Took my truck for service and notified me that I had recalled parts and told me that they will change them and return my car same day and I love the service that they provided

So I was recommended to come here and speak to Stephanie Alvarez about a new car who handles online sales. Even during these confusing times I was able to get a brand new vehicle without any hassles. Purchased a car in hour and was ready to go.I recommend talking to Stephanie Alvarez she make buying experience easy and quick with no hassles. I am definitely buying my next chevrolet here.

I recommend look for christine Delmo very nice person very good service I took my camaro to get it fix and they did great work I will comeback for sure thack you chiristine delmo and all those guys in side the employees very good 👍 job thank you.

Great customer service. My car was serviced in a timely fashion. I bring my car to the dealer because I trust them, and they do a great job servicing my vehicle.

Mr.Zamudio was great in assisting me with the purchase of my 2022 C8... he helped me with a courtesy delivery from New Jersey... great customer service.. especially with follow up and making the process as smooth as possible...

Took the dealership four tries to not figure out I had a slow leak in my tire. The manger Keith was no help at all. He never even introduced himself to me after all the wasted time I went through. I took my truck to a Chevy dealership in Buena Park, took them a couple of hours and they found the leak the first time on the “right” tire. At one appointment for my tire, I was told they fixed it, turns out the fixed a tire that was fine and never looked at the “right” tire. The customer service is non existent at this dealership. I had to fight to just get the service that comes with a oil change. I was lied to multiple times, many things were delayed. Never once was I apologized to. Inez Moreno was the only one who stepped up to help me. She should be applauded for her efforts in trying to resolve my tire issues. Not once was I called to have the problem fixed. Keith would not answer my calls, keeping everyone in the dark, every time I showed up no one had any idea why I was there or what was going on. Please give me a call to discuss this matter further. Thank you

Outstanding customer service I prefer bringing my vehicle here rather than the dealership I purchased my vehicle. I really appreciate how they take their time to explain what is done to the vehicle.

I recently took my Tahoe for service and was greeted by Griselda, she was very helpful in a professional manner. She graciously assisted me and answered my questions, she also made sure my car was ready when promised.

Everyone was super friendly and helpful. Would have liked if there was more signs of where to go for services. However everyone I asked was super friendly and took time to lead me in the right correction. I was assigned a employee and he was great and knowledgeable.

My 2021 C8 Corvette is my first Chevrolet. I drove in to meet the service staff and to make an appointment for a recall for which I had just received notice. Inez Moreno set up an appointment for me and assigned Christine as my service rep. The work took longer than I expected and I was given a loaner, which made things very convenient. When I retrieved my car it was washed and ready to roll. Cannot ask for more .

This was a very enjoyable and easy experience buying my new Chevy traverse. There was also great communication throughout the entire process from Melissa.

Rosie in the body shop went above and beyond my expectations.and I will recommend my family and friends because of this excellent experience thanks for taking care of my truck you guys are the best

I want to thank you for all the kindness and generosity you all had with me and the service of my truck truly thankful. I will definitely go back.

Wonderful, wonderful,service! They treated me like family! Upfront and honest and true to their WORD!!! They had to earn their lunch dealing with me, but at the end I felt obligated to buy them dinner! #sincere #dedicated! #great deals!

Excellent service!!! Excellent experience!!! If you need a car or truck. Go check em out!!! I saw this on their website & its all mine!!! Ask for Johnathan!!!

Trini was great. He addressed and resolved all my concerns with my Colorado. He constantly called me with updates on the progress of my truck. I was happy with his customer service.

The entire process was super smooth and easy. I contacted Melissa Trejos by phone and was provided with up front pricing with no hassle prior to coming to the dealership. I arrived at the dealership 30 minutes later, and after looking at the car and confirmed the numbers, made the deal in under 1 hour. I came back the next day and everything was ready. Just sign and drive. All car shopping experience should be like this. Thank you again, Melissa!

Stephanie and Patricia were AWESOME 👏 - best new car purchase experience I’ve EVER had. These ladies are outstanding assets to your organization - professional, courteous, patient, supportive and extremely helpful. Patricia, prior to my visit, communicated through text and email. She valued my interest and listened to my concerns about which new vehicle I was interested in purchasing. Most importantly, it was Patricia’s courteous, patient and thorough communication that guided my decision to visit Camino Real Chevrolet Dealership and solidified my personal commitment to meeting with her the following day. When I arrived at Camino Real Chevrolet, it was Stephanie’s friendly, caring and professional demeanor that heightened my experience. Stephanie was patient with me and knowledgeable about the specific vehicles I was interested in purchasing. Stephanie tracked down keys, discussed options, researched online availability of vehicles and allowed me time to come to my own decisions - making me really value her input more as a consultant and less like a salesperson pushing me toward a purchase. However it was Stephanie’s skills as both a salesperson and technology wiz that was most impressive. She communicated with me while simultaneously emailing documents to my wife for signature. Stephanie was thoughtful, thorough and a pleasure to work with. It is without reservation and my honor to give both Patricia and Stephanie my highest commendation for their dedication and service toward customers purchasing vehicles at Camino Real Chevrolet. Please thank them on my behalf, best vehicle dealership experience - EVER!👍. Thank you, Jerry.Cradduck

We are extremely satisfied with the service our family received. Our salesperson Freddy was courteous, respectful, communicative, and AMAZING since day one! Lulu and Robert from finance explained everything in detail. GREAT PEOPLE!!! GREAT TEAM!!! We purchased 2 new 2021 vehicles and are so happy. Thank you all for your support.

I will think about it twice before bringing my car here for a repair. I took my car 3 times for the same problem, I told them what I thought was the problem the first time now they found out after the third steno to fix my car that what I told them was the real problem.

Do not purchase a vehicles here! I purchased a vehicle on Fri 4/30. When I signed the paperwork I verified with LULU what the payoff amount was to send a check by Monday 5/4. The check was sent and received by the dealer and Im still getting billed by GM financial. I called LULU to get this sorted, since GM financial said to call the dealer, and she pretended like she knew nothing about our conversation. This still hasnt been resolved. What happened to the $17,000 check??!! If I could give them a zero I would. Do not buy here and especially do not deal with LULU. She is the finance person there.

I had a great experience employees were polite and helpful

I told them the service department Michael that I need to fix some issue which he fix I assume the reason I’m saying this is because. When I called Michael I wanted the oil change if he can do that for me when I pick up the car no oil change hasn’t been done. Also salesperson Jonathan gave a part to Michael to put them on the car which they haven’t put them on they left on 2 row seat. I had to do myself. That tell me service department was very poor don’t follow up. It doesn’t matter how busy. When customer ask what they needs. You should have been done.

This was a service in my pickup. Very friendly, helpful, and went beyond in helping me with future service. Very pleased with all of it

My service technician didn’t know anything about my vehicle and recommended service that I had already done. I had to insist that he review my history before strongly suggesting that I need certain things done. Also I would be nice to know that initiative is taken to utilize active warranty services available to me before quoting prices. I’ve taken my Chevy exclusively to this dealership for Everything I need. I feel like he really tried to manipulate me to spend unnecessarily and nickel and dime me for labor

Me and wife and family always come here we have 10 years coming we had got like 6 cars from here best deals and great service everywhere in this building

Griselda is always a pleasure to deal with and provides quick service. She works with you and suggests what is needed to help keep your vehicle running well.

Worst dealership ever. Total bait and switch on a used car. Posted a coming soon with a price of $8,750. Called on Friday to book a test drive on Tuesday. Sal, said great will have the car ready at 11:00am. I called at 9:00am to confirm the car was still available for a test drive as we were coming from Sherman Oaks. Confirmed. Get there Sal is no where to be found. When he shows up he said I forgot that you were coming? WHAT! Then he proceeds to take us through the dirtiest shop to the worst cars that havent been processed. The car we called about was twenty deep. We would have been there until Friday for them to move all those cars. The test drive was never going to happen and he knew it. THEN THE KICKER. He comes back from talking to the USED CAR Manager and he said the price was $16,000 for a 2015 Prius? The used car manager changed the listing from the price I called about to Call for Price. Convenient. Dont do business with snakes you will get bit! The WORST EVER!

Rosa in the service/ body shop department is really nice and honest.

Well to be short. We came from a camping trip in Fresno and we encountered an issue With Our suv. The suv was checked previously by our to go to mechanic. He informed us that the computer was not sending signal to the cylinder #6. But he advised us to take it in to the dealer as he doesn’t do electrical items. We drove back to the house about 45 minutes. The next day we took it in to the dealer. Car running and no leaks. We told the service desk what happened and to please check it. We left the car next day they send us a text saying that the computer needed to be replaced and that some water hoses needed to be replaced as they are broken and water is leaking.Well our suv did not have any leaks. It would of been fine if they had said during the check the line broke but no they said it came in like that. You tell me how will we come from Fresno to Los Angeles to Anaheim back to LA to the dealer with a broken water hose. We found a mechanic that fixed everything for $600 dealer was charging us $1700 what a bad experience. Never again.

Melissa was excellent. Helped us get as many discounts/rebates as possible and we got the car we wanted for over $4000 less than the price quoted to us by 2 other dealerships. Melissa was super helpful in explaining all the features and made the whole process a great experience.

Excellent customer serviceLuis on service was really profesional and will recommend him to all the Chevrolet customer in the area.

Everyone was extremely helpful and explained everything I need to know about my vehicle.

Patricia and Stephanie at Camino Real are the best! People you can trust. Will definitely refer their services to family and friends. Shows why they hold best dealer of the year awards.

I was really really satisfied with my purchases today, as well as the great service Paul and Frank has gave me. Thankful for those guys!

It was an incredible experience and everything was amazing as far as service on the car and the people that attended me are concerned! Christine the service advisor took care of me with integrity, with kindness, with patience and understanding and is most certainly appreciated and naomi the cashier took care of me by keeping me busy and giving me a vibe that’s absolutely contagious and uplifting! It was one of the most amazing visits I’ve had and one that’s needed especially in the time we’re living in.. thank you to both of those ladies for their amazing work and continue to be the best that u both are! Much appreciated! Hopefully I get Christine again soon! Thank you Camino Real Chevrolet! Keep being the best! You guys truly are! Be safe!

Excellent customer service, Trini was very professional hell call me on the daily basis to inform me about the status of my vehicle.

Mike did a great job in communicating about when the Tahoe would be ready and made pickup a breeze. Thank you

Best place to by your next vehicle. Awesome customer service

All my questions were answered with good detail. In my opinion the service was very good compared with the dealership in which purchased the vehicle. Good job 👍.

I got a good price for oil change -- lower than initial estimate or at independent shops. Keep it up so customers will keep coming back.

Melissa was amazing, made the buying process so easy and smooth. Showed me different options and was very knowledgeable of the different types of cars. Made me feel comfortable. Answered all my questions and had everything set up and ready to go.

Bad customer service and they submitted a duplicate loan application to my lender. Now I have two loans for the exact same car. I’ve been trying to resolve this for the past two weeks already. Very unprofessional. I would not recommend this dealership to anyone.

The service advisor Robert. Was not honest with us. He made me look like a lier. He cost me time and money buy lieing to me about my vehicle.

Well, I gave extended warranty and Im supposed to get a rental but the dealership does not have immediate delivery if a loaner. Had to pick up car til GMAC can approve further service.

I had a problem with my check light going on and off, The mechanic did a really go job finding the issues and fixing it for a very reasonable price. Im very pleased with the overall work. Thank you very much.

Terrible, I drive 216 miles to get there to buy a 2018 Tahoe that was listed. For them to tell me it sold in February, mind you i had been watching the truck it was listed on 3 different sites. The sales Lady was Nice tho

Love getting my service done with Triny because he takes the time to explain what’s going to be doneWhy it’s needed and explains estimated price of why it’ll be that price and if it needs other services he will let me know ahead of time. Love the service. I always come back.

Sara put together a last-minute deal on April 30, 2021. She moved quickly. Thank you.

Lulu is very rude. We were in the middle of a conversation buying my first ever car and she stopped me with her finger in my FACE and answered a personal call. Have her do some customer service training because she definitely doesn’t know what it is. Went back a couple days later, in regards to payment, she practically yelled at us that it wasn’t her problem. And get this, she answered another personal call in the middle of our conversation AGAIN.

Hassle-free experience from beginning to end. I will be back for sure.

Camino Real Chevrolet is one of the most professional dealerships I have ever done business with. Every department is courteous and knowledgeable from the showroom floor to the service dept. I am on my third lease and ever since the first I keep coming back to Camino Real because of their personal service, friendly staff and great deals! I could go to a closer dealership but I continue to purchase from Camino Real over and over because I feel that they arent just selling me a car but instead developing a relationship with me.

Louie was very polite and professional. He answered all my questions and helped me understand my purchase. This is the second time I go with Louie for my car purchase and I would go to him again if I ever need too. Thank you Louie.

The service agent was excellent and his time estimate for the service was accurate. The only problem was the service resulted in a oil leak on my driveway. I called the following morning when I discovered the stain on my driveway and Mike told me if I brought my truck back, he would put it up on the rack immediately and have it checked out. I took it asap, Mike greeted me, took my keys and had it resolved in about 45 minutes. Apparently during the service a small amount of oil leaked onto a pan, from the pan it dripped to my driveway. Mike stated that the mechanic degreased the area and apologized for the trouble. I just checked my driveway and there is no drip.Of coarse I would have preferred no drip in the first place but good to know issue was taken seriously and resolved quickly.

Great customer service ask for griselda she will hook u up with all da info and services your car needs

Ask for Christina ar the service department and she will give the best service and help. Thanks

Rosie was great, very courteous, and my tech was also very nice. I was not very satisfied with the results of the repair however and I will be back to get my ride back to acceptable condition. If the dealership itself cant make the repairs necessary to get my vehicle back the condition it was in before my car was hit and run, then I guess that means Chevrolet just makes low quality cars. I hope thats not the case because I love my Chevy Impala (2019) and it was pretty devastating that somebody hit it and then left without any note. Thank goodness for insurance! However my car is not back to its previous condition, which i would describe as perfect, and I took it to the dealership because I figured the job would be done quickly and correctly. So far, not the case

This is my second time to have my Chevrolet Volt serviced at this location and the service managers are very helpful and accommodating. They give you a ride home if the service will take hours and a ride back to pick up when your car is done. Very good experience.

JJ made our car shopping very exciting smooth process.

Trinty was a great guy and have gone out of his way to have made everything happened for me.

The repair was done correctly and the radio and display are working. The cost was way too much to replace the display. I could have purchased a third party replacement for a lot less.

Very helpful and not pushy. Nice staff. Decent selection.

Professional and informative about service options and accommodations while waiting. Was up front about expected time to finish.

I continue to come to you guys cause I have never been let down. Griselda was very customer oriented and got my truck in and out even with an unforeseen recall on my trailblazer, she informed me in a timely manner and still I was out by 12! Can’t complain about that. Thank you

The cars on the internet are not real - the lot is empty - and the prices they give you is a lot mor then the real prices

Bought a used 18 Silverado that had dents everywhere in the roof that I didnt see until I washed it, even asked if they could throw in a $15 bottle of touch up paint to which I was flatly told no.... Ill never go there again, dont waste your time. Once they have your money. Its middle fingers to you. Going straight to the BBB and consult legal counsel because this was so underhanded and shady.

Took vehicle since I noticed a leak on the transmission pan. Service advisor told me there were no leaks but that they only cleaned the oil around the pan. Vehicle was not checked for tire pressure or any fluids.

Customer service was great and fast. Miguel answer all my questions and concerns about my traverse. And fix the problem.

Trini help me out when dropping off my vehicle for service when my vehicle was ready he went over with details. Thank You Trini for all your help.NancyWhite suburban

Working with Max Fernandez is always the best excellent customer service would definitely recommend him a million times.

I started by e-mailing them about a Z06 they had for sale. Jonathan Ceron responded and stated the communications. We agreed upon a directional price his dealership was willing to entertain. Unannounced on a Sunday morning I dropped in to look at the car in person. Upon meeting Jonathan I informed him I would not be making the deal today. But while I was there they took at look at my Stingray I was thinking about trading in. Later that day we agreed on price of the car and my trade in. The next day I emailed him asked how long the paperwork would take if I came up after work. He quoted me a time, the paperwork was almost ready (I got there about 20 minutes before I estimated I could get there). We took it for a quick shake down drive, got back to the dealership and signed the deal. All of this with no pressure at all. When it comes time to trade in for a new car again or a C8 when they come out. I know for sure I will be reaching out to Camino Real and Jonathan to see what can be done.

I was having a hard time turning in my truck at residual value from other dealerships due to higher mileage. Camino Real was able to buy my vehicle out right and was able to find the Z71 Truck 4x4 Midnight Edition that I wanted at the best price around. I shopped for this vehicle at 4 different dealerships. Camino Real was able to fulfill all my requirements and exceeded my expectations. Thank you Stefanie for the awesome customer care and facilitating a convenient vehicle delivery to my residence.

Took car for damage tires and other issues, nothing got solved. Dealer says that it is normal, however the tires are not worn out except they have holes in them. They lied about having a specialist checked the car. They siad the specialists happened to be passing by, later when i filed a claim with GM, the dealer changed the story about the specialist. They said the specialist saw the issue through a video call not in person. Two different stories all because i ask for the report from the specialist. I strongly believe camino real dealer was not being honest with me. I have bougjt 7 previous cars from them and feel very disappointed with the service of them all.

I recommend this place to everyone who wants quality parts for their chevrolet automobiles ! Theres nothing better than the original parts for your vehicles!

The Parts Department was very nice and professional they didnt have my part because it was discontinued But they gave me the part number so I could try and find my part on the Internet... Thank you Montebello Chevrolet. I wish I could afford a new Truck.

Fast and very efficient, its my favorite dealer to come and get my service done .i bought my truck here and 2 of my friends bough 2 other vehicles as well .

Nice people good service

Its a pleasure to have my vehicle serviced at the dealership where I originally purchased it.

If you are looking to purchase a car, ask for Erika. She offers the best customer service we’ve received since searching for a vehicle. We drove 4 hours to make our purchase with Erika because she was quick to respond, honest and patient. She answered all of our questions and tried to get us in and out as soon as she could. Also, big shout out to Robert in finance, who also offered exceptional customer service. The manager had a great team.

The sales team is great, however, the service department is horrible. I wouldnt let these guys fix a toaster for me in the future. Poor communication and customer service.

It took 3 weeks for my catalytic converter to be replaced at the service department of Camino Real Chevrolet. The parts werent ordered when I was told they would be ordered. In the end, the final cost didnt line up with what they told my insurance. It has been a headache. I lost my patience. I gave this facility all my trust, and they took advantage of that and my patience.

Great customer service work with you!!!...

Excellent service and fast labor job

Miguel went above and beyond to help me out and get my truck serviced! Him and other staff members were very helpful and friendly.

We take our chevys to get fixed

We had a tire blow out and I just so happen to pull into this location the service department was closed but one of the staff still helped me change the tire.. I just loved that..

I had great communication with my rep. The process was streamline with no issues.

They very knowledgeable, the dealership is very clean. The staff were very friendly.

If you are looking to lease or purchase a Chevrolet, I highly recommend checking up with Stephanie Alvarez. She made our car shopping experience pleasant and gave the best deal out of all of LA. Excellent service and customer care! Stephanie was very caring and extremely helpful throughout our whole process of leasing an all new Silverado 1500. HIGHLY recommend Stephanie and Chevy Camino Real Dealership to anyone who is looking for an amazing deal on a car. Thank you so much Stephanie for making our car leasing experience a great one!!!

Everything was perfect from the first call. They took me in early the next day, and informed me about a recall, that was fixed that morning. I had to get a new key programmed. It was expensive, but it is what it is. The car was purchased in WV a few weeks earlier, but it looks like now I have found my local Dealer. Corrina Vargas was awesome and it took less time than expected.

Sal was a very helpful person! He was honest and got my husband into a reasonable, comfortable deal. He was straightforward. No BS!

Came in with a check engine light from the night before . Have spoke to Griselda of bringing my truck in for service . So she had me bring in my truck and took of everything same day.Also she was very communicated and responsive in all my questions I needed to be answered .I highly recommend everyone to have her as your service advisor.She the best advisor I ever had !

This was the easiest and most pleasant vehicle purchase I have ever had. The whole process from picking out the best vehicle for me, to best financing options was great. My salesperson Michael (Mikey) Hernandez was awesome! When my vehicle was delivered to me @ my home, he took his time to set up my onstar, connect my phone on bluetooth and explain all the features my new Equinox had, and was very patient teaching me how to access and use apple car play. What a great experience! Thank you so very much!!!

Good 👌🙌

My husband s favorite place to get his cars...great friendly service...great car deals and great discounts...and he took his favorite dream car♥️

Compre esta chulada my second car from camino real chevrolet Pedro and Martin Rosas thank for your help. . . .

Services good, fast and friendly.

The Service Department is on point with scheduled service appointments being on time and having my vehicle ready at the exact time they promised. Service Rep “Robert” is awesome!

Cool place and powerful Corvette inside for you

Do not do business with this dealer. They have trucks on their website listed as available but they dont have them on the lot. I worked with Chilo Campo; gave him 60k down for a truck, waited weeks and never got the truck. They will waste your time and money! Go somewhere else where they wont lie to you.