recommending them not only to family and friends but to everyone !!

Co
Review №96

Javan and Robert were extremely helpful in helping me purchase my Hyundai Elantra today. Much appreciated for the amazing job getting me in my car today. Didn’t know I was leaving with a car today and now that I am I am super happy. Great deal and great people at this Hyundai.

cm
Review №97

We recently purchased a car from Hyundai of New Port Richey. Chris LaCroix was our sales agent and he goes above and beyond for his customers. Even after the sale, there were questions and he didn’t hesitate to make time to answer those questions or assist with things we needed clarity on. If you are planning on purchasing a Hyundai, go to this dealership and ask for Chris. Great transaction from start to finish!

Mi
Review №98

Not a very good experience with the salesman we had, but Jason in the service dept is the best!!! Jason really took care of us. Thanks man! Will drive the hour to see you again and have you guys fix the car if need be!

Ma
Review №99

Chris LaCroix was awesome. He spent quite a while searching for exactly what I wanted. He was upfront about the dealer fees before we even started looking. And he did a great job making sure the vehicle was ready and explaining the vehicle features when I picked up the vehicle. I dont recall the finance managers name but I was able to get a certified vehicle in my budget and I didnt feel any pressure to add on warranties.

Re
Review №100

Javan truly helped us out with getting my girlfriend a car. He prioritized our needs and really pulled through for us. We were unsure if we would be leaving the lot with a reliable car but now she couldn’t be happier! Getting approved for a car loan isn’t easy but Javan made a stressful process stress free

Information
100 Photos
100 Comments
4.4 Rating
  • Address:4727 US-19, New Port Richey, FL 34652, United States
  • Site:https://theusedgiant.com/
  • Phone:+1 727-325-6061
Categories
  • Auto parts store
  • Car dealer
  • Auto repair shop
  • Used car dealer
Working hours
  • Monday:11AM–7PM
  • Tuesday:8:30AM–8:30PM
  • Wednesday:8:30AM–8:30PM
  • Thursday:8:30AM–8:30PM
  • Friday:8:30AM–8:30PM
  • Saturday:8:30AM–8:30PM
  • Sunday:8:30AM–8:30PM
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