I would just like to inform other unknowing buyers of Zales private collection diamond rings. My fiance and I recently purchased a ring here and sent it in to get re-sized. Upon its return, the employee told me that it didnt pass the quality check and had a stone loose. The ring was sent back to get it fixed and then returned a second time. Again, the ring had multiple stones loose, which was then an indication of the defectiveness of the ring we had purchased. The employee said this wasnt common for rings, and I opted for a full refund (obviously). Not only was this issue a problem for MY ring, it was a defect in all rings of that style, the employee informed my fiance over the phone. Im not sure why they would continue selling expensive jewelry that clearly wont hold up over time and I just want people to be warned when theyre going in expecting a high quality ring with underlying, costly flaws. The ring is item # 20307128. It comes with a card proving its authenticity, which is amusing to me seeing that the ring is literally defective.

Had just what I was looking for. Staff was friendly & helpful. They even giftwrapped for me! Thanx

The sales associate was pleasant and very helpful. She made a few suggestions on how to customize the right fit and look for my wedding ring set. Shemade me feel comfortable with my choices andgave advice on further care after the rings were back in our possession. I have found a couple new pieces in the store that I will return to purchase at a later date.

Good customer service and a large selection of jewelry.

The repair services have been exceptional, and the customer service too. Talk to Taylor shes amazing!

Found the most perfect ring until every other month I had to get diamonds replaced because they kept falling out. They told me it was my life style, and recommend a new ring. However, I rarely wore my ring due to job restrictions on jewelry. Finally after two years I had to go through corporate to get my money back and return my ring after 12 work tickets. I thought it was all said and done, until my sister had to go and get her ring fixed for the second time after only having for four months, and when she said her sister had the same experience the women sales associate became nasty saying I know exactly who you are talking about. My sister was appalled by this womens tone and look of distaste. I had no quarrel with Zales, just wrapped it up as a defective ring soI am really confused over the animosity. My ring should last a lifetime, right? After my sisters ring and experience I have to say be wary shopping here. I have had great experiences with other Zales locations as well as the corporate office, but this store is unsatisfactory.

I went in today to get new batteries for two watches and to get links taken out of another watch. They greeted me upon arrival and said they would be with me shortly. One lady finished with a customer and did not seem like she wanted to help me until another coworker asked again if I had been helped even though she was busy. Finally the other lady came over to me but had a condescending way about her and was not friendly or helpful. To make a long story short another employee who was very sweet and helpful ended up having to fix what the other woman messed up, and what should have taken ten minutes took over forty five minutes. They offered me a mere $2 discount for waiting so long. $22 to get links taken out of a watch is way overpriced anyway. They only reason I am giving 2 stars is for the sweet, helpful girl but unfortunately I didnt catch her name. First lady was very rude!!

Entire staff is friendly and helpful. Ask for Ken. Amazing people skills and always does his best to make sure you are 100% satisfied.

Have not bought anything hwre, but staff is super friendly and attentive and clean location.

GARBAGE service. Bought a ring for my lady and payed extra for their resizing and engraving. Go to get it sized and engraved and they tell me its going to take at least a month, I figure ok. i call them back around the time they say it would be ready and they tell me they have it. no phone call no message. so i go pick it up and its not engraved. the employee continues to look at it to see if its engraved with a microscope, I say hey if I cant see it with my bare eyes its not engraved. come to find out the place they send it to for engravings, their machine broke. They called me according to them. never received a call. they try to have me take it home and wait till they fix their machine I said no, send it back and let me know when its done I dont want to make a thousand trips down here. so they say it should be a couple weeks so im irritated at this point but what can I do? so I wait for the call when its finished. never received one so I call them, they tell me I need to set up a voice mail. I told them i have a voicemail and I have you my girlfriends number whats the problem? well we have your ring and its engraved but its not as clear as it could be, you can come look at it and if you dont like it send it back again. super pissed at this point I say just send it back and have it taken care of. finally picked it up today and finally received a phone call that it was ready. picked it up and the engraved is so small and almost blurry. I am very displeased and next time I will go through a jewelry engraving company on my own and not pay extra for some crap service that took me almost 3 months to receive my ring. I wont be going back. Just thought I would let others know.

Thanks zales for being there for me when I need anything to buy or repair my Jewelry in my life.

Great customer service!!! Always very helpful and willing to accommodate special requests.

Friendly sales people .good experience

Ask for Nathan, for excellent, friendly service!