Only 4th on the help list but it was a quick phone fix.

After the 1 1/2 hour wait: Would you like to make an appointment instead?...they dont have an opening for several days. Why dont you come in first thing in the morning?.. . @20 minutes before opening theres already 8 people ahead of you. The employees are experienced and helpful after you finally get one.Open another Corporate store or hire more staff. You ARE NOT trying to provide adequate service.

I was there today everyone is so pleasant and helpful, but there were some people in there getting their phones checked I dont know why people have to be mean, its just a phone. The staff goes above and beyond, Im very happy with all of them.

I needed to pay part of my monthly bill with a credit card and the remainder with cash. I had to go to our local Verizon store to take care of this payment. The staff worked with me and were extremely courteous.I am disabled and upon arrival, sat on a bench to wait my turn. I was treated very well and completed my payment within a total of no more than one hour. The store was very busy and the staff member kept checking with me to make sure that I was comfortable.So... kudos to the team!Thank you guys, very much!

Super nice staff and clean bathrooms.

I dont like to leave bad reviews, but I feel I need to say that the service we received was less than stellar. Its a very busy store, but, perhaps, instead of giving us the bums rush the agent could have spent a little more time with us. We made an appointment thinking we would get that. And for what its worth, we have had Verizon for 30 years. Fortunately, because we have iCloud accounts, all of our information transferred over easily, but we had to do it at home ourselves. The agent didnt bother activating our new phones, so we had to do that ourselves as well. He didnt explain that, so we called Verizon, and after nearly an hour on hold, got someone who disabled our old phones, but never activated our new phones. We had to call Verizon back from our landline, and finally got in touch with someone who activated our new phones. Additionally, the agent at the store gave us a specific dollar amount that we would get for trading in our iPhone 8s for iPhone 12 pros. We also purchased cases & other items. Upon sending our old phones back, we received an email from Verizon letting us know how much our phones are worth after they evaluate them. All I can say is it better match what this agent told us. If we stay with Verizon, I think well find another store.

We have gone there for about 8 years. Always a very good fit for our late summer excursion.

We find the employees within Verizon store to be helpful. We have no problems.

Avoid. They took my name and told me it would be a 15 minute wait. I waited 20 minutes, watched all five employees stand alone at their counter, no one acknowledged me, spoke, nothing. I finally walked out after being ignored--very frustrating.

Rhett is an amazing asset to your team. A recent issue with an update caused many of our phones to stop responding. With a line of 20+ people out front, Rhett was checking them in and guiding them in how to resolve the issue quickly and efficiently. Most of us were able to resolve the problem and leave before our turn to go inside. He handled the situation with incredible patience and grace and made my experience a thousand times less stressful. Thank you.

This store is HORRIBLE. After 2 days on the phone with Verizon they told me to come to the store and pick up a free SIM card which should fix the problem. Once I got to the store I went in to pick it up there was a haphazard line of people, nobody knew where to wait and there was nobody to check of the customers in. After standing in line for about 20 minutes, a woman “strolled” over and started putting people on the list. At this point she started telling people there would be a 2 hour wait! I told her I was just picking up a free SIM card and she said it didn’t matter. This is not the first time we had problems at this location. Seriously considering going to T-moble.

Good selection of phones, but the wish the staff could have been more helpful

Not good. 2nd time I left without getting waited on.

There’s a lady at the check in-older lady, who is probably better off working at a jail since customer service isn’t her thing. Will order online from now on.

Horrible service on my first day of being a Verizon customer. The employee clearly didnt want to help me, told me they couldnt do anything about my problem, handed me a slip with phone numbers and told to call customer service. (I did this in my car because I didnt think I was going to get the help I needed) the link doesnt work because my phone was brand new out the box so I had to go back in the store to which the employee then gives me another number to call. If I had left the parking lot and waited until I got home, the customer service number wouldnt have worked, my problem wouldnt have been fixed & I would have to drive 30+ minutes back down 501 the next day just to go through the same process that couldve been handled professionally in the beginning.

I only deal with a few when I go in and Im always in and out in good time. Mr. Ronald Kinlaw is an awesome employee and a couple others sorry I dont remember their names. Always good experience for me.

Waiting over an hour!!!! Very poor customer service. Only 3 small benches to sit. No apologies for wait!

I had an account with them for the last three or four years and due to medical conditions I cannot wear a mask. Their website was not reflecting which phones they had in stock properly so I had to go into a few stores. The last one I went to was a corporate store and they treated me horribly because I could not wear a mask and essentially kicked me out of the store without even helping me. This was in the Myrtle Beach store and the person (who said she was a manager) was Michelle. After she was very rude to me I told her she was losing my business and she said “aight”. There is no mask mandate in the state of South Carolina or the county or city of which I was in. I brought this to the attention of the executive representatives and CEO etc. and they are not apologetic and were rude to me as well. As a veteran I am appalled by the way they treated me. I have switched to T-Mobile and they treated me very well and have great veterans discount.

Well kept store and very friendly and helpful staff. They helped me out right away as I walked into the store.

Very good service got a replacement for a faulty charger with no fuss. Quick and easy 🙂

Im horrible at remembering names, but Verizon Specialist edwla5w-E25ZE (according to the receipt) helped me today. He was very helpful with my upgrade to a Samsung Galaxy S21 and was able to answer my questions.

Parked in curbside pickup spot, and got what I needed in a quick orderly fashion. Most days there is a long line outside the building so curbside is the way to go. Staff is curtious, and understanding

Very friendly & helpful.

Awful company. They kept charging me even after I called and cancelled my contract. I paid for 4 months of service and got 2. I had to tell me bank to stop giving them money. I carefully set the whole thing up, I didnt break a contract or anything, theyre just totally fraudulent. You can look up many other people saying the same online.

Service was great but the way some of the staff members acted was awful and the wait time is crazy..with this virus thing going on and my friend got serious health issues but they didnt care about that. Told you have to keep your mask on anyway. Need to call hippo and report them

Painful. Made appt, told 40 minutes came back in 40, told another 20 minutes. Waited 25,. Then told six more Infront of you maybe 30 minutes. PAINFUL. We left the store and Verizon

If you want the worst customer service then you found the right place. These people could care less about you or your needs. Even the manager is clearly just there to collect a check. Do yourself a favor and find another cell phone company like I did i highly recommend it. Want to fix that store I would fire every last one of them and start over smh.

Outstanding Verizon. The salesperson Rashae was terrific. Helpful knowledgeable courteous friendly are the only way to describe her. Finally changed my cell after 6 years. So glad I did. Highly recommend this Verizon.

2 hour wait....I can understand the frustration of the salespeople, but we r anxious to b able to use their product as effortlessly as advertised, & r not the bad guys....more help needed!

Great. Customer service fit us in an programed wifes new i phone. Great deal too!

Cordial. Not wait tge required 35 minutes... had other things to see abd do!!!

A relatively long wait but customer service was excellent!! He fixed my problem quickly. 😊

Rude didnt solve our problems.

I went in today and was helped by Damiene Rogers. He is such a great guy and took what could have been a really bad experience into a fun time. My 1 year old phone died without any reason and he was so helpful and great and funny! He was so patient with me! Imagine going to a phone store and spending hundreds of unexpected dollars and enjoying the experience! Thats what I did today thanks to Damiene!

I only gave 3 stars because checkout was extremely SLOW and I only went to purchase a charger.

Ordered online for instore pickup. I will never just walk in again. There was no wait and the kiosk can check you out with all of the accessories. This is the first time I had a good experience while going to the Verizon Store. Zero anxiety!!

Fast and easy service she was the best

Terrible no service long wait. Will never go there again

Slow service and they are not very knowledgeable about things. Other Verizon stores treat you better.

Agent was very helpful and knowledgeable about the phones and watche I purchased.

Covid socks I recon, waited out side for an hour than gave up. Couldnt get in to address my account issues

Very nice employee and helpful.

They were able to fix our Android phone quickly at no cost after the Verizon store in Garden City said we would have to get a new phone. We will definitely return to this store.

Rhett was the BEST Verizon associate Ive ever met. He addressed all of our problems and resolved them. He made sure we were in the right plan. Thanks

Be prepared for a half day outing

Drove all the way to this store this morning for assistance after no help over the phone. I get there and before I can even get to the door this heavy set black gentleman comes out and says are systems are down we cant do anything. Its not always what you say but how you talk to people. I also just had a general question had he took the half a minute to ask instead of dissmissing me he would have probably been able to help me. Then he abruptly says the one in North Myrtle is open I said isnt that lile 35min away he rudely yep. Peoples time and gas are not just dissmissed like that. Verizon up your customer service game.

My representative was awesome, professional,and quick to provide my service !!!

The Covid virus has everyone waiting outside but the employees do their best to treat everyone fairly and respectfully.

Short of staff with a hour and half wait. Just left

Verizon was only letting three folks in at a time. I guess it was as best they could do. Next time we will have to take a wheelchair.

Pretty good service however youll be waiting 20-25 minutes at least. The staff are very helpful though.

Too expensive for seniors. Jan. 2020 told my phone needed an upgrade because that type wont be serviced by Verizon after Jan. So we had to buy a new one. With SS, disability, we couldnt pay the monthly charges that came with it

Waited over an hour. Some people just walked out.

Great Verizon employees. Took care of my issue with ease.

Wonderful store and staff

Absolutely the WORST customer service at any Verizon store EVER! If you must go, stay clear of Robert for sure. Extremely disappointing!!! And as far as following CDC guidelines, will someone please take time to actually READ it and teach your employees.

Inattentive staff...more interested in their phones than helping customers

They have great service and they do things really good. They always get you back and running with replacement phones with your contract. They even sent me a phone while I was on vacation. And that was next day service. Love the technology and the service. However it is very expensive feels like they are picking me up by my feet and shaking me for all my money every month. They have lots of competition now and they should lower their prices. But they act like theyre a high end Jaguar or Lexus. I hope one of their competitors like Sprint would get their act together and blow these guys out of the water. They remind me of how AT&T got in the phone business one time they thought they were indestructible. We all know what happened to that story. Now Verizon is the King of phones. They just need to be more cost-efficient. However their service is very remarkable. And you can find one of their stores anywhere you go. Satisfied as far as that is concerned. Just wish they would lower my bill I feel like its a shake-down every month.

WOW! DAMIAN WAS FANTASTIC. HE HAD A LOT OF PATIENCE WITH A 75 SENIOR WHO ISNT TECH SAVY TO SAVE A DYING PHONE. NO HIGH PRESSURE SALES. GREAT SERVICE AND KINDNESS.

Excellent service & very well organized. Felt very safe at their office and appreciated their professional & safe protocol due to the COVID-19 Situation.

Matthew the manager and Ronald the specialist were awesome to my wife and I. We went to the store to possibly upgrade my wifes phone and get her an apple watch. Their customer service was second to none and they were extremely professional and kind. If you want great customer service and knowledgeable employees, go here! Thanks guys!

Staff was great, Verizon qasted a ridiculous amount of my time. Very disappointed with there customer service, but this location was great and worked hard to correct the issue. Thank you guys.

In and out super quick. Loved it!

Technician was extremely knowledgeable and very informative. Very satisfied and purchased a new cell phone.

Associate was very helpful

Wonderful experience, very good people:great customer service!!

Due to Covid making an appt will provide quicker service

Best Verizon store in Myrtle Beach. Always so helpful and makes everything go so smooth. Best service anywhere I go as far as signal.

The sales associates are timed as to how long they can work with each customer. I got a new phone and plan and basically had to teach myself how to use it. Still learning. But my service itself WAY better can actually work and get messages and calls vs SPRINT.

This particular Verizon store is so terrible it makes me want to switch to a different provider. Bad/congested location, rude and unhelpful employees who know nothing about their products, confusing and absolutely ridiculous COVID policy, the list goes on and on. I highly recommend not going here. Go to any other Verizon store, it’s worth the drive.

Came in with a beach splashed phone. Ron cleaned it out and set me up with a wireless chargerPhone charging now.Fortunate for me as it was my wifes phone which is generally welded to her hand. Exceptional help from Ron. This is why I stay with VerizonThanks again

Ron was amazing, he spent so much time making. Sure we understood everything. It was wonderful not being treated like an idiot and having things explained. He went above and beyond.

Help is wonderful! Wish they had more staff on a weekend, be prepare to wait. Make sure you give them your name.

Staff knowledgeable. Could have sold me a more expensive phone. But sold me a phone cheaper and close to one I had. That was very good

First I had to drive down from NMB cause NMB store is closed. So 30 min trip to be forced to stand outside in sun no chairs no shade to get in store, then forced to wear a mask. I disabled and cant stand for very long before legs go numb and forced to sit, bit had nowhere to sit. UPS guy walked in no mask no problem, but I cant go inside without mask. Hmm go figure. Rules apply to all but select few.!!! Sounds socialist to me.!!!

I had an issue with my iPhone 6 Plus it would not update I called Apple and worked with there representative for over a month and a half my only solution was to travel to an Apple store in Charleston South Carolina I thought Id give it a shot and stop at the Verizon store since I had the insurance on my phone I stopped at Seaboard Road Myrtle Beach South Carolina on August 19, 2017 at 10 oclock when they opened and again I was told it was an Apple software issue but to my surprise the representative for Verizon looked at my phone just to see what some of the issues might be why it would not update to the newest software she proceeded to go on Google to check the issuesI had thought about changing to a new phone but without the update cant transfer my old phone to a new phone without correcting my issues so after two hours of the representative from Verizon corrected everything for me that Apple could not do and it was an Apple software issue.I want to praise the employees of Verizon at Seaboard Road I could not thank them enough for taking the time to correct my phone and spending over two hours to correct an Apple software issue, Apple could not solve.

Great customer service, even when its busy (it usually is), they will work with you to iron out any problems you may encounter!! Products are good, explanations are great ! And the staff are knowledgeable in all things pertaining to what products you are purchasing !!

Waited over an hour and a half. The customer service reps talked to customers more about personal stuff than business. If they stick to business and dont socialize on company time it would be better.After the long wait they couldnt even help me with the activation of my verizon phone. Spent another 6 hours on the phone with service agents that barely spoke English. Is this America or was I transported to a foreign country.

These employees were truly concerned with your issues and did their very best to rectify them and in my case did.

A few times, experienced a wait, but last few visits the service has been quick, without much wait. Representatives have always resolved my issues, no matter what they are. Reps are also very friendly! The Myrtle Beach Verizon store is great!!

Our solution specialist, Patrick was extraordinary!!!!!!!!!!!!!!! Earlier that day we went to another Verizon store with absolutely no customer service whatsoever. Patrick went the extra mile to solve our problems. He took the time to understand our needs and found the best solution. He truly represents excellent customer service. He is also known as the Tennessee guy in Myrtle Beach South Carolina. GO VOLS😅 to be honest he deserves that pay raise😊

Quick and knowledgeable service.

At first the guy was pushy and rude. We wsited less than 5 min. The second guy was wonderful patient, kind and very helpful.

Usually impressed with Verizon but not today. I came in with the phone I have bought from Best Buy. A Verizon phone. ended up having to drive to the north Myrtle Beach location from Myrtle Beach to get a screen protector.

Always ready and willing to help but quite pricey. Love Verizon but am going to have to find a cheaper carrier. My income is way down and I cant afford their prices and they dont offer a senior discount.

They are picking and choosing who they allow in the store. They kept telling me because I was not wearing a mask. They were letting other people in with no masks. Security Guard from Securitas was there no mask and staff as well no mask. They want to get paid to do nothing. I had warranty issues and they are failing to keep up with warranty on items.

Skip all the other Verizon stores and just go right to the Corporate store. They have all the answers, no beat around answers.Great customer service, most everything is always in stock. Latest and greatest on display!

You know if youre with this storefront, we need another Verizon store in Myrtle Beach. To be honest, thats why the three stars. If you love the products and I think we all do, it should be reflected in the Carolinas especially Myrtle Beach. Some of the pits about this store long wait times, which can try your familys patients. This dose lead to a attitude of sorts that can be connected with the lower nature. We would love to see another version store with happy workers and a higher tech savvy and work station tables to help us with our computers and services. The room is limited at this store, so prepair to rub elbows with people who just want to get in and out, or are there for the wrong reasons.Virison store associates are also looking for forgiveness, these folks are short of time and think they are there for their paychecks. They need a few courses in personalized edicts and HAPPY lessons. I will be praying for these employees, and I hope your prayed up so to speak this summers wait times will be a blessing if we have two Myrtle Beach stores. God bless them not everyone comes to virizon with a peaceful sense, but they have to have life to give life. Praise the Lord.

Horrible Customer Service. Arrogant sales people that make you feel like they are doing you a favor. We left this location in about Five minutes wanting to find another cellphone Company. Luckily the 102 Loyola Drive location in Myrtle Beach has Courteous and knowledgeable people that want to help you.

I loathe this location. unfortunately Ive had to brave this location three times since moving to Myrtle Beach four years ago... Every single time has been an absolute nightmare. However, if youre a boring, uninteresting human being thats absolutely ignorant on cell phones... This seems to be the place to hang out for hours on end asking stupid questions and taking up everyones time. Youre welcome.

The staff was very pleasant and helpful but there is a wait for customer service.

They have great customer service but 8/24 my first time working with someone different and she sells me a phone with without activating it or anything didn’t even take my phone as a trade in i knew something was weird about the transaction

Would not let my wife into the store with a face shield on and told us her face isnt cover with a full face shield manger came out point to the sign and also refuse to let me in as well and I had a face mask on would recommend not coming here and give this location zero stars manger name is dashaun very rude and wouldnt give time or day . And also had an appointment as well

Very helpful staff

Would be great if you actually helped à customer instead of handing a sheet of paper and stating call this number for help. Sorely missed the Willow Creek &Central store.

Verizon had slowed down the speed of the data download, too many customer to internet speed ratio. I was told by a Verizon tech support employee that too many people were using personal devices so Verizon slowed down the download speeds of their customers so the data would be more evenly distributed. Upload speeds are pretty good. Store employees are a great help and very knowledgeable.

Long wait on the weekends. Make an appointment during the week for quicker service. The staff was great.

HORRIBLE customer service! Worst experience with any Verizon store I have ever been to in the over 15 years Ive been a customer. Waited over an hour, walked out after just a few minutes of talking to the sales associate. He couldnt answer a single question. He spoke condescendingly, slouching over the desk leaning his head in his hand, acted like he didnt care at all if he was being helpful, did not try to sell me anything, and couldnt explain what options we had. Kept saying he didnt know the answers. I asked for someone who could answer my questions, try to sell me a phone. He said my questions made no sense. All I wanted to do was add a line or upgrade an existing tablet line to a phone. Should I upgrade or and the new line? Tell me my options, tell me the costs, show me the phones...nothing from this guy. I even told him I just switched one of my lines to another company and needed to know if I am better off doing that, he said maybe I should. Well, I think I will. Very disrespectful. Worst service ever from the gentleman with the dreads and extremely long finger nails. Even my son asked me if the guy was drunk!

I love the staff here, they are so accommodating!

It was very unpleasant. The wait was ridiculous . The two specialist was rude, one let someone skip the line because he knew him. The bald man with the tattoos act like he refuse to take someone else. The only person that was nice and seem to want to help was the Spanish women with the long hair! They need some more help asap!