An average experience at a service center would get a 3 star rating. An awful one would get a one star. My two star review is primarily due to how long they had to keep my car in order to get the repairs done. Ive never before in my many years had a car at a service center for so long. Blame it on covid, not enough people or slow parts delivery but the bottom line is it took entirely too long for a dealership to get the repairs done and get my car back to me. Secondly, they were unable or unwilling to keep me informed of the status of my repair. I called multiple times and left messages and didn’t get timely information about the car. I would not recommend using their service center.

When I walked into the service area, I wasn’t sure where I was supposed to go, and no one acknowledged me. I walked up to a lady that was on a cel phone and then she told me to pull my car in the garage. Then I spoke with Craig who answered my questions and was informative.Craig called on Thursday and said I could come by Saturday to pick up my car. I walked in and was immediately greeted by Willie, (I’m almost positive that’s his name) who seemed confused that I was picking up on a Saturday. However, he went above and beyond to help by going out to the service area with me so I could pay and be on my way.I’ve been in customer service for nearly a decade, and it’s rare to see his level of service these days. Thank you so much for your attentiveness!

Beware anywhere that has mostly negative reviews... and this is one of those places. Covid is the lame blanket excuse offered for every delay, misquote, mistake and general mess-up they make - and they get it wrong A LOT.I needed a multi point inspection and already knew I needed a new battery. They had my car in the shop for the best part of a week waiting on calipers & battery cables that were evidently being shipped from outer Mongolia. Why didnt a Ford dealership have these standard line items in stock? Covid. I was left in the waiting room for 6 hours one day, only to be told I couldnt get my vehicle back and theyd have to uber me home. It stayed in there another 3 days, leaving me stranded without any means of transportation - which was completely unnecessary since the repairs were non urgent. The car could have been safely driven for a few more days whilst we waited on the parts.The service person I was dealing with, Danielle, was constantly frazzled, stressed out, disorganized, appeared to have no clue what was going on, was defensive, abrasive, rough and coarse in her manner of speech, and misquoted/misinformed me more than once. It was ridiculous! She did once apologize for the inconvenience, to her credit.When the car was finally ready (6pm) the young man who was tasked with ringing up my bill became visibly uncomfortable and told me the bill was obviously incorrect and he didnt want to charge me the amount listed. I had already paid $500 for the battery/cables, and Danielle had quoted me a further $500 for the brake pads + calipers. The bill he had in his hand was for $1,500 and they were attempting to charge me for the battery a 2nd time. The guy tried calling several of his supervisors to ammend the bill since he didnt have authorization to override it, and everyone had left for the day. He told me Danielle had left early so she wouldnt have to deal with me. This guy also told me that he was planning on handing in his 2 weeks notice as he couldnt stand working there any longer; according to him, the entire staff was either incompetent, lazy or both; and they encourage new hires to lie to customers (over quote, perform unnecessary repairs, lie about the amount of labor involved, etc.) The things he told me were pretty damn disgusting. He was quite upset and kept apologizing to me. He finally just took matters into his own hands and rang up a new bill for around $500.Total farce from start to finish. Unethical staff, absurdly incompetent and showing blatant disregard/contempt for their clients. I dont understand how this place is still open, what a bunch of clowns. Perhaps some legal action will be taken as a result of this employees claims. Shame on any person who knowingly runs a business this way.

Very poor costumer service. Had my parts for a week before even starting my car, after coming in and explaining it’s super hard for me to arrange rides and stuff because of my wheelchair. Wouldn’t recommend coming here

Service Advisor, Danielle was very knowledgeable and took the time to explain things to me. She made me feel confident on making the right decision on services needed for my car. Danielle was AMAZING to talk to and she’s the BEST service advisor I’ve come across in this location. She genuinely cares for her customers and makes them feel comfortable. She is very welcoming with a beautiful smile.Thank you Danielle!

Had appointment and everything went well. Service rep was very nice and professional. The service did take longer than usual but I realize everything thing takes longer any where you go. I had no problem with that.

Wyatt Johnson Ford is incredible! They have a superior service repair shop and team (shout out to Keith, who was so nice, polite, and communicative!!) who clearly know what they are doing, which was made clear to me from the beginning. I had two severe safety recalls I have been trying to get fixed for 6 months and had a bad (in many ways) experience trying -without success- to get this done at a Ford dealer in Houston--and also without help from Ford customer service. The point is that Wyatt Johnson, Keith, Cullen and the team got this done in one week! They were competent and made it EASY for me--and now they have my business for life.

This is the second time the service department has been very disappointing. They say one thing and upscale the service needed to constantly not provide the timeline as promised. I would not recommend them for service unless they have promised the “lifetime warranty” that did not pay for the first problem with had only 6 months after I purchased.

Absolutely terrible service. Screened my calls for four days and had voicemail turned off so I couldn’t even leave a message. When they finally answered the agent had not idea she even had my car. They then told me it was the same part that they have already repaired twice and yet still refused to give me a discount even though this clutch repair has become a yearly thing with them and I believe is involved in a recall/class action suit. Also tried to tell me multiple times that this is standard of manual cars but my car is automatic… Never going back there.

Dan was very professional and knowledgeable. He explained a few things I wasnt sure about and gave me some good advice as to what I needed to do. Pretty good guy, even if he is from Alabama, ha.GEAUX TIGERS

I find it funny getting this email request to rate Wyatt Johnson Ford considering they deleted my post 2 other times. Car was in the shop for a month and 6 days, when asked if they would assist with a loaner they told me no. Wouldn’t speak to me (the vehicle owner) but would answer my dads questions. Overall not a good experience but I won’t waste much words on it anymore since they will just delete this one as well.

I would like to personally thank Danielle and the Service Mgr for their kindness and prioritizing service on our Explorer after a breakdown on I-40 while traveling from Charlotte to Memphis. After a tow to their facility late in the day, they recommended hotels, provided transportation, and prioritized diagnostic and repair the next morning. We were on our way by 11:00am the next morning. They managed a disruptive situation for both us and them with customer focus. Thank you.

Went here for a simple oil change and realignment. They kept my truck for over 24 hours even though I scheduled an appointment. Then wouldn’t answer my calls so I had to drive there in person to get answers. When I got there they told me my truck was needing new suspension and was going to charge me $3,500, $1,500 in parts and $2,000 in labor cost. I told them I wanted a second opinion. Went just down the road and was quoted for all the stuff they wanted to do $768.00. Do not use Ford, they are under new management so hopefully there is hope in the future as they change things but right now they are trying to rob you of your money.

Dan was very helpful and friendly. Got “The Works”. Told them about all the services a previous dealership told me I needed and they said I didn’t need them and shouldn’t spend the money!

I made an appointment for an oil change & tire rotation. Service writer Danielle Quong greeted me in a friendly professional manner, listened carefully to my concerns. My service experience on this visit was excellent. When I left I felt like a valued customer. Great job, Danielle! I will definitely request you on my next scheduled service. Thanks!

Dan Costello is a jewel and Wyatt Johnson is lucky to have him in their employ! There has been much turnover in the service department, but, I am happy to report that we have found our guy! Great service!

The service team were fantastic! Friendly, professional, and did the work on time. I will be going back.

The Wyatt Johnson Ford team has been absolutely incredible and the best service experience I’ve ever had. I’m from Michigan and was driving to Florida, and I stopped in Nashville to get some dinner. Heading back on the highway, my engine light started flashing and then my tire light came on. I pulled over and found it was giving lights for engine misfire with a flat tire and I was stranded on my own. I got my car towed to Wyatt Johnson that night, and first thing in the morning, Craig had called me and told me he was working on the car right away and already had information for me. Considering I was stranded and in the middle of a trip, he got us the fastest turnaround time I’ve ever had and he was so friendly & considerate the entire time working with me. When I flew back into Nashville from Florida on my way back home, Haley was extremely sweet and assisted me in getting a shuttle from the airport to the dealership, and she quickly helped me again when the first Lyft driver cancelled the ride. I got my car back and it has driven so nicely ever since Wyatt Johnson Ford serviced it. Thank you all so much for your amazing helpfulness, you guys turned a very stressful situation into a breeze!

Purchased a used 2018 F150 and within the week began to have a multitude of issues.Sales rep was good and so was the finance rep that I dealt with but the service department was well below averageAbsolutely zero communication, extremely hard to get ahold of them, and they never called to update me it was always me calling them. Also, every time I got my truck back it seemed as if there was another new issue.If Franklin Ford had the same warranty I would definitely shop there over Wyatt Johnson.

I was visiting Nashville from out of state and my car was making some weird noises and i wanted to make sure i would make it back home safely! I called them and asked if they could help and the guy said i could bring it by and they would look at it for me. when i showed up the sweetest woman was at the service desk and she helped me tremendously. she was so nice and told me everything i needed to know and they took my car back so quickly and made sure it was safe to drive. What an awesome ford dealership!!!

The challenges of Covid have impacted many businesses. Wyatt Johnson Ford is no exception. Despite great difficulty getting an appointment, once in, the Service tech (Dan) was truly exceptional!

Wyatt Johnson Ford treated me like a celebrity. I called on Tuesday and discussed what I needed to service manager Mr James Cochran. I brought my car in on Wednesday but the service work required my car to stay overnight. They gave me a 2021 Escape to drive until my car is ready. These folks are customer friendly. I was relieved to get my car in and Mr James Cochran handled everything. Professional, friendly atmosphere. I recommend anyone to take their car to Wyatt Johnson Ford service. I know where Ill buy my next new vehicle...

Dan Costello was awesome. He is the best we have dealt with at the dealership. Dan was focused on meeting our needs, was thorough and follow up.

This dealer claimed they would begin work on my vehicle in 4-5 days. They did not look at it until 7 days later. After 8 days and $1300, I got it back. The service they provided was not timely and I had to spend another $400 on a rental car as they wasted my time. Now I am out $1700 in one week. The dealer did a tune up and replaced oxygen sensors. This simply should not have taken so long and they shouldn’t have made claims they couldn’t follow through on. I am disappointed. I will not be using them again.

I was met immediately by a service representative who discussed the service needs and plan. She went over these with me and had me sign the request. Then I proceeded to the comfortable waiting area. I noted there was coffee and snacks available though I did not partake. The service representative kept me up to date on what was happening. Once the work was completed the remainder of my visit was efficiently done and my car was ready to go!

Wyatt Johnson Ford service department has always done an outstanding job on all 3 of my Ford vehicles

We bought our car year about two years ago. Every time we take it in for maintenance there’s always an issue. Not professional, won’t call back, no one seems to know anything. Service before last our air filter was supposedly changed. We were billed for it. This maintenance they called and said we really needed a new air filter. When I told the lady they changed it on last scheduled maintenance she said she’d call back. When she did call back she just apologized for the mistake. Clearly it’s a common upsale to rip customers off. I’m thinking now I never got the filter replaced originally. I’ll choose a better facility for my maintenance in the future.

I took my truck for some very minor repairs fully expecting to pay “dealer prices” and yet they were able to charge about 3-4x what I expected. Ended up declining most but still ended up paying $800 to fix a clip on a center console between the seats. Employees were friendly so I guess that’s something.

I had a scheduled appoint for 12:00 pm. When I spoke to the service member (very professional) I told him I had to leave at 2:00 pm. He had to check to see if they could accomplish an oil change, DEF top off, and tire rotation in two hours. The service bay confirmed to the service member they could have it complete in two hours. When I received my truck back 2 hours and 45 minutes later (45 minutes past when I had to leave), the DEF wasnt even topped off. This was the second time in a row Wyatt Johnson Ford did not top off my DEF. I do not plan to return to their dealership.

The staff was friendly & professional. The waiting area was clean with lots of space and snacks. My wait was very comfortable.

Was happy with the service received. Finished when estimated and courteous and helpful while waiting.

Service managers very polite and helpful. Extremely high cost on repairs on some items so I couldnt afford them, but they worked with me on a number of things and were very pleasant and flexible. Took far too long in total days

It never fails, every-time I take my car for anything, it takes 4 or more hours. I had a 1:00pm appointment for an oil change, they did give me a Lyft back home but they told me 2 hours, 4:30 comes and I still don’t have any kind of update on my call. I call and first they say well the parts just came in, then they say oh I’m sorry looking at the wrong thing, I was just about to call you, your car is finishing up now. They sent a Lyft back to get me but why does an oil change take 4 hours with an appointment. The service is always slow.

Wyatt Johnson Ford is where I take both of my vehicles for service. They are professional, priced competitively, and always review service needs before and review car system conditions after service. I trust them to do what is necessary for the proper operation of my cars

Fast friendly service. Took my transit connect in for warranty repair and the service department did the repairs quickly.

Quick and efficient service done, I will recommend to others.

I am a traveling nurse and needed to have my old change entire rotate Irish rotate it I came in on a walking basis.I am a traveling nurse and needed to have my old change entire rotate Irish rotate it I came in on a walking basis.. The service department was very courteous and professional is technical I was informed on the length of time it would take and the price was very reasonable is reasonable a very pleasant pleasant visit and service and professionalism by the staff.

Ive been going to Wyatt Johnson Ford for 5+ years to have my 2015, and now my 2020 F150 serviced. I have always had a positive experience, the staff is friendly and professional. They have earned my trust and I plan to continue conducting business there.

We left our car there for two days to diagnose a problem with the entertainment system in our 2018 expedition. The person we discussed our issues with didn’t listen to us as we described the problems. She passed on the wrong information to the electrical mechanic. We asked if we could speak to the mechanic directly since she was not effectively communicating with him. We got resistance at first, but finally were able to get a word in with him. He was friendly and tried to be helpful, but he had to reach out to a third party.In short, this was the absolute worst experience I have ever had with car service. We left our car for two days. Nothing got resolved. When our warranty expires, we will never be back for service or to purchase another car from this dealership.

Laura did a great job coordinating everything. I did call parts to get an estimated cost per tire, but the final price was substantially higher per tire than the estimate I got over the phone. I guess you need to get a name and the estimate on paper. Overall though the service was excellent!

GREAT SERVICE EXPERIENCE FRIENDLY ADVISORS AND TECHS SERVICE WAS DONE ON TIME

Had a recall from Ford re: my Edge. I contacted 2 local dealers, had to leave voicemails, and neither returned my calls. Called Wyatt Johnson Ford, 30 miles away, and not only did the service department answer the phone, I got an appointment, albeit a month away.My appt was this morning- pleasant, on time, efficient!!

Coded my keyboard quickly----ride service was fast--Everyone was friendly and got the Job done

Did not perform two of the items I requested: (1) rear window washer is not working (they checked the front washer but not the rear one) and (2) did not check windshield wipers as requested. They have always been loose with the COVID rules and still are though somewhat better. Makes one feel theyre more concerned with their individual rights rather than their responsibility to protect their customers and in turn the public as whole. My attendant was unmasked and made little effort to social distance.

Friendly and professional team. Mike was beyond helpful! Thank you! Will be recommending this dealership to any friends and family.

This service took 5 days. Yes, part of that time was over the weekend. This was way too long. I don’t know if they need more mechanics, or better logistics, or what.Communication was slow. It was very slow getting through on the phone, getting hung up on several times before a service agent would answer.So, this took a long time to take care of my “source of income “ work-van.

Got an oil change and tire rotation. it did not take long at all and the people at the service desk were very kind

The service was 5-star, top notch from the moment I pulled in to the moment I got back into my vehicle after it was serviced. Andrew checked me in and out and he is super progressional, friendly and kind! I sat inside the lobby while I waited and every single person who came in to work had a smile on their face. They greeted all of us waiting and even thanked us for choosing to come to your dealership! I think his name was Kevin, who helped me with the beverage machine without hesitation. Everyone was great. I had a wonderful experience, which is even more notable as it was 7:30am on a Monday after the Super Bowl- sensational from start to finish! This was my second time in and I will absolutely continue to bring my vehicle to this dealership for service. Thank you for making my day!!!!

On Friday night, I was visiting my daughter and my truck overheated. We are from Memphis and needed to get home on Saturday. I arrived at the dealership on Saturday morning at 8:30 when the service department opened. I was greeted by Sean, who took my information. He informed me that only lube tech’s were in staff on Saturday’s, but he may be able to be assist. He made a request to the one lead tech on staff to inquire as to if he would tackle my truck repair after he finished a job he had almost finished. Fortunately, the tech said yes, and my truck had a new water pump by 1:00. Sean and the lead tech went out of their way to help me and I was able to be home to Memphis by 6:30. Great service & they were very helpful

I was 12 hours from home when I experienced mechanical failures. Service Director James Cochran and Service Advisor John Law assured me they could provide a very expensive repair that was done incorrectly at my home dealership under warranty and arranged transport to the airport so I would get home. Other repairs were needed and in light of my dilemma, they got financial assistance from Ford Motor Company. While my truck was there, an ice storm shut down the dealership’s part of the state. To catch up, I got a phone call from James on a Sunday, even though that is not an open day for them.After driving around locally after picking up my truck, it developed a new and unrelated problem. They had a highly skilled technician, named Noble come with a diagnostic laptop and diagnose the problem within 15 minutes of my arrival, verified the parts were on hand and got me on the road to complete my trip in an expedited manner. I was towing a trailer home on a tight schedule so a rental vehicle would not have been a remedy.They did more for me than most dealerships do for their long-time, local customers while knowing I live too far away to come back for future service. Bravo to the Wyatt Johnson Team. If you live within a hundred miles or even more, of the Nashville area, their character and integrity is well worth the drive.Gil Weiss, Bristow Virginia

I have had the same issue with my car dying when it’s left for more then 7 days without being started and moved. The hybrid battery drains completely and then drains my engine battery. It has done this ever since I bought the Fusion brand new. It has been 7 yrs and they keep telling me they can’t find anything wrong with it. They always keep it for a month and then tell me they haven’t fixed one thing. :/ The service Dept is a joke.

Dan C was the man. He communicated well, got the job done quickly, and was a friendly dude.

Just absolutely an awful experienced. Dropped off the 16th of June-10 days go by with zero communication and from there it only went downhill. Parts came in broken, parts took forever to install and the cherry on top was being told to come in Saturday anytime as it’s ready- only to show up and it’s not. Go to any other Ford dealership than here. You couldn’t pay me money to ever return.

Wyatt Johnson Ford Nashville is the best dealer experience I have ever experienced. I only allow them to touch my truck. As far as I am concerned I will never deal with any other business in regards to my vehicles. They are family, they respect you, treat you as a VIP no matter who you are. They make certain you are completely satisfied and they take pride in being so thorough and professional.

Poor service, very slow to check out. Saturday morning at 11 am, only one person to check out, yet 4-5 folks standing around. Misquoted the rate for an oil change, tried to charge more than initially quoted. I recommend confirming the price up front and again on check out.

It was okay. I waited for about 15minutes before I initiated conversation with someone. This was my first time here for an oil change and didnt know the procedures. Where should I go what to do and when it was done didnt know where to pick up my car. Could have been a little more friendlier. Just my opinion as I work in the same industry just on a larger scale. Took exactly 2 hrs for an oil change. The soda machine was broke.

When I walk into this dealership, through picking up the car, I feel that Im 100 miles out of Nashville - which is a good thing. Ive left the world of the surprise fee, the armtwist, the con job. And, Im getting straight ahead service.So far, Im 2 for 2 on annual maintenance for this dealership.

I have been a customer here since it was crown Ford . Body shop is excellent Lee in finance is wonderful and Alfredo in sales takes care of everything the service department needs a little work my experience has been worked out and I am happy to return to have my car serviced. If the general manager had not stepped in I would have taken the car across street to Goodyear. They need a little more people training. Service is where people decide if they will buy again at this fealer

Requested services all went smoothly.

I was having trouble with my key fobs not working properly and showed up unannounced. I explained this to the technician, Andrew, and he got my car set up to be examined. He also noticed my tire tread was off front to back and suggested tire rotation and alignment. It was all done within 24 hours and everything is working just right. Wyatt Johnson did a great job and I would highly recommend their service dept.!

What started as a rough experience ended up somewhat positive towards the end. I purchased a 3rd party warranty from Ford when I bought my truck but was constantly told during this that it was not a very good warranty and wasn’t going to cover my engine issue. After many back and forth discussions pressing the issue, it eventually was discovered that my warranty would cover the issue. I wish this could have been handled without me having to be so involved and aggressive but I did appreciate the loaner vehicle I was given. Overall a stressful week.

Compared to my previous experience coming here today was amazing. I spent less than 2.5 hours waiting. I was pleased with the service overall today.

We were traveling to Nashville & our pickup started acting up. We called Wyatt & stopped there. Upon arriving at 5:00 pm on a Friday evening, they were super friendly. Spotted the problem right away & directed us to a Hertz rental just down the road. Saturday am we brought our pickup in. Monday afternoon it was done. Great service & super nice people. Thanks Wyatt Ford!

Scheduled an oil change for today at 4pm and sat for over 2 hours waiting for the oil change to be complete. I understand everyone is short staffed right now but 2 hrs is excessive. Not only that but when I voiced my concern, the customer service women mocked me for being impatient. She said I was becoming “crabby” after waiting for 2hrs.Poor customer service and very disappointed. No discount was offered and no concern for the customer was made. I have been to this location before and haven’t had a poor experience like this but this was unacceptable today.Will be taking my business elsewhere.

Service was very professional and communicated well. All in all a great experience.

Arrived at 7 am, was told it would take 2 to 3 hrs, I called back around 3 pm, after getting the run around for about 30 min, and going ballistic, was told my car will be done in 30 min, they would call, never received a call, called them back at around 5:30 after some more BS, was told they didnt have the part in stock, I exploded. After somewith dementia more BS this morning (4/9) I finally was able to get my car back around noon. When you have a 83 yr. old mother with dementia and no car its kind a stressful.

Waited 2 hours for routine oil change with an appointment. This should not be acceptable, oil change with an appointment should be under an hour.

What’s the point in scheduling appointments if they don’t mean anything? Why take all my information and ask what services I need done online, only for me to have give all my information again in person. But the worst part is... in what world does an oil change and tire rotation take 3 hrs to complete? I scheduled a 130pm Oil change and tire rotation, I arrived about 115 and didn’t check out until 345. When it was finally done the reason they gave me for why it took so long was “a couple guys went to lunch so there was only 1 guy working in the shop, sorry.” The their credit they did give me a partial discount for the wait. But I ask again why bother scheduling appointments if they don’t mean anything?

Fantastic staff, very polite! Quick and communicated the whole way. It was just a pop in oil change. No appointment necessary and was out in under 45 mins.

Wonderful experience will definitely be coming back for my next service.

Great customer service, but when buying a vehicle id expect it to have 2 keys not just one, the vehicle was made with 2 id expect to get 2. Theres no vehicle manual, and the detailing was poorly done. Not only is there still dirt and dust in the dashboard, the windshield wasnt even touched and has all kinds of grime on the inside...

Wyatt Johnson Ford arranged and paid for me to have a rental vehicle while they checked out my vehicle. They kept me informed and the customer was great

Had an appointment for a oil change & tire rotation. Arrived 30minutes early & it still took almost 3hrs. Staff was very nice & apologetic though. With a dealership of this size, would think it would not have taken this long.

We had catalytic converter stolen and this dealer service department replaced it and installed a cage so it wont be stolen again.

Work was completed in under 30 minutes. Very fast and professional.

Didn’t rotate my tires, which is included in The Works package. However, when I returned, they rotated the tires while I waited. Bottom line is, I had a 10:30 appointment and they had my car until 4:00 but still failed to complete everything. The service has gone down since it became Wyatt Johnson. This would have never happened when it was Crown. I’ve bought 4 cars from that dealership and I’m seriously considering finding a new Ford dealer...

I took my car in for a Factory recall, and a problem with my sunroof inside cover not closing. I dropped it off for the day. Recall was done, sunroof was taken apart but they wanted to keep the car longer. When I told them I needed the car by 5:30 PM to get home an hour away they did have it ready for me. When I returned 6 weeks later to get the repair fished (1st opening they said they had). I was suppose to have a curtesy car. But they had none for me. I was pretty upset. Talked to a manager, told him I had to have something to drive! The 2nd in charge Shawn and the Dealer General manager took care of me. Took a new car off the lots for me to drive! After that, I received calls everyday on the progress of my car repair! Really good service at last! My car was done in 2 days! Very happy!

The staff here is always professional and service is high quality. Im always informed throughout the service process.

They got my car running again and even though it took a while because of covid they were professional and easy to work with.

The service department is always professional, quick and effective. I appreciate the staff at WJ Ford. Thanks to them all!

No complaints about service but disappointed it took 4 days.

The work was done quickly and great service

I had 3 recalls. I was able to schedule a 9am appointment, and they had all 3 recalls fixed by 3pm.

Mercedes, the service rep was very polite and professional. She made me feel welcome and appreciated.

John was very professional and courteous, and I was out in a timely manner. Thank you for your service, I will definitely be back.

Good experience this time.

Professional, courteous, and quick! Plus they havent tried to upsell me on unecessary repairs. Ill continue going there for my cars maintenance.

I brought my vehicle in for a regular oil change and my car is damaged by their service department. Then to add insult to injury the service rep tried to insinuate that my vehicle was damaged on my arrival. I insisted that the general manager review the pictures taken before the service was rendered. State Farm is prepared to deal with this claim if Wyatt Johnson does not make it right. The ball is in your court. Do the right thing!

Air bag recall replacement. Service was excellent and timely

I have had great experiences at WJ but 2 hours or so everytime for an Oil change is too slow. There are too many cost comparable alternatives. Without Quicklane service I will have to go elsewhere for oil changes in the future. Otherwise, WJ is my favorite Ford dealer.

Friendly, prompt, nice waiting room.

I’m going to be completely honest: Wyatt Johnson Ford better be thankful for John in service, because he is the reason this isn’t a 1-star review. I came by a few weeks ago to schedule an appointment and fill a tire that was low that they did not do appointments. I come by today at 9am and I’m asked by my service advisor Blaise (?? Or however you spell it) “did you schedule an appointment?” To which I clearly tell him “I was told you all didn’t do appointments” and he began writing up my service ticket. Now I’m not oblivious to some service advisors taking advantage of woman. I worked a car dealership for 2.5 years and some advisors will target women and run them in circles. I knew what I needed done: oil change, maybe some air filters, and 100,000 mile maintenance services. He states they’re going to do their multi-point inspection, and while they were doing that they found my battery had failed. I’m not upset by this, I’ve had the car for 2 years now and I bought it used so I’m not sure when the battery had been replaced last anyway. What made me the most mad is that he told me it was going to be a couple hours for the oil change and maintenance services. And then a couple more for the battery. So I should’ve been there for 4ish hours right? Nope. I picked my car up today at 4pm. Which he didn’t call to tell me was ready, by the way. I was told I could take a Lyft home around 2pm that they ordered for me. (Don’t even get me started on how uncomfortable this made me because I’m a 22 year old traveling by myself in a Lyft where I was not given driver information or a license plate.) I was 3/4 of the way home when I realized he didn’t offer to give me my apartment keys back so I couldn’t even get into my apartment. I called to ask for an ETA since he was supposed to ask how long it would be anyway while they waited for a part that, oh yeah, they broke and didn’t inform me about. He didn’t know how long it was going to be so I asked him to give me an ETA before ordering me another Lyft back to the dealership to get my keys and then order another Lyft back to my apartment (such a waste of time and money to run me around like this, on top of me still not knowing who is picking me up because Lyft). He told me about 1 hour and I told him I’d just wait at a restaurant nearby (thank goodness for my friend who came and picked me up and then drove me back to the dealership because he never called me. It got to be 3:30pm and I just asked her to drive me there anyway). It was 4pm and the keys were brought up while I was waiting to tell an advisor was ready because Blaise was nowhere to be found.) You want my two cents? Don’t waste your time unless they finally decide to do appointments for everything or find some way to get their act together. Communication sucked, I didn’t feel safe in my Lyft. Thank goodness for John who ended up closing out my ticket because he took some heat and answered all of my condescending questions.

Everyone was very friendly and helpful. Service was completed in a timely manner.

Good service, no particular problem.

Very nice job. Done perfect.

Great customer service......thanks Nathan

Friendly and have all the tools I want to get better

Wait too long for oil change with anappointment

Thank u Dan!!!

Very processional, prompt and courteous.