More than pleased with the service One Hour provided to install a new thermostat. Jerry was professional and completed the job in record time. We have been with this company for seven years and they are always knowledgeable, professional and provide excellent service no matter what the job is. Many thanks!
Ivan is awesome. he if very thorough and take his time. He make sure all out heating and air needs are taking care of. One Hour Heating and Air is the best. We have been very pleased with their service
Jay was very courteous and respectful. He performed his job well and completed the work in a decent amount of time. Just make a note that when you send out technicians to St. George make sure you know that it is quite a distance from Charleston and if the time is later in the day, the traffic is bad. This is only made worse with all of the construction going on all over the highway.
Hard to get scheduled...4 times changed before he was finally here. But he is very good! Knowledgeable, thorough, and helpful. He explained to me how the system is working well.
Jason was outstanding! This guy needs a raise! He went above and beyond! He was so kind and took the time to answer all my questions. I will definitely be joining the service program and doing more business with these guys in the future as long as he’s there. Really respected how he did business! HIGHLY recommend!! It’s so nice to welcome someone in your home that’s so friendly and genuinely seems happy to be there doing his job. I wish more people handle their business like this. Especially in Myrtle Beach!Thank you, Jason!PS! I also really appreciated the sweet lady who answered the phone and set the appointment. She was a doll!
AC went out Sunday evening and the house quickly warmed up. Joni at One Hour answered the phone promptly, was very pleasant, personable and knowledgeable. Paul came out and diagnosed the problem quickly, had the part and did a great repair. Very professional, knowledgeable and just plain nice. Such a good experience, signed up for preventative maintenance. Great job. Highly recommend.
The service technician was very knowledgeable about our Carrier unit and definitely knew what he was doing. We liked his professionalism also. He told us about a maintenance plan that they offer. We certainly signed up for that. It was worth the money. I would definitely recommend this business to everyone I know.
Marks professional presentation gave me the confidence to do business with this company. He was on time and very efficient. His integrity was a mark of excellence! The technician known as Miami and his assistant Rita completed the actual install of my new Goodman AC unit. Their work was efficient, timely and completed with a mark of excellent quality. I would refer this company and their professional employees to everyone. Thank you for a job well done.
Very quick, AJ thoroughly explained the duct cleaning process for our business and scheduled very fast. Quick follow up on schedule. Very pleased!
I called One Hour Heating & Air Conditioning on Saturday morning at 9am because our AC was not cooling. The technician John Maggenti called 10 minutes earlier before arrival at 11:00am. He was very friendly and explained what he is going to do to check the AC. After a thorough inspection he explained the issues and recommendations to fix. Amazingly he had everything with him. He left at 12:15pm with a very happy customer and a running AC. Very good job and highly recommendable. Thanks
The service and installation techs were great. Very professional, informative. This was my second unit replacement and both field teams were great.I was however, shocked, when service manager Mike inflating his quote by 50% ($3600 vs $2400) less than 2 days after providing the initial quote.I needed the system replaced quickly, so I accepted the upcharge. But I will likely NOT use 1 Hour again for large or replacement jobs again.
Almost a year ago we called them to help with our AC system which was about 12 years old. Kendall was very helpful and provided us with an easy and painless fix that would last us for about a year with our financial situation we couldnt really afford to get a new part or get a new unit at the time. He was correct and sure enough our unit finally died out and we called One Hour Heating and Cooling that day. They were able to dispatch kendall back to our home within 30 minutes. He was very helpful and given our circumstances and his past work on the unit was able to set us up with a new unit at a low price. The next day Zach and one other guy were over at 9am and quickly got to work. Kendal informed me it would take 6-7 hours to install but these guys got it done in 4-5. My house is now cool and my dogs are happy. Truly great company they take care of their customers. Also worth having a membership to them it covers a lot :)
Brandon Hunt did a great job making sure that the system was working properly before he left. I had a bad experience with them five years ago, but was happy with the work Brandon did. Hopefully my system is going to keep working well.
You get what you pay for folks. Kendall was literally at my house within an hour. He quickly fixed my hvac unit and helped get rid of a pest that took 3 hours to find! We both agreed it was best to get a new unit, of which I knew before he arrived. We quickly came to a deal and finished the next business day. The whole experience has been amazing. I was referred by other customers who also had an amazing experience.
Technician was thorough and professional. He addressed upgraded needs for operational improvements. Very happy with his lookout for customer health and well-being.
Ive been using One Hour for several years. Ive dealt with several techs throughout because I use their quarterly maintenance plan. Always on time, professional, knowledgeable, etc... today on 8/30/21, service Tech RC Hinds did a great job and was a really personable guy. He was honest, professional, very knowledgeable and provided me several options. I knew it was time for a new hvac system. I voiced my problems and opinions, and RC Hinds was helpful with assisting me with making a decision. Thank you so much. Its been so hot inside my houseAnd I have peace of mind knowing ill be taken care of.
1Hour is always so courteous, complete and takes the time to get things done right. The repair people complete the job as soon as possible no matter what the weather, time of day or needed additional parts. They also let you know when they will arrive so you dont have to wait all day. All the people working there are trained to provide excellent service with a smile. Ive used them for all my HVAC needs for 15 years. Wouldnt go anywhere else!
Great customer service!!!!The company promised to send someone next day and so they did.Paul was super professional, patient (first time home owner) explanatory, nice, helpful, and respectful. He even wore a mask and shoe protectors!!!He explained what was wrong, fixed it fast and even let me know what else I should do to prevent things from happening.I’m recommending this company big big time!!!Thank you Paul!
Daniel was a very polite and professional young man. He seemed to be very knowledgeable and was very accommodating. So far, it has been a delight having One Hour doing my routine maintenance. I was really impressed with the first technician that was here in April (Zach) and now Daniel. Thank you for that.
The entire company I had the pleasure of working with is extremely awesome. From the office to sales to installers they are all top notch professionals and you can tell they enjoy taking care of their customers the right way. I highly recommend one hour heating and air conditioning. Thanks for a Quality professional job at a great price. Customer for life.
The technician Steve was very nice, knowledgeable and prompt. The only downside to this company is the prices, we paid over $300 for a clogged drain to be cleared. I will note that it was what they consider after hours, but when you work a 9-5 job calling at 5:30 once you notice an issue to me isnt considered an after hours call since someone over the age of 18 has to be home to allow the technician to enter...
Carlos went above and beyond the call of duty when cleaning out my dryer vent. He hit an obstruction and spent quite a bit of time working it out. He got out a ton of lint and what looked like dry straw. This was a serious fire hazard. If it wasnt for his great effort and work I could have had a fire!! He also did a great job serving my HVAC system!! My system is ready for the coming fall/winter, and my dryer vent is clear of debris!!Thank you!!
Jay was an awesome technician I would recommend him and one hour heating and air for anyone looking for service to their system.
I’m a NEW CUSTOMER, since the end of July this year. And I was very hesitant about selecting a NEW A/C Service! But I chose1 HOUR. I was awe struck how quickly they responded to my call, on a Thursday. Buy SATURDAY! I had a new system up and running. DON’T HESITATE to use company.Today, Brandon came promptly to restore my AC. Unit was fine. Problem solved!It was a blown circuit breaker, needed to be replaced. I’m a VERY HAPPY NEW CUSTOMER
This is a good quality company which offers a good product and quick service in case of emergencies. Jay was very personable and friendly. He helped explain everything to me so that I could understand.
RC Hinds went above and beyond what was on the work order. He was kind, professional and thorough. I appreciated his abilities to explain what he was doing and advice on future visits. He was helpful and Christ the Servant was blessed to receive his service.
The man that came out was extremely nice and seemed like he was very much educated in what he had to do and I had felt more confidence in him than I have any of the other men that came in the past. And check the big unit outside and he also cleaned it all up. I saw all the work just to make sure it was getting done because I feel like in the past it was not done right.
Carlos was AMAZING!!! So genuine and professional. His attitude was wonderful. He is exceptionally knowledgeable and gave reasonable quotes for service that was beneficial to my situation. He was the most pleasant and sweet employee I have ever encountered. He is DEFINITELY a great asset to this corporation and I highly recommend this company hands down over anyone else!! I am extremely happy with them!!
Coty was working next door and i just moved in so i asked him some questions and he was kind enough to swing by and take a look. Didnt know how much mold i had in attic!I started up signing up for maintenance and ended up fixing a major problem knowing Coty wasnt working on commission selling me!He just loves his job and is a hard working young professional man! I couldnt find him to request him as my maintenance representative. Pls do that for me. Thx
Paul was very kind, knowledgeable and professional. I appreciated how he took the time to explain to me step by step the diagnostic process and then the repair process. He was quick, honest and polite. I would recommend One Hour to anyone and will definitely call them again.
Came in listen to what I told him. Check out system, found the motor has stop working. Also found a lot of damp fungus. Show me different cleaning devices that could keep it clean. Installed new motor, and Ultra Violet light for fungus. Completely clean inside system. Veteran discount and a GREAT maintenance contract.
Good job is an understatement for what these guys did for me yesterday.... they went way above and beyond to truly find my issue in which ALL of your other techs missed, the previous techs have cost me so much money on my electric bills and the cost of having them come out to check whats going on due them not being thorough. Im begging you that if I have another issue could you please send these guys back to my house. Ive told other techs what I thought the issue was and they truly never checked out what I was saying it could be and by them doing that they missed huge problems with my unit. I was going to cancel your monthly service but then you sent these two young men to my house and I have complete confidence in your company once again. Please tell those guys thank you so much Im very appreciative of them and how thorough and professional they were. My family is grateful also now our home is cooling like it should after two years of fighting the heat.
They were able to send someone out in less than 24 hours, and Ivan was great. He was super nice and was able to figure out what was going on with my ac right away. It was a little pricier than I expected, especially since the diagnostic fee doesn’t get waived when you pay for the actual repair, but I received great quality of service.
First time with John at One Hour. He did a thorough job of explaining everything and explained problems that needed to be addressed. Very informative and personable throughout the process.
Daniel is hands down the best technician they have! I have had good and bad experiences but I am a comfort club member. For the most part they are on time, knowledgeable, informative, friendly and efficient. I have had some bad experiences but not enough to not use the services since theyre quick to fix mistakes. Definitely ask for Daniel Wallace for any of your maintenance needs!
I called One Hour in the morning and a technician arrived in the afternoon and repaired our system quickly. Our system is still covered with warranty and there was no charge. We rely on One Hour and feel they are a trustworthy business.
We were given estimates on repairing our heat pump system or replacing our system. We chose to replace it. We were given all the information very professionally to make an informed decision. Mr. Allen has been a pleasure to work with to this point. We are looking forward to the system being installed and the existing ducts being cleaned. The heat pump system has been installed by Zack and Peter, and they did a fantastic job. Brian and Xavier cleaned and sanitized our duct system today and they did a great job. Lathan has been a pleasure to work with to this point.
Absolutely phenomenal! Our tech did what he could to make sure we were taken care of. He didn’t seem rushed and took time to answer all questions and seemed very knowledgeable. I was at work and my wife was at home, and she felt comfortable because of how professional he was. He made sure we were both aware of everything at all times. 10/10 would recommend
Carlos was awesome. Communications was great from the time he departed to head our way. Explained everything, answered all my questions and overall was just a great guy. Thanks Carlos
On time, professional, knowledgeable and courteous. Very happy to recommend One Hour!!
Two weeks ago. My AC leaked water. The company sent one guy but he didnt fix the problem. The leak was getting worse. Steve Galloway came in this afternoon. He found out the problem and fix the problem(I hope). He also cleaned the water out from the emergency pan( almost full). I gave Steve Galloway five stars. Wish the other workers do better job.
Andrick was professional, very nice, and did a great job. He was very patient with my questions about the service.
We are very happy with quick response and repair of old system to get us heat until new system could be installed.Servicemen were all professional and efficient during both events. Customer service is also professional and take care of request quickly and efficiently.We highly recommend One Hour as a great company overall .
Our AC went out and our current company said we needed a new system but that they couldnt schedule the install for another month! I shopped around and One Hour came through with a competitive price and a much faster install. The crew was great, worked hard to get us up and running. I am very happy with the service and would definitely recommend this company.
Robert Black is our go to HVAC maintenance technician with One Hour Heating and Air. He takes his time, offers professional recommendations in addition to maintaining our two systems. We request him by name for each maintenance visit.In addition to the above, we had to have our 30 year old ductwork replaced. James Morgan and his team were fantastic! Everything was completed in 2 days and we can already tell the difference. Great job!!
Nick at 1 hour was professional, friendly and personable. He got the job done with great attention to detail and explained all items he check. Thanks
Stan Zebrowski was my technician for my HVAC maintenance and could not had a better person to do the job. He was very courteous, explained what he did and made suggestions to make things better. Stan did an exceptional job and would like him to be my technician again.
First time ever Ive had a service come on theday I called, a Saturday, and not have to wait days in the miserable heat to get it fixed the parts were on the truck. John also explained what went wrong and how I can keep a sophisticated system maintained. Couldnt be more pleased.
Jason and his associate were right on time, and worked quickly to get our new system in place and running. They took pride in doing the job right, and explaining what they were doing and why, so that we will have no issues for years to come. I would highly recommend this company and crew in particular.
I had a problem with my A/C that was causing water damage to my bedroom ceiling. I called 1 Hour Heating and Air at 1130pm to get service as soon as possible. I was told they didn’t have anyone in the area but that someone could come to my house at 8am. I said that was fine. I woke up early and waited a bit. At 830 I called the company number because I hadn’t received a call and nobody had shown up yet. She told me, “You do have an appointment today but your technician is on call and isn’t scheduled til noon. He has one person before you so we’re looking at between 2-4pm.” I told her that I had called the night before but that was all she could do. I cancelled the appointment and called Carolina Cool, who showed up in less than an hour and was at a cheaper rate. The technician was very friendly. I’ll never call 1 Hour Heating and Air again. I had guests from out of town, so the situation was inconvenient for all. But the fact that I had an appointment time with someone who wasn’t on the clock yet blew my mind- it was a terrible customer service experience.
Carlos was awesome, he answered every question we had! He fixed our unit for now until we get our whole new system in. He didnt pressure us to buy anything but just told us straight up what was wrong and how much it would cost! 5/5 stars for Carlos and One Hour
VERY PROFESSIONAL AND UNDERSTANDING OF MY PROBLEM. FIXED IN A FEW MINUTES. GREAT JOB.
One Hour and technician RC was very professional and helpful. Just moved to the area and had AC issue with unit as old as me. Talked to community and all advised to use One Hour and they werent lying! Personnel are friendly and take the time to explain and simplify the experience. Would reccomend them all day everyday.
Unfortunately I needed a new a/c unit. They listened, understood my situation and worked with me to get me the best value. They were quick, friendly. I would greatly recommend this company. Awesome job!!
Daren was prompt and courteous and very professional. They were able to get us on their calendar for the day after we called and gave us an hour window of when our tech would arrive. Not only did I not have to wait, but Daren called to see if running early was okay. We scheduled regular maintenance with One Hour and they will be our first call in the event of a repair!
This is the second time Ive used one hour heating and air conditioning. Both times I have been extremely impressed by the knowledge and skill sets the engineers brought to the table. I will certainly use them again and highly recommend them to anyone else. Kevin was awesome and answered all of my questions. He handled everything in a timely fashion and am confident in the service outcome. Thanks!
It was a pleasure to do business with One HourWe were in a bind with water leaking from old AC system in our Condo unit. Paul did diagnostic then Alex did quote and finally Corey led the installation on the new system.Would recommend them 100 percent.
Jerry from one hour heating and cooling did an awesome job! Great guy, former active duty Marine what else can you ask for
The representative was EXCELLENT! He was polite, courteous, and awesome to work with. He made this experience so much better so I deducted only one star.I was not happy that the initial installer did not do a good job of putting in the device that keeps bacteria from growing in my AC line (I paid for it but it wasn’t working). I’ve had the unit less than a year and I had to call them because my air was on and off intermittently as evidenced by my electronic thermostat being off and on. I should not have had this issue so soon.
Robert Sweet was fantastic . Extremely knowledgeable and explained everything in detail. I hope Robert is the tech they send to my home whenever I need a service call. Top notch
Ery polite, knowledgeable, explained what he was going to do, then advised us when complete. Covered his shoes when inside, very precise & good experience all around.
I wasnt home but the wife said the tech was professional, courteous and thorough. If shes happy then Im happy!
Carlos was a pleasure to work with. He was very informative and walked me through every step of the process. He helped with recommendations, ultimately letting me know my decision is the best one. We are so thankful for his knowledge. I highly recommend this company for all of your heating and air conditioning needs.
Darren arrived on time and was friendly and courteous and even made friends with my rather rambunctious dog. He did his work professionally and gave me a full report at the end. Would gladly have him perform the maintenance next time.
He was very helpful and done a great job. I was very happy with his work. Thank you William Johnson
My air conditioner stopped working on Sunday afternoon. Called and asked specifically for Ivan. He came out Monday afternoon and unstopped the drain. He is a wonderful asset to this company. He is very personable and had patience with me and my million questions.
Jason was very professional, just as the technicians always are at One Hour, and let us know our HVAC system needed repaired or replaced. He went through every aspect of the process and provided our options, so we could make the best decision for us. We appreciate the professional services this business always delivers!!!
Zach did a great job servicing our HVAC system! He walked us through what he was doing and his recommendations to get the best life out of our units! He will be back in the fall to make sure the heating is all good to go!! Very professional and knowledgeable!
Zachary was prompt, considerate, professional and explained his every move to me. We knew we needed repairs and he was excellent. He was honest, and told us what was necessary versus recommended. That meant a lot since we’re on a budget. I really liked the office folks too when I called. They got us on the repair list and gave me updates as we neared our time on the list. Thank you one hour!!
Carlos came and check-out the damage that was done upstairs from the pan under the air conditioning unit. He brought me photos of what it looks like upstairs. That helped me to get an idea of what was going on. He even fixed the filter placement in the hallway to make the filter stop sounding like a gunshot whenever its turned on. Little things like that mean a lot to me. He is an absolute gold mine! So refreshing to meet a genuine, kind personality, in this world were living in now thank you for sending him to me. I am looking forward to doing business with 1 hour heating and air conditioning. Thank you again, sincerely Janet Willis.
Our technician was absolutely wonderful! He explained everything that was being done in detail, and offered us the best advice on how to move forward with future projects.. I would recommend One Hour Heating & Air to anyone!Yours Truly,Donna Tivoli
Frank did a wonderful job today insuring our system was in proper running condition and making suggestions to optimize it to make for a cleaner home.
Sean was a very pleasant serviceman. He made some suggestions to improve my heating and cooling systems. He installed 1 new air filter and said that others not available on the truck would be arriving and installed soon.
I want to thank Mark Conway for his patience and understanding in answering 20 questions. He worked diligently first to diagnose the HVAC and isolating the problem and then return to install a new coil all by himself. He worked from 9 AM to 5:30 PM to insure the HVAC is working property. Now I feel confident that the repair was done correctly and completely. One Hour Heating is fortunate to have a skilled technician like Mark Conway.
Carlos Rivera-Pagan was very professional, friendly, knowledgeable and wore his mask. He explained what was going on with our unit as he worked. He knew about our unit and told us what was happening and I knew that was true because we had noticed the change in the function of the unit.Best of all we are getting a new unit, thanks to Carlos. Thank you.
These guys are amazing! The came within a few hours of me calling. The tech, RC, was excellent and very knowledgeable. He was friendly and experienced everything clearly while answering all my questions. He even helped me install a closet door I was working on!!! I will never use anyone else for my AC and heating. Just call them! You will be happy you did!!!
Mr. Ivan Toledo was very professional and took his time explaining things to me I would definitely recommend him to anyone who needs there ac repaired fixed
From first contact to getting estimate I felt very comfortable using their service. Very professional and courteous to my needs.My estimator went above and beyond to help figure out the best way to send payment, my job requires me to be away for long periods of time making it difficult to transfer money. It felt like there was no obstacle that could not be worked around to get a final solution to a problem. This branch treated me the way you want to be treated as a customer when needing help.They even worked with me on the estimate by paying the total cost for the installation of the new heatpump, condenser and other miscellaneous items required. Unit was installed in LESS than 24 hours after recieving full payment.Thank you One Hour Heating and Air Conditioning for your quick professional responce and install of my new unit!
They came out and looked at the unit. Cleaned it up and found the problem. Explained what was needing to be done to have a stunning smooth AC. Explained what each part does. Recommend other tips as well. Im satisfied.
I called because our ac was not cooling. The tech came and immediately told us we needed a new unit. He quoted a price of more than 8,000.00. He checked for a leak and said it wasnt leaking. They charged almost $300 to charge the coolant, which only lasted 24 hours, big waste of money. We called someone else and he found a leaking valve. He changed the valve and charged the Coolant and we were told that the unit was good and didnt need to be replaced and only charged $100. One hour was more concerned about selling a new unit than trying to fix an easy problem. If you need an ac repair call someone other than One Hour I wish I had.
We have been having difficulty with our thermostat changing auto from air to heat. One Hour has been standing by their service by sending someone right away to look at it. When the first return visit did not work they sent Steve to handle. He went through the whole process and changed the back board to the thermostat and so far it is working. Thank you One Hour for standing by your customers!!
Paul arrived promptly at 9am. He checked our HVAC system and did an assessment. He wrote down what he found and his recommendations. After getting our go ahead, he cleaned the blower in attic which had many layers of mildew and dust, and he put a compressor saver and new capacitor on outside unit. We felt that he was very honest. He didn’t pressure us into anything.We were pleased with our service. 🙂
The technician that came out Carl was very nice very professional and he did a great job explaining everything step-by-step that he was doing maintenance wise and I would recommend One hour heating and cooling for any of your HVAC needs
The service was timely, clean and neat. That being said they rake you over the coals price wise knowing you are in need of replacement with people staying at your place. Becoming more apparent that they ripped me off as I find out prices that people near me paid through other companies. To add insult to injury the price was gouging and they were getting back a blower motor I just had put in by them a few months ago so they could reuse it and they claimed to be giving me back the money that I paid for service the night before.
Carlos was absolutely wonderful.He saved the day with his professionalism, kindness selflessness and patience.He was on time and came late at night to help us in the summer heat at the beach.I will continue to use Carlos and One Hour Heating and Air from now on.Carlos is a HUGE asset to this company and they are lucky to have him.Thank you again CarlosAmy Hartis
DO NOT USE THIS COMPANY.Take this from someone who spent the last 4 months ordering parts for them.I was hired on as a parts runner. Moved up to Parts Order because they needed someone to fill the position. Position included ordering parts, taking phone calls, filling invoices, and much much more for THE ENTIRE COMPANY. They REFUSE to hire more people to fill the positions theyre intentially leaving vacant STRICTLY so they can make more money. Prices are INSANELY above market value. This place is ROBBING YOU BLIND. The Install Team has no idea what theyre doing. Guarentee theres a 70%+ chance your brand new equipment you paid 20k for is inoperable within the first 3 months due to them rushing in non-trained people. Ignore the 5-star review. GO SOMEWHERE ELSE
Great customer service and very knowledgeable. Took time to explain current issues and possible future issues. Definitely TRUST WORTHY!
Stan was very polite and personable. We were very pleased with the maintenance service he provided. He also installed a UV light to help improve the quality of the air were breathing.
I was having trouble deciding whether to buy a new split heat pump system (mine is 9years old) or just get a device to help with the mold in my attic. Alex Moses arrived at my door and was so friendly and professional. He sat with me for over an hour and explained everything to me so I could understand and make the right decision for me. I highly recommend him and One Hour Heating and Air Conditioning. I didn’t feel pressured at all.
I called this company tonight because my AC is out. I decided to give them a chance because of their commercials and their website says theyre available for 24 hour emergencies. What the commercials and website does NOT tell you is you have to be a member of their club for on call services. They couldnt schedule me an appointment until next week. No problem Carolina Cool is on the way!
Maurice was very professional and knowledgeable, he is an excellent employee. You can see he takes pride in his work and enjoys what he does.I have meant a total of six employees from your company and each one was excellent, professional and caring about your customers but also showed pride of their company!
Robert did outstanding job finding and fixing the issue with my A/C. He is very professional and efficient! I highly recommend requesting him for services. Thanks
We called 1hr Heating and air-conditioning for help because our AC stopped working. Carlos was at our condo within an hour and had our AC working in 20 minutes. Carlos discovered our drain line was plugged. He cleared the line and our AC started working. Carlos is extremely courteous, knowledgeable, and efficient. I would recommend Carlos and 1hr heating and ac to anyone who needs help with their hvac system.
Showed up same day for diagnosis. Provided options for remedying. Professional, courteous, honest.Will use again in the future
One could describe Corey as a Master Installer, He is highly experienced, very knowledgeable, and has a positive attitude. It was a positive experience to have Steve working at my house as well. They both worked hard and fast to install the new HVAC at my house.
Corey and Mike were outstanding!!!!!! I had One hour install a new system 3 years ago and it has never worked properly. Tech after tech came out and all said it was something different. Russell met with us to get it resolved. Corey and Mike came out yesterday at 8am and didnt leave until 830pm. I believe they have fixed the issues that we were having with the unit, only time will tell but they were taking readings and calculations for static pressure etc. Im very happy with them and thankfull fkr all of thier time and effort.
Robert was wonderful! He explained all my options and walked me through the whole process in a manner which made me feel very comfortable in my final decision to purchase a new unit. I sincerely believe he was helping me make a choice that was in my best interest as the customer, which isnt always the case with a lot of other companies. I would highly recommend One Hour Heating & Air Conditioning to my friends and family.
Kendall is awesome. He called to confirm appointment and arrived on time. He has a great personality. Kendall was very knowledgeable of his craft; thoroughly explained what he was doing and the contract. He patiently answered all of our questions. Kedall was very honest and straightforward.
Robert was so kind and respectful and was very informative! True gentlemen and great service. He represented the company and his knowledge of everything with the best interest in mind for how to make our air quality better! ! Thank you for your help and making our AC better☺️I’ll definitely be using them again!