After months of dealing with a constant issue with my truck I decided to take it into a auto repair shop. To no avail with this auto repair shop, I then decided to fix the issue myself. That resulted in not getting the issue resolved as well. Feeling completely frustrated I did one last attempt to get the issue taken care of and went to Tipton Ford and Man am I glad I did.Thank you to Advisor Alana V. for the great customer service and a very big Thank you to Technician Jose for diagnosing the issue with my truck and get it resolved in less than 2hrs.I highly recommend this dealer ship for all your needs.

Tipton Ford provides exceptional customer service, as always. Both John Oliver and Nick Bueno were so kind to help me find the perfect vehicle. I couldnt be more thankful for the time and energy they spent assisting me with my most recent purchase. A special thanks to Paul Smith, in financing, for his patience in explaining the details of my purchase.

This is probably the first time I have left so frustrated with my service. I went in and had asked for oil change, state inspection, possibly in need of new set of windshield wiper blades, and any general maintenance that might need to be addressed. When the young man came to tell me my car was ready I asked again about the windshield wiper blades and he assured me mine were fine, I asked about the piece of paper to show proof of my inspection and he said it was on the dashboard of my car. I paid my invoice and went to my car but I found no paper showing the inspection had been done. I went back inside and questioned about my inspection and the young man walked back out to my car and looked for the inspection paper (like I didnt know what I was looking for). He went back into the service area and returned to let me know the inspection had not been done. I gave him my keys again and went and sat again to wait. He then returned again to let me know that yes the wiper blades did need to be replaced, so obviously they had not been checked the first time. Inspection done and blades replaced I paid the new invoice and of course I had another labor charge (it would seem to me if all this had been done the first time I wouldnt have had two separate labor charges). Now with all this said I understand the young man had only had this job position for a few weeks, but does he not have a supervisor that should be making certain that he is following through on the work orders?And I also drive an hour to and from Tipton because they have been my dealership for many years now from my home. If I had not been on my toes and did not question my service and had drove home an hour away thinking all was right, Im not sure how I would have responded. Im retired and only get social security so I have to budget my money and time very close. To have had to make a second trip back to Nacogdoches would have been very difficult to almost impossible even in the same month much less the same day.

Service is always great!Everyone seems to know what they are doing.

Friendly, courteous, and professional staff! Alana Vick goes above and beyond to listen to the customers concerns and communicate clearly what services need to be performed. Kudos to the mechanic crew for excellent work too!

I called yesterday for parts. I got sent to voicemail. I left a message. It took a day for them to call me back. Funny thing is right after I posted this review. Increased 1 star.

Tipton Ford service department is friendly and very efficient. Special thanks to David who kept me informed on the progress of my truck. I appreciate the way I was treated.

Called looking for an F 250 pick up. Becky gave us a fair quote without the outrageous market adjustment. We drove up and purchased the truck. Awesome small town dealer. Well worth the 2.5 hour drive to deal with great people. If you are reading this review wondering if you should buy a vehicle form Tipton Ford. The answer is YES! Call and ask for Becky now before someone else reads this review and buys your vehicle.

Excellent service and customer service.. we know Rayburn Mitchum the fleet representative and contacted him Friday September 10,2021 Drove up Saturday 9-11-2021 and completed ✔️ the purchase.. Everyone was stupendous

Jose Mora, salesperson, has taken care of me very well from before the sale to after the sale. He has helped with service and answered any questions I have had. Excellent!

I had worked with Angie previously at another dealership was was happy for her to be on the Tipton team. I visit Dr. In area that works with my oil change intervals so win win for me. Service was excellent for me and others I interacted with. My local dealer is in no way customer friendly and driving 75 miles for good service is worth the difference. I retired from automobile business after 41 years, last 23 with Ford so I understand customer service.

Everyone at Tipton Ford was super nice and extremely helpful! This was my first time buying a car and everyone especially Becky Tarver ( saleswoman) made the whole experience really easy and comfortable. I highly recommend any first time buyers or experienced buyers to buy from Tipton Ford, they will do their best to get you the car you want!

Big thank you to Angela Emerson. I’m about an hours drive from the dealership. Angela made it a very easy process to get my truck in and out for service. Very professional and courteous. The mechanics did a great job also. Definitely will be back!

My husband and I recently purchased a truck from Tipton and I must say it was the easiest car buying experience we’ve ever had. Don was our salesman and he was great. Everyone we dealt with there was so nice and personable and they took care of us as quick as possible. If you’re looking for a laid back car buying experience definitely visit Tipton Ford.

I’ve been to several Ford Dealers over the years and Tipton Ford is the ONLY one that stands by their schedule appointments. Others have taken days, if not weeks, to do repairs on my trucks.They also have the most courteous and friendly staff. I really appreciated David’s effort and concern to get my truck in and out in a timely manner.I live in Lufkin but it’s worth the time to drive to Nacogdoches to a reliable Ford Service Center.

5 stars for Excellent service center. Alana and her team made sure I had ride to and from the service center. They quoted me and came in way less on price. They were fast and very professional. Dropped car off Friday evening and picked it up to Saturday afternoon.

This was my worst car experience ever!!! I took it to Tipton Ford, even though I do not live in Nacogdoches, because they were recommended so highly to me by family and friends! NEVER AGAIN! My car sat there for 3 months before it started being looked at for repairs! Then it took another month to do the repair! I got no rental or loaner car....and they changed my battery without getting authorization and charged me $125 for a new one, even though I had it tested before going into the shop and it was fine! It probably was having issues because it sat in your lot for 3 months without being driven!!! Then when we finally pick up the car it is out of gas!!! Even though it went in with 3/4 of a tank and said it had 35 miles to E on the odometer...the car breaks down on the side of the road home literally 2 miles from the gas station...and they charge me $150 to have my car towed back to Tipton Ford for them to tell me that it was just out of gas. DO NOT TAKE YOUR CAR HERE!!!!

Great place to buy a. good Vehicle..friendly staff fast to.

Tipton Ford was a great experience! Answered all the questions I had and ended up purchasing a truck from them! Great place, will certainly be coming back again!

First time purchasing a vehicle from Tipton. Salesman was very nice and knowledgeable about the SUV. Didnt spend all day there, we got straight to it. Got me a new ride at a great price. 😁

Very good to deal with!! Joe Dickerson was great to work with! long distance on-line purchases can be scary, but the car arrived better than expected!!

My husband just purchased 2021 F 250. Only auto dealership to do business with.Douglas is great and Nic and rest of sales are fine folks.Service dept. Jeremy and Alana super helpfulThey all always treat us fair.

Fantastic, trustworthy people. The only place in town to buy a vehicle.

I want to thank Douglas & David for making my experience a good one, theyboth went out of their way to make things happen as represented. I will certainly recommend Tipton Ford Lincoln to family and friends.

Nick Bueno and the finance guys were so friendly, informative, and helpful. I could not have asked for a better car buying experience. I love my explorer! Thank you so much Tipton Ford!

Tipton Service Department is always super professional and do exactly what they say they will do. When they give you time they usually stick very close to that and always call and keep you in the loop on what is going on with your vehicle. They are the reason that we bought a Ford product due to such a great service department. Would always highly recommend.

I bought a 2020 Ford Ranger XLT SuperCrew in October 2020(birthday gift to myself). Nick was the perfect salesman…..not pushy, extremely knowledgeable about the truck and its features, and friendly! Love my truck!Just went in for my first oil change and tire rotation. Alana and everyone in the service were great! I was there about 1 1/2 hours (they were really busy…is a good thing!) but the wait didn’t seem long.I’ve been so pleased with my experiences with Tipton Ford, so of course I tell everyone!Thank you for making my truck buying so easy!

Wonderful - Becky was very helpfully.

The best experience I’ve ever had purchasing a vehicle. No game playing or back and forth just straight deal . Got me where I wanted on pymts friendly fast just awesome people

Tipton Ford is the best place to buy a vehicle hands down. They work hard to make sure customers are happy before they leave. Becky & Gary, thank you for all your time and hard work!We love our new Explorer!!!

Great car buying experience. Completely transparent from start to end. Felt like the dealership valued our business . This was our 2nd purchase from Tipton in the past 4 years.

Went in for routine oil change, air filter, top off fluids. They claimed they topped off fluids and checked air filter. They did NOT! The windshield wiper fluid was bone dry, and there was undisturbed dust on air filter cover and clamps, showing they hadn’t looked at it at all.This isn’t the first time that they claimed to have checked air filter but found later they hadn’t as evidenced by debris in filter. But neglecting routine fluid replacement has just ensured that we will go elsewhere from now on.

Friendly service, very helpful in financing. Good quality of cars to choose from.

Tipton Ford provided me with just what I was looking for; the vehicle of my dreams, a good deal, and friendly service! I strongly recommend taking a look at Tipton Ford first for the purchasing a new vehicle or service on an existing vehicle. The Tipton staff will take care of you!

Tipton Ford has done all my service work on my Ford F150 Crew cab for the past several years and up until my last visit 2/3/21 Ive been very satisfied.Wednesday 2/3/21 I had the oil changes and wanted the tires rotated for a trip I was making out of town latter in the week; had their The Works Service performed or at least I thought I was.I waited for the service and when completed the service manager Jeremy Terrell professionally reviewed with me the vehicle report card and provided a quotation for replacement tires prior to me leaving Tipton Ford.Upon walking out to the vehicle and examining it I realized the tires had not been rotated. This was due to the irregular ware patterns on the front tires which were still on the front axle of my truck when I expected it in their parking lot. I didnt have time to address the issue and was very dissatisfied with the service. I now wonder if the oil had even been changed?

Tipton has become my go to place for any service my new pickup requires. Friendly, fast, and excellent service. Couldn’t ask for more.

Dont trust them to buy remotely. Certified lincoln has a broken sunroof, transmission shifts hard, they didnt change oil, oil leak, potato chips under seat (ants). How did this pass certification? Because they just check boxes on a paper and call it certified. Its a trick. Theyll take advantage of you if youre not in their showroom. Update: 3 months later still dealing with the incompetence of their title department (they sent the plate info to the wrong agency). Temp plates run out in less than week. Months of grief because they dont care about customers who arent in their showroom. Its been the WORST car buying experience of my life. Never again.

Tipton Ford is the ONLY place I take my Taurus and F250 to be serviced. The staff is always friendly and helpful, my service is completely quickly, and my vehicles returned to me clean. They have multiple comfortable areas for my use if I choose to wait for my car, and a shuttle service if I need it. Their location is convenient, their facilities are clean & inviting, and the free wi-fi & drinks are a welcome bonus!. Highly recommend!

Everyone at the dealership was great. All my needs were taken care of and I love the F350 Limited SWR truck. I had this truck built and it is jewel. When it came in they had it ready quickly and everything went like a breeze at the dealership. I was done and down the road in my new truck in no time. Go to Tipton Ford if you want a new Ford Truck. You wont regret it.

Could not make any deals with them on a pickup all the prices are way too high for my pocketbook

Whether its our Lincoln MKX or our Lexus RX300, if we need service or body repair, our autos go to Tipton Ford. The quality of work, the attention to detail, the staff friendless is 3 great reasons to chose Tipton.

Stay away from this dumpster fire. The worst service advisors to have to deal with.

They was very helpful an kind understanding

I used them. a while back and there was confusion but it finally got straightened out. So I took it in again tho I had reservations. I got an oil change and they replaced 12 lug nuts on my 150 Ford truck. They only charged me $154.35 for 5 quarts of oil an a filter. And the 12 lug nuts. I should be totally ecstatic but, I am not. Tipton Ford watch my taillights get smaller and smaller you will never service my truck again.

Quick, friendly service.

Great service. Have owned this vehicle for 6 months and been to several local shops to get the front end fix/repaired. Tipton Fords mechanic was able to identify that previous maintenance was done incorrectly and repair the truck as required. Truck runs and drives smoothly now as it should.

I have used the dealership for service since I bought my truck new for everything. Now that warranty is out I figured I’d call around to check prices of a oil/ fuel filter change at places around town and found a place that offers a Veteran discount so I ASSUMED it would be the better deal. I did give Tipton the opportunity to match the local oil change establishment so when I asked Robert ( in service) if they would match he said he would see what he could do. We discussed what was quoted to me and he said he could match but he was already less expensive. He beat the other place by over $25.00. Thanks for what y’all do.Steven Jeffries

Great job... Very timely.

The service representative Robert was outstanding. The Tipton Ford service department technician correctly and swiftly diagnosed the issue, ordered the parts and quickly effected the repair within 24 hours. This is in direct contrast to the Ford dealership down the road. This is no doubt a five star Ford service organization. I’m giving 4 stars because they somehow lost the the plastic lug caps and I ended up losing one of the center hub caps going home. However with this said, they were replaced the next day. Bottom line...I would highly recommend Tipton Ford Service Department and their professionals to take care of your vehicle repair to spec.

All good;Good deal so far;Love dem Fords!!? 😚😚😚

Took my truck in routine service and they did the job quickly & with no hassles. Comfortable waiting area & always checking to see if I needed anything.

David did fenomenal work on my car. These guys went above and beyond. They even worked with me on a plan to pay for the incredible work they did. This was my first experience with Tipton Ford and I will be doing business with them from now on.Thank you Jeremy, all of you at Tipton Ford have more that earned my eternal trust and respect.

Service Advisor Alana Vick was courteous and professional. Quick service and no complaints. Overall, great experience.

Very positive experience! Entire staff very friendly and pleasant _ most concerned about my issues. I highly recommend Tipton ford/lincoln for your service needs.

Alana in the Service Department insured that my Ford Escape was perfect before leaving the shop. She was warm and friendly. I couldnt ask for a better experience.

Purchase online -delivered (@ 100 mi ) nice gentleman - but didnt know anything @ truck . Got ready to drive vehicle and he said- I only have 15 min. -theyre timing me so be quick ! Kinda felt odd and a little pressure, went ahead and drove truck - found a couple things I thought were a problem but who do you tell ? Liked it well enough to buy and signed all the paper work . Hope he wasnt late !!

Courteous and friendly service. And quickly performed!

Always, the very best service at a great price, hands down! Alana V. took care of making sure everything was done just right. Tipton Ford has absolutely the best service of anywhere Ive been. Thanks for everything Tipton Ford!

The service guys are great. Now Im notbeing a but, but the only problem I had was the sales folks didnt seem none to friendly the first day I was there not one sales person spoke to me and day 2 I talked to a nice young man I think his name was Chris I think and the other one was a young sales lady she did speak. Im not not picking just how I saw it. I have yall 4 stars just because of your service department Robert was the service guy that helped me great guy. Thank you sir

The team at Tipton Ford are exceptional, including Joe Dickerson

Great dealership. Lots of awesome people working there. They really care about their customers and the community

Good service

Great and speedy service! Happy to have had Tipton Ford fix up my car and get back in shape!

We were very pleased with our experience. Becky Tarver was very friendly and great about following up with us and answering our questions. They helped us find what we wanted and explained how to get all the rebates available. The model we wanted didnt have leather interior, so they offered to take it to another vendor and get it added where we only had to pay a little extra rather than upgrading to the higher model. After having that done, they delivered it to our home on their way back (and it looked amazing). Glad we made the drive to go check them out, because I dont think we would have received that kind of service at our local dealership.

Awful experience with the service and sales department. I normally support locally owned businesses but after my experience my support and business will be taken elsewhere.

Thanks Joe! And the rest of the staff for making our truck buying process so easy. Joe was great to work with. Not pushy, very informative. And wanted to know exactly what we wanted, needed and he definitely delivered.Thanks so much! Will definitely come back to Tipton for the next vehicle.

The service representative was friendly I was checked in right away and my vehicle was serviced in a timely manner. The waiting area is always clean . I drive from Lufkin to have my vehicle serviced at this dealership vs having it done in Lufkin because of the quality service.

Great experience; very helpful. They talked me through the whole process and spared no details. I was in and out in a new car in no time. For anyone looking to purchase, especially their first vehicle, Tipton Ford Lincoln is the best place to go!

From top to bottom, a great buying experience. Thank you, Tipton Ford!

I love you guys and your service was amazing!!! I LOVE my brand new Mustang GT and I will definitely buy my next car from Tipton Ford! Thank you so much!

I did not make an appointment as I did the first time I had my truck serviced. I was 10 minutes early for the appointment and had to wait about 30 minutes for them to start. This time, I arrived and was told it would be a 45 minute wait, but they started on my vehicle in under 30 minutes. The blonde haired employee was nice and attentative as I told her about anotherr small issue with the trim.45 minutes later, they completed the service on my truck. The employee let me know it was ready and asked to see the trim again. She directed me to Keeling in the body shop area. He quickly checked the issue, took photos, and got my information on that Monday. He told me that he would call as soon as the part came in.which was Wednesday around noon. We set a date and time for the repair and Keeling explained in detail the things he would have to do to make the repair.Overall, great experience and much improved over my first experience. The blonde haired lady also asked and used my points that I had accumulated and this service was FREE!!Thank you!!!

Excellent service ! Alana Vick is definitely an asset to Tipton Ford service staff in Nacadoches Texas. She is very professional and most importantly she takes care of her customers very efficiently. In fact she goes the extra mile to make certain everything including the wait while your vehicle is being repaired meets your satisfaction. I would highly recommend Tipton Ford Nacodoches for your vehicle service needs.

I took my car in for an inspection: the service was fast, and the service lady told me when the car was ready to go! Thanks for being here in Nacogdoches!

Very prompt and courteous service, waiting area was neat and clean with complimentary beverages, staff took reasonable steps to deal with COVID19

My salesperson Rebecca tarver was awesome happy to do business with her. The rest of my experience with the dealership was definitely a no-go. I had a problem with the dealership trying to do a wire transfer but eventually they took my personal check after talking to my bank. I was informed I could get an extended warranty through Ford and most quoted a price that was several hundred dollars higher than what I can get it at other places. Instead of matching the price they chose not to do business at all I needed an inspection form filled out to get my Ford motor company warranty and the service department wanted $100 to do and inspection on a vehicle I had not driven off the lot. Knowing now what how they treat their customers I would not have made this purchase. A great salesperson is greatly disservice buy a poor finance team and a service department that doesnt back them up.When I purchase a car I asked if there were two keys they said no it only had one but they found me another key miraculously only I had to pay to have it programmed to the vehicle I was buying from them. there was also a $100 off coupon on their web page I never received that either. So in review I would steer clear of this dealership.My original review above. But I wanted to add to it. Service sells cars. This dealership has demonstrated they are all about service. Douglas called me after the sale, and he and I had a long discussion. Great guy, we went over everything. Most of our issues seemed to be communication related. And Ill take half the blame for that. They made good (without asking) on the 100.00 sale coupon on the internet, plus forwarded the inspection to my home town dealer. My hometown dealer found a coolant leak and Tipton Ford graciously said they would help without me asking for it. . This is after the above review raked them over the coals. Yes I have to eat crow. I would buy from them again.

We visited several dealerships and Tipton was last on our list to visit. The service, friendship, and overall excellent salesmen made our choice an easy one. I wish it had been first on our list and we would not have wasted two days on the road checking out vehicles. We will not make that mistake again. Love our F250! Thank you Tipton Ford!

Mixed emotions.

Purchase my first car just the other day from Tipton Ford. Nick and Paul are great and I got a great deal on an awesome Volkswagen!

Great service. Quick an efficient.

Thank you Becky for the great service you provided as we finally decided on the Explorer. Your patience and professionalism was appreciated!

I completely love Tipton Ford. They are always courtesy and helpful. Very family friendly.

Friendly staff, wonderful experience as always A+ at customer satisfaction 😀

Great customer service

Very friendly. Great selection of vehicles.

Cory Smith and the sales managers are absolutely amazing! They worked hard to get me into a vehicle I would love. They went above, beyond, and out of their way to work with me and I am truly grateful for their persistence and understanding. If you want someone who will be honest with you, work with you, and help you....Tipton is your dealership!

Always Great service !

I made an appointment with Robert about a week before. It was for an oil change and rotating the tires. Because of the rain we decided against the car wash. I waited for it in the superb waiting room. They offered me coffee etc. Checked with me a couple of times and all was done in an hr. or so. Had ordered a license frame for the frt. bumper of my car, they offer to put it on. Robert is a people person and professional yet very compassionate. Tipton dealership will do all in their power to make sure you are taken care of. They have the answers or will call whoever does. No attitudes, lots of smiles and laughter with business sense as a great team. Robert is the best in my book. Belinda Parker

Was well taken care of throughout the whole selling process, Daniel acted professional and courteous the entire time, and made sure I was well informed about all the features in my new F-150. Paul In the F&I office was also very professional and answer any questions I had. When I showed up, all I had to do was show up to sign the paperwork, and he had it already full of gas and cleaned up when I arrived! Will definitely be sending more customers your way! Awesome job guys!

Although they had the diagnosis wrong, they did have a nice follow up with good customer service.

The Tipton team did a great job of informing me of the truck options available and following up with me to complete the buying process. They excelled beyond the other dealers in East Texas.

Nice people, but its a car dealership.... Do your homework and research

We loved the professionalism of the staff. They went over and above what was expected in helping our family. We will definitely do business with Tipton Ford again!

The Tipton team did an incredible job on my truck. The service department got me scheduled and the warranty claim filed. The body shop did a fantastic job and finished on time. Kyle was outstanding - professional, excellent communication, and under-promised/over-delivered. I could not be more pleased. Thanks!

Everyone at Tipton Ford are always friendly and helpful. They quickly finished my oil change and had a comfortable waiting room complete with snacks while I waited!

Alana in service was very helpful with getting my F150 serviced. She also informed me about my Ford Pass points that I had accumulated and I had enough points to where my oil change did not cost me any out of pocket expense. I will be taking it back to Tipton when it needs an oil change or anything else.

My sales rep was excellent. She was pleasant, professional and never pushy.

Repair was perfect and the additional services requested were complete and satisfactory.Charges were reasonable.

Update: Let me first say that I normally refer to car “Dealerships” as “Stealerships”. I am in the military and have been stationed throughout the U.S. and I have to say the service department at Tipton Ford is best that I have ever experienced. Their customer service, no BS approach, willingness to explore options with customers is absolutely second to none. They have worked on our Ford Escape and Ford F-250 Super Duty numerous times and we have been pleased each and every time. I highly recommend you give these professional a chance to make you a happy customer as well! Oh and keep that business local!Original Review: We are a military family and have moved 10 times in 14 1/2 years. Since my wife and I both drive Ford vehicles, we have experienced many Ford dealerships throughout America. I can say without a doubt, that the service department at Tipton Ford has been the best service department to date. They always have a smile on their face, shoot you straight, and only recommend the services that are needed on your vehicle.

Nick Bueno and the rest of the team at Tipton Ford Lincoln in Nacogdoches, Texas were great helping me with my purchase of a Ford Escape. My Father God worked everything out for me after some time breathing and praying. Thankful... Grateful... Blessed...

I want to thank Tipton Ford and Mr. Adams for making the step up to a newer truck so smooth. I will continue to work with Tipton Ford because of the friendly service and customer attention. Thanks, I will be back.