Excellent customer. Im a fleet customer- I visit this location at least once a month. Ive always found the staff to be warm, friendly and respectful of your time. They make an effort to get you in and out. If its going to be a long wait they let you know in advance. The store is always fairly clean, not greasy & grimy like some other shops that I have used. I especially like that the waiting area is clean and they offer free wifi.Highly recommend this location.

This store is amazing! All of the employees go out of their way to help you and the service is always done correctly the first time. Jo, the front desk representative, is the best! She always answers all of my questions and gives me recommendations on when I should have services done or parts replaced. I will never take my car anywhere else because I know that they will do an excellent job no matter what!

Great Service! I picked up some nails on the road and had two flats. Stopped in WITHOUT an appointment, the lady behind the counter was very helpful, and give me an update on how long it was going to take, great service team!Thanks again!

I have been using this shop for over a decade, first for my Lexus, now for my Acura. Several shops refused to work with my cars due to difficult to locate parts, but not NTB! They handle most of my routine needs (oil, tires, breaks, wipers, etc). They are honest and do good work.

I took a rental car to get it service and the staff did a great job

Good customer service but your waiting room leaves a lot to be desired folks. A little wipe down of the counter and table now and again cant hurt. Love the prices and deals though. The manager, although very busy, is friendly and helpful.

Went to get our tires aline right before Labor Day. All I will say is they didnt want to work before they holiday break. Gave us so many excuse.

Great service, friendly and knowledgeable. Did not talk over me because I am a woman. Respected me to know what I wanted, brand, quality, price, warranty and size. The price was also affordable for my item. First time purchasing or going to this store. It will be on my radar if I need certain types of car parts equipment, etc . Hopefully not soon. Keep up the good excellent service staff.

ATTENTION TO DETAIL!!Oil dipstick improperly replaced, and system check light not reset. Otherwise, very prompt, courteous service.

NTB has a great selection of tires l for all price ranges. You can go online and schedule your service. When I showed up, they were expecting me. The only issue with my whole experience is the lobby chairs arent particularly comfortable. But otherwise, the staff and service were great!

The guy behind the counter was incredibly nice and fixed what I needed fixed and went above and beyond to make sure my car was good to go and that we were safe on our ride home. You cant find better service around!

So far so good. Prompt knowledgeable service.

Not customer friendly at all. Booked an apt for oil change 24 hours in advance though CarAdvise and they waited until i got there to tell me something is wrong with their system and the cant run the order but can call me if and when its fixed. I said if you can call me to let me know to come back you could have called me to inform me if the issue to save a trip. Apparently I was wrong for giving the advice.

Very helpful and nice staff.

Totally satisfied, thanks to Matt and Mike could have given me lower price LOL

The prices are unbeatable, they will check all your tires to make sure your safe when your driving down the road everyday.. They give you free tire rotations & balances for the life of the tires... All in all great place to get your tire needs..

Johanna gave great service

The young lady that works behind the counter was very rude. This was my third time going back to this place for the same tire. If you dont mind being belittled or made to feel as if your money doesnt matter, then go ahead and visit this place.

I have been going to this location for years. Although they have lost two of their great workers there in the past few years. The manager there is still awesome. My service was great. The manager there is always polite, and knowledgeable.

The young man working the desk was awesome! He was kind, respectful of the customers time being valuable....very knowledgeable and understanding.

I will never returnI had brought my car in for several oil changes over a period of time, at one point I noticed a leak of oil, not knowing I assumed that it was the oil gasket so I brought it in for a check. I was told that it was the gasket and it would be an estimated 300.00 to 400.00 dollar job at that point I told them to do the oil change and park my car. My brother looked at my car and he said that the engine was not even cleaned how could the mechanic tell where the oil was leaking from. He told me to go to the dollar store and get a spray and one he cleaned the engine off he showed me where the gasket was and that it was not leaking we placed the car on the rack and with the car running he determined where the leak was coming from. I purchased a 20.00 part, and he wanted to check the oil filter, the filter was collapsed and had never ever been changed. The entire oil change and part 《oil sender 》 took him 30 minutes and less than $50.00.I WILL NEVER GO BACK TO NTB EVER!!!!

Went in for 4 new tires, left without being seen. 23 min. in the lobby not a soul asked me a question (have you been helped... nothing). Took my business to Metairie.

Great service very reliable and the manager Joe is awesome very knowledgeable and professional

Great place to go for all mechanical needs. ALVIN OSTENDORF III the manager makes sure your vehicle is serviced and ready in a timely manner, NTB, and Mr. Ostendorf is the place to go.

The service tech stole money out my car today! Why are you stealing from clients

Garbage employees... couldnt give me a price on a brake job without putting me on da rack .. dont gotta worry about me comin back

Came for an alignment got full suspension work, avoiding possible failure on the road.

Just want to thank the managers and staff for the great work they done on my a/c will recommend them to family friends and any one else

Always get the best service here always greeting with a smile thanks Joe Glenn and Al much love

Dropped my car off just for an oil change for some hours with an appointment, went back to get it and it still wasnt ready. I didnt understand this.

Ive brought both of my cars to this location for an oil change. Unfortunately w/o a drive way its hard to change your own oil when you live in the city. The staff at this NTB location is EXCELLENT, well mannered, polite, expedient and efficient.I HIGHLY recommend making an appointment before arriving, otherwise you may be waiting. If you make an appointment youll be in and out in less than an hour.When a mistake is made the staff is quick to rectify it, offer a discount and help you get down the road with out to much trouble.- the only complaint I would have is that the technician left greasy hand prints on my hood- but its b/c they were having trouble closing it (b/c some a-hole backed into my car and messed up the latch)I would recommend this location to anyone even my grandmaw

Great Service will by past any Pep Boys for Service at NTB any day or Life.Thanks and please share what was shared with me.Issues needed to be address. New Orleans East location being ran poorly. They had only three full time techs just up to recently after forcing the fastest tech African descent they had off by asking him to transfer. They claim they were trying to accommodate him because of an issues that came about with him a new hired assistance service manager Caucasian.The tech was grabbed inappropriate by the service manager in a sexual way and in return put the service manager in a puddle of blood with three punches of course knocked out. Management above both the tech and manager beg the tech to forget it happen 10 min. after it happened and to never speak about it. The tech was asked to return right back to work and dap it up with the manager and speak to other managers there on duty and agree to never speak about this incident so they both could keep there jobs. The tech, 20-30 min after this incident was over, was greeted by the manager after he came to all his senses with a apologies and jokes like that was the hardest right hook he felt since 4th grade. Management above both of them stated they just need to know they both were going to take care of any medical issues on there own and asked the tech to pay for the glasses he broke with that right hook and get his hand stiched on his own(8stiches).The tech excepted the manager he struck apologies knowing it was BS as BS and started seeking assistance which is costly. The tech went the extra mile and drove the manager home in the manager vehicle so he could get his contacts cause he couldnt see(crazy). Now months later note this incident happened in 2017, the tech was asked to put a transfer in to another location because the other employees at this Pepboys in New Orleans East didnt want to respect the service manager. Management above both the tech and manager told the tech he was not a problem and it would fix there employee issues if he find himself another Pepboys to transfer to so the assistance service manager could shift his weight around sort of speak to gain the employees respect he felt he lacked. The tech one of the nicest politest people they had working there enjoy talking to him has been out of work for about two weeks now because they need him to go into there HR web and find another location and apply there and continue to keep quiet about the unappreciated inappropriate sexy gab that he received unwilling by one of his managers. The manager that did this assault has previous done it before he stated to the tech against a female employee he managed at another company he was fired from. At this giving time the tech 42 with four sons 22 12 10 and 4 and with one daughter 18 Senior at Carver Sr. High here in New Orleans Louisiana with a budget out this world with graduation approaching has been backed up heavily on bill because this mishap that he was not ready for. The assistance service manager early 30s on the other hand is still working have not missed a day and just purchased himself a new home and is looking forward to the promotion they are getting him ready for with training.

They do really good work, I can really trust them with my vehicle.

They need to pick up a broom and mop once in a while. Waiting area is just dirty! Employees seem dazed and confused.Nobody was ahead of me for an oil change, but it took them sooo... long.Finally they put my keys on the counter and walked away without saying a word.After 10 minutes I had to ask them if those were my keys and if they were finished!Maybe the manager is inexperienced.I dont know!

People were not the nicest in the world. Service was a little slow. My main problem is the tire the shop doing the rotation now informed me that the lugnut was cross threaded. They got it taken care of but not cross threading a stud is very simple to avoid.

Great staff but very expensive for brakes. Tire rotation is reasonable however.

Brought my car in for lower tire pressure and rotation of tires the guy who took care of me was very nice I was able to watch television and enjoy a nice crew cup of coffee of my choice I would always come to NTB for my tires and my needs Valetie Hattford.

Great service and prices.

Waiting room needs to be cleaned. Service was very good and the personal were professional.

Super friendly and fun! Love coming here

Fast oil changes. Courteous service.

Courteous. Professional. Knowledgeable. Efficient.

Excellent technician. I watched his work and was impressed.

I called on 3/9 @805am to make an oil change appt. I was give an appt on 3/10 (my birthday) @7am. That same day I called the shop at 2:55 to see if they have cancellation for today. I was told no. I explained to the man I have a 7am oil change appt,will someone be there at 7, to start my oil change because I have to also work. I was told yes, I even heard the man tell the 7am person to make sure hes on time for a 7am oil change. I asked how long do an oil change take, I was told 45mins. I arrived at NTB @650am on 3/10 to be here on time. No one was here. @ 654am a guy started opening the service door. Name Marvin, when I approached him asking if hes sure someone will be here at 7am I have an appt. I was told by him that business dont start until 730am, and oil change take 75mins. Whoever schedule my OC at 7 was wrong because we dont start until 730am. I told him the Door says yall open at 7am. He said no one will be here at 7am, but will arrive around 15min. I explain to him why schedule an appt, he told me I work in the back. I dont know nothing about the front. @708 I was notified that the door was open. After intake I was told by the receptionist the information given to me was incorrect. I oil change finally start at 720. I had a problem with this place before, I dont know why I keep coming back. Like a stupid ex I cant get over lol. It kinda make me mad because you trust ppl to give you good service and they dont know information about their job. If you work in the front, back, or side. Everyone should know company policies. 😐. .. hopefully I dont be late for work. As Im waiting my review, Marvin just walked out from the back to refill his drink. Time now 725am. So I guess they dont start until 730 ( very unprofessional) ...

I went here to replace the factory tires on my Altima; I called ahead to make sure they had the tires I needed and the paperwork was ready when I arrived and I was out in 45 minutes. I was pleased with my service.

If you want competent techs, look elsewhere. Whole staff is childish. Just like a bunch of middle schoolers.

Cheap priced tires with fast service. Staff is very polite.

Not very good or friendly customer service, went to the one on Washington...they were way better and professional

Changed the oil in my GMC 3500. Over tighten the oil drain plug and almost all the oil leaked out over night. It was a mess.

I placed a appointment and was in and out in a timely manner job bullard store

We had an issue with our car on the way out of town and stopped in here. The staff member who helped us was extremely friendly and gave us the info that we needed

I went into the location to purchase tires. The technician stated that they had the tires that I needed and they were 198.00 but when I should him the promotion that I received in the mail for 99.00 he stated that they didnt have the size I needed. Thud is false advertising... they do not honor what they ask advertise.... I will make sure my family will never go there again

Good fast service.

Great employees and excellent service

Staff was friendly but had to make a double trip because they forgot to do something on the car

Got me in and out super quick.

Um fast friendly win very well in-and-out

Dont come to this location its always a wait for something. Waiting on parts etc. Made a appointment and still had to wait for service. Never coming here again listening to the other customers they saying the same thing.

Always great service thanks again

Èxcellent customer service! Will be back.

Fast and inexpensive. Thanks!

STAY AWAY FROM THIS PLACE!!! WORST SERVICE EVER!!! CHARGED ME $33 FOR A TIRE PATCH, BUT I ENDED UP GOT A PLUG.

Better than Washington ave location

Quick, fast and friendly service!

Jo provides the best service time after time

The wait was short they replaced my tire& made recommendations for maintenance.

Alvin and team are great!

Very professional, fast and respectful

The best warranty in the market

Very helpful after a puncture

Excellent service and Technical expertise

Good work

People friendly, clean, and fast.

I work here

Honest

Even washed the new tires

Courteous, fast and professional

Quick and affordable service.

AWESOME

Very good

NOT FRIENDLY

Outstanding .......

Service is horrible

Quick

They made good work