I love The Cosmetic Market! I always find great cosmetics products here. The staff is knowledgeable and helpful and the prices are fair. Highly recommended.

Very, very, very POOR customer service. Traveled from out of town for a business trip, I needed to replenish some bath gel to use during my stay as well as use once back home - which is a treat for me.The woman who initially assisted me disappeared shortly after she showed me the section containing bath products - and that was when I had questions. So I took the sample product that I was interested in to the front counter only to discover that the staff member behind the counter - possibly a manager due to hearing the conversation between her and another staff member on the other side of the counter where I was standing, not only did NOT acknowledge me, but CONTINUED with their conversation as if I didnt exist - and I was trying to get their attention!! Are you fn kidding me?? With the situation we are ALL dealing with today (Covid), customers are just as anxious to be able to make purchases IN-store - the way we used to - as are the companies/stores are anxious to bring customers in and MAKE THE SALE! Not here. Not in this store. Way to go! Maybe I would have gotten actual customer service had I audibly farted! This was a wasted shopping trip for me and needless to say, my next trip back to Nashville will NOT include a trip here!

I bought the products from this store I believe but it was an online purchase. I was so excited to get the products but then I was looking and opening them and it looks like they were used. There’s quite a bit of the product gone out of one of the bottles. Then I go to open this already used numerous times before pink tissue paper to find really old nasty nail polish. The colors didn’t match what I bought plus the labels looked like they’ve been around the block a time or two. And I have to pay for shipping the product back when it’s there bad. Then I can’t even get money back I have to have store credit or exchange for something else. This should be interesting. I wonder which dumpster they will be getting the product out of this time. 😂Will not be buying from this place ever again!

I had an all around wonderful experience ordering from #TheCosmeticMarket and couldnt be any more pleased! I had a question to ask before placing my order, and was pleasantly surprised to have the president of the company answer so quickly. I will continue to use them to order my Kevin Murphy, Kerastase, and all other high end hair products! Thank you for an easy and great online order process!

I have been shopping at this location for years and have always had an amazing experience! The girls here are always so knowledgeable on products and lines and I love the brands they carry. I hate seeing th bad reviews because these girls work hard and provide excellent customer service! Theyre also locally owned and I loe to shop local! Check out their Instagram page @thecosmeticmarket for deals and sales.

Great big skin and beauty store that also offers facials. Nice selection of makeup.brands and skin care products that are expensive and exclusive. Also offers there own line of skin care made locally in nashville. Beautiful clean store in great central locations.

People were friendly but it seems like a No Frills kind of place. Its no Ulta but if you need to buy things in a hurry this place will work.

My friend and I were browsing around. Initially, when we first came in, a younger lady greeted us and asked us if we needed help and kind of hovered in the area we were in for some moments but moved on. We continued to look through the rest of the store, and noticed an older lady following us around but she appeared to be and posed as a customer. She even asked us if we knew where the clearance section of the store was and we said we didn’t know and kept looking at merchandise. We didn’t see anything we were interested in purchasing and began to leave when my friend noticed that the older lady who had posed as a fellow customer and kept being near us in the store told us on the way out thanks for coming in alongside the younger associate. It was apparent we were blatantly discriminated against. I’m so glad I didn’t patronize this establishment. I encourage other fellow people of color specifically black people not too as well.

I’ve been shopping here for over 15 years but after today I’ll never shop here again. A lady with gray shoulder length hair was so RUDE to me. She didn’t say thank you, hello, nothing. I hope management gets rid of her.

I do NOT recommend this location at all. All the workers are unhelpful and rude/ judgmental. I was appalled at the rude attitude of one in the girls in particular. She was annoyed that we asked for help and chastised me for trying a certain product. So disrespectful. The products were ok but the service made me never want to go back.

Lots of great products, but not so great customer service. I went ahead and bought what I was looking for online directly from the company because it was easier.

This place is so great that I will willingly face Green Hills weekend traffic to go there, which says a lot hahah. I’m really surprised by the complaints about customer service from some other reviewers because every time I have gone to the cosmetic market the women working have been incredibly helpful and sweet and knowledgeable. The first time I went they helped me find a foundation that doesn’t irritate my sensitive skin (something nobody at Ulta could do in the years I went there!). She took the time to explain to me what was in the foundation (it’s Jane Iredale btw) that made it better for my skin than some others I had tried. I never felt pressured to buy anything and they also have a great rewards program. Not to mention the last time I went in I forgot which shade my concealer was and the person helping me just pulled it up in their system from my account so that was super helpful!

Great items you cant find else where and the best smelling strawberry soap ever !

Love love and love The cosmetics market. They always want to help you.

Very calm environment with helpful employees

I come to this location for my Kevin Murphy products regularly. Tonight, I go to walk in and find that the doors are closed BEFORE closing hours. Not a smart way to run a business. Highly disappointed in the lady inside who watched me wave and then told me they were closed when we both knew they were not. Will buy my products elsewhere.

No one was really willing to help my friends and I out. The workers there were giving us very judgemental looks and did not offer to help us.