Friendly, professional staff. Love the occasional offers for free water and the food drives. Joe is a joy to talk to and answer any questions you may have about water testing, pump installation, etc. The bottled water is inexpensive and worth every penny!

We came from the city & we liked the city city water when we moved out here my we weren’t fond of our well water. We like this water.

Our experience with the Water Store has probably been the worst customer support we have ever experienced in our lives. We were concerned about possible vinyl chloride content in our water due to our proximity to land fills so we had the Water Store collect water samples for testing and to install a reverse osmosis water filter system.First, the water store was MONTHS late on providing the test results. When we finally received the results we were told they had the results on time and that despite all of our calls someone had just repeatedly dropped the ball and failed to simply mail the report to us.Next was the installation and support of the RO water filtration system. First, they completely disregarded our instructions. We told them to install the system in the basement so we could have filtered water at the kitchen sink and to the ice maker and dispenser in the refrigerator. They instead installed the system under the sink so the refrigerator was not supplied as we had requested. On top of that, the installation leaked under the sink and we had to clean up a huge puddle of water in the kitchen (luckily before there was any water damage to the floor or cabinet). They then came back to the house on a later date and disconnected the system and then installed it the way we had originally requested.Fast forward a year later, I need replacement filters for the RO system. I call the Water Store, but their number is actually for emergencies and you dont get someone at the store. You cant actually call the store to check for availability or order parts, in the day and age of cell phones and internet you have to physically go to the store and ask if they have the parts you need. So this is what I did and the person on location in Muskego was useless anyway. They didnt have the filters I needed in stock. Did they offer to order them for me? Nope. They did ask if Id like to drive 15 minutes away to their Wind Lake location to see if they had the filter there. How was it not obvious to them that they should simply call their other location and check part inventory rather than sending their customer on a scavenger hunt? I have given up on these clueless, incompetent people that have zero concept of what costumer service is.My advice, avoid these clowns and call Bulter Soft Water instead.

Love the service, quality of their products and value.

They do great service, and the people are very friendly.

Conveniently located. Helpful staff, very clean store

Love the taste of the water and everyone there is friendly.

Friendly people, great to do business with.

Always friendly staff and great water

Always great service!

Able to get water when needed. Use to get from pick n save but water was not always there. After the sixth one, you get one free. They also handle wells.

We woke on a Thursday morning to no water. Assumed we needed a new pump (we have a well). I called about 9:00 that morning and someone was here the same afternoon. Because of the age of the pump (40+ years), it was determined we probably needed a new one. They came back on Friday, pulled the pump, determined it was still perfectly fine and spent the next couple of hours trying to figure out the problem. Determined it was a frozen lateral (we had some foundation work done during the summer). They spent much time trying to thaw it for us -- all with great patience and professionalism. When the two gentlemen left, they told us that they were reaching out to another plumbing company that might have a tool that could help them with the frozen blockage.They stayed in touch with updates, but our water returned (Im sure thanks to their efforts) before they could make or locate the tool. They even sent someone back the next day (at our request) because we were having trouble restarting our water heater. I would highly recommend this business. Thank you to Randy, Andy, Charlie and Pam (and the gentleman that restarted our water heater -- I cant remember his name). Also, Andy and Charlie were nice to our dog....Thanks again!!

Friendly, local, and accommodating.

Highly recommend the Water Store!!

Very nice to deal with and they have the cheapest, best tasting water in town. Been going there for about a year now for our bottled water needs.

Great people that work the business !!!!!

It was what I expected.

We had a water softner put in. They were exceptional in their customer service, promptly took care of the replacement and answered all our questions whether to fix or replace with honesty. Great overall experience, would definetely recommend!!

Great prices to buy water in bulk to drink or use in a saltwater aquarium. Easy and convenient to refill or purchase new tanks, friendly and knowledgeable

Always friendly

Entered the store looking for a new water softener. Was told they would call us to set up appointment on Monday. No one called on Monday, so we called the store and were given the number for the scheduler. We called the scheduler and she was very pleasant and assured us she knew our location and would be happy to send someone out (we live two miles south of Big Bend). On the scheduled day, we received a call from the technician scheduled to come out. He said it would be 36 minutes of windshield time for him to travel to us. When we pressed him as to what he was alluding to, he said it was a long drive for just a service call. After him insisting it was a lot of windshield time for him, we finally asked if he did not want to make the drive. He said yes, but he was happy to refer KH Water Specialists in Mukwonago! We called KH and they IMMEDIATELY saw to our needs. I personally visited the Water Store to let them know of my disappointment in their service. I was politely listened to and then sent on my way. No effort made to find out who I was or who the service tech may be that offered such poor service. If you have any type of water softener or plumbing needs, use KH Water Specialists. They dont have any problems with windshield time.

GREAT customer service and support!

Great customer service!!