Frank Turner hooked me up twice now in my time knowing him. Love both my cars. This time was the Nissan Altima... definitely proud!!!

Been a customer here since 1998, when it was called My Toyota. From 2011 to this year the service had really slipped. However, they have really come back in a big way. First time in years I feel like they really care. Great kob. Penny(Tari) Smith

I go here for oil changes on Crosstrek. Very good service, friendly staff, comfortable waiting area and they have complimentary coffee and soda!I also bought my Crosstrek from them and the sales team was just as great as the service team. I highly recommend them!

After my order was cancelled by Toyota at another dealership I was suddenly left scrambling to find my dream van in an insane market...one month before having my 2nd baby. I called EVERY dealership in a 200 mile radius. Some were helpful, others...not so much. I spoke with AJ early on and he was super helpful and got me the info on the vans they had coming in. AJ offered to call around for me, had his manager call another dealership about a trade and let me text him throughout the day. I eventually realized I needed to compromise on some of my wants and because AJ was so helpful I decided to end up purchasing my van from him. He kept me in the loop, let me send him stuff via text to get the paperwork rolling and made sure we could get the van asap. I love my new Sienna and would reccomend AJ all the way!

Ive been in 6-7 car dealerships in the past couple days and it made me reflect back to my experience with this dealership. I am so sorry I cant remember the sales reps name but he was just inside of the east door. I went into this dealer to look at a specific vehicle. One we got there after a two hour drive the truck was right beside the door for me so I could find it easily. From stepping into their door to closing the door and driving away in the truck was less than one hour total. No up sell. Matter of fact he cut the price as much as he could. Unlike most dealer this place was NOT a carny side show. Straight forward to the point and HONEST. A five star review isnt good enough for this place. They deserve a 10. 2 months later the vehicles has performed as expected. I love to complain but I simply cant Thank You Toyota of Muskegon

They take an interest in their customers and work hard for them. Refreshing buying experience compared to Big 3 dealerships. Looking forward to many years with them and my new Tundra.

This dealership is speculative.I utilized the chat option to see if a vehicle listed on their site as available was actually available, because I have made the mistake of driving 3o minutes from Grand Rapids with the false knowledge that when the website says it is available, that it actually is. I was told by a salesman that the vehicle was a special order for someone and should have not been listed on the site. So I was looking again today, and saw another Tacoma, with a manual transmission, so as mentioned above used the chat option, but they couldnt help me because this is something only a salesperson can answer.... I know go figure, but even after I gave my e-mail the salesman said he had some important information about this vehicle that I needed to call him. Seriously, how hard is it to say available, not available. This is strike two Toyota of Muskegon, seriously step up your game and lets be more transparent, you either have it for sale of you dont. I dont do games as I am sure the majority or individuals dont these days......

Fantastic customer service! Be sure and ask for Roy! Friendly informative and really knows his stuff!

Having never actually shopped for a brand new vehicle, before stopping here, I already prepared for a pushy salesperson experience. My preparation was completely unnecessary. Shadric was awesome! Although I was not able to get the vehicle I wanted, and ultimately did not purchase from them, the experience was a relief. He put in time to locate multiple vehicles for me but they werent exactly what I was looking for. I felt bad because I was a tad wishy washy as to what I really wanted but ultimately knew what I wanted and stuck with it. As I said..they were unable to attain the vehicle I wanted but did offer to order it. I declined having one ordered as I was looking to get one a lot sooner and itd probably be months before Id see the truck. I will not hesitate to go back when we are ready to get my wife a new vehicle.

Everyone was so nice.

Welk organized. Beth is a huge asset!

Nice place but not friendly people

Service was great, people were great, pricing at a dealership though.... Ugh. You get what you pay for though. Thats all I gotta say.

15k warranty work fast clean friendly

Great customer service. Kept my dog with me in waiting area while i got an oil change. They had dog treats on hand and won over my dog! Timely service and a free car wash!

Parts department workers are not knowledgeable enough to get you the right parts.

Great service and friendly staff!

Great selection, friendly and helpful salesman.

To all of you who helped me with my out of state 2021 Toyota Tacoma purchase,Thank you so much!Thanks to Alex Hoffman who answered all of my hundreds of questions day in and day out for 2 months. He always called or texted me back, and worked with me to make the deal happen.Thanks to Alex Wiedenhoeft for stepping in when Alex H was busy with a customer or out of the office. He always had the answer or would find out for me what I needed.Thanks to Rebekah for helping Alex with making the deal, updating the delivery date, and signing off to make it all happen.Thanks to Bill Fisher for allowing me to do all the paperwork online, also making sure I have the temp tag and the paperwork necesssry for my state DMV.Thanks to Brandon Young for helping me figure out the transport company details. This was the first time I’ve ever had a vehicle transported and he madesure it was a great experience. My Tacoma was loaded on a Friday and delivered on Saturday morning, which was amazing!I appreciate each and everyone of you and I’m so thankful for all of your help. It was a different experience not visiting the dealership and doing everything online thru emails, texts, and phone calls 500 miles away. Everyone of you worked to make the experience work for me!Thank you,J

My salesman was Alex Hoffman. From the first day I talked to him till today hes been nothing but helpful and basically saved me from having to deal with a potential financial crisis. I work for Lyft and just recently bought a home. During one of my work days I was hit by another vehicle that totalled my car. It put me out of work for 3 weeks. When I finally got the check for my car, I went to Toyota of Muskegon and Alex helped me find the car I needed. Hes very down to Earth and easy to talk to. A nice guy who will make sure he finds you the best deal he can. Unlike a lot of dealership salesman who seek to snake around and rip you off.Right after I left the dealership with my new car, a deer totalled my car 30 minutes before getting home. This event put me into a really bad spot where I was close to losing everything. I ran into problem after problem. Co-signing at other dealerships was my only recourse, and even that was falling short no thanks to my own bank denying my application even after approving it the night before.Alex called me offering an amazing deal on a much better car that I have ever have that literallyjust arrived. That offer is the car I just bought. I didnt even need a cosigner and my protection options added with the value of the car is unbeatable for my situation. Him and his financial manager Jake, as well as his other coworker whos name is Alex too are all amazing guys. They helped me out more than they needed to and Alex Hoffman always called me during this entire situation asking if I ever needed anything.He will have your back and I will recommend him to my customers everytime. No questions asked! Thank you guys again!

Excellent service today. I went in for an Airbag recall appointment, scheduled for 2.5 hours and they had me out of there in 1.5 hours including a complimentary car wash. Best service Ive ever had at a car dealership. Thank you for the beautiful service. Id highly recommend Toyota of Muskegon to anyone.

Excellent service from every department and from every employee

Absolutely the worst dealership I’ve had to deal with. All I want to do was find out a lease price and the representative gave me the run around about giving me a price. I will take my hard earned money to another dealership that actually cares about customer service.

I’ve been to 4 West Michigan Toyota dealerships and I by far had the best experience here in shopping for a vehicle. Alex, the sales manager was excellent to work with and ensured I’ll be purchasing the car that best aligns with my needs.Sean and Mitchell as salesman were awesome as well. They were able to inform me of a lot of features I wasn’t aware of and overall great to work with.I’d recommend anyone that’s looking for a import vehicle to check out this dealership.

Just bought my first ever car here. Great people, great service, and great cars!

Tried to buy a new highlander this week, but we could not take delivery of the vehicle they found for us because we thought it came equipped with remote start. We made the mistake of assuming the Limited Platinum package would not be missing this feature. This was partially our fault buying a vehicle that was not on the lot and allowing the sales pressure to work on us before researching the vehicle. I could take much of the blame for this incident, but when we left the showroom after refusing the vehicle we noticed the car they tried selling us as new had several areas of paint damage on the passenger side. Not one, but rather multiple areas scratched up and you could tell their shop tried to buff them out. These were not minor scratches and there was absolutely NO WAY this damage was not noticed by the dealership staff. I could not believe what I was seeing and went back in to notify the salesman that we would not have been able to buy the vehicle with this damage anyway. He looked at the vehicle with me and his only response was.....well we would have had to fix that. Who would pay new vehicle prices to buy a vehicle with paint repair? I might have offered 2 stars instead of 1 because they did refund our deposit without too much grief, but I was blown away by what I saw and we didnt receive any follow up apology from management after they tried to sell us a damaged vehicle. We wasted an entire evening and drove over 100 miles to pick up our new vehicle. I am a very demanding buyer, but I have bought several new vehicles over the years and I have never seen anything like this before. Highly unethical.....buyer beware!

First time buying a vehicle here. They made it quick and easy. Love the Tacoma !!

I came to this dealership with someone to have their oil changed and am buying a car. Nice dealership, clean and friendly. New and used cars, nice waiting area with coffee, pop, popcorn, cookies and more. Nick the salesman is very nice and not pushy a refreshing change for a dealership.

Lousy dealer. They dont give you the attention you need. My friend and I have been coming back for consecutive weeks with a problem that the car has, whose problem cannot be solved. We have been treated badly and discriminated against because we are Latinas. there is no representative who can help us with the problem. is a dealer that when it comes to selling a car they do everything possible to sell it. but when they have problems with the car they do nothing to fix it

Great service and tough to find a better deal anywhere. Alex Hoffman did a great job pairing me up with a vehicle and making the transaction go smoothly.

My husband and I recently purchased a truck from Toyota of Muskegon. We enjoyed working with our Sales Rep, Mitch. We felt like Mitch was genuinely helping us to get us the best deal possible. We had one set back when we had put a deposit on a truck to hold it until we could get our trade-in onsite. We had a call the next day telling us this was against policy for the truck we wanted. While it made the process take a little longer, Mitch was great and worked through everything so we didnt lose the vehicle.

Ive come to trust and rely on service staff at My Auto in helping me care for my Toyota. I appreciate their care in making sure safety concerns are addressed and scheduling necessary work in an affordable manner. I also trust them to NOT recommend unnecessary work. They have proven themselves to be reputable, honest people who want to help you enjoy owning your vehicle. I appreciate Bird and Tyler in pointing out service specials on routine maintenance to help make it more affordable. Kevin is always helpful in answering questions and offering practical advice about any trouble or repairs when needed.

They sold us a car. It has 4 wheels and an engine. There are massage chairs inside.

Large showroom with all the newest Toyota models. The staff is friendly and attentive.

Great people

We love this car dealership. Our salesman Nick is the best! All of the staff are excellent and really work with you to find the right car for you!

Very good service here for car buying

ALWAYS present professional and helpful

Top notch facility and staff! I got a fair deal on my Tacoma and the service department has always treated me right. Id recommend this place to everyone.

Great place and good people

April in parts was very helpful and competent. Very good first visit for me

Not so great car buying experience!😟

Respectful, helpful, and no pressure from Regan Taylor and others we met. Bob and Carol

Very impressive selection, and pricing to compete with any other dealer. Customer service was top notch, and comfortable/friendly atmosphere to shop.

Pleasant staff with great prices. Everyone is very helpful but wont badger you to death. Great experience!

Needed a key replaced. They were very helpful especially April. Thank you April.

Bought my tundra brand new and have had an awesome experience!!! Got a great deal and service has been awesome. Made my purchase very simple!! If you are looking for any kind of vehicle this is the place to go!!!

Real nice people and service area is real nice no compaints

I came in for an oil change and it took way longer than I anticipated. i showed up at 820 am and was number 2 in line and also opted in for the car wash. My oil change was not complete until 10am. I was called up to pay and when i asked for the keys, i was told that the car wash still had to be done. they also said that I was next in line so it would not take much longer. 30 min had passed when i went back to ask about my car. they said that they had gotten behind and are now just starting on my car wash. i wonder how long i would have waited if i had not asked about my vehicle status. The guy at the front desk seemed apathetic which did not make me feel like they didnt care. I will not be using this business for my oil changes again.

Extremely courteous staff. Prepared to answer all questions and be transparent with you.

Best showroom/waiting room ever! Comfortable reading chairs and regular working desks make waiting a breeze. Free snacks, drinks and a shuttle to the mall or local businesses while your car is serviced!

Big money for an extended warranty on a brand new car had the explanation simplified saying it even included dings and dents like a shopping cart hit well a large shopping cart hit me and then you get the turnaround the bait-and-switch that though its bigger than a 50 cent piece so its not covered nothing was said nothing was explained at the beginning when your purchase it that there is a size limit it should be told that it only covers a certain size that is covered under this morn tea that is so expensive and misleading. I think the service was totally unacceptable today and they did bump it out but they did not get it completely done so I would never own another Subaru or deal with them. I just makes me wonder major parts that they say are covered do they have to be a certain size maybe theyre not truly covered

Got the new 2020 Corolla what a nice car and the people were very helpful and patient

Always satisfied when I come here. My total bill was cheaper then I was quoted too. Customer service is always great.

Very friendly and helpful staff...got me going on no time...and with a full tank of gas too!😁

One of the few new car dealers I will recommend

Knowledgeable, friendly service for my VW. Great waiting room

I cant say enough good things about this dealership. My family and I were on vacation in Michigan when a serious brake issue developed. I showed up at Toyota of Muskegon without an appointment and Kevin Sackett in the service department got me right in. The issue was diagnosed quickly, parts were ordered, and the repair (caliper and rotor replacement) was completed that very same day! Beyond impressive when you also take into account that this was on a Saturday.In a day and age when it seems that no one wants to go above and beyond, Toyota of Muskegon proved that it still cares about customer service and delivered an exceptional experience for me and my family. Truly a 5 star dealership!

They Sell all sorts of amazing Toyota products and accessories. The most competitive pricing in all of Michigan

Great place kind courteous great service

Sean told me I was wasting my life if I didnt buy a new car. I was quite offended by that type of sales practice.

Great place . Fantastic service .friendly people what more could you ask for

Kept me up to date about what was going on with our pruis. Keven was honest and didnt sugar coat, called with new updates and to inform us of anything else that may need to be addressed at some point.

Got me in quickly for 15k check up on my 2018 rav when kool toyota was 3 weeks out. I give them 5 stars and like that they wash my car. But I wish they would dry to so I did not have water spots all over my car!

Great customer service. Fast and friendly

Always prompt courteous service.

Had an oil change ... I was in and out in less than a half hour. Clean and efficient. Very friendly.

Nice dealership and service. Very pleasant waiting area.

Travelling across state and was assisted couteously, efficiently had wonderful service ! Thank you Toyota of Muskegon.

Good

Great service and wide range on Toyota Prius. Eric was nice to work with.

I walked in and seen the back to the future truck. Great service nice selection of vehicles

Called yesterday and talked to a lady in internet sales. She was supposed to call me back with a price on a car and never heard back. Called the dealership asking for her and they transferred me to the service department. I called back and talked to Rob in sales gave him my name which is Tom and he calls me maam. These people are a discrace to Toyota.

If you want to buy a Toyota, I would not recommend going to Toyota of Muskegon. Since I purchased my vehicle there last year, I had 2 bad experiences with them, ending up costing me money. They seemed to have no intention of trying to find a fair solution, even though they made promises and mistakes. Frustrating customer experience...

Like doing business with these guys. This is my 8th Toyota from them. I drove from Bay City because I refuse to do business with Labadie Toyota in Bay City.

Great experience with getting tune up and oil change and the service tech Byrd was more than friendly. Will be sure to come back.

Took care of us fast and efficiently.

Great service. In and out for an oil top off.

They do a good, cheap oil change

Always polite and quick.

They promised up front theyd return the CDs from my trade-in, but I never got them back. A complaint did spur a sales manager to compensate me, though.

Great customer service and service center.

My Toyota is the place to buy a New Toyota!

Good service kind people

I forgot I had signed up for their rewards thing and now I have like a dozen free oil changes

My place!!! Loyalty more the 10 years!!!

Super friendly place!

Large Inventory and knowledgeable staff

Thanks for the great service

Very helpful place

Good people

Great service

Excellent service

Theyre friendly.

Expensive

Neil.

Very good service and treatment