user
Cottman Transmission and Total Auto Care
7801 Earhart Blvd suite b, New Orleans, LA 70125, United States
Appearance
Cottman Transmission and Total Auto Care
Comments
Li
Review №1

Corey is the best mechanic Ive dealt with so far. He knows his stuff and hell give you the best options and get it done quickly as possible. Would recommend him to anyone. Sidenote I went to my dealership and they had me hunting them down for information SMH. If I could give Cottman 10 stars I would. Thanks Corey and the rest of your staff.

Ge
Review №2

I don’t usually read reviews because there just people opinions. From my own experience with Cottman my 2008 Toyota Tundra is there and I thought it was my transmission from another business I’ve taking it too. Cottman reported back that it’s not it’s just some other issues but I am happy with the manageable response back. Haven’t picked it up yet but the price for fixing the truck is just too far out my affordability. Thanks Cottman for your splendid work!

Le
Review №3

I took my car in to Cottman about five years ago, and was very satisfied with their diagnosis and communication. Last week, my power steering light on my current car came on, and I brought it to Cottman. They were very honest about not being able to resolve the problem, and suggested that I take the car to a specific dealership, which was a good recommendation. I will definitely patronize Cottman in future, should I have to!

st
Review №4

Fort is the man smart people

C
Review №5

The staff is courteous and professional had my transmission rebuilt Within 4 days at a reasonable price and even offer one week inspection of the transmission work. Cottman Transmission is awesome. Highly recommend

Jo
Review №6

Did not cut corners and told the truth about my car.

an
Review №7

Excellent..know on vehicles..especially. Corey heiman..

Se
Review №8

Corey gave me outstanding service, my transmission when out on my 2003 Chevy Trailblazer. I got a tower truck to drop it off there after hours. I call Corey the next day and told him the problem, he told me he would call me back after they look at the transmission. Corey call me back that day, told me that he could rebuild my transmission. I told him ok and he said it would be ready the next day about 3:30pm. When I got there at 4:00pm it was ready to go. It’s been a month now and I have not had any trouble, my car running very very good.Thanks Corey!!!

Ch
Review №9

Call before you go. This is a busy shop, and for a good reason. Cottman offers a free diagnostic that goes far beyond a quick computer check. Theyre thorough, knowledgeable, and fair. Corey is straight-forward about communicating with customers--no gimmicky sales tricks.

He
Review №10

Honest, generous, and knowledgeable people. They went above and beyond expectations to diagnose the problem in my car. And then didn’t charge me for their time and effort. I will definitely return and trust my vehicle with them.

Ha
Review №11

Im very happy 😀 with the service. Thanks cottman ! 👍🏾

Ca
Review №12

I got there and the guy at the front desk is not professional, and he was very rude.Furthermore, It took them a long time to check my car, and when I asked a question regarding the problem of my car the guy in the front desk mocked at me. that was unrespectful, I felt abused and discriminated.

Zu
Review №13

About 2 months ago I began having major issues with my transmission. Subsequently, I decided to take it to Cottman Transmission. I own multiple vehicles and have a passable knowledge of car/truck repair. However, Id never had a transmission repaired or replaced.Having to spend thousands of dollars on a vehicle repair can be painful, but Rob (Manager) definitely helped to soften the blow with his professionalism and fair dealing. He greeted me and asked how he could be of assistance as I walked in. After asking a few questions he instructed one of his technicians to begin a diagnostic. I couldnt wait on the results, but before I left, I observed Robs interaction with an irate customer. The unruffled way he handled this situation reaffirmed I had chosen the right shop.Long story short, my vehicle was repaired timely, and for what I believe to be a fair price. I highly recommend this transmission shop. Great job gentlemen!

Mo
Review №14

I was in need of a clutch replacement in Sept. 2015, did my research, and settled on Cottman in New Orleans. The manager was good, I was fine with the price of $1,600, and so I went for it. After the work was done, I had to return my vehicle three times for new issues. The first, the idle re-learn was not done properly upon completion of the clutch install. I would stall out in intersections, at stop signs, most anytime my engine was idling in neutral or at very low rpms. This was corrected.I had to take my vehicle in a second and third time within 30-45 days due to an intermittent problem where my clutch would not go into 1st gear or Reverse. Even jamming it would not go into gear. This would occur multiple times a week, but not all the time. I had to rev the engine in 3rd gear to get it going, and then immediately shift it into 1st to continue along, and same with reverse. Both times I returned to Cottman, they inspected the clutch install, and informed me it is most likely a transmission issue and that I would be looking at a minimum of several hundred dollars just to take out the transmission to look at it, and possibly $4-5,000 for a new transmission. I was not prepared for this knowing these issues were not happening prior to the clutch replacement.I lived with my shifting problem for several months debating and researching what could be done to correct my shifting problem, but then I had to move out of state in June 2016- still with shifting difficulties.Finally, in Apr. 2017 my shifting problems became near-permanent and I had my transmission and clutch examined in my new state- and not at a Cottman. What was discovered was that a sleeve was installed on my throwout bearing with no clips to attach the sleeve in place. Without any clips, the sleeve slid back and forth along the throwout bearing leading to my shifting difficulties. First off, the sleeve was not necessary, and second, it was not even attached. This was work performed by Cottman in Sept. 2015. I needed this issue fixed and spent $1,200 this time around.For the past two and a half months I have spoken with Cory at Cottman five times and emailed twice as well about what had happened and what was done improperly at Cottman. He remembers me, my vehicle, and my return visits to diagnose my shifting problems. He has told me that my issue now is up to the owner, however I have not received a phone call or email from the owner in the past two and a half months to discuss with me. An FYI to all of you, their warranty is a paltry 12 MONTH warranty. And so, now that I am beyond this 12 MONTH time frame I have been told there is likely nothing that can be done. DESPITE the fact that I visited Cottman twice while my vehicle was under warranty and they could not diagnose their own installation mistake and my problems were entirely determined to be a result of the initial installation because of the missing clips and the sliding sleeve.I am not one to post reviews such as this, however this entire ordeal has been an incredible disappointment due to the money that I seem to have wasted, the problems that subsequently happened with my vehicle, the inability to discover their own mistake, and the lack of ownership of the problem and willingness to assist me financially in correcting this mistake.Please consider this a major word of caution to everyone reading these reviews. I hope this does not happen to future customers.

Ti
Review №15

Got my 03 Suburban rear main seal replacement there,Excellent Service by Highly trained Professionals.

Ca
Review №16

Communication goes far in my book. Scheduled a tow for Friday morning 9am. At 1pm there was still no tow. I had spoken with Corey twice in between. The 1st story was that Keith, the tow driver, was running behind. The 2nd story was that something was wrong with his tires and he had to go out to Kenner but he would still be able to come pick my car up. At 1pm is when I decided that enough wait was enough. I cancelled Corey right after 1pm to let him know that I wasnt gonna be able to wait any longer. He didnt answer so I left a message for him stating that I was calling to cancel the tow and that I would make arrangements to get the vehicle up there next week.At 3:30pm, Corey called me back to tell me that they would not be able to pick up the vehicle. He didnt seem very apologetic for wasting my morning.I would advise that they come up with a better system for towing and better communication. Corey should have advised on the 1st call that we reschedule until Monday. I would have been ok with that.At this point, Im second guessing on bringing my car to them for service. They couldnt get something as simple as a tow so I really dont know.

EL
Review №17

Cottman did work on my truck transmission two times.after the first time i had to bring it back because the o/d keep coming on flashing at it was like once every 3 days then it started doing it more an more. They said my truck needed mechanic work. I brought it back about 3 different after they said they fixed it the first time it going on 3 weeks now. Now they saying they fix the transmission again now they saying it the truck computer and they having problems programing another one. This been going on for three days. Im been in an rental for 3days now this weekend too!! They ask me if i want to buy an new computer and they will program it for $500 dollars !! What ???

Kr
Review №18

I was out of town and on a road trip across country when my radiator fan shattered and punctured my radiator. I needed a quick fix to get on my way, but didnt want to get ripped off because of my situation. Corey was more than happy to listen to me and my situation, shoot me straight about what was really wrong and what the costs were. I was very happy with the service and relieved to be on my way.Three days later, however, the radiator started leaking at the seams when I reached New Mexico. Although it was a faulty radiator from the manufacturer, I called Corey in a panic and he assured me that they would be able to take care of it under their warranty. Even though I was three states away, Corey went to work on getting a radiator to me and installed at no cost. I was absolutely blown away with the customer service he provided (even on a Sunday!) and am very impressed with the warranty that Cottman Transmission upholds.Corey, you are the best man! Thank you so much!!!

Jo
Review №19

See my review on their New Orleans Cottman website.

Je
Review №20

Very knowledgeable mechanics throughout. I witnessed the teamwork and efficiency. Impressive crew and results. They had been referred to me by a mechanic at a different location and they lived up to everything he said.

Je
Review №21

The only people I trust with my Yukon Denali!

K
Review №22

My Mini Cooper broke and I was really at a loss with what to do with it, seeing as theres no dealerships anywhere near New Orleans. Corey was great, letting me bring the car down right after I called, calling my warranty company and trying to get them to do the right thing, and checking my whole car out. At the end of the day he determined he could fix it, but wasnt sure which of the two things was wrong with it and didnt want me to have to pay a ton of money if the warranty wouldnt cover the repairs. He recommended I take it to the dealer, forgoing any money he would have made off of the repair AND doing all the minor work for free. Ive never met a more honest and kind mechanic in my life.

Ke
Review №23

I wanted just a transmission fluid change and service so I dropped the car off. A little bit later, Corey contacted me and let me know that it was serviceable and nothing else needed to be done. No upcharges, selling points, etc. I picked my car up after only 2 hours time. Very trustworthy and willing to do JUST the job at hand. I reccomend and already have for anyone needing car maintenance done, take your vehicle to them. You will not be disappointed. The whole team does good work.

Sh
Review №24

I went to another transmission place and they told me a price before they even look at it .. so I asked a round ..I heard nothing but good things about Cottman so I went . When I went, Mr.Corey was a lil mean are should I say nothing but business.. So I left my car anyway.. I called him the next day scared to hear the price.. He was so nice he told me I didn’t have a transmission problem.. He didn’t even charge me the 150 for the test he ran on my car ..He said I’m not like the other car shops ..If it’s no problem why make someone pay .. I really appreciate that so if your looking for someone please go to them !!

Li
Review №25

Cory and his team were most helpful to me today with my car! They were polite and professional and were able to diagnose and repair my problem very quickly and efficiently. I can now ride with confidence knowing that my car wont leave me stranded on the highway!!Thanks for a great job, fellas!

Sh
Review №26

I’ve called this shop twice, trying to get my Jeep serviced and it seems as if I am always getting the runaround . They never seem to want to do anything. They have false advertisement on their website stating what services they provide and they are never available. Don’t waste your time contacting these individuals .

Br
Review №27

The mechanic was really nice and examine my car thoroughly to see every problem that was wrong... Thanks cottmans

An
Review №28

We have had transmission issues all last year, we got in here and they took the time to get to the root of the problem and address it properly. Reasonable prices, using new parts and warrantied parts and work. Seriously, its worth paying to get towed to a Nationwide company and paying to do it right once rather than taking cheaper options that fail in a few months only to have you shelling out more and more and still having problems.

Ma
Review №29

Great service great work and they make sure u get ur car back in a reasonable time they actual came in on their day off to make sure i got my car back cause I was stranded in the city durning essence festival and 4th of July i highly recommend them to anyone if ur in New Orleans!!!!! They will take care of u!!😍

Ro
Review №30

I have used this company twice in the last 6 months for car repairs. Cody who I have always dealt with is so HONEST its unreal. I had another garage tell me on my Chrysler that I needed to change the transmission filter at 30,000 miles I didnt do it and called Cody who told me its 60,000 not 30,000 and today he checked my power steering and said nothing wrong there - it just needs to be fully serviced at 60,000 - with no thought of even making a nickel he handed me my keys and said any problem just call me or stop by and I will get you taken care of I know he means as my past dealing with him reflect this attitude and commitment to his customers.

Ky
Review №31

I came in to Cottmans after installing a rebuilt engine and transmission from auto zone in my truck, after having an issue with an improperly rebuilt torque converter, I wanted to have it assessed by a professional before putting it on the road, as I travel heavily for work and rely on my vehicle. I stated I had no problem paying them for their time and professional opinion, Corey insisted transmission checks were free and he was able to get it in within an hour. We put it on the lift and he checked over everything, took the time to explain his assessment, even caught a transmission line that rubbed the frame, definitely,could have caused catastrophic problems down the road.. After that he checked the computer, cleared out the codes from the old transmission, and updated the software. I almost feel bad I didnt have to pay them for any of this. I really couldnt have left the place feeling any better about the whole experience, they were knowledgeable, professional, straightforward, and honest. I would highly recommend these guys to anyone.

To
Review №32

Just ask for Corey. Hell take care of your transmission needs.

Jo
Review №33

Ron the Manager is the worst excuse of a businessman we have EVER had to deal with. This Poor Excuse of a Manager Takes advantage of young Women! He actually told my wife he didnt have to give my daughters vehicle back to her because he didnt like her tone. He wouldnt honor the warranty, he would not check out the vehicle, a week after the rebuild, because he didnt have a rack to put it on. So he Test Drove it and said it was fine. then the vehicle was broke down a week later. The vehicle was NOT ready two hours after she called to check on it and he said it would be ready, So she had to get a rental car for the weekend because it was Friday and he could not have it ready. LIAR!! The garage is Deplorable! Trash and waste Everywhere! I urge you NEVER to bring your vehicle to this place EVER!! We will be filing a formal complaint with the Owner AND Franchise. Joey Marceaux- Hammond La.

Ma
Review №34

If you want an honest assessment of whats wrong with you car, I highly recommend this place. Guys name is Corey. He wont let you down.

Ma
Review №35

Even though I came in with a baffling problem, the team (especially Cory) was very nice and exceedingly helpful. I was in and out quickly, and received notably ethical treatment re: pricing and recommendations.Thanks!

Cu
Review №36

They lost my paperwork

Pa
Review №37

Corey fixed the clutch master cylinder for my car on a Sunday because the master cylinder went out the Saturday evening before. I was in a bind and really needed to get back to Montgomery, AL on Sunday so Corey helped me out and did a great job! Thanks!

Cl
Review №38

Trust Worthy and Knowledgeable Staff!

Be
Review №39

The ultimate straight shooter!

Re
Review №40

I made it to Key West, Florida thanks to Corey at Cottman Transmition! My old car became intolerable through New Orleans. My car went crazy and refused to shift into higher gears when i needed it to, like on the freeway. I was forced to seek out help so I went to Cottmans and met Corey. He was great and obviously had a lot of knowledge about my car. He did a diagnostic and thought he could fix the problem by replacing a burned fuse and resetting the computer. When I drove it Wha-La!! It was repaired!! Saving me from an extended time there and money I did not have to make the proper repair at the time. I asked him what I owed and he said nothing. I was so surprised, finally an honest mechanic which is really hard to find. I would return in a heart beat and probably will on my way back to California. Thanks Corey, you really saved my life back in January. With much gratitude; Renee

za
Review №41

Not a good place to take your vehicle

Co
Review №42

Quick,Efficient,Honest, and Helpful! I will definitely recommend them to family and Friends! Thanks Cottman 👍🏽

De
Review №43

These guys definitely know what theyre doing but they charge $115 an hour for labor.

Je
Review №44

The worst

Ra
Review №45

These guys are friendly and reasonable people.They replaced my clutch with parts I provided from AutoZone. After installation the clutch was still not engaging proprely. Turns out my part was defective. They handled swapping out the parts through my warranty and replaced it again. They were decent enough to work out a good price for me, as the labor for changing the clutch twice would have been costly. In the end my truck was returned in a timely fashion (considering the defective part and memorial day monday) and it was FIXED for a good deal.

Ca
Review №46

Iam So so so Satisfied my truck runing great.i drop it off broken and picked it up workn.##hi5

De
Review №47

Whoever answered the phone was rude af

Av
Review №48

I dealt with these people back in 2012. Let me just say it was the worst experience ever😡 They were supposed to repair my transmission but used broken screws making the situation worse. I will never recommend them to anyone. They’re not trustworthy and their service SUCK😡😡😡 Take your business elsewhere trust me👌🏾

Ha
Review №49

Didnt charge me any extra for unexpected labor time. Hard working guys!

Co
Review №50

Did not do a thing

Sp
Review №51

I took my bmw there to check out the issues I was having and they told me I need a new transmission and computer for $5200.00 dollars, so I went and got a second opinion and all I needed was oil and a new transmission pan... DONT TRUST THEM

Hi
Review №52

Great, honest people to work with.

dy
Review №53

Great service straight foward no bs.

Co
Review №54

They are going to scam you out of your money.They make you pay extra money for car parts and labor when the truth is they dont do what you pay for.They told me a job cost $800 when they heard I had a warranty, came back again the same job cost $200Money Hungry People

An
Review №55

All around a horrible experience. Repaired transmission, after several delays and price increases we finally got the car back and the transmission went out a month later. Corey used every conversation about the car with my wife as an excuse to hit on her and ask her out.

a
Review №56

How much is a transmission

Sa
Review №57

Quick, efficient service!

Jo
Review №58

Good service reps

Lu
Review №59

Awesome!!!!

Ch
Review №60

👍🏽👍🏽👍🏽👍🏽

Information
10 Photos
60 Comments
3.8 Rating
  • Address:7801 Earhart Blvd suite b, New Orleans, LA 70125, United States
  • Site:http://cottmanofneworleans.com/
  • Phone:+1 504-298-8969
Categories
  • Transmission shop
  • Auto repair shop
Working hours
  • Monday:8AM–5PM
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:Closed
  • Sunday:Closed
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
Similar organizations