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Volkswagen of Naples
601 Airport Road South, Naples, FL 34104, United States
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Volkswagen of Naples
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Li
Review №1

I would just like to say thank you to Ruben, Robert and Micky for all of their help in getting me into a new car, again. I got in a vehicle accident, that totaled the car, just 5 months after leasing a 2021 Atlas. They were willing to work with us and provide us the same deal and similar car that I had leased back in May 2021.Thank you all so much for your generosity, patience and kindness. We have purchased 5 cars with this dealership and it shows why we keep coming back!

To
Review №2

I deal with this dealership since 2012 and my guy over there is Kyle Harsh, he is the best sales consultant i ever met, so knowledgeable, caring, professional and he is the best ever in all Vw SWFL, the dealership all in all is super great, I bought 5 cars in less than 10 years, and guess what 2 of them while i mover from Naples to Orlando, guess why ???Because this incredible Guy, Kyle Harsh.Thank you so much Vw NaplesI appreciate your help Kyle Harsh 🙏

sa
Review №3

I drove away today in my new Taos today! I received the most amazing service from Rob Winters who leased me my car and walked me through the process to Patty at the finance department and then finally receiving help from the technical expert on all my new bells and whistles! Best dealership and team in Naples!!!!

To
Review №4

I loved working with Julian at Volkswagen of Naples. I don’t typically like car shopping, the whole process is usually annoying. I was surprised to find that VW was nothing like dealerships I had been to in the past. Nobody was trying to continually upsell me or force added features. They were genuinely interested in cars, not just getting a sale. I’m extremely happy with my new VW ID4!

Re
Review №5

Can’t say enough good things about this dealership. My family has leased many vehicles from here and each of us has had a great experience every time.Our salesman, Joe Oliver, is wonderful - he’s very knowledgeable and really cares for his clients! We feel like family when we come in and speak with him! He’s gone above & beyond for us many times.Micky Joy, the general manager, is amazing - very kind and takes great care of his clients! I know that if we ever had an issue we could come to him and he’d make it right.Keith in the finance department usually helps us out when it comes time to do the paperwork (he’s also amazing) but this most recent time I got to meet Patti who was SO sweet and knowledgeable!Each step of the way, they made the process of leasing my new vehicle seamless and easy! It is such a pleasure doing business here.

Be
Review №6

There were some hiccups in the overall experience but in the end all issues were resolved to my satisfaction. The five-star rating is specifically for Julian in sales and Patti in finance. Together these two dedicated employees made sure my experience was superb. Management owes them a bonus and some sort recognition. If youre in the market for a car, make sure to see Julian.

Xx
Review №7

Julian was the best car salesperson. Very attentive and personable. I recommend seeing him at VW of Naples

So
Review №8

Went in for a vehicle diagnostic (Simple enough right?). After waiting 2 hours for the check to be done they give me a repair estimate of $6,000 for my Jetta 2008(Was quoted $700 at local service shop lol). That wasnt even the worse part, after being told my car was ready I went to the register to pay and asked if I could get some information about the parts to replace. They refused and then told me to Hold on 10 more minutes while talking discreetly with several other employees laughing. After I pay and leave I hear a constant beep alert in my car that does not go away. Looks like because I did not want to repair with them they chose to create a bigger problem for me. Shady dark business with a smile on their face. STAY AWAY.

Al
Review №9

Alex VW of NAPLES: best place to go when you need a car. And...VW of NAPLES: best place to go when you need a car. And JORGE RAMIREZ, I recommend him 100 %. I had a wonderful experience in this place. Jorge Ramirez and his financial team made me feel at home. I am happy to go into the VW Naples family!

Wi
Review №10

Excellent customer service as always, trustworthy diagnosis of vehicle concerns and necessary service. They treat the customer as you would expect. I drive from Ft. Myers for this satisfaction.

Ke
Review №11

Volkswagen of Naples exceeded my expectations from the moment I submitted an online inquiry (thank you Scott Anderson, Internet Sales Manager). They were professional & personable, knowledgeable, attentive & trustworthy. Michael Sarovich is an amazing, hands-on, experienced Sales Consultant with an extensive background in finance. He had a very calm & pleasant demeanor. I enjoyed our conversation about family & that he shared photos of his children. He had the SUV ready for me upon arrival & it was exactly what I wanted based on my online inquiry. He even walked me thru setting up the correct insurance coverage on my new Tiguan. He also followed up to ensure that I was satisfied with my purchase & enjoying my Tiguan (aka Tig Tiggy Tigster). Patti Lowe in the finance department definitely contibuted to my stress-free & enjoyable experience with this dealership. Michael, Scott & Patti went above & beyond for me. I truly appreciate their hard work, dedication, competence & expertise.

Al
Review №12

Had a great experience with Kyle at VW Naples getting a new Taos. He is a straight shooter who is able to get the job done! Great experience all around.

Jo
Review №13

Excellent service, bought a new car at a good price. Salesman made a no pressure sale as well.

jo
Review №14

Michael Lawson has gone out of his way to ensure everything will work out. He has been extremely helpful fixing a problem that was not his to begin with. Top notch service!

Da
Review №15

Got a brand new VW Atlas. Nice vehicle and nice staff. But the drag of sitting at a dealership for 3 or 4 hours is no fun. But its the price we pay for the shiney new ride..Great people VW Naples.. Go buy one..

Ke
Review №16

Iam a VW person so this is where we have purchased and get service.They are a really good dealer great service in all areas. And always has a nice selection.

Ke
Review №17

We are so happy we broke down in Naples as the service was tremendous. We had to leave the car overnight and drive back to Tampa via rental. The very next day, Jeff was in contact was and took care of our car look a boss! He maintained contact with us the whole time he was dealing with our car and he was able to help fix it I. A timely manner. We appreciate thei hard work and dedication.

Da
Review №18

This was my first time coming to this location and I had such a delightful experience! The entire staff was so friendly. They easily and quickly addressed and resolved my car issues. The lounge area was clean, comfortable, and entertaining. After this experience, I recommended Volkswagen of Naples to my friends and family. Will definitely be making all of my service appointments here! Thank you guys!!

St
Review №19

As car dealers go this place is pretty good.

Br
Review №20

The service advisor Andrew and the tech(s) who worked on my Passat went above and beyond. Highly recommend VW of Naples for service.

Hy
Review №21

I bought a certified pre opened 2017 Jetta here roughly one year ago. The car was presented nicely and appeared clean and without issue. No disclosures were given. Unfortunately I had an issue with the microphone and heat seats which were not functional, something I discovered shortly after buying.Although it has been somewhat of a hassle getting these fixed in Miami where I am currently because they are jobs that will take full days, Mike Williams the service manager went above and beyond to contact me and resolve the situation. I appreciate the assistance from the service department.

Bo
Review №22

The worst experience ever.These people are narcissistic and are there to provide good service to their own wallets. They do not care about vw customers. They only act it to a certain extent as long as they are benefited.They are rude, condescending, unprofessional, manipulative, prideful, inconsiderate individuals who need to be exposed for the way they treat people behind the curtain. The whistle needs to be blown on this dealership.List of employees to avoid that shouldn’t be allowed to represent VW.JEFF HOUSERMIKE WILLIAMSMICHAEL SCHUTTBRIAN MASSOLLSKIP ROTH

Ye
Review №23

I am completely disappointed in this location I purchase a vehicle on Tuesday a brand new 2021 Volkswagen Passat will you bring the car home we go out the following days which is Thursday go for a ride in the car pools completely to the right when it’s shifting down gears the transmission makes a noise the brakes make a noise as well the car is basically falling apart I take it back to the shop on Friday morning so they can look at it and one of their technician rates that he didn’t hear any noises at the time and that it only pulls a little bit to the right because of the road so I explain to him So every road in Florida is completely off then because I have another vehicle in that vehicle I can let go of the steering wheel in it stay straight I’m not saying that it doesn’t go a little bit to one side or the other but this one you let it go and it completely goes to the right I have videos to show proof and they basically care less I told him that I just want it if anything for them to give me another vehicle of the same kind and they’re like all we need to be able to fix it how are you fixing something is brand new this is ridiculous mind you it’s a lease and I’m stuck with this hunk of junk for the next three years now I’m going to have to hire an attorney for the lemon law because this car is garbageAnd then they basically try to downplay everything of course I know that the store manager is telling the technicians or the sales people that work in the mechanic department to kind of brush it off they’re not gonna take full responsibility saying that one of their vehicles came defaulted from factory or that maybe it got messed up and transport God for bid that they take any responsibility for their actions I will basically be letting everybody that I know what terrible service volts wagon has

fr
Review №24

Professional trusted dealer will assist you and you will surely be very happy

Je
Review №25

The service rep was just Great in taking care of my problem and helped with some technology issues. They were the Best.

-
Review №26

Very pleasant, everything clean, good customer service, just one thing they dont wash my car this will be nice 🙂.

Er
Review №27

Can’t say enough good things about this place, this a genuine dealership. I’ve brought my 2016 GLI here three times now for service and warranty work. Andrew and Kory were both very knowledgeable, professional, and thorough during my experiences. They quickly diagnosed the issue, and kept me up to date in real time. The service desk associates were very straight forward and professional handling my expenses. The staff here is very personable and genuinely cares about each customers experience and satisfaction with their visit. I will be returning after chatting with Kyle about another future VW purchase! Highly recommend!

An
Review №28

Have been trying to get into a new car for months but kept getting let down because of a lack of credit history so I was referred to Alec who helped me through finding a car I liked at a price I could afford. Then he brought Louis in who was outstanding from the get. He grabbed me an espresso brought me to his office and thoroughly went over everything with me and went back and forth with financing with my best interests in mind. Eventually getting me lower payments with better coverage.

qu
Review №29

False advertisement, bait & switch tactics.

El
Review №30

Great Place. Beautiful Cars

Or
Review №31

Stop searching! Highly recommended!I would like to take this moment to thank Volkswagen of Naples and especially my highly professional sales professional Mr Jorge Ramirez and the General Manager Mr Michael Joy for providing the BEST DEAL AROUND!Keep up the great work team and thank you!

Ja
Review №32

Once again, everyone I encountered in the service department was awesome. Love that dealership!

Ch
Review №33

People are very nice and informations.

Mi
Review №34

Our sales professional, Jacob (Jay) Roden provided an excellent car search and purchase experience. He was professional, informative, personable, and low pressure. I felt secure knowing that Jay was completely transparent and honest with us throughout the process. We cant say enough positive things about Jay. The VW Atlas met our leasing financial target, and was the best SUV that we test drove among 4 other competitors makes & models.

Ra
Review №35

Volkswagen of Naples is the best. All of the associates are willing to help and make you feel comfortable no matter the reason you’re there. Alec is super patient and willing to work with you to ensure you get what you’re looking for. He followed up without being too pushy or annoying and was willing to go the extra mile. Thank you Alec and the VW team for another flawless experience!

Ra
Review №36

Friendly service personnel. Today was a scheduled appointment, yesterdays phone call for assistance was resolved quickly with a friendly voice. 😊

Ne
Review №37

Friendly staff, great selection, and a no pressure approach. Practicing all CDC guidelines. They make doing business easy. Highly recommended!

Wi
Review №38

We were very satisfied with our experience- Ruben Glamyan was our sales person and he did a great job & answered all our questions

JD
Review №39

In and out in no time. Good service.

da
Review №40

Excellent dealership, excellent staff, excellent cars! Thanks for our 5th vehicle from you guys!

Ch
Review №41

Great Dealership from Vw to the Audi side we have had nothing but great experience with them for the past 10 years from buying vehicles to getting them serviced. Keep up the great work.

La
Review №42

James H 12/30/2020TYPE: ServiceMODEL: JettaMODEL YEAR: 2020Service Person, Andrew, was outstanding by keeping me up-to-date on the maintenance performed on my vehicle both during and after it was completed. Jim Herndon

To
Review №43

Warranty repair service done well and professionally to OEM standards. Friendly, caring service staff that took the time and care of my repair needs.

Ar
Review №44

Fantastic, prices, service and selection. Worth the drive over from Miami.

La
Review №45

Ive purchased many cars, no previous experience matched that of what VW of Naples and salesman Karim Yousef delivered. I never once felt pressured by Karim who was honest and personable. I will definitely go back to VW of Naples and work on getting another great deal with Karim Yousef. Thanks Karim for making my worries of the car buying experience disapear immediately. See you next time!

Be
Review №46

I purchased a Volkswagen Jetta a couple months ago, Mike, the salesman, was great, very professional one of the most smooth transactions ever made. Couple weeks ago have a problem with the tires, took the car to be checked, and Allysa in the service department, took care of the issue replacing all four tires.

Ka
Review №47

Was coming to the end of my Jetta lease and needed to know what options I had. Took advantage of the deals going on and purchased a brand new Jetta! I love my new car!

Jh
Review №48

Ishmael at vw was the perfect person to deal withI called him at 71020 mins before closing asking if he wanted to sell a car that late and he said sure and met me outside as soon as I got there I didn’t even try to hassle to price after my trade it I think I got a fair deal!Thanks for the help on purchasing my first 2020 vw Jetta!As well as pattie who helped get all the paperwork done

Bo
Review №49

Very friendly staff, smooth and straight forward . My dealer Rob Winters was exceptional, as my deal was complex involving a long distance trade in transport,but Rob did everything he could to make the process go as fast as smooth as possible. They also have recently added more virius safety measures in place so you feel safe doing business which is a plus these days . So if your in the market for a VW give them a try, they get you any possible discount/incentive they can find for the best deal possible.

Jo
Review №50

Rob was excellent! He worked very diligently to get us into our new vehicle. He went the extra mile to make this the easiest car purchase we have ever had.

De
Review №51

Great service not much wait

Br
Review №52

Kory and the crew were very accommodating and professional; I had no problem working from there with fast wifi; my car is ready for a long road trip now :)

Be
Review №53

Price okJob done on timePeople friendly and efficientWaiting longer very confy with coffee and donuts

J
Review №54

I have some stories to tell about dealerships !!This place impressed me. Friendliest staff, pleasant, professional and helped us buy a car at THOUSANDS less than everything we saw. We drove from Fort Lauderdale! Michael the used car manager and Marcos at sales are amazing. Louis at finance is phenomenal. Thank you for all the help. Will keep buying from you !

Ge
Review №55

Best car buying experience ever! Very pleased with the service personnel and the customer service is outstanding. Jose Bautista and the manager was very professional and honest. My experience at this dealer was very enjoyable.

Di
Review №56

I’m very happy with my purchase! Thank you very much to Michael M and Ryan Schultz . They are the best car sale consultants in Naples, FL!!!

Co
Review №57

Everyone was very helpful and I was accommodated immediately upon my arrival which made for optimal time to get started on my car and allow me to be out of the dealership in a satisfactory duration.

Gi
Review №58

My experience here at VW was great. Nothing but great service from the moment I walked in the facility. Marco sat down with me and my family and spent literally the whole day working out the right deal for the car that I wanted. I was able to take a NEW car home with me and I couldnt be any happier. I want to thank Marco and Joe for helping me take a car that I actually wanted. Thank you guys!

Ba
Review №59

Simple oil service took way longer than expected.

Re
Review №60

Buying a car from Georgia, and needing to have it transported here could have been a nightmare. But, J.Sapiencia walked me thru each step, making it as easy as possible. He kept me informed each step of the way. The transport driver said he stayed late so my car could be picked up. It was delivered the next day with a full tank of gas! He is a 5 star!

Ni
Review №61

I had posted a review a few months ago but they must have had it deleted. From beginning to end; sales, service, management- my experience with VW was awful. Gage from the service department was particularly rude, condescending, snarky. I purchased a brand new Jetta off the lot in Nov 2017, within a month I had to bring it back for repairs because of an issue with the car not turning on when I turned the key. I got it back without an explanation or apology from anyone at VW and sure enough, three weeks later I had problems again. Once again, no explanation or care in the world from management. I can’t even begin to describe the horrible feeling I had every time I walked in there. They could care less about the customers, they take no pride in what they do. I had the car serviced a few times and the following day I would have lights turning on in the car, they never did a good job despite the prices they charge. I would never recommend them to anyone. I have since purchased a Mercedes and could not be happier with the car or with the dealership in general. STAY AWAY FROM VOLKSWAGEN OF NAPLES.

Jo
Review №62

Work with good people

Re
Review №63

My family has purchased and leased at least 5 vehicles from here within the past 2 years. Great service, sales and finance teams.

ju
Review №64

I’d like to know who the owner is and ask them why my daughter has had nothing but problems with the car she bought from Naples VW. And why She has had nothing but a run around from them and mounting repair bills! Horrible! She even took it to an independent VW specialist and they told her the problem was nothing but a sensor! VW not only won’t give this mechanic (VW certified) any help but told her she needed $5000 of work (originally $1900!) to fix it! To see my daughter in tears over this is unbelievable! If this is the way VW treats its customers then I will never own another VW and I will recommend you run away from them as fast as you can! Also my daughter was told that they ONLY replace the roof motors in pairs but they admitted today that it’s only a “recommendation”!They lied about their emissions and they lie about the reliability of their cars! They are expensive to fix and expensive to buy! All based on a falsehood!

Ka
Review №65

Bought a car here multiple years ago and I am still fighting an uphill battle to get my car registered in my name properly....They somehow managed to register my vehicle in my Moms name, so I have since had to waste hours of my life trying to sort this all out through the DMV, my bank, and also being hung up on multiple times by the salesman who sold me the car. All of the sales staff were incredibly rude when I continued calling trying to get in touch with someone who could help me, and when I eventually got transferred to the guy who I worked with initially his response was literally I dont have time. And he hung up the line. The only progress I have since made was working with one of the finance managers. He did apologize to me for the sales guys hanging up, but he was also unable to do anything to get the car properly registered because as it turns out, I would have to refinance to get my OWN CAR that I have been paying for registered in my name.Overall working with VW of Naples has been entirely unpleasant, unhelpful, and Ive had to waste so much time on this. Even my bank was confused about how a car dealership could make such an error. Recommend going somewhere else - Also it would be helpful if someone could reach out and get this all sorted out since I bought the car in 2018! Thanks!!!

Ag
Review №66

Excellent service very professional

De
Review №67

Service associate very helpful.

Cl
Review №68

This was the most pleasant car buying experience that I ever had for being in such a scary situation as I was. Juanpi was more than accomadating and understanding through the whole process. Not only did I get a car I love but that I also desperately needed. He was wonderful. And Patty Lowe in finance was amazing - it was nice to have a female walk through all the paperwork and breakdown in a way that was easy to understand. You guys have a customer for life. Thanks so much VW of Naples!

Vi
Review №69

Very professional. Service matters very well explained. Quality of service excellent and done quickly.

Ge
Review №70

Excellent service extremely helpful staff. Job well done- period!

Me
Review №71

Service Is awesome Here : )

Ca
Review №72

I was VERY disappointed . I ask for a tire rotation and oil change, my car was 8400 miles . I mark my two front tires . The service sheet said that ev erything was normal, they changed the oil, rotated the tires . Then I look at my front tire and the mark was still there! SO, they didnt rotate them. I talk to my service advisor and he resolved it for me. Even if its free the technician get paid for doing the work

je
Review №73

Very friendly professional staff, at VW, polite helpful always a pleasure to go there.

Am
Review №74

Awesome place! I have been searching for a specific car that was out of stock all over south Florida. I live in Hollywood Florida and the only dealer that had the car that I wanted was VW of Naples. Before agreeing to drive all the way (120 Miles), I spoke with Ruben on the phone and we pretty did all the deal by SMS. I ask everything a few times to make sure cause I didn’t want to drive so far for nothing. The amazing experience and friendly customer service already started on the phone. Ruben was super patient, professional and helpful! While arriving to the dealer everything was ready to go. An hour of paperwork and financial stuff and I was ready to drive home with my new car. Everything on the contract deal was precise and exactly what we have talked about! It was my best car purchasing process I ever had! (I have a few bad experiences from the past. It usually took me one or two working days to get everything done). The positive experience started with the sales specialist Ruben and ended up with Louis from financial department. Thank you Ruben for a first class customer service! Professional and honest! Thanks Louis for a fast and efficient finance process and thanks for VW-Audi of Naples! I will definitely comeback and definitely recommend the place for friends and family!

Ci
Review №75

I am a Professional electrical engineer and worked over 11 years in automotive industry for most high end vehicles. I had appointment with VW dealerships to check my overheating VW Jetta and AC trouble. After 4 hours dropping the car in, tried to contact the advisor for an update. After that 4 hours the vehicle was not even diagnosed. The technician blame advisor that was not scheduled in time or something like that, even though an appointment made a day before. Finally after receiving some quotes on what need to fixed, I realize they are replacing parts that were already replaced recently and I knew the parts were in good condition and working properly. They try to tell me the car need to be towed and I cannot run the car like that, even though I drove the car with for couple days already, knowing how to handle the issue in traffics.The reason I give a star is because they did not even check if parts that need replaced are actually defective and because they did not fix my problem. I went to VW having a great experience with previous advisor that left the position and though they know better than any other shops a VW. I went to a different mechanic after that and check the cooling fan and as I said the test they perform on the cooling fan turn that cooling fans were in perfect condition, tested in front of me and were working. The temperature sensor triggers the fan to run but no one test that obviously. Why VW want to charge me $1,105 to replace a cooling fan assembly if is still working? The cooling fan assembly cost $199 from original manufacturer. The new advisors lack of professionalism and have no mechanical or electrical skills and there is no transparency from VW dealerships. Above all this mess I was charged near $900 and car was still not fixed for the issue the car was brought in for. I asked to save for me the defective parts that they told me are broken and need replaced and pay for, but not even word talked about that. That showed that are hiding true from the customer. Overcharged prices and they are trying to sell you service that are not necessary. I had the car tested before I toke it in to know what need to be done and knew what need to be done and they try to scam me with over $2000 bill for part that are not necessary fixing my overheating vehicle. VW do not have professional advisors, only amateurs. Do not recommend VW dealerships to any VW owner. Find a better shop. If not You will Spend triple the price that a regular shop will charge for same repair. Very disappointed.

Mi
Review №76

Great experience! Erin, our salesperson, was great and the whole dealership was very patient as it took me over three weeks to get my schedule where I could make the trip from Eagle Lake to take delivery of my car. It was worth the wait and worth the drive!! Thanks guys!

Ja
Review №77

Fantastic as usual.

Av
Review №78

Great service here and the staff is very helpful and courteous. They have free WiFi and there is complimentary coffee, donuts, tea and water if you choose to wait while your car is serviced. A very nice ambience and feel to the place!

Ga
Review №79

I recently leased my first car as a new graduate going into the working world. Marty went above and beyond to help me and the dealership as a whole (finance department, managers, etc.) were a pleasure to work with. No hassle, no games. I would definitely recommend working with Marty and hope to do so again in the future!

Br
Review №80

Parts department prices are unmatched. Will continue to do business with them so long they keep the prices down! Will recommend to everyone i know with a VW

Ra
Review №81

This our third vehicle from this combined VW and Audi dealership. I’ve had plenty of auto buying experiences, there people are the best. I’ve found them to be responsive, trustworthy, knowledgable, and above all else, they make every effort to always do the right thing for the customer. I have blind loyalty to these people, because they give that to me. If you need a car, new or used, Naples VW and Audi are 11/10. I can go into great details of the many examples and people...I’ll spare you. Just try them and see if you agree.

Jo
Review №82

Havent dealt with sales side of it, but the service dept is top notch. Very friendly and with up front pricing and quoting. If they find something else wrong with the vehicle, they call and explain the issue with pricing to fix said issue, and give you a choice as to whether or not you want it fix then, or later (depending on the severity of the issue obviously). They dont hassle and pressure you. Its definitley a nice change from some of the other dealerships around town

Kr
Review №83

My review is specifically about the service department.I live in Fort Myers, but I drove 1 hour to get service done at the VW in Naples because my experience(s) with VW in Fort Myers have been TERRIBLE.This is my first time here, and so far, the experience has been very positive. I made an appointment for 8:30 am and within 5 minutes, Id been officially checked in. They have a great waiting area - specifically, the quiet room - where I could get a lot of work done while I waited.I waited around an hour to find out what the issue was (check engine light), and then they explained the next steps. I do have to come back in a few days to get the issue fixed since they are waiting on a part, but I dont mind since the waiting area is awesome and I can just continue to work.Overall, I would highly recommend the service department at VW Naples.

Ni
Review №84

We came in undecided which car we definitely wanted. Vinny was helpful and let me try out two models with my car seat and moving seats around. Left that night with a great lease deal in a 2017 Tiguan. Mickey and Vinny made it easy.

Ju
Review №85

I showed up to my appointment late and was in a hurry, they still accommodated me and got me out as soon as they could. The staff is extremely friendly and helpful, Gauge specifically! Thank you for all of your help!!!

Je
Review №86

Great service, answered all my questions, very patient. Will work to get you the best deal. Ask for Leo O., hands down the best sales guy there!

Da
Review №87

I was fortunate to be referred to Erin Presley for my next lease option - this was the best referral and suggestion I have ever received! Erin was a true pleasure to work with - she was fun and energetic and made me feel really comfortable during what can be a stressful experience. As it was my first time on my own getting a car, Erin made sure I fully understood every option available to me and really made the experience personalized as to what would be best for me. I was joking during our conversations how my mom would love her because everything she said to me or advised was exactly what my mom would have said if she was there - it wasnt like dealing with a traditional salesperson, Erin was supportive like a friend or family. I will definitely be returning to VW of Naples specifically to continue working with Erin and I encourage anyone else looking for a new car to stop in as see Erin - you will walk away satisfied with your choice!

Ro
Review №88

Great service and quick. Not only did they take care of my car, furnish me a rental and give me a reduced maintenance cost because of my military service but they were just great people to be around.

Ke
Review №89

Very Happy w our new 2018 Tiguan. So far so good

Me
Review №90

They were very helpful! They got me in and out very quick because I was in a time crunch. I would recommend them for a good deal on any VW. Jay and Juanpi were great

Ju
Review №91

VW Naples is a great place to deal with. Marty in sales is always honest fair and thats why i keep going back. Their service team is also second to none.

Ed
Review №92

I went there in search of a car and Marco was amazing. Friendly, courteous and professional.

Cy
Review №93

Marty was an absolute pleasure to work with as always. He was efficient and to the point. We were in and out of the dealership in 25 minutes (we knew what we wanted ahead of time). Our overall experience was phenomenal and we will certainly be back again!

Vi
Review №94

Its a dealership.... Doing what dealership does

Al
Review №95

Went in for oil change and tire rotation and the service was excellent as always. Its a good place with good people, you become a family member!

Wy
Review №96

I LOVED THE ANTIQUE CARS AT THE RECEPTION. THE STAFF IS PROMPT TO HELP AND ADDRESS ANY CONCERN. EXCELLENT LOCATION!!

Da
Review №97

Angel was very helpful and patient. He answered all of our questions. He went above and beyond our expectations. Very happy with our experience. I will definitely be back.

Ke
Review №98

Have purchased 2 vehicles here, the staff is great and the service dedpartment is too

Ch
Review №99

I like the care these people put into service!!

Ju
Review №100

Working with Erin Presley was a joy! She is knowledgeable, approachable, efficient and wonderfully professional. She guided us through the purchasing process with care. She is the best of the best!We would recommend Erin without reservation!

Information
100 Photos
100 Comments
4.4 Rating
  • Address:601 Airport Road South, Naples, FL 34104, United States
  • Site:https://ad.doubleclick.net/ddm/trackclk/N796079.3221079GOOGLEMYBUSINESS/B21283215.238515460;dc_trk_aid=435806377;dc_trk_cid=111316060;dc_lat=;dc_rdid=;tag_for_child_directed_treatment=;tfua=?https://vwofnaples.com/?utm_source=google&utm_medium=organic&utm_campaign=google-my-business
  • Phone:+1 239-302-3287
Categories
  • Auto body shop
  • Volkswagen dealer
  • Auto parts store
  • Auto repair shop
  • Car leasing service
  • Car repair and maintenance
  • Used car dealer
Working hours
  • Monday:8:30AM–6PM
  • Tuesday:Closed
  • Wednesday:8:30AM–7:30PM
  • Thursday:8:30AM–7:30PM
  • Friday:8:30AM–7:30PM
  • Saturday:8:30AM–7:30PM
  • Sunday:8:30AM–7:30PM
Offerings
  • Car wash:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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