I was an out of state buyer and Moon made the process very easy. I was sent pictures and a video which helped immensely. They helped with syncing up the Bluetooth items which can usually be a pain. There were a few extra items that I couldn’t transport home on my 2 day journey so they offered to ship them to me. I would definitely recommend if you have the opportunity.
I was looking for my next bike and Dave was very helpful. He introduced me to alternatives I hadnt considered before. There was no sales pressure and I felt extremely comfortable. He even lined me up for test rides which were extremely helpful. It is tough to know what suits you until you go for a ride. So, it was fantastic to be able to do that. Other staff I interacted with were also very kind and courteous. I would recommend Moon Motorsports to anyone. I feel fortunate to have them in short driving distance. Thank you, Dave and the team!!!
Moon Motorsports is absolutely the best motorsports dealer in the State, hands down. Kyle and the team are not only professional, knowledgeable, helpful, and friendly - but really listen, and care about the customer. As a seasoned veteran in the motorcycle community, Moon Motorsports continues to give me reasons to drive over an hour to do business there. There are many other options closer to me, but simply none better (or even close) to Moon. Go there, talk to them, work with them, take your time - they will take care of you during and after the sale. Kudos, Moon Motorsports. Continue to be the Leader!
I love this place. Repairs and other items can be pretty pricey here but you know you’re in good hands when you leave your motorcycle/arc/etc here. Would definitely recommend to all my motorcycle pals.
I have brought my motorcycle and ATV to Moon Motorsports for many years for routine service. Never a problem! The staff have been both professional and informative.I brought my 2001 Yamaha ATV (yep, old) for routine service this week and a short list of other concerns from this past season of use. The service was performed promptly and the additional items were investigated and discussed with me. Their review and advice was the ATV was fine. They didn’t ‘push’ additional work! They have been a great partner keeping our stuff running!
They are a real class act,everyone i dealt with was super helpful and friendly.They diagnosed my problem in a very short time and even worked with Yamaha to get it covered under warranty so you know they do a great job for the customer when they have that kind of relationship with a company like Yamaha!! It was a 240 mile round trip from north central Minnesota and well worth it compared to the service i am used to.I have 42 years in customer service and i know a great operation when i see it.I am recommending Moon to all my ATV and snowmobile friends!!
The service crew at Moon Motorsports were great to work with on my Talon! Very knowledgeable and courteous! No BS or surprises!Will not hesitate to bring anything to Moon Motorsports!!
As a woman, shopping for a motorcycle is often frustrating because I am frequently met with skepticism, doubt, and reluctance on the part of the sales team. The staff at Moon Motorsports did none of this. They were prompt to help and respectful, and did not hesitate to offer me a test ride. For this alone they deserve 5 stars. Dusty coordinated the sale and was great. They also employ several female riders, which is very useful when you have questions about female riding gear.The show room is very large with a wide variety of bikes, some of which are quite unique. They also had a section of snow mobiles out to get ready for winter. They have a decent selection of touring gear, though not much that is designed for women.On the whole, it was a good experience and I would recommend Moon Motorsports.
I tried moon Motorsports due to reviews and number of them while still retaining high star rating. I dropped of wheeler assuming I needed transmission work and they called and broke it down with what was the issue which did not include the transmission work etc that I was sure it needed but they rea assured me it was fine and it only needed the maintenance items etc I wasn’t convinced but when I picked it up it was running awesome and worked just fine I am convinced they know exactly what they’re asking they didn’t do work I didn’t need done and only did what need to be done things I didn’t even know was wrong with it great place to get your toys serviced at give them a try, I assure you I will be back!!!
Excellent experience in every way. Phillip, Dan and Brian represented themselves and Moon very professionally. This certainly inspired confidence and after receiving my bike this confidence was confirmed. The service was completed on time and for less $ than I expected. All of my communication and interaction with Moon was terrific. Moon knows how to hire and train good people. And, my bike is running well!
I took my Yamaha ATV in to get the CV boot replaced. The service was excellent and very fast. They also offered a warranty replacement part I was unaware of. Overall they have friendly staff with quick turnaround service.
First time buying a motorcycle, so I had a lot of questions and concerns. I got to speak with Matt, and he was incredibly helpful with all of my questions. Helped me pick out a very nice motorcycle, and even walked me through how to set up financing for it. Chris made the financing process easy to understand, and easy to approach. All in all, a great place to even just browse for a new motorcycle. The staff are nice, easy to approach, very knowledgeable. I cannot thank Matt and Chris enough for helping me get my first motorcycle.
Just got my first bike here. Matt was extremely helpful and knowledgeable throughout the whole process. The folks in accessories helped fitting me into a property helmet. Their used inventory is constantly full of high-quality options. Had a great experience overall! Would really recommend going in and getting your next bike here!
Great experience with Matt, Jesse, and the entire sales team. Great dealership with knowledgeable and helpful employees and an impressive selection of premium bikes.
Everyone at the Moon Motorsport service department went out of their way to fit me into their schedule. I needed same-day service and Service Manager Brian and Nick understood, provided the solution and communicated with me to solve my problem. I gladly traveled the 300 miles round trip for their help that day. Ive owned BMW motorcycles since 1977 and Moon Motorsports is the most professional and helpful group to provide service in all those years.I highly recommend Moon Motorsports.
Scheduled oil change and initial check-up for my new Triumph Bonneville at Moon Motorsports, as I bought the bike there. Also needed a quick recall inspection of a wiring harness. Was told it would take about 2 hours.Strike 1: I waited nearly 4 hours - no explanation and no apology was given.Strike 2: the charge was nearly $300 for the oil change and inspection of about 20 items. My BMW dealership does all that for free! Note that there was no charge for the recall inspection.Strike 3: oil leaks in the back of my truck bed. At first I thought they screwed something up, but it was just sloppy work - didnt wipe down the oil under the bike after draining and a rag did the trick.They offered to pick up the bike, fix it and return it, which I appreciated. Didnt need to do that, since it was just messy work...but added to the rip-off cost, the sloppy work was really salt in my wound.
The people at Moon Motors have always been respectful and accommodating, even offering alternatives if they cant solve the problem. Kudos to everyone there.Im giving four stars instead of five because BMW only supports their motorcycles for the first few years. Then, for the most part, youre on your own. New machines dont need replacement parts!
Everything was taken care of in a very timely fashion. The heads up on what needed 2 be done n costs of the parts n shop hours etc.... was Magnificent. If I I ever need something done again Ill be sure 2 use Moon Motors again.Thanks Soo Much Fellas!!! 🎯
Guys at the service desk great bunch. Work is top notch.
Moon did a great job to get my bike taken care of and keep me updated along the way with the occasional text message. Good as new! I’ll be keeping all my business with Moon going forward - despite the 2 hour drive to get there from my location. Thanks again!
The service manager and mechanics are top notch at Moon Motor Sports. Earl Moon is the only mechanic I trust to work on my machines. I have been having my BMW motorcycles serviced there for over 20 years. Brian the service manager goes out of his way to help when I need a quick turnaround or just have questions. I highly recommend Moons
Work performed on the bike was fine, however one detail was missed...one plastic buckle to secure the tankbag was inadvertently trapped underneath the airbox. This required draining and removal of gas tank to access and losen airbox to free buckle. Have had multiple bikes serviced multiple times without any issues prior.
Best motorcycle mechanic services in the Twin Cities, in my opinion. Bryan and his team do great work. Honest and trustworthy.
The service department at Moon motorsports always take great care of their customers. Set up an appointment and they will complete the needed work on time and get you on your way. I appreciate that they communicate so well and keep you informed. Thank you again for the great service I will see you soon.
Top notch service department keeps your vehicles running smooth.
Happy to have been a customer for moon motorsports for many years now. From walking in the door to servicing my purchase Ive always been treated with respect and fairness. My salesman Jesse has earned my business time and again.
Worth the 2.5 hour drive. Great staff. Smooth transaction. Made buying a Husqvarna Fe 501s easy. Will be back thanks guys
Best place in town to buy, repair or sell your Big Boy toys!Tyler is exceptional in sales communication and the parts/repair teams are easy to work with and fairly priced!
Super easy experience and we love our new bikes! We also really appreciated the help loading them into our trailer. Highly recommended!
Awesome new moto week here, 2021 BMW R1250 GSA. Great people to work with to put me on the adventure moto to continue my riding adventures. Moon Motorsports is where I have my service done and they get it done!
Had a check engine light on Saturday while riding. I was in the area luckily. The service guys took my bike in and had the bike checked within the half hour. You can only appreciate service like that.I had the bike in for maintenance before. Theyre very responsive to schedule the bike and you get a detailed report of what has been done and what was noticed during maintenance. The showroom is also nice with very friendly and helpful salesmen. Lot of iconic brands (BMW, Ducati and KTM) too.
The service appointment was easily done. Upon arrival I was greeted promptly. The service advisor had the appointment in the computer with the correct information. The work was done quickly. Great job, start to finish.
Very pleased with the service we received, Dan was great to work with.
Great service experience! Set and met expectations at fair prices. Thank you.
Very helpful and understanding! I was looking for a scooter that would accommodate my small size. While I didnt find anything that fit me they showed me what they had available.
I was in and out quicker then I expected. All ways helpful and knowledgeable. Pro service all the way!
Nick the service rep was super helpful and kept me informed thru out my whole service. Tim the service tech took extra care in ensuring my bike was complete and up to par. They both stayed late to ensure my bike was done; so I didn’t have to make a return trip. Shout out to Nick and Tim.Thank You!
Very friendly and courteous. I liked that they called and gave me an update on possible things that will need attention. My bike was done when they said it would be.
First time buying a ATV, Brett my salesman is extremely friendly and knowledgeable about the unit I purchased. He made the buying experience very easy and relaxing. I would recommend Moon Motorsports to anyone looking for a ATV. Thanks again Brett.
Very professional and thorough. They do a great job keeping my BMW in running order.
Moon Motosports is a great place to buy a motorcycle. They actually let you test drive the bike and are a top notch dealer. I work on my own bikes but have friends who have used there service department and have good things to say.
Jesse was my salesperson. He was awesome. Some of the best customer service Ive ever had and thats saying a lot as I spent over 8 years in sales and was in management. He is genuine and kind, he deserves a raise. I would totally buy again from Moon Motosports because of the service I received from Jesse. World class!!!
Great people along with great service. I use Moon often and have never been disappointed
Great place for parts. Randy was more than helpful and knew right where to go for the parts that I needed. They have a great selection of motorcycles and other powers ports equipment. Thanks again Randy
I brought my Triumph 120 in for its first service. I had a 1 pm appointment and there were no delays in getting going. Work was done within the time frame I had been promised and I thought the price was reasonable. I also took the opportunity to buy some parts and supplies and found the counter staff very helpful.
These guys did great work on my predator 500. Also had a quick turn around time and never left me hanging. Great job!
First time taking my F700GS for service at Moon. They were friendly, quick, fairly priced, and did a good job.
Thank you to Barrit in the sales department .After test driving a spider that sold me on buying one. Thank you to Nick in the service department for servicing my spyder in a timely manner. Love that new backrest. I’m very well satisfied with my service and with salesperson.
Fast and thorough service. Friendly on the phone and in person. The service department made sure they addressed my concerns, and got my bike up and in the road promptly, without “fixing” things that didn’t need fixing. Would recommend this family owned business.
I had such a great experience with the service and sales department at Moon motorsports yesterday. ‘Dan in-service was so accommodating getting me scheduled for my service need and they turned around the work in record time. I don’t usually see this kind of service today. This is truly an exceptional team at moon
Stopped by moon motor sports by chance looking to by an atv to clear the driveway, the wife found one used she wanted for tooling around good price sold as is because of age and it being a trade in, customer service was genuinly friendly and helped us as they closed on a Saturday afternoon, we get the atv home ten minutes into my wife riding the ball joint went out, knowing full well that there was no warranty my wife asked me to talk with them any ways, they went and sent out the parts to repair it no charge and even called to check and see how everything went. Awesome customer service and we cant thank you enough!!!
Great group of people … brought in 4 wheeler to have winch installed .. pricing was fair .. front desk people were very helpful. Service was completed 10 days faster than expected!
I’m a fairly new rider. I went to look at a bike I saw online but felt like it didn’t fit me well. Matt F. took time with me and showed me some other bikes and helped me find one that was the right fit. Got financed quickly. Met people from each department so I have someone to reach out to ok questions on anything. It was a wonderful experience!
I just bought a 2020 Triumph Tiger 900 GT Pro, and am delighted with both the bike and the purchasing experience. This is the third bike I have bought there in the past eight years; I keep returning because they are low-pressure, very willing to offer test rides, and gave what I felt were decent trade-in values. They also refrain from arm twisting on extended warranties, in contrast to my recent car buying experiences.I also appreciate the support they have provided over the years to the Central Roadracing Association.
My experience at Moon Motorsports was wonderful. The sales, finance, and service department staff were all friendly and knowledgeable, answering all of my questions the day I picked up my new ktm duke 890r. Dave in sales was prompt in answered my phone calls and texts, making me feel like he cared about my purchasing experience unlike other metro sales departments that acted like they could care less about me purchasing from them (motoprimo). I cant stress enough how wonderful the staff is at Moon. If you are in the market for a new or used motorsports purchase you owe it to yourself to check out Moon Motorsports. Thanks again Dave and the rest of the staff for a fantastic experience.
Service tech was super and very helpful.
Second time to the store. Chris in sales is awesome! He has been patient, understanding, and fully willing to help! No pressure, just great information and willingness to help me be informed. Ive done 4-5 test rides on several bikes, and he has been helpful the entire way! Great selection of bikes of every style and some amazing stuff you dont see every day. Chris is my guy for sure!
Great service. Dropped of wheels from my RT for new tires. Mounted and balanced ready to go in less than one hour. We’ll done!!
Service was quick and well done. Moon is top notch in all aspects.
Moon Motorsports and the people there are awesome! Even in my unique circumstance, Dave was more than helpful and patient with me through the whole process! I appreciate everything you guys did for me and Im having too much FUN with my new toy!!!! 🔥🔥🔥
Dave was great he was very informative and didnt hesitate to look things up for me and give me prices on upgrades on 2022 bobber . I will be an owner of one in the near future . Thanks Dave Jim O
Good Service and a wide variety of vehicles to explore.Matt is awesome... Just saying. However, I doubt your experience would be lesser working with any of the other employees.If you are looking for a motorcycle definitely check them out.
Dropped off my motorcycle for its first service following the break in period. Moon completed the required service items and also performed and inspection, and made some adjustments. They provided a detailed invoice showing everything they did to my bike and materials used. Very friendly staff, easy to work with. Totally worth the long drive from Cambridge MN.
Just got my motorcycle back and I am very pleased that they were able to quickly diagnosis and resolve a issue with a blown fuse. Also they were very thorough in ensuring that when I got my bike back I wouldnt have any underlying issue which may cause this issue to happen again. Big thank you too Philip in the service department. I will definitely be using Moon Motorsports in the future.
Excellent family Motorsports dealership. Highly responsive service department great communication
Dustin was great to work with and stayed up to date on my order out and didnt mind me bothering him weekly till it arrived.
I’ve used Moon for service and storage for several years for my BMW. Also had them repair damage resulting from a minor, albeit expensive, accident. Service has always been courteous, professional and proactive.
Best service ever! Philip was professional, and helpful. I had only the work done, needed by Earl Moon. My 1998 R1100GS runs like a top! Never better.... & I’ve had this bike for 7 years. Last year, I took my bike to another place, they worked on it for 5 hours & still didn’t nail the issues. I’d recommend Moon to anyone! Richard
Great place to go for sales and service. Friendly staff and always helpful. They must do a lot of training on customer service at moon because I have never been disappointed with their sales and especially the service department. Repeat customer for sure.
Good personal service. As a annual visitor from overseas I have been using Moon Motorsports to service my motorcycle and carry out other work. The team at Moons have always helpful and efficient, including my dealings from outside of the USA.
Highly recommend these guys!!! Worked with Jesse. Easy to get the deal done. 0 complaints. Got a free hat, shirt and some other little things. Was a nice touch most other dealers don’t do. Awesome dealership. Very knowledgeable staff across the board. I’m moving but I’ll make sure to come back and buy more from them in the future.
I have recently had my BMW motorcycle serviced at Moon Motorsports, Motorcycles at Monticello Mn. The service manager for appointments BJ, and Nick. The service technicians, Earl and Tim were absolutely outstanding to service my bike. I would highly recommend Moon Motorsports for anyone in need of service or a new ride. All staff are very customer friendly. I was truly blessed by their service.
Normally I do a lot of my own maintenance on my motorcycles but some scheduling conflicts led me to bringing my bike to Moon. I must say, I was so pleasantly surprised by their attention to detail; all of the little things that they identified and caught that could’ve been easily missed. Pricing was fair, the turnaround was quick and I guarantee I will be back there again...
This organization is one of the best entities in the motorsports business. Having purchased several bikes from Moon Motorsports over the years, I can honestly say they are best in class. The service manager Brian A. and sales leader Tyler L. are exceptional. Highly recommend this business.
Very nice people here to work with. Very fair and up front on all issues. I would highly recommend Moon Motor Sports.
Nick in service was awesome to work with. He thoroughly explained the maintenance I should have done on my bike and was a huge help in tire selection based on the way I ride.The work performed was equally as awesome with a quick turnaround time. I was back on the road in no time!
Moon Motorsports has always treated me with respect and never pressured any product or service. Their staff is A+, very knowledgeable and communication awesome!! Keep you the good work. Than You!!
Would have been 5 stars but... Polaris using none US manufacturers really slowed the whole process down. I was lucky to get mine in a months time. Sales, parts and service very knowledgeable. They really helped me on which UTV best suite my needs. Thanks to all at Moons!
Great service department. Tim & Phil did an excellent job. You can always count on Moons!
So Im having an issue on a 400ex and these guys were the only local dealer to take a few mins and talk with me on what I needed to do to fix it. Thanks and I will be using you in the future.
I would like to thank Erik at Moon Motor Sports for fitting me into a busy Saturday schedule and fix a rear flat on my 07 Electra Glide Ultra Classic, I was desperate as I was to be in a parade the next day for the VFW Riders of Monticello, your company’s level of professionalism far exceeds that of other dealerships I have used for service….. thanks again for being a 5 star business.
The service department gave us a motorcycle to ride while they worked on our Wing. It was ready exactly at the time they said it would be ready. They cleaned our windscreen for our day trip. Thanks for the great service.
Buying my new bike was probably the best purchase experience I have ever had. The people that I worked with were knowledgeable,helpful and just great guy’s.I will highly recommend Moon to anyone who is looking for a good place to buy anything motorcycle related.
They were very accommodating got me in as soon as they could and provided excellent service at a fare price.
Contacted Matt before the bike even arrived in the us.He gave me updates on time and throughly helped me throughout the process of pre approval and financing.Got me also a great deal and I’m satisfied with results.
Jesse and the Moon crew worked seamlessly for me to make the purchase of my new Triumph easy and fast. This our third motorcycle weve bought from Moon and will continue to do so in the future. Highly recommended!!
Super friendly staff. Issue I have is that they tried to fix something that was not broke and I never requested them to fix. They said my gas gauge was not working. They spent time removing everything connected to it and couldn’t find an issue When I picked it up they said I said it was not working. Never said that and I did not authorize them to fix it. When I went to my ranger and loaded it up the gauge worked as it should. I was in a hurry to get to an appointment so I couldn’t take it up the ladder as the service guy said it was on the order. In the future i will be looking at any service order I make when I drop something off anywhere.
Brought my KTM 1090 Adventure R in for service on June 15, 2021. As usual, great service, timely attention, fun crew to chat with. Dan helped me out by finding parts on short notice, and made sure to keep me in the loop several weeks beforehand since I live 300 miles away. Moon really takes care of me.
Slightly more expensive than I was hoping but they had what I needed, got it done quickly and professionally, and the staff was very good to work with. Will use them again.
Moons crew is always helpful and very professional. The service is top shelf.
Brought in my BMW for a factory recall on the fuel pump. Had me bring it in the same day I called (Wed) so they could get it done while I was out of town. Monday (they are not open) they called to see if I wanted them to deliver my bike the next morninng in their enclosed trailer. Awesome service!!!!!!
Had a really fantastic experience buying a classic Ducati M900 here. They were immediately responsive to my questions on Facebook and offered a fair price on the purchase. Awesome showroom to explore while your waiting on paperwork and they had someone come out to help me load it up as I was pulling in from the test ride. All around they have their process down from start to finish and everyone was great to work with.
The parts department is helpful and prompt. Great people working there!
Fantastic service, friendly staff; I couldnt thank them more for helping me get my dream bike! Just picked up my BMW 1000r! What a fantastic bike. Thanks!
I took a 4 wheeler in for noise in rear ended . They installed new axels and cv joints greased bearings. After receiving it back I drove for 94 miles rear brakes went out. Returned for repair said rear wheel bearings were out caused the nut to come loose and bent brakes. Replaced bearings and brake rotors and pads. When I questioned repair and billing. Was told no proof of error. So another 560.00 bill.. So good luck
Great service and very timely the people were very knowledgeable and great to work with
The service department has been great for me. Worked with my schedule and the service on my motorcycle was excellent.
Best purchasing experience I’ve ever had bar none. Brett and John were and absolute pleasure to work with. Will not hesitate to recommend Moon Motorsports to anyone looking for a motorcycle in the future.