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Metro Lakes Marina & Rentals LLC.
4850 Edgewater Dr, Mound, MN 55364, United States
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Metro Lakes Marina & Rentals LLC.
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Review №1

Great for ice house rentals all winter long. Have used them for the past 2 winter seasons. Always catch fish! Holes are drilled, lights are on, poles and bait waiting clean, and roomy.

Mi
Review №2

Always a first-class experience renting through Metro Lakes Marina. We are on year number 7.

Co
Review №3

Owner and staff are quick and friendly and accommodating! Clean, well equipped Ice house. Great experience 1st time ice fishing during below zero temps, Im definitely hooked!!

Da
Review №4

We rented an Ice House for fishing this past weekend and I have to say Dan went above and beyond in taking care of us. We were very surprised at how clean and well kept the Ice House was. We will be back.

Mi
Review №5

Finding a PWC to rent on lake Minnetonka is not an easy task. I was thrilled that Metro Lakes was able to set up a rental for me SAME DAY!!! The boys at the dock were incredibly nice and to the point. They went through the paperwork, watercraft features, lake laws and safety regulations with us clearly and efficiently. The staff really went above and beyond to make sure we were comfortable and educated without taking up a lot of time. We had a ton of fun and owe a big thanks to the boys for helping us out. Great customer service goes a long way!! I’ll definitely be renting from here

Jo
Review №6

Ive rented a 25 pontoon twice. Staff is awesome! Pricing is fair especially if you split it several ways. Great way to spend a day on the lake if you dont want the major hassle of having your own boat.

Je
Review №7

We had a great experience with Metro Lakes! The pontoon was very clean, workers social distanced, and were very helpful. Looking forward to renting from here again

Se
Review №8

Great staff, great pontoons!

Ha
Review №9

Had a great experience at Metro Lakes! Service was great, and the boss is a great guy. Will be coming back soon to rent again.

Da
Review №10

Staff was nice. Check in and check out process was easy. Competitively priced rentals for Lake Minnetonka but....Fleet of boats don’t have bathrooms onboard; every other boat rental place I have been to on Lake Minnetonka has them. This is a bigger issue if you are traveling with young children or the elderly. Had trouble with the motor (all day rental) going full throttle and I didn’t get the sense the staff cared or was going to fix it for the next renter. Staff doesn’t adhere to social distancing or mask wearing protocols consistently during all interactions

St
Review №11

Great experience renting a pontoon from Metro Lakes Marina & Rental for an afternoon on Lake Minnetonka. Staff were extremely friendly & helpful. Even in the COVID-19-era, felt safe knowing they fully sanitize all boats between renters.

Ke
Review №12

Id recommend looking elsewhere. We were told we damaged the prop and that we dont know how to trim up the motor... which is laughable. They charged us $90 on top of the $500 we had already paid. While talking to the representative, he said this happens often (dead giveaway). Inspect every square inch of the boat/prop and take photos. Dont fall for the laid back pre trip inspection. The edges of the prop were a tiny but roughed up but they will chalk it up to chipped paint during the pre trip then charge you for the damage upon return. We have tons of experience on boats/ pontoons and this damage did not occur on our trip. Very disappointed in this company. We were planning on coming back with a larger group but will be going elsewhere after that stunt.

Da
Review №13

Went fishing in one of their newest boats yesterday and these guys did a great job of setting us up with everything we needed. Very friendly staff ! They made sure that we knew everything to ensure a safe enjoyable trip .We got several nice Northern Pike! I will definitely go to these guys for a fishing boat any time I am back in Minnesota!

Al
Review №14

The boat was great as well as the service, however, was disappointed to see all employees unmasked, no social distancing measures taken. We had to ask an employee to keep their distance. Personally, it made me feel very uncomfortable and anxious.

Ry
Review №15

Nice boat and very friendly Staff. Will definitely use again!

My
Review №16

Great boats at value prices. Service was outstanding!

Jo
Review №17

It was all good until the end when they show you every small detail your going to get charged for. I suggest buying your own pontoon and saving a few $

Im
Review №18

I came yesterday on labor day (09/07/2015) at this great place with my friend who live in Minneapolis for three years. I was visiting him from Houston Texas, so we decided to go for boating. We rented from this place, the customer service was absolutely awesome, and the 5 minutes tutorial from them and paperwork was a thriller itself. I would definitely visit again and recommend them to my highest opinion. Two thumbs up and 5 star ratings. :)

Mi
Review №19

Shane was awesome to work with. Got us through the paperwork portion quickly but throughly. Answered all of our questions about where to go. Was there waiting for us when we got back and got us on our way. Definitely will rent from them again.

Jo
Review №20

Excellent customer service ! Was very pleased with our rental.

Sp
Review №21

Id like to preface this with the fact that we had pretty bad luck on the lake the day my group rented (on July 24, 2016) but I feel the customer service provided just wasnt top notch. In terms of quality of the boat, safety, price, location everything else was fine and as expected.And also want to preface with saying that the pontoon boat itself was great and we didnt have any issues whatsoever with it.We rented a pontoon boat and a jet ski. From the very start of the day we had trouble with the jet ski. The key wasnt making a good connection so we had trouble starting it. Finally the jet ski just completely died on us (about 2hrs in to a 5hr rental). And I dont blame the marina for this... I know that jet skis can be a bit cranky sometimes. We called the marina several times so they could come out and get the jet ski. We wasted 1.5hrs sitting in the middle of the lake babysitting the jet ski while they took their time coming out to get it. To be fair, they did refund us for the jet ski and had even thrown it in for an extra hour for free so we could return the jet ski and pontoon at the same time. But kind of ruined a good chunk of our day when we only had the pontoon rented for 5hrs anyway and had to wait in open water so long for them to come get the jet ski. We were only 15 min away from the marina when the jet ski stopped working... no reason for it to take 1.5hrs to get to us.Other issue was that we got charged $225 for a lost ladder. I dont mind paying for a ladder that we lost but they retail for about $100 on Amazon with free shipping. Yes, we lost the ladder but thats not super uncommon and its not a hard part to replace. And Im sure we signed a contract that says were obligated to pay some fair market value for lost/broken parts. So Im not saying the marina was outside their legal rights to ask us for $225... I just dont think its good customer service to charge nearly 2.5x for a part that requires no installation/etc.So long as you dont run into any issues Im sure renting from this marina will be fine. Unfortunately we had some bad luck on the lake.

Am
Review №22

Everything was perfect for our jet ski rental. The customer service was THE BEST and the price was right. They are super well organized and pleasant. Do not hesitate to go there!

Ja
Review №23

I went there 2 times in two day in a row and they are never open even though there website clearly states they are

Gr
Review №24

This is a great place with excellent workers and owners. I rented a small boat for four days, going back and forth to a nearby island, so I was in and out of here several times a day. Dan and his workers were always friendly, helpful, and knowledgeable, and I got a good price on the rental as well. They have a small shop for supplies as well as clean bathrooms and even rental condos on the lakeshore. I recommend them highly!

ka
Review №25

Very nicely located, Great equipment, Great staff, Great service and Great prices. Do not miss this one!!!

Ma
Review №26

Best place to fill on the lake! The owner stands behind his work and I love their customer service. I’m a customer for life.

Sh
Review №27

Absolutely everything with our jet ski (wave runner) rental was perfect. All our questions were answered, instructions were thorough, and everyone there was super nice and helpful. We rented 3 wave runners for 2 hours and we changed up drivers at the Surfside Park beach where we were having a birthday party. We all had a super fantastic fun time. Thanks you guys! I hope we can come back soon!

Er
Review №28

Our boat was not ready upon arrival; however, after some compromising with the guys at Metro Marina, my brother and I were able to work out something that would ensure our vacation was not ruined. The guys at Metro had our boat ready each day we arrived for 4 days in a row. They were helpful and respectful, and thanks to them our vacation was a blast!I will definitely use Metro Marina again in the future!

Da
Review №29

Excellent, very accommodating. Great service.

Ro
Review №30

We rented a pontoon this last Sunday and I was so happy to get it with less than a weeks notice. The pontoon was not ready however when we arrived at 330 for our reservation. So we lost over 30 mins of being on the lake. Maybe we should have gotten there a bit earlier? The guys were busy. They had 3 other boats going out at the same time and taking 1 in. They were friendly and knowledgeable. Told us about the different buoys and we listened intently never thinking something like hitting the propeller on rocks and damaging it would happen but it sure happened and it was out of no where! The black and white buoys are to let you know you are close to shore but they are not always easily visible and it happened so fast. We brought the pontoon back over a half hour early and told them right away. We were charged 140 for a damaged propeller so that was quite a bummer. Makes me nervous to ever rent a boat again! I know its not metro marinas fault about placement of buoys but I wish it was a bit more clear. My boyfriend does not drink at all so that wasnt even an issue. The guys were nice about it though, I think mostly because we told them right away and we heard that many others do not do that. So overall we had an ok time. Equipment was in good shape. There was plenty of room for the 12 of us on there. We did get charged twice but they did say they were going to refund it so hopefully that credits soon. We also were told a price but it wasnt a weekend price. They did still honor what I was told so that was cool. It was definitely a bummer to lose over an hour of being on the lake because of what happened at the beginning and end. We might rent from here again before summer ends but we shall see. We just need to be extra careful next time.

el
Review №31

We had a great experience at Metro Lakes! All the staff was very helpful and prompt. Dan, the owner, was our driver. He was experienced, knowledgable, and related well to all ages and types on our boat!Wonderful day. (even if we did have to dodge a few showers)

Mi
Review №32

Nice house and great service.

Sm
Review №33

Horrribleeeeeeee! Please I beg anyone who is reading this, do not go here !!! Charge a whopping 180 on top of the 330 pontoon rental for specks on the motor. It’s like it was rehearsed and Preplanned, bad business. Before the inspection is even over I was told I will be charged for the motor hitting rocks or trees in a lake ! Well of course that is going to happen while driving a boat! Zero stars.

Me
Review №34

If i had the option to leave a zero star rating I would. We had a very negative experience with this business. Our group rented a pontoon for a friends birthday and we were wrongly charged $91 for damage on the boat that we were not responsible for. On top of that, an employee named Austin was incredibly rude. He accused us of lying and when we told him we would not be returning for their rental services he replied with Good. Many of us who were on the boat work in the customer service industry and we were so disgusted by how we were treated. Thank you Austin and Metro Lakes Marina and Rentals for ruining our friends birthday.

Gi
Review №35

Owner called and left a message on our phone after we dropped off our boat rental, saying that we hit a rock and would be charged $85. We absolutely did not hit a rock, nor were in any shallow water during our rental. The attendant OKd the return when we turned it in, so we didnt expect a call over an hour later.After explaining this to the owner, he said he wouldnt charge us, but that we can never go there again. Absolutely appalled. Beware of bad business and bad customer service.

Cl
Review №36

We rented a 25 pontoon for a day of site seeing on Lake Minnetonka and couldnt have been more pleased with their service.Clean, well maintained equipment and a helpful staff who offered to help us load/unload the boat.Would most definitely use them again in the future.

An
Review №37

Great service. Nice boats. Good prices. Used twice this summer. Planning on more.

Sc
Review №38

Rented a pontoon here and it was excellent, no issues with them trying to charge for damage.

C.
Review №39

Great Staff, Quality Ownership - Top quality boats - Metro Lakes will provide you with an awesome day on Lake Minnetonka, no questions asked!

Vl
Review №40

We rented a pontoon and when we went to go return the pontoon we were accused of damages that we did not do the employee whos name was Austin was extremely rude and unprofessional accused us of lying to him we were accused of cigarette burns none of us smoke! We told him we would not come back. He simply looked at us and said good thanks for ruining our birthday Austin.

Ke
Review №41

Editing response since owner took the time to leave feedback. Disagree with prop status on return. However, there is a chance happened as stated. Otherwise heard there was no complaints.

Br
Review №42

We rented a pontoon and a jet ski...the guys did a great job setting us up;we had a fantastic day!

Na
Review №43

Great

R
Review №44

Hey folks, consider taking a picture of your prop before you leave. Worth a thousand words....or almost $100 apparently.

Ge
Review №45

The owner is very accommodating and helpful. Workers are also extremely respectful and helpful. A+ for customer service!

Br
Review №46

These guys rock, they were got us all the things we need to have a great day and were extremely nice. 12/10 rating

Br
Review №47

Great staff really easy to work with. The pontoon was in great shape no complaints at all. Give these guys a try for sure.

Ch
Review №48

My wife and I rented their 17.6 tracker fishing boat. Its a pretty nice boat. They did not have much details about their boat online but i gave it a shot. It has a 50hp motor. Room seating for 3. Has a fishing seat towards front and also one towards the back. Plenty of room for 2 people. Steering. Awesome minnekota 45lbs trolling motor. Lowarnce fish finder. Key start. Motor runs great. Nice red boat. $265 ish after tax.Staff was very friendly and helpful. Gave me helpful tips as well. Would really recommend.Only lost 1 star because as a first time steering fishing boat I did not know what the button Blige was for. Hence i did not use it. On our way back to return the boat the boat seemed off. The front of the boat will lift up if you accelerate. The boat seemed a bit more fragile and will bounce around. Couple times it seemed like we wouldve sank. Thankfully it did not. When we returned the boat, staff drained the boat and even stated the boat usually gets a lot of water and needs blige to be on at all times. I wished i wouldve known this before hand.Otherwise, this was a great rental trip. Awesome staff. I would rent again.

Ka
Review №49

We did not end up renting our pontoon because of weather, but they were super nice about letting us out of our reservation based on the forecast for the afternoon, even though it technically hadnt rained yet.

Br
Review №50

Great service and operations. Highly recommend.

Ma
Review №51

Very conveniently located on Lake Minnetonka Easy in and out

Se
Review №52

Have rented from Dan over 10 times. Always great service and staff.

Wi
Review №53

I would rate a 4.5 if I could. The reason I take a star off is we were not given what I reserved. We reserved two seadoo wave runners for a half day. When we arrived at our scheduled time we were given the Yamahas because a seadoo was taken by someone else. I have ridden Yamahas before and wanted to try the seadoo out. That being said the Yamahas were just fine and we had a blast. The staff were professional and helpful. I would rent here again. Thanks for a fun filled day!

Te
Review №54

If you need a Pontoon or any other Water Rental, This is my Go to. Staff is always friendly, The owner is Awesome.

Co
Review №55

My sons girlfriend rented a pontoon for her birthday. When they got back to shore, they left my sons car there. He came back a couple hours later and they had towed his car. When I called to talk to the owner he became very irate, screamed at me, told me never to call that number again and hung up on me. I had to call the police to find out where my sons car had been towed to.

Al
Review №56

I have never been here but reading review and seeing how the owner responds to some reviews I would not take the risk of dealing with him. I am sure he will have something to say about this too.

Tr
Review №57

I love posting my experiences I have on my journeys

Ca
Review №58

Cancelled our reservation as we arrived 20 minutes ahead of time. Unreliable & unprofessional

Ch
Review №59

Everyone is awesome 🚤

Da
Review №60

Nice workers, clean boats, reasonable prices. Nothing fancy.

Ma
Review №61

Friendly staff, adequate pricing, equipment in great shape. Would use again!

Ca
Review №62

Fantastic service and beautiful marina!

Am
Review №63

Very nice and clean tritoon.

Ry
Review №64

Great time ice fishing ! Awesome time !

Da
Review №65

Excellent service from the gas crew.

Ry
Review №66

Nice equipment and helpful staff.

Da
Review №67

Great location, very helpful.

Ho
Review №68

Great service

Wa
Review №69

Great gas price.

Yu
Review №70

Good options for rental.

Ti
Review №71

Ok

Ro
Review №72

Love it

Ka
Review №73

Very professional

Information
64 Photos
73 Comments
4.2 Rating
  • Address:4850 Edgewater Dr, Mound, MN 55364, United States
  • Site:http://metrolakesmarina.com/
  • Phone:+1 952-472-9595
Categories
  • Bait shop
  • Marina
  • Boat rental service
  • Boat repair shop
  • Fishing charter
  • Fishing store
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