Very happy with them. We recently got a car there and the service was great. They were happy to help us and followed up by phone even after purchasing the car. Recommended.

Extremely disappointed with the purchase I made a few months ago and the service I received in regards to issues with the car. I dont trust them to do proper inventory maintenance or provide good service to their customers. I will never buy a vehicle here again and I dont recommend them to anybody. For what its worth, my sales person was not the issue. It was the way management handled everything that bothers me the most. I will be buying AND servicing my cars elsewhere in the future.

Just had another great interaction with this dealership! The 3rd time in the last 10 years. Even though I have never actually purchased a vehicle here, I feel compelled to write this review. Their level of honesty and willingness to help me find what I wanted/needed has been incredible - even if it meant not making a sale. I trust them. They are professional and legit. I look forward to the day that I do make a purchase with them. My highest regards!

A wonderful buying experience. We had an excellent salesperson, Josh Geller. He was very knowledgeable, respectful and not pushy as are some people we ran across is our car buying adventure. The Subaru Forester is a delight!! Love it!

Sold me a car with front end damage didn’t offer any money off, also gave me a key fob that didn’t work and didn’t find out until a few weeks after I bought the car as it was the second fob of the two we were given, The car was also supposed to be detailed before pick up and that wasn’t done. They wanted my husband to wait at the dealership another four hours so it could get done. Had we not been in such desperate need for a car right away we would’ve never purchased the vehicle from them in the first place but unfortunately it was the only place that we could get an SUV with three seats right away after I had crashed our main family vehicle two days before. The original sales man that we had didn’t seem to know anything which is fine he may have been training I understand we all need to learn at some point but his manager was just so rude and nasty to him I felt so bad for that poor kid. I still think about him to this day and hope he found a much better job with managers that treat him better! And honestly after everything that went wrong with buying the car I would honestly never go back to them just because of how they treated their employees!

Great experience buying my Crosstrek. Mario is an excellent sales rep and made me feel comfortable the entire time! He walked me through the whole process and helped me get familiar with my car before I left.

Great service department. With evening and Saturday hours. Helpful service managers. Car wad ready when promised.

I had a very positive experience at MetroWest Subaru. The out-the-door pricing was competitive and displayed in a transparent manner (no unexpected add-ons or misc fees). It was easy to make an appointment from there and the vehicle was prepped and ready for a test drive when I arrived. Ross was excellent throughout the entire process and went above and beyond to make my experience great. Hes definitely the guy you want to work with.Negotiations and the F&I office went smoothly. FYI personal checks were not accepted for the deposit, so be prepared to gather a cashier check quickly if you want your car ASAP.Go check out MetroWest Subaru -- they work hard to earn your business.

On 6/8/2021 I brought my Legacy GT in for an airbag recall. I was told it would take 2-2.5hrs. After waiting for 3.5hrs I go to the service desk and see my car is sitting outside. I ask if the repair has been finished. The recall work was completed, but I was told the technician had to order parts because the airbag light was now on. No one came to find and inform me about this. I asked if I could talk to the technician, to see if they connected an information display (if it is not connected, the airbag light will be on). The technician was going on lunch and couldnt come talk to a customer. I walk the advisor out to the car, and low and behold, the display was on the back seat! I connect the display and show that the airbag light is off. I cant believe incompetence of the service and lack of communication from the advisors. This just reinforces why I do not go to dealerships for service.

So relaxed place to buy a car! The 2021 replacement for the 2011!

Great service joe p., mike m, and dave, great people

Great servicePlease ask for details about services performed on your vehicle,they provide good informationThey offer to drop you off to a destination only one way though.

Update: someone from Subaru gave me a call and walked through the concerns with me. They were professional and apologetic and are looking into the issue.Metrowest Subaru has typically been very good, however, after this experience I will not be going back. After spending about $1400 on repairs, I called back 2 days later concerned with a grinding sound I believed was associated with the repairs and I was told someone would call me back. They never did. I called again and was told they didn’t have any appointments this week but would try and fit me in and that someone would call me back. They never did. I called the next day and was told that they couldn’t see me until the following week (5 days later). We scheduled something and I was told I would get an email confirmation—never did.After spending so much money and expressing follow up concern about the repair, you’d think they would be more willing to support and help the customer.

Stay away from Sam. We have bought two subarus before from Tyler, who was great and gave us a great experience in the past. However upon hearing that he left the dealership and having met Sam, I am determined to never buy a car from this dealership again. Sam offered me significantly less on my trade in than what Kelly blue book shows as the trade in value - insultingly low. When I kept bringing this up to him, he kept dismissing my concern. On top of that, he had the nerve to start negotiations at $4k above the MSRP on the base trim?? These people are crooks, stay away from them. I would give 0 stars if I could.

Service department: trying to charge me for warranty-covered work; arguing with me about why I didnt come in sooner, rather than looking into warranty; hung up on me when I (duh) expressed great annoyance. And all this at the end of the day and while still holding my car, leaving me unanswered and without my car. Unprofessional and sleazy.

I wish I could give 0 stars. I went in with a large downpayment hoping to finance a Forester with the lowest monthly payment possible. I was there for a total of 2 minutes since both the sales person and the manager quickly turned me away after I said the payment they were expecting was out of my budget. I expected a bit more professionalism... maybe even recommend another model. SOMETHING, but absolutely NOTHING was done except a simple “sorry”. So much for the trip and for saving so much for a downpayment.

I brought my friends car in for her for a recalled part. It was a busy day for both of us--I had to make a vaccine appointment, and they were just constantly taking in car after car. They gave me a courtesy car (through Enterprise) so I could make my appointment. After I got back, I waited a bit, but thats to be expected. They legitimately felt bad because I was exhausted and suffering the effects of the dose... The fact that they could do it the same day is phenomenal.

MetroWest Subaru is a great dealer than does away with the high pressure sales tactics that are present many other rivals. While I ultimately havent bougt a car from them yet, the sales experience was great and there were not problems getting to test out what we were looking for. I highly recommend Marc, he was very knowledgeable about all the different options in the Subaru lineup, explained the features of the car clearly, and was very friendly and nice to talk to.Ive also had good experiences with the service department here with my Impreza. The prices are typical for dealership service (on the high side), but the mechanics and service managers are courteous and take the time to show you things on the vehicle you may have missed or to explain any unforeseen repairs. When a recall service was going to take a longer time than expected (they were super slammed on a Friday), they set me up with a loaner that saved my weekend trip. I appreciate the honesty and dedication to service here.

I got a car from them 2 years ago and ive been able to drive the car for maybe 6 months Out of the 2 years, car is always breaking down with a cylinder miss fire code... beware of used cars from this place

Went to get my car serviced because the battery kept dying. Sang helped fix my car, and he did a great job of walking me through other things to watch out for the future. Service was pretty quick and Im glad they found and fixed the problem I needed. Would recommend this location for any car services, especially Subarus.

Emad helped me with purchasing my first Subaru and it was a really great experience. I am so happy with the process and my car. Emad was straightforward and took extra time to make sure the vehicle and process fit my needs. I had tried shopping around at other dealerships in the area before going to MetroWest and had a truly terrible time. The other dealerships played games, discriminated against me as a young woman, and wasted my time. When I went to MetroWest, Emad was respectful and easy to work with right away. He stayed late at the dealership and was patient while I was exploring my options. He understood what I was looking for and found a great fit for me. The dealerships approach to pricing and the purchasing process also made my experience very straightforward and simple. When I picked up the car, Emad gave me an in-depth tutorial of all the features and took extra care to explain everything to me. Thanks, Emad! It was a pleasure working with you!

I used Costco Auto program to get my 2021 Forester buying process started. And I instantly got a great offer from Metrowest Subaru. Tyler Wright, as a sales consultant reached out to me and made the whole process easier. He is very efficient, professional and patient. Thanks to him, our search has completed with a new Forester with no time wasted. I recommend everyone gives them a try when you need a Subie.

Excellent service! Very fast turnaround.

Very nice behavior and the most important: the best deals if u want a Subaru

Been taking my Subarus here for over a decade, The service team is amazing.I always make sure to have my technician, Sang Nguyen, working on my vehicles. Hes been servicing all my cars since my first Subaru. Always delivers my cars back in great working condition!

I search and reached out to all the Subaru Dealers in New England area.MetroWest understood and was ready to help accommodate all my requests and timeline, best part all this happened over Phone, where as i had to visit all other dealers at there location few 70 Miles away.Once we finalized the Car Silver with Black interiors, with all the required accessories, we negotiated the price over phone, and I just had to visit them once for the Paper work.During my visit to MetroWest Showroom on Friday, i told them Silver was not my first choice, Sales executive Jake asked what will be your first choice of Color, I Said Blue with Ivory Interiors. Jake Immediately contacted his manager.Sales Manager told me they can help me get my first choice if I am willing to wait for a week and I have to visit the showroom once again in week, after they can confirm and pick the only Blue car with Ivory interiors, which was only available in VT.Jake said, we will hold the Silver Car too until the Blue car is confirmed.Jake called me On Saturday evening and gave me the confirmation the blue car is blocked for me and I can come for paper work again.Monday I visited the showroom again. Now we had to re-negotiate reason, unlike the Silver car, Blue car did not come with almost no accessories factory installed, and it involved labor to install them, but the price rise was not very high, so it just took few minutes to arrive at the final Invoice price.Jake told the Car will be received by them from VT by Thursday, and need 2 Days to install all the accessories and confirmed me Monday they will delivery the car to my home.As promised by Jake Car got delivered to my home Monday morning.Thanks Jake and MetroWest for helping me with my New Car Purchase.Monday I immediate reached the

The service department is excellent. I’ve been bringing my 2012 Impreza here for 8 years (even though it’s a 45 minute drive each way) and each time they are professional, courteous and responsive. I highly recommend taking your Subaru here.The sales department is also wonderful. They are honest and friendly, Marc always makes a point to say hello and check in whenever I’m there for service.

Excellent experience with Pavel. I really appreciate Pavel as sales consultant because he always keep us informed about car buying process, did things fast, answered all of our questions. Great customer service skills. I highly recommend Pavel and MeteoWest Subaru.

My mid-20s daughter came here for her first full-fledged grown-up car purchase, and as dad I came along mostly for moral support. I can say that I really didnt have to do much - she and I felt very comfortable and at ease through the entire process. I especially want to thank Jake McEvoy, who took great care and time to walk my daughter through everything and answer every question, and engage us both in some great conversations! This pretty much set the standard on how car buying should be. My daughter got the car she wanted with no anxiety, which makes the dad in me very grateful - thank you!

Jake McEvoy was the salesperson who helped us find the car we were looking for. He was extremely knowledgeable and helpful. He was a great salesperson and we really appreciated all he did for us. We highly recommend him!

Leasing experience went very smoothly. Car is in great shape and we added some features that are needed for our life style. Appreciate the promptness and attentiveness to detail by the salesman and service department.

Sales is very knowledgeable and helpful. Service is excellent! Top notch.

Matt (sales) and VJ (manager) were a huge help throughout the entire experience, from first visit through pickup of my new Subaru Crosstrek! I felt fully informed at all times, and was overall very pleased with my experience at MetroWest!

We booked an appointment to visit them at 3 pm a day before. They called us at noon the day of the appointment to try to reschedule to 2:30. This required us to move things around but we told them we would make it. We got a call back again at 1:15 saying that they would not be able to accommodate us if we were not able to make it before 2:15.Since we really wanted to make it work, we said we would make it. We cut our lunch short and started driving. At 1:55, when we were 15 minutes away, we get yet another call saying that theyre trying to close up for the day and they would not be able to accommodate us. We pointed out that we were going to be there at 2:10 like we had previously discussed. The person we talked to on the phone seemed to think that 15 minutes from 1:55 was 2:20. Finally he said, okay we might be able to fit you in. But frankly, the total lack of professionalism and courtesy turned us off so much that we ended up cancelling.We are going to continue our car search but we will not be visiting metrowest subaru after this experience.

Don’t waste your time driving here . Drove hear because of the net price . I even called to ask . They told me to come down here to make the deal . Get here had to wait 30 minutes even by calling ahead and setting an appointment. They clearly don’t care about the customer. At the end of it they wanted me to pay full msrp price..... just go else where they do not honor the online deal . Won’t be coming hereThanks for being unprofessional Emad from sales

Initially pleased with the service. I had a recall airbag replacement and rear brakes. Got a call that front steering sway bar had to be replaced. Total cost just shy of $1K. Got home, rear brake SMOKING. I finally got through on the phone and was told to bring it back. 2 hours later, I had a new caliper. So we’d be at four stars them for making it up to me, but good God, 2 visits and $1,000 later and the dealer doesn’t even fill your washer fluid.

Good place. I had a really good experience here and they will find a way to get what you really need. What I really love about his dealership they dont force you have buy anything. They will work good on those number if you really interested in buying. My personal suggestion look for Marc.

MetroWest is a class act. Bought my first new car with them and couldn’t be happier.

I had the pleasure of working with Sang who took excellent care of me and my Subaru Outback. He is truly a master mechanic and the best Ive come across. He was always prompt, friendly, and professional. I always felt comfortable leaving my car in his hands. Highly recommend Sang and the team and MW Subaru. My car always drives better after getting serviced there.

As always, very nice and helpful with car repairs. Unfortunately, as Im writing in the midst of the pandemic, it was uncomfortable waiting inside the service section, as the indoor staff seemed to not wear masks unless they were specifically working with customers or heading outside. At one point, I was inside with six other people, and four out of five employees present were wearing masks around their necks, as chin guards, or not at all. In such a small indoor space, it was more important that they were wearing masks inside than when they went outside, but the priority seemed to be making new customers think everyone would always be wearing a mask when they saw employees outside. Only one staff member indoors (Joe) consistently wore a face covering over both his nose and his mouth. Despite the heat outdoors, every staff member I interacted with outside was friendly and wearing a proper face covering.

Decided to visit Metro West Subaru for service as my Outback needed service and all I can say is this service team was extremely attentive to my concerns and I can’t say enough about the service manager how awesome he was!!!

The staff was extremely patient and helpful with helping me choose the right vehicle. I worked with Matt and he is an extremely knowledgeable and helpful. Even when stopping in for routinely check up with Sang I know my car is in good hands. I always leave that place happier than when I walk in.

Professional seller. Really enjoyed it

We recently bought our second Subaru from Tyler (he sold us another one a year ago) and our experience was terrific. We got a fair price with little to no stress and he found us exactly the car we wanted. Tyler was terrific.The service department is quite good, although scheduling is not easy since it is done through a central office that is not the dealership. We now have the number of someone right at the dealership so that is much better now.

I started going here a year ago when I needed my car fixed. I had gotten a quote from another place and needed a second opinion. A friend recommended I go to Sang to get it fixed. He is knowledgeable and a professional. He explained to me what needed to be fixed and broke down the cost. He took the time to make sure I understood what my car needed and why. I ended up going here. My car was quickly fixed and runs beautifully now. It also came in cheaper than the other place. That experience has ensured I will always be returning customer because I trust I will get an honest answer and the best service!

Adam said my service was going to take longer than anticipated, so they sent me home in an Uber (at their expense) and delivered my car via flatbed. Does it get any more amazing than that?

Car a recall during covid and they arranged a free tow truck to pick it up and drop it off to keep everyone safe. Honest and forthright negotiations too when purchasing. I’ve leased 2 new Subarus here and I am likely to lease a third when this one is up.

I have been to MetroWest on numerous occasions to have my car serviced and have always had a pleasant experience here. I have mostly worked with Sang who is a valuable asset to that team. He takes the time to explain any issues with your vehicle and makes the experience comfortable which is very important. The entire staff was nice and made sure I was well taken care of. Would 100% recommend this location - Sang is your guy as his friendly personality and knowledge of cars makes the experience worthwhile.

MW Subaru Service has always been very helpful and thoughtful and incredibly respectful of the customers needs and requests. Special shout out to Service Supervisors KERRY AND DAVID, who were particularly helpful at my recent visit where there was confusion about the services provided. Mike (also one of the supervisors) has also been wonderful. THANK YOU!

Had the pleasure doing business with Jake. He’s knowledgeable of the vehicle and offered opinions that met our needs. He kept us in the loop every step of the way and made sure we were satisfied with the new vehicle post sale. I would highly recommend Jake and the sales team at MetroWest Subaru.

This was not only my first experience purchasing a car but my first one purchasing a car in a pandemic! And everyone at MetroWest was so helpful, professional and made the experience just so seamless. Highly recomend.

I must say it was a busy long wait for my car today. However David Jackson did a fantastic job on reassuring me how the process went and updates on my vehicle. I left there not caring I totally spent half of my whole day there unstressed. Thank you David for all your kind words and help! I will be back and telling others.

I was visiting my brother from out of town while my wife was car shopping back home in Indiana. I just needed to see, and hopefully test drive, an Ascent. I ended up not being able to drive it, but Sam helped me get into one and make sure I fit. He helped sell a Subaru today, even if it wasnt at his own dealership.

I worked with Tyler Wright, an extremely friendly, professional, and pleasant person. The whole purchasing experience was a breeze. The dealership went an extra mile to overcome an unexpected obstacle in delivering the car. It was worth a two-hour trip. I highly recommend MetroWest and Tyler.

I always go to Sang with all my car services whether it’s an oil change or something intricate. I don’t know much about cars but I can always rely on Sang for an honest diagnosis. He is always willing to accommodate to my busy work schedule and is gives me options if I can’t afford the service. I strongly recommend!!!

Every trip to MetroWest Subaru is fabulous. Sang is the best at fixing my car, and he wears glasses like me, so it makes the experience feel so inclusive. Sang will treat you to a great smile, and his spiky hair is cool. 11/10 would recommend.

Ive been to Metro for a long time. Their Tech, Sang, took awesome care of my WRX. I had to have it towed to the shop and in a couple of days they had it running better than it had in a long time. I would and do recommend them to anyone that needs help with their vehicle. Thank you to MetroWest, Sang and their crew for taking great care of me and my ride.

I worked with David Jackson, an extremely friendly, professional, and pleasant young man. Thank you for the great service. i will be returning and passing along the good service news to my church!

After years of owning Subaru’s and going to metro west for my service, Sang was my tech and explained to me all the details and answered all my questions. I have been in 4 Subaru’s and also have my immediate family buying from MetroWest just because I know The cars are well taken care of and safe to drive which is the most important. Good job on hiring Sang as a tech! Sets a great example of what service should be!

I have had my fair share of good and bad experiences at dealerships and mechanics. But I have to say my experience at Metrowest Subaru has been by far the easiest and most efficient. I worked with Sang and he was able to break everything down to me in an easy way to explain and made sure that the whole time I was taken care of and AWARE of what was going on. I couldnt ask for a better rep and know for sure that I will be returning for future repairs. Thanks SANG!

My family has bought two car here in the last 5 years. Both times we have been treated kindly and were not made to feel pressured to commit. I recently had my 2013 legacy serviced and Mike was so kind and accommodating. I am a night shift nurse and he helped me get my loaner hours before my scheduled appointment time so I could go home and sleep. So grateful.

Prices and deals created on their website are not honored in what is clearly an attempt to get you into the dealership and upsell you on the price. The definition of a bait and switch car delearship.

Extremely satisfied with the staff and workers, I usually go to Sang with any issues and concerns that I have and he’s more then willing to help me. Always tell me the details and whatnot of my vehicle keeping me updated. Keep up the work! 100% recommended for any work needed!

Took my mother in law car in for service and I had a few questions about services for vehicle. Spoke to Sang and he explain what needed to be done. Very pleased with the knowledge and professionalism. Now I understand why my mother in law told me to service my vehicle there

My husband and I just bought a Subaru Crosstrek 2021 from Metrowest Subaru. We had been looking at various makes and models from different dealers. We had a horrible experience at a dealer outside of our local area. We felt so upset after leaving that place that we decided to try one more place so we wouldn’t go home so discouraged.We drove into Metrowest Subaru and were greeted by Sam Mayer. It didn’t take long before we knew this was going to be a totally different experience. He treated us with respect and kindness and had a warm personality and sense of humor. That put us at ease right away. He was so knowledgeable about all the details but never pushed us or made us feel pressured.My husband found exactly what he wanted and with the help and guidance of Sam and the finance manager Jon Kent we left there very happy.We had not looked into the Subaru before, but had heard rave reviews from friends who own them. Now we are one of those people singing the praises of Subaru and Sam and Jon at Metrowest in particular.The only problem is I never see my husband anymore because he is always in the car. LOL

I had an unexpected major repair needed on my Subaru. The service department went above and beyond in helping me work with corporate Subaru and dealing with the unexpected repairs. What could have been a real disaster at Christmas time ended up being very manageable and I owe it to the staff at the service center. Thank you so much.

Everyone at Metrowest Subaru is great, especially the service department. They are quick and efficient! Sang the tech is super friendly, knowledgeable, and is always willing to help. I recommend buying your next Subaru here, everyone will treat you like family!

I always bring my car to be serviced at Metro to Sang because hes knowledgeable, trustworthy and makes the experience a pleasant one. I can count on him to go above and beyond, which gives me peace of mind knowing that my car was in good hands.

Good service, great communication.

I took my car to several different places to have it fixed and they were not really willing to explain to me in detail what was really wrong with my car. After taking my car to MetroWest and speaking with one of their mechanics Sang I knew I was in good hands. Sang was not only courteous but he really walked me through the process of repairing my car. I felt like I was in good hands and that I was not getting ripped off. I was so happy with the repair time and the customer service. I dont think I will be taking my car anywhere else.

Always have a good experience here. Sang takes care of my car and he is always efficient and goes above and beyond for repairs. Love that they give you a courtesy car for when you have to leave your car!

Purchased our Outback here in 2016 and for a while had positive experiences with having it serviced here as well. However, after my recent interactions, I am taking my business elsewhere. Two visits back I had a very unpleasant interaction with one service advisor when I questioned how long it took for them to tell me that my vehicle was ready after specifically asking to be contacted as soon as possible. This was after the parts department had never called to let me know my touch up paint (already paid!) had arrived over a month prior. Most recently, I have contacted the service department twice to gather information about replacing the tires on my vehicle and to schedule the service. Twice that call has been routed to an answering service who sends a message to the service department with a promise that I will be called back. I have not received a call back. Yesterday I called one last time and asked to speak directly to a service advisor or I was going to move on. They did not connect me. I am done. Poor, poor system in place and I highly recommend you reconsider how you handle communication.

Hazard lights on my car wouldnt turn off while I was on the way to visit my daughter in Framingham. My daughter called MetroWest in a panic (I am 80 years old) and they were willing to squeeze me in on a busy afternoon. Staff couldnt have been more gracious when I finally got there--and Mike solved the problem in less than 10 minutes. If I didnt live three hours away Id bring my car there whenever it needed servicing!

I came into Subaru with a lot of concerns. I felt that I had nobody to go to, but when I got to Subaru, I met Sang Nguyen. He was a great help. He answered all questions and even the ridiculous one and also made me felt as ease about how to fix the problems. Sang is very knowledgeable and I would highly recommend going to him for any concern or questions with the cars. Thanks for your help!

I take my vehicle there for routine maintenance work and it was always met with swift and efficient timing to get on with my day. It was thanks to one of the best mechanics Sang who has been working on my vehicle for years! Thanks!

Micheal was very helpful in helping my wife and I get into our new vehicle! Did a great job making sure everything was close to what we wanted and explained every feature! 10/10 for sure!

Had a great experience test driving a Forester and a Legacy with Jeff Berman. He spent two hours with me; friendly, respectful, no pressure, relaxed, very informative. Exactly what a car shopping experience should be. I followed up later and he provided a competitive quote via email. (In the end, I purchased from a different dealer that had an even better price, due to surplus stock on their lot.) Definitely consider working with Jeff for your new Subaru.

First time car buyer experience.After a tiring day of dealerships I decided that I liked the feel of a Subaru and wanted to check out a specific dealer.The parking lot is super cramped They really pack em in there. We actually had issues parking.We were not greeted outside, at all, which was strange to me on a Sunday afternoon during a busy holiday weekend.Nevertheless, we went in and were greeted after a few minutes and led over to a desk to talk.After the initial small talk we started talking numbers. Marty was very down to earth and honest. He knew I had a budgetand tried to help me stick by it. ***Warning though they claim that they do not negotiate the price of a vehicle.They would only negotiate the price per month of the loan, IF I put enough money down, which in the end did not help mebecause their offer was too high (I ended up getting a loan elsewhere) A word of warning to a first time car buyer....shop around and do your homework first.After the initial bump however I had a rather fine time. They have very convenient hours and I even found time after work to sign the rest of my paperwork .They had my vehicle spotless and ready as soon as I wanted it.

With any dealership or repair shop it can be a very underwhelming experience. However when I am in the area and need my vehicles serviced I can count on Sang to be honest about whats needed and thorough on a repair. Sang has always gone above and beyond expectations.

The sales department is knowledgeable and friendly and priced the car I wanted to my budget.

Made an appointment to get my car checked out one evening after a body shop noted a potential manufactures defect. The issue was described in detail when appointment was made (weeks ago) and a one hour slot was reserved. Once there was told they didn’t have time to check it tonight. What’s the point of making an appointment? And driving all the way there? The guy (who’s apparently the manager of the service department) finally agreed that if a left it there overnight he would look at it in the morning. It was like pulling teeth just to get that. When I told them I would need a loaner car he grabbed a key off the rack and chucked it toward his associate in a huff, telling him to take care of it. It’s like I owed them something for coming in for service. This after spending tens of thousands of dollars to buy a car from them. Would recommend avoiding this place.

MetroWest Subaru did a nice job with my recent car service. One piece of feedback -- I made an appointment online for (what I thought) was a 30k mile service, but when I came in the appointment just called for an oil change. This meant I had to leave my car for the day. Its not a big deal, but it wasnt what I expected. This probably would have been caught earlier if I received a confirmation email after I booked the appointment.

David Jackson was my Service Advisor on a recent appointment (March 10, 2020) with Metrowest Subaru Service. David was most courteous, helpful, and professional. He made my visit most pleasant and extraordinary. Thank you, David.

Great service experience here. Easy to make appointments online, they welcome you in a garage out of the weather. The business center had plenty of seats, free coffee, and wifi.They did my 12k mile service, reprogrammed my head unit, and replaced the blower motor all in about an hour.Everything is very clean, the staff were all extremely friendly. Definitely going to keep coming back to MetroWest!

The whole service crew is courteous and prompt, but a very important should out to Kerry. Hes the man! Knows what hes talking about and is always making helpful pointers and things to look out for that are beyond what I bring the car in for. Dont know where the place would be without him!

Jeff Tang deserves 10+ stars!! I always have angst when buying a new car. However, Jeff took the anxiety away and helped make the process seamless and a positive one at MetroWest Subaru. He is very thorough, professional, kind and genuine. He always returned my calls and texts, and kept me apprised. I picked up my 2020 Crosstrek late this evening, and Jeff had my new car ready and even helped me transfer my items between cars. He also took the time to go over the bells and whistles, and shown me how to use the controls and settings. He was very patient with me. I also found out that Jeff is a new team member at MetroWest Subaru. I would have never known! It seemed he was working at MetroWest for sometime. He is very knowledgeable, and educated me on the Crosstrek that I knew I was making the right decision. You can tell he loves his job and loves helping people! Jeff Tang has solid core values and is a great representative of MetroWest Subaru! I will definitely refer family and friends to him!

Brought my car in for some routine maintenance and concerns I had with a loud sound while driving. I was confused about what the issue really was. One of the techs (Sang) was not only thorough, but really knowledgeable with my vehicle. He was about to pinpoint the cause of abnormal sound i was hearing, and was very informative with how to proceed repairing. There was no guessing involved. I really appreciated how courteous and efficient he was. He was very patient with all of my questions as well.

I purchased my first car back in January 2019. I just graduated from college. I got the car I wanted and payed a fair price. This was a pleasant car buying experience. MetroWest’s follow up on two issues (one at time of purchase and the other a few months after the purchase) was excellent. A big thanks to Mr. Frank H. for his help. Finally, I would buy here again and would recommend MetroWest to family and friends.

The on-site service managers are decent, but they have this system where when you call, you are routed immediately to some kind of off-site answering service, one of those where the person politely says okay I understand youd like help with xyz Ms Smith....I can certainly help you with that today and then you NEVER get a call back! I dealt with this for 2-3 days (like, had to call 2-3 times) until I complained loudly enough and finally one of the on-site managers gave me his direct line. The service has always been fine, but getting a hold of people there is a big problem and has been since they changed to this system.

I had a great experience with tech Sang. He was able to diagnosis my car and give me an honest recommendation on what needs to be done for my WRX. I highly recommend MetroWest Subaru and techs Sang and Larry. Thank you MetroWest Subaru!! :)

A big thank you to Jake McEvoy at MetroWest for all of his support in my very first car purchase. He was always quick to respond to any questions/concerns that I had and was very honest with me about the different financing options available. Really felt like he always had my best interest at heart throughout the entire process. Thanks for a great car-buying experience!

Took 7 hours for a 4 hour job. Didnt give me a loaner. Was stuck for much longer than I should have been. Also, Im a medical professional working during a pandemic and they were 0% understanding so THANKSJust a little update that I received a call this morning with a very argumentative manager defending his company which I dont find professional. I was pretty surprised because after seven hours of my car being in the garage I had called twice and no one was available to speak to me but when its to rebut a review they had nothing but time to speak. Again, I brought up a loaner before the appointment was made and nothing was done about it. Thank you for taking time to handle the cars of essential workers during a pandemic. As a healthcare worker, I understand you put your health at risk whenever you handle the property of anyone else and I appreciate it.

Buying a car is stressful. Hard sales pressure for something so expensive that you dont buy often can make even the smartest person anxious. What a difference at Metrowest Subaru! From the moment I walked onto the lot I knew they were different. Instead of being jumped on by a group of sales representative Ross Annenberg quietly walked up and asked if I needed help. We sat down discussed my needs and wants and narrowed it down to the Forester. Took a test drive which had me on roads of 45mph, 30 and 25. Straight, curvy and narrow. First time Ive ever had s test drive that mimicked real life. I left that day with lots of info and Ross reached out once after that. I went in 5 days later and bought my car. Tomorrow I pick it up and feel confident in my decision.

We had a very good experience with MetroWest Subaru. They are professional, helpful, and very customer service oriented. Subaru is great. No regrets.

Had an appointment at 8 am recently to have the front passenger frontal airbag replaced (safety recall re Takata airbag issues). I was taken on time and the service was completed within the estimated time (actually a little less). I waited for the car and the comfort was as usual just fine in the very nice waiting area. Courteous service as usual.

I loved the open concept floor of the place with a decent waiting room equipped with a good selection of complimentary coffee and tea. The cars available ranged from brand new to well used but in good condition. I got exactly the model I wanted with 15k miles on it, though I was disappointed because the car was listed as having 11k. They only knocked $250 off the price, which I thought was low rent, and the car didnt have an SD card for the navigation system, which then took over 6 weeks to get to me. All in all though, Id go back as a more informed customer if I needed another car.

I had a recall done on my Forester here regarding a brake light switch. Shorting after the repair, multiple lights were coming on the dash while driving and I believe the brakes were being applied. I called the service number and was told no appointments for 3 weeks. I made one and was told I’d get a call from a service manager shortly. That called never came. Two days later I came out in the morning to find the car sitting in the driveway off, with the brake lights on. Called the service number again and was told no appointments available. I realized I was talking to someone offsite and just drove straight to the dealer.I am waiting here now while they adjust the new switch. I was informed the service number goes to a call center in Texas. This is absolutely ridiculous how difficult they made it to have a car not just serviced, but to fix something they did incorrectly!Go to independent service centers. No reason to give service business to a system set up like this.

Just traded in my Subaru Forester and had my second outstanding experience at this dealership from start to finish. I got much more than the car I wanted at a fair price. The Sales Manager was genuinely interested in helping me find the right car and a Sales Consultant who was a good fit. The Sales Consultant, Mike Cerqueira, went above and beyond and patiently showed me how to use all the features I wasnt familiar with. Ive also had my Forester serviced at this dealership for over 5 years and cant say enough good things about their service.

I really enjoyed my experience at Metrowest. Staff were very pleasant and helped me resolve my concerns. My vehicle is running like a charm. Metrowest has built an ongoing relationship for my needs. I will continue to request for Sang when I return.

I wanted to say thanks to my salesman Michael Rodriguez Cerquiera. Your professionalism set the tone today, great experience!! I will send friends and family to see you! Thank!!