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AT&T Store
606 Tarkiln Hill Rd, New Bedford, MA 02745, United States
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AT&T Store
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Ka
Review №1

I was very satisfied with the fast and caring service Christine provided me! She helped me with everything I needed and then some! Very polite and reliable, glad to have purchased my new phone/service with her! Highly recommend!

El
Review №2

Very informative and helpful on our needs. Brendan did not rush us at all and made sure he answered all our questions . Would highly recommend this store!

Ma
Review №3

Ashley was beyond helpful !!! She helped my daughter and made her feel comfortable! She’s honest and knowledgeable. I don’t often write reviews but this girl deserves it . Thank you sooooo much for being helpful and sweet, it’s appreciated !!!!!!

Do
Review №4

Gisselly was great helping me with tec issues

Da
Review №5

Brendan and Cami helped me get a new phone, and transfer all my stuff. Highly recommended store!

Ir
Review №6

Had an issue with my account and placing an order. Mike and Brendan did absolutely everything possible to help me get it resolved. In the end Mike was finally able to fix the issue and order my new phone. I’m more than grateful and would absolutely recommend for any of your wireless or tv entertainment needs! They’re the BEST!

Jo
Review №7

I went in to pay my bill and see if there were any good cases for my new iPhone 12 pro max I had just gotten. I got there and aimee asked if she could help me she helped pay my bill and told me about the new plans that are out now. She showed me some cases and showed me about the new TV service and how I can get it on my phone also. Aimee was extremely knowledgeable and pleasant to work with I will always go back to that store and look for her. What an awesome employee she is

Li
Review №8

Got a new phone Ashley was awesome made my transition easy for me. Very happy with new phone

MI
Review №9

Had a good experience at the store. Thank you Cami....

Je
Review №10

All associates were great and super helpful. The associates worked together as a team to ensure we got exactly what we needed, all while practicing social distancing! They were very clear about fees and the process of what to expect in the future from our upgrades, cell plan and AT&T TV. We left the store very satisfied and will be sure to return to the store for any future needs we might have!

De
Review №11

Christine and Cami To work with they went above and beyond to make sure that all my needs were met highly recommend but if you need anything at all you go see those two ladies

Do
Review №12

Had an issue with my iPhone 11 Pro Max. Went in and Andy and Brendan helped me fix my phone as well as apply a discount for being a veteran. Highly recommend this location!!!

Ga
Review №13

Went to the AT&T store on TARKILN hill rd on Monday with an issue that needed to be resolved at the store. When I got there, I was greeted by Brendan who helped me with the problem. Took him less then 5 minutes and the problem was solved and I was done at the store. Thank you, Brendan and thank you AT&T.

Ka
Review №14

Awful customer service! They couldnt even fix my problem, were rude and sent me one way. Went to Dartmouth store. They were great and fixed my problem.

Ma
Review №15

Michael Willbanks is an excellent salesman. He is always friendly, kind and professional. He always looks out for his customers.

Ma
Review №16

Aimèe is awesome every time I see her it doesn’t matter what location is at haves me great information about wanna plan on services! Love her:)

Je
Review №17

A great experience with Aimee. From the moment I called and inquired about scheduling an appointment due to new COVID regulations to showing me all my available options, I cannot thank Aimee enough for all of her work and knowledge. I walked out the same day with a new iPhone, iWatch, and a special plan for those who are nurses/first responders. Aimee - thank you for your help!

Le
Review №18

Alex was great, helpful, knowledgeable and got me the best deal for my new phone!

Jo
Review №19

Terrible service from the store. I went in wanting to upgrade to the 12. The guy, Denny, was too focused on selling me watches than actually helping me get a phone. The other ppl seemed nice with their customers. I’d just deal with them if going into that store.

Ke
Review №20

Aimee was an amazing associate, very knowledgeable and helpful in the process. I felt at ease coming back to AT&T from Verizon.

An
Review №21

Went there to switch carriers. Alex was awesome. Walked away with a iPhone 11 with only spending 80. 40 for case and 40 for taxes. Very friendly and very cool people. Definitely recommend.

Br
Review №22

Switched from verizon to At&t and my gf also switched, we both got (2) Iphone 12 pro maxs, brenden and alex where great and took care of us. Unfortunately, i can only give 2 stars due to the knucklehead manager there that goes by the name of christisan, my brand new iphone was a defect phone with scratches and was off color on the top of it, he decided he wasent going to replace the phone for me and instead told me to go to apple care, so for something i had no cause in doing i had to pay a $55.00 restock fee when he could of easily took care of me and waved the fee, and to top it off, he not only hung up on my girlfriends face when she called him to explain the problem (she was very nice about it to) he decided to hangup on me aswell and give me a attitude. So PLEASE BE AWARE OF THE MANAGER CHRISTIAN - AKA Knuckle Head.

Br
Review №23

Aimee was very helpful and took the time to explain things and take care of my issues.

Ch
Review №24

Excellent fast service and very reliableI would recommend this location..

Jo
Review №25

Aimée that great at and t explain to me clear I understand wow awesome and I am happy that a lot informations things very good I am happy smile thank you very much smile, Explained all the service incuAT&T TV. She is amazing :)

T
Review №26

Worked with Brendan had an excellent experience

Ki
Review №27

Christine was great! Recommended this AT&T 1000%

Ka
Review №28

We had the best experience with your employees Christine And all the other employees in the store getting us set up with our new plans thank you very much!!

Ry
Review №29

Aimee is a great worker at the at&t store and she was a big help to me today.

Ch
Review №30

Went in for some questions on an accessory they tried to sell me on some other things after looking at my account, which I was expecting being a former employee and working at T-Mobile/Sprint also so I wasnt mad or annoyed by it. But still Jake helped with some issues on my bill as some food for thought. One of the friendliest AT&T Ive been to in the area so Ill keep coming back.

wi
Review №31

Excellent service from Brendan. Helped me get the 12 Mini for free and AT&T TV! Highly recommended store!

Da
Review №32

Michael Willbanks is very helpful and always eager to help you

Mi
Review №33

Denny was great. Made me feel at home and tool care of all my needs

Al
Review №34

Came in to add a line for my son. And ended up adding 2 Apple watches too lol. I mainly dealt with Mike, Brendan, and Denny. Everyone at this store is so nice and knowledgeable. And they fixed the issue from the other store. I can’t thank them enough they truly go above and beyond for their customers !!

Ri
Review №35

Great service thanks for making it easy to get my daughters new phone

Hi
Review №36

Enrolled me in a insurance plan without my consent

Ri
Review №37

Brendan helped me get 2 new Samsung A11s for free with my plan. Great help!

El
Review №38

Aimee was Great!!!.. so happy with my new service :)

Lu
Review №39

I give this store 5* because I walk in the store and this cool dude called Mike help me so much with my new iPhone 12 thank you so much Mike im very happy with your service. If anyone need a new phone go ask for Mike

er
Review №40

Associate was horrible!!! Asked me what I did for a living. I told him I’m a nurse and he said great can save you some money. Then he asked what hospital I worked at. I told him I worked at a long term care facility and his response to that......sorry not good enough. Not good enough? I take pride in my profession pre covid and during covid. Not good enough? Perhaps At&T is not good enough for a hard working nurse like me.

Jo
Review №41

Excellent service by a Michael Willbanks. I bought new phone elsewhere but Michael still helped me set up Facebook and swap all my info. Hes my hero.

CH
Review №42

This is my favorite store and the staff are very professional, respectful and make you feel confident in what you are buying. They are the best...

Ca
Review №43

Good service

Fr
Review №44

After a difficult day at work my Samsung 8S was overheating....I was done! Time to upgrade.As I parked my car in front of the store. The out going staff waved me in.We discussed the most cost effective plan for me. Then the iPhone 11 caught my eye ! Since I am on stay cation might as well buy some new tech toys.I was pleasantly surprised my new plan offered so much more data with little increase in cost.If your a student or starting your own business check out the new plans ! Don’t over work yourself struggling with insufficient data plans wondering why you can’t get things done ! The staff is awesome !“Thank you Christine Teves”

Jo
Review №45

By far one of the best AT&T stores. All for Jake. He went above and beyond to get the job done. Stayed late two nights in a row. Hours kinda stink but..... Well see if AT&T can keep up with their promises and deliver TV.

Wi
Review №46

Christine was fabulous, very very helpful and patient

Er
Review №47

The sales associate was able to answer all of my moms questions and get her setup with her new phone in no time. Can’t thank y’all enough!

El
Review №48

I returned to the store today. STAFF WAS EXCELLENT IN TRACKING AND HELPING ME WITH A PROBLEM THAT WAS EXASPERATING .I have Direct TV And telephone land line I am considering changing a Verizon bundle contract .Your staff is excellent and provides such great service.

Br
Review №49

This AT&T is always so helpful. Not only are the employees knowledgeable, professional and kind, the store is always clean and comfortable!

Ky
Review №50

Went there to set up a new line on my account for my girlfriend, the employee Brandon asked me if I wanted a protection plan, next up, etc. I said no, he ignored me and added it all anyways. Increasing my bill substantially, had to go online and cancel it all myself. Don’t add extra stuff to someone’s bill when they tell you no, it doesn’t matter if he thought the line should’ve had all those extra things. He’s not the one paying it!

Ga
Review №51

Poor customer service. I needed help to transfer a crack fone that I had a hard time to see things they couldnt be bothered gave me a# to call .where was customer service???? Didnt even start activation.still have things to finsh.spent my whole day .soo disgusting with this.why are they there??? No support. Thanks for nothing...

ke
Review №52

Service was outstanding very torouhand professional and curiosity Dennis assisted us excellent

Al
Review №53

Aimee Great service!!! Everyone is super helpful!!

Al
Review №54

Great service ty

Ry
Review №55

Very pleasant experience with the young man that helped us. Very knowledgeable and helpful

fe
Review №56

Amazing staff they are very helpful and kind wouldn’t go to any other AT&T!!

li
Review №57

Was an customer for 7 years and left for a bit but I am back now and wont leave! I love going into the office and leaving happy knowing that whatever my issue was when I walked in was no longer an burden.

Aa
Review №58

Great people at this store. Very helpful and friendly.

Ze
Review №59

Great service from Denny and Brendan.

Sh
Review №60

Manager opened my new line, added insurance without telling anything or giving any option. Also my bill have NEVER come in the amount he told me. First bill came more than double of thd amount he said.

Ch
Review №61

If you sell a defective device, do not continuously mention a restocking fee. For a phone Ive had for a day. That might be up there with one of the dumbest things I have heard in an AT&T store. For the first time in 15 years I am researching new phone carriers.If your store can not accomplish all situations without a manager there, you should not be open without a manager on duty. Im quite sure you make enough money to pull that off.

Fr
Review №62

Great customer service, knowledgeable employees, and very professional.

Al
Review №63

Bad,they charge you a lot for the plans, they tell you one price, then in the bill they charge you double

Ka
Review №64

Great customer service 👍🏼👍🏼

Ja
Review №65

Christine was great!

Ch
Review №66

Brandon fixed my double phone line problem so I can continue to receive personal and business calls on one phone. Thank you!

Be
Review №67

I went in, and was welcomed right away. Adam was great he knew just what I needed. Thank you for everything.

Lo
Review №68

Very helpful.

JR
Review №69

Great staff very helpful!

Jo
Review №70

Always great. Best att store in the area. Everyone is always nice and ready to help.

Mi
Review №71

Had some questions and they were answered, very satisfied

Aa
Review №72

Terrible customer service, reboot my phone and messed up my gps. Charged me 30.81 to my debit card which I did not made any wire cable from this store, Do not buy any expensive phone this store, if something goes wrong, you will be sorries, these guys don’t even have any experience on smart phone, and manager never their. They just here for their pay check not the job. I will never ever goes back to this At&T when my contract’s up. Big mistake to switch from t-mobile.

St
Review №73

Great service from Brendan

Re
Review №74

They are always super helpful when I come here. I like stopping at this store.

Mi
Review №75

Great customer service. We had Dave who was very knowledgeable and helpful. We are Verizon customers thinking of switching. He gave us a lot to to think about.

Ja
Review №76

The salesperson was very helpful. He helped set up my new phone and case. Store is clean.

Me
Review №77

Saved $$$ switching from Verizon.

Is
Review №78

They give you unlimited data even when you in school.

Sh
Review №79

Fantastic Customer service!

Ma
Review №80

Fast & informative, & truly a nation way service provider.

Je
Review №81

Agreed was several of my worse customer service experience stopped going there all together, the people including management are rude and not helpful and not interested at all in helping att customers gonto dartmouth they know the meaning of customer service

Ma
Review №82

Customer service was great here

Ro
Review №83

Helped with my phone. I was totally at a loss

mi
Review №84

Great job them guys

Ro
Review №85

Great service by Mike

ja
Review №86

Was unable to help me at this time. Get appoint with tech support to see if they can help well see

Ju
Review №87

Poor service

Vi
Review №88

Excellent service.

D
Review №89

Great customer service !

Ka
Review №90

Fantastic associates, very helpful!!

No
Review №91

Worst service there I wouldnt recommend coming here

Em
Review №92

Quick & friendly service

Do
Review №93

Good pricing here

ou
Review №94

Good service

Ja
Review №95

Excellent customer service

Ch
Review №96

Did not visit this store

Ir
Review №97

Very good company my son and daughter-in-law are customers and are very satisfied

Ma
Review №98

THANK YOU AIMÈE FOR YOUR INFINITE HELP, IN ALL& MY AT&T SERVICES. AND IN EDUCATING HOW EVERYTHING WORKS, IM SO HAPPY TO MEET YOUuuuu :) AIMEE

To
Review №99

Excellent attention

Ma
Review №100

Good people, excellent work, I loved it

Information
10 Photos
100 Comments
4.4 Rating
  • Address:606 Tarkiln Hill Rd, New Bedford, MA 02745, United States
  • Site:https://att.com/stores/massachusetts/new-bedford/76211
  • Phone:+1 508-985-9630
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:11AM–6PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:Closed
  • Saturday:8AM–8PM
  • Sunday:9AM–8PM
Service options
  • Curbside pickup:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Payments
  • Debit cards:Yes
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