Bluebonnet Ford
351 IH 35 S, New Braunfels, TX 78130, United States
Bluebonnet Ford
Review №1

Recently took delivery of a 2021 Bronco that I reserved with Bluebonnet Ford last July. Clayton Haley, my sales consultant, was a tremendous help for us through out the long process. Since it was a custom order, they chose to not add ADM that some many other dealers are doing (especially with the new Bronco). I cant speak highly enough of both Clayton and Bluebonnet Motors company. I will certainly recommend them to anyone and everyone that is in the market for a vehicle.Thank you Clayton & Bluebonnet for making this transaction smooth!

Review №2

This place gave me a fair price up front. Will Hancock gave me by far the best service of the four dealerships I visited. When I first started looking for my truck. I told the salesman I was looking to buy in about six months or so. The other dealers basically told me .. there is the parking lot go look. Will Hancock treated me like I was buying right now. Gave me “wow” help in finding what I wanted. So when I was ready to buy I went back to Will. I ordered my F250 in August and I picked it up yesterday. Driving it for a week. I have a 6.7 diesel 19.5 mpg on an F250. Thank you Will!

Review №3

Ernesto was outstanding throughout the entire process to get my 2021 4 door Bronco Badlands. From my first day reservation, converting it to an order, and helping me track the location as it was shipped he was always available even on his off days. They were 100% transparent about NO dealer markups and held true to their word. The amount for trade in was more than fair market value. A big thank you to Ernesto and Bluebonnet Motors for making this dream a reality.

Review №4

This was our first time using the service center & I was very impressed. Bill was an awesome help, very friendly & very timely with updates. My part had to be ordered & it came in weeks ahead of time. The repair itself took a couple of hours. They have a nice waiting room with free coffee, comfortable couches, some table with chairs, even a play area for the little kids! Definitely will go back.Go see Bill !

Review №5

Mike Cochran is awesome! help helped me find what I wanted, Made financing easy, and listened to me.I appreciate his help.Call Mike for your Next Vehicle needs

Review №6

Lane really welcomed us to the Bluebonnet family and listened to what we wanted. Within a week he was able to find us our new Explorer ST and we couldn’t be happier. He was professional from the start and the process was painless and one of the fastest we’ve experienced. Big thank you to Lane for everything!!

Review №7

Always great service, quick service didn’t have to wait so long. Only 1 thing I was upset about is the fact the mechanics who did the service left his grease rag in my truck on top of my facial mask 😷 that I have to wear at work, it’s a requirement, so I’m upset with that part.That’s nasty greasy rag in my truck left directly on top of my face mask.

Review №8

Both sales and finance were straight forward and honest. No high pressure. No gimmicks. It was always my deal to walk away from. But in the end, I’m glad I didn’t. Would definitely buy from Bluebonnet again.

Review №9

From start to finish was very pleasant and professional. The salesman we had talked with over the phone greeted us at the door. We test drove two vehicles, decided on the second one. Went in and met the financial person. We were in and out in no time, driving home in our new vehicle. I would highly recommend Bluebonnet Motors to anyone that asks where to buy a vehicle. Great job Emilio and Ty and the Make ready crew.

Review №10

Arrived and was directed to appropriate service representative. Repair was for a recall item on my truck. Nick was able to quickly look up the item and coordinate the repair. He explained expectation on timing and delivered the vehicle as planned. Extremely satisfied with my experience with Bluebonnet Ford service department.

Review №11

Incompetent service department. Kept my Lincoln for eight days and failed to repair the two key items it went in for, but they did manage to find time to change the oil for $108. No follow up calls at all, had to demand my car back.Complained to service manager who showed little interest other than ask for another opportunity.I’m tired of these companies using Covid excuse to not do their darn jobs. Simple rattle in new car can’t be found in eight days. Said body shop was a month wait. Ridiculous, and they claim to be a dealership for Lincoln. Take your car to North Park at Dominion, now there’s a real dealership.

Review №12

If you ever need great service please ask for Chris Whitehead. Chris has always given me and my entire family exceptional service. We have bought half a dozen different Fords from this dealership along with Chris and have always been treated with great hospitality, competitive pricing, and family-like service. If Chris can’t get it done then it just not a possibility. Thanks again Chris.

Review №13

Lee was truly a consummate professional. He was creative in finding the right win-win solution. I appreciated his patience and focus on service to the client.

Review №14

Had a great experience at Bluebonnet. Soon as I stepped out my F350 I was greeted with happy friendly people that made me feel welcomed. With the help of my service advisor my truck had two repair issues plus a recall done. He kept in touch with me on the progress of repairs. I was surprised at how fast the had gotten parts and finishing the job quickly. I have a 100,000 mile warranty should I need any repair work this is my go to facility.

Review №15

I have been looking for a Super Duty for quite some time. Let’s be honest, buying a vehicle is typically a huge pain. This transaction was truly contrary to what we would expect as ordinary. Lee Ramirez was amazing, his honesty, and straight forward approach was refreshing. Ty Houser handled the finance end, and the experience was exceptional, with no pressure! Thank you to Bluebonnet, specifically Lee & Ty for a truly seamless transaction!

Review №16

Lowering my 5 stars to 3… service department needs help with communication. Been trying to get my F150 (in warranty) fixed for one major issue… been going back and forth … over 1 YEAR! This is my 4th F150 I’ve purchased from Blue Bonnet. Now, looking elsewhere. Sadly disappointed.

Review №17

Trying to make appointment on appointment line was next to impossible. They don’t answer so you leave a message and sure enough they call when you are away from your phone, left another message this time they never called back. Finally went by to make appointment. Otherwise it would have been 5 stars for the rest of the service.

Review №18

Amazing customer service! Every single person I spoke to was kind and professional while they found the proper very nice lady. They did their very best to help me out in a potentially bad situation, I could not have been in better hands.Thank you Bluebonnet! A future loyal customer.

Review №19

Outstanding service and work! Problem with the vehicle was corrected to like new and was completed within the name frame promised. Will have work done on my truck only at Bluebonnet Ford!!

Review №20

Bluebonnet Motors/Jeep are amazing at what they do. The salesmen know what they’re talking about, service/QuickLane have always helped me out, and the operators are truly the best. Not once have I had an issue with this dealership. Amazing people and great experience for first time car buyers. Recommend coming here again for anything!

Review №21

I stopped in as a new customer from out of town WITH NO APPOINTMENT desperately needing an oil change as I was long overdue and during the peak time of day and Chris C was able to get me in and out in no time.Thank you very much for the professionalism and quick service. I will be recommending you guys to my friends and family.

Review №22

Thank you to Aaron Fenton at Bluebonnet. Best car salesman ever!! We appreciated Aarons straightforward, no hassle attitude with a smile. He seemed like a genuinely nice guy who did not make us feel pressured at any point in the process. Thank you!! We are loving our new ride! Thank you, too, for getting us out the door quickly so we could get back home to the game.

Review №23

Lane Richards was my salesman and did an outstanding job. Truck was ordered back in June and he kept me informed thought the entire order process. Once truck was in he notified me immediately and had everything ready for a quick truck buying experience. Thank you again Lane I will be recommending you to everyone!

Review №24

I love this dealership! I was first greeted by my salesman Keith and he was so friendly and professional. With the challenge of not a lot of inventory as with all dealerships, he was able to find me what I was looking for in a vehicle.The entire experience was friendly and professional with NO haggling back and forth for extra s. They let me know each step and who would be speaking with me and again, no pressure to buy anything, just providing the information and let me make the choice. The finance gentleman was also very helpful in explaining everything before signing each page. There was no pressure in purchasing extras but did explain the advantages so I could make a decision without pressure. The entire facility was awesome and provides comfort and refreshments for time spent there. I cannot say enough wonderful things but will recommend to all. The service department also has plenty of comfort and refreshments while waiting for service.Keith was so knowledgeable about the vehicle and accessories and helped program it all for me. Thank you Keith and Bluebonnet for having the BEST PEOPLE and amenities.

Review №25

Bluebonnet Ford, what can I say? Youve done it again. Four trips, four vehicles purchased. This time, Sam Boone put me in an F150 that is the perfect vehicle for me. Didnt have to wait for service. Sam had vehicles lined up for me to test drive. Didnt have to haggle. Sam had already pulled vehicles within my price range. Didnt have to think about leaving to find a better dealer. I wont shop anywhere else for a vehicle, nor will I stop recommending Bluebonnet Ford and all of its staff for terrific service and family friendly atmosphere. Thanks again, Sam!

Review №26

I like friendly service and ability to drop my car off, be shuttled home and picked up. However, I would still prefer a loaner so that I’m not restricted for the day. It was a perk I got used to with my previous service provider in Schertz and my other car with BMW. They use cars to help upgrade the service experience and allow customers to try the newer models. I’ve upgraded my wife’s BMW twice because of her testing other models, but don’t get a chance to experience that same thing with Lincoln

Review №27

Would like to give a shout out to Mr. Richard Gonzales for his excellent customer service and for helping us out during a difficult situation. We will be keeping Bluebonnet Ford on our list of first picks for service.

Review №28

We (Penny and I) purchased our 2nd vehicle from Bluebonnet Ford today. What a pleasant experience as far as buying a car is concerned! Keith is a great salesman, and our friend. If you are looking to buy a new or used car head out to Bluebonnet Ford. Super friendly, not pushy, and hard working to sell you what YOU want....not them. By the way, no one paid me to say anything. Im just passing along what a great dealership Blubonnet Ford is. Give them a try before you buy your next new car or pickup truck.

Review №29

Our sales rep was Dustin Seifert. There aren’t enough good things I can say about him as he truly made this experience of car buying a breeze for my parents and I. He was kind, courteous and patient. We came on a busy day but he managed to give us his undivided attention. He was very informative on the features of our vehicle and before driving off he showed us how to use each feature in the truck. I would absolutely recommend this dealership and would purchase from them again! If there were 10 stars they would get it ☺️🙌🏻

Review №30

We’ve purchased multiple vehicles from Bluebonnet over the years but our experience with Dustin was probably the best! We will definitely keep coming back in the future! Don’t waste your time at other dealerships!

Review №31

Thank you Sam Boone for making this the best car buying experience ever! I always dreaded going to the dealership and having to spend hours looking for the perfect car for me. Sam was extremely knowledgeable and a true professional. I highly recommend having Sam as your salesman. I plan all buying all my family’s vehicles from him! Thank you again!

Review №32

I’m from out of town and had a total failure of my brake system while towing my travel trailer. Luckily nothing serious happened in terms of an accident or injury. I got my truck towed to Bluebonnet Ford on a late Friday evening and they promptly called me Monday morning to advise they had received the truck. From there on forward Richard our service advisor was professional and very attentive to our concerns and kept us up to date. Like I said I don’t live nearby but since I frequent this area quite often I think I’ll just do business here going forward.

Review №33

Bluebonnet service always takes wonderful Carr of my vehicles and I have confidence they will take care of oil changes to mechanical repairs. They also are very good getting my vehicle back to me in the same day. I have done business with Bluebonnet about 15+ years. One other thing to mention, they have such a comfortable waiting area with coffee and sodas.

Review №34

Had an 8:30 am appointment for an oil change and tire rotation on my 2021 Ford Ranger. First Oil Change. I showed up 15 minutes late due to traffic. They were not the least bit upset. Took me in as if I were on time. Work was performed in a timely manner and with a competitive price. Actually cheaper than what I was paying to get my Highlander’s (the SUV I traded in for this Ranger) oil changed at a non-dealer without the tire rotation.

Review №35

Great service! Everything was done well, and Spencer has a great service team.

Review №36

UPDATE!!!I was contacted by the dealership, my messages that I left with the receptionist never made it to the right people.. my salesman Michael Medina contacted me and was truly unaware I was trying to get in touch with him. He set up a time for me to drop my vehicle off for them to take a look at it!! He kept me updated on everything while my vehicle was in the shop!!! They were able to fix myVehicle and filled my tank up before I picked it up!! My purchasing process was outstanding which is why I found it weird I couldn’t get in touch with anyone! Overall I would rate my experience 7/10!!Honestly I thought this was a great experience at first,, I purchased my car 3 weeks ago, yes I understand I purchased a used vehicle but the problems I am experiencing are absolutely ridiculous.. I haven’t even made my first payment or received my tags and my AC IS COMPLETELY OUT IN THE MIDDLE OF TEXAS SUMMER… I’ve called multiple times and left messages,, and I can’t even get a call back.. customer service at this dealership is is awful.. my husband was going to purchase his new truck through them but not anymore..

Review №37

I felt I was shown respect and was given choices without being pushy. I enjoyed my salesman’s honesty and his desire to find the car for me. I wasn’t easy on him and he just took it all in stride. Everyone at the dealership was very nice and respectful.

Review №38

UPDATE…..took the truck back this morning to let them know the issues below…I want to thank Matt at the quick lane for resolving the issues without hesitation and listened to our concerns and didn’t even question us. He clarified that they are supposed to check the in cabin air filter and to the girl that works there he said she knows they do check that and he guessed she took it upon herself to tell us that is something they don’t do. Thank you again Matt and please know this isn’t your fault but unfortunately people’s good work ethics are no long existent in this world today.Went in on 8/11 for oil change and “multi-point” inspection at their Quick Lane. My husband got home from out of town today and looked over the truck as he has always done after any type of service is done on our vehicles. Several issues…first issue…this is the first Ford dealership I have ever gone to that does not check the incabin air filter unless you want them to change the filter. They don’t just “check” it. Was told that it is “labor intensive” so they don’t do that, but they charged me $17.00 for labor for just the oil change. second issue…pulled the engine air filter 😡 and it was obviously NOT checked. When I was questioning the incabin air filter I did ask if they at least checked the engine air filter and I was told yes and that if it needed to be changed they would have informed her and she would have told me and it would have been marked on the inspection sheet which it clearly wasn’t mark nor told that it needed to be changed when it OBVIOUSLY needed to be!!!! third issue….oil filter is leaking. Oil is all over the filter and has spewed all over the frame which is clearly fresh! Fourth issue….the mechanic didn’t even write down the correct mileage on my service ticket so he clearly didn’t check that as well!! The truck was not even back there 20 minutes so we aren’t even sure if the oil was actually changed especially the way the filter looks or the mechanic doesn’t care about the vehicles that come in there to not even wipe it off so that it is clean. That would show you care about someone else’s property even if it’s just an oil filter. We did check the level for the oil and it shows it’s full but doesn’t give me satisfaction that it was even done. So if anyone uses this service center or is thinking about going just check your vehicles to make sure the work was done.

Review №39

They got my F250 diesel in and out fast with great customer service.

Review №40

Everyone was friendly, the kid play place was awesome, the wait time seemed a little long considering I had an appointment though. Took 1.5 hrs for an oil change. Still had a good experience overall. Service department even helped me with a last minute request that took just a couple minutes for them to peek at for me. Appreciated their help.

Review №41

Dustin Siefert was one of the best sales guys I have ever worked with buying a vehicle. He listened to exactly what I wanted and need and did not try to push anything else on me. I gave him a the vehicle I wanted to look at and when I was on my way he had it ready to test drive. He helped my husband verify the specs of towing and got us as close to a trade in value as we were asking for our used vehicle. The finance guy was just as awesome and helped me find savings and a warranty that worked for me and my budget. The process was faster than most major dealerships and all the people there took care of us while we waited for the bank to send numbers and paperwork. Our SUV was clean, gassed up and ready for us to go as soon as the paperwork was done. We will definitely be calling Dustin and Bluebonnet for our next vehicle.

Review №42

We brought our Explorer in for a recall notice and not only did they check on that one but also saw there was a past one we did not address in the past and they took care of that issue as well. Additionally we had them complete an oil change as we were due. All was completed in a timely manner and they communicated when work was completed as well as sent a link so Icould review and pay my invoice before picking up the Explorer.

Review №43

I had a great experience with Bluebonnet Ford and every employee I came into contact with! Sam helped me every step of the way and went above and beyond to make sure we found the perfect vehicle. We absolutely will use Bluebonnet for our next vehicle purchase and highly recommend this company.

Review №44

Clayton was our sales person and he was very efficient in showing us multiple choices! His delivery on the vehicle was informative and he took the time and showed us every detail! I had a couple of questions the next day and he responded very fast with answers. He was awesome and we never felt pressured! Johan was in fiancé and he was awesome as well!!

Review №45

Dropped off my vehicle which was an easy process. Bluebonnet Ford got right on it and fixed our ac in a timely manner. No hassle or anything. They even offered to come and pick me up if I did not have a ride.

Review №46

Great service experience with my service advisor Richard. Everything that was supposed to happen did and was communicated with me. I bought my vehicle from another dealership but Bluebonnet has a great service department. Anybody can buy a vehicle anywhere but service is what sells me. Definitely will be back!

Review №47

Out of all the vehicles Ive bought and dealerships Ive dealt with over the years, this has been BY FAR the fastest, easiest and simplest new vehicle purchase Ive ever had. Lee Ramirez and Oscar in finance were respectful, fast and to the point. They worked hard to make us an unbeatable offer, and theyve made me a customer for life. I would recommend them to anyone in the market for a vehicle!!!Extremely nice waiting area as well, for the short time I needed to use it!

Review №48

It is amazing to me what a difference there is between dealership. I live less than a mile from another Ford Dealership, and have used them several times, and never received the customer service that I have at Bluebonnet Ford. Well worth my 15 mile travel to Bluebonnet. Its as if they went to two different customer service schools!

Review №49

AJ was one of the best salesman I have ever had. Found exactly what I was looking for, didn’t try to shove anything else down my throat. Very knowledgeable about his inventory and about the features in the trucks. I highly recommend him if you are in the market!

Review №50

Seems recent reviews are on point.Went in to get the catalytic converters replaced on our company vehicle.I wanted a diagnostic to confirm this was the only issue.I offered a deposit for parts and my money was denied but I was assured by Matt that they would be ordered.Waited a week and finally received a call back after two attempts during the week.Verbal quote doubled because they didnt know they had to remove the transmission for the job.Also didnt order the part after I was assured that they would.I brought up that the part wasnt ordered and it would take another week minimum before Im able to get my vehicleThey said they didnt want to lose $4k by ordering the part for me if didnt want it and suggested I come pick up my vehicle.When voicing my concerns to Matt he did not want to acknowledge our conversation, but he did waive the diagnostic.Thanks Matt👍🏼This felt like them saying that they would not invest in a customer.Maybe they just cannot lose any more money overall and need to be more clear with customers and accept the deposit if needed. Imagine 10 potential customers ran off and their diagnostics waived....Big moneyWords are nothing, these big dealerships are struggling to keep the values we require to develop relationships.My business requires me to have a vehicle up and running and my customers depend that I am able to be there.If I cannot trust my mechanics word they cant have my business.

Review №51

Wife had blowout on I35 early AM in her Aviator. Chris @ Bluebonnet found a tire, got it delivered and installed exactly as he stated he would. On time, great service, and reasonable price. We appreciate the effort.

Review №52

Collision center pulled together and got my truck in a made it look good again. John Alec a great team. Thank you all for everything.

Review №53

I would like to thank my salesman Sam Boone & John Starr and Daniel with finance for making my truck buying experience very pleasant! I purchased an F150 Platinum at Bluebonnet Ford and talk about superior service with a smile. If youre in the market for purchasing a vehicle, I strongly recommend stopping by Bluebonnet Ford. Thanks you once again! :-)

Review №54

I brought my vehicle in to Bluebonnet Ford and Gary Glenn took care of my SUV and had it in and out in less than 2 days. He took care of some maintenance that happened to be covered under warranty, a couple recalls and an oil change. I really appreciated all he did and the service guys who worked on it. They were all so kind, courteous and knowledgeable. I will definitely bring my vehicles in next time to them.

Review №55

The Quick Service Department was outstanding! I spoke with my service advisor, Chris. He was professional and attentive to my concerns. I am driving to Colorado and he assured me that all aspects of my vehicle would be inspected and addressed for safe travel. Bluebonnet delivered on their promise. I am very happy with the service.

Review №56

Went in for an oil change, quicklane counter was awesome, waiting area was really nice and the atmosphere was good. Only complaint is they didn’t reset my oil life percentage, left the lot tag in the window and didn’t put another service sticker in the windshield. Went to parts to get a cabin filter, waited for 10 min for them to finish their conversation ( not work related ) before even acknowledging I was even standing there, still waited a few more min before they decided they should probably see what I needed.

Review №57

Always have purchased my vehicles from Bluebonnet Ford for the last 24 years. Ray Leonard is always are go to salesperson unfortunatelyhe was out on leave so Salesman Aubrey Martin stepped in and took care of us. He was very knowledgeable of the details of the vehicle we were interested in. He was very informative and very pleasant to work with on this purchase. I would highly recommend Bluebonnet Ford, Ray Leonard and Aubrey Martin to anyone who is looking for a new or used vehicle. Great service people and very friendly.

Review №58

Very happy with servicing today. I made an appointment and waited for the work to be completed. The car service was finished in less time than I was told. Very happy about that.

Review №59

Chris Oneem and his staff are amazing. The process was painless. Within 2 hours I found the car I love, was financed, and driving away. Wonderful sales team. Honest and not pushy🙂. Thank you all.

Review №60

Lane Richards was a great honest salesman. He made the sales experience easy and positive. We will definitely return to Blue Bonnet Ford and hope to work with Lane again in the future.

Review №61

After looking all over San Antonio and Austin for a new truck online I noticed Bluebonnet has the biggest selection out of any dealership I looked at. So I went in to see if they had what I was looking for and Lee Angelo was a HUGE help, he helped find exactly what I was looking for and everyone there made the experience very easy and simple.Thanks again!

Review №62

This is a first class dealership. All the staff were very professional. My salesman Tyler Fergerson was very nice and knowledgeable of all my questions on the Expedition I purchased. Ty Houser the finance manager was very accomplished in finding the best deal for me. I will highly recommend this dealership to all my family and friends.

Review №63

Great doing business with Bluebonnet and Mike McGuire. Mike was my salesman and he made it a stressless, smooth, and meaningful transaction. I didn’t have to sit around, be pressured, or waste my time. I will definitely be back. No haggling at this dealership. Highly recommend!!! A+++++++++++

Review №64

I am very happy with my purchase and excited about my new car. It was exactly what I was looking for. They had everything complete and had me in my new car in less than 4 hours. Very efficient and customer friendly.

Review №65

Bought our 5th Jeep vehicle from Russ tonight and I am over the moon with my Jeep Grand Cherokee!! We believe wholeheartedly in the Jeep product and 100% in Russ getting us the best deal! We’ve been buying from him since 2010; he helped us put all 3 of daughters into great jeeps during their high school and college years from Wranglers to Cherokees to a Renegade and a solid reliable certified used vehicle as well. The tradition continued when our oldest daughter bought her Grand Cherokee from him a few years back and tonight he delivered hands down the best deal and Grand Cherokee of my dreams! Thank you Russ!! See you next time we need a new Jeep in the family!! Bluebonnet you have a gem in Russ!

Review №66

Lynn was my salesperson and she was amazing and super helpful! I’ve been wanting to get into a bronco sport and have been looking for a few months now this week I finally found dealerships that had them I drove all the way to mccombs Ford west for the salesman to ask me ridiculous questions about how much I pay for my current car insurance and what not to basically justify him not giving me a good deal on my trade in. I walked and was disappointed by the whole experience since this was the first time I was purchasing a vehicle without my parents help. My boyfriend had recently bought a truck from Lynn and highly recommended her so we reached out and explained the situation she let us know she had 2 sports on lot currently and we went right over! Much better experience she gave me the trade in value that made sense and I’m in love with my new car! Will be going back to Lynn in the future:)

Review №67

Wonderful experience buying my 2021 F150! Everyone I came in contact with at Bluebonnet Ford was friendly and helpful. My sales person, Chris Whitehead, was very knowledgeable about Ford products and answered all my questions. He made the buying process smooth and easy. I left the dealership feeling great about my purchase!

Review №68

Bluebonnet Ford Service Center has a beautiful and clean waiting area. My oil change Service rep was very professional and courteous. I always take my F250 there when I need service.

Review №69

Lee Ramirez helped me purchase a beautiful new Shelby GT500 and was an absolute joy to work with throughout the entire process. He was extremely attentive and helpful with any questions I had. Highly, recommend him for any purchase you plan on making at Bluebonnet Ford.

Review №70

Matthew was super professional and did a great job getting my 5k mile service and inspection done on my GT350. Would highly recommend Bluebonnet Ford service.

Review №71

Excellent to deal with! My wife and I were so happy with the above and beyond service of Gerald and his team. Great family atmosphere!

Review №72

I had the best experience with Aubrey!!!!!!!! I had been looking for a Honda Pilot and had a horrible experience with Gilman Honda. Aubrey was absolutely amazing!!!! Even the finance guy was amazing and worked with me on everything. If you need a vehicle Go to Bluebonnet Ford!!!!!

Review №73

I had a flat and needed the little tire removed and the original tire fixed and back on my car. The rep told me it would take 2.5 hrs. It only took 50 minutes! The little tire was put back where it belonged and they sent me on my way. Great service!

Review №74

I recently purchased a car from salesman Jerome Rickard and I couldnt have asked for a more helpful and kind man. I felt that he sincerly wanted to help me and not just himself. I was anxious with the thought of buying a vehicle, but his sincere and helpful spirit alleviated this anxiety. I would highly recommend Jerome Rickard if you or anyone you know is looking for a reliable car.

Review №75

Excellent service, great customer service, friendly employees and very helpful with information

Review №76

I would have to give the detail a 8 out of 10. When I got home I had to spray out the bed of the Truck and wipe off the wheels. There a few bug spots on the front. The last detail was a 10.

Review №77

I went in for service on my F-150. Never used Bluebonnet service before. Matt Reed was really helpful and kept things simple only showing me what I was actually due for and not trying to oversell me on other services. The rest of the Quicklane team was really helpful and got me out on time. Thanks!

Review №78

Dropped my SUV off and was greeted by a nice gentleman. He directed me to express where Mikayla helped me. My oil was changed and back home with in 2 hours. Very reliable and trustworthy dealership.

Review №79

Salesman Chris Whitehead was great made the experience painless, as I hate car shopping. He was very helpful in getting all the paperwork through fast and very knowledgeable about the vehicle we purchased and had answers for all our questions. I would highly recommend Bluebonnet Ford and their friendly staff

Review №80

Just purchased a new F 150. Dave Rutherford did a great job! Thank you Sir!!Bluebonnet gave me a great price for the vehicle I was shopping for.

Review №81

I came in to get the shroud under my car replaced. Mykayla was very helpful and got the part brought in and set me up with appointment to get it repaired. I came in for repair and she helped me get in and out within an hour. Great service.

Review №82

Eddie Rodriguez was our salesman on our purchase. We found him to be very professional with the sale of our Ford Escape. I dreaded going to a dealership to purchase a car. I dont like or trust car salesman. Eddie made my wife and I very comfortable and welcomed. Eddie went out of his way to make sure we were informed on the sale. I recommend this dealership. And ask for Eddie Rodriguez.

Review №83

Today Bluebonnet missed the boat and lost a customer by their service department. The service after the sale in just not there. They failed to communicate all the service charges now I have a bill 3 times of what I was expecting at the time of drop out. I get it people have to get paid but at what cost to the customers. I have bought three cars from them and now I am in the market for a car daughter but I will look elsewhere. It comes down to trust and doing the right things to people and they didnt do that.

Review №84

Bluebonnet ford service. What can i say about them without being to rude? Well they over price you for work, they didnt do. I know for a fact because I mark all parts needing attention. They cheat you on everything beware. I would rather use one of the crack heads walking around downtown San Antonio

Review №85

Collision center is quite frankly the worst customer service ever experienced. Waiting two weeks for a quote for simple door handle repair and they tell me each time I call they would call be back later the same day. Got the USAA approval already and sent pictures as requested last week and still today when called the receptionist she stated all were at lunch. What type of business are they running? Military brothers and sisters take it from a 30 year veteran do not waste your time or money at Blue Bonnett Ford!!!!!!

Review №86

I took my vehicle in to get the radio, USB port & back up camera fixed. Joe A. helped me out, he was very friendly and helpful. The part was ordered quickly and arrived within a couple of days, my vehicle was in and out within a couple of hours. Very satisfied!

Review №87

Overall, we really like Bluebonnet. We really liked our salesman, Clayton. He took his valuable time going over all the features and options of the vehicle. He also helped us compare another dealerships options online. He was very courteous, knowledgeable and did not pressure us. In the end, we did feel like we got a good deal.The only thing I’m not comfortable with is still having to deal with the (game) sales process. Once he made us an offer, we did not like it, then he had to go to the back, come up with another offer, and give us a new best offer after waiting (I felt an uncomfortable amount of time) in his office. I do not blame Clayton He’s just doing his job. Dealerships should offer the best offer to start with. This sales process is what’s driving people to use Carmax and places like that.

Review №88

Went there to get my AC for my 2018 ford fixed. I wasn’t going to leave a review but I’ve gotten like 5 text begging for a review.I took my ford and they said the swap for the ac part would be $1,700 which I thought was very expensive but its summer and I need AC so I went with it. They told me it would take 3-5 days and it ended up being 2 weeks!I also told them that I was running low on coolant so I asked them to top it off to what the guy behind the desk told me they checked and topped off automatically. Which made sense for such a premium price.So… two weeks later and $1,700 later i just checked the coolant level and they didn’t do a thing.I expect much better if I am going to pay such high price

Review №89

Bluebonnet Ford Continues to be one of the best customer service companies in the vehicle industry I have ever dealt with. Staff is courteous and helpful sales people are not pushy at all I would recommend Bluebonnet Ford to anyone, wether buying a vehicle or getting one repaired, doesn’t matter they will take care of you.

Review №90

I wouldn’t take my car anywhere l else. I moved an hour away to a city full of Ford dealerships and service shops and I still turn to Bluebonnet to take care of my vehicle. This staff is the most knowledgeable, most trustworthy/honest, and most competent. Richard Gonzalez, my service agent, and especially Ron Gonzales, the service director, are top tier guys. If you want your car to be seen by the best, take it to Bluebonnet.

Review №91

Thank you to Matt in Service. Had issues with my 2017 F-350, other dealerships telling me 2-3 weeks to even look at it. Matt had me in next business day. (I called Friday evening, had In Monday morning.) Fixed issues same day. Got My truck back by lunch. Highly recommended.

Review №92

Bluebonnet Ford Quick Lane. Service was fast and easy. New brake job and truck ready in about 2 hrs. Would recommend service again.

Review №93

Absolutely excellent experience! Mike Cochran was our salesperson who helped us get the best car for the best fit (for son) for the best price. Very, very happy with the whole experience

Review №94

Our salesperson, Mike Medina provided exceptional service during our recent truck purchase. He was courteous, professional and gave clear consistent communication. Most importantly, Mike was honest and listened to us. He didn’t tell us what we wanted to hear and also listened to how we wanted to buy our car. He provided up front pricing before we walked through the door and when we got to the dealer the vehicle was as promised and the purchase process was very simple.If you’re buying a vehicle in the future, I’d highly recommend going to see Mike Medina at Bluebonnet Ford. He treats car buyers the right way.

Review №95

We had the most incredible experience with Ernesto, and Oscar. They are knowledgeable, honest, and straightforward. They went above and beyond normal customer service! I highly recommend if you’re in the market for a vehicle you go and see them. I know we will be going there from now on. Thank you again, Oscar and Ernesto for the best car buying experience we’ve ever had!

Review №96

Our salesman Sam Boone was awesome. Started his sale on the companies chat link and finished the sale in person. Sale was quick and no BS. Was very satisfied with the customer service and only took about 2 hours to complete the sale and drive out with my new truck.

Review №97

Sustained damage on the freeway to the underside of the vehicle and tire puncture from item in the road. With only two hours before closing, the staff was able to take care of both issues, allowing safe return to Houston despite the fact that the main service department was closed for the day. The staff was friendly and attentive to our needs despite being obviously busy.Thanks again!

Review №98

I have never been so impressed with a dealership before in my life. We were on vacation in San Antonio Texas from our home state of Illinois, 15 hours away. When our engine had a complete failure we limped it up the road to Bluebonnet Ford. As it turns out, we had a defective valve spring that broke, which from what I have read never happens. But thats my luck. LOL After realizing that our engine was completely unsalvageable, Bluebonnet Ford was so incredibly generous to allow us to use a Ford Expedition to replace ours so we could finish our vacation trip. Jose was our first impression that we met at Bluebonnet. He was very sympathetic to our situation and did everything he could to accommodate us. While I cant remember my mechanics name, last name Garcia, he did an extraordinary job on putting our engine back together and running very smooth. I am extremely impressed!

Review №99

Oil changed on my diesel truck. Good price, fast service and better advice about how much air I should be putting in the tires. Thanks! Will keep coming back here.

Review №100

I recently moved back to this side of San Antonio (east side) and really missed the service dept At BlueBonnet Ford. Could have just been a bad day but I checked in at service (that’s what I’ve always done) and asked if I could get a 15K service. Joe Friendly quickly informed me he was repairs not quick fix. I didn’t mean to disparage you Joe, it’s just most Ford dealers have you check into service. But all is good, I eventually made my way over to those lousy quick fix guys and received great customer service. Jose and crew were great and for service maintenance, I’ll be back. For repairs I’ll just head over to Red McCombs because they are at least polite. Hey Joe Friendly, just a word of advice, if you have customers in your office, you might want to stop gossiping on the phone in front of them.

100 Photos
4.6 Rating
  • Address:351 IH 35 S, New Braunfels, TX 78130, United States
  • Site:
  • Phone:+1 833-505-0245
  • Ford dealer
  • Car dealer
  • Car finance and loan company
  • Car leasing service
  • Used car dealer
  • Used truck dealer
Working hours
  • Monday:8:30AM–8PM
  • Tuesday:Closed
  • Wednesday:8:30AM–8:30PM
  • Thursday:8:30AM–8:30PM
  • Friday:8:30AM–8:30PM
  • Saturday:8:30AM–8:30PM
  • Sunday:8:30AM–8:30PM
  • Debit cards:Yes
  • Credit cards:Yes
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