Hello, I had a great sales experience over the weekend. I recommend them, consider buying an Acura! Thomas made the visit uncomplicated, actually his information on the cars I was interested in helped my decision. He should be awarded- very competent and friendly! I decided to buy the used Acura RDX, the price was within my reach and the long history of how well it’s made, has now made me an Acura car owner!. Then I was given a loaner vehicle while they updated & finalized the inspection on the car I decided on - they stand by their decision to inspect the used cars they sell. The pictures are the loaner car and the Hyundai that brought me in to Acura. Plus information on the Certified cars and the inspection they do on those types.There is just one thing that could have improved my sales experience - having the Hyundai available for me to test drive. I almost left Acura because it wasn’t available. It was posted on line to buy but it was still being inspected when I arrived.

Great dealership! Marco Q. Was my salesman and he was honest and straightforward about the vehicle I purchased. Also Answered any questions I had and made sure the air was clear before I proceeded with the purchase. A really pleasant experience with them and very polite people! Love my car!

Great buying experience. Sebastian handled everything for us; wonderful customer service. We are super satisfied with our purchase and highly recommend this dealership to anyone in the market for a vehicle.

We had a great experience with this location. Nithan in sales department was really helpful. He helped me choose one of the best car and deal.Syed Ahmed

I highly recommend McGrath Acura dealership in Morton Grove IL! Our salesman Leo was very professional, straightforward, and knowledgeable. He answered all our questions and was a great help from the beginning to the end of the sale process. The manager, Daniel was also very helpful and fun to deal with. We had very pleasant experience with everyone involved. I am thrilled with my new Acura RDX!!! Thank you all!

Been going to this location for two years for service. Came in for warranty maintenance On my 2019 TLX and the technician scratch my car on a blue lift, didn’t give me my usual car wash, I guess to try to hide the damage . I left after warranty work was completed with a dirty car which I took to a touch less car wash and noticed the Horrendous scratch, I went back up there less than a hour for them to deny and try to manipulate a picture of my vehicle. Told them to show me the actual video of me pulling in and sure enough there was no scratch on my vehicle upon driving in. The manager at that time came up with some Diabolical excuse to say there’s another camera angle with no proof of scratch on this angle of video and he went back to the doctored up picture he had on the screen “Real Shotty“ work you can tell he manipulated the picture in the computer . I’ve had body work done with them before and told the manager he could check my service history I had kept up with my service religiously. Felt like the service department was thirsty for repairs and was willing to do anything to get them. They offered me No remedy for my inconvenience, I will never get my vehicle service here again !!!!!! P.S. seems like if your vehicle comes out with a newer model they treat you like trash.

Got serviced here and was taken care of by Bob. You got some great people here! Hope to be back soon.

I just bought a 2021 Acura TLX Raffy was amazing, no pressure the sale was smooth and Daniel Harrison is great. The experience was super pleasant and the car is a dream. Thank you so much for everything Daniel and Raffy.

Recently purchased a car here at McGrath Acura and we had a great experience. Our team member was Raffy Taroyan and he was knowledgeable and hospitable throughout the entire purchase process. We came in, test drove the car, sat down for payment and paperwork and we were on our way. No funny business and we left happy.

Jaylene is the best! She always give the highest level of customer service. Im so happy I selected this dealership!

Walked into McGrath on a Saturday afternoon to check out the RDX and was impressed from the start. My wife and I had every intention of heading over to the Lexus dealership up the road after stopping here, but the test drive and the promptness of the sales guys convinced us to go with Acura. Leo was a great help throughout the entire process. I would definitely bring our business back to McGrath Acura!

The transaction was overall pleasing. Leo David was knowledgable yet very polite throughout the sale. The fastest car dealership experience Ive had. Finance department was also very personable and the entire process was very smooth. Ended up leaving with a 21 RDX.

Always a great experience at this dealership. Even though it was during one of the most difficult times to get a new car, my needs were met by the sales team and everyone in between. I hope they continue to follow the same process that made them the best in Chicagoland and I’m able to continue to go here for years to come.

Buying a car at McGrath Acura, located in Morton Grove IL was an overall pleasant experience. My sales associate, Nithin Thomas, was knowledgeable, professional, and helped streamline the whole process. He made sure that the car buying process went smoothly and if I had any questions he would answer to the best of his ability. I would recommend seeing him or anyone at the Acura located here.

Marc who works in your service department was so accommodating, patient and understanding for the many issues we were having after purchasing an Acura RDX at your downtown location. The RDX 2020 we purchased was in for servicing within 36 hours of purchasing the vehicle. We called and tried to return the vehicle since the navigation/radio went out within 7 minutes of leaving the dealership Saturday evening after our purchase. Obviously we were extremely upset and emotional about this purchase. Marc went above and beyond and gave us outstanding prompt informative service due to the issues we were having with our brand new vehicle. He kept us informed with each step they were doing to fix the issues. He made me feel 100% better about my purchase that I had stressed about for the last 36 hours since we purchased the vehicle. Marc is an asset to have as an employee at your business. I am finally glad we purchased the vehicle and now will only bring it to your dealership for anything this vehicle needs. Thanks again Marc!!!! We are so appreciative for everything you did for us!

I just purchased a new 2021 RDX from this dealership. Honestly had a great experience. I walked in just to look at the RDX with no intention of buying a car that day. I was super impressed on the test drive.Leo got us all set up, he was very willing to negotiate and helped us get a deal that was impossible to refuse. We were very impressed with how quick the process was. We walked in at 530 and walked out with a car by 8. It was a great experience, the staff were all very welcoming and friendly. Will be coming back in the future.

I had a great experience with McGrath Acura! From our Sales Consultant Sebastian Przybylski, to the Finance Manager Aimee Russell to the GM, Reny B. The team was cohesive, quick, thorough and polite. I highly recommend this dealership and this team!

They did it again, Elson and Marco, thank you for gaining our trust again! We had a great experience!

I had a great experience purchasing a new RDX! Sebastian was my sales associate and answered all my questions, was professional and knowledgeable as well as patient throughout entire process! In fact was my second Acura I purchased from this dealership! Five stars!!

I strongly recommend to Avoid this dealership. They are crooked and deceitful. They advertise low prices to lure you to the dealership and then request much higher prices. I was interested in an Acura RDX AWD with technology package that was advertised for lease price of $411with 0 down payment. I called the dealership and talked to their salesman, Dan, to verify the price and availability of the car. I asked him about the lease cost, he said “the price is $411 plus $300 doc fee and the sales tax”. I asked him 3 times to verify the lease price and each time he repeated the same thing since I already own a 2020 Acura and receive a royalty fee of $1500. I made an appointment to visit the dealership to lease the car. I asked him to have the car ready when we arrive at the dealership. My wife and I drove 60 miles from Indiana to the dealership to purchase and bring the car home. When we arrived, they assigned another salesman to show us the car and close the deal. The salesman told us the car is not ready, we waited for half-an-hour and finally 3 people showed up and without showing the car they brought a sheet of paper with $6600 written on it. I asked them what is the meaning of this, they said it is the down payment on top of the monthly lease cost. I told them about my discussion and agreement with Dan, and the lease cost should be $411 plus 7% Indiana tax of $28.77 and a monthly total of $439.77 plus the $300 doc fee. They did not grant our phone agreement and insulted my wife and I. We walked out of dealership. It was a horrible experience that no one should ever experience. We drove 120 miles round trip and wasted a half day.

We had a great car buying experience from Hari! He was AWESOME. He is so sweet, patient, and honestly listening to our needs. He did not pressure me once to purchase a car, went over the process in detail and didn’t play games like other car salesman can be. He respected our time as we had our two young kids in. We drove all the way from Orland Park, IL to look at a used car but ended up buying a new car because of his great customer service. Thank you!!

My husband and I went to get an Acura TLX at the Morton Grove Macgrath. It took over three hours to get through the finance representative, and we were promised by our salesman, Alex, that our car would be fully detailed once it was off the lot. Alex told us he would take care the detailing and I never heard from him. I called him a few days later to follow-up, myself as the customer, and he said something was down in the service area and he would call back to set something up. About one month later, still haven’t heard anything about detailing the car that we purchased…….needless to say, we will not be coming back here for our future purchases.Thanks for your help but don’t make promises you can’t keep. Go to a different dealer and save yourself the runaround. 😒

Great experience with Leo!! He helped my parents out in October when they leased their new Acura RDX and helped me get my first car yesterday! The whole process was painless and very transparent. I definitely know I got a great deal with Leo.

I have never experienced such wonderful customer service at a car dealership before! Everyone here is so amazing and helpful. Ask for Harry in sales, hes fun to work with and makes you feel comfortable right away! Very patient and an overall great person! Paul in service department is my guy! I wouldnt take my car to anyone else! Highly recommend!

My husband and I had a great experience with Marco Q. and ended up buying an Acura TLX. He was very professional and answered all our questions. It was a very pleasant buying experience. Thank you Marco for the great service!!

I had a great experience buying a first car from this dealership. Sebastian was an awesome salesman and helped us out with any questions we had. I would highly recommend this dealership!

My sales consultant, Nithin, was fantastic. Very knowledgeable about what he was selling and was very patient with the whole process. Also, Reny, the general manager, was the most professional sales manager Ive ever dealt with. My situation wasnt exactly the same as everyone elses, but he knew exactly how to handle things and get me on the road in my new TLX. Outstanding atmosphere, team and experience. I just wished I lived closer. Dont hesitate buying a car from here.

I had a great experience with the staff. Hari is very accommodating and full of energy.

I had an overall great experience purchasing my Acura ILX this weekend! Tom was the perfect salesman! He was so knowledgeable, personable and never pushy. I would definitely recommend this dealership!

Great people, honest and upfront! We did not buy a car from them, but their service is really good and they don’t force you pay extra money for things you don’t need.

Tom and the entire crew took great care of me last week when buying the new 22 MDX. Very knowledgeable on features and really fair price. Wish I would have found them sooner.

Yesterday I purchased my 5th Acura (3rd at McGrath MG) from Raffy and he is awesome!! He took his time to explain all the tech options on my brand new 2021 RDX, cause let me tell you there is way too much stuff going on on that dashboard to just drive off without any explanation 🤷‍♀️. He also called me the next day to make sure everything was still fabulous and it definitely is! I highly recommend you purchase a car from Raffy, he won’t steer you wrong 🏎

It was a great overall experience. Ryan our Sales person went above and beyond explaining every detail and option on the vehicle. It was a true pleasure working with him and Ron in finance.

Took them over a month and a half to get my trade paid off, so my previous lender was calling me with late fees and threatened to send me to collections. No support from Ron on finance or the McGrath “team”. Still haven’t sent me money owed to me for my equity. My new car has plastic pieces missing In the back seat that my salesperson Alex was supposed to order but haven’t heard back, 2 months later. Ron tried to sell me every warranty in the book, which is fine. But after I declined to tried to tell me the sales manager only factored in date tax not fed Tax, but to make it up he’ll include a wheel protection plan and my payment would only go up 5 bucks a month. Aka he was trying to get over on me. When I declined he said he’ll honor the original quoted payment. Granted a lot of dealerships try to rip off customers, but avoid this one if you can.

We had great experience buying our next car inMcGrath Acura of Morton Grove.We chose pre-driven 2018 Acura RDX with low mileage.The price was fair and we fell in love with it immediately.All Acura personal was very helpful and professional.The dealership closes at 8:00 pmbut they stayed until 9:15 pm until we finalized the dealand drove home in a new car.We suggest one improvement to the dealership practices.We were not ready to buy a car that day as we needed a few daysto move money to checking account to be able to paythe full purchase price without financing.Audi dealership offered us to reserve any car, new or used,and buy it a few days later.Acura dealership did not have reservation option for pre-driven cars,so in order not lose the chosen car, we had to go throughfinancing, extra time and hassle that we didnt need.

I had wonderful experience in buying an Acura at McGrath Libertyville. The staff were honest about the pre-owned cars they had. They got me a good RDX. Specially thankful to Raffy and Dan for their expert advice and guidance.

I bought RDX 2021 from this dealership. It took long hours but my wife and I got out with great satisfaction. Marco the salesman presented the car very well with all the details. For price negotiation, its never a pleasant process for both parties, but Marco and his manager Ronnie were very professional and understanding. Eventually we got the deal we were happy for. There were some hiccups in finance (not because of them) so we all had to stay late. But never did they show any impatience. I look forward to working with the dealership in the future for car services.

I wish i can give them 0 STARS!!! Worst dealership ever for service, I went for a oil change several months ago and they put 0w20 instead of 5w20 and now my car burns this thinner oil,then they forget to put back the plastic covers around the engine and i had to waste another 35 min to go back to the dealership and get those covers.The service advisor was likeOh it`s a typing mistake in the paperwork when i asked why they didn`t put the right type of oil...I Will NEVER GO THERE AGAIN...

Excellent service by a great team! My sales guy Tom Jackolin was superb in how he dealt with us. There was no coercion or persuasion on purchasing. When I told him I drove a Lexus he didnt try to convince me that it wasnt a good car--because we all know Lexus is one of the best. He was honest and simply said that Acura make great cars too and that I should give it a chance, which I did, as I simply had no knowledge of them prior to coming to the dealership. I did a test drive, then Tom explained the details of the car I was interested in, the MDX. Add to it that it was pre-certified along with several other bells and whistles and I got a great deal--one which I couldnt walk away from. Again, no pressure. Simply great sales work from Tom to get me in a car that I love.

The staff was great at the dealership, but the online rep wasted my time by giving me a quote that the dealership did not honor. I was very upfront throughout our chat that I did not want them to waste my time which they did. Dan never responded back to my last text.

Thank you guys so much for helping me get my new car! Big Shout out to Daniel and Marcos for helping me out! Literally they are the people to go to for any of your new car buying needs!

Alex is a wonderful sales person, was patient with me and my needs to find the perfect car, we looked around for an hour. Could not find what I need but will be back to buy a car from him. I recommend this place to others from my last experience.

Noonya was so helpful and patient with my fiancé and I while we were getting an RDX. She was so friendly and made the experience so pleasant. She was helpful, knowledgeable, honest, and was a true pleasure to do business with. Thank you Noonya!!

This a Friendly, courteous dealership with knowledgeable staff.We purchased a 2020 RDX back in July of 2019.They stepped up to the table with an offer we couldn’t refuse since they wanted to unload this model (it was a color we initially didn’t want but we ended up comprising due to the price). We did the math on that one and we were all in!Keep it up McGrath!

McGrath Acura Morton Grove is a great dealership. I purchased my two door Nissan from here and they treated me very well and made sure my request for my car was met. Daniel and Nithin on the sales team where very great. Also Aimee in finance was more than helpful. Great experience and great team of people who work well together!

I purchased a 2021 Acura RDX this past week and had an excellent and fun experience with Arby! He was extremely knowledgeable about the car and answered all my questions very well. He also helped me set up everything in the car before I drove off. I would highly recommend working with Arby if you get the chance!

I have been a customer for over 10 years and have always worked with Noonyeh. I have never had a bad experience, it’s always hassle free, which makes me come back year after year. Highly recommend.

Great car buying experience! Harry in sales made the entire process easy and painless. Would recommend 100%

Best experience ever buying my new car.Reny Benyamin who is the GM worked theDeal with me and gave me the best deal.

McGrath Acura Of Morton Grove as my experience is the best dealer i have dealt with. Theyre so honest and trustworthy. Prosses of Buying a vehicle is so smoth and easy.Thank you so much Mr.RENY for taking care of your clients. We definitely recommend doing business with you guys.

I shopped at McGrath several times over the years and always found them to be a great place to shop for a new car or SUV. Great sales and management team. I just leased a 2021 Acura RDX and found the experience to be totally stress free as the salesman Thomas Jackolin was very knowledgable and actually listened to what I had to say. The entire experience was great and I highly recommend McGrath Acura in Morton Grove

Great, used car purchase experience w/Hari! Appreciate the attention to detail and answering all our questions. We definitely would purchase another Acura from Hari and McGrath.

Bought my first Acura MDX recently there, grate cars very nice and friendly staff, will definitely go there for my next car.

Amazing service and had great conversations with the sales rep in order to find what fit just right for me.

It was a pleasure working with the sales department as they were extremely dedicated. Unfortunately, all of their hard work was negated by the rude and unprofessional finance employee.So, we finalized an all-cash offer with the sales department. For this reason, we requested to not pull the hard credit, since it will affect my credit score, and I am using cash only to pay. They agreed and ran an OFAC inquiry to meet the government mandate/requirement. So far so good. We signed some papers, and I was told that I need to bring either hard cash or a cashier’s check the following day when I come to sign the final paperwork. I was told that I would get possession of the car after the bank clears the check, which they told me would be one day. So, I returned the next day with the cashier’s check and to sign the final paperwork in finance office.To my complete surprise, the finance person told me that I would gain possession of the car a week later and not in a day or two. I mentioned that cashier’s check only takes a day to clear and not a week. After being greeted by her neglect for my concerns, I proceeded to tell her that the sales manager told us the previous day that it will take one day before we will be able to pick up the car if we used the cashier’s check. Since we received contradictory information in the finance box, we expressed our concern just to be suppressed with her rude and unprofessional attitude. It felt like we were doing her a favor by buying a car through her dealership. She was not listening to us, and it felt as if we were talking to a wall. She continued to be busy on her computer while we voiced our concerns. On top of that, she talked to us very rudely even when she did respond to our worries. After a conversation that seemed to be going nowhere, we decided that it was time to leave.I never had such an unpleasant experience buying a car, and I felt really bad for sales associate since all of his hard work and time just went down the drain because of incompetent finance person. I will not be returning to this dealership again and will request my friends and family to do the same.

I had a wonderful experience at McGrath Acura. My Acura MDX lease was almost up so I was interested in trading it for a née one. My sales consultant, Anthony, was so easy to work with. He was honest, appreciative of my time, understanding, and knowledgeable. I also met Daniel, the manager who really wanted to ensure that I was happy and comfortable with the final price and was very accommodating. Aimee from finance was also fast and reassuring. Trading and leasing cars is never a fast process, but the team at McGrath made it easy and as efficient as possible. I will now only lease from here!

Great services. Pleasant car buying experience. Would recommend to friends.

Worst experience ever buying a vehicle . First they told us .9% financing . We drove 2.5 hours to find out we were lied to . Then they told us they can match the color for a huge scratch on the hood. We get home to see the color off and it looks like a 4yr old did the touch up. Spoke to the person who sold us the MDX and they said they didn’t have the correct color to match the vehicle . Yet nobody bothered to even tell us this they just did it and sold us the car. Now we have a hood with paint that doesn’t match the rest of the car.

They lacked follow through in their statements in the efforts to make the sale. we traded in our leased car and were told that we will not receive any bills from our previous cars dealer ( which is their sister company). Despite the fact we were told we no longer owe anything, we received one the following week. Later, we were told that there was a mistake by their salesman on the day we traded in our car when he assured us that we do not owe previous dealer anything. Never buying or leasing any car from them again!

Quick and easy experience and the fine gentlemen that worked there helped a lot. Highly recommend!!

I go there for an oil change. They do a complimentary full car inspection. They tell me I need a new serpentine belt. I see that its cracked and worn. I ask them how much. The service guy tells me the discounted price is $320. He lowered the labor cost from our original rate. He also says I shouldnt drive it out of there, because it could snap at any moment. I call an independent shop down the street, ask them to quote for new serpentine belt; parts and labor all together...$93. This dealership charges almost a 300% mark up from the independent mechanic. Needless to say...I took the risk of driving out of there down to the independent guy. Buyer beware.

I went for an oil change on my RDX and was taken care of by Marc Nunez. His customer service and understanding towards my inconvenient car situation was so appreciated. I would absolutely recommend Marc Nunez of the McGrath Acura of Morton Grove for any future services. Thanks Marc!

I went into McGrath to get an oil change for my 2019 RDX. I worked with Paul Tran who ended up selling me other services. When I went to pick up my car the total ended up being way more than I expected. I was shocked and confused why it was so up there. Paul ended up explaining everything in detail and was accommodating in giving me a little discount on the price but it helped a lot. It was a miscommunication on both our ends but he was able to accommodate which was really nice of him. Overall great customer service !

I recently purchased an Acura TLX from this location. Let me say I had one of the best experiences here. Everyone was willing to work to fit the best interest of both parties. Absolutely NO SCAM! I faced such a huge scam at the downtown location but this location (morton grove) was an opposite experience. I spoke to Daniel Harrison and he just like myself was super straight forward with pricing and terms and we got to a positive conclusion pretty quickly. His team was super helpful as well and helped us throughout the process. Ask for Daniel Harrison and you’ll be just fine.

Great dealership. We could not finalize car purchase because of out of state registration problems but we really recommend that dealership. Arby was our salesman and he was so knowledgable. During test drive he performed us all of the features of Acura MDX and was well informed about car specification. Daniel ( sales manager) was so kind and made a really good offer. They try hard to make you feel satisfied. We truly recommend tat Acura dealer. We are sorry that we were not able to buy a car at your place but thank you for the experience!

Arbi was so kind and personable. He made the process of buying a new car very easy. I’ve been getting my car serviced here for a few years and they always do an amazing job.

Bought a used 2018 RDX from Raffy and Reny. Both were fantastic as well as everyone else I dealt with at the dealership.The BEST sales experience I’ve had in awhile. Here’s why:Sales People: Authentic, friendly, respectful and professional start to finish A+Showroom Environment: Clean and well kept A+Service: Responsive, timely and accurate A+Other Staff: Kind, friendly and helpful A+Great experience, will recommend them to friends and family and plan on buying my next vehicle there when the time comes.This is how buying cars should be everywhere.

Had an excellent experience buying a car with McGrath. The people are extremely friendly and knowledgeable, and make the experience pleasant which for me is Important. Also on top of all that I got a great deal on a new car. Big Thanks to Leo (sale man)who make it to happen.

Highly satisfied!!! My husband has been leasing a 2018 MDX that was due for return in Sept. We liked the MDX but not loved to purchase. Their were some issues with the shifting on the transmission, something about the design that was not smooth. Anyhow we did enjoy the Acura experience and were willing to get into another one if the right deal came along. Im about 40 mins from this dealer but I came across an advertisement that sparked interest. I confirmed the deal was accurate with Sara, cut to the chase, made clear the type of sale I was looking to make, scheduled an appointment and met with salesman Ryan F. Numbers were not what we anticipated but the sales mgr Elson worked with us to ensure we could reach an agreement. Ryan-salesman, Elson-sales mgr and Amy -finance mgr made this a worth while experience. Extra thanks to Ryan for being so detailed and going above and beyond to ensure that we were taken care of. We will never forget how you made us feel and for that type of service we will drive the distance.

I drive a Honda, which I bought at Castle. Had an appointment at Illinois Bone & Joint across the street today. Figured Id get an oil change during my appointment and kill 2 birds with one stone.Castle was too busy to accommodate me so I thought Id try McGrath Acura.Not only did they do my oil change but they washed my car, tidied up the inside and i THINK topped off the fuel tank.All for about $50 which is what Castle charges for the oil change.Im a McGrath customer from now onTremendous

STAY AWAY !!! THEY ARE NOTHING BUT THIEVES AND LIARS ESPECIALY TOM JACKOLIN . BE CAREFUL BE VERY CARFEUL !!!!

Had a great experience!!! love my new ILX, would highly recommend. if you need a new car, this is the place to go! harry was so helpful and made the process so easy. i would recommend him to anyone. thank you!

Great overall experience, friendly staff and very accommodating!

Reny, the general manager and the entire team are super great and exceptionally comfortable to work with.

Had a excellent experience buying a car with McGrath. The people are extremely friendly and knowledgeable, and make the experience pleasant which for me is Important. I hate pressure sales. Also on top of all that I got a great deal on a new car. Would recommend to family and friends in a heart beat. Worked with Harry as my main contact in sales but everyone I met and spoke to was awesome.

We had a wonderful experience at McGrath with the sales team. Highly recommend.

Waste of time!

Never coming to this dealership again - the service rep would not confirm if my 4 year Acura would be covered under warranty (I would have even taken a statement that the car is out of standard warranty-refused to tell him even I pushed that they had to look up the part to know for sure!) and I had to pay the $90 diagnostic fee in order to figure it out. Well, the car was out of standard warranty (which would been nice to know before I bought the car in because its based on delivery date, so Ive been out of warranty by 3 months) and they wanted to $450 to fix it plus $400 other extended work. There was no explanation of why an automatic transmission flush was needed when the owner manual states this is not necessary unless there is an issue with the transmission (which there was not because it would be under warranty!) The rep was not able to answer me why this service was recommended. When asked why a transmission fluid switch was already faulty (the part that needed to be fixed) and not included in the powertrain warranty, the service rep answered dont know, ask the dealership you bought the car from. I have a very young female sounding voice and I felt really patronized and condescended to during the multiple calls and zero lack of willingness to help from beginning to end. This car actually was almost bought at this dealership as well but I had such a poor experience with the finance department that I walked out and bought the Acura at another dealership in the suburbs. Seeing the transmission light turn on my car, I was concerned it was serious and bought it to the service dept at the closest Dealership but clearly shouldnt have. In fact, based on my experience with this car brand, I likely wont buy another Acura because of the lack of the response from my original dealership as well.

The service that I received was phenomenal. Definitely will recommend to family and friends. They were very professional, polite and friendly.

Very busy placeAlways need appoint! Not confi!

Just bought a new MDX this weekend from McGrath in Morton Grove. My third purchase from this dealer. Theres a reason I come back here.Everyone from sales to finance to service are too notch. Reny and Leo were fantastic to work with. Very knowledgeable, helpful and very easy to work with. A great deal too especially under the current circumstances. Thank you!!!!!

Walked into the dealership close to closing time and Daniel Harrison was willing to take the extra time to answer my questions and ultimately we put a deal together. I appreciated Daniels candidness and dedication to helping a customer no matter what time it was. That is great customer service. Thank you Daniel.

I, as almost every other person, hate the car buying process, but i wanted a new vehicle. I had scheduled a test drive on a TLX with Dan. Upon arrival, Dan handed me off to Hari and within minutes, I was on the road test driving the vehicle. When I returned, Hari asked about the test drive and if i was interested in taking it home, i wasnt. But Haris professionalism, and allowing me to think about it WITHOUT any pressure; I decided to proceed with what i thought was going to be a dreaded pissing match. To my surprise, it was smooth and painless. Hari understood what I wanted, what i didnt want. And never once pushed what i didnt want, but worked to get what i did want. He was transparent with everything. He and the team were great. And thanks to them, I now own a TLX.

Very dishonest/Bait and Switch/RudeAfter seeing an ad on their website for a remaining 2020 MDX AWD Tech for 0 down 425 month+ tax (only plates, doc fee, 1st payment due at signing), I contacted Dan, the internet sales rep, and inquired if that deal included loyalty of which he said it did not. With the $1500 loyalty rebate, he said the payment would come out to $390 a month. Upon trying to negotiate more, he said thats the lowest they could quote over the phone but if I came in their sales manager was trying to get as many deals done as it was the end of the month. I told him I didnt want to come in unless everything was negotiated beforehand and there were no last minute changes when I showed up (this wasnt the first time this has happened with this dealership). He told me they had to get the vehicle at their sister store in Libertyville and that if I came in early, they would be able to get the car delivered to their dealership by the time the deal was signed. I asked him to make sure the car was available to which he replied they had several available. After hearing this, I decided to make an appointment to come in that evening around 7:30 P.M.. He told me he would make sure the salesman had all of our notes about the deal when I arrived so there would be no issues. I received multiple texts from him asking if I was on my way to the appointment to do the deal. When I arrived at the dealership, I was greeted by Nithin who had no knowledge of any details that were discussed with Dan. He brought me to his desk, walked away, and left me sitting there for 15 minutes without ever coming back. I ended up walking out. After I left, I spoke with Elson the sales manager who told me their sister store in Libertyville had sold every single 2020 MDX because the incentives were so good. However, he would be glad to lease me a new 2022 model for nearly double the monthly price. The next day, I contacted Acura of Libertyville (their sister store that was supposedly sold out) and was told from their sales manager they had over (13) 2020 MDXs still in their inventory. Its obvious they were trying to pull a classic bait and switch.I had tried calling the GM 7 times and left multiple voicemails of which have been unanswered.Bottom line- this dealership should not be advertising deals they dont plan on honoring. Its very disrespectful to ignore a customer who just wasted 2 hours going to/from their dealership for a deal that doesnt exist.

Our agent, Tom, was really nice, patient, and professional with us. He wonderfully showed us the features of the cars and we bought the 2021 Acura RDX. We totally recommend going to him!

Leo and the team gave me a great deal and were honest and direct. 10/10 recommend

After a couple of days of back and forth finally we finalized a deal with sales man “Rashad Jackson” and his sales manager “Ellson Yu” great people with great attitude. The finance manager “DJ” did a great job and gave good price on aftersales . And “Josh” The technology specialist did a great job explaining the car and in a very professional way, he found out how we want the setting to be set and by the time we see it the car, the car is customized to our likings. 5/5 all the way

Update:After I left negative reviews on Google, the attitude of the Sales Manager changed and wanted me to put down the review. He asked me to come in to talk with Reny, the General Manager of the dealership, to make things right.I went in at 2:30 PM (Time of appointment) to meet Reny, and was greeted by Rashad, who asked me what I was there for. I told him I’m here to see Elson and Reny, in addition to receiving my 2nd key that I had not received at the time of delivery.I saw Rashad walking over to tell Elson that I arrived, but Elson did not come out to greet me for another 15 minutes or so, when he came with Reny to say hi.Reny and I went in an office to talk about how Reny wanted me to take down the negative review, and asked me what he could do to make that happen.After some discussion, we decided to settle on renewing the registration. This was at around 3:05 PM, where Reny asked me to wait so he can do the paperwork. At around 3:20 PM, he came and said the renewal request didn’t go through and gave me a “We owe you” sheet to contact him in a couple weeks to try again.I said ok, and asked him for my 2nd key. I then found out that the 2nd key didn’t exist and they had to program the key then and there. For the first hour I was there, they had not taken any action to do this, and only when I asked for multiple times they looked for it, didn’t have it, and started programming the key, which took an hour as opposed to 30 minutes they initially quoted. I had asked to get a car wash, which they did, but did not dry it or clean it thoroughly, either (pics attached).Overall, I was at the dealership for 2 hours, of which 1 hr 35 minutes (at least) was me waiting to:1. Start the meeting2. Receive the 2nd key that I was told was ready a week ago.In return, I received compensation of ~$150 registration renewal fee.Would I have gone in had I known this was going to be the outcome? Definitely not.However, I am keeping my word and giving them another star for them trying to make up for my dissatisfaction.Original post:I signed a lease contract for 2020 RDX AWD Base with the help of Elson and Anthony. I was never shown the sticker of the car, and was thus unaware of the MSRP - I drove the car home only to find out that the MSRP that I negotiated the terms ($43K) on was the MSRP for a RDX AWD Tech package, not the Base ($40K). Elson was definitely aware that I was thinking the MSRP was $43K, but never bothered to correct me. On the paper that he used to show me the discounts, incentives, etc., he used $43K everywhere.When the sales associate Anthony showed me around the car, he never showed me the Monroney label.This is the second Acura that I leased from this dealership, so I had trust (1st mistake thinking that they will actually be honest with me) that they will negotiate terms on at least the correct MSRP, and not take advantage of the customers negligence. I hate to say that I am truly disappointed by this attitude. I tried to resolve this via text with Elson, the Sales Manager, but as expected, he didnt bother to do anything else other than keep telling me that the vehicle I leased is $40K - something I now know. I will never do more business with this dealership.For those that are thinking about doing business with this dealership, do A LOT of research beforehand so you wont be fooled like me.

Excellent service from top to bottom at McGrath Acura. We worked with Raffy & Joe and they made our car buying experience stress free. After shopping at other dealerships, we were so glad to make our purchase here. They were transparent and fair - highly recommend.

I recently purchased a 2018 Acura RDX. Raffy was our salesman. He was very knowledgeable about the car, personable, and honest. I didn’t feel like he was trying to sell me on the car. He made very valid and factual points. In turn, helped me make the decision to buy the car. I trusted his input because you can tell that he’s a genuine person. Thanks for making car buying a great experience.

First me and my wife wants to take this opportunity thanking the 10 stars super quality service of RAFFY TAROYAN who help us feel like family in presenting to us the new 2021 TLX aspec his attention to detail and explaining in laymans term is second to none, and his Sales Manager ELSON YU in giving us the best deal in town, that tailored fit with our budget the magnificent patience he gives his customer just to give a 10 star accomodation is fantastic, thats why after the TLX we gonna get the MDX next week thank you guys for the quality service youve given us and wait lastly there Pretty and Intelligent Finance Person 10 stars too no pressure in closing . Mcgrath Acura Thank you for helping us get our dream car :) see you next week for the MDX. Jack and Marichu Lagazo

Arby was great, came in just to look, and ended up leaving with a 2019 TLX A-spec. The Mcgrath family really makes you feel apart of them and gives you great service every step of the way and makes the car buying process simple and smooth.

My salesman Arbenor was very enthusiastic and knew everything about the car.. I felt comfortable with him .. he responded to my questions promptly .My First Acura.. I would recommend him if you are looking to buy or lease

Went to look for cars but not really sure what trim we wanted but from the door step met a staff Anthony, changed everything from there. His explanation, hospitality and willingness to go extra mile to get us the car we wanted was satisfying, we closed the deal and drove out with the car. If thinking about going to McGrath... ask for staff named Anthony . Highly recommended

My friend put me in contact with Daniel H. From the sales team, and he was kind enough to reach out to me and asked what I was looking for. I went down to the dealership 30 minutes after my initial conversation with him and he had 2 cars cleaned and ready for me to see and test drive. Daniel is very down to earth and was helping in getting me where and what I needed. Took a car home in less than two hours as well. Painless, simple, and straight to the point.

Salesman was knowable and helpful with all the questions I had. But unfortunately I could not buy the Black Beauty I was looking at. Hopefully someone might soon.

Although I love my (RDK) car and have been happy with service, I look forward to regular car washes. Frankly, compared to other dealers who offer this service, McGrath’s drive through wash is pretty meager: no interior cleaning, no exterior drying. Since COVID, the drive through wash is closed. Why? No one gets in my car. No one even talks to me. So much for the “benefit “ of a McGrath purchase!

This place is the best. Very friendly people and they get the job done. I would recommend 👌

We worked with Alex Tanasa and could not be happier with our dealership experience at McGrath Acura. Alex was very knowledgeable on the 2018 RDX that we purchased and he put zero sales pressure on us. During our test drive, we noticed that the steering wheel drifted to the right on its own and assumed that the car needed an alignment. We left to test drive other cars and called back later the same day. We agreed to the purchase, but wanted the alignment done. It was already in the shop being done, since Alex took it upon himself to make that happen. Very impressed. Alex, along with the managers we met, provided a level of customer service Ive never seen at a car dealership. Five stars!

Wonderful customer service! Tom helped us a lot ! From explaining the details and features in the car and making sure the process ran smoothly. Highly recommend this dealership and super happy with our Acura Mdx. Ella and Lukas 😀