I enjoyed shopping there, for my mom in law. Customer services great. I also would recommend people to go there if your trying to buy electronic devices. They also will be installing our refrigerator to for the ice maker. So cool and hot.

John, in the Murfreesboro Store, is very knowledgeable about their products and can match you up with what you need.I DO wish that the STORE would send their delivery crews out with booties for their shoes, especially bedding and such.Dirty shoes and new carpeting dont make for happy customers.

I purchased a washer/dryer set. I received 3 sets to my house that was damaged each time. I finally came in to the store to see if I could get a different brand at the same price and this store did not want to give a different set at the same price after they inconvenience me having to be home when they delivered damaged appliances. Beware of what and where you spend your hard earned money. Now I see why they have that discount/damaged store in opry mills mall.

Had issues with delivery-our error and they were wonderful with accommodating. Thank you to John and the delivery guys!

Walked in tonight. Three (3) separate people (including one who appeared to be the manager) walked past us without a greeting of any kind. I went back to the appliances to purchase a new washer/dryer and a freezer and couldnt get any help. I even went looking for people. I waited 10 minutes longer. As I was walking out, I noticed two associates on their cell phones and the manager at the register. I went to Best Buy instead and was waited on right away... Yall lost out on about $4,500.00 in sales tonight.

We came in to look at a washer / dryer combo. Doug was working in the appliances center and was super friendly and helpful. He even looked at 3 other local stores for a price match but Electronic Express sale price was already better. We bought them on the spot and picked them up two days later. Work great so far!

I do not recommend the Murfreesboro store at all. The Appliance manager John is only nice and helpful prior to the sell. Once you have bought and paid for the appliance that is where the service stops. My wife and I purchased a 3k French Door fridge. Were told by John there was (7) in stock and that we would receive the delivery in 3-days from the Cookeville store. Was told we would receive a call the night before delivery on time frame. Never received a call. So my wife called the Murfreesboro store and was told that it was being delivered that morning between 10-1. So my wife left work and waited for over 4 hours. No one showed. When she then tried to call John on his cell that he provided saying call any time there was no answer and no way to leave a voicemail. She tried numerous times before giving up and returning to work. I myself then called the Cookeville store since we were told it was coming from there. No one had any of our information or could help us. So I again called the Murfreesboro Store and Spoke with John, he made me feel like I was a bother. I was then told multiple different stories as to why it was not delivered ranging from: Inventory issues, did not have enough in stock to accommodate amount sold, to the delivery guy was out sick. Then was told he would call me back in 10 minutes with more details. Never did! I called him back 45 minutes later only to be told you might get one Saturday ( almost a week away). When I said maybe i just need to get a refund he was like ok whatever if you want to drive all this way thats fine. So he did finally tell me it would be coming out of the Tullahoma store so I called the Tullahoma store and Taylor one of the managers there was more helpful than anyone else. He assured me they had one in stock and it would be at my house Saturday. Which it was. Sorry for the long review but I want to warn others. Avoid the Murfreesboro store. They seem friendly and helpful but as soon as you pay it ends! They will not deliver when promised and to get information is horrible. I would recommend going somewhere else completely.

We went looking for a TV that was in their sale paper and online. Online it stated the tv was in-store only purchase and was in stock. When we got to the store we didnt see any RCA TVs at all. Asked a sales person about the tv and took us to the Samsung Display then he went to talk to someone. When he came back, he stated that it wasnt in stock and they dont carry many of them. Something about proprietary software and you cant download anything on it. Not sure what that meant but oh well. Ended up ordering from Walmart.

The initial sale went well. Purchase on Tuesday, scheduled delivery and install on Friday. Never received a confirmation about delivery so I called the delivery number provided, no answer. Called the store and they said that delivery was closed for the day and there was nothing else they could do. Went back to the store on Friday and told the assistant manager that if I couldn’t get delivery on that day or the next that I may just cancel the order and get a refund. His initial response was that he would be happy to cancel the order for me. Not, let me see if we can get this straightened out! I had the feeling that he would rather spend a minute canceling the order and be finished with me, than to spend any time trying to help me fix “their “ problems!To make this long story shorter, delivery blamed the store, the store blamed the salesman, then corporate. Finally Saturday arrived and I was told that I wasn’t going to get a delivery that day either, I went back to the store and canceled my order. The manager was half way through the refund process before asking me what the problem was! Apparently EE, at least this store, doesn’t need the business. They must be doing so well that they don’t mind losing a $2000.00 sale.

We found an Apple Watch on their website and went in to see it. We passed 5 associates and not one greeted us or asked if we needed help. Two were on their phones and one was reading a book while the other two talked to each other. We stood there waiting for them to finish speaking but had to interrupt their conversation just to get help. One associate reluctantly helped us. They didn’t have the watch in stock but even if they had I do not think we would have purchased it. We purchased a washer and dryer from them in the past and it was a decent experience but each time we have gone in since, the customer service has drastically declined.

I had a great experience buying a refrigerator at Electronic Express. Mary Tran helped me pick out the right fridge for my needs. If you shop in Murfreesboro, you will want to have Mary assist you. She gives customer service that you thought no longer existed.

I will not be buying from them again. I ordered a washer and dryer from them on March 12 and did not get it until yesterday. I needed the set as soon as possible and chose this place because it was local and could be delivered to me quicker. I was supposed to receive a tracking number and never received anything. After a few days went by with absolutely no communication, I had to call to see what was going on. I was told by one person that I wouldn’t receive a tracking number because I was local. A few more days went by and still no communication so I called again to check on my order status. I was told that there was a mix up with inventory and that it would be there by the end of the week. We were going into the second week and I finally received an email saying that the washer and dryer wouldn’t get to me until Tuesday. That is almost 3 weeks! I received another email the same day saying that it wouldn’t be able to arrive until Wednesday. I asked for a refund and was then told that it could get here by Tuesday. It was supposed to get here between 2-5 and got here 15 minutes after 5. This entire process was completely unorganized and unprofessional and if I’m spending any kind of money there needs to be communication about my items. I should not have had to call to get updates

They buy refurbished or used computers and sell them. I had to contact ASUS support to change my warranty because it was saying it was already expired when I bought it. Also, had to provide a receipt since the serial number was registered at Best Buy. Doing some dirty business over here. Don’t recommend.

Ahmad Davidson provide one of the most pleasant experiences that I have had in a very long time. It started with a call to the store to see if they sold a product I needed. Ahmad was professional and friendly. He not only told me they sold the product he made sure the product was in stock and then offered to hold it at the register for me to pick up. his service in person was equally as plesent and professional as he was on the phone. Thank you Ahmad. If all service providers we as efficient as you Amazon would do a lot less business.

Called EE asked if they had a Gaming Computer. They had two in my price range. I told Harris what I needed. He said both will do. One was $1299 the other was $1050. He said but for what I need the $1050 one will do just fine no need to spend the extra for the Graphics card in the other.for what I need. Got home had a weird problem. Took it back got it fixed...& they had the cord I needed in stock.& I needed a web camera I picked up one he picked up another one said this one I use it’s better same price never tried to up sell,& had it all in stock..& I didn’t know this but they do car Audio. Calling now.

Evan with trainee tommy made my purchase fabulous!!!

Bought some sweet headphones Aftershock headphones and I absolutely love them

John was incredibly with answering my questions about the espresso machine! I’ve been on the hunt for a while now for a great espresso machine. He was even so kind to go to the mall’s vending machine and buy a water so we could try it since the water in the machine was out. 10/10 great service and a great man!

WORST EXPERIENCE I HAVE EVER HAD IN MY ENTIRE LIFE. There is no way I could possibly fit my entire experience on this review. I would never recommend, or do business (if that’s what you want to call it) with this company ever again. From corporate all the way down is the ABSOLUTE SORRIEST. No one can tell their head from their behind. You are better off going to a garage sale or Walmart for a product before handing your money to this place. You have been warned.

I have been a customer for over 30 years, and I got the run around over a washer I bought because the hot water hose burst The worst service I have received since Ive been a customer!

Much preferred to those robots at Circuit Buymart. Much more efficient, a lot of deals

A perfect case study in exceptionally poor customer service. Amazing.

Great place for your electronic needs

I love this store but they really need to go through and reorganize everything because a bunch of stuff wasnt tagged right and other stuff looked like it had been returned by another person and they just put it on a self without inspecting it. I love electronic express but if something isnt done soon that new store at the avenue is going to be too much for them to compete with.

John at EE was very helpful as we decided to buy 2 refrigerators and a dishwasher. He followed up with delivery details that evening..The deliveries were to different houses and they arrived on time and was installed in a professional manner.. We could not be more pleased with the overall experience at Electronic Express.We would recommend them..

The young man that waited on me was very pleasant very helpful and would definitely keep him in the store great cashier and assistant

It was a very pleasant experience the young sales lady new about the product we purchased and I was empressed that they delivered and installed and removed the old dishwasher and with our good credit rating we got 12 months same as cash was very satisfied. Teresa J Loper

John was a super helpful Sales man. He lead me to exactly what I was looking for, he was extremely knowledgeable, and made the buying process fun. I will definitely be back to buy more appliances, and tech from him.l purchased the matching Samsung Smart Care Washer and Dryer pair. Great experience. Check out this location, and ask for John he was great to work with.

Really appreciate the knowledgeable salesperson

Has the quickest delivery of new appliances in town.

I bought a washer and dryer back in August. I bought 2 pedestals to go with it. I was never told that they only had one in-stock at the time till delivery. 6 months later and I still dont have it! 😡😡😡 I will be getting a refund. This is ridiculous!

Typical retail experience these days. Difficult to find a salesperson, but they have what we wanted, and we were able to get in and get out relatively quickly.

Well, to be honest, I always want a bargain. Told the guy I was looking for a $50. Sound bar for a TV in my bedroom. Honestly the cheapest one Ive seen anywhere was $100.-$125. Dude smiles and said let me look. I said sure, Ill look around. Well, here he comes, big smile, said he didnt have a $50. Sound bar. But he found one for $59. Done deal. Took it home, easy hook-up. Sounds great for what I wanted. Happy ending.

Very professional and aware of customer experience and will do business in again.

Always helpful sales clerks greeting you & offering awesome help.

Jay was super helpful! He answered all my questions and made sure I was happy with my purchase. Great experience!

Ive been here several times over the years and they have not once had a part that I needed. Nothing crazy, just basic computer parts. Everything they do have in stock is very overpriced as well. Avoid this store l.

I like to Drive to go there, the sales team are great and the store Manager is owesome always looking for my needs.

Had to return a computer, and it went pretty smooth. Just had the wrong card for what I needed.

Gage did a fantastic job. He was quick to help upon seeing me in the store. He worked promptly and was respectful of my time. He also did not pressure me in to spending more, but was honest and helpful to explain what I was getting for my money. He made a great recommendation without being selfish in his sale. I would definitely recommend Electronic Express and their staff and will certainly go back for future purchases.

They have the most courteous staff Ive seen in a business in a long minute, Henry Was are main sales person for the tablet that I bought Im not very Tech savvy and they help me get it Set up he was so patient in dealing with me it takes a lot cause Im picky about my Electronics even if I dont know how to use them well. I love the tablet and what is suggestions were that were given to me great staff and the washer and dryer will be Here Friday yay! Great job guys Ill be back and I will tell others

We were absolutely thrilled with our experience here at Electronic Express! We purchased a fridge for our new home and Doug made the process so simple. He was extremely well informed and so courteous!They were the only store in middle Tn who actually had the fridge we were looking at in stock. I was able to pick it up the next day when anywhere else would have been 2 plus weeks for delivery!If you need any appliances, go see Doug and you won’t be disappointed with your experience!

New waaher and dryer at a great price. Delivery was on time as well

All it takes is one exceptional visit and you can have a customer for life. Justin, you are officially our go to guy for all things electronic and we are so thankful for you!

Harris... Best salesman ever. Goes the extra mile for you to fit large items in your car. Ty Harris. 😁

Justin was amazing!! I had a lot of questions and the product I wanted was sold out everywhere but here!! He took the time to answer every question and make me feel like part of the family. I have officially decided that all of my electronic purchases will be done here. If anyone has any questions or even half a thought about purchasing an electronic ASK FOR JUSTIN!!! These people are great!

Easy to shop. Great deal on dishwasher. Doug Summers made the process simple and efficient. Delivery was as promised and team arrived early. Quickly installed with no mess despite COVID precautions. My next purchase will be from Electronic Express.

Great price and we both were surprised it fit in my vehicle! I shopped other big box stores that just didnt seem to care. Electronic Express cared and since this was a major purchase, I will be a return customer!

The guys at the front desk are super friendly and helpful! Will continue doing business with these people!

Jose and Ted were great to deal with. We had some initial problems with the inventory/order. After reaching out to Jose he quickly remediated the problem in less than an hour and was an over the top professional. These guys are kind and easy to deal with I recommend going to them for any appliance needs.

Just had a good shopping experience at Electronic Express. Jose was a great help and provided exceptional service.

Went to purchase a refrigerator. Stood next to the desk for 15 minutes and the decided to walk around and look for someone. No one to be found.

Returning and item is like pulling a tooth with no numbing meds. They dont care what the case is you spend your money they are done past that. Customer service is not key element here. Will not buy from them for anything in the future.

I live in Spring Hill but find myself in Murfreesboro often. As such, I made the investment in an expensive camera for my wife from this store because the staff and manager, Brant, were amazingly knowledgeable about the Nikon D3400 and very helpful in finding ways to make sure I had everything I needed for this great gift. I also purchased a Samsung TV on a separate occasion years ago and have never regretted it. They gave me a great deal on both!

Great company that is ran very well. They do their very best to make sure their customers at exceedingly happy. From what ive been told, they improved the quality care for their employees.Additionally, I bought a washer & dryer and they delivered in timely manner and their install team was extremely helpful, careful and kind. Great experience all the way around.

Honest people dont try sale some thing that doesnt work

Given the circumstances things went well. We researched online so we knew the exact water and dryer we wanted. The manager only let ten people in at a time and aot of multi family groups came in to just browse so the manager asked if we knew what we wanted and he brought it right out to us and we paid and left it was actually quicker than when things are normal, maybe this should be the new normal when appliance shopping no pushy salesman. Thanks.

The guy who helped with the Samsung watches didnt have any actual knowledge (he did tell me the difference between the 40 mm size and the 44mm size was just that the 44mm size is probably 4 meters* bigger.) It was a bit of a mess, and I ended up googling specs myself. A little more training is in order for their employees.

Had made an appliance purchase at another store (where item was in stock) and there was an issue so i came to this store as its closer. Spoke with John in appliances and he was rude and had no customer service. I will not be going back to this store.

Nice clean store and very helpful staff. A good selection to compare.

John was incredible with answering our questions about the Nespresso machine.

Nathan Bean in appliance was absolutely fantastic to work with. I am an Executive in the sales industry and I wish my team could spend a day with Nathan and learn what customer service is about. If you go to Electronic Express in Murfreesboro Mr Nathan Bean is the guy. Experienced, knowledgeable and most importantly honest. He listened to our needs and made the perfect recommendation. Thank you Nathan!!!

Always a pleasure to do business here. Great service today. Great attention to detail. Why go anywhere else??!!

Very helpful and informative. Great service

I LOve refrijerader.

Excellent service. This is the second time we are buying appliances and came back to Electronic Express after such a great experience the first time around. Harris was friendly and quick to help and let us know of special pricing they had going on for Black Friday.We are also looking for a new TV for it new house and Chris was very informative and helpful. Both of these guys made our trip a great experience. Will definitely be back and looking to get the TV once we are ready to move.

I was having trouble finding a washer and dryer pair that was in-stock and could be delivered soon due to COVID-19. Electronic Express had a great selection and I got just what I wanted. They delivered the same week and their prices were lower than Home Depot or Lowe’s or even Best Buy.

Was shopping around for appliances on Labor Day. Trying to buy appliances for my daughter. Against my better judgement even utilized “Acceptance Now”. Was promised that my appliances would be there in 5 days. I had to call and see what happened. No one called to even let me know appliances could not be delivered. Set another date of 10/16. Even checked on delivery abosut 4 days prior to delivery date. Was told things should be delivered. To date I have not received appliances although I have been paying for them. It’s been almost 2 months. If I cancel I will lose ALL monies paid on appliances. Asked to speak to store manager and was told my appliances were attempted to be delivered even though I contacted the guy who sold appliances John and was told they did not. I understand COVID halting things however, I do not understand making promises that you could not deliver and I definitely do not understand paying for things I did not receive. Never once did anyone apologize or take responsibility and for that matter accountability. I turned down another store that said it would take a month to get appliances. I explained the urgency in getting appliances prior to purchases. Poor business practices. I will not advise buying ANYTHING that you could not take out right away and definitely not through acceptance now. I’m at the point of contacting attorney general and better business bureau. BUYER BEWARE!!!!!!

Came in several times to check out some desktops, didn’t really have much help but they had the best price. Ended up coming in to purchase it one day and was pretty much an in and out experience. Pretty sure I was an easy sale for the rep that day. Overall, decent experience considering I did my own research and the they had the best price.

Evan helped me today while purchasing a blue ray/dvd player. He was very knowledgeable and professional. I really appreciated his service!

Bought all supplies from here they cancelled my appointment had to be rescheduled because someone forgot to wright it down waited a month for install. After install subs were great then the amp was constantly drawing power from my battery bc an installer messed up the wiring caused my car not to start on numerous occasions. If you’re looking at this review I heavily advise you spend your money somewhere else for install and parts this place doesn’t care about their customers. I feel as if I’ve wasted almost $700

Lots of inventory. Good sales.

Thieves. I bought a TV here a couple years ago and the warranty, and they said if I didnt use the warranty Id get the money back for it. So I went back to get it and they said they cant find it. DO NOT EVER BUY EXTENDED WARRANTIES FROM HERE. THEY DONT KEEP IT ON RECORD. I will try one more time, and if I dont get the money they owe me, charges may be pressed. They have lost mine, and my friends and familys business because of this unprofessional phenomenon.

On may 26 I purchase a receiver, cashier charge me twice, go back to store asking for refund, the tell me some one will call me to confirm the refund. Until now (July 11)still waiting for them call me . Don’t like the store manager useless.

High Prices but good selections

I called the store in Murfreesboro to purchase a fridge and microwave. I made contact with John H. the Sales Manager over appliances via phone then emails. I was told EE will honor almost all competitors prices so I did some research and found a great price on the fridge. I went in to the store to finalize the sale. I was waiting in appliances when John H. approached me from the mall entrance, put down his drink then went on a rant about how he has a particular fridge at the warehouse for $1599!!! Blah, blah, blah! When he took a breath I finally introduced myself. I had a price that was $378 less than EE (with warranty)from Discount Bandit but John H. said its not a site they will honor. I asked about cutting the warranty price instead. John H. said they cant do that. I asked if he was really going to let a sale walk out of the store and he did! I wasnt impressed with John H. on the phone because I thought he was bit rude but Im trying to keep the tax dollars in county and do business close to home.5 STARS to the Franklin, TN store- I called the store in Franklin and was totally impressed with the Sales Manager Ryan. Wonderful customer service skills and completely answered all of my questions. I talked to the Store Manager who is also very nice. I feel like my time and money were well spent at the Franklin store.

Efficient fast service to purchase a refrigerator. Easy to match an existing dishwasher too. Superb service! I couldn’t be happier

Our TV suddenly died. Not good considering the situation. Even with the world being ten tons of awful, Harris was wonderful and helpful and amazingly chipper. I cant thank him enough and the team at Electronic Express. They have always been good to us. Thank you again Harris!

Nice stock merchandise

Dylan in car audio did an incredible job. Created a perfect audio solution for my new car. Had my car in and out in a few hours. I’m so pleased with his work and electronic express.

The store manager Brant was awesome. He was knowledgeable and friendly! He knew his products and was very easy to talk with. He was never pushy or tried to force a sale. We will be back to purchase the entertainment center we want from Brant. I definitely recommend using this particular store simply for the fact that they were so easy to deal with.

My shopping experience was phenomenal! We were greeted by the staff and shown to the area we were looking for. After minutes of looking around, we decided to speak to someone. DJ was very knowledgeable and was very polite. He stayed with us until we said you have a deal. We will definitely be back to make future purchases.

This location is worth 20 🌟 for just being very professional n explanatory alone. This location is connected to a mall 21 🌟 coz its bigger n more variety of the items you probably forgot about needing or wanting.

I loved this location, I met John who is really knowledgeable in the products and offered me better deal, definitely recommend this location in Murfreesboro City/ Rivergate Mall,

I was thankful to be able to shop inside the store without wearing PPE. Staff was friendly and helpful. Product excellent.

Always a great place to get car stereo installed

I absolutely love my new HP all in one computer. The salesman were very helpful and knowledgeable. I was especially pleased by the fact that I never felt pressured to make a bigger purchase. So far the computer is all and more than I hoped for.

Lori and George were exceptional at their jobs. Knowledgeable and very friendly. No sales pressure! We bought a new oven and a small freezer, we did shop around . Electronic express had the best price and the best service plan! Looking forward to shopping there again!! Thank you Lori and George!

Went there to buy a TV. Was going to buy a TCL brand tv just because of the refresh rate, but the sales clerk talked me into buying a Samsung. Had the refresh rate I was looking for and better specs all around. I am very pleased with my purchase, thanks to clerk for the comparison.. Great store.. Will be back.

DJ at the Murfreesboro location is awesome!!! I called with an issue regarding an online purchase. I wanted to cancel my order and just purchase in store! He was very helpful in directing me on the right path to cancel my online order. He remembered who I was and what I purchased when I came in store! Very Friendly! Great Customer service!

Bought a beautiful new Samsung TV from Chris at Electronic Express. I am retired and not up to speed on all the new features and terminology in TV land. Chris was incredibly knowledgeable and patient with my wife and me. He wanted us to be comfortable with our purchase and confident that we had made the right decision for us. I completely trust Chris and will happily be a return customer to Electronic Express and Chris.

Jay was awesome!! He was friendly and helpful but not in a pushy way. He asked us questions to determine what we need in a computer and showed us options in varying price ranges. He explained all the differences in a way that was easy to understand. He was great at answering all our questions and we learned alot from him.

The staff are very helpful but the prices are nuts.

We just happened to walk in and look around not knowing we would be taking home a TV and soundbar for a great price!!! Thank you Jay for taking care of us! You’re so knowledgeable and awesome. We are in love with the quality and sound of our stuff. We will definitely be coming back to purchase other things in the future. You guys are awesome.

The sales person was very knowledgeable about the products. That help me get the exact correct TV for my needs. Job well done Dustin!

The local store, Electronics Express has been excellent for me. Brent, the manager is the most knowledgeable tech person that I have found. He helped me set up my system with an antenna and to put parts together to get many channels with streaming. He is the best! Becky Allen

Abelen was great in assisting me to find the right laptop and printer for my needs. He went way beyond being a salesperson. He took the time to listen and make sure I had what I needed.

Poor experience from the beginning. Purchased a washer and dryer set (Frigidaire) with the installation. The first technicians arrived and were very uncompromising with how they were going to install them. They then led me to their truck to find the dryer was completely crushed from poor handling. Naturally had to reschedule. The second set of techs were reasonable but were clearly not willing to look over the whole system, asking me to clear out my dryer tubes.The dryer I found does not completely dry a small load on a normal sensor setting. Called electronic express and was immediately referred to Frigidaire even though it could potentially be an installation error. I stated it could be an installation error and was told, “they usually look over the stuff before they leave.”Electronic express is clearly the middle man with no concern for the customer. Will absolutely not be purchasing anything here again.

Harris was extremely helpful while I was looking for a TV. He was very knowledgeable and educated on every question I asked about TVs and sounds bars. I will definitely be asking for his help again when I need any assistance at all.

Dustin was Fantastic!! Very knowledgeable of the products offered and assisted me with making an educated decision with my camera purchase. Electronic Express also had better prices. Thank you Dustin.