The staff was super helpful in helping me find the perfect new phone! Sometimes, they can be a bit pricey.

They always do a great job to help amd keep equipment up to date to.A+ job as always

I was so anxious coming here on a Saturday afternoon after reading these reviews. I was greeted at the door. I was returning a ton of equipment for my mother who cancelled services. I was in and out in under five minutes!!!

Many thanks to Todd and Zack, who helped me navigate setting up my new account. While I was waiting my turn, I observed all of the service team, and was so impressed by how they treated all the customers, regardless of their age.

I went online yesterday and set up an appointment for today. When I showed up this morning, the staff was waiting for me and quickly set up new phones for my wife and myself. Everything went smoothly. The two fellows ported our numbers and copied everything over. The only thing I should have done before coming in was to backup my phone to icloud. That would have made things a bit easier. Anyhow - all went well. After that, I asked about new promotions for my cable-internet account and the manager quickly set me up with a new program. I know people like to complain when things dont go well - it happens - but I think its decent to compliment someone or something when things do go well. Thanks

The representatives here are super helpful with everything in setting up my daughter phone and my wifes new apple watch.The only reason for the 4 star is a lack of Samsung S21 options as far as what was in stock. Also for the fact that there is no direct line to the store, or a way to check the in store phone stock short of emailing a representative or going to the store itself.

It was a great staff all went well in no time and very knowledgeable

No line today due to the monsoon. Rather quick process.

Zack was awesome! He should train all Xfinity reps.

They have a queue system which is great. Friendly staff.

Customer service has improved.. Bad product pricing. Company takes advantage to be the only provider in the area. Excessive requirements for returning customers.

Comcast just keeps increasing their prices, twice within one year!$124 a month for basic wifi with basic tv nothing more, what a rip off. We need new providers

Tried transferring phone from verizon to xfinity mobile. Phone number didnt port over properly and now someone else has my number. Have spent over 10 hours on phone and in store and still do not have a solution. Customer service is sub par. It may seem like a good value, but its not worth losing your number.

Believe it or not, I generally have a positive attitude towards Xfinity. Visited a few weeks ago and only waited in line only minutes. On 10/14 I waited over 40 minutes in line. I understand limiting people in the store, but when I reached the head of the line, I saw what the hold up was. The young man at the door was allowing some folks to JUMP THE LINE. When I was inside, finally, I asked him why he did that, and he gave me a lame answer that they were just going to be quick. Well I was quick also. I only needed about 3 minutes inside. Im pretty sure Xfinity didnt train him to be that way.Next time Ill be sure to get his name.

This is the worst customer service I’ve ever experienced in person. There’s no direct phone number to the store, probably because there isn’t a competent employee in the store. Every time I’ve been into this store I’ve been given some story as to why they cannot provide me with the services I’m asking for, like when my device is eligible for an upgrade and yet somehow they cannot fulfill that simple task. I don’t ever usually write reviews, but this store honestly makes me wonder why I ever left Verizon and went to Xfinity mobile.....

The most frustrating company to talk to. Never did get a human on the phone only a run around automated service. I hate even giving a star.

I had a quick question about changing a setting on my phone and called to have my name put on the wait list. The 40 phone call was excruciating trying to get to the department that could take the appointment. She finally said the first appointment vailable was April 5th (this call was March 29th). I was so angry I finally told her to FORGET IT. I went down to the store, and although I was stressed, it was a breath of fresh air. They quickly took me in and solved my issue. I HATE CALLING XFINITY for ANYTHING but appreciate the excellent service in store

I was returning equipment and picking up a new piece. I had an appointment. When I got there the entire process went smoothly.

They were very helpful. I couldnt bring my old phone over when I switched to Xfinity several months ago. I wasnt happy with my new phone so I tried to bring over my old phone. This time it was unlocked and they helped me get it setup on the Xfinity network. I took longer than I expected but they got it done. Now I have my old phone back and Im much happier.

Their COVID restrictions are somewhat daunting, but the service and knowledge of the staff is outstanding. We were helped by Lee to puchase a new phone and to switch from AT&T to Xfinity. Lee was outstanding! She was patient to explain everything and took a very long time to swich everything over from our old phone to the new one. It could hardly have been any better. Exceptional!

Its always the same very slow service even if there is only 2 people in the store . They try to sell you things you dont want .Trying g hard to get rid of comcast for ever

They were taking precautions buy spent a lot of time inaide just to return the equipment.

Good service with Lee P who answered all my questions without trying to sell me anything. Store had great website to make an appt and good social distancing in the store.

I walked in and my name was taken down they told me i had 3 people ahead of me, surprisingly it was extremely quick like that a young man named rich came and got me and my wife! Rich was extremely nice and very helpful he walked me through all my options and broke everything down so even i ( non tech savvy) could understand. I would highly recommend this location to all people looking for great service and quick in and out experience! I think rich deserves a promotion he was so friendly and helpful thank you rich!

Great customer service!

More problems with cable tv

Closed when they should be open

Great service! Wide range of products!

Im not one to write bad reviews. I always give most businesses the benefit of the doubt.Im not sure if the clerk at this location is lying or is just incompetent vs xfinity sales on the phone.

The person I dealt with was fine. Ridiculous price given for phone internet only. Almost the same price for full package. Very disappointed long time customer. Cancelled everything!

Imposing data-caps on customers during a pandemic (or ever) is an unethical money grab and will disproportionately hurt low income families with children. comcast should be ashamed of themselves.

Not a bad experience overall but I do feel after being there twice they should have gotten one things fixed which still isnt fixed on my account. Other then that it is a nice little location with a pretty good system that they use for when you arrive to put you in the waiting time frame, but you can always watch tv while you wait.

Worst ISP on earth. Comcast rebranded its internet as xfinity because they did such a great job of tarnishing their brand. I wish there was another ISP for most of NH

Purchased an Apple Watch here today. Girl who “helped” us handed us the box, said it was all set, and went on to the next customer. We drove an hour and a half home only to find out that she did nothing. Did not activate it, just handed us a box. Now I’ve been on the phone with customer service for 2.5 hours, which is going super well if that isn’t obvious, and my only option seems to be to drive another 3 hour round trip to have the issue fixed, since doing your job right the first time is too much to ask.

Ive recently updated my modem and my internet speed has dropped sharply. Ive been trying to connect with a (( L I V E. - P E R S O N )) and your automated system is NOT helpful. Your office needs to give customers a direct line to an agent and if the system issues persist bring the issue to a tech person.

Have been trying for 45 min to get a rep for customer support. The phone rings but automated msg comes on.....

I am not sure sure what her name was but on 12/28/20 at 4-5pm she was a rock star and knew her stuff she was also best customer care I have had in a long time. Nashua NH

Erica was very accommodating, knowledgeable and great to work with..

Could help more to find out what was wrong with my cellphone 📱

Very customer friendly. Covid safe

I went to this store earlier today. Again, the line was outside (bad weather) and around the corner of the building, longer than yesterday. Xfinity/Comcast has demonstrated the COVID situation is an excuse to continue poor customer service as they have not adapted well as other businesses have.Were moving to an area without Xfinity service, and I was concerned about not having their service. With my current and negative experience with returning the equipment, pick up an additional box, Im now okay with having satellite service at our new home.

The service was very slow. I came back and was put on a list, but others that came in after me were seen first. I was waiting for about 45 min. before I was helped.

I was in and out in less then 30 minutes very friendly employees

Went in to upgrade my phone. Even though it was a bit of a wait to get service the staff was amazing and friendly. The phone I wanted was in stock and even had the color I wanted. Ditto for the one by husband wanted as well. They really know their stuff when my husband asked a million different questions. I would definitely go back if I need another upgrade. Completely happy with my experience. Just make sure you have battery in your phone so you dont get bored waiting.

Excellent service. I went in to replace my X1 box. They gave me the latest X1 model that supports 4K. Service was fast. When I went there were a few people being helped ahead of me, but the wait was short. My transaction took less than 5 minutes. Will be returning for all my Xfinity needs.

Not overly helpful and the wait was way to long

Great attitudes and very helpful.

Wait was a little bit long, but staff was friendly and easy to work with. I dont think I call the call center ever again. Being able to talk to someone in person is way easier to understand them and them you, to resolve the problems you have.

Your employees have no clue about new services your company offers. Even after showing them youre own website page, they acted surprised. How pathetic is that? If youre going to offer something, train your employees correctly. No wonder more and more people are cutting the cord.

Takes a long time to get waited on.

I got a cellphone for a good deal. $500 visa card and I dont use data so phone is less than $11 a month. I am not a fanatic with always having phone in my face.

The review is for this store and only this store. IF I were writing about the experience I have had over the phone or with the door to door sales person, it would be a 1 star.My first trip to this store was last year when I returned some equipment. I spoke with a company representative beforehand and the phone call left me livid. I admit I was fuming when I got to the store, but I was trying my best to keep my composure. I went on a week day so the wait time wasnt long. I returned the equipment and went about my errands. By the time I entered the next store, my phone was ringing. It was the gentleman that I spoke with at the store. He called to rectify the situation (that could not be done by the first three Xfinity employees I spoke with on the phone)!I was seriously impressed by the customer service and it changed my opinion of the company a bit.We recently went back to the store to change mobile carriers and had the SAME gentleman. Yes, the wait time was long - it WAS a Saturday, but his efficiency and service made the experience much more pleasant. Ill take waiting a bit longer to speak with a human over getting prompts from a machine or the runaround from a robot-like person.

They were quick to get me in and made the process easy. Definitely would visit again! :)

Staff members are pleasant and knowledgeable. I got what I needed but it was almost a 45 minute wait. Jake told me it was a super busy weekend.

Walked in with a dog chewed up remote. Handed to the rep and he gave me another it less the 2 minutes and off I went.....thanks

They raised my price by about 20 a month after the first year of my subscription. That was never discussed or mentioned when I signed up. I also lost HBO when I signed up for a few other channels. No idea how a company can be so terrible. The wifi is strong though, only reason they get a 3.

I went to exchange a cable box and had to wait for more than a hour I think this store is poorly run. They need to separate cable from phones not everyone who comes into the store is looking to get cell phone service a total waste of time to sit for a hour or they need to hire more people

Friendly, knowledgeable, efficient. Comcast/Xfinity has come a long way in customer service, thank you. 5 stars

They have 0 clue what’s going on super disorganized and dis functional mess of a place to go

Very good

Very friendly, very helpful! There was about a 5 minute wait. She took her time, helping us pick out the best phone for our needs. She suggested up sells but didnt push anything on us and didnt waste our time.

Not sure why the bad ratings. I had a great experience. Was in on a Sunday. My local centers where all closed and Nashua was the closest that was open. I was assisted by a young lady. She was kind, knowledgeable and even offered me some additional cable and connectors when I ask. I saw the ratings before I left and was pleasantly surprised that it was nothing like Id read. Be nice to them maybe and youll get nice back. Just a thought.

Very unhappy with the way my issue was handled. I had to return a replacement phone and they could not correctly send me the shipping label. This was the 4th attempt to get a shipping label and still no success.

Vary helpful, cared about your safety, and very polite !!

Wait times were not shocking during the busiest time of the year. Stephen was a great help and a pleasure to work with, took care of everything I needed. Even saved me money on Netflix!

I look forward to going back

Hated my experience will never go again.

Fantastic customer service/sales as i set up my new account. i picked up my modem in person and received the same exceptional service. positive experience :) thank you!

Good service. Much better than the old days.

The service here is just as sleezy as the company. All out to trick the consumer so they make commission. Never putting the customers interest first. I find it ironic that they claim to be so focused on customer service.

Place is phenomenal. Great staff and level of service

I really dont understand why I have to wait 20mins to bring back a modem. Just bringing it back. Scan and credit me right there..designate a person for just that reason.

Beautiful store and staff is very helpful. Can get crazy at times but they greet you and get you taken care of as quickly as possible!

I was told that the newest modem and cable box would help fix an issue with my tv. Made the internet considerably worse and when i called i got hung up on 3 times. With all the money we have given you i expect more

Read some reviews trashing the company Comcast but the store location in Nashua offers very good customer support. So most of the bad reviews has nothing to do with the store itself. If you want someone who knows what they are talking about without the added BS then talk to Stephen P. at the Nashua Location. I’ve dealt with so many people from Comcast over the phone in the past many times but never dealt with anyone as professional as Stephen has been towards me. He actually knows what he’s talking about! I don’t even live in the area and refuse to go back to the Comcast Center in Manchester, so from here on out I will take the extra drive to go to the location in Nashua as long as they have people like Stephen working there. Facts!!

I am amazed at how terrible phone customer service is. I went to the store because I couldnt stand the person I was on the phone with and they got me set up with a better package than online and had than most pleasant easy going people ever. It helped that it was snowing so the place was dead. If you have to go with them go to the store.

Just went in to drop off my old router. The girl behind the desk said she was not allowed to give out the wait time. I asked her what if I have to be someplace else and I dont have the time to wait? I would of gladly came back at another time if the wait was over 15 minutes..She would not answer me and just walked away so freaking rude. I will never ever go to this store again. May 31st 2018

This location seems to have a lot of bad reviews but ALL of them are relating to Comcast in general. If you have visited this store you would get nothing but a welcome smile and competent sales staff more than willing to help you solve your problem. If you are thinking about joining Comcast ... give theses guys a chance to show you what they have and not simply throw all customer representatives in the same category.Go ahead and drop by and see the level of enthusiasm you receive when you walk through the door as they greet you like a friend and help you with whatever your needs are. You will not be disappointed!

Wonderful service and your people at this location are wonderful. Great job!!!

I had a leased modem. During a storm it got toasted and Comcast said it would take 6 days for a tech to come out and replace it. I offered to drive to the Comcast store and pick one up. I was told they had none in stock. I went to Staples and purchased one and was up in running the same day. It has a 1 year warranty and is less expensive of renting from Comcast for a year. Very poor customer service and greater expense to rent rather than own.

Im not usually thrilled at all to deal with Comcast and I use their cable service with some trepidation. However, my experience at this Xfinity store was fantastic. The service person helped me out quickly and efficiently, plus set me up with better set top boxes than I had so I could take advantage of the better features.

What kind of store doesn’t have a phone number. Guy I talked to on phone was in a different part of the world and said I can only have the address to local store and I have to go to the store in person to ask any questions or to see if they have what I need in stock. Every time I asked a question he said wait I’ll have to check some information and got put on hold.

Stephen at the Daniel Webster Highway store in Nashua was amazing! Very knowledgable and definitely service oriented. Wonderful experience. Ask for him by name.

We recently switched our cell phones to Xfinity and we love it!

Trust me xfinity is the best service and best prices ..Iv tried everything so I know.

I have been a customer with xfinity for years. I visited this store and I was done in about 5 minutes. the service was too fast and I even didn’t make an appointment.

I always dread the visit to Xfinity because normally something isnt working and needs to be replaced but the people they have working here are great. They can help fix and replace without having to pull your hair out. The people make this store better then expected.

I set up new service end of Nov 2014 & just got my 3rd screwed up bill, when I called they said dont worry my final bill would reflect an accurate bill? Wow!! from the subcontractor on the install not bringing the equipment I ordered, to not one bill being sent accurately, I have spent so much time on the phone, wasting time trying to ask to have it set straight. I am fed up with the lack of service much less professional service, that I am dropping off all equipment and canceling my contract for breech of contract on their end!! Dont waste your time with Comcast!

This place sucks I sat here for 30+ min waiting to be seen just to add a phone to my plan while they had just one person at each station and 3 of them weren’t doing anything so good work people keep it up

Lousy store lousy people Comcast

Comcast is the worst company on the face of the planet. Its as if they train their staff to intentionally be awful at every part of the customer interaction.

Called xfinity to upgrade service and was told my total including taxes and fees was a price of 162.04, the rep said it would be added to my account and all I had to do was pick up the cable boxes as I already have my own modem, she even checked ahead of time and verified they had the boxes in stock. All set she said...So I went to the Nashua Daniel Webster location . When I got there the wait wasn’t terrible and Mark the trainee was pleasant also the trainer Zach thanked me for being a customer since 1997 ( which they are told to say ) but that although I was quoted that price (it was in fact on memos on my account from phone rep ) that unfortunately it was actually a higher price and that it didn’t include the cost of the cable boxes. What ? That’s absurd. He offered to get the manger to quote “ back him up “ but when I agreed he said the manager would not be able to help me. I left and called xfinity again and another rep quoted the EXACT same price as the original phone rep. The customer at the Nashua location doesn’t matter all they want is more money.Honestly horrible.

Friendly staff and you can get best offer from them instead of Online offer from their website. Go get your required speed and parking free for every one.

Rapidly went downhill since they introduced cell phones. Wait times increased dramatically. They should just stick to what theyre good at.

Excellent customer service and and great frequencies and atmosphere..

The best cable service... A little pricey

Still the most disliked company.I had to speak to two Comcast reps totaling 40 minutes to update my service. After having to hear long explanations about all the services I specifically said I didn’t want to hear about, as well as explanations about why I had to hear those explanations, we got the service updated. But to complete the change, I had to bring equipment to their store. The Comcast store wasn’t far away so within 1/2 hour I brought the equipment in. I then had to wait 1/2 hour just to get a receipt showing I brought back the equipment. Ugh.To make matters worse, I told the greeter — who was very loud and not very friendly — that we also were considering adding one line of mobile service. Once we finally got the equipment return receipt, we were told someone else had to help us with mobile service. But I’ve already spent 1.5 hours with Comcast today in total, I said, and I already told your greeter that we were considering mobile service. She said “I’m not doing mobile today.” So thanks for that. So we’re in store for another 1/2 hour wait, pun intended.We’re still waiting to talk to the 5th Comcast employee of the day to get a mobile SIM. I expect we’ll probably get poor service from this point on, and leave with no mobile service due to our (consistent) poor experience with Comcast.

Good service great store

The kid working there was rudely lecturing me when I was returning their equipment about how I should check my bills more carefully. Maybe if you didnt hide your hidden rental fees in the customers bill they would be more apparent? Anyway, I just smiled and thanked him canceling the account knowing Id never be back there.I thought this was over and done with but continued to get letters about bills from them. This stemmed from their online website not reflecting my accurate bill. I was told over the phone my bill would be approx 20 bucks by multiple agents, online it was 80 bucks. I was forced to pay over the phone, then I received letters about another small charge because the person taking the payment over the phone forgot to add correctly. This is despite the fact the person told me there would be a small fee which I happily agreed to just to get this over with. I called to question another bill and got a Sorry buddy, we didnt do our math correct. I just paid it to stop getting mail from them. Im sure Ill keep getting the Join Xfinity letters for the rest of my life, but I will simply chuck them in the garbage because they lost a customer.Lesson for Comcast, when you screw up taking a customers payment and it is 5 bucks, just get off the customers back. I shouldnt have to pay a convenience fee for total inconvenience.

Most of the time they are helpful but I was perplexed and enraged when I moved to a new place 5 minutes down the street and kept the same exact service (reinstalled everything myself) they billed me TWICE in the same month and had some arcane, mystifying explanation as to why which I could not for the life of me comprehend. So instead of 80 they took 160 dollars from me. I dont forgive or forget this kind of BS.