Absolutely HORRIBLE company!!!!!!! Terrible service all around. Bought a fridge, paid for delivery and install. All they did was drop it in the office kitchen and left, did no kind of install. On top of that I plugged the fridge in and it doesn’t work at all. I called and get the run a round. I called corporate and that was just as bad. I sent pics and videos of it not working and the extra damage they did during the delivery (put a huge dent in the front of the fridge) it’s been weeks now and I haven’t received a response. I ended up doing a dispute with my credit card company. Just go buy something on sale at a legit store like Home Depot or Best Buy. It’s not worth the savings to deal with this company and the employees. If you do go in the store, look on both sides of the appliance your looking at because they cram them right next to each other to hide the really bad damage on the sides and back. They are a very shady company.

I will give them 0 stars if I can. The workers are Lazy, unorganized don’t know where the other part of the sectional sofa was smh.. Waste of time.

Wow is all I can say !! 1st upon walking in everyone was seated and relaxing. The gentleman who got up acted as if we were interrupting him. A nice young lady working with him got up to tag along and help. Every time she tried to help he stepped on her helpfulness. I had every intention of dropping some serious cash that day but I had been up early delivering dogs to the vet, painting outside while cool, and washing my car so I looked homeless. Which is how he treated us! I decided to go elsewhere and buy the most expensive appliance package and household full of furniture. Shame on you Mr.!

Super deals on appliances and more.Some have dings but you can always order a part and still save a lot. I got a Bosch DW for super cheap, big dent in front panel. I ordered a new one for 80.00 and still saved. I put it on myself thanks to YouTube. Im 70 yr. Old female. Easy

The Worst Customer Service I had experienced ever. No one there was helpful in providing any information on A bedroom set I ordered back in May. Every-time I called to check on it- it was one answer “do you want to cancel” and “ we dont know when it can get here”. Until I called the Antioch location an d Sandra the Manager there took care of my right on the spot. Kudos to her on her great customer service. Go see Sandra at the Antioch location she will do everything she can to help you.

Angie approached me immediately after returning to the floor. She followed up with me after completing svc with customer she was already helping. Angie was very affable, courteous and made sure I understood everything, answering my questions. My last visit was purchase about 3 yrs ago under Sears so she made me very comfortable with this company name I have heard of but not familiar with. Enjoyed my visit and purchase experience.

Don and Jim were awesome!! In and out and got my sofa

Dont waste your time buying from them online. Charged my card. Confirmed my order. No call for delivery. When I called them they told me they sold the item to someone who came in the store in person and that people who walk in have priority over online orders. So now Im trying to get a refund from them to shop somewhere else. Highly disappointed. Practically a scam.

Fantastic experience from start to finish. Evans is a friendly and knowledgeable sales person, so definitely ask for him! Great selection of appliances at reasonable prices. Highly recommend!

Usually dont write reviews, but our experience with American Freight has made our moving experience incredibly stressful. We had a washer delivered broken (wouldnt drain), two dryers delivered broken (they wouldnt heat up), so we had to have an electrician come out to our house and charge $200 to tell us that nothing was wrong with the electric and that the appliances were delivered broken. They also couldnt test the dryers because they took them back both times. Then, we were placed on a waitlist to receive a dryer, and have already not had one for a month because 2 were delivered broken. The company refused to let me refund the dryer and instead made put me on a waitlist despite having to wait a month and have 4 different appliances delivered to our house with only one working. The amount of hours and stress this had added to our move has been unbelievable.

Just would like to say I purchased a stove and the customer service at this location from Angie and Evans was excellent. They made sure I was getting the right size for the space I had. The price was a great deal too!

Excellent place to get all your appliances and also furnitureLes was a great help excellent customer service

I ordered a new Sears Kenmore refrigerator online in December 2019. It was delivered on December 29, 2019. I started having trouble with the cooling of the refrigerator in February 2021 (14 months after purchase) I called an appliance repairman and he serviced refrigerator by cleaning the condenser coil. It was still erratic in its cooking ability; reaching 60 degrees often. I called again in March 2021 at which time the same repairman said it needed the fan motor replaced. He told me that the fan motor for this fridge had been discontinued. I was shocked since it was only 14 months old. I called the Sears customer care line (in India) and explained situation and was connected with the parts department. I then ordered and paid for the needed part on March 10 and was told it should arrive on March 22. I called back March 24 and was told the part was delayed and I should receive it April 23 (today) I just got off thephone AGAIN with customer service and am still in the dark, still do not have the needed and paid for part and do not know when OR if I will receive it. Meanwhile, I am still paying monthly on Shop Your Way Sears account for this LEMON refrigerator. I am STILL living out of an ice chest and buying a bag of ice daily because I cannot use the refrigerated section of my fridge that I am still paying for. My husband is furious and wants either our money back or a suitable exchange immediately. Please answer me as to how we will get satisfaction for this awful situation asap.

Prices was ok. Not a big selection on what I went for. The staff was distant and quiet. You could hear a pin drop. 😕

We had the best service! Amy and her team took care of what we were looking for. They were able to get the appliances that we needed for our new home. They are always getting new products and it was great to be able to not only get what we needed but be able to take it home the same day! I would highly recommend!

Angie was the best and most informed manager I’ve ever worked with. She helped me find the right refrigerator for me. I will be back for more purchases.

They wont let you negotiate the price. Which is something I really like doing. However the prices are not bad definitely cheaper than retail. However they will not let you return anything. Keep in mind this is for stuff that is dented scratched and so on.

BEWARE - If you sign up for six month financing, they continue to take money from your account for months. I have called American Freight. I have called American First Finance. All calls and emails have gone unreturned. All my payments were made on time and they have taken over an additional $2,500 from me. Currently disputing with my bank and will pursue other legal avenues if necessary.

We purchased a refrigerator here in January and paid extra for the “protection plan” so that any issues would be covered. Well, the protection plan is an ABSOLUTE SCAM. The freezer has been broken since we plugged it in (does not freeze - at all) and they say that they will replace the appliance if they can’t fix it.We have had technicians out about 6 times now over the course of nearly 5 months, I’ve spent HOURS on the phone with the Sears repair people, and we still are nowhere near having a freezer that works. The technicians are overwhelmingly incompetent and the people working at the call center are untrained. It is truly the most frustrating customer service experience that I have ever heard of. Actually cried out of confusion and frustration.I hope that some people will see this review before purchasing an appliance here. It is NOT that much cheaper than purchasing from a big box store, and you will actually get your appliance serviced through a protection plan from somewhere else.DO NOT BUY HERE

Poor selection. Two sofas and three bedroom sets that we wanted were out of stock. We finally settled on one of the few sofas available, and after 30 minutes the guy still couldnt figure out how to ring us up. When he finally did it was for the color we didnt want. We told him this and he told the other guy behind the counter You can have this sale, I cant figure it out. The other guy told him he was busy, so we left empty handed.

Very good customer service frm angie 😁👍And she’s very nice and talkative

I had an incredible salesperson Jairo aka JP - I bought a stove & microwave and then he kept a watch out on a fridge for me. He let me know when it came in, then helped me get a free service call when it was delivered missing a wheel. He will take care of you and is very kind hearted.

I am very pleased with this location and Angie was such a big help! My shopping experience was pleasant and she made sure my delivery fit my work schedule! I will definitely be back!!!!!

Angie was great to work with and was willing to answer any questions I had! Helped me find a whole bed set that I’m very pleased with :)

Love this place. We have bought a lawnmower, furniture and a bed from here. Fridge next. Lol. The people are great and the deliveries were on time. Cant complain one bit.

I am returning. They have quite a few things there.

I had the pleasure of being helped by Ms. Angie Harris...she was very professional and knowledgeable about the different products they offered. I ended up getting the washer/dryer combo she suggested and I absolutely love it...I will definitely be back in the future for other appliances I might need for my new home, and would love for Ms. Angie to assist me then.

I approached the facility and received automatic customer care! Angie assisted me in finding all that I needed. I will definitely be coming back for future needs!

Gotta check this place out anytime I need an appliance. I noticed this time they had mattresses if you need one, check here!

I had a great experience with the purchase of my washer for my salon. It was time sensitive and Angie made sure to get it to us fast. The delivery crew were also great and efficient to get the old one out and the new one in quickly in the middle of a busy Saturday.

Great service every time I have visited. Angie was awesome. Very helpful staff overall

Purchased a refrigerator and dishwasher and paid for delivery. Refrigerator was scratched from delivery and dishwasher was lost. They got us another dishwasher but it did not work. Multiple calls to the store would result in being put on hold endlessly, being told they would call back (they would not), or simply not answering their phones. Evident they would not fix their issue. Just paid another company $200+ to fix their dishwasher they sold me. Terrible experience. Will never use again and would not recommend anyone shop here. Is zero stars an option??

Angie was wonderful offered md great service. Answered all my questions and found the best refrigerator for me, helped ne to decide to add my 5 year protection agreement. Shes a great seller

Dont trust these guys with online orders. I ordered a refurbished washer and dryer from this location online. They canceled one which must not have been available, but they never completed the rest of the order . When the first item was canceled, I received a refund for that item, but have never received a refund for the remaining $480 for the other item and shipping/delivery costs. This has been a couple months now, Ive called support multiple times and each time they tell me the same - theyre putting in a ticket and I should receive the refund in a few business days. I have never heard back, never received any refund. Theyve basically stolen $480 for an order theyve never completed.

Bought a washer and dryer set, and had a broken dryer delivered. Doesn’t work. My delivery drivers told me a tech would be on his way to fix the little piece that was missing. I called the store three times to verify this, and everyone essentially told me to stop calling and that the tech would be there by the end of the night. No one showed up. I called the next day after delivery and they told me they’re not sure what to do and pushed me off onto the third party dryer company to have fixed. 0/10, still can’t contact a supervisor, now I just have a broken dryer and no way of having it fixed or refunded

Les was great! Offered suggestions and alternatives to what I wanted even though it wasn’t the floor. Super helpful! Thanks!

Amy was very helpful and made sure I got everything I needed and even helped me with some items that weren’t listed! I highly recommend this location if you are moving.

Angie was incredibly helpful. She checked me out quickly and made the process easy. Recommend!!

Angie gave great customer service, she found the refrigerator my wife and i wanted. Great pkace to save money. Recommend Angie for great service

Get great deals on certain things. I bought an amazing GE fridge for $500 with only a couple small dents on the stainless steel front. I covered the dents with magnets and its perfect.I took all five stars off their rating because they have dishwashers four feet off the ground that are not bolted to the cabinets and will easily tip over on you when you open the door and roll out the racks to look inside. Im surprised someone hasnt been crushed yet. Completely unsafe, and a lawsuit waiting to happen.But back to the good things, the appliances are really good, delivery was reasonable price and reasonably convenient. It is a little hard to schedule because the delivery company is not Sears, so only the delivery company can cancel a delivery and only Sears can reschedule a new delivery. If you cancel a delivery you have no guarantee how many days to reschedule. Fortunately our request for last stop was honored so the fridge was delivered at 8pm when e were home from work. I wish I didnt come to look at dishwashers or they would have had a five star review from me. Im actually walking over right now to see the manager.

Bought protection agreement with fridge.called in August to make an appointment & was told to call in Sept . Then told my agreement had expired. Wanted to sell me a new agreement....sounds like a con to me. Surprised Sears would act this way.my advice..dont buy protection from sear

Disappointing. Since it claims to previously be the Sears Outlet store, I expected it to be more like Sears outlet. It looks similar inside, but the selection is much smaller than Sears Outlet. The discounts are much smaller. I was looking for a dryer and about 1/3 of them had no price tag or product information - only an “inventory tag”. On the rest, the tag did not give any info on features and some didn’t even have a model number so you could google it. In the end, after googling a few to figure out the features, I found nothing with the features I wanted and it was a waste of my time. I won’t be going back.

Angela was efficient and understood how to get the refrigerator deal done enabling a great deal well worth the drive. MANY THANKS!Dave P.

JP was great but extremely unprofessional delivery. Guys were arguing for 45 min + outside the house. While my washer and dryer was sitting on the patio.

Angie was an excellent sales associates. She answered all of questions with details.

Bought my washing machine here great deals, huge selections

Had a great experience buying a new fridge here! Angie was very helpful and assisted me in finding exactly what I was looking for!

Great Friendly Staff...treat you like family. Fast Delivery.

This is a good store...I think their corporate should make product available..some very nice items..for example a very popular sofa and color right now..its like a show room like they do when they sell cars but you have to have product available

Angie helped me, she was so sweet and thorough!!

Exceptional customer service! I love the atmosphere in this place, Mr. Evans was the best love his honesty and willingness to help.

Searched for electric dryer. There were about 3 and about the same price as retail.

Ordered a whole bed set, not sure til it is delivered in one week, but Dee was a big help. The reason 4* was because my 1st 5 choices were not in stock.

Angie she really helped us a lot she’s really a good helper she gave us a good deal we will be coming here more often

Angie was so nice and attentive. I had a wonderful experience 😊.

This place feels like someone is going to pop out from behind one of the sketchy appliances and scare you. The sales guys look like they are all on work release and the guy who helped me told me 4 times in 5 minutes he works on commission only then tried to Debo me into buying something. Also they charge $170 for installation and $80 delivery so you arent saving any money. I went to home depot and bought brand new for the same price. Also the guy offered to take my friend in the back for a discount and accused them of being stoned. 🤷‍♀️

Evans was a great help. Professional, knowledgeable & friendly. Highly recommended

The old saying “you get what you pay for” applies here. Do not expect good customer service at this place, only drastically reduced prices on appliances. Think of it like buying at a garage sale. 2 stars because I found an awesome new but out of the box Whirlpool dishwasher for half cost, because it has some small scratches on it in the front corner. Now that it is installed you cannot even see the scratches. Understand that any reviews you read from before Summer 2020 were under PREVIOUS OWNERSHIP by Sears (from whom I’ve bought appliances at this location for decades with great service). This new team is brand new and a completely different company.The reason I did not give this place 5 stars is because I took on all the work of delivery and installation, and basically all the risk if it didn’t function properly. It was a major hassle dealing with a very unorganized staff team, so the attempted delivery process was a cluster. After being wait-listed for a week on their delivery calendar, they totally screwed up the plan to deliver and install it, informing me they scheduled it with the wrong team who does not do installations. This required me to make a second trip there during a pandemic (no willingness to correct this over the phone) so that I could get a refund on the delivery etc. I decided I’d NOT depend on this place for a correct installation and instead met my own personal handyman there to pick it up, load it, and then install it.BUYING TIP: Make sure you get any and all “policies” in writing from them. I suggest you hire your own handyman to pickup/install, and then use it THAT DAY to make sure it works. We witnessed a customer at the counter today complaining that the appliance doesn’t work, and saw the staff abrasively say “Sorry, it’s been more than 48 hours, not our problem.” So you do run a risk when buying from this place that you may get stuck with an appliance that doesn’t work. They do tell you the manufacturer honors the warranty, but sometimes warranties don’t cover 100% of the cost to repair. So just be aware and understand the rules and get it in writing.

This is how long I was on hold,hung up an call back to be put on hold again by a lady name bre

Amanda helped us so much in buying our slide in stove! Just had to go to Nashville to get it! Thank you,Amanda!

Angie did great. Helped me get my washer and dryer in order and ready for delivery!!

We had a fantastic experience at the American freight on Thompson Lane. The customer service was fantastic! Big thanks to Les and Angie! They were both warm, friendly and helpful with product information. We are pleased with our experience!

Angie did great locating me an electric dryer. Highly recommend

Angie is amazing!! So helpful! So great!! Thank you Angie for a great experience!!

Angie was very very kind and professional. Recommended mattresses and protection for them Highly recommended.

Ms Angie was so helpful and made the experience fun and easy. Will def shop here again

I was in a position I shouldnt have been - needing a washer and dryer. Going into the situation unhappy to begin with, Angie and the rest of the team at American Freight made my shopping experience easy. Delivery and installation went as scheduled with no problems. I didnt want to buy a washer and dryer, but if I had to, Im lucky to have had a good experience doing so.

Fantastic customer service. Guy at the counter was running double duty. Computers where slow so he helped two customers at once, and was on point for both of us. He is the reason for the 5 🌟. Im sorry for not getting his name.

Its not Sears anymore. Its American Freight! I had to hunt down, someone to assist me with my laundry needs. Not real impressive!

We got delivered a BROKEN dryer that we had bought. They went ahead and dropped off the broken dryer and said a “dryer tech” was on the way when they don’t even have one of those in the store. They are absolutely NO help. They are liars and no one cares at this store. DONT GO HERE.

DO NOT BUY FROM HERE! Sell faulty products then pass you off to warranty company and neither company will help you. It was great when Sears Outlet but not anymore. Bought a certified refurbished freezer from them. It was a scratch and dent model not previously used. The compressor started going out within a week of having it despite the certified and tested claim from American Freight. (Yes, we properly hauled and waited 48+ hours before plugging in). We purchased the protection plan so we called and immediately made a claim. Soonest available appt was 2 wks out. Tech came, said compressor is bad a new one is needed and the parts would have to be ordered. Also, that this model ran on butane so there was only one tech in their company that could repair it. He ordered the parts and said they would call to schedule service. Parts came, no call so we called them. They informed us that all parts were not received and the several items were on back order including the compressor. We checked in with warranty company multiple time and the were VERY unhelpful. Fast forward almost 6 months later and we have FINALLY received the missing parts. No call from warranty company to schedule. In the meantime, freezer is now cutting off and on putting our food at risk. We called Sears and ask for assistance to get the warranty company to send tech out since we now have all the parts and have had such a hard time with the warranty company. Manager refused to help and said we have to call claims ourself. We call claims get transferred to the very unhelpful warranty department again. After 20 mins they finally get us on the schedule for 8 days out despite us letting them know the freezer is now intermittently shutting off. Cannot get someone sooner and won’t give us the number to directly call the techs and ask for sooner appt or help (we have to a have a special tech come out not just get on the schedule). Then they tried to telemarket to us “for our trouble” and would not take no for an answer. SAVE YOUR MONEY AND YOUR TIME AND SHOP ELSEWHERE!!!

Great selection of items for your home. If you go here ask for Justin, he is knowledgeable and takes his time informing you about your appliances!

Name brand appliances from 40 to 50% off!!

Angie was the best!!!!! She went above and beyond for us!

Quick and efficient. Happy to be able to choose one and go instead of waiting forever for one to deliver.

I bought a fridge from Sears outlet online that didnt cool. I was able to easily switch it out for a new one with no problem at all. Ms. Angie was the best help. She was so nice and understanding and even went into the back trying to find a suitable replacement for me.

Hit and miss for scratch and dent appliances. If you are looking for a specific model/brand, this is not your place. If you just have to have a fridge (for example) you can get one here.

Les had some great service very happy customer

Customer service was great would highly recommend.

Angie greeted us at the door. She was very helpful, and patient when I couldnt make a decision between two different refrigerator models. I will definitely buy from her again.

Excellent in customer service. Thank you!

We had a great experience today at the sears outlet in Nashville. Angie was our sales person and we experienced the best customer service. We were there for hours undecided on what we really wanted to purchase. Angie was so helpful and patient with us. I recommend this store to anyone, I will definitely go back. Great job Angie, because great customer stills are really lacking these days!

I have been there 3 days in a row and finally found a friendly person to help me. Even tried to call about their refund policy and paid hold on an appliance and got the cold shoulder from a man that seemed like the last thing he wanted to do was answer my questions.You can find a few bargains but look to the African American very nice lady if you want someone that will try to answer your questions and help you make a decision.

I found what I wanted online and also filled out an application for lease online. I went to the store to make the purchase. The staff was friendly and helpful. The item was delivered yesterday and installed. I am very happy with my purchase.

Angie is the best. You gotta go see her. She’ll get you hooked up with the perfect appliance. Justin was also very helpful and professional.

I bought an LG 23.7 SF stainless steel French door fridge w/ice/water dispenser and bottom freezer, a self cleaning Maytag 5-burner gas range w/storage drawer, and a dual zone 3-drawer stainless steel LG dishwasher. Retail on all three was $5970.00 before tax or delivery fee. I paid under $2500.00 which included 9.25 percent TN sales tax, installation of the fridge, and the delivery/takeaway fee for the 3 old appliances. The stove has a significant dent above the control panel. Im purchasing the replacement housing for $123.00. Looks like a super simple repair. Im happy!

Rude sales associatesNone of the furniture advertised was in stock.

If I could give no stars I would pick that option. Right after Memorial Day we brought my 73 year old mother in law to this store and purchased a patio set that was a little over $324.00. While putting the set together my husband realized that there was no back to the bench style seat. He contacted American Freight to let them know this piece was missing so that we could exchange it for one with all pieces. We were told that they did not have any more patio sets and furthermore, they would not let us return it for a refund. They told us to contact the manufacturing company for the missing piece and we are now waiting to hear from them. American Freight should simply exchange this set or refund the money or contact the manufacturer to make this right. I wont buy anything from them in the future nor will I refer anyone to their store. Extremely disappointed in this customer service or should I say lack thereof.

They were short handed took them awhile to unload. But they got it done.

Prices are the same as lowes and home depot and in some cases more in electronics. There other products im not interested in. If you are thier to get a good deal dont waist your gas driving your big truck.

Great furniture and appliances at really good prices

Now that its delivered I will comment they delivered it in the time frame they said they took great care in my house with the appliances and my house so delivery was five stars, prices were good in the showroom actually I have no complaintsThe other big name stores didnt have anything in stock under $1,000 so thank you American Freight

I worked with Angie today, who was very professional, patient, and thorough. After confirming my item was indeed in their inventory, she sent me pictures and gave me helpful advice on purchasing the warranty. I am so appreciative of her assistance and will certainly seek her assistance when returning to this location!

Very bad customer service .. disrespectful over the phone I never go back to them

Good selection...fair prices...helpful employees

Angie was very helpful today with our purchase.

I had the best experience with Angie! My refrigerator went out and I needed one fast so I went to Sears outlet and Angie was professional, courteous and SO helpful. She deserves a big raise. I will definitely be back!!

Angie was so helpful in answering all my questions. She looked up information for me and made sure I had all the information I needed to make a decision on my purchase. Great service and great prices!!

Ordered a grill online for pickup. This was about an hour and half drive for me. When I got here a salesman approached me and asked if he could help. I told him that I was there to pick up something I had purchased online and he told me that he didnt help with that and walked off. We walked around waiting for someone else that worked there for a good 20 minutes and a female was at the front desk. I think she was the manager, so we went up to the desk and told her we needed to pick something up and she acted like we were interrupting her...got huffy with us. She did, however, call someone to load up our grill. We had items that we wanted to purchase and, again, acted like we were bothering her because we wanted to pay for said items. Their only saving grace was the gentleman who helped us load our purchase. He was probably the least paid person there, and was the nicest! He unboxed the grill for us as it wouldnt fit in our car, and even loaded it piece by piece into our trunk. Again, this was their only saving grace. I will think twice before ordering something from here again.

Not great customer service here at ALL! You better know what you want or know about the item before you get here. Also, make sure you let the cashier know if you want the 3 year or 5 year warranty before they ring it up. They automatically ring up the 5 year without even asking you! If it wasnt for it being Sears I probably wouldnt have even purchased from here. I would have loved going into a traditional Sears store!