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Carmart
1606 N Dupont Hwy, New Castle, DE 19720, United States
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Carmart
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Sa
Review №1

I bought a 2011 bmw 335i, and it was the best purchase ever! I love this car so much! During the buying process, it was so simple and so easy. I did the very little things needed from me, and they did the rest! Great prices! Great cars! Great Service! I would highly recommend to friends and family anytime.

So
Review №2

Fantastic experience, they have been truly amazing throughout the process. Honest and no pressure with very reasonable prices. Highly recommended !!Great service...Great people. Tons of knowledgeable people to keep your car running smoother.

Pa
Review №3

Purchased my 2014 Mercedes E550 here 2 months ago. It was in need of routine maintenance, but prices accordingly. After performing needed maintenance the car has been great! So I can’t complain! Fair no hassle pricing, and honest sales persons! I’ll give my buying experience a 5 star. Because 2 months later, I’m a happy customer, driving around in my gorgeous e550!!

Mi
Review №4

I bought a car from Carmart the whole experience was amazing And smooth, the customer service is Great they took their time explaining everything …. I would highly recommend them 💯💯

Za
Review №5

I bought my Ford Fusion here in 2019… Still running great! Pleasant service and nice car selection - If you’re looking to buy a car you should definitely browse here!

M
Review №6

Nour and his team are very good and professional people, I got my car through him 5 years ago and still perfectly running.I highly recommend this guys.Thank you

Di
Review №7

I’ve just bought my second BMW from this dealership today. This one is bigger, newer and faster. I hope it is going to be as reliable and fun to drive as my previous one, which I’ve bought also from here two years ago. I really loved that car. I’ve put 53k miles on it without any issues. Unfortunately it was involved in an accident and the insurance company decided to total it. The new one is in a great shape, low miles, clean in and out. The buying process was smooth and fast. Stuff was friendly and helpful. Definitely will buy my next car from here again! Five stars! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Vi
Review №8

I buy my car from Newcastle location, the prices are really affordable. Excelente customer service does ladies explain me everything and respond all my questions. I highly recommend this place if you looking for a car and great quality.

Ra
Review №9

I was not sure what to expect when I decided to try Carmart, but the entire experience was great. You look at what you want, apply for financing and they will send you information on what you are approved for. The selection of cars is wonderful. Something for everyone. The only complaint I would have is the fact that I wasnt able to pick up the car on the same day. But hey, I get it. They had to further detail the car as it was added to their lot just the day before. I like the facts that I was offered the option to purchase extra warranty and that I was shown all carfax and maintenance history... all with no pressure from a salesman. Thank you Carmart!!

Me
Review №10

They sell lemons. Haven’t even had my car for a year & had to replace the engine and accelerator pedal. The next day after I bought my car the battery went dead. Also MOST of the sensors have shortage. You call them to tell them & they don’t care. I personally do not recommend this dealer

Am
Review №11

Bought a 2011 Honda Accord at a very competitive price, the guys were great. Tite paperwork was handled in a timely manner. Very professional, Im very happy with them will definitely recommend them to friends and family.

Da
Review №12

Bought a car in June and they registered one tag and gave me a completely different tag. Didn’t realize until I was stopped and the office confiscated the tag and I had to spend an hour at motor vehicle getting it resolved. I called and told them and they said they’d look into it because they had no record of me in their system. Didn’t hear back so I called and THEY BLOCKED MY NUMBER for absolutely no reason. This very well could have been an honest albeit unprofessional mistake but was handled in the most shady way possible. Don’t trust them.Since I cannot respond directly I’ll do it here. Someone should have called last night. I NEVER said I was coming to the office-I’m not driving all over delaware with no tags. Motor Vehicle verified that it was partially their error but some of the blame did lie with Carmart. The big difference is they helped. Also when I purchased the vehicle I said I wanted to use a tag I already had and you ignored that. Thankfully I had it and was able to get it switched last night after spending over an hour at DMV.

Ri
Review №13

Got my baby from them an i love it .... thank you carmart

Jo
Review №14

Bought a 2015 Dodge Charger about 2 weeks ago from Carmart in New Castle, DE. Due to COVID, I was a little bit hesitant to go to the dealership so I decided to give them a call. Nour was the salesperson who assisted me through the whole buying experience. He suggested to go online and fill up a credit application and he followed up with me the next day. We discussed my payment options and worked out a deal. I made an appointment in the morning to avoid the crowd, the car was detailed and ready for me. After test driving the car and checking the Carfax, I made my decision and signed the paperwork. I didnt had that kind of pressure that you normally feel when you go to a dealer and I will definitely be back in the near future and get a car for my better half.

So
Review №15

I’m happy to join CarMart family, I love my Honda Civic. Would recommend to get your car from there, they are trustworthy.

Fa
Review №16

Iam a high school senior and I did got my first car from Carmart about 6 months ago. Iam totally satisfied with my purchase and with the easy process while buying the car. I will definitely recommend this dealership to family and friends. Thank you Sanaa for the great customer service.

Ri
Review №17

We bought a 2010 Mini Cooper convertible last month. We love the car, its mechanically sound, every feature, all bells and whistles work because they had it inspected before it hit their lot. The process to purchase, including Carmart registering the car, was easy. A lot of work done on their end. Their friendly no-pressure approach to business is much appreciated. They are honest in their insights to used cars, and provide sound advice. We will definitely look to them first for a next car.

Ah
Review №18

Best place to get a reliable used car with a good price . Bought my subaru from them a month ago and i m absolutely loving it . Also the staff was friendly and helpful with everything i asked for .

Ra
Review №19

We were looking for a car for my sister out of college We stopped by carmart in DE the lady was helping us was very honest after We made the deal she did also help us with the financing we didnt have to go to the bankThanks to Carmart

Ra
Review №20

Thank you Carmart for the pleasant experience. I highly recommend Carmart.

Ra
Review №21

Great variety of cars, nice people, immediate service!!! I highly recommend it!!!

Ch
Review №22

I was sold a lemon!!!!!!!!!!’ Bought my car in May. Only to find out four months later that the motor is trash and car is done! Now I’m stuck paying 20,000 for a car that is now trash. Motor costs over 4,000 to replace. Coming to this place was the biggest mistake of my life.

Te
Review №23

Gentleman was honest and went above and beyond to place me in a vehicle. I bought a BMW which is a very nice vehicle and I am very happy with it. The only complaint I have is the customer service I received from the receptionist. When I followed up with her about paperwork she hung up on me. I thought that was rude and unprofessional. Other than that my experience with Nour was excellent. I would definitely buy another vehicle as yet refer my friends to him.

Al
Review №24

I bought a 2005 Hyundai Santa Fe in June, 2019 and Ive had problems with it ever since. First when I bought it, it was infested with ants. Took a while to get rid of them. The a/c used to get hot when I would stop the car, as well as the thermostat reaching hot. To this day the thermostat always says its hot but it might be a sensor. Sometimes filling gas up, the pump would stop multiple times when the clip thing was on. Had to buy a brand new battery and alternator. Cassette player doesnt work. And other minor issues, do not recommend this place at all.

Sa
Review №25

I bought a 2009 Subaru a little over 3 months ago, very friendly people and very helpful. I had a minor issue with the car charger, I took it back and they fixed free of charge. They handled the title work and tags on a timely manner. Very pleased with the vehicle and the service, I didn’t hesitate to leave a positive review when asked.

ma
Review №26

My experience was great! very friendly and great customer service. The process is easy and simple and there’s no pressure when you’re looking around for a car unlike other dealerships! I definitely recommend to come and check their cars out!! :)

Ka
Review №27

I bought a car a little over 2 months ago from this place. Transmission Was bad as well as exhaust!! I ask I askto test drive several times while I was filling out paper work and wasn’t let go until that was done. As soon as I did the car was jumpy and you could hear the exhaust leak. I asked if the was transmission problems and about the exhaust the OWNER said that their mechanic had looked at it and it just needed to be tuned up. Fast forward 2 months I call and let them know about the jumping and was told the “ mechanic “ is not a mechanic !! Needless to say I called and let them know they sold me a car with a bad transmission. And was told to take them to court lmao and that the owner would give me a call. It’s been 2 weeks with no call just went and picked my lid ended up and he hid in the back on his phone this place is a disgrace and has horrible ways of dealing with customers!

So
Review №28

Unlike other reviewers here, I didn’t purchase from this dealer. Nevertheless I was extremely pleased with the help, professionalisms, and the honesty people in this place displayed. They clearly were not after my money, in contrary they helped me find the car somewhere else. Simply amazing guys.

Ad
Review №29

I definitely recommend this dealership to anyone looking for a good quality car at a reasonable price. This is the second car we purchased from this place within the last 2 years and so far only few minor issues we had and it’s understandable for used cars. The employees were very friendly and helpful. Good job Carmart

Al
Review №30

Got a great Chevy equinox from those guys they were very helpful. They had the car fax report ready unlike some other dealers. I highly recommend them. I will be back to get a car for my daughter.

Di
Review №31

Great selection of fine cars! I bought a BMW from this place a week ago. The car is in excellent condition. New tires, new brakes! They provided me with all available service records along with the carfax report. The salesman was very knowledgeable and help me with the financing of the vehicle. Wonderful customer service overall. Will definitely buy my next car from there also. FIVE STARS all the way...

Ch
Review №32

Horrible customer service. But hope he know I wanted that suv very bad and my son wanted that car badly as well, so I was just going to pay cash cause bank wanted high down payments. He said he would call me back the next day and its been 3 weeks still havent heard from him. But wouldnt even matter. Cause 2 days after we left there, we found another dealership with both the vehicles that we wanted and I payed cash for them both. Thank you for not calling me back. I got a great deal with my current dealership that I went to. Lower miles, newer models and lower price with free 2 year bumper to bumper warranties on both our vehicles. My son is loving his graduation gift. Thank you.

Bz
Review №33

Bought a car here for my son, nice clean used cars with carfax included. Prices are wholesale, staff willing to work with you and are very nice, if your looking for a nice used car give them a try, look at the cars online & go take the car for a test drive. Great experience no hassles.

As
Review №34

Bought a SUV 2 months ago from him. All around great experience. Clean inside and out. Drove the SUV to Florida and back plus to work everyday. No issues. Finally someone who is in the business to help his customers not screw them

*B
Review №35

Working with this company was so easy. I have horrible credit but was approved almost instantly. They were willing to work with me and my budget. I bought my boyfriend with me to pick up the car as he too is looking for a new one, and within moments he found a car that he cannot resist lol. Carmart and their employees are very professional and Im excited about my new Nisaan. S/O to Muhammad and Nour !!Ive been to both the New Castle and Smyrna location and although the lot may not be very big they do have some very good options.

Vi
Review №36

I Had Wonderful Experience Purchasing a Used VehicleI had been looking for a used Honda Pilot, which they had on the lot. Nour let my wife and I test drive the vehicle and then gave us an excellent deal for it. All in all, it worked out beautifully.

Da
Review №37

Im getting a car from this place and I met a salesman by the name of Norm whos a really cool and honest guy.They have some nice reliable vehicles at this place you might wanna stop by this place if you are lookn for a vehicle.

Ki
Review №38

Amazing business all around! Everything is very clean and seems to be kept up with nicely, the prices are low and management is very kind and helpful!!

Je
Review №39

This was a wonderful experience. I had some financial trouble in getting my tags for a few months and he worked with me until I was able to secure the money. Great selection of cars

Je
Review №40

One of the best car buying experiences ever!! Wonderful customer service that treats you like family. Definite recommend to those looking for honesty, integrity, and all around great deals!!

Mo
Review №41

I was looking for a specific car and color. They helped me find it for a good price. Very happy with the service. Highly recommended.

Pa
Review №42

Really great experience. Very respective, honest dealer. No pressure and fair prices.

Ba
Review №43

I visited many places and only felt comfortable purchading from here. Price was very reasonable, they took my trade, got me approved in minutes and even helped me shop for my insurance. No salesmen and no gimics. The whole process was quick and painless.

Ab
Review №44

It’s really cool place with a lot of variety of cars with affordable prices. The owner his very honest man very helpful and very reasonable with the price, I bought a Nissan Altima from him until now I’m so happy with my car didn’t have any problem with it run like a champ . I really recommend it to everyone out there want to get a car

Je
Review №45

Great service! I love my car, they’re are very efficient and convenient.

Qa
Review №46

Glad I came here the owner is very helpful and made me feel very comfortable unlike other places I previously visited. HIGHLY RECOMMEND this establishment 👍👍

Ni
Review №47

I really enjoyed my time at Car Mart . Mr. Nour was very knowledgeable and understood my dire situation and gave me the best deals and options to choose from . The workers there are really nice . I highly recommended!

nu
Review №48

Exceptional customer service,The team was very helpful and honest answering my questions,I bought the 2013 BMW 535i drive, very happy with the vehicle, I would definitely go back and buy my next car from them,

Si
Review №49

Good service, great prices. I had a great deal buying my car from here . I highly recommend them .

Lo
Review №50

We found the vehicle we were looking for, the price was reasonable and the employees were very helpful, not pushy at all and that’s rate these days. Thank you

ge
Review №51

If you looking for an affordable car with nice mileage clean and not to mention the excellent customer service than this is the place to visit.

Ra
Review №52

I bought a car in April. I test drove it around 13, and thru Gracelawn cemetery bc I thought it would easier to diagnose any problems without having people drive around me. Seemed like a great car other then it needing 4 tires since they were all dry rotted and the valves were corroded. I told them to take 600 off and we had a deal. In which he said yes if I let him put the tires on. Said no bc if you didnt have decent tires on to begin with, why now? Plus I wasnt asking for 600 off to then pay them to put used tires on when I could get brand new ones for less then he wanted. Anyhow, drove my car home which is only 15 mins away and was happy. The next day I went to go to Walmart in Middletown and take my toddler to her activity class and after driving for 20 to 25 mins the car starts not shifting correctly. The owner had specifically told me that he personally test drove the car to Middletown and back when I was signing the paperwork. I was able to allow the car to cool down as I went shopping and it was acting fine as long as I was going 50mph or more. I continued to drive it to and from work bc its only 7 miles 1 way. The minite I drove more then 20 minites or more it would start shifting weird between 30 and 50 mph. I was able tp wait it out 3 months bc I only drove a short distance 3 days a week. My check engine light came on 1 morning while driving to Hockessin for my 2 yr olds check up. Come to find out I need a new transmission and my car doesnt shift properly in 2nd, 3rd, or 4th gear which explains why it only did it when i drove less then about 55mph. I would definitely make sure whatever vehicle you are thinking of buying that you take it to a shop and pay the 200 or less to have it diagnosed properly. Im a single parent who wanted to buy a safe and reliable car for my daughter to be in and they absolutely knew something was wrong. Theres no way they didnt. DO NOT TRUST THESE PEOPLE.

Ri
Review №53

Great experience, great people, great cars, great prices. Recommend to anyone looking for something descent.

Ja
Review №54

I bought a 2008 nissan versa from these guys 3 plus years ago. The car still runs. Ive put over 80,000 miles on it. They have great customer service and in my experience very honest people.

Za
Review №55

Great customer service. Nour was very helpful and pleasent. Would recommend!

Mo
Review №56

Very friendly and helpful. We bought a used van from this place after our car was totaled in an accident and they helped us every step of the way.

Sa
Review №57

I was referred to this dealership by a friend . I was looking for a Jeep grand cheroque, they didn’t have it on the lot but the owner Nour was very helpuful and just asked what options and color I was looking for and he got it for me . It was great experience, I will definitely use for future purchases and recommend to my family and friends .Keep it up . Peace .

Do
Review №58

Sells bad cars, i bought a 2008 dodge avenger from him, as soon as i left the lot the engine light came on. the owner said he would fix it, did patch up jobs, turns out that he knew all along that the car had major issues and didnt want to invest the money into the car. I took it to a mechanic and the car needs a transmission. He isnt an honest man and i would never recommend anyone to buy a car from him, and dont use his mechanic. BAD BAD BAD

To
Review №59

!!!!!DO NOT BUY A CAR FROM HERE!!!!!These people will be friendly with you when they take your money, but want nothing to do with you once they get it.Bought a Grand Cherokee from this place and after signing the paperwork the car died on the lot before I could drive it away. The owner assured us it was nothing and even offered to give a refund by the end of the day. I should have taken the refund. The “new muffler” they put on it was done incorrectly so that needed to be repaired. Then my oil light came on three days later, after that repair was done I thought it would all work out. NOPE Then the transmission started to shift incorrectly and the engine light came on (bad PCM) So within owning the vehicle for seven days, i have only been able to drive it for 4 days and it has left almost $1000 more out of pocket. Don’t buy from this place unless you like being ripped off...It took them two weeks to send me the title for the vehicle. When I called to inquire the first time I was told the owner would call me back. Never received a call.Update on 3/29(purchased the car on 3/09) vehicle taken to Jeep dealership to diagnose continued vehicle shifting issue. The car has a bad ESM and bad transmission fluid. Cost of repair: 2,000 dollars.Update on 4/3 vehicle now has a bad starter and bad starter wiring harness. $580 repair bill. Had to be towed back to the dealership a second time.Update 5/6: vehicle is not safe to drive. I reached out to the owner to ask for a refund on this vehicle, was informed that in less than 60 days the price of the vehicle has dropped $2500. He started recommending places I could wholesale it to. Absolute nightmare scenario with these people.So in conclusion, an additional $4000+ spent on this vehicle in repairs that I purchased less than 60 days ago. I still don’t have a running car and now have to sell it and find something else.The Proguard warranty that he offers is useless. It does not cover absolutely anything. He will con you in to paying half on this warranty while he pays the other half. Do not let him give you a false sense of security with this warranty.In reply to the response below that was given:Regardless if the vehicle is 12 years old. If you are selling something on your lot it should not break down two days after being purchased. After taking a closer look at the work that you did to it to get it running I wouldnt trust your business with a lawnmower repair. Untrustworthy, terrible business, you should be ashamed of yourselves...

Fa
Review №60

Good variety of cars, friendly service, highly recommended.

Vi
Review №61

My car broke down in 7 months my cousins broke down in 5 smh

Zo
Review №62

Found what I was looking for. So far it’s been 3 months and the car hasn’t had any issues.

An
Review №63

It was a good experience 😊

ju
Review №64

Great place to buy a car

Ge
Review №65

Great service.

jo
Review №66

I bought my car here and I am very happy with the service. They have good prices. I recommend them.

Yi
Review №67

Honest, fair price and good customer service. I bought my car 7 months ago and I am very happy. When I decide to change it, Ill do it with them again.

Ga
Review №68

I bought my car there, they gave me a good price and the people were friendly and professional. I recommend them a lot.

Er
Review №69

If you want to get a good car here is the best place they deliver it to you in very good condition without any problem not like others that in a few months you already have problems with your car a good place a good decision

Lu
Review №70

It is a good place I highly recommend it

Jo
Review №71

Good deal I recommend it

Information
100 Photos
71 Comments
4.5 Rating
  • Address:1606 N Dupont Hwy, New Castle, DE 19720, United States
  • Site:http://carmartde.com/
  • Phone:+1 302-384-7964
Categories
  • Car dealer
Working hours
  • Monday:Closed
  • Tuesday:9:30AM–7PM
  • Wednesday:9:30AM–7PM
  • Thursday:9:30AM–7PM
  • Friday:9:30AM–7PM
  • Saturday:9:30AM–7PM
  • Sunday:9:30AM–5PM
Payments
  • Checks:Yes
  • Debit cards:Yes
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