Full disclosure: Im typically a Game Stop hater.This is the single best Game Stop Ive ever visited.The folks at this store really knock it out of the park with their knowledgebase, courtesy, and helpfulness. These guys dont get all annoying and pushy like employees at a lot of other stores. Whenever a crowd happens into this store I always see the employees moving the line as efficiently as possible.This location tends to have a good stock of various new and used games. Ive been able to grab a few rare games here from time to time.Because of these dudes I was able to snag a copy of the much sought after special edition for Metroid Dread - something Ive been waiting for almost 2 decades. Im truly thankful.

I want to applaud the staff at this game stop. The cashier had an opportunity to take advantage of my forgetfulness and sell me a game I could get for free, instead he reminded me that I can get it for free. That is integrity and I have the highest respect for it. That’s why I then bought all the resident evil games here . Hell yeah

Derek & Casey were awesome. Super friendly and helpful, Derek took the time to transfer my data from my old switch to the new purchased one I got, even though it took over 45 min, he didn’t hesitate to help and finish the job. They showed amazing customer service!

Best staff you can find here! Derek is really great at helping out customers with how to use GameStop offers and discounts and even goes out of his way to help us navigate and understand pre-orders and GameStop accounts. He’s knowledgeable about upcoming games and exclusive merchandise, and he’s overwhelmingly helpful with any question you can throw at him! 10/10 store and staff.

Love the preorders. The guys in here are always so helpful.

Do you self a favor & never go to this store. Vary bad customer service. They require a masks to enter on top of their bad interaction.

The staff here are friendly, helpful, and nice. However, overall, I do not like GameStop’s business model because I feel like they give you so little for trade-in’s. You can get more selling off Facebook Marketplace or something

I called prior to driving into store to make sure they had the selection I was looking for, and after asking a SECOND TIME that they were IN store I drive over for them only to tell me they don’t have any at all In the store and when stating I had just called and was told they did the girl just ignored me, which was quite annoying.Horrible staff, no apology, and I suggest they know what they have in store even if it takes a second to look when I’m calling so I don’t waste gas on going in for nothing.Not even worth the one star.

Staff was very helpful and patient. Seemed extremely knowledgeable as well.

I didnt even go here and google asked me to review it. I dont even remember the last time I stepped into a gamestop because honestly all games can be bought digitally. Better implement some kind of digital gamestop game buying system soon. Oh yeah I go here to window shop.

They didt scannmy codes

Cool GameStop. I wanted to preorder Pokémon cards so I first called my local shop but they said they weren’t taking any preorders on the item.. then I called this one and he checked the computer and had to “refine the search” and he found the item for preorders no problems. Makes me think my local shop didn’t try very hard to find the item. Glad the guys at Murrieta location took the extra step! Thanks guys! I will be back for more preorders ;)

Great customer service alway friendly

My last experience here was great. Michael was very helpful. Trade in value was not very good. But its quicker than trying to sell the games on your own.

Went in for some Robux cards. Received fast and friendly sevice even my kid noticed this gamestop customer service is better then the one we usually go to.

Came in here last week with a gift card ready to purchase something, they have a good selection of games as I browsed around the store something caught my eye it was super smash Bros ultimate! I went to the cash register to ask for the game and the guy at the counter told me they were sold out I was shocked and a little bit disappointed thankfully I believe the manager was there and also could not believe that they were sold out and went in the back to check if they got a shipment in and to my surprise they did! So I bought my game and was on my Merry way, thank you Mr. Manager you made my day.

If you call and nobody picks up withing a few rings it forces you to hangup and call back later.

Been searching for a black series figure for ever - talked to the manager and he had one and saved it for me ... made my 15 year old super happy great customer service every time I go there

Had a brand new pair of defective headphones they exchanged and perfectly

Game stop is a very fun place to go to and look at all the cool video games they have. The people who work at this store are so very lucky because they get to talk about video games all day long and get paid for it. I want to get paid to to play games.

Thank you for great service.

VERY friendly service.

They don’t even open on time such a horrible experience

Everytime I go to trade, its an embarrassment. The policies always find some reason to not give you a full trade amount and I keep perfect games. Last time I couldnt trade because it was still in the package?? Thats MY $6 you just gimped because of policy. I seriously havent played that game for 2 years and offered to open it..... because its an issue. He said they just cant take it... no explanation. Not a good answer.Its always something when I go in.Plus, long sales speech EVERYTIME before you trade are ridiculous. This system is archaic.

Great place 2 get your game and friendly service

The guys that worked here are very helpful and they make sure that you feel welcomed and comfortable while you shop on thier selections of games.

Quick

Have always had problems with this store. Ive been given back the wrong disc when cancelling a trade in, and they have sold me expired DLC. But this last one takes the cake. Wasted my time coming in to trade in and the clerks wouldnt honor the trade offer going on this month. They wouldnt even attempt to find a solution, the guy just said, are you sure you dont want to buy the best game of the year for $X. Talked to customer service, who said the deal should have been honored. Worst experience at a gamestop ever.

Great Service Thanks for your help getting the things l needed for my Grandson

Going there wate time. Thy will make u wait out side like a dog and u gotta call them and ask what item u need all thy do thy yell on you.

Long wait to get $2 back for a game but the staff is extremely knowledgeable and went above and beyond to answer my many questions.

The staff were very helpful and friendly. Definitely the best experience Ive had at a Gamestop.

20mn at the door and the staff saw me waiting and didnt open the door!!!

Love coming here to get some games for all my consoles

Service was ok.. but my grievance with this place is that they changed the info on MY account without my permission! My son uses the account with my permission cuz i stay in a Las Vegas and he was staying in Murrieta w/ his mother for that school yr.(last yr 2018-2019) & his Aunts bf thought it was ok to change the info w/o my or my sons permission! What happened to checking I.D. and letting me know?! & when I asked the clerk that was there when purchasing a gamers headset for son as a gift for my son for graduation of elementary school.. She had no answers!!! Im very unhappy!

They didnt have the headsets there and we had to order them

Good selection but customer service is slow during peak times.

Kal was very helpful and funny my kiddos where super happy with there services

I went in to check out getting a PS4 and Fallout 76 I. Friday 12/14. It was of course busy considering the time of year and a Friday. The DM (I unfortunately forgot his name) was there and helping me. I had not touched a console game since World of Warcraft vanilla came out many years ago so I had questions. In the past in other stores the staff has a demeanor that had left me feeling like Im not worth their time. This was Deffinately not the case here. He was totally friendly, articulate and knowledgeable and patient. I decided on a refurbished PS4 1TB and Fallout 76 SE. Kevin rang me out and reminded me to get The warranty on the console and the game. Kevin also explained that I needed PS online (yes, I would have forgotten it) and I went with the cheaper 1 year option. The console had a CE error issue and I followed all the steps to fix it to no avail.I went back Saturday to do an exchange. Kaldur took care of me without any problems. I didnt get that What did you do to it? vibe or anything like that from him. When I asked about just getting a new not refurbished one he advised to do the exchange as even a new one may have that issue. I went with exchanging like for like. Got it home and hooked it up. I spent 6 hrs gaming with my sister Sunday.This was the best experiences I have had at any of the GameStop stores or any store that sells consoles. The DM, Kevin and Kaldur are great employees. The atmosphere is welcoming and up beat and I am looking forward to picking up my Kingdom Hearts III Deluxe in January!!

I mean.... people hate on gamestop alot but everytime I go in there they are super nice to me so I go all the time

Customer service is excellent! Fast, friendly, and knowledgeable! I only purchase from this store for my gaming needs!

The only gamestop i go to when its time to get a new game. Everyone employee that works their are awesome, helpful, and what i love is they remember you.. A+ team, A+ store

Always busy but great staff

Ruben is a Excellent manger! I will continue to spend my money at the Murreita GameStop.

Customer service is excellent. Derek and Abraham exceeded my expectations helping with our purchase. Thank you again!!

Always has what Im looking for, new or used! Knowledgeable staff.

Good customer service that day

The selection of games is horrible for my xbox one. There is alot of good games but the ones ive already played. They should just name the stor3 XBOX 360 because the store is filled with xbox 360 games. PS4 games have a decent selection and ps3 games are a bit rate and more worse than xbox one. The customer service is outstanding but a bit inconsistent. One day im there they are absoloutely nice then the next day its so-so. They also dont have one of those displays where you can test out a game on a console which makes it boring. I would rather just go to a different one even if its farther away from my house.

They raised the price on sk8 3 for Xbox 1 to 25 dollars and it was at 4 to 5 dollars good job gamestop *face palms*

Good costumer serves but they dont give you that much money on trade-ins and some used games i bout gta5 used for a friend of mine for 20$ and after 2 days it broke

Release more consoles

The service is awsome the best service ever

The African American man with dread locks was very rude. I didn’t get his name, but won’t be returning to this location because of his unprofessional behavior!!

One of the guys there wouldnt spell my email right for my membership and had me pay full price

Employees are very helpful and knowledgable.

Good location, friendly staff

Friendly, knowledgeable staff

Guy at counter wasnt very helpful

Love the employees here.

Customer service to the point where I purposefully pre-order games from this location.

Terrible customer service

Amazing service

Awesome. Great employees

Very helpful staff!

The turn in value isnt great

Good games

Ps 4 games

Good place

Good selection

Lots of games.

Yummy

Sucked ass

GameStop is super awesome

Amazing

GameStop is a scam

Zero courtesy.

Abe is yes

Super

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