Nate the Great, Stephanie and Jeramiah are an incredible team that will go above and beyond with their service and communication to make sure the job is done right. We brought our Mercedes E300 in after a collision since they are a Mercedes certified shop. After 12 weeks of dealing with our insurance companies unwillingness to cooperate with us and the shop, the whole team still brought excellent communication to the table and went to bat for us against the insurance company to make sure they paid out what they were supposed to.Not only did they finish up that car, but Nate also advised us on an issue with our CR-V that the dealership had quoted $4K for, and found a simple solution for a great price. I cant recommend this shop enough.

Very happy with the work done on my Subaru. Would recommend these folks to anyone.

Stephanie and her team always do an outstanding job on my vehicles! Ive had everything from minor paint work to major body repairs and it everything is always perfect. Best body shop in Nashville!!

This place is amazing! Their communication is great! They had it done early and it looked and smelled like a brand new car when I got it back. They were very proactive about working with insurance to get the job done on time. ECR alleviated a lot of stress for me during this collision repair. Would recommend to anyone and will definitely be back!

The place did a wonderful job with replacing the parts damaged on my Lexus IS 350. They are amazing at noticing all the details of your vehicle and they know what it takes to get your car in perfect condition. They corrected some paint, cleaned my headlights, and waxed my car all out of courtesy before giving it back. They also knew the answer for every question I asked them which I found very valuable because I got to learn details about the car that are useful. Customer service was wonderful, this is a very trustworthy shop. They have high respect for their customers, would totally recommend!

ECR did a great job repairing my brand-new, convertible Mercedes that had been backed into. But just as importantly to me, when there was a problem, they were very professional and kind and worked hard to make it right. Honestly, every company is going to make a mistake at some point, the difference is in how they handle it and ECR handled it exceptionally. I highly recommend this company.

ECR handled a custom install on a spoiler for me and really came through. We hit a snag when while removing the old spoiler they found holes drilled from the factory that would have to be filled. They called me down and had me check before they proceeded with any further work.A few days later I went to pick up the car and was surprised that they washed and waxed the car and had her looking showroom fresh. Super friendly staff and they make sure their work is right; body work was perfect. Would not hesitate to take my car back for anything. Thank you!

This place was recommended by my local auto dealer to have a small repair done on the bumper of my Mercedes. Originally one of the shop managers, Greg, informed me they would have my repair done in a week to ten days. It ended up taking them almost an entire month to fix my vehicle. They constantly failed to inform me or give me up to date and accurate information on the status of my repair, and misled me about when I could expect my repair to be finished. At one point I was hours away from picking up my car, having just received an email from the shop saying my vehicle was scheduled to be picked up that day, upon calling the shop Rick informed me they would need my vehicle for another two weeks. The employee tasked with keeping me informed about where my vehicle was in the repair process, Rick, on multiple occasions did not keep promises hed made to call and give me an update, or update the status of my repair within their system. Im fairly certain they did not do anything on my car for the first week they had my vehicle because the insurance company had not even spoke to them about updating the quote for the repair. In order to make any head way I had to get in contact with the regional manager for the company, Bryan. He also was poor with communication, I had to make multiple phone calls in order to get in touch with him even though I was promised on several occasions he would return my call. The bottom line is In order to get my car back, I had to get in touch with the regional manager to make sure he would stay on the shop in Nashville in order to get my car fixed. The Regional manager, Bryan promised to reimburse me for some unanticipated expenses I incurred due to the length of time of the repair but as soon as I had paid and picked up my car he never responded to the email Id sent him when he told me to forward him receipts. This place is dishonest and clearly doesnt care about their customers or the situations they put them in. I strongly warn anyone considering using this shop to get a repair.11/06/2019 EDIT: Bryan, the regional manager, ended up mailing me a check for the expenses I incurred due to the repairs being behind schedule, and was apologetic for the inconveniences I incurred.

Came here to get my headlights buffed and SHELLEY did AMAZING! My headlights were yellow and foggy and wasnt sure if they could be buffed to look like new again. Turns out, they can. Will return to take advantage if his great work.

Very pleased with our repairs and wed definitely bring our car here again. It took a little while, but it was well worth the wait. The car looks as good as it did when we bought it. Nice job ECR 😎

Brian and the team and European Collision Repair have been phenomenal to work with. If I could give more than 5 stars I would do so!I have a Signature Series Model S Tesla, and I am obviously very particular about the quality of the work that is done on the car.The quality of the work was impeccable, and moreover - I understand that after they had done the repair, it didnt meet their final quality control, and they tweaked it so it would be essentially perfect. And it is! There are only a few hundred cars in the world with Signature Red Paint and mine is one of them, and they matched it, as above, perfectly.And, they told me of their 30 day guarantee. Tesla door handles are rather finicky and while that has nothing to do with the smashed door, they are fixing that as well.Best yet, the pick up and deliver the car, and since I am always busy, that is a tremendous convenience for me.So, I hope I never need them again (meaning I hope I dont have any more body damage) but if I did have any need for a repair facility, without hesitation I would call them first!

Took my BMW here, they did a great job and the customer service was excellent.

These guys are great at what they do!! I had extensive work done on my truck with this shop. They went above an beyond on keeping in touch with me as far as the current state of where my vehicle was at an what was going on with it. I highly recommend this shop to everyone!!! They will treat you an your vehicle like your part of the family!!! # Customerforlife.

Incredible service and workman ship from this top-notch company! Greg and Brian kept me informed frequently on the status of my automobile, and assured me only the best parts and workmanship. They did not disappoint. Extremely happy with their work! I highly recommend bringing your luxury automobile to ECR for repairs, you won’t regret it.

I can’t tell you how much Bryan and his staff went above and beyond to make my overall experience excellent. I will alway go to this location for all future service.

Bryan, the general manager, is one of the friendliest, most articulate customer service reps Ive ever had the pleasure of working with. He was incredibly helpful and knowledgeable, and assisted me personally through every step of the process. I never felt out of the loop or uninformed. I cannot recommend ECR enough! Also, he is Tesla certified :)

Quick and high quality repair to my Tesla bumper.

ECR did a wonderful job matching the paint on my vehicle, which is a VW GTI Rabbit special edition. They returned my car to me earlier than they had expected and had waxed the entire car, which made the paint job look really great. Also, before I drove off with my repaired vehicle, they were so nice to check the tire pressure to make sure the tires were ok in the cold weather. Could not be more pleased with the repair and customer service.

I had the worst experience with ECR. My car was hit in a parking lot in September and I went through my insurance to have my bumper repaired. Once the estimate was approved by my insurance company I was told a date and time by ECR to drop off my car and was told it was a 3-5 day repair. My entire ordeal just ended - a month later. ECR lied to me and my insurance company multiple times and spent the first two weeks waiting for parts that should have been ordered before I even dropped off my car. They then got the wrong parts multiple times and did not communicate to my insurance company along the way that they needed supplemental forms completed. They also failed to contact me or communicate with me at all during this entire process. I had to call them every time to see what was happening with my car and multiple times I was told someone would call me back and no one did. They have too many cars in their shop and can not handle repairs in a timely and efficient manner. More importantly they can not accept responsibility for anything and continued to blame the insurance company for their own short-comings. DO NOT GO TO ECR!!!

Friendly Informative staff. Really helped out with my collision loss issues with my insurance company.

I received amazing service from Bryan, whos the general manager, and, specifically, one of the technicians, Kelly. Both were beyond helpful and courteous, and they took the time to thoroughly investigate and diagnose my Teslas issue. They also took even more time to thoroughly explain it to me ... I especially appreciate that there was no mansplaining! This company is one of the very few in the Nashville area thats certified to work on Teslas -- and the level of service and knowledge tells me why.

All around highly recommend this body shop! Quality of work is great -- my vechicle looks and drives like new! Of course No one wants to deal with Getting repair work done after an auto accident but ECR honestly made the experience very pleasant!

Follow up; I went to pick up my car and it looked absolutely amazing!! There are some scratched parts under the hood, bumper has a gap, and roof is scratched up a bit but nothing we can’t address. Ken was apologetic for the initial experience which is admirable. I am truly amazed about the work they have done! At this point I am thinking maybe we just had a rough start:) amazing work everyone!! Thank youEstimate started with Ken and actual Repair started around 3-13-19; no communication what so ever unless I call myself; “promised” pick up date has changed 4 times already; promised phone call today (4-16-19) didn’t happen. The sad part I’m beyond upset an frustrated. I am grateful for other people that had an amazing experience with ECR yet I’m not one of them and can not recommend this shop. I can’t wait to pickup my vehicle and close this chapter!

Man these guys are great! Some of the best people to work with and they do incredible work. My first time i had to use them was when i had bumper replacement on my tesla due to a hit and run. They took care of it from soup to nuts. Then most recently when my tire was flat and had a tow, my front bumper had to get fixed. They took care of that. Today they just wrapped up my cracked mirror and fendor. Since I dont live in nashville, theyve worked really hard to ensure they can finish everything within a tight timeframe. HIGHLY RECOMMEND!!

Rick and Greg were incredibly knowlegable, friendly, and helpful. I did not get the chance to transfer my car to European Collison Repair before the car was declared a total loss by my insurance company, but when discussing bringing my car to their shop from a different shop, they were 100% transparent about how long this sort of repair could take, and the process they would go through when assessing my car. Even after I went back to their shop to inform them the car was declared a total loss and would not be coming to their shop, they treated me incredibly well and made a stressful situation less stressful.Heaven forbid my wife or I need any collison work on our Vokswagens in the future, but if we do, I know excatly which shop I am calling.Thank you ECR!!

Bryan and Greg are both great and extremely courteous. I know they wouldve made my car look perfect if they were given the chance.However, I am very dissatisfied with the system. I brought my car to be repaired after a wreck and it was deemed to be totaled. I went to pick up the car today intending to continue driving it a little beat up only to find out it was in pieces. They were not allowed to put my car back together again for liability reasons, so they gave it to me 100x worse looking with all the parts in the trunk of my car. It is illegal to drive now because a headlight is missing. I wish they couldve told me it was totaled without taking the entire front part of my car off.

Would give 5 stars but USAA and ECR did NOT coordinate with us the unstated rules about rental car depending entirely on repair parts being IN HAND, which interferred with our travel plans.

The owner is a good guy, excellent work! He explained everything as if we been knowing each other for years

ECR took my car in and stayed in constant communication with me throughout the process. Greg, the parts manager called and updated me twice weekly on progress which I much appreciated. I drive a higher end Mercedes so if you have a luxury European or Telsa they are the place to go!!

As long as Tracy is working here this place will succeed. Hes the best ever. I went here after having a nightmare of a time at another repair shop. He and his team checked the repair and assured me it was fine and then repaired new damage. The little things matter with them and thats great. They organized my trunk. I had everything back there...(papers, pens, bags, hair ties, first aid kit etc). They put everything nicely in bags and vacuumed and wiped down the interior. The repair was done and Im a bit of a perfectionist when it comes to repairs and Tracy offered to take it back and redo it. Rented me a car and even gave me a ride to the rental place. I wish he could be cloned and put into other repair places around Nashville.ECR is a certified Tesla repair shop. There are Teslas just parked there all the time along with other high end cars. I dont plan to ever need ECR again but if I do, I know theyll be there. Its a bright spot on Murfreesboro Pike for sure.

These guys are professionals. Wouldnt trust my vehicle with anyone else. They can handle import body work better than any other body shop in town.

Top notch work! These guys are awesome!!

Horrible experience.-- A bunch of parts ordered incorrectly-- Forgot to order various parts then ordered the wrong parts-- Overall Bryan was OK, silver lining-- Lamborghini original estimate was 4 months, ended up finally getting done after 11 months. That is $60k of Loss of Use alone.-- After the Lambo was back, then took several attempts to get the indicator light, the roof didnt work and kept jamming, the hood gasket seal never replaced and the trunk shroud component-- As of 11/7/2020 this company is still despised by myself and multiple individuals I know who had equally bad experiences.

They said it would take 7-9 days and they had the car for alomost 3 weeks.......

Top knotch!

Nice guys