Our experience at Lexus of Nashville was perfect. We bought our vehicle from Romaine Clue. Half the reason we even bought a car was because we liked him so much upon initial meeting! He is as knowledgeable as a rocket scientist and he’s a polite and charming gentleman. He made the stress of buying a new vehicle ( during these times with zero inventory) an easy and delightful experience. It’ll be a few years before we want to purchase another car.. but when the time comes, I’ll go straight back to him. He’s honest and trustworthy. This might be a rare characteristic in the car biz. He’s not a typical car sales guy. He’s a perfectionist and we so appreciated his attention to training us with every detail relating to the many features our vehicle offers.

Outstanding service! Ask for ROMAIN CLUE when you arrive, I promise you will not be disappointed. Romain embodies customer service in every aspect. He makes sure customer service is always at the forefront. He goes above and beyond for his customers and does all he can to help. Romain took the time to listen to our needs and budget and worked hard to make it possible to walk out with a vehicle. Even with having several bumps in the road that were beyond the control of the dealership, Romaine and the team were accommodating throughout the entire process. When we mentioned any concerns, he was quick to address them with no hesitation. He was very straight forward and didn’t try to hide anything about the vehicles. He’s very genuine and made the car leasing experience so enjoyable. We had a great experience with the entire Lexus team. Everyone was genuine and friendly and there to provide the best service they can. Brian in finance had the best energy! In all our conversations you could tell how much they value and care for their customers.

Positively the best car buying experience imaginable. Romaine found the perfect vehicle for me and always treated me with sincere appreciation. If you are searching for a reliable luxury car or SUV this is the place to go first, and prepare to be amazed!

I love owning a lexus and they have the best vehicles on the Market. However, their service depart has been lacking since we bought our vehicle. Buying a luxury vehicle, I expect top of the line service. They definitely have room for improvement.

I could not have been happier! I was there with a family member helping her with the purchase of a new vehicle. I am from out of town and was not familiar with the dealership. From the moment we walked up and met Romaine, the experience was first class. There was a few bumps in the process that was beyond the control of the dealership as it relates for the trade, but Romaine and the managers were beyond accommodating. The pricing was straight up and there wasn’t a lot of haggling. I am from South Florida and would fly here just for the buying experience they afforded my family member. Romaine is the best and should be the salesman of choice for anyone who goes there. The management and Brad in finance were also great. They are truly a five star dealership.

Love owning a lexus and they have the best vehicles on the Market. However, their service and customer service has been lacking since i bought my new vehicle 4 days ago. Buying a luxury vehicle, I expect top of the line service and customer service. I thought. This is my 4th Lexus and I thought things were the same.I dropped my care off to get some touch up work on the black aluminum wheels, but when I got back to pick up my car I noticed car damage on the front. The representative was very rude and had an attitude as soon as I walked into his office to explain. I own a business myself and I always listen to the customers however the representative did not listen at all and even threatened to throw me out of his office. LolThey definitely have room for improvement. So I say all of this to say do not buy or lease your new Lexus from the Metro Center location. Please visit Cool Spring or even Chattanooga location.

I went to get a part from the parts department and everyone was very positive, friendly, and helpful!

Nival Macid at Lexus of Nashville was the absolute best sales representative. He was fun and made my car buying experience easy. His response to any questions or concerns I had was quickly addressed in a professional manner. This is my first Lexus purchase and Im confident I made the right choice. Please ask for Nival for all your car buying needs!!! Thank you Nival!!! Job well done!!!

Greg Williams assisted me in purchasing my new car. I was impressed with his customer service skills and I appreciated his willingness to show me several options while not being overly assertive. Once I made my decision to purchase he provided excellent customer service throughout the transaction. He went the extra mile by personally delivering my car to me and then continued to make sure I understood the many features of my car.

My wife and I purchased a Lexus RX350 from this dealership. We experienced the best customer service experience from our salesperson named Romaine Clue and all of the staff made us feel very welcome upon entering the dealership. I will definitely go back here for my next car purchase.

I had a wonderful, satisfying buying experience with my super Salesman, Romaine Clue at Lexus. Since my other super Salesman, Paul Hale was out of town. Romaine kindly stepped in and was the epitome of professionalism. He was efficient, knowledgeable and attentive. My sale was smooth and easy and enjoyable. Brian, the Financial Manager was also a joy. I’m very happy with my RX and thanks again to Romaine and Lexus.

Had an amazing experience with my purchase. Our salesman, Mike, was awesome! Absolutely the best customer service Ive ever experienced. So knowledgeable, friendly, and patient. He and the sales department stayed over almost an hour after closing time to accommodate our schedule. Im so thankful!

I originally started looking for a car in Cool Springs but didnt feel the vibe from the salesman. I went to Lexus of Nashville and met Romaine Clue and immediately he provided excellent customer service. We talked and he was very engaged in what I wanted. Even though the car was in transition to the dealership he kept me updated weekly on the status. When the car arrived, he video taped and took photos of the interrior and exterior to ensure I was satisfied before proceeding. He stayed in communication with me the entire time and went above and beyond customer service. Lexus should be proud to have a person who is a professional at what he does. I also like to send a shout out to Brian (finance guy) who provided good customer service as well. Great Team Work! 👍🏼

My wife and I bought a new Lexus, I recommend this place. Our salesperson Nival was very professional. The whole process took less than three hours. My wife couldnt be happier with her new car.

My husband & I are from Illinois. I saw this 2018 Lincoln MKX on the cargurus.com website, and called Lexus of Nashville to inquire about it. The salesman I talked to was Romaine Clue, and he was extremely helpful. Even tho it was dusk, he went out on the lot and took pictures and shot video of the inside and outside of the car. He was very cheerful, and happy to please. I arranged to drive down and test drive, and my husband and I could not have been happier with the car, Romaine, or the dealership. The gentleman who processed our paperwork was also very nice. Impressive dealership, impressive salesman, impressive MKX!

The car buying process was seamless here, and the customer service is some of the best I’ve experienced in Nashville. The entire staff was incredibly friendly, and David and Bryan made my first car buying experience so easy. I can’t speak their praises enough! I wish I needed another car to come again! 10/10

Customer service guy was not interested in my business because I had a 3rd party extended warranty. I had heard good things but was disappointed. I had to leave my car for 2 days for some routine service. Great service on my car. Great shuttle service on day 3. I did not receive a survey at the end.

David Haley was the best! He was informative & patient. No high pressure sales pitch from him, which was wonderful! Definitely recommend him!!!

I’ve always had bad experiences when it comes to car dealerships so I was apprehensive to go in to the Lexus dealership. Immediately, David (sales) took care of me and listened to what I needed and found me exactly what I was looking for. David and Ramon took excellent care of me and made the experience so enjoyable!!! I’m extremely happy with my new RX and incredibly thankful for David and Ramon’s help!

Excellent service! I’ve been working with Jason Jenkins for years. Always a pleasant Experience. I’m sure the other service advisors will take great care of you as well. Highly recommended!

I had a wonderful time visiting the Lexus of Nashville service department this morning. Friendly staff and fast service!

Nival sales personRamon finance managerWere absolutely greatWill recommend this dealership with 5 starsDrove all the way from Georgia to buy my dream vehicleThanks guys

My wife and I are die hard Lexus owners so choosing a vehicle is easy. The challenge is finding a good dealer, as our local one leaves a lot to be desired. Lexus of Nashville and our salesman Greg, represent what a Lexus dealer should be; competent, professional and responsive. We drove a 500 mile round trip last week to buy our newest Lexus and it was absolutely worth it. Thank you Greg and Lexus of Nashville. You guys are true pros.

We just purchased our fourth Lexus and this was our best experience yet! Joseph Chargois was our sales consultant and made our purchase a pleasure. He even came in on his day off to get it done and stayed with us until after they closed to show us all the bells and whistles! The sales manager, Jacob, was also outstanding. He made sure we understood all the options but applied no pressure to buy them. Thank you for such a great experience! Ernie and Teresa McDaniel

Lexus of Nashville is the best. They have a beautiful showroom with superior products and great deals. Furthermore, Logan in service is an exceptional service consultant. His dedication to great service and his personality always makes for an awesone experience. Always taking my wifes car to Lexus of Nashville for routine scheduled service or repairs needed. 👍

We worked with Paul Hale for the purchase of a used GX 460. Paul was excellent to work with! He was respectful and was not pushy at all. I highly recommend requesting Paul for your next Lexus purchase!

Nival is awesome! I’ve never trusted a car salesman until him. He worked with our budget to make a luxury suv attainable for our middle class family, and even put a bow on it so we could take pictures. Definitely the best car buying experience I’ve ever had by far !

Bought my first Lexus yesterday from Lexus of Nashville! Had a great experience with Nival as he was very professional and helpful. Also was a very quick process! In and out in no time! An overall wonderful experience!

I had an absolutely great shopping experience. Everyone was very nice and accommodating. Especially Nival Macid, my sales guy. He went above and beyond. He made my car buying experience a breeze. He explained everything to me and was very easy to talk to. I would definitely recommend ya. Thank Nival for everything!

My service advisor Ryan was very helpful and personable. Excellent experience from start to finish. Jake in sales was helpful and informative as well. Well run outfit, all the way around.

This is what buying a car should be like. Romaine was an absolute joy to work with. Lexus of Nashville is hassle free and easy, what a great experience we had buying a new Lexus from there. Their dealership has all the amenities and excellent service. I cant recommend them enough. A+ job

My husband and I went to Lexus of Cool Springs where we had an awful experience with the sales manager there. We LOVED LOVED LOVED our sale guy Tyrone and were so blessed when he offered to meet us here at the Nashville location to look at a vehicle. Tyrone is one of the best people Ive met, genuine and down to earth. We are so glad we decided to trust him and come to this Nashville location. Jacob the Preowned Car Manager was just as genuine such a breath of fresh air to work with. They both listened to our needs and Jacob made our financial needs his priority got us the rate and payment we desired. Will be back to do business when it is time for our next upgrade!! Thank You So much to the both of you!!!!

Such an incredible shopping experience! I was able to shop online and complete most all details before arriving to the dealership. Michael (sales) was phenomenal....he ensured my questions were answered, and just provided me with an overall exceptional shopping experience. When you think Lexus...you expect luxury and first class....well, Michael exemplified just that!! :) Thank you Michael for everything and for working hard for me. He even did a small photo shoot for me (see attached) haRemon was incredible too! He was very professional and took extra care of me.....not only did he me inform me of the products/financing, but he just spoke from a level of intelligence overall. - Fabulous guy!!The energy and professionalism both of these gentleman portrayed was desirable and appreciated! I will definitely return in the future!- Thank you Lexus of Nashville! 😊

My husband and I were having problems with our GS300 and repairs were just too much for a 2006 model..... we needed another car ASAP!!! We were so blessed to be introduced to sales and leasing consultant Lewis Becoats the 3rd!!! What an awesome experience. He was very professional and knowledgeable and he cared about our needs. He and staff made us feel comfortable and explained everything until we walked out with our New NX Lexus 200. I would recommend anyone to Lexus and have them ask for Mr. Lewis because he treats you like family and I’m sure the rest of the staff would do the same.

Recently leased my 2nd Lexus and wanted to confirm the great service my husband and I received from the Salesman, Romain Clue. He is professional, kind and efficient. If youre considering buying or leasing a Lexus, make sure to ask for Romain specifically. He will go above and beyond to ensure you have a wonderful experience.

I bought my 2020 RX450h a little over a week ago. The car is absolutely stunning inside and out. My experience at Lexus of Nashville was good. My sales experience was simple and smooth and the finance director Román (I believe) was so great! The only flaw in my experience was the detailing. When you buy a luxury vehicle you’d expect a good detailing before pulling off the lot. The inside of my vehicle had spray marks of some sort of chemical all over the door and middle console, as well as the seats. The leather conditioner or silicone that was used was poorly put on and the front of my red seats were shiny but the back was horrible. I’m not impressed with the detailing service but other than that a great experience. There was also a very tiny paint chip on the front bumper, presumably from a rock. Not a big deal but maybe can be covered up. Overall 4/5 experience. Thank you Lexus for great service and a wonderful car!

Excellent service! Nival set up an appointment for me, had the car washed and ready for a test drive, and made the trade-in/purchase process very smooth and easy. In the past at other places, I’ve sat in silence during what felt like an eternity to finish the transaction. Not at Lexus, not with Nival! He was personable and entertaining, as well as providing great service. I would definitely recommend working with him!

Nival took very good care of me today with the purchase of my 2021 Lexus IS 350. The process was fast with little to no “haggling” involved. P.S. This is my second purchase from him and my 4th Lexus. Very happy customer!!!

Romaine is awesome! Super knowledgeable, professional, and nice to work with.

NIVAL & TEAM WAS ABSOLUTELY AMAZING! I cannot express how much I adore this dealership and their professionalism. If you’re going to purchase a vehicle: it should definitely be a Lexus and it should certainly be here. My father and I went in and Nival, our lovely sales expert made the entire experience comfortable, peaceful, and FUN! I left with a huge smile and now own a forever car. COMPLETE 10/10!!

Fantastic customer service from Romaine Clue - Im a 3rd-time Lexus buyer and Romaine was by far the best rep Ive worked with. He was nice, funny, friendly, and non-pressuring when I asked to compare a couple models at the Cool Springs store. He was patient and worked with me all day. Finally, after he was off work, he stayed longer just to show me all the software and safety features and make sure I could operate them on my own. If I could afford (or use) a whole fleet of Lexus cars, Id buy them all from Romaine!

Nival Macid made our car buying experience so easy! He went above and beyond to make sure we left happy. His customer service, attitude, knowledge, and kindness were so appreciated. He stayed PAST closing time to make sure everything was PERFECT for us. Ill be recommending him to everyone I know. Nival, if youre reading this, we want to thank you from the bottom of our hearts. You were so amazing, helpful, and fun and we cant thank you enough!

I did not give 5 stars just to give five stars. I gave 5 stars because I was treated with the utmost respect, kindness and true professionalism. As a woman, and what is considered in this country as being a minority, for the first time in my life, I came to a dealership where everyone... Everyone treated me with the utmost respect and sincere kindness. I have visited other dealerships prior to that day and with each one maybe one person treated me the same way. However, someone else who worked for the dealership was not as kind or professional or respectful or any of those things that is necessary to encourage a customer to speak highly of them and to be a repeat customer. I love Lexus of Nashville. Like, Chick-fil-A or Publix oh, there are some principles obviously put in place to treat people the way you want to be treated. Thank you Lexus of Nashville for making my experience purchasing or trading in a vehicle, like walking into Paradise! Hats off to my sales rep, Greg! Honestly? Every dealership, and there were quite a few, that I visited needs to get their training of true customer service from Lexus of Nashville.

Went to the dealership for the first time about a month ago and drove out with a new Lexus. Romaine, our Salesperson was very knowledgable and customer focused. The dealership felt more welcoming than the dealer of the German brand I traded in and I immediately feel part of the Lexus family.Romaine has called twice to check in and the second time mainly to confirm my new plates had arrived, which they haven’t so he is preparing another temp tag for me. Great customer service!

Nival Is one of the best at Lexus of Nashville, thank you for delivering my car.

They definitely take care of their customers and treat them well. The employees were all very nice, helpful, and respectful. My advisor (Wendy Egles) listened to what I had to say and informed me on what they could do for me. Im very satisfied with my visit, all the way from Clarsville. Lexus of Nashville will be my go to Lexus dealer, and for that they deserve 5 stars. Im looking forward to my future visit!

I had a great experience with purchasing a new vehicle!!!!Brian was awesome and did an excellent job. I actually called in to the dealership on a Friday and Brian met me in Jackson, TN on Monday to bring me my new car.!!!When I called in and asked for a sales person I was connected with Brian and told him that I had been to a Lexus dealership and they were not willing to work the deal that I wanted. Brian asked me to take some pics of my vehicle and that he would be looking for me and that I could look online as well. I looked and Saturday and contacted Brian and told him that I was not opposed to a car, I had told him a RX 350 in the beginning. I saw the most gorgeous vehicle online on Saturday and I sent Brian a text to get more info on the vehicle. We texted back and forth a few times on Saturday and Sunday and told me that he would be working on it and would get back with me on Monday. Brian called me on Monday morning and by Monday afternoon we were making plans for me to get the vehicle. I never thought that the process of buying online/over the phone could be so great!!! Brian worked hard to get what I asked for and answered any questions that I had. Brian was just as professional and outgoing in person as he was on the phone!!!Brian has continued to stay in contact and answer any questions on my new vehicle.Brian made the process very easy and I couldn’t have asked for more. Brian definitely goes above and beyond and if I am ever in the market for another vehicle I will without a doubt reach out to Brian Stanley again!!!Also there was another Bryan that did my paperwork and he was very nice and thorough and answered all my questions as well!!!Brian Stanley thank you so much for your awesome customer service and I absolutely love my 2021 Lexus ES 350!!!!!Paula P.

Easiest car buying experience ever!! Nival is the salesman to go to! He ensured everything went smoothly, communicated promptly with me through email, and helped get me in my new Lexus at my convenience with the holidays and coming from out of town. I am very pleased with the complete experience.

I took my Lexus for a 10,000 mile oil change yesterday. Drove in, filled out paperwork,left within 20 min. Surroundings were pleasant, clean, courteous, inviting and prompt in taking my work order.Plus did a few other things and filled my car with premium gas.

Great car wash service

For the record this dealership sold me a 2020 Lexus ES that had over $12,000 worth of repairs done to it. The car had been apparently shot up and had a claim filed on the car. It was conveniently sent to a collision repair shot that didn’t report to CarFax or AutoCheck. It was sold as a CERTIFIED vehicle when I purchased it. I would suggest staying away from this dealership because if they did it to me, they will do it to you. On a side note, when they realized they messed up they offered to “cancel the deal like it never happened.” They never admitted to any wrong doing but obviously they knew they messed up. They then sent the vehicle to auction after it was returned.Update- Kyle thanks for your response. Unfortunately I should not have had to “bring it to your attention” since you all already knew the car had been shot up. Your store paid the claim on it. Also, I am glad to see someone at your store, you in this case, admitted you all made a mistake. The only thing I could get from your staff was you all were willing to cancel the deal but no admission of any wrong doing was ever given. Sometimes honesty is the best policy instead of hiding the facts. Good luck with your business. Thanks.

Our salesman Nival was Awesome. He provided premier customer service. Nival was very knowledgeable and informative. He went above and beyond his duties to do whatever it was necessary to accommodate our financial needs. Much appreciated. Will definitely be a long term customer!

I had the best car buying experience of my life at Lexus of Nashville thanks to Romaine Smith Clue. My fiancé and I were in Nashville on a weekend trip and decided to stop by the dealership to browse as we’d been kicking around the idea of buying a new car. We’re pretty savvy shoppers and aren’t afraid to travel far and wide for the best deal on a vehicle, but the way we were treated by Romaine and all the staff at Lexus of Nashville was the difference maker! Romaine is extremely knowledgeable, patient, and has the ability to juggle multiple things at once without leaving anyone out. We test drove 4 vehicles and spent hours comparing the vehicle we decided on with other options across the country. In the end, it wasn’t the price that compelled us to take the deal, it was the experience. These people know how to treat customers! They’re transparent, upfront, and respectful of your budget, intellect, and time. Romaine is an absolute asset and should be acknowledged and rewarded for his abilities and character!

Logan is one of the best Customer service providers you have thanks Logan for your kindness and one more thing LOVE MY TRUCK Thanks Dorothy

Wendy Egles, Service Consultant is consistently wonderful to work with! She is knowledgeable, caring, and the kind of person you wish was your next door neighbor! Her attention to details, focus on exceptional service and developing a relationship is a HUGE reason why we continue to use Lexus service department. Wendy should be a coach/trainer... but then I would miss her at the service department!We also want to give KUDOS to the men who did the headlight restoration on my SC430! Baby car looks brand new now!

Greg and Larry were fantastic. I have bought and sold cars from just about every brand and many dealerships in the Nashville area. This, by far, was one of my top experiences. They were patient, helpful, and made the experience so enjoyable my wife and I feel we made new friends.

Romain was a great salesperson and helped lead me through the process of purchasing my first car. He was quick, attentive, and had a great attention to detail. Thanks, Romain for a great experience!

My husband and I drove over 2 hours to look at an RX350. We spent most of the morning at the dealership because I couldnt make up my mind. Joseph was more than patient and even recommended a wonderful lunch spot for us to discuss the vehicles over. A few hours later, I decided I wanted a GX460 (typical woman). Between Joseph, Greg, and Rick, they truly made our first Lexus experience great! We highly recommend Lexus of Nashville and will definitely be back (in a few years)!

Long waits, WiFi in the waiting room isn’t good to get any work done. This place needs improvements.

There for scheduled maintenance. Appointment time and service all on schedule. Staff personable and professional in a Lexus sort of way.

Great service for my first time to service one of my Lexus at Lexus of Nashville. Was having difficult starting my RX350, took it into the service department last night, was called this morning with the diagnostic and repair cost. which I approved, and picked it up 30 minutes later! Unbelievable! Kevin, the Service Rep did a great job getting the work done on my car so quickly! Thank you Kevin, Lexus of Nashville Service Department and the actual service tech for a job well done! George Allin

I purchased a used Lexus a couple of weeks ago from a different dealership (not a Lexus dealership) and decided to take it to Lexus to start a relationship there. Jason was amazing to work with in the service department. And talk about customer service?! Shannon has one of the brightest smiles I’ve ever seen and was so kind. Jason communicated so well, and even ran my VIN to check for any recalls without me even asking him to.Grateful to be a Lexus owner, and even more grateful to have such a great team at the Lexus dealership to turn to when I have car problems or needs. Thanks all.

We bought our car from Paul.Paul is personable and much know-how. Paul is able to give you extensive information right off the top of his head. He can help fill in all the blanks and lead you in the direction of a car that fits your needs. Exceptional customer service couldn’t ask for more.

We had a great experience with this dealership! We found a used NX 300h on Autotrader and we are in Atlanta, GA. We test drove at a local Lexus dealer but the experience was very mediocre. As soon as I requested info for the dealer to call me, I received a call back almost instantly from Romaine. He was very helpful and efficient and not at all pushy. We decided we were very interested in the car, and Romaine let me know he was out of the office for the rest of the week but would make sure someone followed up the next day. I asked if that would push him out of the sale (as a salesperson myself) and he said what mattered the most is that I got the best service!Nival is the associate for the follow up, and we could not be happier with our experience with him. Nival was quick to reach out and offered a video walkthrough of the car. The walkthrough was recorded by Nival himself and personalized to me, and it was extremely helpful as a distance buyer. Nival was quick to answer any questions, and was able to text which was great for my work schedule. I decided to fly into Nashville and drive home to ATL. The experience at the dealership was quick and efficient. Nival had the car and everything else ready and it was easy to get through the paperwork. Not even Ramon in finance was pushy with warranties, etc. Overall I was in and out and very, very pleased with the car. Everything was as promised and Ive had no issues with the process or the car. We would definitely buy a car here again!

They take care of you and your car.

Years of awesomeness. Just got another one. Been Lexus since 99... and still lovin it! The loss of pandemic lunch cookies is obviously a total disaster. Ask nicely. :)

I hadn’t planned on buying a new car the day I visited Lexus of Nashville. I just wanted to look at the inventory. But, the vehicle sells itself and my sales specialist, Nival, had all of the answers and helped me choose the vehicle I had been searching for!

Excellent service, not only when you are buying, but during service as well. Best reliable cars and best service, nothing beats that!!!

Friendly staff and professional work.I recommend them

Beautiful set up with beautiful cars. Great staff, not pushy

Very friendly! Offered water or coffee and snacks as you wait! Was out 1and a half!

I cannot say enough how amazing this entire experience was all because of Romaine Clue! If you go to Lexus ask for him personally. From the beginning- we set an appointment to test drive just to see what we have with Lexus as an option, he was not pushy he was so nice and knowledgeable just all about the facts not any of the weirdness and pressure. Anyways, a month later after dealing with me calling and texting a thousand times and changing my mind about leasing vs purchase etc etc he gets me the perfect GX with all the bells and whistles. It was not even stressful, he made it perfect and easy for us. And i know I’m not the only one that loves this man because another customer brought him a whole cheesecake for his upcoming birthday! And honestly i will also be sending a gift because he is that great of a professional that you will appreciate. Romaine if you see this, thank you again so much we will tell everyone we know about you!

The buying experience was very easy. Our salesman, Romaine Clue, was outstanding. While he is a top notch salesperson, he’s an even better person. There was no pressure to buy and Romaine was constantly educating my wife and I on the car we purchased, before and after the deal was done. The dealership as a whole was clean and organized and all employees were helpful and courteous.

Excellent experience! Greg in Sales/Leasing and Logan in Service are great!

Asked for an inspection because of some odd vibrations from underneath the car when driving at higher speeds 50ish+. Lexus said they’ll do an inspection on the car and test drive it. Results came back and they said the car is in perfect condition and nothing was found in the inspection or road test. Obviously they didn’t test drive it because if they did then they would of also heard the super loud and obnoxious vibrations happening. FYI driving the car around the dealership is not considered a “test drive”. We specifically told them the noises are super noticeable at highway speeds but they still found nothing on their “test drive”. Super disappointed

Perfect experience! Just purchase a Lexus NX from Michael Mosley and it was the best car buying experience I have ever had. Truly a good person who was pleasant to deal with and did not try to gauge us. I highly recommend!

I brought my Lexus LS here and was made aware of a warranty enhancement by my advisor Wendy Egles. The parts were ordered and I was notified when they arrived. Lexus comped a loaner vehicle for me. The service I received was top notch. My advisor made sure I was satisfied with all the work. I highly recommend this dealer and advisor. The mechanic Austin also did a great job with the work. I will be a Lexus customer for life!

Third times a charm! I have been a customer at Lexus of Nashville for the last 5 years and every experience has been top notch, but I was compelled to write a review this time around due to the absolute care and support I received... My guy, Romaine Smith Clue, was incredible to work with and got me an amazing deal on my new vehicle. The quality of Lexus as a company can only be defined as elite and that is exactly who Romaine is as a salesman, and more importantly as a person. He worked with me for months to ensure I got the best deal possible and made me feel so appreciated along the way! I would give 10 stars if I could, Romaine & Lexus of Nashville are fantastic. *Special shout out to Lewis BeCoats whom I worked with previously. Although he is no longer with this dealership he remains a dear friend and put me in great hands with Romaine*

We had an exceptional experience at Lexus of Nashville. We worked with a wonderful, knowledgeable, and thoughtful sales person named Romaine. I have been looking for this vehicle for 9 months. I had been to several dealerships but had never met anyone with as much knowledge about the vehicle as Romaine did. He was patient and showed me every feature the vehicle offered as well as how to use them. I would have never been able to use all the features if he had not taken the time to explain them to me. Romaine made buying a Lexus exactly what you dream buying a Lexus would be like. He even put the big red Lexus bow on my car after it was detailed! I had dreaded going to another dealership but Romaine made it an excellent experience. If you are shopping for a Lexus it is totally worth going to Lexus of Nashville and talking to Romaine. You will not be disappointed! And I love my Lexus!!!

Had the pleasure of working with David Haley on a recent purchase. It was an out of state deal and he was more than accommodating. Upon arrival the vehicle was exactly as described. He took the time to send pictures as well as video of the vehicle. We also arrived to all paperwork being ready for signing and were back on our way home in no time. Great atmosphere and service. Would highly recommend.

After several attempts to get my air bag replaced on my Lexus SC430 at the Lexus dealer in Franklin I called Lexus of Nashville and they got me very quickly. Changed the air bag in record time and actually apologized for the other dealers lack of response. Thank you Mark Smith in the service department and when Im ready to replace my Lexus with a new one I will definitely be coming to your dealership.

I came from out of state to purchase this vehicle. The experience was very easy and I was not to worried traveling over 550 miles to get this car. David was one of the best sales associates I have dealt with over the years and I have bought many cars over those years. If you are looking for top notch customer service and a great Buying Experience give them a call

Romaine Clue is a wonderful salesman who is both personable and professional. He was able to answer all questions I had regarding the vehicle’s features and found the perfect fit for me. He ensured that I was able to use all of the features before we left the lot by explaining them clearly. I highly recommend both Lexus of Nashville and Romaine Clue.

As always, the most friendly and greatest customer service around.

They were wonderful. Nival was my salesperson. He took real good care of me. He did what he said he would do. They got me in and out in about 2 hours.

Very professional service, Mark is the man!

My kind of place. The Service Technician was very knowledgeable about my brake problem. He made sure my breaks were replaced. Therefore, Im satisfied.

Wendy is THE BEST SERVICE MANAGER EVER!

I traveled from AR to pick up my ES350 FSport. I want to thank David and Remone for assisting in this process. It was so easy and simple as they had everything ready for me to come in and pick it up. David stayed in touch with me as well as making sure he took really good care of me. I could have chosen a dealership in AR, but this dealership made me feel like I belonged. Again, if youre looking for a Dealership to keep everything smooth and no issues please contact them. Thank you again David for assisting me with my purchase.

Worked with Romaine to lease a beautiful ES 350 F-sport at a very fair price. Thorough communication and home delivery made this the best car buying transaction Ive ever had.

David Haley at Lexus of Nashville is awesome salesman. He went over all the details of the vehicle and answered all of our questions. The atmosphere was very relaxed. No high power or over bearing sales. Paper work was quick and to the point. Great experience! Will send referrals! He called us on Monday make sure we were loving our New NX300 Sport. Which I love, love! This is my second Lexus I have owned! We drove a good ways to purchase this vehicle and would do it again in a heartbeat! Thank you David!

Excellent staff from reception to sales and finance professionals.

Love it good customer service

I had just recently moved from out of state and had never been to a dealership to buy a new car by myself. I had an amazing experience, Nival made it so easy for me and made everything go smoothly. Best experience I’ve had!

Everyone here is tremendously helpful and courteous! I always feel catered to as a customer, and they never try to upsell or recommend services I do not need. I appreciate that. My service advisor, J. Wilk, is a true professional.

Romaine Clue helped me find the perfect car. His customer service was delightful! I cannot rave enough at how patient, informative and courteous he was through the entire process.

Wow, I sit here in awe of my new purchase at Lexus of Nashville. My 2021 GX 460 is a dream machine. I was treated fairly, with patience and straight talk. Nival Macid did an excellent job moving me through the process. Many times it takes HOURS to buy a new vehicle. Thank you Nival for valuing my time. Id highly recommend Nival and Lexus of Nashville if youre searching for the perfect ride.

Absolutely fantastic experience with Romaine Clue at Lexus of Nashville! We felt we were being educated by this courteous and extremely knowledgeable young man instead having a sales experience! He answered all our questions and more and helped steer us in the right direction to meet our wish list and budget. It’s been three months and we’re still so happy with our decision!

Matthew helped me tremendously today when I showed up with a flat tire. He didn’t have to help me, but he and the rest of the team did. Everyone was very warm and welcoming and brightened my day during an otherwise stressful time. I would recommend this dealership to anyone looking for a Lexus.

Doug Kevern and Greg Williams were awesome to work with. Both extremely helpful and friendly. Definitely the kind of high quality customer service you might expect from Lexus! Highly recommend!!