From the moment we walked in the door my experience was outstanding! Brian was interested in hearing what I wanted. He didn’t try pushing other vehicles on my that I wasn’t interested in. They mage ordering my new Jeep easy. Mike and Brian made sure I was getting what I wanted. They explained the ordering process and walked me through step by step to make sure nothing was missed. I was also very surprised when my custom built 2021 Jeep Rubicon 392 arrived 3 weeks after ordering it on September 1st. If your interested in purchasing a new vehicle I highly recommend calling Brian!!!!!

This place has the best service center in town. Went in twice on separate occasions and Tony from service department explained my situation and offered plausible resources, plus Filled my tires top off my fluids and Never charged me a red cent. I will refer everyone to them. Youre doing an Awesome job there for our community.

Stop in and see Brian Bentoske if you are in need of a new/used car. Hes super friendly, honest, and very knowledgeable. I went in nervous as can be and he took the time to break everything down for me making the experience a million times better. Now Im in my new to me car and couldnt be happier! Thanks again for the great service B keep up the great work!

We were treated very well and they gave us the best deal possible in our price range and budget .They have some really nice cars,trucks,suvs . They work hard to get you the best vechile in your budget ... I highly recommend this place to anyone . The yellow vechile is what we bought 💛 love it

Nate and his team were AMAZING making this process very easy and tolerable. I usually hate situations like these due to salespeople being pushy. I never felt forced into a decision, and they took their time with me. They never seemed like they were using their customer service voices. They were down to earth and very personable which is what I always like seeing. Even during the paperwork process, Shannon heard my insurance company give me the price of my new policy, and she instantly gave me resources for cheaper insurances to look into. We actually had a good time filled with many laughs during a not-so-fun period. I highly recommend this dealership and their amazing team. Keep up the great work!

Justin was awesome! He got us right what we wanted. We had been searching for a new vehicle for a while and every dealership we went to were super pushy and not helpful. Were happy we made the choice to go to Preferred Jeep! What an amazing difference in the atmosphere just walking in the door! We love our brand new 2020 Jeep Cherokee! I would highly recommend going to Preferred!

Overall, I had a great experience. All the staff were very polite and helpful and never had any issues with the purchase of my vehicle. Communication was key and everyone was willing to listen and make me feel validated and heated in my preferences. John Evans is very good at listening to what the customer is looking for and relating that information.

They made the buying process easy and smooth. They treated us well. Answered all our questions. Sales people are knowledgeable about their vehicles and they explained everything about the car. All pricing was broken down and we talked through all the costs. They cleaned and added gas to the tank before we drove away. The process was fairly quick including setting up financing. They didn’t put any of their stickers on my new car, which has always made me crazy when others did. Best car buying experience ever!

Dave was the absolute best! He helped us every step of the way ordering our 2021 Jeep Wrangler and made sure everything was exactly how we wanted it. He was super helpful with the entire process and did everything in his power to make sure we were happy. Best sales person at Preferred!

Great place, highly recommended. Worked with Robert, he worked hard to get me the vehicle I wanted at the price point I needed. Very motivated and friendly management as well.

Excellent people. Justin Wheeler is just awesome and a pleasure to work with. Highly recommend this place and ask for Justin

They did a great job with fixing our car + customer service was wonderful. The general manager helped us out when we had a bad time at first. Wonderful place to be a customer.

Staff was extremely helpful and everything went extremely smooth. I went in knowing what I wanted after emailing preferred on a Sunday afternoon and Moe replied on his day off. Moe made the process as easy as it could be. I went in on Monday and purchased the vehicle in a matter of an hour or two. Highly recommend using preferred if you are in the market for a new vehicle. The entire staff was very friendly.

Justin is an awesome guy to work with! Justin did his job beyond expectations, I would recommend Justin to anybody I send to your dealership!

Ryan was super helpful with all of our questions and helped us get the exact keep we wanted. He got us a great price. Get your next vehicle here!!

Justin was awesome from start to finish. Glad we met, we no problems or issues throughout the process. Financial person handling our job was incredible. Her knowledge and expertise were evident through the process. Thanks for a excellent experience.

Been going there for years. They treat everyone with respect never had a issue with them. Tell them what I’m looking for n if they won’t have it they find it. Lori is a whiz with financing it’s a great place. Thanks Ben n Lori

Ryan and the team were very helpful and friendly. Great service and plenty of trucks to choose from.

Ryan is the best sales person I’ve ever worked with. Everything went smooth and easy. Thank you

Bought a Subaru from Buck Rogers. This is our fourth car we’ve bought from him. He’s the best.

John E, Jim F. and Lori K. Were awesome to work with. Wasn’t really needing a new vehicle but they went above and beyond expectations to get me in my new 2021 Jeep Rubicon! It’s Hydro Blue Pearl color is so pretty. You guys rock and your customer service is top notch! Thanks

Great experience from a great sales staff. Handled quickly and easily, had the car ready when I pulled in

I worked with Nate on the purchase of a used Ram. He was very accommodating and understanding of our timeline and needs. They sent a driver to our home with the new ride and drove back our trade in vehicle. We signed the paperwork on the tailgate of the truck in my driveway. Never in my life have I experienced that level of customer service. I will also say I scoured the Internet for the best deal and kept coming back to them — they are doing things right. Highly recommend!

Very happy with our experience. We were shopping for a certain make and model. We saw one online and when we stopped in to check it out, it had already been sold. Justin was able to contact another one of their dealerships and had it ready for us to test the next day. We now have the car we wanted and thanks to Justin it went very smooth. We would highly recommend .

Great experience! Nate Tabler was wonderful to work with. Will definitely be back when it’s time for a new vehicle.

Super helpful and seemed to have good intentions. At no point did i feel like they were just trying to sell me the best thing for THEM. They helped me get my car that I wanted with all the requirements I needed. Super awesome team. Shoutout to Moe Evans, and Lori K for all the help.

I have been with this dealership since 2007 (longer than my marriage lasted, which tells you right there how trustworthy this place is 🙂 ). Every experience, from service to sales and back again has been amazing. They take the time to hear you, to answer your (mostly stupid in my case) questions with honor and integrity, and to make sure you walk away thrilled with the experience.

If you are ever looking at getting a car through preferred chrysler dodge jeep ram. Just dont even do it. Have a recall on my car and have had nothing but problems with trying to get my car in to get it fixed. Even almost crashed the other day because my car stalled from the faulty part. Oh and if you need a loaner car while its getting fixed you can forget about that too because they apparently NEVER have any. Nor do they ever call you back. I constantly have to call back to speak to the person I originally spoke to because no one communicates with each other. Their service department is trash.

What an awesome experience, from start to finish. John Evans found the perfect vehicle for me, and Lori got me financed at a low interest rate! Both of these individuals made me feel comfortable and confident in my decision, never rushed or bothered. Everything came together nicely, thanks to these two individuals... call John today and tell him “Gwen sent ya!” :-)

Very knowledgeable and friendly salesman, Brian. Excellent service.

I had a great experience with Buck. Helped me find exactly what I needed. Thank you Buck!

I am a repeat customer, and will be again in the future.And lets be honest, buying a car is a stressful decision. And I am glad, all steps in the process were explained to me and I had all my questions answered.I am very pleased with the professionalism.And Yes, I recommend.

Ben and Jim were super helpful in getting me all the information I needed. It was a great experience purchasing from them!

Dave and Mike were great to work with. I will definitely refer others to Preferred Chrysler Dodge Jeep Ram.

Overall a good experience. Robert was my salesman. He did a fantastic job getting me what I was looking for. He went above and beyond what was expected of him. Thanks again to Rob

Quick service, fair treatment and I love the new truck. Car buying is brutal, but Nate and Preferred made it enjoyable and as painless as possible.

Worked with Moe on sale was awesome with sale! If you ask for Moe he will deliver. Sales manager worked well to get price where We wanted it. Trade in offer was extremely fair. Highly recommend. Hopefully service don’t disappoint. Thanks again! See you again soon!

I worked with Nate. He went above and beyond my expectations. He made the process extremely easy, answered all of my questions, I would definitely recommend.

Very professional, patient, and understanding of my situation. I travel a lot and work under a budget and they still worked with me. Even after all the signing they remained professional and that really impressed me. I never felt forced into any deal and felt I was given more than a fair deal. I gladly plan to return for a second purchase. Ryan was great and so was the manger, I can’t recall her name, but very professional.

I would give negative stars if I could. Please beware OF THE SERVICE DEPARTMENT. I own a 2015 Jeep Grand Cherokee has been having “service shifter” message, and starts when it wants too. I brought it here to get serviced. The service department is awful. They thought they fixed it with a new alternator. I had a warranty and still had to pay for part of this alternator to not even need it. The Jeep still had the issues, so I took it back to them. They had my car for 2 weeks, hardly communicated with me. They took it to another location and did not tell me. They both couldn’t figure out what the problem was at either location. I drove a half hour to go get my car with nothing done to it after all that time. Car still doesn’t run the way it should, beyond disappointed. I will never own a Chrysler dodge Jeep vehicle EVER.

Brian in service was perfect with the information I needed.!.

I had purchased a car here before so I decided to go back again, and customer service was still excellent, the process was fast and easy, and the Nate the representative that handled our transaction was phenomenal, also Mrs. Lori in financial services ( that handled our first car purchase was still there, 14 years later. If you are looking to purchase a car I recommend everyone to try them first, you wont be disappointed.

My 3rd vehicle from the same dealer and sales person! They always do what they say and every time a monthly payment is quoted they come in just under (not over like most others). I have much closer options but well worth the distance for the level of service!

Test Drove what I wanted. Overall experience took about 4 hours from beginning to end. Ryan worked fast and gave me his best effort through the whole transaction. I’ll definitely shop there again for my next car and I’ll most likely not go anywhere else. Thanks Preferred. Save a Hellcat for me😎🤟🏾

Justin Wheeler was professional, informed and helpful in the process of purchasing our new Jeep Grand Cherokee L. We highly recommend Justin & Preferred Chrysler.

Great job John and the people of Prefered. We got the car we wanted and he was very patient with helping us set up the car!

Justin is top notch and can help you with anything you need!

Ryan is amazing. He was very helpful and made the shopping experience easier.

Robert was amazing. Highly recommend him .

Very easy to work with. John did a great job. Shannon was amazing too. She made me feel welcome and showing true compassion. Thanks everyone

Justin was amazing! Very helpful throughout the entire process. After not having a great experience at the first dealership I went to, this was a huge sigh of relief and I’m very grateful for the people at preferred! Thank you guys!

A vehicle I purchased was delivered to my home and before taking possession of the vehicle I was advised by the delivery driver that the AM/FM function button on the radio were not working. I learned from the driver delivering the vehicle ile the radio worked then all of a sudden he could not hear any sound. I contacted the dealership and they told me to get the radio fixed and have the dealer I use contact them for payment. That’s great customer service

We had a great experience with Brandon at Preffered. My car was totaled and I was in a new (but used) vehicle on the day we came in! We found the process easy and quick and will definitely shop here again in the future for new cars!

Love Lori in finance! She makes it easy and very knowledgeable!

Purchased a car from here. day after it was making a rattling noise took it in they were no help. Have been waiting for my license plate for 3 months called and asked where they were the lady on the phone could not help and left it for us to handle Biggest mess I have ever dealt with!

Amazing staff! Came in super nervous because this was my first car under my own name, and would have to have it financed. Robert was super helpful into getting me something I could afford, that was also a safe car for everyday use!

We are very happy with our purchase! Brandon Ferguson was great! We told him exactly what we wanted, what we wanted to spend and he did everything to help make it happen!

They are awesome there, definitely take care of there customers, I will buy from them again.

Very helpful staff!!! Everyone is very friendly and knowledgeable. I did not feel pressured or rush to make any decisions.

The people at preferred Chrysler Dodge went out of their way to help me her a new car. The Finance office went above and beyond to get me the lowest rate on my loan. I also have bumper to bumper coverage. Great place for your next vehicle. Ask for Nate or Mo. Tell then Peter sent you!

Brought my jeep in for head gasket repair not only did they keep it well over a week but also told me that my heads were fine just had since oil leaks two weeks later I had a chemical block test done to my jeep to find out I had exhaust in my cooling system so i went to call them to talk to the technician who worked on my vehical to figure out what was actually done and never got a call back so I went to the location and waited two hours at location with them saying they cannot find dan (the technician) and they will call me back so a week later with still no call back in brought it back to them and they told me it would take a couple hours for them to do another test to let me know what was going on this was when they first opened service side now there closed and every time I called I got Trinas voicemail (the person that was supposed to be informing me about my vehical) Ive never seen a place of work with such bad communication and if you cannot find your employees when there supposed to be there after 2 hrs maybe they shouldnt be there your supposed to be a dealership if any mechanic is going fix your vehical right its you guys but you guys are acting like some back woods mechanics (at least those two people but it reflects on the whole company) they need to get there stuff right and start communicating better and looking at there staff to make sure they do there job cuz Ive been back and forth out of the shop 3 times for the same issue

Robert is the man. Excellent salesman. Highly recommend. Awesome place to purchase a vehicle without the stereotypical dealer issues.

I went in looking for Jeep Compass and was approached by Justin who helped me to find a real nice jeep and stayed within my price range and now I am very very happy with the service that the Henry street preferred auto dealership in Muskegon, MI has supplied me with .

What is amazing about Preferred Chrysler Dodge Jeep of Muskegon is their quick response time. They are on every detail, ready to answer questions you have, or discuss any piece in the transaction you might like to change before signing. Lori, Ryan and Jim actually care about their customers, and that is what makes them the people to speak with about your next vehicle.

Salesman Ben was extremely helpful, the process was quick and easy, no bs. Although we were there for almost 2 hours it wasnt there fault. Another customer was being picky and tookup the closers time lol. They kept us entertained with good conversation. Great experience

We worked with Justin, he was very knowledgeable and helped us get a vehicle same day! All of the other employees that we dealt with during the process were great too!

Awesome Mechanic works here

It was a great experience purchasing a new truck. The entire staff was nice and helpful, getting me what I wanted. Definitely recommend shopping here.

Justin was very helpful! He was very nice and professional and he helped us get a car same day!

Such a great group to work with. Was referred to Ben and he was great to work with. He answered all of our questions and was very patient with us. If you are looking for a new/used vehicle, this is the place you need to be first!!!

Very friendly stuff!! I call them to ask for a specific car, after I was told they did have it in stock I said that I was gonna be theIn one hour to most likely by the car, to my surprise when I arrived to the lot they have a big neon green sign on the car with my name on it. They took me very serously!! And that made me a very happy buyer. Besides they negotiated the price with me a little bit. That was nice too.

John Evans was exceedingly helpful and great to work with. Before driving two and-a-half hours south to get to the dealership, he sent me a video of the car and also checked inside for any traces of cigarette smoke (a deal-breaker) to save me from potentially wasting an evening. The dealership did me a favor with my trade-in, and really went above and beyond to help get the registration taken care of (due to complications on my end). I would absolutely buy my future vehicles from John.

BEST SALES & CUSTOMER SERVICE IN WEST MICHIGAN!This is my 7th new vehicle purchase thru PREFERRED CHRYSLER DODGE JEEP RAM ON HENRY STREET & wouldnt go anywhere else! They CONTINUE to TAKE CARE OF YOU AFTER THE SALES PROCESS IS COMPLETE... WHERE OTHERS FALL SHORT!! AND THATS WHAT ITS ALL ABOUT! One stop shopping & savings... IF THEY DONT HAVE IT, THEYLL FIND IT & BRING IT TO YOU!GREAT STAFF & MGT!

I am happy with the service I got in rotating the tires on my wifes jeep Cherokee.. What I am not happy about is having to replace all 20 lug nuts due to condensation/corrosion after only 63000 miles. Dealer wanted $110 each but I got them at OReillys for $7 each It is an extremely poor design putting an aluminum nut cap over a steel bolt. I recommend that anyone buying a new Jeep make sure they replace the lugs nuts with solid steel ones before accepting you new or used Jeep.

So, here we go. I was looking for a used 2018 or 2019 Jeep Cherokee with low miles for less than $16,000. on CarGurus (for my girlfriend). I was finding nada. In the interim, we stopped at Kunes Country to test drive a Jeep Cherokee & Jeep Compass (she loved the Cherokee... the COmpass - not so much & we found them to be too expensive. Plus, we were left sitting for 30 minutes waiting to do the test drive (which was off putting to my GF). We then went to Pauly Toyota to test drive a 2020 Rav4 & were offered 0% financing on a used 2020 (but my GF was not that impressed with it). She kept gravitating towards the Jeep Cherokee.So, when I got home - I expanded the search outside of the Chicago area, I stumbled across a listing by Preferred Jeep (over 200 miles from us). First, it was a Certified Used Car. Second, it was a 2019 & had 25,333 miles. Third, it was listed for $15,979. Fourth, it had the cold weather group (which meant heated seats, block heater, & remote start). Fifth, it had the 3.2L V6 Pentastar engine (not the 2.4 or 2.0 turbo). It also looked to be in mint condition in looking at the website pics & my GF liked the color.So, it was originally sold brand new for $28,410 back in 8/15/2018. According to their Autocheck, It was taken off lease in March of 2020 & put for sale at Preferred. And it was now selling for $15,979 - it is also still with the full warranty for another 16 months, up to 39,000 miles & the powertrain warranty is 8 yrs/100,000 miles (part ofthe Certified used Jeep program. Essentially, we were buying a new car for $12,500 less than MSRP that had a excellent warranty (it had low miles & we didnt have to buy an extended warranty).So, I sent an inquiry to Preferred & was immediately responded to. Quickly, it became evident that this was the suv that my GF was looking for. The salesperson (Robert Housley) kept in contact with me. We then talked to Lori in finance and gave her my GFs info (so she could finance the Jeep). It was too late to come in that Friday, so we set up an appointment with Robert & Lori for Saturday at 2:30 pm (and put down a $100 refundable deposit to put a hold on the car).We set out on Saturday, and Robert & Lori kept in contact with us. The hold was honored, even when someone else wanted to look at it. When we arrived, the Cherokee was waiting for us to test drive (with a nice sign welcoming my GF as a VIP). We then took the Cherokee on an extended test drive. We discovered that the Cherokee actually only had 20,500 miles. They still did not change the price on us.So, we sat down with Lori (going over the numbers) & started signing documents. At no time was I not able to discern what was on the contract, the numbers matched my figures, & my GF put $5,000 down (financing at a reasonable 4.24% apr) ending up at $234 a month for 60 months. Lori was refreshing as she was a consummate professional & treated us with respect & dignity during this process. During that, Robert made sure the Cherokee was cleaned up & would be ready for us when we were done (it was spotless when we came back out to drive it home). The only issue was that the Cherokee had only 1 keyfob (we were offered a 2nd one for about $300, which we declined).The entire process took less than 2 hours (which included our test drive of the Cherokee). I understood exactly what numbers they were showing us, and nothing changed when we got into the finance department. A wonderful experience... especially compared to my last buying experience at Kunes Country in Woodstock, IL (where the numbers did not match in the finance department... what I thought I had agreed to - to which I had threw up my hands just to get the process over with).Preferred also did NOT engage in the 4 square tactics with us, which made the process even more enjoyable. There were no add on fees that dealerships normally tack onto a sale (Chicago dealerships could learn a thing or from this dealership).All in all, an excellent experience. It was worth driving 250 miles there to purchase this Cherokee..

Wonderful customer service! John was absolutely terrific! I love how he didnt try to get me to purchase something other than what I wanted like most other dealerships. I got a 2018 Dodge Journey and it runs great, just what I wanted! I enjoy the extra mile they were willing to go to keep my payments within range also!

Ben and Lori and the team at Preferred were responsive and friendly. The customer service was outstanding. Overall an excellent car buying experience.

Ryan was very easy to work with! I did not feel pressured during any part of the process. Even the financing portion was super easy and painless. I would 100% recommend using them as your car dealer.

I bought my Grand Caravan here! I get my Van serviced here!They talk to you not down to you! Reliable, trustworthy, friendly and professional! I will return when needed!

We received excellent service. Everyone was very friendly and helpful.

Everyone at the dealership was friendly and courteous. I feel they went out of their way to make sure I got the deal that worked for me and I appreciate that very much. I would definitely make the 2 hour trip again when I purchase another vehicle.

Everyone I talked to was very polite and easy to talk to but their scheduling is sub par. I scheduled an appointment for a Friday and it was switched to the following Monday with no notification.

Best car buying experience Ive ever had!! Mo was a great salesman, very knowledgeable, honest and helpful. The entire team made sure we were taken care of throughout our time there. We even got an apology for the wait...we were only there for 2&1/2 hours start to finish, not long in my book. Ill continue to go back! Thanks Preferred Team!!!

I had a good experience over the few weeks. From the search for a new car to the signing of the lease papers, everyone was courteous. friendly, and willing to help me. I am sure this demeanor will not end now. I know that I can always call if I need assistance of any kind.

I just purchased a 2021 Jeep Renegade at Preferred Chrysler, Dodge and Jeep in Muskegon. It was my first time there and was an excellent experience. The sales staff was very professional and helpful. It was smooth and enjoyable.

Very friendly ppl

We drove from Dorr, MI to Muskegon to check out the ride of my dreams. I could not be happier, the people were friendly, helpful, and so kind. They took care of us like we were part of their family. I even teased about using the Hellcat for a loaner. and they played along with me. It was a great purchase experience! I am glad I could purchase from this great group of people! Thank you Preferred Chrysler Dodge Jeep - Muskegon!!!

What a great experience working with the team from Preferred! This is the second new vehicle I purchased from them, and they always go the extra mile. Its not your stereotypical car dealership...I highly recommend them!

Ryan was easy to work with. He wasn’t pushy at all and put up with my pickiness. Thank you for making this so easy!!

Bought a brand new Jeep Cherokee, I had a tow set up added and the plastic bumper piece that they installed was put on with DUCT TAPE!! I didnt notice until the duct tape started to come loose. Tried to get them to fix it several times with no luck. As of now I will never buy another vehicle from them again.**Since I posted they have called me and are working to fix the issue.

Thank you Preferred Chrysler Dodge Jeep at Muskegon, MI for your professional customer service! We had an effortless experience purchasing our vehicle. Thank you for your help and all that you did to make our experience seamless!! Thank you again, Tim and Renea from Missouri

This place helped me get the car I wanted after a car place reported bad things in my credit but they worked around it and got me what I want so I’m thankful.

Dave took the time to get to know us and he listening and worked with us through all of of questions and concerns. Very patient and friendly with us.

I called Robert before I went in. We discussed what I wanted to spend and what I was looking to buy. I got exactly what I wanted at the agreed upon price. Robert made no bones about getting me what I wanted with the mileage I was looking for. The service was impeccable so much so I sent my parents in there and they too bought a used vehicle from Robert. This guy is A1 in my book.

The worst NEW car buying experience anyone can think of. BEWARE of DEALER STICKERS that WILL RUIN your car! Would never buy another car from them or let them repair it. They think razor blade is ok on car paint! Imagine what else they think is good while your car is in repair? Had more problems with this new car then any old car I ever had. General Manager Jim is a real smooth talker and will make you believe he is on your side but there has to be a reason why all of his employees are incompetent. Qualified people wont help you to run a scam business. Sales person was not professional, delivery of a car was like dropping off piece of s***, they couldnt get paperwork correctly but I could of lived with all of that if they didnt destroy our property! They put their dealer sticker on our 30k brand new shiny car like we paid 100 bucks for it. Any person who knows ANYTHING about car paint would never put anything on it. When asked to remove it professionally they sent some a guy to rip it off with his nails and pictures attached - these are SCRATCHES on our paint. Sure he paid for the repairs but end of story - we paid for a NEW Car and ended up with refurbished one that already gone through multiple paint jobs and will never be factory new. At this point Jim is avoiding my emails or calls. Time to take it up higher!

Great service as always! Love the teamwork they have to get you what you want and what fits your needs. Hi five Robert Housley!

I was expressed with Samuel. He was pleasant, knowledgeable and upfront. Good to see this type of customer service in these times.

The whole experience was extremely pleasant the staff there was friendly! The salesman I worked with was Nate he was fantastic and made everything as painless as possible. I highly recommend Preferred Auto for your next vehicle purchase.

Talked to Joe Sweet and he hooked up my son with a new 2020 Dodge Ram. Answered all our questions and had great response time to all of our requests. They even delivered to truck to my doorstep. Top shelf dealership!!!!

Despite a previously bad experience at this dealership, Robert H and Shannon were beyond amazing helping us with our purchase of our focus! Amazing service and so nice and informative!