The staff here was great. Brandon was happy to go over the different aspects of the vehicle we were looking at, and to work with our schedule. The follow-up after our test drive was great.

Great service! They were able to work me in on a short notice!Everyone is professional and very customer service oriented. Thank you again!

Very thoughtful, considerate and helpful personnel. They sell quality vehicles, and will go the extra mile to assist you. Very happy with their standards, knowledge and kindness.

These folks helped our family purchase 3 vehicles over the years so far. Very helpful and we love the guys in the service area. They are honest and have done a great job for us.

Absolutely incredible service that’s all I can say about that! To start, I had paid for a build out for a new Mustang Shelby GT 350 here in the Northern Virginia area. After about two weeks From placing a deposit I found out there was no allocation for my vehicle I was heated to say the least. To back up I wanted my new GT 350 without stripes and in the convenience package, most GT 350s come with stripes and the electronics package. On top of all of that I wanted white. I scoured through the Internet to come across O’Daniel Ford. I got a hold of Scott via email at 11 o’clock at night, and was contacted the next morning prior to leaving on a family vacation. Scott not only took care of me over the phone to make this purchase, he took care of all of this while I’m at the airport with my family. Once I had landed I had received a call from Mike the finance officer, which also took care of me to secure my vehicle over 500 miles away. All paperwork was overnighted and once I receive it I sent it back they stayed in touch with me all along the way. I purchased the wheel package and the ceramic coating and they gave me the white glove purchase service by having it delivered by a private courier. Once they picked up my 350 from the dealer I had my brand new car the next morning. What an incredible experience from start to finish not only did I get the car that I wanted to be exact spec, I was treated with just as much respect and service as though I was in their showroom, if I ever pass through Indiana I will make it a point to visit O’Daniel once they picked up my 350 from the dealer I had my brand new car the next morning. What an incredible experience from start to finish not only did I get the car that I wanted to be exact spec, I was treated with just as much respect and service as though I was in their showroom, if I ever pass through Indiana I will make it a point to visit or Daniel Ford ford. Thanks gentlemen for the incredible experience, I love my new car and you made my purchase easy.

This place is simply AMAZING!!! My fiance and were looking for a new car for me and after searching the internet and going to local places and no one really willing to help I got in touch with Kenny at odaniels. He was very informative and stayed in touch with me until I was able to drive the 1.5 hours north to see the car I was looking at. There was an issue with one of the tires that happened before I got there and they were up front about it and did everything they could to the point the the sales manager nick made sure I was happy with the outcome. We highly recommend them for buying your next vehicle and we will definitely drive another 1.5 hours in the future just because of the experience that i had with them. You treat people right and then you have customers for life!!!

I had been looking for a car for a while had evenwent to multiple dealership, when my sister Sarah told me I should try out ODaniel Ford in New Haven. I was able to find a car I was interested in online, within hours of sending a request I was contacted by a very friendly and helpful sales professional named Cam B. The customer service at this dealership was exceptional from my sales professional as well as the management. If your looking for a new car I say start here and ask for Cam.

Great deal and friendly no pressure staff. I hate dealerships that pressure you!

Excellent service and excellent customer care

Made an 8am appointment.Drove up at 7:30am. They saw me pull in, and opened the bay door without me having to honk.The service writers are really nice. They answer your questions and write down your concerns on your service ticket. They understand things like strange noise, louder than it should be, I pushed the button and nothing happened.ODaniel is more expensive than the smaller mom & pop places around, but they offer warranty service & will call your after market warranty to see if your repair is covered, and bill the warranty company.They have a courtesy shuttle that will take you home or to the office when you leave your vehicle with them, and can pick you up and take you back to the shop when they are finished.

My wife and I attempted to buy a new Bronco Sport from ODaniel Ford in New Haven. I spoke with Mr. John Berghoff and he told me that the Bronco Sport with leather and possibly a sunroof that we were looking for, was on the lot and to come take a look (lie #1). We drove over an hour to go see the said Bronco but none were on the lot. When I called the next day I asked about what happened he said it must not be in yet so I asked him to check on it for me (lie #2). I did not hear from him for 2 days. When I called him back after the 2 days he said their system was down and he would get a hold of me (lie #3). I waited 2 more days and called back (my wife really wants this particular car) he said that they arent getting any in anytime soon but he will contact me if they get one in (lie #4). I drove past the lot on Friday and what do I see.. a new Bronco Sport setting on the lot, so I look it up and find its very similar to what I want, so I called John and he acted like he didnt know who he was talking to (which means he never planned on contacting me and never took any of my information down to contact me). So we go to look at the Bronco Sport Friday evening and do our test drive. Everything went good but my wife said she would rather have one that has a sunroof. When we got back from the test drive we went inside and he asked how it was, We told him he we liked it but wanted the sunroof and his response was good luck, you wont find one of those until 2022 (lie # i lost track of how many times this has happened). Well we found one 30 miles away and have completely gave up on Mr. Berghoff, if he was a salesman he would have tried to sell me a car or pitch me another car. We HIGHLY DO NOT recommend working with John Berghoff, if you do use ODaniel Ford, make sure not to go to John Berghoff.

We were treated very wonderful and every was great we have to have the rubber peace on the sun roof repair besides very good car we like it a lot

Drove almost 4 hours to get a new vehicle and it was worth it! I Worked with Mike and Ryan and they took great care of us. I left with the vehicle I wanted at a great price.

Mike, the Sales Manager is a super guy and so helpful! I appreciate all of their staff as they are truly professional.

Went here for the first time and dropped my car off to get some work done. Dealt with a guy named Josh. Very pleasant to work with and got everything done on my list that I had for him. Will take my car here next time I need work done on it.

I attempted to connect with the service department today to get my vehicle in for a recall fix. I was born with a stutter which makes it hard to some a few words or numbers. As I was giving the service advisor my VIN, my stutter kicked in and made it hard for me to say the letter “7”. The service advisor then refused to talked to me because of my stutter. If this is the type of employees they hire, I would hate to see the rest of their business. I will always be telling everyone I know to avoid ODaniel at all cost just do to the fact their employees decided to be intolerant to people born with disabilities. Totally unacceptable

I bought the new 2019 Ford eco sport s so far I like.got a really good deal highly recommend it.the only minorthing I didnt like you cant put much in the glove box not much space.my flash light wouldnt even fit thats how small it is.after having itfor only 3 weeks service engine light came on not a good sign for a brand new vehicle.Trade it in after having it 1month for a 2019Ford Escape best decision Iever made had Ford Escapefor almost 6 months I love itglad I switched.Had Ford Escape since March 22, 2019.

Great dealership

Nice vehicles on lot

Best dealership in Fort Wayne. No high pressure sales and very kind.

Waited days for a vehicle advertised to get out of service. Took it for a test drive and drove out fine. Thought I was buying a good vehicle since it was in service for so long. I made the mistake of assuming they were going through it to make sure it was a quality vehicle. Made the purchase as is since it was an older vehicle. Later that evening the check engine light came on. Hooked it up to a scanner a couple days later after ruling out spark plugs or something simple. Found misfires in a cylinder. The service department obviously didn’t do anything but clear the engine light and I bought a vehicle that has a bad engine. Literally took 2 minutes with the scanner to see there was a problem. I do like the sales team but I wouldn’t let the service department change my wiper blades. Have talked to others who have had bad experiences with the service as well but I will be fair and only share my experience. If you go to purchase a vehicle here take it to a mechanic shop and have them run a full scan on it

We purchased a vehicle here and were very happy with it . Phoenix was very helpful and nice to deal with

3/10/21 UPDATE - ODaniel Ford has continued to fail, after owning the truck for 3 months and not receiving a title or plate I contacted them again and was told that getting a license plate was optional at the time of purchase and that I must have opted out and that I would be responsible for getting an appointment at Michigan Secretary of State and obtaining a plate. Ive never left a dealer with so much homework in my life!----------------------------------------------------------------------------------------------The review below was submitted to ODaniel Ford for review on 12/16/20, no response was provided.Overall my experience was ok, Im left with some work to do on my end including refinancing, ordering and installing a tonneau cover and obtaining all weather floor matts.2021 F250 from O’Daniel Ford in New Haven, Indiana December 2020Ordered an F250 from O’Daniel Ford after working with Austin for more than a month while I figured out what options I wanted and what options I wanted to eliminate in order to meet my budget.  He was very helpful pricing and comparing options so I could get what I wanted and stay within budget, even when I changed my mind on color after the order was in the system, he was always understanding and available - answering calls/texts even outside of normal hours.Once we pinned my options down we discussed and priced a few add-on’s including, trifold tonneau cover and all weather Ford floor mats.  Price was given and I wanted them both but they were never ordered, we figured out it was because they were discussed over the phone and not put into an email or text and so they were not put into the sales order…The truck took approximately 6 weeks to acquire from the factory, in the 6 week period there were little unprompted communication or updates from O’Daniel Ford and the Ford Tracking website didn’t work.  Also in the 6 weeks, O’Daniel did nothing to find me good financing and when I showed up to get the truck, I had no options for terms or rates and received the worst financing rate that I’ve ever had of the dozen+ vehicles I’ve financed in my life, even with a 770 credit score and historical low rates.  Also during document signing I was offered many warranty and subscription options, these options could have easily been provided during the 6 week wait, I understand it’s a gimmick but it’s an old and tired one.  When dealers need to use last minute gimmicks to make $ it will always break trust and impact a customer’s decision to return.  Was “gimmick” also the reason for last minute financing? You be the judge.Regrets;The truck itself, what can you expect from a 2021 F250 with a 7.3L gas engine?  11 mpgs highway using eco mode, the advertised mpg was significantly higher (I want to say like 16) had I known the truth I likely would have spent more to have a diesel.  I also wish I would have ordered the FX4 as it is a smoother ride.

Great sales staff. John Berghoff.

We’d been looking online for a minivan for several months, and when my husband saw a used 2018 Honda Odyssey at O’Daniel, we decided to go see it (Oct. 31). We were able to test drive, see the paperwork, and look at the Carfax, and we decided to purchase. Our salesman also told us that there were a few recalls on our van that we would want to get taken care of.Because one of the recalls was on sliding doors opening while the vehicle was in motion, we took the van to our local Honda dealer on Nov. 10. And THAT is when we found out that the van had been in a significant front end collision. Our service manager went on to explain that within 30 seconds of popping the hood, his tech was able to tell that something was wrong. Bolts were the wrong colors, there were areas where metal was exposed and should have been painted, and upon further inspection, they found that the bumper and fender were after market parts not original to the vehicle. Although the van was under warranty, a repair that needed to be done on the turn signal wasn’t covered because of the accident, so we now had a $71 bill. When we went to retrieve the van that evening, our service rep showed us how easy it was for his department to spot because anyone with service knowledge would have caught these discrepancies.We felt VERY mislead, but we also knew we needed to give O’Daniel a chance to explain. We finally connected on Nov. 16, when we received a call from the lead sales manager. He started the phone call by asking us to send him a copy of the bill so he could cut us a check for the $71 repair. But that’s where the niceties ended. When we asked him why we weren’t told about the accident and repair work on this trade in vehicle they had accepted, he told us nothing had shown up on the Carfax report. We reiterated that we were frustrated not only at the fact that we would not have paid that price if we knew this vehicle had been damaged but also our concerns center around whether or not this vehicle is safe for us to drive our family in.From that point on, we were essentially talked in circles. We were told that the industry standard upon taking in a trade in is only to look for the certain things on their inspection list, and that it would NEVER be reported anywhere that there was accident damage or repairs. That seems like a MASSIVE loophole in the system – for a certified car dealership to not be reporting (or noticing) these type of discrepancies in a vehicle. We discussed the fact that there is now diminished value to our vehicle because of these repairs. The conversation lasted about 15 minutes, and after he said, “I just don’t in any way see how this is our fault,” we asked him to please escalate this to the owners. We finally heard back on November 24 when we were told the owner agreed that they werent at fault.So here is what we learned. It doesn’t matter if you’re buying your used vehicle from a certified preowned dealer or not, you need to have someone else independently inspect it before purchasing. We have ALWAYS purchased used vehicles from certified preowned dealers and have never had an issue until this one.If you’re considering shopping at O’Daniel, look elsewhere. Both salesmen we spoke to swear up and down that they had no idea our vehicle had been damaged and repaired, and that may be true. But someone at that dealership would have seen that work. And whether the service department chose not to make the salesmen aware or this got lost somewhere along the way, it’s surprising that a certified dealership wouldn’t have been able to spot this and act accordingly.The most frustrating part in all of this was that never once did the lead sales manager say anything along the lines of, “Hey, why don’t you bring it in so we can SHOW you how incredible and safe this van you purchased from us is.” At the very minimum, I would think they’d want to stand behind their word and their work.

Found a low mileage used vehicle here. Friendly salesman that wasnt pushy.

Great dealership, I was not wild about my salesman but he was new and the leader that stepped in really sealed the deal. Since buying my car I have been back a few times for service and to get some body work done after I was hit. Dan who runs the body shop also does a great job and truly cares about his customers.

Good service staff. Always helpfull. Problems with body shop. Work not good. Had to have redone. Took long time to get car back. 🤔

Phil was very patient and considerate to work with in choosing my new to me 2014 Ford Escape Titanium! He went over all the bells and whistles of this vehicle and made sure I was comfortable using them. He was never pushy. Hes a great salesman and person! Thank you, Phil! I love my car!

David responded to my inquiry with excellent information plus the sticker off the car. The day I came in he was friendly, open to questions and explained clearly, options for the car and for financing.After the purchase he moved everything from my old car to the new car, went over all the new gadgets in the car, repeated where needed in a pleasant helpful tone!All in all it was the best car buying experience of my 75 years!The dealership is very clean and welcoming.I will recommend ODaniels and will use them to service my car.

We were looking for a new store van because our old one was just not representing our company any more. Brent and Ron at Odaniel Ford in New Haven could not of made the process easier or more enjoyable! They had all the answers we needed to address all the business need of a new van. Would easily recommend these guys for any vehicle purchase whether you are looking for personal or professional purposes.

Mike was a pleasure to work with. Hes a great salesman, there was no pressure at all and we were laughing and having fun the whole time. We highly recommend this place!!

Being used to high pressure sales tactics and bait-and-switch gotchas at closing, we went into our most recent used car buying experience on the defensive. I located a vehicle I wanted from non-dealership sources, confirmed the vehicle history, compared prices, created had backup plans and had external financing ready to go before reaching out via email to schedule a test drive.As it turns out, the caution was almost entirely unwarranted. We showed up, and after they made a copy of my licence they handed me the keys and said See you soon. leaving me to drive the car and evaluate it on my own terms and at my own pace without the pressure of someone in the back seat giving me a sales pitch.Back in the office, Kenny had no problem leaving the room so we could discuss candidly what we liked and didnt, and when we decided to purchase, he made sure that the mechanical issues were dealt with at no cost to us. The paperwork was simple and quick, and every forms purpose was explained. At no point did they attempt to up-sell us or pressure us into a warranty or other services we didnt need.After the sale, Kenny followed through to make sure the maintenance got scheduled and was taken care of.Overall a very good experience and I would not hesitate to recommend them.

I went to this dealership for my first vehicle and Phoenix assisted me. I never felt lied to or pressured (as I have in other places), the car was in pristine condition and ran beautifully. The sale itself was dealt with quickly and professionally. Highly recommend it to anyone looking for a new car and Will personally be coming back when I need one as well.

I’ve purchased a few vehicles over the years and these guys are top notch. No nonsense sales hustle. Scott Oser is the guy you want to talk to if you need a new truck car or suv. Then when you make up your mind tell Ryan I sent you for the best price! ;)

Everything went very well. Mike was great to work with. He was able to provide good direction in what we wanted to best fit our needs. All my concerns were addressed in a timely manner. The dealership also threw in a few extras at cost to help with the transition to a newer vehicle.

I went in with the hope of finding a quality used car and thanks to phoenix I got that. I was a first time buyer so I didnt know anything, phoenix was polite and professional and didnt push anything. I can see why he won salesman of the year in 2019. Odaniel gotta get this guy a raise or a promotion hes so good at his job. Big thanks to Mike also and Ron. I will definitely recommend this place to anyone I know. Thanks again guys!!!!!!!

I had an awesome experience at O’Daniel Ford. The Sales Consultant, Mike Pocci, was wonderful to work with. He was very knowledgeable about the vehicle, honest, fun to talk to, and always made himself available when I had any questions after we met. I highly recommend O’Daniel Ford!

John and Mike did everything possible to get us a car in our comfort payment.

Great experience. Mike pick is great.

Out of all the dealerships in the area this place is the best. I recommend that anyone needing to buy take your business to them. Phoenix N, was the sales person that assisted me. At no point did I feel like I was being pressured to buy the car I went to look at, or to add any unnecessary things to bump the price up. They really go out of their way to make you feel comfortable.

We had a good experience.Came in with an idea of what we wanted. Mike was very knowledgeable, and great to work with. Never got that feeling that he was trying to push us into buying right now. He has also been fantastic with following up on a couple minor after purchase requests we had.Go to ODaniel Ford Mitsubishi, and ask for Mike P!I will the next time Im in the market.Thanks Mike!

Fast service

Ron was wonderful in showing me all the new bells and whistles of my new Ford Expedition. He was patient and did not rush through explaining the new car details.This was the third vehicle I have purchased from O’Daniel Ford with my husband and the fourth overall (bought one before i got married). I don’t look anywhere else when looking for vehicles. Nothing has ever been better service-wise or customer-care anywhere else.

I feel like Kenny worked hard to make us happy. Friendly, honest, and not too pushy. We would recommend Kenny to others. We went to several dealerships looking for the right vehicle with the right price, ODaniel was the best as far as price, friendliness, and professionalism.

Terrific customer service during the entire experience. While our salesperson was busy with another customer when we first arrived, another gentleman introduced us to the dealership and then began showing us cars that met what we were looking for. They are truly there to help the customer get exactly what they came in looking for. Make sure you ask for Phil if in the market for a great, late model used car, truck or SUV.

With a little one on the way I knew I needed to get into a safer and more dependable truck. I had spent over a month searching high and low for a truck that fit what I needed and wanted but the biggest challenge was finding a dealership that would work with me on taking my old rebuilt title truck in on trade. I contacted the ODaniel team via email late on a Thursday night. Friday morning a received a call and text from Ryan Gustin and filled him in on what I had been dealing with. We talked for a bit and he soon had the deal hammered out with his sales manager. They gave me everything I needed out of my old truck and couldnt be happier with my 2012 F-350 I bought from them. These guys worked their butts off to help me get into a newer, better truck. I highly recommend giving these guys a call .

These guys at Odaniel made my buying experience so painless! Id spent the last month or so searching the market and came back to Kenny when I was ready to purchase my vehicle. The process went so smoothly with all the guys working together. What a great team effort!

Found the car we had been looking for for months at ODaniel Ford, they were able to work with us to make this purchase possible. Kenny Miller was very good about keeping in touch with us through the entire process and set us up with Mike Everson to take care of our financing. Cant thank them both enough for their patience and expertise! Best experience weve had in a long time.

My wife is particular when it comes to cars. Phil found out what she wanted then didnt hassle her until he found the SUV that fit her criteria. When he found one, we came in for a test drive. Low pressure sales situation. Phil and Ryan were both easy to get along with. We would definitely consider buying from then again

We showed up within 10 minutes of closing and was happily accepted. They took all of our info and typed up the paperwork while we were test driving the vehicle. The process was super quick and everyone was really helpful. We feel bad about keeping them tied up for an hour and a half after work but are super grateful for how kind they were to us.

John & Brent went to great lengths to help us out of a (previously unknown) sticky situation.My husband & I have both purchased many, many vehicles over the years & have NEVER had the kind of hospitality we received at Odaniel Ford in New Haven, IN. We never felt pressured or hassled at all and John worked with us until we found the right fit.We are extremely please with our vehicle but are even more pleased with the customer service. For the first time in my life, I would HIGHLY recommend this dealer and will definitely purchase there again.

Since the first moment we walked in we were greeted by friendly staff. Once I reached the service department to drop off my truck for a scheduled repair, I was immediately helped. EVERYONE in the service department went above and beyond to make me and my son feel comfortable. I had to wait a bit for a shuttle ride back home, but they brought out toys and things for my bored toddler to do. I would recommend them to anyone! Beyond 5 star treatment! Thank you!!!

Excellent experience! Ive been in the car business for over 20 years, my girlfriend found a 2011 Ford Edge on their site and asked me to investigate it. I dealt with Ryan the Used Car Manager and he was extremely honest and a pleasure to deal with. We put the whole deal together through text and email and after driving some 200 miles from Michigan the car was everything he had said it was. After a brief consideration on the color we were down the road in less than 25 minutes. I really appreciated the professional courtesy he extended me, it was a pleasure dealing with him and the rest of the staff. She got a great deal and is 110% satisfied with the whole experience. I highly recommend these guys!! Thanks again for all of your help.

This is the second vehicle weve bought from Phil at ODaniel Ford. Great experience. Never pushy. Always trying to please the customer. This time they didnt have exactly what we wanted so they took the time to find something that met all of our requirements and stayed within our budget. Ended up being a nicer vehicle than we were original looking for. Finance and service departments have always treated us well also. Would definitely recommend Phil and ODaniel to anyone looking for an easy and honest car buying experience.

I purchased a 2012 Toyota Camry from this dealership on December 31, 2013 and it was a seamless process. I loved that Camry and had no problems with it for the time that I owned it. I just recently decided to trade in the Camry for a 2015 Ford Explorer and had an even better experience. Its nice to go to a dealership and not feel like youre dealing with the typical dirty car salesman. At ODaniel Ford, the same salesman that sold me the Camry- Mike Pocci- sold me the Ford Explorer and he was super friendly. I got a great deal on the Explorer and had a stress-free experience. I will definitely continue going to ODaniel Ford in the future for vehicles!

Sales people and service staff are the best . If you are looking for a car or truck make this the first place to shop you will be presently surprised

A huge thanks to Ron Coen for the great customer service (Brent too). He kindly and patiently answered all of my questions and Im very grateful for the time he spent showing me the ins and outs of my new Ford Fusion SE. I love my car!

The worst car buying experience I have ever had in 40 years. Pushy salesman. Follow up guy laughed and said you bought it. What can be done now? Spent a fortune fixing up a car that was not inspected or ready for the lot. Buy back for auction price? Less than half of what you sold it for in the first place? What was the big rush buying that car that day. No one was going to come in and beg to buy that car. Wasnt even washed and had 4 different brand and size tires on it. Should call this dealership Carnival. Carnies running their crooked games.Maybe a pre sale check would have showed a bad battery? 2 weeks and its dead. One of the weeks car was sitting in shops getting fixed. Now the car sits on the street waiting for a battery. Dealer wants $325.00. With all the money spent on this car I could have bought brand new with some creature features. Bought the bottom model. Wipers and headlights are options.I did ask if the paint touch up guy could finish covering the scratches and nicks. Was the car washed before he touched up the paint? 50,000 miles and it still has rock chips and scratches that he missed. No Reply from dealer.

Eager to please, found my car in Michigan and got it to me withing 2 days. I felt a little pressure during the deal making time, but that is difficult for me. I am confident I can return to them at any time and have new aspects of my car explained. Friendly, courteous - love the small town atmosphere.

My husband was looking for a truck and found one online at ODaniels. He spoke to Phil over the phone and made the hour drive to see the truck. Phil greeted us with a handshake, was very personable and excused himself at let us talk. He answered all questions and made us feel very comfortable. Phil was very kind and not trying to make a sale in our conversation. He also followed up with us the next day. We had our two young children with us and went above and beyond to make them happy with a coloring book and crayons. We would work with Phil again.

Ryan Keebler, Sales Manager is an extremely knowledgeable professional. My family buys all of our used cars from Ryan and we have found him to be helpful, hard working, motivated, very fair and very low pressure. It is always a wonderful experience to be treated kindly and fairly when purchasing a uses vehicle. Ryan and his team will do you a tremendous job in helping you find just the right used car for you and your family. I wish I could rate Ryan and ODaniel Ford Six Stars but no such rating exists!

They made the repair fast and easy.. very friendly and all were very nice to talk with....

Went into the dealership this morning to have my 2009 F150 get THE WORKS PACKAGE done. During inspection they noticed issues with the my truck. GLEN CAMPBELL came to me described the issues, and identified my warranty would cover, all but the works package. Now that is service!I cant say enough about GLEN CAMPBELL, and MIKE LOTHAMER. They are the BEST. Its true when you hear about the great dealerships, ITS THE SERVICE DEPARTMENT, that keeps happy customer coming back! They have the best service and have me for life! This service department will treat you right! GREAT GUYS! If you need service these are the guys to come and see!

Only place to buy in ft wayne

Had a great experience w/ODaniel Ford - particularly David Snyder and Mike Everson; both were great.I wouldnt hesitate to refer someone or even return for another purchase at some point. Very satisfied customer.

Quick, friendly, and always willing to work with you to provide the best service.

Glenn and Josh took care of me. They had my car for a week but they handled everything from the warranty coverage to the rental. They made sure they kept me up to date on everything!

My wife and I bought our 2013 Ford Focus and the salesman was very helpful. It took a few days to get approved, but he let us take the car home for the weekend without any fuss. I come here to have service done as well and the staff is top notch.

Tony Fortner is honest, knowledgeable & very accommodating. He took additional pics and performed a thorough phone walk through since we were shopping from Green Bay. The best part was the airport pick-up with the new truck well after work hours. So grateful Tony, thank you!

The service department is excellent. They go above and beyond, handling surprises and complications while keeping prices reasonable. Theyre upfront and honest and I will absolutely be back. Thanks, Josh!

Had to have my Mitsubishi serviced for a recall, they got my car in and out!

Love all the service writers and mechanics. I bought the car there and its never been anywhere else! Fair prices and knowledgeable staff.

Phil was great to work with, he found us the right car at the right price. Excellent customer service!

I had my vehicle in for a diagnosis. I had my vehicle into another service center for the same issue. The other service center was Bob Thomas Ford. I was charged 49.95 for the diagnosis at Bob Thomas and I was charged 89.95 for the diagnosis at ODaniel. I was given a much more thorough diagnosis from Bob Thomas. I am impartial to where my vehicle is serviced as long as it is a Ford dealer. At the same time quality and value must be present. At ODaniel it is not.

Phil S. is a great sales person to work with. He made the process very easy, and gave us a great deal on our car! We would highly recommend ODaniel Ford!

I found the used vehicle I wanted on-line in ODaniels stock. From 3 states away, I communicated with Kenny Miller and quickly and easily finalized the deal. The paperwork was overnighted to me and back then I flew out to get the car. COULDNT have been more simple. No issues at pick up, Kenny even came to the airport to get me and gave me a quick tour of Fort Wayne. The car was beautifully clean and there were no issues. I LOVE THE VEHICLE. The staff, especially Kenny, was friendly and attentive. I would HIGHLY recommend Kenny and the team at ODaniel Ford.

Very friendly staff. No pressure salesman. They made it simple & painless in buying a car. I went in & bought exactly what I wanted & at a great price. I would definitely recommend. Would like to thank Mike Pocci & Mike Everson for a great experience

Went looking for a nice used car and loved the Ford Fusion. Phil swaidner was SO helpful and personal with me and my family. Absolutely made the car buying process was easy and simple. My family will now be buying from this dealership with Phil! We also loved how Phil wasnt pushy and really accommodated us!

First of all, this was the best experience I have EVER had walking into a dealership. I found the vehicle I was interested in online and posted interest, received a call about it, and Phoenix had it ready and waiting for me to test drive.My situation was a little complicated due to being in a rental because my current trade-in was in the shop. This was no problem to them! I loved the truck, they did all of the paperwork and worked with the shop that had my car, and did the trade-in perfectly. I was able to drive off with the truck only a couple days later, hassle free, and very happy with financing and insurance add-ons thanks to Mike.Also, the price of the truck was well below any competition within hundreds of miles and it had everything I wanted and more. Overall, I WILL be going back to ODaniel Ford for purchases in the future and hopefully dealing with Phoenix again. Could not be happier with everything him and the dealership did to make it as smooth as possible.

Great dealership with no pressure to buy. Found exactly what we were looking for. Phil Swaidner went above and beyond to help us! If your looking to purchase Phil is the guy to go see. O’Daniel Ford did an amazing job finding my brand new Ford Taurus, it is everything I was looking for.

Phoenix was the absolute best sales person we had the privilege of working with. However when we needed to service our vehicle it was worst customer care I’ve ever experienced.

Had a few problems when I came here, but none of them were the fault of the service/parts departments. Apparently I just have a car with parts that need to be special ordered. This was the only place anywhere near Fort Wayne that could get what I needed. I called everywhere. They worked with me to make sure I was satisfied, and they were honest and fair with their pricing.Edit for 2nd time here.These people are never anything but fair, honest and helpful. Their customer service in parts and service dept alone makes me want to trade in my vehicle and buy one from them. You can trust these guys! No pressure, up front information, will work to get you a good deal.

Great service

The staff there is very friendly and helping! I’m glad I chose O’Daniel ford in New Haven Indiana for the purchase of my car! I would highly recommend checking them out if your I. The market for a new car!

Thanks so much to Mike Pocci for getting me into my brand new Ford Escape! He always goes above and beyond to find me the perfect vehicle. I havent seen him in 5yrs..but he hasnt missed sending me a happy birthday message yet! I think thats pretty cool! I will be back !

Helped me out when I was in a serious need of mechanical help. Highly recommend this service center.Thank you again from D&W Power Washing

Was a great car buying experience! I was able to find the car I was looking for, and happily purchase it without issue. Pheonix Nichols was the salesman I worked with and I’d recommend him to anyone!

I was in the market for a used Ford Escape. I knew generally what I wanted as I had been looking at inventory of various dealers online.I went to the dealership Monday morning intending to look at a couple models, but I was not intending to buy. That afternoon, I drove away in my new car!Mike Pocci listened to what I was looking for and matched me up with a vehicle that fit the bill. He didn’t hit me with the hard sell, nor did he try and BS me. I liked dealing with him and would not hesitate to buy again.

I am very impressed with the wonderful service that i received today from my wonderful salesman mike.

Knowledgeable staff helped us find the car that met our needs. Made sure all of our questions got answered. Easy no pressure sales. Ryan Gustin and Ryan Keebler were amazing.

We always use ODaniel! This is our seventh vehicle that we have bought from them, and we will always buy our next ones from them as well. Their customer service does not even compare to any others. Their sales staff is not pushy, and is always considerate of our needs. They have always listened to what we are looking for, and have never tried to push a vehicle on us that we werent interested in or that we did not like. We have also gone and looked at vehicles in the past without being ready to buy, and we always felt just as valued as a customer as when we were buying. We also always love dealing with Mike Pocci! Hes always wonderful and so courteous to us! Hes always treated us with respect and has been so kind to us!

Received a call yesterday from this dealership asking if I was interested in their buy back program that they were running. I told him that I wasnt. That I liked my 2014 Roush Raptor Special Edition and wasnt planning on getting rid of it. He suggested that I swing by and they could at least appraise my vehicle. I agreed cause I was curious of what their appraisal would be compared to the one my insurance would be. He even offered to enter me into a drawing for a new TV. So I went and it was a huge waste of time. Never got a handshake or a My name is....... No introduction at all. First words out of the salesmans mouth were Is that your Raptor? And do you have the keys on you? He asked for the keys again and I told him that I would go with him on the test drive. This comment made him hesitate. Well he took a pic of my VIN and then I just waited around for the guy to come test drive it. He never came. But the No Name sales person came back with an offer less than 1/2 of what my insurance appraised it at. Yes I know that salesmen have a job to do and youll never get what you what from your vehicle, but then theres this. I just felt plain insulted. From between the pure lack of any civility from the sales staff to them never even test driving the truck and then to give me an insulting appraisal. Steer clear of this place. The lowest rating I can give them is 1 star but I wish I could give them lower cause I would. Very unprofessional place.

Mike Pocci was very helpful in the car selection for my college age daughter. He was very honest and upfront and understood how important it was to make sure that was had an affordable, yet reliable car. Were very happy with our purchase and now I dont have to worry whether she will make it to her destination safely. Thanks Mike

Buying a used suv for my wife was a very nice experience with our salesman Mike P. very relaxed and very informative I was approved by my bank before going to look for the vehicle and they were able to even get me a better interest rate through the same bank that I was already approved for.

My wife had a tire blow near their shop. They got her fixed up with a tire to get home on for no charge. She forgot to bring the damaged tire home with her so I could replace it under road hazard. They had someone traveling the hour south toward me and went above and beyond to have it sent down my way so I didnt have to drive 2 hours to get it. If they go this far above and beyond for a guy who didnt spend any money with them I cant imagine what the white glove treatment buying a car from them would be like. Thank you to everyone at ODaniel from the top down.

Great people to deal with, love my truck they sold me.

Always friendly and their service department is very good and knowledgeable and always willing to help were they can

Kenny Miller was an awesome sales rep that helped us with or new used Escape.. We would suggest everyone talk with Ken before making your decision on a Used Vehicle somewhere else.Mike Everson was also awesome as he got us a good warranty and worked with us to get the financial plans we wanted.

In for an oil service the tech found a broken sway bar link. I dont like broken parts but I do appreciate an inspection that discovers real problems. Its fixed and Im on the road again.