There is NO customer service!!! Stay away from this seller... its all smoke and mirrors.Been sold a very expensive flashlight and this survival gadget stopped working right. After 3 attempts of trying to get in touch with them, there is absolutely no answer... Looking around I see there are others in the same situation.No phone number, no answer to emails, no nothing if you need help...Very sad for me but it doesnt have to be this way for you, the next customer, if you STAY AWAY AND FIND YOURSELF A SERIOUS COMPANY WITH REAL WARRANTY COVERAGE