Traded iPhone in for an upgrade. Was never credited on bill as promised. Contacted Verizon and was told that my phone and information was never received. After 2 and a half months of dealing with Russell Cellular and their headquarters I was promised that it was fixed and that the paperwork was done incorrectly. A month later and still nothing. Spoke to Verizon again and the gentleman on the phone said that if I hadn’t heard anything by now, then I never would. Luckily he was able to credit a good portion of it for me and that he was sorry I had to deal with this particular store. Lesson learned. I’d advise to try somewhere else.
Great customer service. Received my new Pixel 6 love it. He recovered more than expected from a dead phone.
He fixed my phone quickly and easily when I had no clue
Micheal has and always will be using his A-game when it comes to his customer service skills. Thanks again Michael. Youve made a loyal customer out of me.
Go see Michael at Russell Cellular in Mtn. Home, Ark. He is amazing! I have never had anyone to be so attentive and to explain everything so well! Thank you Michael!
Great customer service and knowledge of the products! Thanks!
June 18, Friday 10 am.UPDATE 10/4/2021 Thanks for threatening to sue.Had a prepaid. Russell Next to WalMart, Mt Home AR. June 4 they sold us a USED Moto G Power on post contract. Phone NEVER worked right. They refused a refund. Cost us way over $100 for 2 weeks of NO SERVICE. They also commandeered our old number so we could not use it. We have ALL the paperwork. Many people say avoid Russell. ZERO STARS.Got a prepaid flip phone from Walmart. ZERO stars for Russell.edit after reply:BTW They demanded CASH ONLY for the amount due.Talked to your toll free number Friday 18th at 2:43 pm for 10 minutes.edit: June 23, 21.. Russell at Mt Home sold us a used phone with a number already installed. We wanted to keep our old V number. Discovered today that it is still an active number from across the state. What a joke. Zero stars.BTW, NO response yet from the 888 number.ADDED OCT 4 2021Thanks for threatening to sue us. We are prepared to face you in a court room.
Good store to get your cell phone needs completed. Everything you could ask for. Very good staff with tons of information for your needs.
Straight to the point. Very knowledgeable. Everything was so convenient and the customer service was such a fun experience. This store is just so good.
Allison’s very pleasant and customer focused. A knowledgeable person and through in explaining options and set up of the iPhone 12 mini I purchased.
Some employees do NOT wear masks and then, when asked to wear one, they get annoyed roll their eyes and then dont wear it properly. No employee has ever asked any customer to wear a upon entry any time I was in there so their policy that everyone wears a mask is a joke IMHO.They also lost the accessories we paid for and they say they cant track anything. We have delivery receipts from the USPS showing the items were delivered to the store but the manager continues to do nothing about it.Called the manager and still nothing ... the only thing they take seriously is YOUR MONEY.
Only had one employee in the only Verizon store that is open on Sunday in Mountain Home, AR. Before I got all the way in the door, the employee rudely said it would be 35 minutes before he could help me. Half of my family uses AT&T and the other half uses Verizon. So far, AT&T’s availability and customer service has been superior to Verizon’s.
Jon was outstanding from the moment I entered the store. I needed help removing an Otterbox + Pop Symmetry case on my iPhone 12 Pro Max. He showed me cases available for my iPhone and I selected one I can remove and put on myself. I would recommend Russell Cellular, and will return to their store the next time I need their services and or products!⭐️⭐️⭐️⭐️⭐️
Customer service was super helpful and went out of their way to resolve my issue. Thanks!
I dropped my phone into the lake while on vacation. I was a wreck because of all the stuff on my phone. I chose Russell because of the high ratings and service comments on line. Allison was fantastic. She was knowledgeable and super helpful and reassuring she could get my phone info back. And boy did she! I told her if everything worked she’s see a grown woman cry!! Thank you Allison and Russell Cellular!!
Michael was very helpful and knowledgeable about phones and service plans. He is a wonderful asset to your Verizon team.
Allison was very knowledgeable and patient. She did a great job working with my tech challenged Husband. If you need help with your cell phone I highly recommend her.
One of the few Verizon stores we have ever been in where customer service is top priority.
Customer service was awesome, all issues were cleared and we left very pleased.
I was immediately greeted and asked of my purpose; I came in to buy a case for my phone. I knew what I wanted and the associate wasted no time in assisting me. I wasn’t given any alternative options, which would have been nice, but overall it was a good experience.
Allison was a great help very polite very professional.
Michael was very helpful. He was professional in how he helped me to understand everything I needed to know while upgrading to a new phone.
Jennifer was exceptional! She had all the right answers and cleaned my phone connection port for me. I will definitely go back there again!
I really appreciate the quality of service that Michael provided! He really made the whole experience painless :)
Very good technicians, got me fixed up fast
Michael and Jennifer were absolutly fantastic and they helped us with all of our needs perfectly! Highly recommend this place for the best customer service for verizon
Thanks for helping me set up my phone. Awesome customer service
Verizon, you are awesome! You programmed the number and had me on my way in minutes and I know that you are always there for me if I need assistance.
Awesome version store the staff are very informative and friendly.
The young man was very professional and extremely helpful. I recommend them very highly!!
Very good service. And very knowledgeable but what he was doing.
Due to the Election Infection they dont carry everything. But it can be shipped to your home. Im not putting on a screen protector that I have insurance on
Wonderful customer service and Jennifer works very well with people she is my fav
Now that I see someone else come out about it, RACHEL ALSO WROTE HER NAME AND NUMBER ON THE CARD AND TRIED TALKING TO ME! VERY UNPROFESSIONAL, almost got me in trouble with my woman!
Poor Russell Cellular. I am their worst nightmare coming in the door. Either I have a technical problem getting something done on my phone or I have cracked another screen. They are always patient, pleasant and ready to help. I learn something new from them every trip. For example, I had no idea they could provide home internet.
Jennifer was very helpful and polite. The service was great.
Just waited over an HOUR for the slowest worker at 10 Paul Wood Lane Location in Mountain Home & walked out after two separate people after us came in and asking questions about phone repairs and plans, while she was waiting on the person in front of us. Your worker should have told them to wait their turn. We WON’T return! This employee needs retrained. She obviously doesn’t know how to do her job.
Rachel was very Unprofessional, she gave me her number knowing I have a girlfriend. Of course when I got in the car I handed it to my girl and told her! BUT VERY UNPROFESSIONAL!!
Great customer service! Would definitely recommend seeing them for a new phone and plan
Semi quality servicethats simply just too pricey
Stephanie was awesome at helping me with what I needed.
They are very friendly and willing to help.
Dishonest sales people and will not give you all information until after you sign the contract.
Great service. Friendly staff.
Nice, clean store, friendly, well-informed staff, ADD pleasant for a fine transaction.
Melissa was awesome! She offered me the HUM service!
Very nice, very helpful, didnt take forever!
She rubbed my leg. So of course it gets 5 stars.
Always very nice and helpful!
Ordered a product, never received it and never heard back after inquiring twice.
Better personal than before.
Cause you are treated really nice
Good service and helpful
Awesome service and good people
Fast friendly service
Awesome service
Very good!!!!!