Easy in and easy out. Professional service. Recommended.

Alvin and Angelo were very helpful loading up my car with boxes I ordered online. Thank you both so much!

I had a great experience here. The staff were super polite and helpful. Would definitely come back when I need to rent a trailer again.Cheers!

We rented a moving truck from @UhaulMovingStorageOfNanuet. Renting was a super simple process. We booked our 20 truck and accessories online, and then went to pick up the truck early Sunday morning. The only issue upon pick up was that the appliance dolly we rented wasnt already in the truck, but we found an employee who quickly got us one, and we were set to go. The truck was very clean and easy to drive, and the return process was just as easy.

Use Uhaul all the time. This location ez and quick, no complaints

Very friendly and efficient service. Reserved and returned truck without any hassle or inconvenience. Clean and organized facility

Very nice staff the reason why I gave it 4 stars was the van I rented had a bad transmission in it it was very annoying to drive.

Good quick service

I have been going to this U-Haul location for over 10 years or more. About 8 years ago I had a hitch installed by a gentleman named Eric who did a wonderful job. He had really left a very good impression on me, so it would make sense when I had a problem with my trailer the other day I would make an appointment with him once again. Unknown to me, Eric had moved on to other things. I made a appointment for the weekend which the staff fit me asap. A polite young man named Julius had taken his place. Julius wasted no time taking a look at my trailer and troubleshooting the the problem. He found a wire that was cut that was not easily seen. I was very impressed with his troubleshooting skills. He cut a few wires and had things repaired in no time. This U-Haul location have some really great staff. I am very fortunate to live near such a great place. Julius and the other staff went the extra mile for me and it was very much appreciated. Keep up the great work guys and I will see you again soon soon!

I have been trying to reach this location for a month now - I leave messages with the number listed and they never reply. Does anyone have a direct contact for the location?

The workers arrived late and let the customers wait outside and dont have pressure to get out the truck and people getting an hard time to start the day on time

The place to take your truck for moving.

Verry bad customer service they never pick up the phone if you can stay away from this people run as far as you can get

They were wonderful!!! Rented the small box truck and it worked out GREAT!!!! The vehicle was excellent!! Customer service was fantastic also!!! Would definitely rent from them again!!!

Very friendly and knowledgeable staff

System crashed but staff managed to make everything smooth

Erick the manager of the Nanuet NY facility is great. His attention to detail and genuine interest in making sure I was happy and satisfied were his top priority. Great job. Keep up the good work!

Excellent service

I arrived ontime for my share 24/7 pickup and truck was not ready. After speaking to a employee onsite I was told I will need to wait until they open. My advice to all, If you need a truck before hours you should probably rent somewhere else.

Great customer service

It was horrible. About three weeks ago we made reservations to get a custom hitch installed. They said by May 2 they would have our part and that they will call us when it arrived. We never got that call and had to call them only to hear that we had missed our appointment. We need to reschedule our appointment even though they never called us to inform us about the first one. So today May 9, 2018 they called us saying we can bring it in at 11:00am we couldn’t do it at 11:00am so we asked if we can do it at 2:30pm when we had free time. They said yes, they would be able to do it today. We’re from New Jersey and the drive was long but we drove all the way to u-haul in Nanuet. They told us that our appointment was tomorrow and NOT today and that they could not help us and to reschedule another appointment. Yo we’re we decided their we have been already waiting to have a hit ch installment since April 20, 2018. U-Haul, I suggest if you want to attract better customers you should have better employees than.

Extremely poor management and training for their employees, the most unhelpful, unfriendly, unprofessional, ill mannered group of four employees Ive ever come across. I do not recommend renting these storage units nor this Uhaul location.

I had a hitch installation appt. and the crew was ready for me when I got here and everyone was pleasant/welcoming especially for how early in the morning it was. They have a good but small shop with supplies and even hitch mounted bike racks along with everything else youd expect for a moving business.Also gotta say, Im a big fan of seeing clean restrooms. That always tells me how much character and pride a place has. Its like personal hygiene for a business 👍👊

Horrible customer service management is rude and unprofessional they need a staff replacement in this place. I do not recommend this U-Haul to anyone

Rented a car trailer, the mechanism that secured the trailer to the tow hitch was worn out and unbolted... damaged my truck, and had to stop like 50 times on the way back to tighten... cause it came loose every 20-40 miles. Thanks god the trailer did not come off while driving on the highway with the car in tow.Their insurance company refused to pay for the damages cause apparently it doesn’t cover towing vehicle:(Be aware your life may be in danger when renting equipment from this place.

Tucked away in that crowded part of the state so use GPS or google. Good as any place near as I can tell. No probs.

This place is great. The Manager works real hard to keep people moving. Remember you dont need to wait in a line with the 27/7 rentals. I rent there once a week for years now.

Great place and excellent customer service!! Erick is awesome and always willing to help. I would give them 6 stars if I could.

This UHaul has the best customer service team I have ever met. Erick was fantastic! He and his colleagues were so knowledgeable and helpful. They helped me out with my moving situation and helped me decide on the right storage unit for my household goods. Kudos! I highly recommend them if you are looking for a reputable and efficient moving and storage company.

Had to rent a truck last minute before closing. Everyone there was really nice and helpful. I especially want to send a shout out to Steven Lopez, he was really nice and friendly and had me in and out in no time at all!

CHRIS AT U-HAUL EXCELLENT SERVICE TRUCK WAS CLEAN AND READY FOR MY PICK UPKEEP UP THE GOOD JOB

Hell nooooo go elsewhere horrible ppl horrible ppl double the price and over charging ppl..no thanks

Everything is straight forward.. you book your truck.. pick it up by going to the counter.. return and drop the key.. nice people.

We found everyone there to ne helpful and friendly.I would definitely use them again.

Clean and comfortable..easy access all around great 👍🏼 Open 24/7 with security and cameras.

Good selection of boxes and supplies for moving or shipping

The Nanuet uHaul specifically has terrible service. Came in on a Saturday morning and wasn’t busy at all. They had 3 people at the desk just talking to each other and not helping while we waited to be helped. Then when we dropped off our rental vehicle there was no one checking people out at the drop off area and multiple cars were lined up blocking the entrance to the lot. When we went inside to drop off keys there were once again multiple employees standing around chatting with eachother while we waited again. Terrible experience.

Easy and quick pickup and drop off. Great staff too

I dont even think they deserve one star. my husband sat in this store for 1hr before getting the truck we reserved a month prior. the guy behind the counter made a loud general announcement stating they were out of trucks. after speaking to the guy, my husband was able to secure a truck for our move. keep in mind at this point we are paying our mover hourly. so we are an hour in and they havent moved anything! then the next day they charge me $103 for mileage that the previous renter used on the truck. great. So my husband went back down to the store and they quickly fixed the charge. But since im not a millionaire my account got overdrawn since i wasnt expecting that additional $100 to come out. I called the corporate office since they emailed me asking for feedback. i explained what happened and that i would be incurring overdraft charges. So this women Kathy, told me to send proof of my bank debiting an overdraft. so i did. then they told me that wasnt proof enough. so i called with TD on the phone and the supervisor Jaime starts going off on me because i didnt click some link that they texted me. which had nothign to do with the fact they were charging me someone elses miles, thus causing my accout to be overdrawn. i didnt get an apology. Im so steamed by them and how they handled this.She couldnt have been more RUDE! ZERO customer service with uhaul. I would NEVER recommend them to anyone. ever ever ever.

The service was excellent. But whe I returned the truck I left my Armani sunglasses on the dash. The chick took of like she was in a race. Had my receipt printed while away from the desk and did not say anything to me about my sunglasses. But its just typical stereotype of me to say anything about her. Enjoy them! Ill never use Uhaul again!

Very nice but had to wait

Not only do they have a large variety of vehicles, but the guys who work here are great. I wouldnt have wrote this review if it wasnt for the excellent customer service by Eric (manager). Thank you.

Good place to rent vehicles for moving, they also sell other item you may meed

Ordered for a massive truck for 3 days a month in advance and when I went to pick it up, the told me there was a new rule placed the day before stating that their trucks were only for 24 hours. So not only did they not give me they truck i ordered, but they gave me the oldest-looking truck they had in storage. Wouldnt recommend

Employees were very helpful.

Worst moving experience with uhaul, very uncoordinated had us going to the bronx to get a hitch installed only for them to say they didnt have anything ready bc they didnt know. Then when we went back to nanuet to get another location (bc when you call no one picks up phone) i walk in and there are 3 workers servicing no one. The worker proceeds to tell me grab a piece of paper and call up all the local uhauls myself to get a reschedule. Very unhelpful.Then once we did the work of the worker and set up another scheduled date in the bronx, the dude shows up an 1hr and half late, then tries to forget to install a fee pieces. WHAT IN THE WORLD???Then the trailer to pick up changed location changed 3 times?!? Dont think me or my family will be using Uhaul anytime soon👎👎👎👎👎👎

Dont forget to tighten the hitch. Just saying.....

This is the most dysfunctional careless inept storage facility Ive ever had the displeasure of dealing with. Staffed with incompetent apathetic morons, you would be better off storing your things on the curb.

This place is professional and accommodating and they will get you out as soon as possible satisfied 100%, especially Mr. Eric is the best in customer service, I had a great experience over there, I would command you all for moving and storage needs to go there! Even if it’s not the closest to your location

Van was clean and new. I did not check the receipt against the actual mileage in the van and was overcharged. So make sure you double check everything the person does.

I needed a lot of help getting setup to tow my boat. Admittedly on my own I purchased the wrong parts didnt have the know how or the tools to install them and did it this way because I was trying to save a buck. After talking to Erick (who I believe is the manager of the location) I had a better perspective of what I needed and what it would cost to get it done the right way. He even called some people and confirmed that the part I bought on eBay was indeed incorrect. After all is said and done I wish I had gone to them first. Dont hesitate to contact this location for help with any project, in my opinion their customer service and product knowledge cant be beat. They will get any business I have to give in that area of expertise.

In and out. used many times. hassle free, very open about price and charges.

Friendly and knowledgeable staff.

Was charged for rental equipment that I didnt order.

Great staff. I was in and out fast.

These folks know their business, fast and efficient.

Good and fast service was in and out in less then 10 min with super clean van

Definitely my best uhaul experience. Helpful staff, clean facility and trucks.

Great service very friendly. Not your typical franchise.

Quick, easy as 123, experience picking up a trailer for my Chevy suburban. Erick was very helpful,

As far as the rental goes, customer care took very good care us. Now, our in store experience was straight out of a horror movie. Steven Lopez, was the name of the rep who helped us. First off, he stared me down as i walked in with no greeting. Then, he had this long face while on the desk top. He also called a customer while i was there and spoke to him with such a disgusting attitude it was insane. Lastly, he came out to help us install the trailer. Our ball was too big, with all the cockiness and arrogance a single person can have, he said it wouldnt fit and went off on a rant about how long he has been doing this. As we walked back to change the ball, which u haul advertises, he said to me we SOMETIMES do it. I asked what determines whether they do it or not, he replies with the customers attitude. Uhm WHAT?! Listen, i sometimes dont like my job too, but someone like this should not be in customer care. Dont worry, uhaul will be notified with his treterous behavior. Also, we have always gone to this uhaul and always have a great experience. Sucks that this time was so different.

Well managed. Very helpful and accomodating.

That whole crew is awesome, I rent a motorcycle trailer there all the time, and they are very personable and professional. 👍👍👍

Simple easy quick rental. Not able to meet time on short notice.

I reserved a trailer only to come and pick up top find out that they dont have a trailer for me.When I asked y, he said cause they have 3 ppl coming for one trailer.Man by the counter was rude as well

Worst company!!! I rented a truck when I got there they had no truck. I had to wait for another truck to come in. I use the truck for 20 mile only and they want me to pay for 200 miles. They sent me to a creditor to pay 352.23. So check the miles before you get a truck from them.

Decent prices and very friendly service

‏nice people wonderful service

Excellent service, had the trailer I was looking for in stock.

Big Selection

The prices are way better than other companies.

Theyre thieves at this place. Do not use your bank card or any personalized debit card at this place. Buy a temporary money card and put just about enough money on it to cover the rental and other incidentals. Never buy the insurance. It doesnt cover anything, its a hustle for them to increase revenue without earning it. I repeat: do not use your bank card or personalized debit card with this business. They will steal some or all of your money from your account without you knowing. Buyer beware.

Bad service i was waiting for 1 hour trying to get a 10 truch instead they gave me a van

Best customer service

Got a tow hitch, fast and clean

There are very helpful

Good customer service

Pickup involved worker with a bad attitude drop-off the other worker was great.

Alot of options

Its ok

Easy, wonderful, great!Thanks Christopher Cruz !!!!

We reserve the truck there but they didnt have one when I came to get it

Brittany was great!

Staff is good love their service

Friendly serviceNice attitude

Horrible service didnt even have a vehicle to rent us after we had confirmed it do not use Uhaul they are not trustworthy and they overbook their rentals and have no trucks to rent

Nice and quick response.

Rude staff

For the service i,d rate it an A

Great service.

Good service

Nice customer service

Quick Good Service

Good service

Unprofessional people with nasty attitudes.

Helpful people

Great service!

Great

Very friendly

Great price