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M.J. Sullivan Hyundai
452 Broad St C, New London, CT 06320, United States
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M.J. Sullivan Hyundai
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Li
Review №1

Mike Desmond and DiAngelo Romney provided me with impeccable customer service. I highly recommend reaching out to them if you are looking to purchase a vehicle!

Ch
Review №2

Even though its 20 miles away from my home, M. J. Sullivan Hyundai is always my go to for all my car maintenance needs. Excellent service and a polite staff makes it well worth the trip!A loyal customer -

Je
Review №3

The Service person had a very pleasant personality and a smile, something you dont always see today. He took my vehicle in quickly for its 7500 mile service check. My vehicle was washed before it was returned to me. I was in and out within an hour. I will always have my car serviced here. And I will definitely recommend Sullivan

Ro
Review №4

I have been a customer of MJ for many years. I purchased my first car, a 1999 Pontiac Grand Am there. Since then Ive purchased countless Hyundais, now my favorite vehicles. Ive had exemplary experiences at MJ, from buying with Jay Druin as salesperson, to service. Jay never disappoints. He is knowledgeable, friendly, and very helpful.I have a Hyundai Santa Cruz on order, and looking forward to its arrival.

Mi
Review №5

I recently bought a Hyundai Santa Fe. Buying a car in general is usually not a great experience, the sales people are usually pushy, following you around and not giving you any room to think through the decision. I have to say this was the best buying experience I have had thus far and I have to thank DAngelo for his thoughtful approach during this whole process. He made it easy and seamless and truly enjoyable. He is an asset to the MJ Sullivan team and I could not be happier with my new car!

To
Review №6

In October 2018 I leased a 2018 Tucson and I have nothing but fantastic interactions with everyone I have encountered. From Joe LaDuke - our original sales person to Enrico Simonelli in the leasing office who has helped me immensely while I buy out my lease.If you want an extremely pleasant and professional car buying/leasing experience do not go anywhere but M.J. Sullivans.

Jo
Review №7

M J. Sullivan. Has a great service dept. Everything I needed done/ looked at was done correctly. Very satisfied

Ka
Review №8

Not even worth 1 star!!!! Worst service ever!!! Entirely unhelpful- they want me to jerryrig my new car and let it get water damaged instead of offering any type of helpful solution.

pe
Review №9

Buying our new car was quick and painless. Everyone was very helpful and made picking out our new Hyundai so easy . If you are looking for a new car, go to M. J. Sullivan first. They have the most inventory and the best price on all their cars . You can pick from Cadillac, Chevy, and Hyundai right in the show room . Check them out, you wont regret it !

Br
Review №10

We worked with Jay Drouin in the purchase of our new Hyundai Tucson. The whole process was quick and there were no surprises along the way to the sale. Overall we are very happy with our experience buying and trading in a vehicle with Jay at MJ Sullivan’s.

Ke
Review №11

This place is AMAZING. I’d give them 10 stars if i could.James Kirby was my salesman for my new 2020 Venue, and the finance manager Mike were an absolute pleasure to work with.Mike took the time to go over every paper I needed to sign and worked hard to get me the best rate possible with my credit score! He was able to answer every single one of my questions about financing and all the fees associated with it.James was very understanding of my situation and was not over bearing or pushy or anything like most car salesmen. He knew, that I knew, what I wanted and what I could afford and he worked to get me my brand new car.Thanks all for the amazing experience there today and for helping me get my sweet as heck new car! You guys are the BEST. Definitely going back when I need another vehicle!

Ke
Review №12

M.J. Sullivan Dealership is a pleasure to work with. It is always such a smooth process when buying a vehicle here. The staff is more than accomodating. I personally dealt with John Spinnato, Todd Pellitier, and Michael Desmond. These three men are top notch in my book! Thank you for everything you do.

Mi
Review №13

My sales rep Mr. James Kirby is a true professional and an asset to the M.J. Sullivan sales team.I look forward to doing business with him again in the future. Nice job James!

Go
Review №14

I went to the dealer for another car and I’m thankful I found Enrico, the manager. He walked me through the car I was gonna get and the one I actually got (the Hyundai Tucson). I really appreciated the way he talked to me because now I know a lot more about the deal I was about to miss. Enrico and Tom really know their business and that’s why they are where they are. Every single thing they said to me about the car was and is accurate. There were no surprises like other dealers. I wasn’t sure about getting that car, but with the very clear explanation, I was very satisfied, and didn’t have any doubts about what car to get. There was not pressure from them and they don’t make you wait. Enrico was making sure I was comfortable the whole time I was there and Tom is a very profesional seller. Offered me water multiple times and made me feel like family. When I went to sign the paperwork at the finance department, Michael, the finance manager, was there to help me. He couldn’t be more friendly. I’m new to the area, and he was actually giving me ideas for things to do here and places to go for fun with my family. Very clear and easy process. Thank you so very much to the sales manager, Enrico, my seller, Tom, and the finance manager, Michael. I’m very happy with my new car. I love the interior color and the exterior color. Very comfortable and reliable car. I cannot wait to renew my lease cause I know for sure now that it’s gonna be another great experience!!!

Er
Review №15

Robert Reardon was an amazing help finding me a great new car. He was absolutely genuine though out the entire sales process never trying to up sell me and I honestly felt he always had my best interest in mind. I did go to a couple other dealerships looking for a new car I thought I wanted but I did not love the cars in person. I met Rob browsing the Hyundai lot by chance and although the original car he sold me on was already sold; I found a great new Hyundai Elantra. Ive never been to a car dealership and at the first impression felt so comfortable. Great experience overall. Keep it up Rob

Er
Review №16

I was not expecting the experience to be as smooth as it was. I did go in with a vehicle in mind and they did not try to deter me from my choice. They were very courteous and friendly. So far, the experience has been very good.

Jo
Review №17

Bobby, the service representative was everything that I except in a service department. Very knowledgeable, gave me a time window for completion and listen to my questions. The best service that I have experienced in many years from other dealerships.

Ro
Review №18

Joe Lamonica was outstanding and took very good care of me. I cannot praise him enough! He was honest, forthcoming and just an all around nice guy. He has definitely made me a customer for life! And the new 2019 Santa Fe AWD Ultimate 2.0T is awesome!

Pe
Review №19

Only thing Bill Sullivan cares about is money. Especially in service department. Up sell. Up sell. Up sell. Brakes tires filters drive belt timing belt. When you came in for electrical problem with mirror. Ask whats wrong with the mirror. His advisor says they dont know.

Mi
Review №20

By far the best and easiest car buying experience Ive ever had. No hassle, no pressure, no games. Rob Reardon and the office staff were awesome to deal with.

Am
Review №21

Another great experience working with Jay at MJ Sullivans! Thank you!

Lo
Review №22

I could not find an area to fill out a survey I was asked to do, so I will do a review. Just got an early Birthday/Christmas gift. A 2021 Hyundai Palisade. I feel very blessed. I am having fun with it. It is absolutely, truly amazing. I thank Geoff Nichols for taking care of us, very much. It went so smooth & he was educating. Again thank you. Thank you to Mike Desmond for your part as well. It was very smooth. We were not made to feel pressured or hounded. Again, thank you guys. Truly happy.

Pa
Review №23

Traded in my 2012 Tucson for a 2021 Sonata. Ive bought and sold a few cars in my lifetime, but start to finish, these guys were great. Special thanks to Geoff in Sales, and Mike in Finance. Professional, though and through. Thank you.

ar
Review №24

Bena and Shawn take care of you like family.The work done has always been great.

KA
Review №25

Having owned this vehicle for 1 year now, I am pleased so far. The vehicle has many great features. Service has also been excellent. I bring my vehicle in for service every 5,000 miles.During this pandemic I was so hesitate about getting it serviced as I am a very high risk individual. Adam was very understanding and willing to work with me when I made the appointment.Everything went very well and I am glad I got the maintenance service accomplished. I also am thankful that your staff took the necessary measures to assure my safety by wearing an appropriate mask.Your staff should be commended for their efforts in these difficult times. Thank you!

Li
Review №26

I love this place because of one individual named Robert LeFrancois. I have always been given exceptional service no matter the size if the problem. Even my phone calls were answered promptly and the issues corrected. I have come to MJs for several years and will continue to due so. Robert is a huge asset to the service department.

Ra
Review №27

Not totally satisfied its been 2 weeks bluelink still isnt working n my sales person I feel was just looking for a sale. JB

Ki
Review №28

I had previously leased a Hyundai Sonata from James Kirby at this dealer. They contacted me to buy back the car 6 months prior to the end of the lease. Long story short...when I decided not to lease or buy another car from them and go to another dealer, James knowingly had me terminate my lease while I was under the belief that they were buying back the car. This would have cost me over $6000! The manager, John Spinnato, also knew what James had done. When I called John, he admitted to me that he had confronted James, asking him if I knew how much money I was going to be billed, James just shrugged his shoulders. John did NOT contact me after he confronted James. I had to call him once I realized what James had done. I also called the owner, but he never responded. They did end up buying the car back from me since they mislead me. EDITING MY REVIEW: Bill Sullivan did call a few days after my review. He apologized for not returning my call prior and fully listened to how I was treated at his dealership. I appreciated his phone call.

ja
Review №29

The service personal are very professional and attentive. Scheduling was easy and repairs were made in a timely manner. Vehicle was even cleaned before it was returned to me. I would recommend M J Sullivan Hyundai to anyone requiring service on there Hyundai.

Je
Review №30

Buying a car is usually quite strenuous and stressful however this dealership was phenomenal. Rob was great and every was so smooth and simple when trading in my vehicle for a new Tucson. Definitely consider this place if you are looking for a pleasurable car shopping experience!

He
Review №31

Great dealership with exceptional sales and service.

Su
Review №32

Jay Drouin was fantastic! He was extremely knowledgeable about the car and super thorough. He spent time going through all the features with me. Finance team was great too. Will definitely be back.

Ti
Review №33

Polite and helpful staff made the experience quick and painless.

Sh
Review №34

Rob Reardon was amazing! He helped me get the car of my dreams. Really outstanding service. Definitely will be telling everyone about him and where to get their next car!

So
Review №35

My experience at this dealership was wonderful. Sales Associate Joe Lamonica was very friendly and did not put any pressure on me. I told him that Hyundais are owned by my family members. He showed me a Hyundai Kona in a funky color and I fell in love with it. Thanks for making my holiday a special one!

Jo
Review №36

I cannot express enough what a wonderful car buying experience this was for me!!!! Rob Reardon was a pleasure to work with, zero high pressure sales, he was very knowledgeable about the car I was buying . I am so happy with my Santa Fe!!!! Thanks so much Rob, you are a great asset to MJ Sullivan .

Ge
Review №37

EXCELLENT and very personable service! When you talk, they look at you and listen. They do not just hear you...they listen. There is a big difference. They also get. With the crazy times we are living in, I did not want to come across pushy but I had a tight timeline and arrived early for my scheduled appointment. Some unforeseen circumstances caused delays on their end but they kept the lines of communication open and said that they can keep me on time if I forgo the complimentary vacuuming. Just that alone speaks volumes about how connected they want to stay with their clients.

Ke
Review №38

I have nothing but good to say about MJ Sullivan. I looked and researched my car information for over six months, and I educated myself before I made my final decision. I looked at a lot of dealerships on line and in person, and I always found myself returning back to MJ Sullivan. I am beyond thrilled that I made the PERFECT choice in my new car, and the professionalism and courteous, interaction with myself and even my family members, was much appreciated. The entire process was easy peasy. Mike Osmond, was a very thorough salesman, and always treated me with respect. He was very professional, and whenever I called, and even sent a text about my car, he was very prompt answering my questions. When it came down to the last day to pick up my car, they entire automotive sales team, knew my excitement and they truly felt my emotion as I smiled ear to ear walking through the door. Bill Sullivan was extremely kind, and checked on my final process twice during the last paperwork on finalizing my purchase. Mike, took his time, showed me the entire car, inside and out, and even called me the next day to follow up with me, and ask me if I had any more questions, and told me again, that he was always available if I need anything else. I cannot tell you how happy I am with my choice, and that I did use MJ Sullivan for my new toy, that I am so proud of. I would definitely recommend this dealership to my family and friends, but I am also a life buyer, as I have used this dealership before, as well as my youngest son, and we always leave very happy and satisfied. They really do make the extra effort to make you feel like part of the family. As a business owner myself, I truly believe in good core values, and respecting the customer and listening to what they have to say with an open mind, and so willing to work with you to make the customer very satisfied. Thank you again, so very, very much. I am absolutely thrilled and happy with your great dealership, and to everyone, that works there....right down to the detail shop, thank you for walking into the office and just commenting on how pretty she is. Its that extra taking the time, and talking to the customer that means the world to us! Keep up the wonderful work always, and a very special thank you to Mike for putting a permanent smile on my face! Sincerely, Susan Matera/Griswold, CT

Bo
Review №39

If there was a 10 star option, I would use it. The service dept. at MJ Sullivan is the best. I had a 9:30 apt. and was there on time. At 10:30 my car was still not taken. They were behind, it happens. I went to service rep to see about a loaner. None available, but was told that an Enterprise rental was on the way for me. Above and beyond! Had 4 tires installed and aligned along with front pads and turned rotors. Pricing estimate was so good I didnt even shop it. Very very satisfied with every aspect of MJ Sullivan.

Su
Review №40

Great experience buying our Kona! Jay was very helpful in learning all the amazing features of this car!

Na
Review №41

Excellant customer care, knowledgeable staff, efficent with paperwork, it did not take all day!

Ke
Review №42

I live in RI and this is the second new Hyundai we have purchased in the past year. Our salesperson, Mike Desmond makes it worth the hour-longtrip into CT to purchase our cars. You will not find a more personable, knowledgeable, professional, polite and caring salesperson. He makes himself available by phone and text and removes all the pressure of buying a new car. He listens and answers all of your questions. The vehicles are washed and filled with gas when the finances are being worked out. When ready for delivery, Mike slowly and patiently walks you through all the options and extras of the vehicle so that you are completely comfortable. These have been the most relaxed car-buying experiences, thanks to Mike!

Wi
Review №43

Great place

ch
Review №44

Bought brand new 2016 Sonata sport for 21k they had a recall and ever since the recall my car has been in shop for 4 months to fix wiring harness last time they fixed they told me that if it happened again they will replace the motor. Bought new vehicle to have no problems my car only has 50k miles on it and been in shop ever since recall update. Do not buy car from them

Mi
Review №45

It was a pleasure working with robert reardon and the entire staff.love my preowned beauty. everybody thinks i bought a new car.

Mo
Review №46

I recently purchased my vehicle at MJ Sullivan. It was a great buying experience. Nick Lombardi was my sales man and he was fabulous. Took care of everything that I needed...no pressure in picking out a vehicle. The finance manager was wonderful as well. I will definitely refer my friends and family to Nick. Thats for a pleasant buying experience!

Th
Review №47

Professional dealership with exceptional sales staff and personal . Exceptional pricing and trade-in allowances with hyundais

De
Review №48

Our salesperson, Roberto, seemed very knowledgeable and helped us pick the model and lease plan that best fit our needs. He was very helpful in acquainting us with the cars set-up. Another salesman, Dave, was also instrumental in helping set up the cars features. Both salespeople were top-notch.

Sa
Review №49

Fantastic Customer Service

Cy
Review №50

Just purchased a beautiful 2019 Santa Fe and Jay Drouin made the entire process quick and absolutely hassle-free. Thank you so much!

Ja
Review №51

Bob, in service was extremely professional and handed my issue. I am completely satisfied with the service that was provided to me. I will definitely be back should I have any other issues with my 2012 Hyundai Sonata.. Thank you Bob!!

la
Review №52

I leased my first car last week and I couldn’t be more happier than I already am. The salesman, James Kirby was absolutely amazing. He didn’t make me feel pressured, he listened to me and got me in the car I wanted for the price range I wanted as well. After this lease is up I hope he is still there for another great experience!!

Xi
Review №53

I will say I love my new 2020 Tucson thanks to James Kirby, he really did a outstanding job in find out the one I really want. It was a nice experience deal with Hyundai, transaction was very smooth easy and simple. I really recommend M.J Sullivan and don’t forget to ask for James he is awesome.

He
Review №54

I wasn’t looking for a new car but as I was there for service, I decided to do some window shopping. I met Israel as he was arriving. He was very attentive to me and listened to what I was looking for as well as my price point and monthly payment requirements. We took the time to show me two vehicles and I ended up purchasing a new car. I highly recommend him and this dealership to everyone. Have always had great luck with them.

AL
Review №55

Just bought a used vehicle at M.J Sullivan Hyundai. Very professional place with impeccable customer service. If you go there, ask for Rob Reardon and hell take good care of you. Really great experience!

La
Review №56

Flexible service scheduling and transportation available. Service Advisors are friendly, well trained and answer all questions and will status you on all issues in regards to service and/or repairs. Been an MJ customer for years and I keep purchasing vehicles from them and service is one big reason.

Ja
Review №57

Very pleasant experience...did not feel cornered to purchase. Salesperson Nick Lombardi was great as was the finance woman that handled all of the paperwork. MJ Sullivan Automotive Corner is a beautiful facility with tons of cars to choose from....Chevy, Buick, Cadillac, Hyundai and Genesis. I love Hyundais warranty!

Li
Review №58

Todd walked me through everything and was excellent. This was absolutely the best experience Ive ever had. Also, Kathy in the finance department was so thorough that even that part was such a pleasure. Ill never go anywhere else again as long as I have the two of them to get me through it all.

Ju
Review №59

A BIG Thank You to Jay Drouin at M.J. Sullivan Hyundai as well as the rest of the dealership team! I had a FANTASTIC experience buying my new 2020 Hyundai Tucson Ultimate! Jay was great to work with. I never felt rushed or pressured to make a decision, and I didn’t have to “settle” for a car that wasn’t “it”! They didn’t have “exactly” what I wanted on premise once I decided which car to buy, but they found it at another dealership and had it delivered to M.J.’s lot within 24 hours!

Br
Review №60

Amazing experience buying our 2020 Palisade! Robert was great to work with and made the process so simple. I love my new car!

El
Review №61

I was so fortunate to receive incredible service from DiAngelo Romney. He made what I had anticipated as an intimidating process very comfortable and easy. I am truly grateful to him and to Kathy who helped me with all of the paperwork!

De
Review №62

Notice of upcoming dealer maintenance, easy to make an appointment, very efficient check in and review of past service, reasonable wait.

Li
Review №63

I purchased my new car today and jay drouin was amazing he did everything he could to get me approved and into my new car today!!! He made sure that it happened today .this was my 1,st. Time buying a car from mj Sullivan and I had the best experience no pressure no pushy salesman he made sure that i was happy with the car and in my budget .I know after today when I am ready for getting a another car I know I will definitely be going back . the sales fiance manager j j he was great and made sure that I understood everything about my car loan he was awesome such a great car buying experience cant say enough about this place

sh
Review №64

I worked with a young man who was very busy that day and still took the time to Accommodate me. I found Michael Desmond to be extremely professional, Honorable,Courteous and polite. I can’t even tell you how many people came up to me and commented how much they liked him and what a good man he is. On top of that he truly and obviously cares for his customers and knows his stuff about cars and Technology. As busy as he was the day I purchased my Hyundai from him, he made sure that all my questions were answered and that I was settled, happy and comfortable before our departure. There is no doubt in my mind that MJ Sullivan benefits for having this professional young and experienced man on board. He’s appearance and knowledge exceeds far above and beyond what is expected of someone in his position. I would highly recommended him as would others that I spoke to, to everyone. I felt hopeless about buying a new car when I first arrived and by the time I left with my new car and Mike’s guidance, I felt like a victorious conquering. Thank you so much for your care, patience’s and help Michael Desmond.

Ki
Review №65

Joe was great - knowledgeable, friendly, and very accommodating. No pressure, no hassle. Great to deal with. Very happy with my experience.

Ia
Review №66

I entered around opening time and Roberto Romney greeted me right at the door. He listened to exactly what I wanted and didnt try to convince me to get something else. We worked out a deal pretty quickly and then all that was left was paperwork and car insurance which we did right in the dealership. Within about two hours I was all set and got to drive my brand new Hyundai Elantra 2020 home. He showed me the features of the car too. This was my first time visiting this dealership after a while being out of a car. Great service and friendly staff!

Tr
Review №67

Ran my credit more than once. When they told me that they would only run it once. Then told me they only had once. Well, 3 months later checked my credit report. Turns out they ran it 8 times. Really appreciate it. I shouldve known better. Glad I didnt give them my business. Driving a 19 Subaru Crosstrek, and it is the best decision Ive ever made.note: I never leave reviews, but I thought this was necessary. People need to understand that no one in this management team cares about the consumer. Just their pay check.How does that saying go again? Fool me once, shame on you.

Aa
Review №68

Very helpful and knowledgeable. I definitely recommend them

Al
Review №69

James Kirby is as good as it gets. He provided excellent service throughout the transaction. The car I wanted was not on the lot but James pushed the process to get it there that night and I took it home the next day. From service to knowledge James was there every step of the way making the deal as smooth and efficient as possible

Sh
Review №70

Joe was really attentive to every thing that I was looking for. He really took his time to show me all of my available options and went above and beyond to make sure I was taken care of. The absolute best!! Highly recommended !!

Co
Review №71

I had a great experience here, Id recommend it to anyone looking for a new car. Not your typical car dealership! No complaints whatsoever. Ask for Joe, you wont be disappointed.

Ki
Review №72

Excellent service all around! Quick, efficient and friendly. Thank you MJ’s!

Jo
Review №73

Roberto Romney was excellent with my car sale. This is the second one I have done with him. He listened to what I wanted and helped through the entire process which I was nervous for. I would definitely recommend him if you’re looking for a vehicle.

Ol
Review №74

I started leasing a Hyundai Elantra from MJ Sullivan in April of 2017. When my leasing was nearing the end, I returned to MJ Sullivan to explore my options for another car. I was partnered with salesman Sean. He was rude and uninterested and seemed to have better things to do. Enrico, the sales director, came over when I had a question of damage to the car that occurred at their service center. When I got the lease, I signed up for and paid for the extra wear and tear protection, a total of $720 over the course of the lease. The estimate to fix the damage was $350 from their body shop, but Enrico said it would only be covered if I purchased my next vehicle from them. I dont appreciate being blackmailed, so I went and purchased my next vehicle from Cardinal Honda. When I returned the lease, the manager I dealt with was appalled by Enricos comments and assured me that the extra wear and tear protection I had paid for would cover the damages to the car. This was back in March of 2020. It is now end of July 2020 and I received a bill for $1212.39, $400 being a turn in fee because I did not purchase a vehicle from them, and $740 for damages I was told I would not pay for. MJ Sullivan is shady and I would not recommend to anyone.

Je
Review №75

Just leased a vehicle for the 1st time and had a great experience. Mike Desmond was helpful and took great care of us! No pressure and a relaxing, comfortable environment. Certainly worth the drive down that way! I will certainly recommend to friends and family.

Di
Review №76

Always great service never an issue and they clean my car to !

Lo
Review №77

Joe is awesome! He is to the point and doesn’t waste time. I like the fact he isn’t pushy and gives you space to talk to things over. It was a quick and simple process. We were lucky to have to have run into him.

Ma
Review №78

Jay Drouin is an excellent person to use when buying a car. As an older woman buying a car on my own, I was concerned I would get the best deal. Jay found me the prefect car and deal, stress free! I love my new Hyundai Santa Fe. It drives like a sports car hugging the road and is so comfortable to ride in. I recommend Jay Drouin to anyone looking for a car to purchase. You wont be sorry! A great experience, thanks, Jay!

Bu
Review №79

My wife and I went to M J Sullivan Hyundai first and regret it now.We were intending to purchase a Tucson.Our salesman was Mike Desmond.We gave him a $100 check to hold a car were were interested in.Two days later I called him and told he we were going somewhere else -Mostly in part of an problem with the dealership in the past not being honest and up front. Well I see on my banks portal that check was cashed even though I asked him to tear up the check when on the phone with him on Wednesday It was cashed yesterday. I should heave stayed away from Sullivans due to their past history with me but had decided to give them a chance.I will never go there again and will advise anyone of my two terrible experiences with them.They are dishonest as the day is long.This experience just showed me I was 100% right.Bad place, bad people.I have yet to confront Mike, the place is closed at this time but I intend to and will also let everyone know the results of my talking to Mike.

Ha
Review №80

I had the wonderful pleasure of working with sales associate Diangelo Romney. He was willing to work with my and my budget. He was attentive, considerate and caring. He listened to what I wanted and made it happen. He wasnt pushing for me to buy a car like most places. He took the time and effort to answer all questions I had and had patience for my mind changing. I would highly recommend him in buying your next car.

Co
Review №81

Really nice low pressure dealership. The entire staff I interacted with were very nice and helpful, especially Sean! He was super helpful!

Jo
Review №82

Very pleased with the entire experience

Ma
Review №83

My experience was exceptional. A very professional dealership to do business with. Mike Desmond was knowledgeable, patient, and professional. He took the time to offer me a long test drive and went through the vehicle explaining all the features. He followed up without being overbearing and handled all the details. Calling me after the sale to see how i was enjoying my vehicle was a nice touch! I appreciated when i picked up my car the owner came over to thank me at 5:30 on a Friday night. That is an indication of a well run business. The business office was very pleasant to work with. I actually paid a little more because i could clearly see the value in doing business with MJ Sullivan.

Pa
Review №84

I have been a client at MJ Sullivan’s since I bought my first Hyundai a few years ago. From purchasing the car to bringing it in for service, the staff is great and always outstanding customer service.Recently leased a 2020 Hyundai Santa Fe from them and couldn’t have had a better experience. The staff was very professional and friendly and my salesperson, James Kirby, was outstanding. He was very personable and professional, patient, knowledgeable and listened attentively to what I was looking for. He worked very hard to match me with the right vehicle to suit my needs and was very responsive to my questions, phone calls and emails. I highly recommend James and the staff at MJ’s and would definitely do business with them in the future.

Gr
Review №85

I went to M.J. Sullivan to purchase a Hyundai Sonata for my wife. I know Im not alone in this, but I got to tell you, I was not real excited about going through this process. But I was ready to negotiate and get the best possible deal out there! When I arrived, no one chased me down as soon as I got out of my vehicle. Wow, I thought, thats different!When I walked in the door I was greeted by a gentlemen, Roberto. I let him know that I had set up everything on-line and had an appointment with Enrico for 3:30. He said great and took me to Enricos office.He had everything set up for me and made it the easiest car purchase Ive ever experienced! I ended up talking with a couple of old friends and walked out with a new car for my wife.I feel like I got the best deal I could get and never even had to talk price or negotiate.Roberto, thank you very much for bringing it all together! I plan on trading in my current Explorer next year and you know where Im going. It was absolutely painless! Im blown away by the service I received!As a side note: the reason I was going to buy the car was because in the past, car salesmen have tried to take advantage of my wife and I had to step in. My wife didnt want to be part of the whole process because of past experiences in purchasing a car. Well guess what, with Roberto and team my wife probably would have gotten a better deal than me. : )Sincerely,Greg Sweeney

Bi
Review №86

Everybody was very friendly and helpful especially Mike Desmond. His knowledge of Hyundai cars is exceptional and he carefully went through how everything works. Also J.J. Parker was very helpful in getting all the paperwork done.

Al
Review №87

Pretty good for a dealership. If you own a Hyundai, you can come here knowing you and your car will be taken care of. May take a good minute to get fixed or serviced though, so make sure you bring a book and some food while you wait. Wish they had better means for making coffee though. Kureggs are not real coffee makers! (Just a personal opinion.)

Mi
Review №88

Joe made my car buying experience a pleasant one. Joe was knowledgable, friendly and efficient. He made our buying experience a wonderful one. I would highly recommend anyone in the market of buying a car to visit Joe.

Ab
Review №89

Excellent experience here! Mike was knowledgeable, and NOT pushy. He answered all our questions thoroughly, and we got an excellent price on our new Santa Fe XL. Cathy (finance) was easy to work with too and explained the terms of our loan in clear, concise detail. I highly recommended MJ Sullivan Hyundai!

El
Review №90

Everyone is so friendly at M.J. Sullivan Hyundai, and the service was so efficient! I loved that they wash and vacuum the car with each service! Thank you!

Ki
Review №91

Joe was excellent! He was personable and approachable! I did not feel pressured to purchase without time to go over numbers! He was patient and answered all of my questions without hesitation! He was knowledgeable about the car, and all the services MJ Sullivan provided. I would highly recommend him to all of my friends!

Ta
Review №92

Bob in service is awesome! Thanks Bob for helping me and seeing you take care of your customers today was awesome ! After Acura in Groton has been screwing me around you gave me info I needed to help get my Hyundai fixed still with dealer tags! Thank you for helping !!! And understanding !!!!

Jo
Review №93

Bena Chambers associative at MJ Sullivan, has always been a tremendous help with my car service. I have been dealing with the MJ Dealership for many years and several vehicles. Bena is extremely pleasant and knowledgeable, something I, really have to rely on since my husband passed away. I’m very satisfied and will share as well, comments from other clients I chat with in our community or in the service waiting room.Experiences from top, through financing and important service dates are so helpful to me.Thank you for this inquiry. Ms. Joyce Clapsadle

Ce
Review №94

I recently purchased a Hyundai Venue from Jay Drouin at M.J. Sullivan in New London, CT. From start to finish, the process was professional, straight forward and efficient. Jay Drouin, my sales person, was a delight to work with. As I was an out of state buyer, much of the transaction took place by phone, fax and email. The car was located, the price agreed upon, insurance and registration information exchanged. On the day of purchase, the paperwork was ready to go and the car had a full tank of gas and was prepped to perfection. There is a lot of safety and entertainment tech in new cars and Jay fully reviewed it with me before I left. A first class buying experience, thank you Jay.

Da
Review №95

Joe made buying a car painless. He was very knowledgeable about the car I purchased, and went out of his way to make me feel comfortable about the whole experience. To top it off, I got a great deal!

Lo
Review №96

Joe was amazing. He bent over backwards did summersalts and just absolutely put a strenuous amount of effort into helping me. He worked tirelessly to get me a good deal and a reliable car. I literally do think anyone at any other dealership would have put the work into getting me a deal because it seemed hopeless but Joe saw the potential and never stopped. I owe him a big thank you for helping me start this new chapter of my life

Jo
Review №97

Mike Desmond and the staff are very understanding of your financial situation and are not pushy. They go above and beyond to get you into a vehicle you both love and can afford. Both my husband and I have purchased vehicles from them and will be back. A special thanks to Mike Desmond. He is an excellent salesman and is there with you every step of the way. Thank you Mike!

Ja
Review №98

I purchased a 2019 Kona today and was very pleased with the whole process. Buying a car is not always a great experience but Mike Desmond, the sales person, made it very easy. He was very professional and willing to answer all my questions without making me feel uncomfortable. He also took a lot of time showing me how everything works in the car. Mike is an asset to your company.

Ji
Review №99

This is a modern and attractive dealership with a professional staff ( I worked with the Genesis side of the dealer). Mike Desmond was pleasant and thoroughly knowledgeable about the Genesis product line and he made our purchase smooth and stress free. The business and finance people explained everything and answered all our questions . All promises were kept and and follow through was excellent.

Ro
Review №100

Wonderful experience and I love my new car!

Information
37 Photos
100 Comments
4.9 Rating
  • Address:452 Broad St C, New London, CT 06320, United States
  • Site:https://mjsullivanhyundai.com/?utm_source=google&utm_medium=organic&utm_campaign=googlemybusiness&utm_content=website_button
  • Phone:+1 860-437-6179
Categories
  • Auto repair shop
  • Hyundai dealer
  • Car dealer
  • Car finance and loan company
  • Car service
  • Used car dealer
Working hours
  • Monday:9AM–8PM
  • Tuesday:9AM–8PM
  • Wednesday:9AM–8PM
  • Thursday:9AM–8PM
  • Friday:9AM–5:30PM
  • Saturday:9AM–5PM
  • Sunday:Closed
Offerings
  • Oil change:Yes
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