Why was this is a still a great store to find raw equipment and supplies but it needs a bit of tender loving care. Every time Ive gone to find screws nothing is in its place. My most recent visit here in the picture I spent at least 5 minutes trying to find the screw I need it and when I found it it wasnt in the right place and I tried to get a price for it and there was no price on the app. No help around either.
By far one of the biggest and very well organized Home Depot I have visited. They even have a huge apparel section! I had never seen that in any of the other Home Depot’s I’ve visited. Service is good the lines weren’t crazy long either like others. I like the carts they have where kids can sit and they feel like they are driving because it has a steering wheel for them. I have 4 kids so this is super super important to me. This is my favorite Home Depot and I will continue to come here. Highly recommend!
I went to this Home Depot for a while, this place has a huge parking lots, inside the store, there are a lot of sorted well products, if you still can not find the item you need, feel free to ask the employee there, they are nice people, they’d help you to find it. My favorite area is the Gardening center, there are a lots of plants, it’s g enough to make a beautiful yard. The people who are working here are really brave, they have been working in the whole pandemic, hopefully the COVID-19 can be gone sooner, then all people can go to anywhere safely!
Very good store. Theres also good restaurants in the big shopping center like in n out, chik fil a, and others
Clean store, well stocked and not too busy.
Store is great in service in places but in getting help special services like getting keys made for example take a while for an employee to help. Ended up waiting 10 minutes with 3 employees coming by saying they will find someone to help. Parking lot can get very full and shares parking with a Costco near it. The self pay register area is great for those who are making quick purchases and have employees ready near them incase you have trouble scanning. Items are easy to find and area is very clean.
Waited 30 minutes to get help in lumber. After a couple announcements over the PA no one showed, so I just left. I noticed five workers in Customer Service with just one shopper as I walked out the door.
Some of the most friendly staff I’ve had the pleasure of being helped by at this Home Depot. The employee in the paint department Will was incredibly kind and helpful as my partner and I asked questions about painting our new apartment. For two people with anxiety disorders he helped calm our concerns and prepare us for painting. He got everything we needed for us and selected and mixed our paint and it’s perfect. Now we’re more excited than we were before. Thanks Will!
Cool store and we were able to get our special order . . . after 2 months of waiting . . .
A good place for hardwares and accessories.
Speaking from my experience on my visit I would have to say it was quite pleasant. The store had all the items I came for and the staff member who I asked for the locations of the several different items knew exactly what aisle they were each located in. There were no lines when I was ready to pay so they have plenty of cashiers open and working.
Waited over 10 mins after asking 3 employees for assistance. And no one ever came. Everyone seems too busy to help out someone that cant see good
Store was clean, however, very low stocked on products.I went for granite rocks for landscaping and there was only 1 bag and it was cut open.
The employees that are working there that help me on this day did a fantastic job
Great customer service help . quick exit an resonable prices. Had what i needed . clean an the shelves were stocked.
It was great shopping there as always. Awesome customer service too
Very nice home depot well stocked and frenly helpful staff I had a good experience here I cant say that for all home depot the reason for 4stars is because where its at a shopping center with so many stores and restaurants with only one car lane for entrance and exit expect a line of maybe 60 cars to get out when your done shopping it almost feels claustrophobic and this was at 11AM
If you plan to remodel your house, come here in advance. They usually have more sales than other home depot locations.
Thx to Gabriel, middle age man very patience, n kind hearted workerHonestly to my experience,not too many people like to deal with disable seniors. But Gabriel had so much patience with me. He voluntarilyHelped me loaded in cart n pushed all the way to my car n loadedDeeply appreciated his help for a cancer survivor, lots of medical problemsSenior. Please forward my regards to him. Bless him
It’s great for everyone, have friendly staff.
Staff at Home Depot is knowledgeable and courteous. Ive never have had any bad experiences.
Khahn . Who works in appliances was very helpful and knowledgeable. Gave us great service and excellent service.Also was very patience. Great Job .
Its has a huge selection of things. Employees were nice and helpful. The only issue is that its confusing where to enter from. The building has big letters stating entrance on the left but then when you go towards it theres a big sign that says exit only. It is also very limited in space & crowded inside making it difficult to walk with a cart.
Had everything I needed. Store was very clean and organized.
Love this home depot...close to the neighborhood 😍 n lots of parking
Im starting to notice some departments have some products with only two choices(before you were to pick out of 3-5 choices (brand names))To bad there wasnt a Lowes closer.(If I was 20years younger, Id have coffee dates with some of the women) employees
Tech lots for excellent and helping me I have I walk with a cane especially this youngster name is Christian Franco good worker you should get a raise
Great customer service and help us get our stuff found.
5 stars! Recommend this Home Depot if you are in the area. Clean and friendly staff. Workers are helpful and willing to go beyond to make sure you find what you are looking for. Thank you for the great service.
I love all the plants and flowers they have
Its home depot everything you need in one place..Great store and nice prices
Excelent service! I was able to find everything right away and pay within 2 minutes. A lot of parking available. As of today March 2021, a mask is required.
The staff is awesome they really know there stuff and help you find what you need. Thank you everyone there.
You wanted to know how Home Depot was? Terrible! The workers the employees there dont know where this stuff sent the checkout lines I ridiculous! Im really upset with the performance of Home Depot nowadays. But oh well what you going to do?
Awesome place,they had everything I needed,and your service people are helpful and kind.
This morning I took a camera back that I bought online! well this is the firs time that I felt that I was greeted very nice thanks to BRENDA LOLA she said dont worry after struggling to find my account finally she did and uff I felt relief thank you Brenda!
I totally love this place.. they always have what I need.. and the Christmas 🎄 trees r pretty cheap.. Ask for David.. he is so helpful and super polite.. he helped me with my tree 💕
This new store has a good inventory ... Its worth the drive because I know Ill find what I need ...
Pretty good experience with the purchase. Staffs are helpful, shelves are fully stocked.
It is always bustling at the holidays. Everyone wants to have their home looking good. Particularly during the holidays when friends and family stop in for fun and dining. A new appliance or a gift or a toilet seat.
I came in to browse, look at prices and maybe purchase something. the entrance wasnt clearly marked so i made my way inside through the exit. the line was so long and it was a saturday afternoon. i made my way around the building to three different sections and held onto an item to purchase it but when i got to the front the line was even longer. i decided to visit another location on another day but im glad i stopped by to check prices.
The paint guy😁 was very helpful. We got in and out fast.😊
Absolute no service.Walked in to find large animal trap. Waited for almost 15 min for garden service helper to show up to bring it down from shelf overhead.
Impressive!!!! Lots of employees all willing to help....must have a great management team!! Also shelves are pretty well stocked and store is clean.... This crew is dialed in and I had forgotten my mask an employee noticed directed me to the hostess at the front of the store and she gave me a mask...wow! They dont just follow procedures they INSURE THEIR customers do also! Keep up the great work! Monterey Park!
Very helpful the staff is wonderful quick check out they always have what I need
Well stocked. Easy to navigate. Helpful employees
At least I got 2 people that helped finding the items that I was looking for
I hate the walk way next to Starbucks that leads up towards the entrance to home Depot. Very dangerous & I almost got hit by a car. Very clean location yet chaos.
Best place was terrible terrible parking to get in and out of the store was just a disaster very unfriendly unlike it I hate it never going back
It was a very bad experience i went to return some things i had left over i had the most items on my pro account but a few things didnt show up on there they treated like a thief and they were very rude the guy cused at me they have no customer service skillz very bad experience i will never go back there again
Why when I go to home Depot if I cant find something all the employees do is point go to this Ill go to that Ill make a left why dont they take you to where the parties that you need or the item all they do is point you ask them a question they dont know the answer couldnt find a plumbing pot theres a woman in charge of plumbing my opinion she should be working in a womans shoe store not too happy with this home Depot
Great tools good prices
Self-service registers very helpful hard to find staff to help you on the floor
Good place to find tools and stuff.
This is the best Home Depot that Ive ever been. The best customer service. No one seems to be in a bad mood. Every one is willing to gladly help you out.
Is my store for buy materials and I be with credit account too.!!
Smooth experience with curbside pickup. Once on site, texted them I had arrived with color and make/model of vehicle, they texted back to wait in a designated parking space, and items were delivered to vehicle.
The best home depot Ive been to by far. They have a lot more things in stock than other home depots in this area and the staff is very nice and willing to help even if it may not be the department theyre assigned to. The only downside is that the parking can be a hassle at times but its because of the Costco thats right across from it. Other than that I highly recommend this location for all of your DIY needs.
Good store because its close by, but always out of stock on items. Employees dont seem as willing to help as in other Home Depots.
Oraganized, friendly staff and clean restrooms.
Awesome place for shopping for home repairs 👍
Quick and fast to find what I need and to pay
Lousy customer service since their grand opening. If people dont want to be at work, quit... especially the supervisors.
They went out of their way to find me a ceiling fan that was not on the shelf, with me been cool with them not having it, I started looking for a different one when the man said I found it!! The fan was way up on top, had to get a huge latter to get it down. Best part about the situation was, it was the man that worked in plumbing that helped me!!
Typical Home Depot although it does seem bigger than most. Everything you need for garden, electrical, kitchen remodeling, carpet, flooring, painting, home essentials, tools and hardware. Hope I didnt forget anything. 🙂
You never get any help we tryed to buy a door and nobody came to help they called it 3 times over the intercom and still no help but yet there is so many people hanging out at the registers talking i dont understand so we left and took our business to Lowes
Great employees. Also great variety of outdoor plants 🪴.
Employees do not have enough product knowledge!!! They do not stock a lot of common tools and supplies!!!
All good within the store,but parking was a mess
Service gotten better. They were losing customers to lowes no line service. Lowes is the best during this plandemic
I almost always find what I need. Even after checking online to confirm stock. Today, an employee reluctantly helped me out but I got what I went for, it was in a different location then listed. Still my favorite Depot
Always a good experience to come to this home depot in monterey park 👍👍👍
Thanks Fernando for your help we love your customer service Monterey Park afternoon 706 p.m.
Good selection, supplies and convenience. Do your research shead of time...
They have what I was looking forThe workers were very helpful
Service was fast and easy. Brianna was polite and nice. She was fast in helping me.
Staff is good however some of the Department Isles can use a little more thorough stocking in adequate places. A little more training goes up to management of course.
Employees are very helpful in this place they do take the extra mile to help
Bought my fridge here and received good service.
Great store. Its my favorite toy store. They always have greats deals on tools and accessories.
The ppl there are polite but dont really know what they are doing.. prizes are wrong. Not even manager knows what they were doing.
Our family spend thousands at this place every year. Most of the time they dont have enough in inventory or the associate does not have enough knowledge to know what I looking for or where its at. Not enough cashiers. Starting to look like walmart lines. I Dont understand why they close the pro services and their doors early. Sometimes I prefer to go later to get my lumber to avoid the long lines because there are only two cashiers at the door.
Clean new store. Restroom in front.
Worker were not help at all, when I ask help the person just pretend not heard and kept walking away. Until other stop him.
Bad customer service. They know you need help. But pass right by you. And they work in that department. Also the last 3 times Ive gone to buy material. Their wood department is horrible. Nothing is ever organized. It was my go to Hone Depot. But Ill just go back to Commerce.
So far this location is being well kept and organized. Much appreciated! Location is not the best as getting in and out, is sometimes a headache. Well done to the team that works here.
Honestly by far the best customer service here. I havent had a bad experience since coming here. Everyone is willing to help. I went to the one in Commerce not very welcoming or helpful.
This chain is the most complete hardware chain because it has products for the homeowners and the construction industry, including those involved in gardening and landscaping
They mixed up a store pickup. I bought a pack of 3 products online and we only received one when they were ready for pickup. It took a while to convince the employees that I bought a pack of 3 and not just one. In the end I picked them all up from this store that day, but they need better customer service.