Great place, just dropped off my car and they fixed it same day. I was a little tough to deal with but they never got stern and always sounded like they had a smile. And by the end of it the car works great and they even put my tune back to where it was when they flashed the car to see if that was the problem. All in all great team .

The service was great and I was out in a timely manner. Owning a VW has its surprises which have nothing to do with the technicians but the overall design of the vehicle and that is frustrating. But I am happy with the service I received

Worked with Stuart, parts manager, and service to order and replace the rear window wiper blade that was damaged at the car wash. They were extremely helpful. Stuart, our sales person is always available to help wherever and whenever he can. Thank you

All of the staff was very nice and accommodating. The service was professional and timely

Super friendly service and the guys that came out to check the car out were very prompt and very thorough..

Excellent service. Everyone in the service department was very nice and polite and explained the procedures. On the phone while making the appointment the estimate that I was given and underestimated. I was expecting $200-$250 and total was $379. That would be my only complaint.

We purchased our Cert. Pre-owned vehicle here. The car is still under warranty. When we began having problems with the alternator (lost power steering etc) the same day the check engine light came on, they could not get us in for a diagnostic appointment for 2.5 weeks! We were refused a rental car or a loaner car. The first gentleman said the company would not reimburse us for any costs if we went elsewhere for repair or diagnostics. When I asked to speak with a manager, he related that this information came from his manager. I was placed on hold for over 10 minutes after asking to speak with a manager and could not get through after multiple attempts. I was able to get through to the managers assistant, Lisa, who was kind and provided me with customer cares number.Overall, super disappointed.

Took my car in for some odd sounds that had started up. The staff were all great and friendly. They were able to diagnose the problem and fortunately fix it immediately. Will go back without hesitation next time I need something for my car.

Happy with my experience! They steered me right and got me fixed up. Great communication and super nice people. Thanks!

Fantastic service! Very professional, quick and courteous staff!

Fast well communicated service. Only issue I have at the moment is one of the issues I had with the vehicle couldn’t be replicated but started back up again. Will be taking it in to get that resolved.

Very impressed with the new personalized service! Jarrett was very professional and answered all my questions. Thank you for the excellent service!

By far the best dealership Ive ever used! They are so nice and really go the extra mile. Highly recommend!!

Very well performed the job comparing other services I experienced after the warranty expired. For specialized services highly recommended

Lisa, Jarrett and Jared are fantastic to work with. Scheduling was easy and flexible, they kept me informed of progress along the way and the work was performed beyond my expectations. Next time you require maintenance or work performed on your VW, don’t hesitate to contact the Service team at Murfreesboro Volkswagen.

I recently replaced the flywheel in my 06 VW jetta tdi. I lost a little bit of transfluid and wanted to ensure the right amount was put back in. The vw dsg transmission requires a special fill plug, process, and a certain scanner to properly change fluid. I needed the service asap and didnt have time to order what i needed to complete the job on my own so i took it to them to ensure it was done right.Everyone i spoke to was polite and respectful. I did have to wait a little while before they could begin the job but that was to be expected since it was a 30 minute drive for me and the transmission can only be serviced within a certain temperature range. I left the shop having no problems with my VW other than a bad belt tensioner which they informed me of. I plan to buy that part and change it myself soon. The price was a little high for a transmission fluid and filter change, but given the special requirements of the dsg it was well worth it. Overall I am very pleased with my experience at VW of murfreesboro and would recommend them to anyone seeking professional service.

As always, the service department rocks! JARRET and the whole team are great. I definitely recommend them!!

Very good! Josh was fantastic

Jarett was the best to deal with. Ill always bring my VW to Murfreesboro

The customer service was very good; Wonderful, friendly experience. I would recommend anytime.

I came to VW Murfreesboro looking for a change from my normal dealership(Cool Springs). Jarrett was my service specialist. He was extremely friendly.

Great service and better people. Will definitely be back!

Performed warranty work. Work completed as requested & less than scheduled time. Very satisfied.

Wonderful environment. Very friendly and efficient with the services

I took my Car to Murfreesboro Volkswagen due to a leak. Service was quick as soon as I arrive at service center. Next day I was told about the leakage/how much would cost. My Volkswagen was really to go in a few days . That’s great service . Staff was nice/friendly. I would recommend any one take their vechile to Murfreesboro Volkswagen. The Best . Betty w.Caruthers

Brought the car in for a recall. Happen to have a rear tail light out. Also asked for tge $39 diagnostic while it was there. Was told on the phone when I made the appointment that I would not be charged for the diagnostic unless they had to open something up. Well when I got called when my car was ready. I had a $103 bill. Thats after declining an $149 other diagnostic. Needless to say I was not happy at all. I wasnt told upbfront how much I stalling a tail light woukd cost but I didnt expect $50 bucks.

Pulled up quick service great people

Great work b great guys. Highly professional

They fixed my vehicle and were professional and courteous.

Recall notice. Work took less time than estimated

Great dealership maintenance and staff!

Good communication. good work.

Good service - no complaints

Kind, prompt, and professional service!

So friendly and very attentive

It took over two hours to get an oil change that I had an appointment for.

Professional experience