They are the best! They have saved me money and they get the job done right. They are courteous and professional. David has been great with all of our cars for many years.he is the go to car guy for any body work, repairs or whatever your car or truck needs.

Excellent service and body repair to our Honda Fit. We spoke with David on the phone and just from our description he knew what the problem was and how it probably happened. We arrived on a Wednesday morning in June, no appointment, and our vehicle was ready and repaired in less than an hour. The cost of the repair was also very reasonable. Friendly and fast. I wouldnt hesitate to return there for work on my car.

I had a great experience working with David. There was a decent size scratch and broken door handle on my RAV4. He not only helped explain the insurance situation to me, but was able to get me out of there extremely quickly with everything like new, and at a great price. It was a relief that I could trust him and take him at his word. I would definitely use their services again, highly recommended!!

Amazing experience! Body work and service were top notch. Highly recommend. The bumpers on my 2008 BMW had been beat up from years of parking on city streets. Other body shops said that I had to replace the bumpers for $$$$. Nick said that they could repair the existing ones and fix the sensors on the front. They did a fabulous job! Looks like new! Nick and his team got the job done on budget and on time. They even called while they were working on the car to ask if I wanted the license plate holder fixed. They went above and beyond!

When a tree unexpectedly fell on the hood of my 2020 Honda Passport, I contacted Coastal Collision and set up an estimate. Upon arrival the shop was super clean, staff was incredibly friendly and they ordered my parts for me before dropping the vehicle off for repair. Olivia at the front desk communicated with me from the time they ordered parts to the time I picked my vehicle up. Her professionalism and attention to detail was incredible. The work done on my vehicle was immaculate and you wouldnt even be able to tell something had ever happened to my car! Absolutely recommend Olivia and everyone over at Coastal Collision! I couldnt be happier with the outcome of my car and the care provided to me throughout my experience with them. Will definitely use them in the future.

I had a dent and a paint chip about 3 inches in diameter on the driver side front fender of my car, when I heard about this place and the professionalism I immediately took my car over and got a quote on the damage. was very reasonably priced and was able to make time to fit my car right into their schedule. I was very impressed with the work that was done and would recommend this shop to anyone who asks for a professional. Would most definitely use this shop if ever needed again.

STAY FAR AWAY! I got into an accident in New London, they worked on my car, after about a year, while Im driving the front bumper falls off of my car! They glued my front bumper! Luckily I wasnt driving on the highway! I could have died! The paint job they used was cheap too. Almost 14k they got from the insurance company. STAY AWAY! They do not care about you or your car, just profits. They also stole my original TPMS sensors and put used after market...Pathetic

Totally incompetent, and unprofessional to deal with. I would rather drag my nuts through glass then ever send another vehicle to them for repair

Im a repeat customer to coastal collision. I am thoroughly pleased with their customer service. My first visit was to replace a passenger door handle and it got fixed within 3 days because the part had to be ordered. The actual service took about 30 minutes.The second service took about two weeks to replace my entire back and front side bumpers after a collision. As I do not have rental on my insurance, coastal collision was able to provide me with a free loaner car (pending availability). This was incredibly convenient! After their fantastic service, I received my car back cleaned and vacuumed. When I went to go pick up my car there was an additional MINOR issue that they took care of immediately. My car honestly looked brand new.However, I do believe their operating hours are a little inconvenient. Ill have to forgive this as the loaner car took the worry of not having RELIABLE transportation to and from work etc. away. I hope Ill never have to go back for the obvious. But if I ever another accident, theyre the only ones that can touch my car.

They are very kind knowledgeable and helpful I would recommend them to anyone that needs work

The lady in the office, Olivia I think her name was, was very professional and gave me all the answers I needed. She was very kind and got me the correct information/phone numbers I needed to get my car done.

I would like to applaud the team at Coastal Collision for their cosmetic repair of my bright red Honda HRV that suffered from heavy traffic in downtown Mystic on New Years Eve day. The following week, Coastal Collision undented, treated scratches, painted, buffed (and washed the entire car!) -- it truly looks like new! They were pleasant and professional, and appreciated that we car owners are embarrassed at having incurred damage to our precious cars. Now, if they could only do as well with my wrinkles!Kathleen OBeirne

Ive used Car Service Collision twice now. Both times Ive left happy and satisfied. The quality of repair work has been great. Its impossible to discern where the repairs have been performed. The repair estimates were accurate with no surprises when Ive gone to pick up the car. They have been timely and have been able to take my vehicle in to start work immediately. When you go in for the estimate, David takes the time to show you exactly what work will be required to be performed, and explains the estimate to you as well. I hope that I dont have anymore oopsie daisies, but should the need arise, Car Service Collision will be my first stop. Highly recommended!

I am a repeat customer at Car Service Collision & why? Dave Smith is very honest, fair & sincere. Ann, in the office is a pleasant customer service rep & the workmanship of your staff is fantastic. The whole process in the past and again most recently has been very professional, quick and painless.

They were very nice! I’m a college student and I was paying out of pocket. They were willing to work with me on the price which was amazing because other dealers weren’t willing to do so. Most importantly, they did a great job on the car :)

My experience with this business is such a positive one, I have to make my satisfaction public ! The quality of repairs done to my Toyota are excellent. The professionalism practiced by Anne and Dave Smith are truly exceptional and the work done by the techs of highest quality. If looking for a body repair shop, look no further !

The actual job got done, but when I went to pick it up there were more scratches on the car. They offered to repair one of two but when we asked for the damaged part that was replaced, the owner became rude and dragged it out scraping the ground. He actually put more scratches on it because he said it was useless. With that I will cut my losses and go elsewhere. I would not recommend this shop to anyone.

Brought my car in just the other day and experience was great, speedy and efficient! Staff was very helpful and professional. Will definitely return.

The repairs to my wifes Highlander were perfect, and done in a timely manner. Staff was very professional, and took care of everything.Thank you for for the great job!

Have dealt with them for years. They have fixed my cars perfectly. No complaints at all. Very nice to deal with them.

Had great experience. Nick is best. Got cheapest quote compared to others. Work got done fastest. I would recommend them without a beat.

Very good service. Got car back in week and half. She looks brand new. It took longer than they predicted because of waiting for parts. Definetly recommend.

The staff were very helpful and wonderful. Couldn’t ask for better people to help us and get our car fixed

Quality job on my C70s paint. Good Price, honest place. No hassle, easy transaction.

Dave Smith is the best! I have used Car Service Collision for several years,great work for a great price.

Please do not use this place. My car was hit in their parking lot while waiting for mechanical service. I live out of state. When I called I was told work was started. I stopped in unannounced and my car was still sitting in the parking lot untouched!!! Numerous calls (and lies) later, I pulled my car and sent it to Grossmans in Old Saybrook. As someone who used to work in the insurance industry, there’s a reason they rebranded to Car Service Collision — their reputation is AWFUL! Dave and Nick are unprofessional and unethical. Do yourself a favor and go somewhere else!Update (9/17): In response to this review, Janet Morse (who works in the office) left a poor review of my business. This just solidifies how unethical this company is!

Where do I start? Car took 6 weeks to complete and had to be brought back twice. The managers at BMW called him a “hack.” Brought the car in with cosmetic issues and left with a transmission problem. Staff is rude and do not return phone calls. This guy is due for a lawsuit. DO NOT DO BUSINESS WITH DAVE.

Great service. Dave Smith is amazing. My car looks like new after my accident.

They did a fantastic job!!! Very professional and friendly, highly recommend !!

The horror stories are true. This is an unprofessional and unqualified automotive repair facility. The car is never correct the first time. Janet is the worst customer service representative in the history of motor vehicles. I’d like to see Dave investigated for fraudulent activity. NEVER BRING YOUR VEHICLE HERE!!

Simply a wonderful experience. Honest, accurate and quick.

Did a f up on my car I will never go there again more orange pail and fish eye and outher things are messed up went back 2 times and had excuses for everything messed up and why they could not fix lines in car or off now but werent before they said they couldnt fix dont go there if you want you car right