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 iDigital
1851 Rousseau Street iDigital, New Orleans, LA 70130, United States
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 iDigital
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Is
Review №1

Great service! Our computer had water damage and the screen would not show image while still running in the background.The quote given was affordable compared to Apples quote. Very satisfied with the results and worth the money spent to fix it.Professional and very knowledgeable. Appreciate the patience and time spent explaining things to us.Highly recommend Idgital services, will be using their services for all our devices and referral our family and friends.

Aa
Review №2

Very professional and fast, good price and very efficient.

Ta
Review №3

IDigital is fantastic! They are professional, timely, and provide the best quality. They are also super great to work with and incredibly knowledgeable! iDigital has helped me on more than one occasion when I was in a bind and needed tech help quickly! I would highly recommended anyone see them for any tech and Apple product needs. iDigital is the best and I can’t say enough good things!

Du
Review №4

Had troubles with the charging port. Called. He helped me troubleshoot over the phone. Brought the computer in. He had the part needed. Fixed it right there. Sebastian knows his stuff and great conversation.Will go back for all computer needs.

jo
Review №5

What a great experience.Sebastian is Professional,Knowledgeable and Personable.He fixed my broken phone in no time.Thanks Buddy

ch
Review №6

I bring my daughters HP computer with a cracked touch screen and I digital did a great job with getting it fixed and running through its optimal performances. I would recommend them to anyone with any computer or program problems

Ar
Review №7

My laptop got crazy water damage and it was a super easy experience to get it fixed. They picked up my laptop from my job, gave me an accurate and fair estimate for the repair, and had it fixed and returned quickly. Will definitely be using iDigital from now on!

Al
Review №8

Soooo no one wanted to recover some very important pictures I needed for work, everyone kept on saying nahh we have to reset, nahh we don’t do that. Took to them and literally 20 minutes later data recover and phone fixed. Definitely recommend

Sa
Review №9

They were perfect. I enjoyed my visit to them and they are super intelligent and will definitely come back again

Ji
Review №10

Excellent service! Repaired my IPhone and it’s like a new phone now. I would recommend iDigital to anyone needing phone or computer service.

Ke
Review №11

Very Personal great customer service. Keep me informed during entire process.

Ne
Review №12

IDigital has excellent costumer service also they take care of things very quickly and accurate and they also knows what is exactly the problem is as soon as they see it

Fr
Review №13

This place keeps sending me promotions and txt messages and i keep telling them to leave me alone and unsubscribe and they wont. This is harassment and i feel like everyone should know!!

Le
Review №14

Guy is a straight up crook and scammer. Taylor Brewers is not me it is fake account with Fake Review.

ph
Review №15

Iphone was fixed quick

Je
Review №16

I called to get a quote on screen repair for my Samsung A11. The gentleman on the phone asked me to text the serial and model number to a different number and then never got back to me. The next day I called back to inquire about what had happened and why I hadnt been helped yet. I informed the gentleman on the phone that I had called other phone repair shops with the same question and they had an answer within 5 minutes. The associate responded very aggressively with well do you want the cheapest option or the best service? And then proceeded to tell me they would have to replace the screen, housing, battery and charge port for the exact same cost as the phone itself brand new.

Ai
Review №17

No mask, one of many red flags. I was emailing with the guy about moving a hard drive from one iMac into the other, and he was avoidant about answering how much it would cost and how long it would take. Asked me to bring in both desktop computers just to tell me the job wasn’t possible when I got to the store.I then looked up a YouTube video of someone doing the exact thing I’d asked him to do (still too technical for me to handle on my own, but I’m certainly not interested in using his service). He was also about 30 minutes late from the time he told me he’d be there. The company seems to be just this guy, and I can’t really say if he does good work or not since he didn’t have the expertise to help me, all I can say is I’d be very wary about using his services. There was an upset couple waiting at the store when I got there, saying something along the lines of “he’s always late.” Use at your own risk.

No
Review №18

I found out about this store on social media. I read the reviews and decided to give the laptop for repair. Everything was fixed quickly and at a reasonable price. I advise everyone!

Ga
Review №19

Sebastian comes here and makes up fake positive daily reviews, do not use this douchbags business, total scammer, wont be long before he crosses the line and sees karma coming head on.

Ta
Review №20

Typically is nice but receiving threats via text about reviews tends to leave a bad taste in your mouth.

Je
Review №21

Sebastian does good work and keeps it honest with you. He gives you options before hand so you make an informed choice. He fixed up my Apple Watch and left it looking brand new! Highly recommended!

ММ
Review №22

Restored all the data on my phone, I heard about this campaign in social networks and did not regret contacting you! best service, I restored all my photos and programs on my computer, I spilled water on my laptop, but it was restored!, thank you for your services, I am glad that I found this service, quickly and on time helped me, I will contact this service, well fixed my phone,

Br
Review №23

As a fellow repair shop owner, Sebastian has always been very helpful to myself and others in the industry. He has never been hesitant to share his significant base of knowledge with others, and this significant knowledge-base also allows me to never hesitate to send someone to him should the occasion arise.

Ni
Review №24

I was very tensed because my iphone xr was being broken very badly but I found the service center. They fixed the broken phone welly and I am so glad on you.

ni
Review №25

Awesome Place! Got My Computer and Iphone Fixed. Customer service is incredible! Prices are reasonable! Best in Town.

Sa
Review №26

Wonderful system. I really like it.

So
Review №27

If you need any sort of computer repair, this is your place to go. My computer was fixed in a matter of days, and at almost half the price I had been quoted by Apple. Sebastian walked me through what was wrong with the computer, and gave me recommendations on products I could buy to avoid problems in the future. I highly recommend and will be a returning customer for life.

Co
Review №28

Sebastian is the best !! He was very professional & very informative. I love that he actually tells you if a repair is worth it. He just doesn’t do it for the money!

Ka
Review №29

IDigital is the best! When my old Macbook Pro suddenly refused to start up I was so worried I was going to have to buy a new laptop. But when I brought it to Sebastian at iDigital he was super helpful; he had it fixed in no time and it’s even running much faster than before there was ever a problem. I highly recommend iDigital!

Al
Review №30

Sebastian is honestly a very skilled professional. He did an above optimal job in fixing my Apple Watch. Overall customer service is a 10/10. Certainly worth every dollar. Also the quick service time is practically a bonus. I’d 100% recommend him to anyone who is in need of service.

Ri
Review №31

Very unprofessional, tried to charge me the price of a new phone for the wonderful service of a screen repair. Following after, there were threatening texts about banning my services with Samsung ( which is not legal according to Samsung) not to mention an insult. I definitely will not use this as a military veteran. After all, the only authorized repair facility that is endorsed by Samsung is U Break I Fix. Feel free to fact check me, as word of mouth does not mean much.

Da
Review №32

My two toddlers got a hold of my MacBook. 🤦🏾‍♂️ Took it to iDigital and they fixed it right up. Good price, good value, friendly and professional. Will definitely use again.

Ab
Review №33

Nive system i really like this place

Ay
Review №34

Good service! Keep it up guys!

Ov
Review №35

Watched him try to rip off someone again today was so desperate looking almost wanted to talk to him then though will just keep logging and make sure the bbb sees everything.

Ti
Review №36

These guys are the absolute best. Professional, fast, and knowledgeable. They can fix almost anything.

Sp
Review №37

Very high quality services here.I was able to fix the computer and configure it

Br
Review №38

100% satisfied

El
Review №39

This place is very good. Thanks to staff, I was able to continue my work in a timely manner

Er
Review №40

I had a great experience at iDigital. My Dell laptop had a cracked screen and was going in and out. Best Buy wanted to ship it off for a few weeks. These guys fixed it within an hour once the part came in. Great service. Highly recommend.

Ed
Review №41

After searching for two years who will fix my smartwatch⌚ SGs3Frontier,  I found this place, I am 💯% satisfied with the repair, my smartwatch was like new! If you are looking for a professional versed in technology, here you must come! #responsable #acurracy #Professional #responsiveness #versedSebastian, #TechnologyGuru, #RespectThank you so much!🔥🔥👌🏾#nolarepair yes we do, laptop yes we do. Just dont bring your fridge

Ch
Review №42

Noticed the fake framed print outs on his wall, noticed his veteran led plaque is fake AF

Ba
Review №43

Thank you for the services rendered, I am very glad that I found this service, they helped me quickly and on time, I will contact this service again 👍

El
Review №44

No. I put that because i never got a reply back on my last question after over a week.

Ja
Review №45

Impressive experienced engineers

De
Review №46

Macbook repair and iphone at its best. Same day repair

ca
Review №47

The person who was working refused to wear a mask and proceeded to tell me why covid was not real and how the government was using the vaccines to get us sick or something . - I took my computer and left. Will not be returning while this store is putting their employees and customers at risk.

Ph
Review №48

I bought an ipod from this store and Sebastian was very informative about my product, even lowered the price for me after I told him how much I needed this for work. He even checked up on me the next day to ensure all was working well. Will def go back

to
Review №49

Very professional service, customer service was at TOP LEVEL. Would recommend for everyone

Yv
Review №50

I cannot share nor express enough POSITIVE input about Sebastian and his work! He went above and beyond to assist me and hold my hand through the stressful process of my computer crashing and him successfully recovering 100% of my data! My FIRST day back at work due to COVID, my computer crashed, and he swooped in to help me THAT DAY! He treated me respectfully, and walked me through all of my questions and concerns. He handled my unique situation with ongoing focus, and shared information with me all along the way, easing my troubled mind set! I cannot express my gratitude and appreciation for IDigital and Sebastian York! I have already sent SEVERAL of my work colleagues his information! I feel SO LUCKY that he came SO HIGHLY RECOMMENDED to me, as well!!! THANK YOU!!!!

Mi
Review №51

They were be Rey helpful and knowledgeable. My MacBook Pro went down on a Friday, and they had it back to me by Tuesday the following week working like new!

Ta
Review №52

Recovered my iphone data fully

Re
Review №53

Great customer service very professional and very fast thanks for services

Tr
Review №54

Good people, caring about other IT Techs and helping them out.

Ai
Review №55

My laptop was repaired well, thanks for the services rendered, Im glad I found this service. They helped me quickly and on time, I will contact this service.

Mo
Review №56

This guy is a magician !!So smart and professionalQuick hands nothing he can’t fixHighly recommendedThanks Sebastian you are number 1 !

Wa
Review №57

Amazing Service and highly skilled technicians! Highly recommended!!

Em
Review №58

These guys are awesome, they were able to bring my iPad back to life providing critical data recovery in a timely manner. So glad that I found them to help get these precious memories back which are priceless to my family!

La
Review №59

Knowledgeable, Direct and fair prices with great advice going forward with your devices to boot. Definitely recommend.

Br
Review №60

Sebastian is a really great person. He has great customer service skills and definitely knows what he is doing. Definitely recommend iDigital for all of your electronic repairs!

Ed
Review №61

They fixed my XBox one S after was dropped. Good quality work.

LV
Review №62

Wonderful experience

Da
Review №63

This guy fixes things while listening to edm. Impressive and quick service

Da
Review №64

I used their services.very fast and good customer service

Jo
Review №65

This was the best experience with cellphone repair Ive honestly ever had. My phone was dropped in water because Im a clumsy idiot, and after leaving it off all night and hoping for the best it wouldnt respond to my charger anymore. Im only in New Orleans for a couple nights and need access to my phone, so I looked up repair shops and found this one within walking distance. I went by and the shop has two counters, one for phone repair and one cashing checks and such. The person for phone repair wasnt there so I was going to go somewhere else, but the person at the other window actually called the repair tech for me and I spoke with him on their cell phone. He asked me what was wrong with my phone, what kind of phone it was, etc, and then told me I could go ahead and leave it with my name and contact info since he would be back soon, and he would do what he could with it and call me (on my moms phone) when he assessed the damage. I figured why not, it wont turn on anyways, Ill walk over and hang out in the French Quarter, hopefully its not crazy expensive.Ended up only costing $60 for him to replace the charging port and fix my thumbprint sensor. He was VERY knowledgeable about the phone and its working parts, and what he needed to do to repair it. My phone works perfectly now! From start to finish this was awesome service, and at a price less than half of what I assumed I would have to pay. I wish this shop was in Houston for the next time Im clumsy with my phone! If your phone is giving you problems, TAKE IT HERE.

Er
Review №66

Basically i was never hesitated when i came to idigital. They took my macbook parts after i dropped it in the water and nowIts working. These people really lnow ehat they are doing and i encourge them to stay om top

Ma
Review №67

My laptop was freezing and kept getting BSoD. Sebastian diagnosed my problem within seconds and applied new thermal paste to the hardware, after which he ran a diagnostics scan, all in front of my eyes. My computer now runs smoothly as it did before, and it took no more than 30 minutes and a modest sum. Highly recommend!

De
Review №68

This place is the best. I cracked a screen on my Moto Z4 and every place I called told me it would take 5-7 days to get it fixed because they had to special order the part. Sebastian still had to special order it but he made it happen for me in only a day and a half. He also charged me less than his competitors. On top of all that, now hes helping me out with some PC issues. No need to go anywhere else when it comes to tech problems. This is a five star one stop shop.

Mi
Review №69

I brought my iPad in to have a cracked screen replaced. Sebastian was efficient, professional, and responsive. When the repair was completed he recommended a screen protector to give the screen increased strength and resistance to cracking. It is not something he carries so I purchased one separately. My limit of applying screen protectors ends with the small sized iPhone. I brought the iPad and screen protector back to iDigital. Sebastian installed it in under 10 minutes while I waited, no bubbles or defects, a perfect job, and no charge for installing it. Next time I need an iPhone or iPad repair, I know exactly where Ill be going.

Ke
Review №70

IDigital is an EXCELLENT business to get all your computer and technology needs met. Extremely professional and knowledgeable. Turn around time for repairs is un matched.

IT
Review №71

Very professional. Over the moon to have my files back. Been to 4 different places that said all my work is gone. Would defined recommend them.

Kr
Review №72

Best service. I brought my wife’s phone that died suddenly and needed my data. Sebastian had it fixed and working same day. Highly recommended.

LM
Review №73

Most scammers are smart, this guy cant even compose a legible sentence. USE AT YOUR OWN RISK.

Yo
Review №74

Ive visited this best buy a few times, and every time, the staff has been extremely helpful and I never leave empty handed. All products we have purchased from here have been great quality and we never regret choosing best buy as our go-to for electronics. Id definitely recommend this best buy!

Ma
Review №75

I won’t be going anywhere else from now on! Very professional and got my water damaged MacBook running in no time. Pricing was more than fair and supporting a locally owned business is even better.

ip
Review №76

My phone was fixed in good grammar as it was not broken. It is a professional in this field

Co
Review №77

Personally, I would highly recommend iDigital to render services. My previous computer was water damaged due to flooding, resulting in me loosing all of my data associated with the computer. Not only did they help me retrieve my data, but they fixed it and restored it practically brand new. They provide AWESOME services... two thumbs up!!!

He
Review №78

Sebastian was great and very easy to work with! I took my cracked iPhone screen to be fixed and was very impressed with the professional level of service and the timeliness.

Il
Review №79

Awesome company with a lot of knowledge. Had a great experience and the way the follow up customer service was handled went above any beyond my expectations. 5 star review because if/when the need arises in the future I would go to them again. The quality of their work seems to be really excellent

sh
Review №80

Very Good Shop They Fix my Laptop

Ko
Review №81

Laptop repairs have always been done well. Thank you, from a longstanding appreciative customer.

Je
Review №82

Quick repair

Mr
Review №83

Great service. Fast, fair prices and very respectable and reliable. I took my iPhone here and it was in bad shape and They did an amazing job here. Highly recommend. Will be bringing my laptop here, thank you!

De
Review №84

Great experience

Ky
Review №85

Most skillful service technician were here .

Ти
Review №86

They fixed my phone well, thanks for the services rendered, glad that I found this service, they helped me quickly and on time

Ed
Review №87

Needed a replacement phone for work. Was able to pick one up for $180. The service was great!

Jo
Review №88

I brought my laptop in with bad water damage and when it was clear the repair would be expensive, Sebastian walked me through the purchase of another, better laptop for a great price (less than I paid for the original). He was very punctual and easy to reach, I was very impressed and grateful for his service. Genuinely helpful guy, really good at his job.

mi
Review №89

Amazing place and staff, very attentive and very reasonable prices will do businesses again thank you so much...

g
Review №90

All information was restored. Thanks!

Me
Review №91

This place truly does a great job. Owner is very straight forward and honest!

T.
Review №92

Best service, restored the recessed phone, thank you

Sa
Review №93

Awesome Customer service! Highly recommended for all your electronics needs.

St
Review №94

I’d rate this place w 5 stars if I’d actually had a repair here but Sebastian gave me FREE advice on what to do about my issue that did not benefit iDigital in any way. He treated me like a friend that needed advice as opposed to an opportunity to make money, so I had to give them a review. I will absolutely be using their services in the future if I ever need any sort of electronic repars.

Il
Review №95

Great service and price! Happy with the work theve done!

Da
Review №96

Great people and an asset to the repair community.

Do
Review №97

Fast and legit service. Fixed my iphone 11 pro in 30 min and less

Ad
Review №98

Sebastian is the best!! Retrieved all my data, new hard drive installed and back up two days! Highly recommended

Ev
Review №99

Sebastian is a genius! Fast, smart, on it. I almost want my computer to break so I can come to him because he makes it better than before.

Ju
Review №100

Sebastian took my computer on a Friday for data recovery because my hard drive was reformatted. He immediately opened my computer, so I couldn’t take it with me. I asked him to wait until the next morning (a Saturday) because I wasn’t sure I could afford the $1700 quote. The next morning I called and told him I couldn’t afford it and I’d like the computer back. He said he’d ordered the parts and I had to pay him in full. Even though the work wasn’t done. I had to get a lawyer involved to get my computer back. I even paid him the $100 consultation fee and my computer actually won’t load after he returned it.He does not accept negative reviews, and will harass anyone who leaves one. So I’ll probably regret posting this. I’m sure Sebastian knows a lot about computers and phones. Just make sure you get everything in writing and sign all of your paperwork in advance.

Information
75 Photos
100 Comments
4.8 Rating
  • Address:1851 Rousseau Street iDigital, New Orleans, LA 70130, United States
  • Site:http://idigitalusa.com/
  • Phone:+1 504-342-9109
Categories
  • Computer support and services
  • Camera repair shop
  • Cell phone store
  • Computer networking center
  • Computer repair service
  • Computer security service
  • Data recovery service
  • Mobile phone repair shop
  • Security system installer
Working hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:Closed
  • Saturday:9AM–7PM
  • Sunday:9AM–7PM
Service options
  • Online appointments:Yes
  • Onsite services:Yes
Health & safety
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
Highlights
  • Identifies as veteran-led:Yes
  • Identifies as women-led:Yes
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