Was there the other day and let me tell you staff is very knowledgeable on a large scale, so professional and fair store is nice and clean and they are always making sure customers are safe with covid protocols. The best thing is there 4 month loan plan and there oh so nice interest rate They really are #1 around. Thanks Empireloan see you soon.

Great customer service. Staff well informed on their items. If your looking for a great deal on items at a great price, definitely need to check Empire Loan of New Bedford out!

Staff were great but unfortunately offers were half of the competitions. Went across the street and got more than double. Had to be honest sorry

Never had any issues with payments even when I had a problem they did a courtesy to extend past the payment date on one or two occasions originally took out the loan for temporary and ended up being for close to 2 years unfortunately for me but I am very happy that I received my property back after I paid my loan with no problems no damages on electronic device. Id recommend doing business with them anytime and if I ever needed to take advantage of alone again I would go to them first.

The man who took care of me was very respectful and seemed to know exactly what he was talking about I really liked this place and would def recommend it to other people.

I love the services great place I highly recommend Empireloan over any other thanks.

Really love there customer service great store best interest rate in town hands down. Empire loan is where its at.

Great place always helps me out when in need thanks empireloan.

Professional and friendly service with ease of transactions. Clean secure location. I recommend this business highly.

Good job the price was fair and the girl was hot

Really good people willing to work with you

Juan Aponte was awesome great prices very nice store looked very clean very friendly i appreciate everything I got I love it thank you I will be back

I have been dealing with Empire Loan for years and I have never had a problem. I even buy my gold there. Why go to a jewelry store and pay more money when you can get it for less and they have a layaway here and as you know most stores dont do Another thing is if you buy something there if you have to pawn it you can get half price if you have the receipt. Oh and the people that work there are great

Good vibes from the employees who work here which is rare in new Bedford 😌 also some great merchandise. Customer service is great met Cathy and Rico and they made sure I was taken care of in exactly what I was looking for. Deff coming back again for a guitar I was eyeing.

Juan is amazing!! Great customer service he’s the reason I drive from Fall River to this specific locating! He’s the reason I come back!!

Staff was friendly and realistic, painless and honest negotiation, a simple transaction you hope to accomplish at a pawn shop.

Its always a smooth transaction with the people at Empire . Honest and always fair with who ever comes in...check it out...

Went in to browse the jewelry....what a great selection!--bought a beautiful bracelet at a great price!--everyone was so friendly!--stop by & have a look, you wont be disappointed!

Very friendly staff always a pleasure to do business there!

Very Kind People I’ve been coming here forever years like since they first opened Marc at the Newbedford store Awesome Man.. 🤗

They are awesome very understanding, respectful, and willing to work with you to help get what you need great rates also

Thanks empireloan you guys are the best and the staff are very professional and poñite.

Mr. Juan Aponte greeted me with a smile and a jolly good morning. We had polite conversation about the piece I was looking for and though the piece no longer there he was able to satisfy my needs.

Great customer service. Easy in, easy out.

First time using them instead of the other place across the street, I will be using them from now on. Courtesy, friendly, and professional.

Great people. Good customer service!!

Nice guys, very fair

Was looking for a nice piece of Jewelry and a well respected employee by the Name Juan Aponte helped me out i will be back great place and emploees, thanks...

Done business with them for years and everything and the people are great as always

Great people. Good prices, Ive bought alot from them and they always work with you.

Good service will recommend to buy or pawn here

Incentivizing customers for fake reviews

I’ve been going to these guys for over 10 years buying and selling went in today was helped by Rico haven’t seen a new guy ever and you would never know that he hasn’t worked here forever always great customer service only place to go in the area!

Juan Aponte was super helpful, friendly and professional the entire process. I am very happy with how he treated me and my personal items with respect. I would highly recommend this store to anyone I am really glad I chose to go here of all places.

Love their customer service skills very polite

Juan took great care of me at a very hard time in my life. He didn’t judge me for bringing in items to get a loan on. It was all very professional and if I have to do this again, I’ll definitely come back.

I came in looking for a special gift for a love one and a very respectful employee named Juan helped me pick out the perfect gift he was patient and very knowledgeable, I will be back Thanks Empire Loan.

My experience was awesome. They listened to my situation and took care of everything. I was getting out jewelry that meant a lot to me and the man taking care of me said he could feel how happy through my mask. If I’m in need of money Empire is where I’ll go.

Juan was great - excellent service, friendly and really took the time to inspect and value my products appropriately. I will definitely go back there as both a buyer and seller.

Quick and easy to work with. Was offer a little bit more than I was expected. Store is clean and staff are respectful and nice. Online services are easy and you can make a payment online if you can’t make it to the store.

We had a great experience at empire in new Bedford thanks to Juan Aponte! He helped me find the perfect wedding ring an was a outstanding salesman. He also made sure everything was properly sterilized an had us in an out very fast!

Gave me a straight forward price I was happy with and I even got a premium guitar barely used out of the deal. All in all I traded gold and got cash and a guitar that was equal to the fair market value of gold of the day I was super happy about it. Would recommend it to anyone and they also have special veteran deals.

Empire Loan is an Excellent place to do business. I had never been to this establishment before but I decided to go in after reading the reviews. My decision to go was a very good decision for me and I was truly a very satisfied customer! From the moment I walked in until the time I left, I was treated very well. Juan Aponte worked with me on the whole process. He explained fully all the different options of Pawning/Selling my items. Juan is kind, friendly, knows his business fully and most importantly, Very Fair and Honest. I would highly recommend anyone to go on in and visit Empire Loan of New Bedford and see what you may be able to Pawn/Sell. You have nothing to lose but may very well walk out with a gain, as I did! THANK YOU VERY MUCH JUAN! I certainly will be a returning customer and will refer you to people that may need your service! 👏🏾👏🏾👏🏾

Excellent service, and Me. Juan Aponte very pleasant always helpful! Love shopping here!

Went in to buy myself an amp for my electric guitar. They were honest people, even let me try out the amp to make sure it worked. They were also willing to go down on the price of the amp I wanted. Will definitely go back

You have to go to this place. These guys go out of their way to give you a great deal. ask for Julio the manager will take care of you. I got the deal of the century. Merry Christmas to me. Get to this place quick. Outstanding

Great place to go for a loan,good people to work with 100#

Very satisfied with the service that Juan provided. He was very honest and fair. I would certainly go to Empire Loan of New Bedford again

Great customer service very friendly and helpful people. Will gladly go back there again

Good 👍🏼

I came into the pawn shop for the first time and it was a great experience. I was helped out by a Great employee might I say by the Name of Juan Aponte, very respectful and honest fixed up my fathers ring who passed away and made it look new aging now I can cherish it even more. Thanks Empire for having great employees. I will be back.

I just want to say thank you Empire Loan I love the way I’m treated when I come in Juan Aponte is a great employee treats everybody like family. Great deals great service. Definitely will recommend and be back.

What a great place to come to! The people here are great, as soon as I walked in I was acknowledged. Had everything I was looking for at a Great price. Will come back again!!

A very welcoming atmosphere, Between the staff and their level of customer service. Recommend this place to everyone. They blow Fall river Pawn out of the waters! Best experience and they work well with your current situation and make you feel equal to anyone who goes here!

I experienced my first trip to a pawn shop this afternoon. I must say, I was quite underwhelmed by the experience. They had a 43 inch LG TV I was quite prepared to purchase. Unfortunately, I spent 20 minutes waiting for someone to acknowledge my presence - apparently people paying on their loans trump someone waiting to buy - I finally gave up and headed to Best Buy and got a new 4K model for about a hundred dollars more. I may revisit the idea of shopping at a pawn shop down the road, but I will surely try another establishment.

First time I have ever been to a pawn shop. They were super nice, walked me through the steps and explained everything perfectly, plus gave me a great deal. I highly recommend this establishment

Great place to do business with. Loans are very reasonable, they give you what you ask for, if not, then close to it, great customer service, and a great selection of many different items as well. Ask for Julio, hes the best!!!

Juan was great! Helped pick out a beautiful ring for my husband. Great customer service. Had a great experience. Will definitely shop there again! Thanks

This staff is always helpful, always polite, understanding and fair. The store is well stocked and clean. You couldnt ask for better customer service. They are worth going too.

Julio and Juan were incredible. So nice to me, and were very helpful in helping me make a decision on whether to loan or sell and they explained the difference to me in detail so I understood easily what my options were. I will always come here for any pawn or selling needs that I may have. They were respectful and trusting.

Empire Loan is an awesome place to shop. The staff is friendly and very helpful. Julio, the assistant manager is truly a nice guy and aims to please. I bought a Nikon camera and he took the time to explain how it works. Lee is exceptionally sweet and Very informative. When buying or selling they will work with you and give you the best price. This isnt my first visit but is my first review. If you are happy with them you should leave a review. Come in and browse. You will be surprised at what you can find and the deals you can get! Thanks Lee and Julio for all of your help!!

Julio, Juan, and Mark were so great!! They helped me transferring things into my own name and were patient and kind. We had other items in another store and Julio was awesome at offering different ways to help me manage those. I highly recommend going here!!!!

I decided to go to Empire Loan in New Bedford to browse the selection and see if there was anything that peaked my interest, I found an Xbox one at a great price. The staff at the location was quick to help me find what I was looking for at the shop. They were very helpful and informative and answered the questions that I had about purchasing from a Pawn shop as this was my first experience.

Great place. All around. Prices, the people who work there, and the rates to borrow. Very ethical people. 10 star place. 👍👍

I got exceptional service at Empire. The staff were friendly, helpful and honest. A piece that I thought was silver, was actually gold, and Julio told me right away. It was very refreshing to have such a honest, informative experience. I would definitely do more business here, as well as refer others to do so.

Great service, good quality items and theyre always helpful. Juan was informative, polite and had a great personality. He made doing business there easy.

I walked in to sell my tv and the bald guy working screamed at me for asking why he won’t buy my t.v. Such awful service . Felt so unwelcomed. I said this is how you treat your customers . I hope you go out of business ! Stay away everyone

This was my first time selling anything to place like this. Person that took care of me was very friendly and helpful. Thank you for your honesty.

Last month my wife and I needed an unexpected loan in a time of Need. We did our research online and there were many options. Hesitant in trying any one of them, we chose Empire loan in New Bedford. Upon arrival I was greeted by a fellow by the name of Juan. I explained our situation, and he asked me what I needed. I told him as I handed him precious family gold and jewels. He smiled and said he could help, he gave us what we needed!! Very professional, and friendly. I walked out of there not feeling ripped off!Thank you Juan and Staff of Empire Loan, New Bedford!! Highly recommended!!

Empire loan is always there when I’m in a pinch. Great friendly service, clean environment and always give me top dollar for my items. If you’re looking to pawn or sell your items ~ go to Empire Loan on Acushnet Avenue in New Bedford.

All of the employees are the best!! They always go out of their way to help you and make their customers happy!! Love this place!!I cant say enough how awesome these people are!! The customer service is awesome and they are always willing to help!! I will continue to do business here!!

Julio helped me find a flute for school. It had some stuck keys so he didnt charge me. Its in the shop for repairs. For under $100 it will be like new. Julio was very helpful and patient allowing me to try and play the flute.Thanks Julio

Julio and the other gentleman were extremely nice and were willing to help anyway they could! Definitely recommend this place, you dont walk out of there feeling ripped off or played you feel comfortable with the agreement because they ask what YOU need! Thanks again guys, will definitely come back of I ever need your help again!

I came into Empire Loan to find out some information on a ring I had. While there I found it incredibly beautiful necklace that I fell in love with. Juan Aponte gave me a incredible deal as a Christmas holiday gift. I would recommend Empire Loan to anybody and everybody they go above and beyond for their customers and service cant be beat. Thank you empire loan Sincerely Candy Alfonso.

Popped my pawn shop cherry here. Sold some gold. And walked out with almost $450. Super easy and the guys are awesome. I will go back again.

Very trustworthy pawn shop! Been around for a long time and have the lowest interest rates, than the rest of the pawnshops in my area! Great folks there as well!!

Every time i come in to the store i feel at home, great deals great staff, Juan is really great at what he dose good worker. Will be back for more quality items. Thanks empire...

I love empire loan and also the speak Spanish... thank guys

I frequent the Empire Loan location on Acushnet Ave. in New Bedford, MA often and have never had a bad experience. All the staff is highly knowledgable and willing to go out of their way to provide outstanding customer service. With all the competition in the area, there is no comparison, empire loan has the friendliest staff and the best offers on all items.

Great place to do business! Julio is knowledgeable in his craft remembers his costumers! always a pleasure I don’t go anywhere else to buy or sell gold he is the man! Continues to exceed expectations and holds a high standard in quality costumer service!

Very friendly staff, great customer service! Nice clean and secure store. Very helpful. Easy parking.

Its a very nice pawn shop really clean always smelling fresh, with a large assortment of merchandise. The employees are the best the new guy JUAN goes above and Beyond to help pick out the merchandise to suit my likes, and the fact that he speaks multiple languages is great to communicate. Always willing to make the customers jewelry clean when picking up. Great place check it out.

Very helpful and friendly. Safe and bright environment. Will return for all our needs!

Julio’s High energetic personality is a welcoming experience. He processes the ability to gain a customers trust. My transaction was smooth & i received awesome customer service along with reasonable prices.Thank you Julio i will be a returning customer.Wanda

I come here with my husband all the time. Every employee is awesome but Juan Aponte really stands out as a star employee. Every time we walk into the store he treats us with respect n he is very professional as well. Also he is very personable with us and makes us feel important every time we come in.

Only pawn shop i will go to ! Always fair and very nice employees.

Best n highest loans on jewelery! Great people been coming here for years.

Like always I received excellent service. Everyone there is friendly and pleasant. It sure makes whatever youre there to do just that much easier.

Juan did a great gob

They value your merch accordingly and give you a fair loan. I had my laptop in there for 4 months and only paid a little over 20 for the loan altogether after picking it up. The staff is awesome and they genuinely care about the people coming through their doors. Much more than I can say for their competitors locally. Not saying any names but they rhyme with Paul Shiver Fawn. Empire Loan will be my go to should I need their help in the future. Thanks again!

I’ve Been Going here For Years. Sometimes Ill have To Put something On Loan & They a Always Take Care For My Jewlery Or Belongings.Most Times I’m Buying jewlery or Tools & i a Always Get Great Stuff At Even Better Prices.

The service was excellent. The workers were not in your face. They gave me a great deal on the tools I bought. I will return.

I went to New Bedford Empire Loan looking for tools. The new assistant Manager were very helpful and knowledgeable purchase some tools and electronics. He also incredibly knowledgeable about jewelry plus he sold me some jewelry pieces great place to go for service with smile. Thank you Five Stars

Juan Aponte was a great sales associate. He answered all my questions. I asked him about the product and ended buying it. Very professional and knowledgeable thank you for making my experience a great one. Definitely will go back and will recommend family and friends.

Absolutely amazing customer service went in wanting an Xbox left with an Xbox Plus a limited edition remote 2 free brand new games and a very nice headset! Would absolutely recommend!!

Great fast service by everyone very polite. Great place great staff thanks EMPIRE LOAN.

Wont go here again ! Used there business once had no problem. Even came back and got it out. Then had brought in a laptop which was the same exact one and got told they dont take that laptop anymore its an HP. makes no damn sence ... I dont recommended brining anything here

I Love the way I feel at home at Empire Loan, in N.B.I have been a customer for quite a few years now. I know my jewelry is safe, and thats a good feeling.Julio, helped me with my electronics, which was great! Hes very friendly and polite, which is something you dont always see. Thanks for letting me put my input in.

Awesome place never had a bad experience the people are always polite so if you ever need a loan or need to sell something I definitely would suggest empire loan.

Julio was the best. If I ever need to sell something i will definitely come back. Much better than fall river pawn brokers