Landed in Naples Tuesday night to my Mercedes’ with a dead battery from being in storage all summer. No problem, jumped the car and drove home. Wednesday morning the battery is dead again. Called MB of Naples to make an appointment to get a new battery and the young lady told me no problem just bring the car in anytime that day and the battery could be replaced in about an hour. Arrived at MB of Naples 40 minutes later and that’s when the problems began. The service tech had no record of me calling so I explained why I was there and he said he would check with young lady that I had the phone conversation with. Instead of talking to the young lady, he sent the service manager to get rid of me. I explained again to the service manager and he acted like I was crashing a party and that I was lying about calling. He told me it would be 3-4 hours before they could even look at the car and I could wait in the customer lounge. Rude and arrogant is a nice way to describe his behaviour. Ended up leaving and calling MB roadside assistance and they had a new battery installed within an hour. This is my 7th Mercedes and this is not the kind of service experience I am accustomed to. Really surprising!!

Took my car in for its A check. The car is barely 5 yrs old with only 18000 miles. I was met on time & issued a loaner car which I appreciated. During the annual inspection I was notified that I needed new tires & an alignment because the tires were 5 yrs old with dry rot. The cost to replace tires (with alignment) would be around $1700. I turned this service down. When I went to retrieve my car I asked my service advisor to show me why I needed new tires on a low mileage car that was barely 5 yr old & always parked inside a garage. He took me to the car & had a very hard time trying to find the so called dry rot. End of story....I guess. Judge for yourself

JP was the best service rep. Thank you so much for helping me out when the oil light went on unexpectedly. You were so kind to help me with the rental and getting a quick turnaround with my car!

Impeccable service, just as you would expect from any Mercedes Benz dealer. Randall Hamme was the gentleman that handled our service request. Very professional and friendly. We are very satisfied with the service we received.

Great service. I really appreciated Jackie Dressman taking care of me. Tire rim repaired like new. Detailing was like new. Definitely 5 star.

Jackie Dressman was knowledgable, courteous and an excellent communicator.

They did an amazing job on my repairs. They walked me through the process and helped me right after a very tough car accident. I appreciated all of their prompt updates and how they answered all my questions and provided assistance to give me a very holistic experience. This is definitely a place i trust with my repair work moving forward.

Wonderful service! Brian was very professional, knowledgeable and courteous. He definitely provided insightful information to make our best decision!We highly recommend Brian Shea at Mercedes Benz of Naples!

Melissa is a top notch salesperson who quickly ensures you feel like a friend! Definitely will be back!

We are very pleased with our new vehicle purchase experience at Mercedes Benz of Naples and our sales person Mike you are great, efficient and reliable good communication skills and responsive. THANK YOU we enjoy our new vehicle

I always have a wonderful experience because of the people that I have dealt with at Mercedes Benz. My new advisor Randy is wonderful and I am so thankful

Exceptional service. Jackie had a loaner waiting when I dropped off my car. She is the best! The customer service and vehicle service at Naples Mercedes has been outstanding for 10+ years.

Phenomenal salesperson… Anthony always goes above and beyond to meet my family’s needs. Excellent management team. It’s always a pleasure to do business with Mercedes Benz of Bonita springs.

Satisfied with the service. Tony was very helpful explaining the problem and informing me regarding the repair.

This is the 3rd car that I have purchased at Mercedes Benz Naples. I couldnt be happier with their customer service, attention to detail, great prices and above all they always have the nicest Mercedes Benz cars available on the market! Thank you to David Wax, Rich Grimes, Scott, Adrian, Corey, Erica and Rob! Everyone there rocks and I have no doubt Ill be checking in with them 1st next time I need a Mercedes! I award them 10 stars out of 5!! 💥💥💥💥💥

I helped my daughter purchase her first car here a few days ago. Very professional and honest company.

Tino, my service advisor is professional, courteous and efficient. I couldn’t be any happier with the customer service that he provides.

We have bought 2 cars from Adam Davis during the pandemic and he was fantastic. He always kept us informed and moved mountains to get us the vehicles. He was always a consummate professional and always kept his word. He is the best!!!

Excellent-could not have been better. John Chaffo is the best.

First of all the car was done in the completed time frame agreed upon and the repair looked good. However my first estimate was around $1,800. when the car was delivered by me for work an employee called me back and said after taking it apart the corrected bill would be over $6,000. the lady explained that just taking the bumper off and having it recalibrated would cost $ 2,000. My question is why would the original quote not include that number since it is standard protocol. She did go back and adjust the bill taking some of the items off. however where i come from this type of thing looks suspiciously like a bait and switch or the original estimator didn’t do their job correctly

A great experience from start to finish. The customer service was head and shoulders above anywhere else. I would highly recommend my salesperson Brock to anyone looking but truly everyone you encounter there is friendly, professional and accompanying at every turn. I highly recommend this dealership.

Was extremely satisfied with the whole experience. The whole staff was amazing and friendly. Drop car for service and alignment. Very quick service, and did I say friendly. Highly recommend, I drove all the way from Ft myers and would do it again.Thank youDawn

Had a wonderful service experience at Mercedes of Naples! Tino took great care of me as did the gentleman with the loaner car. Couldn’t be happier and thanks all around!

What a day I had driving my husbands car. Stopped at Burger King to get a coffee and breakfast sandwich and to my surprise when I came out to unlock the car it would not unlock. I called Mercedes to ask what should I do and they said take key out of the fob and put key in drivers side door to open the door. The key would turn to right easily but I couldn’t get it to turn left to open the car door. Mercedes sent a person through roadside service immediately. They came to rescue and lie and behold the technician also had a difficult time turning key to left. Finally got door open and he put a new battery in key gob. Success! Thank you Mercedes team.

Outstanding service from my first call through completion of work.Had to order parts from Germany. Kept me informed regarding progress. Explained and showed me parts being removed and replaced. Technicians highly qualified. Work successfully completed.

Over the past 60 plus years I have dealt with many Auto Dealerships. Mercedes Benz of Naples tops them all. They are courteous, responsive, honest and proactive in answering questions before you need to ask them. Nothing has gone wrong so I can’t evaluate how well they handle problems- but that’s a good thing!

Randy in the service department was just great! Knowledgable, professional and efficent. It was a top notch experience. Thank you Randy.

This place is amazing and was by far my best experience with purchasing a vehicle. I was flying in from another state and they ensured everything was ready doe me when I arrived. Brian was fair, honest, and understanding, he even made sure my drive home went well. If you are looking for a vehicle this should definitely be your first stop.

Drove from Orlando after a nationwide search of the color combination I wanted took me to MB Naples. My first contact was a call from Brock Linton, responding to an online inquiry. Brock called within minutes, answered every question I asked, and helped me realize immediately I was in great hands. I drove down a few days later and everything Brock told me was correct. He was professional, responsive, and very knowledgeable. I love my S-Class. Wish I lived closer because this would be my dealership of choice, mostly because of Brock. Thank you!

A really pleasant buying experience. Very knowledgeable sales staff. Friendly and speedy exchange.

We have now leased 2 Mercedes with the help of Melissa. She was so informative and made us aware of features which would be most beneficial to us. No hard sell; just hard work. Thank you Melissa.

We had an absolutely amazing experience at this dealership Nick and Ken Were friendly and intuitive and helped us with our Brand new glc I highly recommend this dealership and we will most certainly be back thank you again

Worst experience I have ever had basically walked in and were greeted ñike we were lower class citizens. Told we are not discounting any cars right now. I never asked for any discount I asked to see the cars that are advertised on there web page.Just because im not wearing a suite doesnt mean I cant afford your car so I will go buy a different car tonight

My car broke down in a Saturday morning — Tony to the rescue!!! I can’t thank him enough for his prompt and detailed service thru this process! He was awesome!!!

Very easy to buy here Adam Davis handled the sale in a way that helped me 100% Great product tooWill gladly call them first for the next one

Unfortunately, this is the second time I have had to use their services in the past 6 months. But I’m glad they are here! They did a great job both times, for an acceptable price.

My experience of buying a new SUV at Mercedes at the Naples Benz Dealer was exceptionally pleasant. My sales person was Adam who made this purchase very heart warming . Hes was very professional and knowledgeable. Thank you Adam and Mercedes -Benz of Naples. I will be back and would send family and friends.at any time .Doug Barnett

The day before Father’s Day, I was looking for the car for my husband he Wants a dream car which is Mercedes-Benz, so I came to Mercedes Benz on Airport we didn’t see the car that he wants, so I drove all the way to Fort Myer and Bonita Springs they don’t have the car that he want, so I came back to my restaurant and I said let me give a Mercedes benz a call the one on Airport see if they have the car that my husband want, And then I talk to Steve Fischer and ask him if he have the car GLE350 and then he say yes, so I asked him is it OK go take a look he said yes come over, and Steve is so nice he’s very nice helping explaining about the car,Steve and his team work it’s so nice there I’m so happy that I gave a call to the Mercedes Benz

Weve been working with Joe Politi for almost 10 years. He has always been extremely helpful and helped guide us to the best vehicle for us. I would strongly recommend Joe at Mercedes-Benz of Naples for anyone looking for a great previously owned vehicle.

Service was quick and easy. They were very flexible with scheduling also. Be sure to ask for a loaner when you book because they can’t promise one without a reservation.

The entire staff was professional and friendly, it was a great buying experience. Brock Linton, my sales consultant was phenomenal!

This review is for Naples Premium Collision Service. Alas, I have been there several times over the last few years. It is a very professional operation with very good people and outstanding work. Not the cheapest place around, by no means, but their work is as good as it gets.

Great service in all respects.

Service & people did a fast and great job on my vehicle. Loaner vehicle was extremely handy and convient.

I am very pleasantly surprised and impressed by my treatment and the work done at MB Naples and in particular working with Anthony Pinho. I think most of the MB dealerships are pretty good I find that it does make a difference which dealership and Anthony really goes the extra mile and I will continue to work with him.

Randy and the team took excellent care of my vehicle before my road trip from Naples to Chicago. Well done!

I had the Best experience buying my new car at Mercedes in Naples .. everyone was so nice and patient ! Adam Davis, my salesperson was extremely helpful, knowledgeable and kind ! He took care of every detail and made sure l would love my next car !!! He was amazing !! This was a much different and WAY Better experience than l have ever had at Fort Meyers .... l am so appreciative and grateful for Adam’s help !!!! Thankyou Adam, and Mercedes Naples!!!

Exceptional service and attention to detail. One of the best MB dealerships I have dealt with

Horrible experience trying to buy a GLE350. Salesperson: no follow up, no interest to sell, aloof. Offer for trade-in was almost an insult. BMW offered me substantially (30%) more. Management can not be bothered.

I recently brought my Mercedes to be serviced in Naples and my experience was amazing. Daniel was my advisor and he was friendly and professional. He was so thorough and efficient going over what services my car was going to receive and he covered the time frame it would be completed and the cost. The communication was amazing and the timing was exactly how long he said it would be. After the service last were performed they washed my car and I was ready to go. The facility was immaculate and everyone I came in contact with was friendly and helpful. Great experience.

I had the most amazing (and stress free) leasing experience at MB Naples thanks to Melissa Cordeiro. We called over to find out if they had a vehicle I had been searching for. MB Naples had one left and we were thankfully connected with Melissa who provided EXCELLENT customer service.My two previous cars were from MB Fort Lauderdale where the customer service was just mediocre. Working with Melissa was like a breath of fresh air.She was extremely responsive and got everything in order within just a matter of days. Once we agreed on a price, I just had to drive over from Broward County, sign and drive. If I could give Melissa and the MB Naples team 10 stars, I would! I am looking forward to becoming a part of the MB Naples family!

We cant say enough great things about our experience with Mercedes-Benz of Naples! We called them from our RV when we had major trouble with our ABS, ESP systems. They immediately made an appointment for the next day & while we were on the phone with them they put us through to a service provider who explained what was going on & that it would be safe to drive the 300 miles we still had to go to arrive in Naples. I definitely needed that reassurance!We dropped the RV off & it was ready the next day with no charge.Thank you, Randy!

While on a very tight family vacation with one overnight in Naples, the wheel speed sensors on my 2500 Sprinter RV failed. Randy was able to move one of the morning appointments and get me in first thing the next morning allowing four generations to continue an amazing vacation and family time together to the Florida Keys and back home to Kissimmee FL safely. Thank you from the bottom of our hearts for your caring professionalism and understanding.

Weve had a total of 3 vehicles serviced here including my husbands since about 2014. From oil changes to b services, to customization etc theyve always offered nothing but superior service to us. They immediately offer you a new Mercedes loaner, maybe not as high a class as you may have presently but you still get to drive around another model and test it out. They also send text to your phone updates which is always helpful. Ive worked with 2 service managers during the years Adrian, who is no longer there and then I was assigned John Chaffo both provided excellent service and represent this location well.

This is the fourth car I have leased with Mercedes of Naples. The place is great and Adam Davis is a class act. I love the car and I appreciate the staff for the great work that they do!

Exceptional service department! My rep Daniel is completely on the ball, incredibly responsive and totally honest. Very very satisfied customer.

Really enjoyed our visit with Adam. He is top notch!

Exemplary service from the caring and concern and the desire to make sure that my service experience was fantastic!

I’ve been a Mercedes-Benz customer for many years. I have bought and given service at three different Mercedes-Benz’s store. This is by far the best store yet. My service advisor Daniel Resendes was exceptional. Truly focus on giving me a delighted service. He listened my concerns and answered my questions in a timely and professional manner. One of my favorite things about Daniel was that he sent his direct number contact through text message for easy communication. He texted a follow up to confirm loaner service, then within an hour he texted back to follow up with a car’s status. He asked me my time for pick up preference and delivered my car on time. My GLC was sparkling clean. Key delivery staff was friendly and impeccable. Daniel contacted me again next morning after service to confirm my satisfaction. Thank you Daniel Resendes for an outstanding service. You are definitely driven to delight.

Great service. Jackie makes me feel like a valued customer

Not a friendly place. I was on vacation in Florida, needed B service. Called them, from the man parking us jn the service area to the two old men at the rental desk, I have never been treated so rudely. The service was done on time and was Okay but with the exception of the cashier, no one was nice to us. Thats a fact. I will never go there again.

Ive purchased many cars from them and have always had a pleasant experience whether purchasing or if they needed service.I highly recommend this dealership.Just had one of my cars in for service and everything was exceptional. Highly recommend having them service your car.

I purchased my first MB in 2015. I got perfect service for that car for 5 years. I just took my 2020 in for its first service this week. How in the heck did they make perfect service BETTER!? Well, they did. THANKS.

The team was knowledgeable, respectful and honest. Would definitely recommend them again.

As usual, I received excellent service!

Mercedes Benz of Naples did a great job from drop off, loaner car ready, and pick up of my car.

Great service, friendly, informative & prompt. Thank you Daniel, Josh & Tegan.

Randall Hamme with Mercedes Benz of Naples has been my go to service since moving from NJ September 2017 for my 2009 Smart Passion. The service is superb, detailed and the estimate for any repairs is preapproved prior to execution - you get your car returned everytime with a detailed wash ($15 savings). The new facility is state of the art and whats nice the MBN website offers coupons for service for various simple maintenance to a few hundred dollars off major repairs. Loaner cars (other Mercedes models) have been offered for extended service repairs too, but that service was not used this time.

Melissa is a great salesperson - very knowledgeable and not pushy. Biz Manager Ken is awesome as well. Great experience and oh yeah, sweet ride!

Outstanding service from Dennis Stout in sales to Jackie Dressman in service. Never been disappointed doing business with this firm!

I purchased a Mercedes located in Naples via an auction site and had a very tight time frame in which to have a number of major services performed, fly in and drive the car back to CO. Tino and the service team were fantastic, excellent communication, all work completed on time and to very high standards. I only wish they were local and I would not hesitate to bring my car in every time for service. Well done!

Not exactly impressed! Wife complained that passengers side seat was dirty(She is Customer Service Extraordinaire =been in the Customer Service business over 40 years)! Drivers door was dirty with fingerprints from Service center likely test driving after service was performed. It is still COVID and your workers need to respect the proper cleaning protocol. Additionally I must add that NOT 1 single person in your establishment was wearing a mask despite still cases in Collier County and all of Florida.I wore mine & sodid the Shuttle Driver which was admirable. Mercedes Benz Naples you need to follow the lead of your constitutents i.e. Ft Lauderdale & beyond. I think I will just return there for my service appointments.

Recently bought from Steve Fischer. My purchase started on the internet and considered a few different cars. Steve was very quick to offer assistance and provide details on the cars under consideration. He was very fair to work with and works with you to get the deal done. Everyone here was great to work with and I would highly recommend Steve and the whole team at Mercedes of Naples.

Melissa and Adam where incredibly helpful and patient.

The customer service is outstanding from the second you pull in, until you car is repaired, washed and ready to go!Love this Dealership! !

John Chaffo was the most attentive and thorough service advisor I could of hoped to find. My 2010 ML is like a new car again and although the wait was a little longer than anticipated it was much softened by the gorgeous 2021 GLE 350 loaner.

Danny was from professional did an excellent job got my car back the same day. These guys are five star this is only place I’ll have her bring my car.

The service provided was complete; the team at Mercedes Benz of Naples was professional and courteous; the detail job done on my car was outstanding

Staff was very courteous, professional and helpful.

Excellent service in a timely fashion.

Stopped in on a whim with a Low Battery type warning on the screen [my relatively new e450 had only 10,500 mile on it]. Doug in Service took me right in - service diagnosed a problem battery, changed it out, and I was on my way in less than 50 mins.What a dealership - fantastic Service dept and workers.

First rate service. Prompt check in; Service rep knew my vehicle & planned service; Service rep asked me about any other issues or concerns I might have beyond th egg planned service; Vehicle was returned on time, cleaned and ready.

When I picked up my car the bill was to the penny as the service advisor told me it would be. They also fixed my clock at no charge corrected the tire pressures and did a complete wash job all at no extra charge.And I’ve been in the car business for fifty years so I recognize amazing service when I see it.Thank you to Tony my service advisor all the staff and the receptionist who let me pick up my car a few minutes after closing time..Jim Maguire

Great service from my Customer Service Rep, Anthony (from NJ). Gentleman who went above and beyond to accommodate my needs. Excellent communication.

As usual, service was great, and professional. No complaints, and I would recommend them to anyone who owns a Mercedes vehicle.

Jackie is wonderful and a pleasure to work with always taking care you DrB 😊👍

The whole staff at MB of Naples is just so friendly- they go out of their way to make sure you are happy...Great Experience.

We just wanted to thank Leo for an outstanding job of overseeing ourrepairs. He was constantly giving us updates and he has a wonderfulpersonality.Being relatively new to the Naples area we were not surewhat facility to use for our repair until we saw all the posts for Mercedes-Benz of Naples and Leo. Thanks again, Leo!

My experience with Melissa was exceptional! She was accommodating to all my needs. I have referred additional customers to her was for future purchases. The level of professionalism and kindness made me a lifetime customer! Thank you Melissa for all you have done to make my experience memorable!

Most professional auto agency with which we have ever dealt. Shanon Van Antwerp is an exceptional collision estimator who kept us informed to the minute! Go Bucks!

Worst car buying experience of my life! I’ve owned my 2021 GLS450 for 2 months trying to get accessories installed properly and Chasing down salesman promises. Service department doesn’t seem experienced. They didn’t return my star emblem when I replaced it with an led one. It was also loose and had to go back. Damaged my $180 front mud flaps. Mainly from using contact cement on installation “Cobb job “ and not knowing how to install properly. They even nicked the rims taking them off. Paint protection is a joke. I polished it afterwards for a smooth finish. They said they would strip and re apply. I got it back with bugs and road grime on it yet. Still not as smooth as polish. Another joke! After going around with the manager he calls me extremely OCD and have done all they could. I’m seriously offended after spending $100 k with them! I just expect things to be done correctly. It seems to much to ask.

The service is friendly and competent, but way overpriced.

Of course getting into any kind of car accident stinks but let me tell you this is a fantastic facility that does great work and really takes care of it’s customers. I had an amazing experience with them and would highly recommend anyone to get their vehicles fixed here over any other collision place. Hands down, Shannon was very communicative throughout the repair process and It was simply the best experience that I’ve ever had with a vehicle repair at any collision facility!

Excellent buying experience. Shawn Warner picked out the most wonderful car for me. I told him what I was looking for and what he delivered on exceeds all of my expectations. Mike Brin in sales was excellent, Tom Neglio in the finance department was very thorough explaining my options as it pertained to the purchase and the Mercedes concierge, Scott Vermillion is one in a million. Thank you all for a great buying experience! I love my car. At Mercedes Benz of Naples I definitely received The Best Or Nothing!

Great service experience with Tony at Mercedes-Benz of Naples, he always delivers.

5 star service everytime. Randy was a great help to me when someone backed into me. He was able to fix my bumper and have me on my way in less than 10 min.The complimentary car wash is superb to any paid wash in town, my car comes home as if it was driven off the showroom floor.Mercedes of Naples is our #1 choice in town.

I normally go to the one in Fort Myers but decided to go to the Naples location since it’s closer to my work. I only got routine maintenance but I was surprised how quickly the service was done! My service advisor at the time, Doug, was friendly and helpful when I asked questions.

Doug my service advisor was excellent. He kept me fully informed about my service and responded very promptly to any questionsAll around a very good experience

John Chaffo is the Best!

Nothing but the best! Daniel Recendes is the right man for the job. He compliments the company and the name.