Came in to Pep Boys with a minor car situation on a Friday afternoon after 4 p.m. When I came in the building I shared my situation with the staff and they immediately knew what to do! A repair person was assigned to me I explained my situation and he understood. He took my vehicle and got me back on the road quick, fast and in a hurry! I am happy to report that everything is well!! They gave me good information and really took care of me! Im glad I chose them to repair my car!

The staff are nice enough, but having to wait 2 hours at minimum for an oil change is pretty outrageous. And thats with a scheduled appointment! I have to get my vehicle serviced here regularly because of a maintenance plan through my dealership, so this isnt a one-off experience. Two hours is short by Pepboy standards, typically you have to wait about 4 or 5 for basic maintenance.

I can not say enough positives…I’m new to the area. I had just finished watching my grandson and trying to get home to let my dog out after several hours of being home alone. I got a nail in my tire and it was going flat fast. I live near Pep Boys and noticed how busy they always were when I drove by. I was tired, desperate and thought I’d be waiting forever. I pulled in and the guy at the front desk was courteous, professional and took all my information. He told me he’d keep me posted. I have some anxiety issues so believe me, every passing moment mattered to me. I was completely blown away when Joe came out and told me the tire was not only fixed but I was ready to go. He could see I was anxious and recognized I needed some good karma my way. He didn’t charge me for the repair and I was in and out in less than one hour. I was so happy I asked if I could hug him! Thank you so much Joe! Your kindness is SO appreciated :)

The manager at this location, Hunter, has got to be the most honest professional I have ever encountered in the auto repair business. I took my Honda Pilot to the 15001 Old Hickory Blvd location in Nashville, TN to purchase a new set of tires. After removing the wheels/tires Hunter pointed out that one of my old tires was a different size (it was about 2.5 inches taller from the rest). He asked who I purchased the original set from and suggested I call them because they just might provide me with some credit due to their mistake (I purchased the set of tires in March 2018 from another competitor). I made the call and the competitor said if I brought the car to them they would provide me with a full credit of the amount I paid in 2018 toward a new set of tires. Hunter reinstalled my wheels/tires and did not charge me a dime. He only asked that I remember Pep Boys for my future vehicle service needs. Hunter could have just slapped on the new set of tires I had agreed to purchase from Pep Boys and never said a word. Instead he put himself in my shoes even though he knew it may result in losing a tire sale on this day. Needless to say I was very impressed. I hope Pep Boys knows what an asset Hunter is to their company. I would not hesitate to take my car to this location. Best customer service I have ever had.

Hunter makes everything perfect. Talk about going above and beyond. He deserves a medal and a big fat raise. Really guys he is the best youve ever had. We trust him. We love him. Hes superb.

I got new tires, brake, and wiper changed. Overall service is good.however I feel they can treat people better and explain things with patience. Wiper they missed to put the clamp or lock cover, when I went next day to ask they just managed and maintained it’s a different brand for driver side and passenger side. But I clearly see it’s same brand and they missed somehow. With this incident, now I don’t know how the other services quality might be. I lost confidence with them reg customer service

Their service is always slow.. 4+ hours. I only come here because it’s convenient and in the neighboorhood. Somewhat nice people though.

Hunter, one of the guys working at the shop, was super helpful! We needed some screws out of our van from the old seats and he was happy to help us remove them, where all other garages wouldnt give us the time of day. Customer service was really great. Highly recommend!

The store manager, Hunter Marzano was SO kind and attentive. Such a sweet guy. We came in because I had a nail puncture my tire and he helped us out quickly& efficiently. I would totally recommend this place to anyone I know!

These guys were absolutely amazing, they were really sweet and helped a lot, ive been going through a lot recently and the whole interaction really made my day ❤

Joe saved the day!!! We had a flat tire from a crazy chuck hole the night before we were heading back home. Only two tire stores open and after sitting 1.5 hour at the first one and they couldn’t help we called pep boys. Joe was repsonsive on the phone and offered amazing customer service. One hour later tire fixed and home bound! Thanks joe!!!

I was very satisfied with my visit! I was struggling to get my tire fixed due to a screw. No other store had last minute appointments. I stopped at pepboys and the guy named Joe assisted me! Everyone were helpful because I know nothing about cars! It was fast, they were able to get me in and out. I appreciate it!

So they had my truck two days for an alignment, 4 tires, new lug nuts, and a tuneup. I had a bad control arm and outer tie Rod end. At the end of day one everything was not done. They got the truck before they opened btw….. Then day two came and we couldn’t get all of the tps (air pressure sensor) working, and we forgot about the lug nuts. Mind you the passenger front is missing one! Also there is a missing tie rod boot clamp. So I said I will bring it back….. I leave and there’s a vibration in one of my rear wheels, and it pulls to the right! I am like seriously??? So I am bringing it back and I will put an update on here.Update: alignment was off, and all four tires needed to be rebalanced! But the Manager Altavis took care of me!Everything is good now!!!

Extremely very talented and knowledgeable on how to take care of a customer. This young man went above and beyond to get me 4 new wheels for my truck. He needs a raise!

Good people. They worked with me to get my needs met, and they really seemed to want to help. Which was an awesome experience. I appreciate all of what they did to help me get my truck running, and I sincerely thank them for working with me to get things done within my budget. At the end of the day, these guys are good people. Thank you, guys!

Paid a $700+ bill just for one of my parts that wasn’t used not to be returned into my car, called and was told i’d get back to within the next few hours and never got a call back, called again said they were still looking for the part and didn’t get a call back. 2 days later i called and finallythe manager went to the bay my car was worked on at and told me my part was there and ready to be picked up whenever, got my windshield wipers supposedly replaced but when it rained they were making the same noise that was being made prior to it being “fixed” i was told they were “entry level wiper blades” and that they could swap them and put a better set on and i pay the difference, when in reality i don’t think the blades were even changed. horrible service will never go there again!

Appointments are pointless. I gave a 4 star because they did at least get me a lyft ride home and back. However I needed to go back to work but couldnt without my car. I went in for a wheel balance and rotation. Came out needing a wheel hub. Not sure what happened. The staff was helpful as much as possible yet cordial.

I gave this place a 5 star rating a while back, but I am adding my review because each time Im needing service these guys really are the best. Its been my go-to location since we moved here and they have always been nothing short of awesome!

So I knew my little car wasn’t braking correctly so I took it to this Pep Boys. Got an astronomical quotes price for brakes, both rear and front, an oil change (had just had one a month prior?), and a bunch of other repairs, over $2700 worth. No way I could afford it. I picked up my car, being told it would be a free brake check, and the guy said I was being rung up for over $30. I said, “for what, I thought it was a free check?” And he said, “yeah. Not the suspension and wheel check for $24.99.” So without calling I guess they thought that was appropriate? Even with the tax that didn’t sound right, turns out they charged me for some shop parts too.Went to budget brakes down the road, they told me I was being taken for a ride. Got only my rear brakes, since the fronts were operating at SEVENTY-FIVE PERCENT CAPACITY STILL, for about $700. Never again. They’ll dupe you.

They were so awesome, fast and they got us a lyft. We didnt even have to ask, now this is top notch service. Thank you boys.

I walked into the Pep Boys without an appointment, and spoke to the man at the front desk (Joe). I let him know that I needed an oil change and it was super fast! Not only was I in and out, but Joe REALLY blessed me by fixing another minor problem that I had with a screw not being put on right from previous car check ups. I didn’t have to ask Joe to do this, it was just out of the goodness of his heart! I will go back just because of the type of person Joe is! Ask for Joe, he’ll hook you up!

Hunter Marzano is Awesome!Great Job, excellent service, quick action!!Thank you Hunter!!!

As the Fleet Manager for Diversified Logistics Solutions, LLC, an Amazon Prime Delivery Service Partner or (DSP), Pep Boys on Old Hickory, Store # 146, in La Vergne, TN is my saving grace when it comes to on-time preventative service maintenance for our 33 fleet vehicles which are driven 8 to 10 hours a day averaging between a 120 to 170 miles round-trip per day all year round. The #146 Store Pep Boys Team is always polite and helpful and their service turnaround times are literally unmatched by any other Amazon approved auto service center in a 40 mile radius of our local area at 342 Mason Road. The Store Manager, Mr. Hunter Marzano and his team, have a natural talent for scheduling my vehicles, working through Element Fleets (Sprinter Leasing Company) complex job work-order approval system as well as ordering and supplying all of the quality OEM needed parts for my 2019 Mercedes-Benz Armada 2500 Sprinter vans. The Pep Boys store on Old Hickory provides quality services that both meet and exceed Amazon vehicle mechanical safety expectations. As a direct result of their smooth, timely, component and efficient maintenance, in my humble opinion, Pep Boys provides and administers better and more comprehensive services for our Mercedes-Benz Sprinter Vans than the local Mercedes-Benz dealerships assigned to our fleet. Diversified Logistics Solutions, LLC is among the top five delivery service partners in vehicle safety and preventative maintenance largely due to Pep Boys impeccable auto care services. You really get the feeling that they know what they are doing and that they sincerely care about your safety and success! Pep Boys through providing Diversified Logistics Solutions top quality vehicle maintenance services is indirectly helping thousands of Amazon Customers receive and obtain their desired packages everyday in a timely manner. Thank you Pep Boys on Old Hickory!

Looked all over town for a tire store to mount go cart tires for my boys go cart. Pep Boys is the place! Hunter and Rob were super helpful and got this completed promptly! Really good guys and will definitely be back! Nice work guys!!

Went to purchase tires and found they are way over priced.... Found a much better deal at Tire Discount...

Laura is great! Quick and easy

Joe and Jim took such good care of my mother and I today, which happened to be a Sunday with a nail in our trucks tire. So grateful for their professionalism. Other establishments turned us away stating they did not have time, but Joe and Jim took the time to get us back on the road safely. Great experience!

I have never experienced such wonderful customer service!!! My car started sputtering and I pulled over to the gas station near Pep Boys. I walked over to their shop and Joe & Hunter took care of my situation. They walked over to my stranded vehicle, jump started it and helped me get it over to their shop where they diagnosed the problem and repaired it. These guys went above and beyond to help me when I was stranded!!! Im a customer for life! Thank you so much Joe & Hunter!!!!

After being told by my vehicles dealership that I would need to replace a component for nearly $700, I took a chance and contacted Pep Boys to get a second assessment / inspection of the car. In almost no time at all, Hunter, Joe and Eric were not only amazingly professional and friendly getting me set up with an inspection, the outcome was more than I could have even asked for. After a look under the hood, they were able to pinpoint the issue was a simple faulty part that they were able to replace in a matter of minutes. I honestly havent had automotive work done so quickly, and positively than this visit, and I would entirely recommend this particular location to all of my friends and family. And to the staff that I worked with at Pep Boys, thank you all so much for such a great experience!

We were having trouble with our 07 Camry’s brakes in which they would shake the car anytime we were going downhill and needing to brake. We made an appointment at this Pep Boys because last year they were great to me when I got a flat bear closing time, and just like last time I was treated to great service.I made an appointment for a Friday and was greeted by Eric. He did a fantastic job if making me feel welcome, explaining everything that was going on with the car, what it needed, and helped me figure out which coupon would benefit us most. As the work was being done, he and Joe made sure to keep me updated on everything happening with the car, and when I finally got it back, it drove like a dream.The next day I was helping my kid get into their car seat and noticed something plastic hanging from underneath the car. Called and spoke to Eric who said to bring it over the next day and that’s exactly what we did. Once there, Eric and Joe immediately took care of us, explained that it looked like a pothole may have caused a part of the mudflap to come undone. They brought me over to show me what was going on and how they were able to fix it. Our whole family was in and out in ten minutes (and on a weekend no less). There was no charge for popping the part back in or inspecting the vehicle or anything. Just good people helping out their customers. It’s one of the reasons I’ll definitely be back here. They have some truly wonderful people employed there and they have my gratitude, and my business.

I wish I could do a negative star rating. These guys are the BIGGEST rip off. Over charging is an understatement. As well as telling us we needed new brakes, when the brakes we had are brand new. They also threw away a tire they said needed to be replaced....I’m guessing it could have been repaired. But we will never know. In the end they wanted to charge over $800 for something we had repaired at a reputable repair shop for $200. We’ve called customer service at the corporate offices, but have not received a call back. It’s disheartening that a large company like Pep Boys would resort to such tactics. Go ANYWHERE but this place! True con artists!

The team did a great job getting my tires patched quickly when I was in a rush. Very professional!

Pep Boys may loose your work order and Manager Bob may try to blame you 3 weeks after doing nothing o fix car.This is 2nd time I was told this... but I must say, they did fix & take responsibility the 1st time. I recommend Chris for store manager. He is Customer Service Professional and MAJOR ASSEST to the company. Current Manager Bob has lost a loyal customer.These same records are going yo be presented to corporate b/c this is not the 1st time. I had issues but I believe in 2nd chances and will say the this team fixed there 1st mistake. God Bless Chris! He seems to know how to talk to customers, take responsibility and problem solve. Chris accepted responsibility of his company the last time my car was forgetten about.Now this Manager Bob, has yet to offer sincere apology and accepts ZERO responsibility for my car being there going on 3 weeks.My car is under warranty so payment is not the issue and knowing you had to Comp and provide free service last time, Id think hey lets make sure we take care of this returning customer. Instead here is the simple versus of whats happening...I turn my car in as it suffered same issue as 2-3 months ago when car a/c went out & car died. 1st time pep boys forgot they had my car over a week and ask me to bring it back, but it was on the lot the entire time as I was away in Memphis. Chris went on vacation and I guess the work order got lost (idk, idc the details b/c Chris EXCEEDINGLY Prioritized & Professionally RESOLVED the issue)...Now same issue happens a/c goes out, car didnt died but I felt it would if I continued to drive on it. So b/c of CHRIS, I was happy to take it back (plus I live close & there was a warranty on the work). This time I got Bob.. I called ahead to let him know I am having it towed in, he said that was okay... just recommend you call to make sure we received it... (I did so). To my surprise he called the same day to say it was done & fixed by about 6pm. And, I was shocked, amazed, and impressed again, ready to leave A Raving review. But when I came for pick up, I went for gas and notice the a/c blowing hot.. So I turn it back in after-hours. (Approx. 9/26/18)I recieved ONE call w/ a voicemail, that I still have from a Chad (b/c I dont delete voicemails) on 9/27/18. It said to call back and I did so and was told it was just to collect more info on why I brought it back.I give them all day to call me and then call them in last hour open and I was once told there was no work order and Bob will call me next day. But when I called back Bob said there was a work order and let me know he thinks the work will cost more than car. Also adding, Sorry about that I have some new guys working and they dont know how to access everything yet. Which to me makes me wonder why you leave them to close the store and answer questions, if youre not accessible b/c I was told by that employee (who shall remain nameless), he called your cell phone both days I called w/ no response. I am not naming him b/c although he may be new he called on you Bob and you were not there to help him, help me by finding work order and providing me a status update.Since then and the numerous times I called, despite the false report by Bob to save himself that I have not and was not reachable, I called corporate twice. Once 9/6/18 and today. Today I spoke w/ Gabriel who informed me the reason the Area Director: LEE, didnt contact me was that he was on vacation. However he let me know Bob said I never called him, which makes no sense b/c how would I have been told one reason for back up was a funeral and why would Bob call to say this to Corp?** I had to shorten my review comments will leave its entirety w/ The BBB, YeLp, Pep Boys Corp, & elsewhere

Joe and Altavis provided great customer service and quality patch work on my tire! Thanks so much, will be back.

Awesome service! Pepboys was the only shop opened and around in my area during this snow storm, Hunter was awesome and took me in immediately when I needed help. Definitely be coming back here.

THIS LOCATION IS EXTREMELY RUDE AND HAVE HAD MY CAR FOR OVER 2MONTHS AND HAS GIVEN ME 3 DIFFERENT DATES ON WHEN MY CAR WILL BE READY. ONE GUY ANSWERED THE PHONE AFTER TELLING HIM I WAS CALLING COOPERATE HE RHEN GAVE ME A TOTALLY DIFFERENT NAME. I WILL NEVERRRR DO BUSINESS WITH ANY PEP BOYS AGAIN I STILL DONT HAVE MY CAR !!

I was having a couple of issues with my vehicle, 2002 Mercury Sable, namely a strong vibration from the front of the car and also concerns about the condition of the brakes.I called in, scheduled an appointment with Hunter, and arrived fifteen minutes before the appointed time. Hunter greeted me promptly, took my car back and within twenty minutes, had an answer for me.It turns out that the Les Schwab tire store that sold me the tires had improperly balanced the front two tires incorrectly (thus causing the vibration). Not only did Hunter repair the issue but he also rotated all four tires, checked fluid levels in the motor compartment, air pressure checked and had me test drive to ensure that the issue had been resolved.Everything was great! I would love to say Thank you for the repairs, for the professionalism, and attention to detail. I would highly recommend this store to anyone looking for a vehicle repair of any type!! I’m very, very happy with my personal experience and will go back to this store for any future needs or work.

Great customer attention, fast service. Hunter even helped me out with installing an air filter

Mr.Joe was in the front tonight, an he was super helpful!! Got my new tire on even through it was late and about to close he came through!! Thank you so much Mr.Joe again!!

Hunter was great! Clear communication that they were very busy but he would get me taken care of... he did as he said he would! I’ll definitely return for any automotive servicing needed under their scope of work. 👌-Guy that had the wrong size wheels

Never book online. They triple book themselves so an appointment is not really an appointment. Then they couldn’t give me an appointment same day. All the while my engine is leaking oil and no solutions. Pick another car service company

Joe was great! Worked me in while I was on an extremely tight timeframe. I was uncertain about the sound of a rub against my back tire. They quickly put the car up, found the problem and removed it. No more than 10 minutes. And at NO charge! Joe & Nathan demonstrated great efficiency and professionalism! It’s why we keep going back!

I was waiting to receive an email or txt guiding me to the review area but didnt get one. Nevertheless, I feel it necessary to take the time to find this website to write this.I had a good experience at Pep Boys and JOE was my technician. My tail lights wouldnt turn off so I had to take a terminal off the battery so it wouldnt drain. This was on a Thursday and I needed my car by Monday. I took it to Pep Boys on Bell Rd near Old Hickory Blvd, told JOE my situation, and he assured me hed have it done Friday or Saturday depending on parts. Long story short I got my car on time and I was unstressed and happy.Thank you JOE!I will be returning to Pep Boys for service when I need it.

Good service here. Special thanks to Jim and Brother Altavis for their work! If you need any maintenance on your vehicle go ahead and pay them a visit.

Everyone is very nice and helpful! Reasonable prices and quick service!

I have come to pep boys for oil changes for almost a year and it has constantly been a longer wait every time I’ve come. I always set my appointment online but for some reason they continue to treat my appointment like a walk in and have me wait for 3+ hours. They are so inconsiderate of other’s time. We all have work to do and places to be and to allow to schedule in advance but still be forced to wait for a little pass forever to get service is crazy. I don’t recommend them at all.My boyfriend came once for a diagnostic at 9 am. We left and called several times to check when the car would be finished. After them saying soon for the 3rd time. We arrived back on site at 3 pm only to see that they were just starting on the car. We had to cancel and he had taken off work that day for the service, only to receive nothing.Please NEVER waste your time with this place, seriously.!

Hunter and Joe are a dream team!!! I initially went to a competitor’s auto store since it was close by to get help with my dead battery and they weren’t even willing to help. Hunter on the other hand went above and beyond to test and ultimately replace my battery. He also changed a tail light that was out. My husbands AC has also been out and they made us an appt for diagnostic service at a great price!!! When your car is not working, it is literally the worst, and these guys made our lives a little better and easier during the process!!

Went to Lyft Express desk & found @joydriv - earn more with Uber, Lyft & more. Plus JOYdriv helps drivers earn an extra $200-300 each week. 💰👍

I was having low tire pressure. I pulled in hoping to convince someone to help as I have no idea what max pressure is. When I pulled up Hunter came right up to my car with a smile and helpful hand. He is such a professional. Great job Hunter thank you for the incredible customer service.Sherrie

Did fine on the oil change I had brought the car in for, but tried to tell me I needed $2500 worth of work and replacements right away that I didn’t actually need. I took it to another mechanic and they said all of the parts they had told me needed replacing were fine for at least another 10k miles

Billy, Joe, and Jim are by far the hardest working, most hospitable mechanics I’ve worked with!! I’m so thankful for these guys! They helped get me in ASAP and went 100% out of their way to make sure that I was satisfied, Pepboys is lucky to have these guys on staff!

Greet service. Very ppliet

Eric and Joe were really nice guys. He told me the price over the phone and stuck by the price even after the work was done. They had the job done fast!! I highly recommend these guys!!

Some of the best customer service I have ever received!! Joe, Hunter, and Eric were so informative, helpful, and professional while also being fun and personable. Will 1000% go back to them for future vehicle needs and have recommended them to multiple people.

Great people and service here! Tyler explained my cars needs and the best cost breakdown it needed to stay road safe in my old 2001 van. They genuinely care to help you.

Had a tire blow out, brought in my wheel and they squeezed me into the schedule. They went above and beyond my expectations helping me out with various other needs. Thank you Joe and the rest of the team for all your help.

Joe and Hunter were incredibly helpful. We came in on 8.27.20, and even though it was Right before closing, they were able to quickly look at and fix our headlight. Thank you for the friendly fast excellent service!

Went to Pep Boys and the environment was very friendly, efficient, and prompt. They helped me with my vehicle and went over and beyond to assist me with my issue. I absolutely loved their hard work and dedication to their job and will definitely be returning in the future. Thanks for everything guys, I appreciate it. 😉

This place overschedules you and have you waiting hours. How is that possible to have an appointment and you still have to wait to get in ? Poor management.

Worst customer service from JOE .also very rude people Dont buy anything or dont go for any service there .

Joe is a great guy and he has offered the best service ever. Thank you Joe!!

Great service and they know what they are talking about. There was an employee named joe who broke down the problem my car was having and told me everything I needed to know. I am glad I took it here and did not get scammed over at 3rd party mechanics

Joe and Eric were awesome. Had a nail in the side wall of my tires (glad I bought the road hazard). They replaced it, got me an Uber home to Smyrna (because a new tire had to be ordered), and had it ready for me the next day. Thanks a lot guys!!!

Stopped by Pep Boys last night for a tire repair. Altavis and Billy took care of us. They went above & beyond to make sure we got what we needed quickly and stress free. My husband and I couldnt be any happier with the service we received. Well definitely do business there again!

I needed to get to the doctors office for blood work and had 2 nails in my tire. When Joe told me how much it would cost to patch I said that I would have to come back when I got my next check, but Hunter and Joe said they would take care or my tire and the bill. I was impressed and overwhelmed by the care and service I received. Joe, Hunter, thanks for your help and I hope you guys keep having fun at work!

This location in particular did an amazing job. I haven’t been able to get into the Nashville or Madison location for months because they never have the time. However when I came to this location, they got me right in, my car was started being worked on within 15 minutes of me being here, and was done within 30-45 minutes! They were very friendly, helpful, and fast!

Hunter gave great customer service!

I would recommend this place, I was in an out in a very reasonable time.The employees here have awesome attitudes! Chandler and his fellow coworkers took great care of my car and made sure all my questions were answered. Excellent service all around!

Excellent service. Joe at the desk was professional, courteous and even saved me some money! Thanks, Pep Boys!

Tire was going flat on our truck and as soon as we pulled up it was one man with a great attitude that was already greeting us and on top of what we needed. He put air in our tire and our air tank free of charge. Thanks for saving the day!!

Today was one of the bad experiences I had. I got an oil chafrom them last month and my oil light would flash when coming to a stop. Took it to Pep Boys today to see about it, and the person in the parts department just immediately told me to take my car to the dealership when I said yes to what make i had because hed seen that issue before alot of times and it might be covered by the warranty....go to Downtown Hyundai....they put oil in my car...and my car has no leaks. Not saying Pep Boys didnt put enough oil in my car when they changed it.....barely over 1,000 miles since the change....so Im just going to leave it there. Might go somewhere else to get my car fixed.

Absolutely terrible customer the last few months. I made an appointment about 3 months for an oil change. I dropped the car off and ran a few errands. I stopped in about 2 hours later and they hadn’t even touched the car. I had to wait outside for another hour.Took the car again today for an oil change. I had an appointment. I called on it a couple hours later they said it was next in line and would be ready in a couple hours. Called again a few hours later, and they said it would be at least one more hour before they could pull it in. I said that I would just like to pick up the car, and I would take it somewhere else. Then they said that they could pull it right in and get started on it after they had the car for 5.5 hours. I picked it up without the oil change and will not service my car at Pep Boys again.

Joe is one of the managers on site - being extremely helpful and knowledgeable, he’ll get you taken care of.

Joe and Hunter were great with my tire repair! They made sure I was taken care of and was on my way quickly! Thanks guys!

Came to get a alignment for my car. I had a accident and my driver side door wont open. They said they wont do the alignment because of the door. I told him he can open it from the inside and dont shut it so he can get in and out because it doesnt open from the outside. He said no they are not doing it. But I went across the street to express and they said yes. They even gave me a discount on my alignment. Everyone express was wonderful. They are friendly and awesome. Got me in very fast. And the staff is great. Thanks express. NO THANKS PEP BOYS.

Bought one new tire and had it installed after getting a flat. Was in and out of there in about an hour. The service manager was very friendly and professional. All of the employees were very polite and professional. Very positive experience!

Hunter and the crew are holding up their end when it comes dealing with the public during these trying times. Thanks for looking out for a Veteran, Go Army!

Met the greatest guy ever! Very kind and the best customer service! Good deals!Make sure you ask for Hunter...would definitely recommend this store!!

Highly recommend this location. The staff is friendly and did a valve stem repair for me at no charge! I will definitely be coming here for the all my tire needs in the future!

Exepcional service from the sales advicers to the decision especialy jose stayed late to Finnish instaling the tires on may h2 hummer.

Great experience here. Joe gives great customer service; I really felt like he had my best interests at heart throughout my entire visit. Juan was great too. Thanks guys!!

Joe was very helpful, honest, and professional. Billy was also very friendly and helpful. Five star experience all around.

Their service is fast and reliable. I recommend for you change your tires their. Thank you!!!

Unbelievable service! Hunter was above and beyond in helping to resolve a problem with my car. Totally unexpected! Honest, forthright and knowledgeable, he was able to diagnose the problem and supervised his guys in order to fix it. You now have a customer for life! Kudos to Hunter!

The guy was rude I had an appointment at 3:30 but they made what appointments at 3:30 but I came first and I have to wait till the other to arrive no thank you Ill go to another Pep Boys

Great service! I limped in there with a flat tire and they put my spare on for free.. can’t get that kind of service At Walmart.. I’ll be buying my tires from there from now on 👍😊

I was pleasently surprised with the high level of courtesy and professionalism!

I set up an appointment for my truck. When I arrived they started to work and did not charge me for unnecessary repairs. Fast service

I am so disappointed in the lack of communication from Pep Boys. My car was towed late Friday night there and we knew they couldn’t get it until Saturday. Saturday we wait for a call about the car to know what is wrong. We wait and wait. We end up calling them around 5 pm. No one called about the car. When we called, we knew something was wrong. There was a break in at pep boys and someone broken the back window out of our car and stole a few things. They didn’t call us!!!! We didn’t know anything until we called!!! That is so wrong. They promised a rental car until they could fix the car and replace the window. They would replace the window and paid for the repairs. We go Sunday to get a rental and they don’t rent cars out on Sunday. We had to get a Uber to work Monday. Now, they offered to pay for the Uber. But it is the lack of communication! You promise a rental do it! Then, we were promised communication Monday with updates on the car. We didn’t get a call until 3:00pm! To top off the whole thing, when we got the car back... they didn’t get the glass out of the back of the car which they promised to clean up! Disappointment!

Great service!!! Quick, thorough, knowledgeable. Awesome customer service!!

I’m here now waiting over 3 hours for some basic services. The communication to customers here is TERRIBLE... I set appointment a week ago for the earliest time available for a reason. If it’s going to take forever to do something that you know the customer is expecting to be quick, LET THEM KNOW. I’m in the service industry and this is horrible service... Pick somewhere else

Been here several times when the Firestone up the street was too packed to even greet me at the door. Their prices are competitive and usually can work out to a discounted amount, work quality is great. Had my brakes done and when I took my car to a dealership for a prepaid service oil change, they said the brakes looked great. Very quiet location, wish they could have a few more people in the shop. Id come back here again for repairs.

Purchased a new battery here. After checking around town, Pepboys had the best price/warranty mix. They offered to install it for free, which I wasn’t going to do, but apparently they charge you an $18 “core fee” if you don’t let them install it. So I figured, whatever, let them swap it out for me. I booked a 10 AM appointment online and arrived at 9:55. The car wasn’t ready until right at 11. I’ve swapped out plenty of batteries in my time and it never takes more than 5 minutes. An hour just seems ridiculous. I understand they were busy with other jobs, but that’s why I made an appointment. What’s the point of an appointment if they don’t honor it? Overall I’m satisfied with the product (it’s still hard for me to accept that a battery costs $100+ these days) but the service was poor.

I have been a customer for years. This place is one of the few Auto stores that still focus on customer satisfaction. Every time I visit the store, the Reps always give me great advice and they make sure I am happy with the product I purchase. I encourage my family and friends to go to this particular store because of the great knowledge in the Auto industry. Not like other stores that just try to sell their product to meet sales..I recommend this store to everyone. It is the best in Nashville.

Dont come here to get your car serviced if you value your time. I dropped my car off for oil change and was told it would be 1.5 hours. I left and came back 1.5 hours later and they hadnt even started. AND a mechanic came out and asked questions about servicing an employees car! So Im waiting 2+ hours and they are servicing their own cars!! WTH?!

I was hesitant to go to this place but I coworker told me that it was the only place that he counted on so I went. When I went I was pleasantly surprised by the help and knowledge of the people that were there I will probably never go another place again these people came out and did work on my car with no charge. It was completely awesome it may have been the day it may have been the week who knows but I had a great experience.

Service Manager named Bob and technician named Eric were both fantastic! Their commitment and service to customers (even like me who came in late in the day without an appointment) is second to none. They both represent Pep Boys extremely well. As Arnold would say, Ill be back. Thanks to both of you for taking such good care of me and my daughters car.

My daughter went in with an infant and paid for four new tires. They let her drive out of that place with her rear tires wobbling when she hit 40. She is there now waiting for them to figure out what they did wrong ! Do not go to this place ! They do not know what they are doing!

What a wonderful experience! I highly recommend taking your car here! They really are a great example of amazing customer service when you really need it. I couldnt thank the staff enough for their help. Kevin and Jim made a dreadful situation of having to get my car fixed a lot less stressful. They were friendly and went above and beyond to help me with what I needed, even offering me a ride back so I didnt have to walk. The only way this would be a better experience was if it was free. Go see them, you wont regret it :)

Staff was very friemdly. There was an employee that is a former Veteran. He was very helpful and carried my car parts. Exceptional service.