If you want exceptional service then this is the store to choose. John and Thomas were the ultimate in customer service and exceptionally knowledgeable about products and plans. I was visiting Nashville when my very old phone decided to no longer work and left having to replace here vs my home location. My home location is 3 hours away but these guys were so great I will return to this store for future needs. Thank you John J and Thomas. You guys were great and love the new phone.

I stopped in to replace my screen cover. I was greeted with a smile! Thomas was gracious and efficient. I have a busy day of sightseeing ahead and I appreciated his fast service. He also checked in with my satisfaction with my new iPhone 12 mini. Southern hospitality is not a myth!!

They really did their best to help me find the products I was interested in purchasing.

Best experience at a Verizon I’ve ever had. Seth stayed late just to help us pick the right products and phone. Appreciate the extra attention to detail and assistance so much, you don’t find that often! Thank you so much!!

My wife and I were picking up phones we ordered online through the Verizon website. They were very prompt in helping up with everything. No pressure. Even after we had left, and had to come back to get help with activation of my wife’s iPhone, they were super quick to trouble shoot the problem and help us resolve the issue. Would definitely recommend shopping here, even just to pick up an online order. They were also very compliant with the standards in prevention of COVID-19, with wearing proper protective masked, visible hand sanitizer, and markings of 6 ft distances while waiting.

I walked in. Waited at sign where it told me to. Lady walked in after me and waited as well. Associate asked us to sign in. We did. He asked what we needed. Then proceeded to help the woman behind me. I asked why he was helping her when I was there first. He said mine would take longer. This is piss poor service. I will never be back

The employees were AMAZING all of them apologized for any inconveniences and also treated me as a person and not a customer. There was never awkward silence and they were able to answer any questions I had! 10/10

Went in to ask questions regarding service. Was told the very large store was at max capacity with two customers and had to wait in the car for a text. Went to Tmobile and discussed service then went to AT&T and discussed service. Went back to the store and sat outside for 10 minutes then drove home. Waited about 5 minutes then called the store and they said I could come into the store now...this was the biggest joke.

Kani was absolutely excellent, patient and me his stuff. He consistently checked on me, and made sure I was completely satisfied. I recommend this place to anyone.

They just need more employees took a long time to be serviced

The sales rep got me right in and I was out the door in 10 or 12 minutes. The store is great! As for the PureGear product I bought while I was there, I do not have anything good to say about their screen protectors. Less than 24 hrs. after having it put on I dropped my phone from 18 above where it had been. I didnt think there would be anyway that a $70 screen protector would have been cracked but it shattered it. My phone was fine but no longer protected since the protector is now in a million pieces! Time for a different brand screen protector, maybe.

Amazing customer service! The team here was so helpful and friendly! Thanks Verizon!

Thomas, the manager at the Verizon Store on West End Ave was friendly and extremely helpful. He assisted me in getting a phone that was right for me. I would visit that location again for my Verizon needs.

Colby helped us at the Verizon store on West End. We didn’t wait to long and he was very helpful and quick to make sure we got what we needed, and he was also incredibly pleasant!

This Verizon authorized retailer is a great alternative to waiting hours at the Verizon-owned stores. I was very happy with the excellent service and found the sales rep to be extremely knowledgeable.

Thomas was fantastic to work with tonight! We was friendly, detailed, and even stayed a little over his shift to help me set up my new iPhone 12 Pro Max!

Great service at this store.

We were helped with everything we needed on starting our new phone service. Colby Broadway was extremely helpful with everything and made the process much easier than expected

Door was locked, although it was a half hour after they opened and there were customers inside. Im not sure if this was due to social distancing, closing for lunch, or what, but I would expected there at least to be a sign explaining why the door was locked. After waiting awkwardly outside the glass door for a while, I just had to leave because I had no idea how to enter, or why I was not allowed to.

Customer service at Its finest With William. Im a senior citizen & he was very patient & I learned from him how to enjoy my mobile phone & I understand how to use all that it offers. Great customer service is not a thing of the past.

Dont go here. They dont enforce the use of masks. I watched as someone went around touching all the phones with no mask on and nothing was done about it. Would give 0 stars if possible.

William is incredibly knowledgeable about all the products in the store as well as completely unbiased opinions when explaining each different phone brand. Made my experience quick, easy, and professional!

So far Ive had great experiences with this place. My first visit, the fellow stayed 45 minutes past closing just to help me with my current phone. The employees all seem to have a lot of experience at the store and can help you with whatever random issues you might have. Guy today, Ive worked here for a while, so I know all the tricks. thanks guys!

Spent two hours trying to figure out how to get my friend off of her dads plan & onto a new one, along with replacing her broken phone. Chase was so helpful with everything & extremely patient while we made calls & calculated costs. Great customer service & a great experience that could’ve been bad. Thank you Chase!

Thomas was great! Seriously saved my life lol

Although later in the day, Jacob and Thomas were both super helpful and knowledgeable. I had a millions questions, and they answered each one.

This store was a one man store with civil going in, and he tried a few things but couldnt help with broken phone, and unlocking, sent us to Green Hills Store, never again, Grn Hills store was 4 hrs and no real help just selling! The guy here was ok, but nothing special at West End. Not what we have come to expect from Verizon here in our town.

Thomas was extremely friendly and very helpful.

Seth was excellent and revived the meaning of customer service.

Great Customer service. I bought a new phone and they took all the time to switch everything over to new phone and new tablet. Great people.

A general disinterest in helping us solve our problem. Very disappointing.

Great, welcoming and to the point transaction.

I went to 3 Verizon locations and this one finally helped me and brought an end to my frustrations, thank God for Thomas and friends

Colby was outstanding, very helpful.

Just wanted to write a letter of appreciation about the young ladies at the 2801 west end ave location. Christa and Tessa are knowledgeable friendly and helpful. They both provided us with the information we needed. unfortunately we werent able to complete a transaction due to the time of day. I would highly recommend your establishment based on those two ladies! Great representation of Verizon!

Great Service! My wife and I got two new phones and this was the best experience weve ever had at a Verizon store. The Manager was training a new person, who assisted us, but was very involved in the entire process, answering any questions we had and making sure everything went smoothly. We usually go to the Green Hills location, but we will be coming here from now on.

I went to this location last night because my phone wouldnt stay on. It was several years old, and had too many issues to fix. Bryce took almost an hour with me just trying to figure out or reset the password on my account. He helped me try different ways, lending his personal cell phone to me to get on the internet, call customer service, or to get it via email. After almost an hour of trying every way we could think of (Verizon wanted to text my DEAD phone in order for me to reset it), I remembered an old password I hadnt used for a few years, and he was very kind when it finally worked. He never lost his patience, and he was very friendly. Then he took his time and helped me to set up my phone. He also tried multiple ways to transfer over my contact list, but my previous phone was so old that it didnt have the technology to back up everything to the Cloud, and my SIM card didnt fit into my new phone or his personal phone. Even though the visit could have been very frustrating, Bryce took the time and had the patience to assist me in every way possible. He made my visit a pleasant experience, and I left with a smile!

Would give it no stars if possible, very useless and rude.. switching to TMobile right now due to the experience we had at this store today.

Went in for an upgrade and staff was very knowledgeable and friendly. They got me set up and on my way quickly, all while never making me feel pressured to make a decision or go with one phone over another!

The Verizon personality was great help me with a lot of issues I had on my phone bill

Jonathan, Jeremy and Bryce helped me today and they were so patient and helpful. We had a really difficult issue to fix and they didnt give up when it got convoluted and seemed unfixable. Thanks you guys so much!

Place was great for what we needed. Got new phone and everything switched over with very little trouble. Staff was helpful and got us took care of.

Very speedy and friendly service

Jason is the best! He helped me fill out a warranty on my screen protector instead of selling me a new one, which is what my lazy self was there to buy. GREAT CUSTOMER SERVICE!!

Rep really helped me at this location!

Went to this place TWICE and both times was told they couldnt assist me, first by man and then by woman/man. I can only suspect helping me with my new phone would result in no money for them. Not sure why they have a big Verizon sign on their storefront. Waste of time. Avoid.

Helpful folks. Never like to go to Verizon because it costs me more money. But when I do they are helpful.

Stood there for ten minutes without anyone saying be right with you or acknowledging that there was a person standing there at all. Guess Ill just do it online or something since people dont know how to act any more these days.

Jason Bishop cannot be trusted. He takes liberties with his customers phones and looks at private photos.

Staff very friendly and helpful. Store is small but not crowded.

Worst service ever! My son went in to get his phone activated and set up after having purchased it online. The sales lady took it from him, glanced at it, said its activated and handed it back, and then walked away. Never turned the phone on (he hadnt powered it up because he was waiting to go through the process with a specialist), never asked his name, never checked our account. She should be fired!!

Not very nice or helpful. Turned me away and said I should go to an authorized dealer, which I thought they were.

Is my company with good signal.and now cheap price unlimited everything

Not a great selection of accessories. They carry the flagship iphones and samsung galaxies.

$45 unlimited service is bull. It costs much more than what they advertised.

I had an international calling question and subsequent problem, and the staff was extremely helpful and patient with me in getting it figured out!

In this place 3 assistance working. But I come to here new customer. And these 3 assistance working very super slow. Im not recommend come to this place.

This place is a bare-bones operation. Be prepared to wait and dont expect to be impressed with the service or selection.

Not open when advertised

This is a small store with a limited selection. It is also difficult to find parking.

Their hours are random. Store hours do not conform to what is posted

Very bad customer service.

Very helpful

Quick

Too small..no selection

Good service, no line

Overpriced! However quality service!

Expensive, no selection,

Nice and friendly

Consistent

Simeon was legit!

Friendly staff

Nashville location.