Easy in and easy out. Staff was very helpful. Had items I needed in stock at a good price.

Thomas was very kind and helpful with shipping today. Definitely recommend this place

This comment is geared towards the woman who had difficulty finding the folders and notebooks. My name is Charlie ( the one listed in the review below ) and I agree. There are some employees who may have trouble with sales and item locations . however as a member of the team that takes great pride in what I do ( note : in what I do reflecting myself only ) I will happily say that the vast majority of my team, be it when hours permit it, are very well versed in item locations and products as a whole and would be pleased to help you find what you need any time your there . I apologize for the poor location of sale items at our location . I will admit its a weird corner to hide sale items behind a backpack wall. I would also like to address the furniture issue . Typically we do have a decent ( be it small ) selection of chairs in store however due to back to school season and the pandemic we are ALL facing, stock levels have dropped and maintained there low numbers as such .HOWEVER one of our more professional employees wouldve walked you directly to what you needed had the opportunity been presented to them, or at the very least, I myself push extra hard to get my customers what they need .Again I apologize for your bad experience but as long as I am still an employee here, rest assured anytime your at the store or call in, if you ask for me I will put forth the most effort possible to solve any issues you may have . Unfortunately I am not a manager or supervisor, so Im sort of limited on exactly what I can do, but Im an instigator and if I cant find a way to help I will push all the buttons I can to make sure your experience is positive .

Was kind of disappointed with this store. Was hoping to see more of a selection of office furniture, specifically ergonomic chairs and what they have advertised on the website. Also I had difficulty finding the item I went to the store for which was advertised in the flyer: back to school notebooks and 2 pocket folders for 25 cents. I assumed they would be close to the front of the store, or in the actual area for sale items (displays in the aisle). I then checked the notebook section, then the clearance. After looping around the store 3.5 times I finally found them in the back left corner. I went to check out and of the 16 notebooks I bought 3 were wide rules vs college ruled, I didn’t notice but the cashier said he would separate them which threw me off and I said that they should all be the same price, 25 cents. He then checked the price and they rang up $1.79 each. I explained that they were on sale and I grabbed them from the large back to school sale area in the back and he didn’t seem to have any clue about the area or what was on sale that week, nor did he have a flyer. After A few minutes I went to grab a flyer and all of a sudden the sale price rang through.I feel like Staples has gone to the wayside and the employees are not at all versed in the items they sell, layout of the store, what’s on sale etc. I’ve gone to Staples a few times in the past to look at printers and I gained more info about the printers in a google search than from the employees that work there. It’s not their fault but more so the chain of command and training. Staples is generally extremely overpriced and I only will buy things that are on sale/clearance and if I’m in desperate need of an item I need immediately and cannot get elsewhere.

Charlie was VERY helpful to me yesterday. I came in very frustrated because I was having a terrible time trying to print out my W2 at home. My printer was so slow and I had just bought a new ink cartridge thinking that would work, but I still couldnt print out an acceptable W2. Charlie stood next to me and we went step by step using the public laser printer and I was SO PLEASED to finally have it done !! Thank you Charlie!!

Staples is a well stocked office and personnel supply store. The store is bright and well organized. Today I was approached by 2 friendly staff who offered me help finding and selecting a couple of unusual items.

This is my old store location. As a result of changes in the location, the store is smaller and the inventory has been minimized. Not a big fan. This locale was known for having the major choices and options. Overall, it is still flowing, just not as the Old well oiled machine it was.

Tom in the Print Shophelped make my experience so easy printing my wedding invitations!! He explained all my options thoroughly and kept communication open and was fast to respond. Thank you, Tom!!

As always,Staples was great. Picked up some excellent clearance items and made copies. The copy machines are so easy to use.

I had a good computer repair experience. They were much more helpful at explaining things than other places I had been. After they took a lot of time with me, I decided that my computer was not worth fixing because it was too old. They cheerfully refunded the deposit.Im a contractor. Ive relied on them for 15 years and never had a bad experience.Thanks Mike, Connor, Zack, and Vlad.

Manager doesn’t care about people- should be fired.

Great service!

All Staples stores have the same layout now. You can order at the in-store kiosk and have items shipped to the store for free. They have full and self-service copying, as well as printing services. There are rent-by-the-minute PCs with internet access and Microsoft office apps. You cant beat it for quick and easy home office shopping and on-the-road office services.

I had my iPhone screen repaired here. I brought it to the store on a Saturday. They said it would take 45 minutes to fix. No phone call for nearly 3 hours. Finally they called to tell me they couldnt repair it due to a broken pin (fair enough) and that they had to send it out on Monday. They said the phone would be back by Wednesday. I called Wednesday midday to enquire about the phone and they said it had not arrived yet. They said they would call when it arrived. No call on Wednesday. Thursday I called again to find out they just shipped the phone out on Wednesday. No phone call to explain this oversight, no phone call to say it would be delivered on Friday. No apology from staff. Very disappointed!To follow up, the Tech Manager did apologize for the poor customer relations and gave me 50% off the repair fee. I appreciated how he handled the situation.

The printing team rocks. Ive used their printing services three times and I plan to continue with their service. Also, on the floor, Ive also had great customer service with store managers and reps. I appreciate the customer service, friendliness, and sense of humor. Thanks for everything!

That service is always good, but the prices are way to high! It’s always a good experience heading in there though.

They are very helpful, will walk you right to what you are looking for. Never had a problem at that Staples, or any Staples.

Quite a disappointing experience trying to copy some large old D size prints. Had really good copies made on one occasion in Needham, however when I came to Natick, he was not able to reproduce legible copies. Took me quite some time to figure out that when you are working with millennials they actually have no idea what a Blueprint or a White print actually is. The guy was quite oblivious and said that is what the machine puts out, although an identical machine produced proper White print copies at the Needham store. My need may be less common, but it is hard to find large scale copiers these days. I found a self serve one at the FedEx office near by. Had to actually pull up the online machine user manual to understand how to properly use the Blueprint copy mode.

Staples has always treated me ok. I have never had a problem with them.

Staff great. Products great.

Excellent service for print docs.Very knowledgeable and helpful.

Nice clean place. Everything you need and friendly staff.

Lots of good help. Clean store.

They advertise 7 days a week UPS mailing, but when I drove here to drop off a Nespresso recycling package, it was not the case. First nobody was at the window, and when they finally noticed me, they refused to accept my packages saying someone elses Nespresso package broke earlier and caused a $1000 damage. Their customer service is awful. Avoid them when you can.

Excellent products and knowledgeable staff.

Just what youd expect

It was good.

The guy is in Print services name Bill soo rude

No help. Walked around for 10 minutes + - Associates were talking to each other I left with nothing

Its a Staples.

Busy shopping complex, access is a mess

Complete stationeryMore choice of backpack