Tremendous team. They are the best, hands down. Wonderful experience. Very pleased. Will not disappoint. Very down to earth and reliable. Don, RIchard and Abraham are all awesome and accommodating. Thanks for everything guys! Matt A.Love the car btw...

My CR-V was due for service. I called Germain Honda to schedule the service which was handled easily and professionally. On arriving for the service, I was promptly met by the service personnel who took over the processing. I was told the auto would be ready by a certain time...and it was. No delays, no issues. The facility itself is very clean and well appointed. Excellent service.

What a joy to work with Angel Miranda!My best ever experience of buying a vehicle - no pressure; no stressAngel is knowledgeable and truthful. He provided much needed guidance to make a well informed decision.

Great team!!! Met by Frank Silva when arrived. He handled the whole process and kept me informed from beginning to completion of service. Very pleased! Will continue to use Germain Honda for my repairs and service!

Great experience at Germain Honda. Ask for Gabriela..she goes above and beyond to make sure you have a great experience from beginning to end.

I had an excellent experience when buying my new Honda Civic. Mike and Kevin were very pleasant to work with and helping me get my new car. I love it so much. Definitely the place to go if youre in the market for a Honda!

I own a 2019 Pilot. My wife and I went to breakfast at a local restaurant. When we came out to leave the car wold not start! Got a jump and called Germain Service to schedule an appointment. Got one for a couple of hours later. Daniel Moisiu, has been my Service Advisor for my last few regular services, and he greeted me and took my story, I ask for an electrical system check including the battery. Daniel keep me informed of the results and stated they could find nothing out of specs. Out of an abundance of caution, I requested the battery be replaced, which was done.Fast, competent, service and an advisor who kept me informed of progress and the results of the tests. Did not recommend any parts or repairs, as none were called for by the tests. In other words a competent honest service department.

I sold my car to Germain Honda. I was not buying another vehicle, only selling my car. I used the “cash offer” element of Kelly Blue Book to get an online value for my car and get a Cash Offer. Maria, of Germain Honda contacted me quickly to invite me to bring my car in to confirm it’s condition and receive my Cash Offer. Maria met me at the dealership and guided me through the process. Maria was very knowledgeable of the process and quickly put me at ease. Maria and Germain Honda treated me honestly and fairly. Within 2 hours after arriving at the dealership we had arrived at a fair price for my car and I received the agreed upon payment. Great Experience. I highly recommend Maria and Germain Honda when selling your vehicle.

Soren Garcia is an excellent sales consultant. He listened carefully, matched us with a vehicle that fit our needs perfectly, then problem-solved every issue required to complete the purchase with trade-in. We were completely pleased with our experience with him, highly recommended.

Standing ovation👏🏿👏🏿👏🏿👏🏿👏🏿👏🏿 for Gabriella from Germain Honda of Naples. She deserves it!!! Yes she deserves it. In 3 days Gabriella and the team of Germain Honda helped me to find a nice car, Honda Civic 2018 sedan, despite their stock ruled out.The quality of service she offered was excellent. Guys, you know what touches me in the bottom of my heart is because she drives to my work to show off the car to me. She is amazing. Like I said before, in 3 days the deal was made and I hot my car.Gabrielle is a superstar. Keep going and the sky is your limit.Azer Martial

My sales man Trent was very polite and professional. He worked with me to get a good deal on my new accord. Very helpful with answering several questions about my new accord.

We were southbound on Livingston and we developed a flat tire. Not sure what to do, we pulled into Germain Honda of Naples in our Mercedes 550 SL. They immediately helped us (never a customer there), evaluating the situation and filling the other three tries with air. Their tire expert determined a leak near the rim. They checked to see if there were any tries on location they could use and there were not. They called the Mercedes showroom and found a tire.In the meantime, my wife and I had a nearby important meeting. They shuttled us there (John was the driver and great!). They were able to get the tire and took care of the problem. Everyone was just great and Jim Walgreen, the service advisor made sure all got done! He, as was everyone, courteous, helpful and did an amazing job!It’s places like this that help restore my faith in America!!Thank you Germain Honda…job well done!

My salesman is Rey Santos, I highly recommend you choose Rey for your vehicle purchase. He is a complete pleasure to do business with, he saw to every detail. He treated me as though he had all the time in the day...Take the ride to Naples and let Rey handle your purchase.

This is a great and honest dealership. I really appreciated the help and service of Angel Miranda, Audrey, and Anthony. You should buy your next car here!

I received excellent service when I went to get my car A/C fixed. Santos Vargas met me in the car bay and explained the whole process of what would happen as they tried to diagnose the problem. I waited in the very comfortable waiting room (which was stocked with snacks and water), and was even able to do some work because of the free WiFi. Santos updated me frequently as the team found the problem and started working on a solution. I left with working A/C!

Joel Schuchmann is the nicest young man I have ever dealt with at a dealership .. he made sure I knew everything that was going on with my car and called me a few times a day. Very pleasant and professional.I was very very pleased with the service not only by him but your dealership

Claude Babineau is a world class service director. Start to finish kept me up to date with my Honda. Great guy with greater skills. Love this dealership service department. I will not go anywhere else. Thank you Claude Babineau !

My husband and I recently bought a Honda Odyssey from Germain Honda. We were incredibly pleased with Mike Rojas as our salesperson..he helped us find exactly what we wanted but wasnt pushy or overbearing which has been our experience in the past. Everything was communicated clearly with no surprises. I havent had to use their service department yet but Im confident that will be a pleasant experience after everything Ive heard.

I had an awesome experience at Germain Honda of Naples. I bought a new 2021 Accord and I absolutely love it. From the time I stepped in the door and met Joe the sales manager, to the time spent with Mona in the finance office I was treated well, everything was explained to me clearly and precisely. It was a very quick and easy transaction and extremely professional. I really appreciated the GM Jason taking the time to come out and thank me for my purchase and giving me his car in case I needed anything. I’ve visited the other Honda dealerships around town and they dont compare to the level of service given here at Germain Honda of Naples.I will be back to purchase again! Thanks Germain!

Jeanne Smith and Mona Janjic ( finance ) were amazing!I would highly recommend Germain Honda of Naples if you are looking to purchase new or used car.

Yet me and my six-year-old son had an amazing inexperience experience they had snacks for my son every every employee there helped keep an occupied Everybody was understandable they got a lot of paperwork out of the way due to me having my son there Just all around in amazing staff Id like to point out one in particular is particular Gabriella ledezma She went above and beyond to get me the price for my my vehicle which she did just just we couldnt come to on on the truck purchase just but that is on my end not theits not theres amazing kind of weird to say that I hate buying cars I think everyone does but they definitely made it we made it good good definitely would go back

Today I visited to repair my 2020 honda accord with a problem in the brake system after an hour of waiting they deliver my car with the same problem without solving a great ineligence since it is a brake problem I do not recommend this store I will have my next appointment on Monday Ill see if my problem is solved ☹️☹️☹️

Jim was more than helpful. He arranged a loaner car when mine needed to be kept overnight. The service was good. Staff was amazing.

The team was very straightforward and was able to work with me. The experience was great. Gabby, Anthony, and Joe made the process very smooth, which is always appreciated!

I was working with Jordan. He is an awesome salesman! He was able to answer all my questions and if he didn’t know he always came through with the answers. If you want a great salesman ask for Jordan!!

I needed to sell my car and Germain Honda gave me the best possible price. Maria Castro was professional, helpful and pleasure to deal with. Great experience.

Dont walk, RUN to Germain Honda for a great deal on your next car! And when you get there, make sure to ask for Juan Mendez as your sales rep, because he made for the best car buying experience weve ever had. I truly wish we could give an extra star, for how flawless our experience was! We bought our minivan remotely, because we were CRAZY specific in what we wanted for our family car, and Juan made the transaction seamless, while also going above and beyond to communicate with us as attentively as he would a customer in the actual dealership. He negotiated the price down, he answered the phone whenever I had questions, and even filled up the tank because he knew we were flying in to pick up the car and drive it 15 hours home! The financing was painless, they were flexible to every request we had, and when we arrived at the dealership, our car was detailed to perfection and ready to go. I wish we lived in Florida so we could refer Juan at Germain to everyone we know! If youre looking to get the right car in a crazy market, know youre in safe hands at this dealership!

Everyone is super nice, from the ladies when you first walk in, to Steven in sales, to Daniel in service, Kevin in financing.They helped me get the car I wanted.Another plus is they are dog friendly! I came for my first oil change not knowing if I could bring my pup inside or not. But to my surprise they have dog treats and a water bowl available.

Such a great experience. Service was done quickly and the staff was so nice.

I found the service department at Germain HONDA to be the best. They show their customers that they will give them 100% attention to their needs.Getting the job done. And getting the customer back on the road.

I recently purchased a 2021 Honda Accord Sport 2.0T with Germaine Honda in Naples. I worked with Gabbie, Marcello, Andrew, and Audrey. Gabbie worked with me throughout the entire process and did an amazing job. She was patient and thorough and also is just a vibrant, fun person- I would highly recommend her to anyone looking for a new car or lease! Marcello was also beyond exceptional- he was very kind and thoughtful and never pushed anything onto me. He listened to everything I wanted and found me the car of my dreams!!! Andrew was very communicative and went above and beyond to keep me in the loop and provide exceptional customer service. Lastly, Audrey with finance was amazing- she stayed until 9 at night to make sure I could leave with my car that same day!! Thank you all!! I LOVE my new car!!

Jeanne Smith helped me find the perfect car, color, and trim level that I was looking for in my next vehicle. She made sure all my questions were answered and went above and beyond in making me feel comfortable and happy with my car-buying experience!

My battery went dead about 6 oclock in the evening and I brought my van in the next morning without an appointment. They worked me in and replaced the battery which was still under warranty. The wait was about 1 1/2 hours which I felt was very good considering I didnt have an appointment. It is a well managed service department.

It was a great experience buying a Honda Odyssey for my extended family. I am very grateful to salesperson Mike and finance specialist Anthony. They are professionals in their field. It was a great job. Thank you for your excellent work.

Being aware of an existing inventory shortage, I called to verify inventory on the lot and made an appointment with Marcello and Andrew to buy a very specific model Honda. I was lied to the morning of the appointment by someone named Steve, that the car had been sold the night before just to get me on the lot. They also pretended to try and find another one at a different dealership just to keep me there. During that time, I found inventory on the Honda app at other dealerships before they ever even came back to the table. Needless to say, we left. When making the initial appoinment, Marcello had the audacity to ask me to be respectful of his time if any changes in the appointment should present themselves. Respecting someones time is a two-way street. For this reason, 1 star.

Maria Castro was excellent with the sale of my car to Germain Honda. She made to process smooth and seamless.

Trent Dixon was my client advisor. I had walked in unannounced and he was polite, respectful and was very helpful. He did everything I asked and he judiciously followed up as a good salesman should. All in all a very favorable experience. Look forward to doing business with them again in the future.

David Doden was the Serve Advisor who greeted at the Service entrance and came to guide me through the return to my car. He was the best Service Advisor that I have encountered. Along with Cesar Hernandez. the technician. my CRV was serviced in under an hour. I am very impressed with the quality of the people at Naples Honda and of their efficiency in caring for my car.

Seref Denizeri was very helpful and knowledgeable! He is the best! Very patient and easy to work with!

Attentive, friendly & timely service. Frank Silva is always very helpful and gives great advice.

I was having trouble starting my car. I made a morning appointment for a vehicle check. Joel greeted me and assisted me with my service and obtained a ride to my work for me. They apparently got my car in early because the call that the car was ready came before my actual appointment was scheduled for service. The battery was defective and was replaced at no charge. I declined the need for a shuttle pick up because I had a ride. Joel is very professional and wants the best for his customers.

David Doden, Service Advisor, was extremely pleasant and professional. He was able to get my car in right away, which helped me out tremendously.

Service was quick, efficient and polite. In and out in the quoted time. Not inexpensive but I have all the service done at the dealership I purchased from for quality purposes. Frank Silva was my contact.

First of all, I was so pleased to get an appointment quickly for a well check before driving back to Ohio. Tyler Smith was the tech assigned to me. After the inspection, Tyler explained everything very well. I was hoping I did not need to have any work done but unfortunately there were a few things that needed immediate attention and one that could wait until my return. Tyler was upfront and presented both sides of that particular replacement. After getting that information, I felt confident in proceeding with the work needed. I winter here 4 months and consider Germain my Naples connection when I need service on my CRV.

Just want to say I had awesome experienceat I had a pleasure to meet Gabriella ledezma. She made my buying a car so easy and pleasant highly recommend it

Brought my 2019 Insight in for an oil change, recall, and a few repairs. My service specialist Daniel was super helpful - he even saved me a bit of cash by bringing it to my attention that I handt yet used my complimentary oil changes from back when I purchased at Germain. Cant recommend these guys enough - fast, honest, and effective service. Will definitely be returning.

Jim Walgreen was extremely helpful and helped make my service appointment a more enjoyable experience.

The TEAM (beginning with Gabriela) at Germaine Honda of Naples was outstanding! It was a very professional transaction with a personal touch as well!! I highly recommend!

I went there with my mom so she could purchase her car after leasing it. The guy told us both “ I’m going to do this for you”..took her keys and proceeded to detail her car…first off we were almost there for 3.5 hours with no one telling us anything. I had to ask for an update and when I did the guy called me “ antsy” and got my moms car…it wasn’t even half way detailed and he kept calling her dirty..we had to drop off her car the following day..alllll day…then when we get it they charged her 1,200$ dollars for an ARMOR ALL detail..which would cost literally 40 bux or less. I was a service manager for a few years and this was exactly what people complain about when coming from dealerships. I WOULD NEVER recommend this dealership. Some of the worst customer service I’ve ever seen.

We had wonderful service while recently buying our new 2022 Insight Touring. Thank you, Dee.

So thankful for the honest and caring attention that I receive from David D. in the service department! He worked diligently to ensure that we utilized all available insurance coverages to minimize my put-of-pocket costs before the expiration of my warranties and plans. I also really appreciate Joe, the personable and safe driver who makes extended service trips easy with the convenient shuttle service! 👍👍

Honda staff is amazing! I had to pleasure to work with Soren, he made the car buying experience super simple. He is very knowledgeable about the cars, took us on a test drive and explained every little detail in the vehicle... which made us love our car. Would definitely recommend everyone to go get a Honda from Soren! You wont regret it....

My Client Advisor Gabriela Ledezma was excellent to work with through the entire sales process and aftercare.

Had a fantastic customer service from Frank Silva! Frank was very professional, friendly, and helpful. I have already spoken with Hondas manager on duty, but I cannot stress out enough how important it is to have a great team and people just like Frank. Thanks again!

My car purchase experience at Germain Honda was superb. Dale Harrell and Kevin Longwell made this transaction the best car purchase experience I have ever had. Dale had the car ready when I arrived for the test drive and could not have been more solicitous. Kevin made the paperwork process a complete pleasure. In addition, I had SmartShield applied to my car that evening and Dale and Kevin brought the car to my house when it was ready so that I did not have to wait for it or return to the dealership. They went above and beyond to make my purchase such a pleasure. I will most certainly be recommending Honda to friends and family and Dale and Kevin in particular.

From the time I arrived at the Germain Honda service department to the time I left, everyone was kind and efficient in completing service on my Honda Civic. Daniel Moisui was my service representative and he was pleasant and efficient in servicing my car. The provided shuttle service was so convenient so that we could leave and go to lunch while waiting for completion of service. Our drivers, Joe and John, were pleasant and sociable as well. I will not hesitate to schedule my next service with Germain. Oh, and the free Car Wash, was an added bonus!

Excellent service! I was very impressed with Santos, our service advisor.

Fast service. Easy to pull in bay and out in less tha. 10 minutes!

Best car dealership ever. They are patient and keep you in the loop. As well as that great prices !!

Absolutely wonderful. Jeanne Smith, who represented us was one of a kind. Definitely recommend Honda of Naples fla to anyone looking to buy or lease a car.

Great customer services. Mr Santos Perez kept me inform of the work being done and showed me how to use some of the features of my car .He is a very nice person.

My car had an occasional hesitation when I would accelerate. Brought it to David Doden at Germain Honda if Naples.Turned out it was the fuel injectors that needed to be replaced. Because it was a recall there was no cost to me.It took 5 hours but I was comfortable sitting in the lounge. I appreciate David’s attentiveness when I show up with a question.

I enjoyed my buying experience at Germain Honda of Naples. The factors that made my experience remarkable were the atmosphere of the dealership, my salesperson and the sales process.The dealership is new, bright and very clean. It also has a cafe, free coffee and snacks. Also, the people that work there are very friendly--I was greeted warmly by everyone I met.Austin Herzer, my salesperson, did a great job. I explained to him what I wanted to accomplish in the limited time that I had, and he exceeded my expectations. He was personable, professional and efficient.I found their sales process to be surprisingly transparent. The sales manager presented the numbers in the itemized format that I had requested, so it was easy for me to make a buying decision with those numbers at hand.So, if you are looking for a dealership with a pleasant atmosphere, great salespeople and a transparent sales process, I would recommend Germain Honda of Naples.

Great, fast service. Had a recall on an airbag and they completed the service on time!

I was pleased with my visit and the fact that they listened to my concerns and addressed them.

I went to see Dave D. in customer service to have service done on my car. Everyone was so professional and kind. Service took as much time as I was told it would be and they had a very nice waiting area with snacks and vending machines. Everyone was also following Covid guidelines for safety too. Prices were reasonable and I was on with the rest of my day quickly! Thanks again Dave and Honda!

I was satisfied with the job done on my Honda, dealing with Joe was good, he explained the process throughly, Thank you Joe Triola

Service department, very helpful rep Joel S helped megreat service. Fran k

I recently bought my Honda Civic from Germain Honda. Gabby in sales was a great help. She found me the car I was looking for and the sale went smoothly. Joe the sales manager was great too.I was very impressed with my positive experience. I highly recommend this dealership.

When I mentioned to my friend that I was soon to turn in my lease car at Germain she was quick to say oh you must ask for Seref. What a pleasure to meet Seref Denizeri! He was so professional and made the transaction so easy. I love my CR-V! Thanks Seref.

Tyler Smith is Awesome! He is attentive and goes above and beyond. I come an hour away to have my vehicle service although there are two closer.I know almost all service and some of the Sales staff.It feels like home when I go there.

Great service. Took Odyssey in for oil/filter change and tire rotation and overall checkup. Completed in a timely manner. Paul in service was very professional and explained everything they checked. Germain does need to make sure the extended maintenance information comes up on the service records when it is brought in to the shop.

Always 5 star treatment at Germain Honda of Naples !Joel, our service advisor was extremely professional .He took the time to explain everything and service was completed in a timely fashion and done the right way.

These guys are very professional and perform excellent service to maintain your ride👍😁👍

My experience at Germain Honda of Naples was excellent. The entire team was extremely professional from the moment I walked through the doors.Anahi Quizhpe (my salesperson) was very accommodating with regard to scheduling my appointment and super knowledgeable and helpful in figuring out what vehicle would best suit my needs. I would recommend Germain Honda to anyone looking for a great buying experience!

Anahi was great, patient and super helpful. My experience was good as usual. Im always happy erytime I need to go with them because they provide and excellent service

Joshua Moniz & Wael Aziziyah Thank You so much helping me with my first lease you made my first car dealership buying experience very enjoyable. I never felt pressured at any point and felt that I drove away feeling great that I paid a great price for the car. No buyers remorse here. These guys were AWESOME to work with. Thank you!! -Aaron W.

I thought my Accord would be out of commission for a week waiting for parts. Santos Vargas, my service advisor managed to get the parts from another Honda dealer, meaning my car was fixed the next day. Great job and very happy with the service.

Had an oil change at Germain and they didn’t replace the splash shield correctly. I had to listen to splash shield wobble back and forth all the way to Miami and back. It weaken the cover and they didn’t replace it. It still gives me problems. Oh! Side note they still get my first name wrong on their advertisement to my house. Apparently they think my first name is Oscar........😡😡😡😡😡😡

Cant say its one of my favorite places. Purchased a car there a couple of years ago and when I was ready to give bad review based on the sales experience, but the salesperson told me that she would not get paid if I gave her bad marks, so I left great marks. I regret it now, especially since she no longer works there. Spoke to the manager about the experience back then, and he basically did not show any care or concern, or even promise to improve.The only reason I am giving them 2 stars is because of their service department, they were great. Service 4/5 out of 5, sales 1 out of 5.

We bought our car there just over a month ago. Our sales lady was excellent. She made the process quick and efficient. One thing we appreciated was her bringing the car to us along with the paperwork so we didnt actually have to go to the dealership for any part of the process - a definite plus during a pandemic and with a four year old at home. She even offered to bring the car to us for a test drive before we made a decision, although we didnt take her up on that since we knew what we wanted. Earlier today I took the car in for some service work - Ive actually dealt with their service department before with other vehicles. The service advisor I had was quick but thorough, including with the multipoint inspection. Honestly Ive always had a good experience with their service department. Overall, based on our sales experience, and my experiences with their service department, Id do business again with them.

Well I went to the dealership to get a scheduled oil change,Anahi had texted and called to request an appointment for the same time to discuss the possibility of trading mine in,as used cars are in high demand.at this time.Ha,I thought,what could it hurt to listen..i came home with a beautiful new CRV. Im thrilled with it and I have new friends in Anahi and Audrey..wonderful all round experience.A perfect 10.

Assigning a Service Advisor to each customer is an excellent idea. Frank Silva was highly professional and courteous. Customer waiting area is spacious and beautiful.

The service staff is always polite, friendly and helpful without being pushy. Soren in used car sales had been helpful and courteous as well. Very happy with our experiences there.

I had an excellence experience having my Honda Accord serviced. Tyler Smith was wonderful. He explained the problem and assisted with the warranty. Great job Tyler, it made my issue so much easier.

I received excellent service at Germain Honda. My service advisor was Frank Silva. He was responsive and made sure the service was done correctly and timely.

Worked a deal remotely for my parents with Soren Garcia. Everything was extremely easy & transparent, Soren was amazing from beginning to end. My parents showed up, drove the vehicle, and then signed up at the exact deal that Soren and I had already worked out. Cant ask for more than that. Thank you Soren and thank you Germain for making this experience great for my family. Go to Germain and ask for Soren!!

Long story short my car was declared a total loss and I was in need of a car. I shopped around and I finally ended at Honda. Arlington was a great help! Beyond informative, helpful, courteous, professional and personable. Thanks for helping me find the right car! Totally patient with me. God bless.

Very happy with the helpful and professional assistance and support we got from Service Manager Claude who enabled us to quickly replace our dead battery. We also received top notch support from Service Advisor Joel who ably explained what needed to be done and courteously got our problem solved so we could be on our way

I stopped in twice the same day as a walk into get my oil changed and tire replaced (later in the same day) and received excellent service at Germain Honda from my service advisor Frank Silva whom was also very professional and made sure my service both times were done correctly and timely.

Medical issues tried to make me put mask on. Our state is doing great. But some fine that they want to implement this nonsense. Even our Governor and city has expressed no need.

Always excellent service at Germain. I stopped in unscheduled for a non-urgent maintenance issue and the service team worked me in to an obviously busy morning to handle my problem. Thanks again.

Tyler Smith was very helpful, honest & courteous! The car was ready when promised, we were greeted & taken care of immediately upon arrival & the follow up to check our satisfaction was outstanding.

Santos Vargas helped me and I was very pleased with his service.

Daniel Moisiu was a true friend and efficient in handling the service of my carThe dealership is beautiful clean modern and quietThanks

Good parts service staff.

I drove into Germain Hondas service department today per chance and was more than pleasantly surprised by Frank Silva. Frank immediately addressed my three concerns (all linked to electronic console) and solved all three. His can do, upbeat, attitude was absolutely tops. I even called the service manager to compliment him.

My regular maintenance appointment with Germain Honda was a good experience. Germain was quick to take my car even though I was 5th or 6th in line. Everything was checked and my tires rotated at my request. I left knowing my car was thoroughly gone over with expert service people and in good hands.

I, quite by accident, had the pleasure of meeting the General Manager of this Honda dealership. Mr. Steven Hill. I can truly say that when the time comes that I am in the market for a vehicle, Germain Honda on Pine Ridge road would be my first stop.I found Mr. Hill to be one of the most professional, kind and ethical people I have ever had the pleasure of meeting here in Naples. When this business professional tells you he can get something done, he truly means it! When you buy here, you will be in good hands! Many thanks to you and your team !

Excelent service, Anahi is the best seller in that places!