Had such a fun time buying my mattress! Paul was super inviting and made us feel like family. I bought the EXACT mattress that they lady with the one star review did and I LOVE IT!!! They are super reasonable and throw in TWO $100 pillows if they’re having a promo!! Highly recommend bringing your business here!

My experience could not have been better. The products are top notch. I am so happy with my bed. I rarely write reviews but the manager and sales person Paul is so outstanding that I must recognize him. Paul has the rare combination of being knowledgeable, intelligent, and business savvy coupled with being personable, upbeat and extremely helpful. Customers are fortunate to work with him and Ortho is fortunate to have a person of his calibre.I have sent several friends there and they were as happy as I was. Bring your business here

Best mattress shopping experiences of my life at this place, second time in 10 years I have bought from them. Paul is a super nice guy and did not try and over sell me anything, took me right to what he knew was in my price range and fit my needs. He got me out the door in under 45 minutes and made the process enjoyable with great conversation. Highly recommend them for anyone in the market to get a new bed. They will take care of you!

This is an amazing place to buy a mattress!! It was slightly busy but Paul was fantastic. He was able to balance everyone I never felt unattended. He was so friendly and pleasant, and had fantastic advice and information to help us make the right choice. Will definitely go back for any future needs.

First time buyer here and Paul really gave me all of the amazing information I needed. I am very pleased that it was such a painless experience. I would definitely recommend other customers looking for new beds to visit paul and i would continue doing business here! Thank you again Paul Im excited for my new bed!

Paul at the Moorpark Ortho store was unbelievably helpful to us. He was very patient in showing us several different mattress makes and firmnesses. Ended up getting the Tempur-Pedic Pro-Adapt (Soft) mattress that feels wonderful. I cannot thank him enough for going above and beyond in making our shopping experience so easy and pleasant. HIGHEST RECOMMENDATION!!

Buyer beware!I have back problems and hip pain from a broken hip a couple of years ago. Due to this, my husband and I spent weeks visiting mattress stores to find a bed that allowed me to comfortably sleep on my side. We only found 2: the Lansdowne Luxury Box Top at Ortho and a luxury Sterns & Foster elsewhere. We chose Ortho because they are a local company offering, what seemed like, a great warranty for quality work.Sadly, after spending over $3,000 on a mattress we found that quality doesnt hold much meaning to them. First, we refused delivery of the box springs because there was a seam separating on one and a half-dollar size hole in the other. Then, just 32 days after accepting the mattress delivery, the mattress seam came undone along the bottom pad. Now, 1-month into a 10-year investment, we have a hole almost a foot long in this brand new mattress. Not to worry we thought, it has a 10-year warranty. But no, this is when Ortho began to show their true colors.We contacted Customer Service and heard back from Letty. She offered to have us choose another mattress and we pay the difference plus delivery. This isnt a reasonable solution for 2 reasons: 1) No other mattress in their store works for me. 2) A manufactures quality control defect issue shouldnt cost me more money. Eventually, after two weeks of back and forth, Orthos Regional Manager, Andy, advised us that, because this near foot long opening is near the handle it isnt covered by their incredible warranty, they have a no refunds under any condition policy, and they wont be doing anything else about their shoddy manufacturing. When a seam opens like this there is no other explanation than cheap manufacturing, and clearly Ortho knows this since theyve broadly excluded these types of problems from their warranty.We felt we had done our homework before choosing to work with Ortho, however, since our poor experience weve discovered there are over 30 similar complaints that are badly resolved on the BBB website. Were extremely disappointed that this local company is doing its best to swindle customers with big promises of a 10-year warranty, then delivering a poorly made product and leaving people high and dry. We severely regret giving thousands of dollars to this disreputable business.

After months of searching for the right mattress, I decided to head over to Ortho Mattress. There, I met Paul, who happily helped me find the right mattress I needed and offered me refreshment. Paul asked questions about the work I do to help narrow down the right bed for me. Moving forward, we picked one out and he was able to make sure it was affordable for me. All in all, amazing experience and Paul IS the man! Convenient next day delivery!

Mr Marshall was very knowledgeable and polite. No pressure to buy. After checking another location, we chose to order here. Went in on a Friday and mattress was delivered the next morning. Sleeping soundly on my new king bed.

This Ortho Mattress is wonderful all around! It is very clean and well kept with a nice variety. Paul helped me and my husband last spring. He is such a delight; super knowledgeable about the history of the company, all of the products, and sleep itself. He does not pressure and made us feel welcome and at home--Every Time...we spent a lot of time there last summer because my husband had never picked out his own mattress and he was quite the Goldi Locks! We wanted to buy from Paul because he was so kind and patient with us but my husband found his dream bed at another store. Ortho Mattress just didnt happen to sell this model of Aireloom. However, we knew in the near future we wanted to upgrade the beds in our guestrooms. So fast forward and since my husbands parents are out visiting, we took them to meet Paul. Paul assisted them with the knowledge and care that we knew to depend on. It was great to visit with him again and we got quite the set up for a great price--2 mattresses with adjustable bases and mattress protectors. Paul treated us just as one would repeat customers. Now my husband and I can sleep even better knowing our guests have comfortable and quality beds too and that we were able to see it all through with Paul this time!Praise The Lord : )

My girlfriend and I went in to purchase a mattress today. We were greeted very kindly by Paul, and he immediately showed his excitement for our visit. He spent a couple minutes listening to know what we were looking for, and his amazing product knowledge made the whole process so smooth! We sat on many different mattresses before ending on the most comfortable one! Thank you to Paul’s patience and ability to explain the product, we will get the best sleep of our lives!Thank you Paul for all your help!

Thank you Ortho Mattress, specifically Hank and Paul, for making our mattress purchase an absolute dream (no pun intended). Y’all were incredibly helpful, knowledgeable, and sweet — made my husband and I feel very comfortable. We would definitely recommend coming here for all of your mattress needs! 100 day exchange policy? Need I say more? Thanks again, guys!

Paul was very personable. Easy to ask questions, he was patient. Listened to our need.Kept our info in the system as to which bed we want it. So we just came in and paid for it and set up delivery. Easy!

We were looking for an adjustable bed. We live in Woodland Hills but went to the Reagan Library so we stopped by Ortho Mattress in Moorpark. The salesperson that helped us is Tom. He was a pleasure to work with. He had all the answers to our questions, has a great personality, and was really easy to work with.Since this was the first place that we went, of course I thought that there had to be a better deal somewhere else. Well, after 3 other stores, we decided to go back to Ortho because they had the best deal. Even though there was a store closer to us, we decided to go back to the store in Moorpark. Honestly, this was because of the great service that we had received from Tom.When we went back, not only did we work with Tom, but we also got to talk with Paul, who said that he got a great personality instead of looks. I, of course asked him when his personality was being delivered and that Ortho delivery must be faster (which it was). Actually Paul has a great sense of humor and it was great talking with him.The delivery happened right on schedule and the delivery people could not have been nicer. They also took care not to cause any damage to walls, etc., when bring in the new and removing the old.

Outstanding customer service! I’m very happy with the mattress I purchased from here. I was looking for a comfortable mattress and with the help of Paul I was able to get exactly what I was looking for. Now I am sleeping on clouds! Thanks Paul!

Want to make buying a mattress easy? Come visit Paul and Tom at Ortho Mattress. They did a great job showing us our options and we were able to purchase a king set the same day. Definitely a great place to find a new bed

A quick thanks to Paul. We shopped a lot of places and returned to make our purchase from Ortho because of the service. Paul was upbeat, knowledgeable and hospitable. He asked the right questions and gave us the right guidance. 10 stars for Paul. Thanks

Paul did an amazing job helping us find the perfect mattress for both my wife and I and our son. He was extremely knowledgeable in his products and helping us narrow down exactly what we were looking for. I would absolutely recommend this store to anyone looking for a mattress!

Wanna enjoy a good conversation about what makes a great mattress? Then talking to Paul will get you that in spades. Paul expertly guided us through our selection process and are happy with our purchase. Thank you Ortho Matress Moorpark, especially Paul for helping us with our dreamy sleep selection.

We came to Ortho Mattress in dire need of something new but without much sense of what we wanted. Paul helped us and walked us through all the variations and benefits of each. We ended up on the ortho manufactured brand because it offered the firmness I needed and the comfort my wife needed. The warranty on this mattress is satisfactory but as Paul says we’re buying the product not the warranty.

Why we put off buying a new mattress is beyond me. I hadn’t had a decent sleep in so long! Finally I came to Ortho Mattress to see if I could justify buying a new one. I was greeted by Paul with a friendly welcome and smile. He let me look around on my own, or lay around, I should say. I laid on so many beds and they all felt like heaven compared to mine. With some gentle questioning and guiding, Paul picked the extra firm winner and that was it! The process was quick and painless, thanks to him. I’ve never had a better nights sleep. Highly recommend!

Lots of love to the team at Ortho. Andy and the others were super helpful when I brought my mother in to find an adjustable bed. Delivery went great! Thanks again!

Paul was wonderful, helped my mom and I TWICE since we needed to think on it the first time. Hes a good salesman, but isnt one of those wont take no for an answer types. A very pleasant experience, and Im pumped for my new mattress.

My husband and I had a 12 year old queen size mattress and we wanted to upgrade to a cal king. We went to sleep number and my husband hated those mattresses so we came to Otho and literally laid on every single bed. Paul was so helpful, he was very patient while we spent at least an hour just testing them. We narrowed it down to 3. We ended up leaving and coming back 3 days later to test only the 3 we liked the first time. We found the perfect mattress and the whole process was so easy. And to make it even better we’ll get our mattress tomorrow!

Paul was wonderful. This is my second time within 3 years and the service is great.One Queen and a Cal-King “Ortho” brand mattresses....very satisfied.

Great selection and great sale prices. Andy was the best and got me a new adjustible king set and was just delivered this week. Not pushy like the salespeople at the other stores in TO. I would recommend again.

Paul provided very good service when we were looking for a mattress set. He helped us find a very good mattress within our budget.

Paul made our experience easy and enjoyable. He showed us some beds that quickly led us to the one we wanted. He was very knowledgeable in explaining the beds and what they are made of as well as explaining what lasts longer and why. We highly recommend to see Paul at Ortho Mattress in Moorpark.

Paul was a pleasure to work with. He was very knowledgeable and was not your typical pushy salesman that drives you out of a store. When we came back the next day (after doing some research with information we learned during our first trip), Paul greeted us by name when we walked in. We would highly recommend Ortho Mattress and Paul to anyone in the market for a new mattress!

This was my first time purchasing a mattress and Tom F was very helpful and informative! After trying a few, we ended up deciding on a mattress and a protector. Overall it was a very smooth and stress-free process!

Go and see Paul. Mattress shopping is hard, Paul made it easy. He asked the right questions, showed good options and made it pretty fun. Got my new bed quick, too. 5 stars

This is a spacious store with a great selection of mattresses. Paul was very knowledgeable and helpful. With his guidance we were able to purchase a mattress that made both my wife and I happy!

Great experience! This is our second time buying a mattress from Ortho. Paul was very helpful and gave us a great deal!

Tom is spectacular, And the customer service here is phenomenal! If you want be treated right and respected, absolutely go see Ortho Mattress in Moorpark California! You won’t be disappointed!

I no longer wake up with my back killing me!!! Thank you Ortho Mattress, and special thanks to Paul for being helpful, patient, and knowledgeable in guiding me to the perfect mattress for me. If youve been waiting to get a new mattress, now is the time to go see Paul at Ortho Mattress.

Came in to get a bed on quick notice and they had exactly what suited my needs. Paul was super friendly and knowledgeable. They got the bed to me within 2 days! This is the 4th mattress we have bought here and am sure we will be back again!

Been by a few times now, they always take care of me, especially after the smoke from the fire ruined pretty much all of our furniture. Kudos Andy and Paul for getting us all set up.

See Paul!!! I needed a good bed for a better price and Paul helped me tremendously. Back problems and a fixed income is a tough combo. Paul showed me a nice blend of quality, comfort and affordability and I got it right away. Thanks, Ortho and Paul

Go see Paul!!! My partner and I are difficult...Lots of questions, lots of bickering, etc., yet Paul remained patient, informative and FUN. We had cold drinks and found the perfect mattress for us both. Highly recommend you see Paul.

Thanks Paul!! It was my first new bed purchase and I needed help. Paul was patient, helpful and funny. He put me at ease and helped me get a great bed! Thanks Paul.

Had a great time shopping for a new mattress with Andy and the rest of the team here. We came in, found the right mattress, and was all done in record time. Thanks a bunch!

We went in and met Paul and the service was fast and easy ! I knew what I wanted and he showed me what I needed ! Great mattress purchase very please ! Will recommend to others !

Paul was amazing, charismatic and knowledgeable. The whole process was easy and affordable!

Paul was super awesomely helpful for us today in purchasing our first bed. We are walking out happy and getting everything delivered tomorrow!!

Tom was knowledgeable about the different things in the store and was helpful find the mattress the meet me needs and price range.

Paul gave us excellent customer service. He was very knowledgeable on all of the mattresses and helped us pick out our new mattress! I highy recommend seeing Paul at Ortho Matress in Moorpark.

Paul was amazing, knowlegable, and super friendly. After a few less than pleasant experiences with other mattress retailers (Costco.. etc) I was able to have my mattress delivered by Saturday (2 days from purchase date) Super pleased with this expirience making a first move stressfree.

Paul was so helpful and knowledgeable. Thanks for all of your help!

We had to replace our mattresses (and other furniture) after the fire last year. The salesperson Andy helped us with our insurance company to pick out replacements for what we lost and get it ordered and prepped for delivery.

Paul was very friendly and welcoming, helped us find what we needed and even gave us a great deal!!!!

Just bought a Fantastic mattress from Hank, and he is knowledgeable, and listened to all my Mattress needs as well as outstanding customer service! Thanks again Hank!

If it wasnt for Andrew and the others at Ortho we probably would have overpaid at one of the other sleep shops in Thousand Oaks. Glad we came by here when we did. Should have just come here first.

Purchased a great mattress from Tom. Very good salesman, he knows the business. Thanks.

Working with Paul was a great experience, he set us up with a great comfortable mattress at a great price

If you are reading this because you are unsure, just go here. We went to four other mattress shops in Ventura County looking for a new mattress. We went to Sit & Sleep, The Sleep Shoppe, and two others. We stopped at the Ortho location in Moorpark on a whim, didnt even realize it was there (or that it would be that easy to get to) and we are glad we did. Paul (salesman) wasnt pushy AT ALL! The salesmen at the other stores pushed us to tell them our budget, then picked mattresses right at or above our budget. Paul just wanted to know what kind we liked and what we wanted. We tried a bunch out without looking at the prices, just based on us telling him what we liked about our old mattress, and found out the most comfortable one for us was about $100 UNDER our budget, and more than $300 less than the other stores cheapest ones. With the other shops, if you didnt want the astronaut foam or the bed that does your taxes for you, they treated you like you were nothing special. We got the cliche used car salesman vibe at those places. Guys lurking around, desperate to sell you a $2,000 mattress with the premium premium plus gold package. Paul was friendly and polite enough that it was easy to remember his name. We really felt like it was zero pressure. There may have been other customers while we were there but we wouldnt have known with how attentive and on it Paul was. He never told us what was the right bed or what we are supposed to like. All he cared about was that we got a good mattress that we would like and would get good rest on. If youre on a budget like we were, go here. Even if you arent on a budget, still go here. Their warranty is legit. Their deals are legit. Their products are legit. And their customer service was amazing. If we need another bed, we have no doubt where we are going. Plus they have snacks and drinks. (:

Paul got us a great deal.

Make sure to ask for Paul! He is the best!!!!!

Horrible customer service, if you are looking for a good bed dont buy here!

Heaven