Javier Lopez was amazing in helping us out finding exactly what we needed. He was super Helpful.. and everyone there at Ford of Montebello is great.. if you’re looking for a car and a great deal look for Javier... thank you for making this experience amazing🤩

Really good experience with Josua who let me drive an used Mustang GT and explained through the differences of all Mustangs modelsThey have a beautiful Mach 1 in stock

Amazing, Amazing, Experience. My brother let me know of his awesome experience at Ford of Montebello and I had to check out for myself! His positive experience was definitely what my family and I had as well. The staff was friendly from beginning to end. The process of purchasing our new vehicle was the smoothest I ever had. Their was no haggle, which meant straight to the dotted line for us. We love our new Ford Expedition and would urge everyone to give Ford of Montebello a shot!

I purchased my car in the beginning of the year late February, and this was by far one of the best experiences purchasing a car. Typically, you wither feel pressured, or when you sit down to crunch numbers the anxiety of the unknown of new payment, insurance going up etc.. however here at Montebello Ford is the first time I didn’t feel pressured, they made me feel comfortable and excited about my purchase. The entire staff team, from the beginning had a true genuine honesty about them from the test drive, to the time crunching numbers and the final paperwork. I’m sending this late review because my first oil change is due, and the customer service I received and experience from the mobile app and online has been great, and I look forward to being a future and long term customer when it time to purchase another car.

This was my son’s first buying experience and it was amazing. Richardo helped us through the entire process and even called later. 😊👍!! Javier and Ricardo helped us with financing and the best possible deal with a first time buyer!! I felt supported through the entire process!! 😊

They were on top of things the second I got to the dealership. They were so helpful and honest. Thank you for helping me get my first car!

I went to Ford of Montebello looking to buy a carand was greeted by Jesus a salesman. He was very professional and very helpful with any questions I had for him. I did not feel pushed to buy and felt him to be honest. He did not just say anything to have me buy.

Hi -I will be updating my prior 1-Star review from 9/16, pending a final resolution - MORE TO COME SOON!I moved it to 3-Stars for now, deleted my prior comments, and it will either be one or five stars, pending final resolution. More to come.

I want to thank Roxana in the service dept. She was polite and answered any questions I had. When she didnt know the answer she contacted someone in the service dept. who patiently and politely answered all of my questions. If I could give you 6 stars I would. Keep up the great service!

Ford of Montebello is a great place to shop for your next vehicle. I live in Wildomar but make the drive. The 3 year lease on my Ford Escape was almost up and my sales rep, Justin, called me to tell me about a Ford Edge they had that I might be interested in. Ive drooled over the Edge for years but couldnt afford it. We worked out the financing and I drove my Edge home! It has a lot of great safety features, a sweet interior to include leather seats, and a smooth ride. The review would be really long to list all the great features and how well I was treated while working with the good people at Ford of Montebello. Very happy. Great dealership! Check them out.

Justin was great from the start. We were able to work out all of the details over the phone and I drove 90 minutes to work with him and this dealership specifically. Thumbs up!

Being greeted when you drive up to service and having questions answered by one person is refreshing.Diego was my Service Advisor and did so professionally. Made my experiences Ford of Montebello pleasant.

Great service, Rodolfo salesman is very friendly and helpful, Jeff explained everything about finances/payments and how the packages we chose worked he is very friendly makes you feel very comfortable. Javier the manager greeted us with a smile. My wife and I are very pleased with our purchase of our F-150 pick up truck we will definitely recommend Ford of Montebello,

Alan helped me out with the purchase of my car and he was an absolute sweetheart, Im really satisfied with my whole experience here. I honestly couldve hung around and chopped it up with everyone for a while. My car is great, this dealership is great. I was in an out within a couple hours and was treated with the utmost respect. Definitely go here! I recommend Alan!

Had a wonderful experience with Diego. Absolutely loved his service. He’s very communicative. He answered all my questions. Completely satisfied with his and the mechanics team services.

WOW !!!!!! I got to say, after 5 years and a rocky start, I got to give a shout out to the guys at Ford of Montebello service department for taking care of me,Mr Jim Ryan, Luis and Diego thank you,Mr Jim Sr. you rock, they say that “ when it rains, it pores” but these guys can put a rainbow over you and brighten your day, I’m a happy retuning costumer and anybody out there that is doubtful, let me tell you that these guys will take care of you.

We just bought a car from Ford of Montebello and all I have to say is that it is the best in customer service and working with you! To start with, Alan Perez was the best!! From the moment I called to inquire about a car and spoke to Alan, I knew they would be willing to work with our budget. Once I arrived at the dealership, I loved the fact that Alan was patient and took the the time to help us make comparisons between the cars. He has a great personality! Overall, we had the best experience at Ford of Montebello after visiting two other Toyotas the same day, they lost what could have been a good customer but Ford gained a new loyal customer. Thank you!!!

Horrible service department. Brought my car in to get my transmission serviced. Car has been in the dealership for over a month. No contact from the service department. No updates whatsoever. Can’t get a hold of anyone to let me know what’s going on with the car. If you need your car serviced take it to another dealership.

Purchasing my new 2021 Ford Edge went quite well. I was hoping to obtain said vehicle for a bit less, however.*The sales personnel were warm and attentive.

I had a great experience going to the Ford dealership at Montebello the sales man was very helpful in helping me buy my car. Jesus is great in customer service and very friendly answered any questions i had.

Justin was fantastic and the Dealership was courteous and Professional. Made my car buying experience positive.

I’m very Happy with the Service that I’ve gotten, Diego is always there to help me. He makes sure my truck is very well maintenance I’m very happy with Ford of montebello Team. Thank you 🙏

We were provided such attention while searching and testing driving our new vehicle. Ford of Montebello has very competent staff. They addressed all of our concerns and made us feel welcomed and satisfied in our purchase.

Such a great place. the gentleman that helped us out Javier was great.

The sales department is pleasant experience, however the service department is way below expectations, it takes over 1 week just to determine whats the issue with the vehicle. I can not comprehend why does it take over 1 week just to plug in the vehicle to the computer, then several days to get parts. If you questioning the repair lead time its seems like they are punishing you by making you wait even longer. They are not returning your call in a timely manner, they do not keep the promises to update customers about the vehicle status, some of the service guys giving you attitude. I purchased a new vehicle here and someone forget to update the computer for the oversized tires they installed on the vehicle therefor all electronics are off the chart, gas consumption, speed which is the most important you could get tickets, this small issue takes weeks to fix along with a minor solenoid valve replacement, For service take your beloved ford to other dealership or wait weeks. Total disappointment.Update:I called Mr Ryan of course no one picked up the phone left a voice msg I did not get a call back. This afternoon I got a phone call from the person was handling my vehicle Vehicle is done but is not done in (in 2 weeks they were capable to replace a faulty solenoid valve 4hrs job tops) Maybe; let me amplify MYABE Monday the other company can look at the speedometer issues.So if you wanna pay your car-loan and have your vehicle sitting at Ford of Montebellos lot this is the place you need to take your vehicle for service. if you wanna have it fixed in a timely manner then take it somewhere else.Incompetent lousy service along with customer service, bottom line very bad repair management.

For today Roxana Jimenez was extremely helpfulso hopefully they do a good job on my truck Thanks Roxy

Dont waste your time.They lie about their online prices. I specifically asked for an out of the door cash price after the mandatory state taxes and registration fees and they said they cannot give me that unless I come in.That is bs because they can clearly tell me what taxes and fess there is going to be over the phone or email. They want you to waste your time driving down there so they can add unnecessary dealer fees that you can not take off in addition to mandatory government taxes and fees. Sale price is $14,988 for the car I was looking at. Their hidden dealer fees will make the car 20k plus once you drive down to the dealer. Dont trust their bait prices online

Miguel from service needs a raise. Hes been taking care of me for years now. Everyone there is friendly and knowledgeable.

I’ve had the blessing of purchasing a few vehicles in life and by far I had the best purchase experience in this dealership. Rene is the most helpful salesman, polite, professional, and answered all of my questions, he’s very knowledgeable and most importantly honest. If you’re looking to purchase or lease a vehicle in the Montebello area don’t even bother going to Chevy, they’ll trick you into buying a car, believe me that was my previous experience there, and their quality suck and they’ll make you fake promises! Try driving a Ford and feel for yourself the huge difference! Anyway these 5 stars review is for Rene, look for him next time! Rene thank you very much, I appreciate all of your help!

This is one of the best dealers. Great customer service 👌 specially from the sales rep Alan Perez Hes One of the best. He helped us out with everything and has a great personality and great customer service. I would definitely recommend Ford Dealer. Thank God we got approved 🙏 #Amen

I got help once i got their and the service was good and thanks a lot to adolfo and javier for helping me out with the car that i a now happy with.

Con artists — every single one of them! The sales man, the so called sales manager who comes in to “seal the deal” and the finance guy — ALL CON MEN.All three of them told me I had to pay for an aftermarket alarm kit that was pre-installed on the vehicle which would’ve cost me $700 in addition to the sticker price. I told him to give me a form in writing stating that I was required to purchase an “optional” add-on. They told me my choice was purchase the car $700 above sticker price with the add-on or don’t purchase the car at all. Lucky for me my friend that was coming to pick me up is an attorney, so I knew very well they weren’t allowed to do what they were doing.Long story short they removed the additional $700 fee for the add-on after I informed them that my attorney friend was on her way to pick me up.YOU PEOPLE AT FORD SHOULD BE ASHAMED OF YOURSELVES!I absolutely love my car but I HATE the experience of purchasing it

Rudy, take care of his customers very professionally, Great services.

To start with, I would like to call this dealership the fraudofmontebello, not the fordofmontebelloIn the course of buying a Nissan Kicks SR/SV model through the Costco program, I happened to visit this dealershipWe received a quote for $18,225 from the referral program.On our first visit to the dealership, they told us that there was a bug on their system and that they could get me $20,995 instead of $18,225 as indicated on Costco auto website.After negotiations, We settled on a price $20,495As I was speaking to my bank the next day about a car loan, the guys from the dealership contacted me and offered me the same rate as my bankSales guy has sent me several chats stating the same thingI made call before going to the dealer ship in person second time, that we are all good with the agreed termsI arrived at the dealer with my family second time to sign and get the carThis is where all the drama began, as they hid the person I was chatting with by saying that they could not trace out the exact person ever after showing them the number and the chatsThe person I called said that since I was talking to a different sales person now, he was unable to assist me and hung up in a hurry.Also, a new sales representative was introduced. he said every internet sales representative was on leave that dayI was thinking that they may have access to the agreed terms and did a final test driveWhen I was about to sign the document, this new sales guy came up to me and told me that they had installed security devices and that they couldnt honor the agreed price. New price is $23,500.Cmon guys, where is your listed price of $18,225 and where is $23,500Despite numerous conversations over the phone, in person, and online, why cannot you disclose the price upfront?How come the price shows up only when the documents are signed?While this is happening, they have numerous chats and the salesman comes in and out numerous times, claiming to speak to the managerAn additional twist is that now a woman enters this contest and says that $23,500 is the final priceShe offered us 15% off on the unseen new devices as we were about to leave, showing that she was compassionateWhen I went to the dealership with my kids, I believed them and thought we could go back in a new car. I had to use Uber to return to my house.Why they cant be honest even during high demand for cars is beyond my comprehensionEven if you price the car high, I bet there are customers willing to buy, at least during this chip shortage time. I dont know why theyre wasting their and customers time.I would recommend that even though they claim to offer the best prices on any vehicle, do not purchase one from them as they are not trustworthy

Inquired about online pricing. Had a challenge reaching the right staff Manager so they could address our concerns and pricing. Service is great and friendly.

I called Ford of Motebello to purchase an F-150 they had in stock during the Labor Day weekend 0% financing special... They advertised stock #510573 for $48,320 on cars.com and on their own website. When a salesman made contact, the first offer was $5,000 higher then the advertised sales price. When I asked about the advertised sales price, he said the manager would only honor the price if I agreed to buy $1,885 in after market add ons... I believe this is gauging, and it may be illegal. I will call the DMV on Tuesday to make an inquiry and to make a report on shady sale practices from this dealership... I am glad that all this took place via text, this way I can show proof that they tried to take advantage of me over one sale... I tried to speak with a manager to resolve the issue, and he never called back... What I regret the most is that I have to give them at least one star on this review...The day after I posted this review, I received a call from Javi to see if there would be anything he could do to help me purchase the truck, and to rectify the buying experience at his place of business... He honored the price, deleted the charges for the additional products, and was upfront with all the numbers... he apologized for the previous mishandling of my attempt to buy from them. When I arrived, Oscar was ready for me, and made sure all the paperwork was promptly prepared for my signatures. The finance manager walked me through the paperwork, and I was ready to go... At the end of the transaction, Oscar spoke with me about my review, and asked me to consider making an update. Thanks Oscar and Javi...

Very helpful with us thank you ford

Sales rep was very helpful in directing to the right person to solve my problem. Rudy was aware of my warranty issues and solved my concerns. He explained the process thoroughly. Excellent service!

I give this dealer five stars the costumer service was awesome. I had a great experience purchasing my new Ford Explorer ever one was very helpful especially Alan Perez he was my sales rep. awesome guy treats you like family great service. If anyone needs a car Alan is the guy to see. 100% recommend him!!

OK so all I needed was a rear view mirror. I called today to see if it came in. He said yes it came in yesterday. So I drive down there and the mirror was there but they didnt have the part that attaches it to the windshield. I cant even get my money back without having to go back down there. RIP OFF. THEY KEEP THE PART AND DONT CARE TO RETURN MY MONEY! STAY AWAY FROM MONTEBELLO FORD UNLESS YOU WANT TO LOSE YOUR MONEY. NO STARS FOR YOU.

Buying a car doesnt have to be a rotten experience. The folks at Ford of Montebello seem committed to making it as painless as possible. I was almost astounded by how smooth the experience was. And my new Escape, I have to say, is one heck of a car.

Terrible service first we make appointment for recall car shuts off dropped it off Saturday after waiting two weeks for appointment 8am drooped off with Diego told him the problem he said oh yes its a part inside gas tank we will get it done today never called us back. It is now sunday and still no car wife has no car for work oh ya no loaner car was offered they did call back told us its going to be $400 to fix !!! 😡😡 August 4th now we finaly got are car back thank you Jim Ryan for fixing what your employee did wrong rental you got us was a big help. Nothing good to say about Diego !!!

I brought my car in for service and after 2 weeks it still isnt running. It was repaired and test driven but it failed. They repaired it and again it failed. One problem turned into several. This work was $1200. If I actually want it repaired Im looking at approx. $3000 or so because at this point they cant determine what is causing this to happen. I had to pay for a car that doesnt run and have it towed elsewhere. On top of that I had to wait almost 3 hours before it was actually ready to be towed when I was told since Saturday it would be ready. The hood was half opened and the car was filthy like its been parked under a tree for the two weeks it was there. I took it to the dealership with full confidence that it would be fixed.

Great experience everything went great great workers

I have had my Ford Fusion since 2017. Each time I visit Montebello Ford, I am greeted with a smile. The service advisors are kind and courteous, all the while being professional. While waiting for my vehicle, throughout the facility, there are greetings from all personnel I come into contact with.Ford of Montebello has adapted to the pandemic and have the facility safe, for visitors. It has always been a clean place before and now.Thank You to all the staff at Ford of Montebello. I wish you and your families all the best.

I got a super great deal on a ford ranger xlt here. I had been looking at the ford ranger for a while waiting for the right price and finally I found it here at Ford of Montebello. The staff was great too!

I had such a great experience buying my new Ford Escape Hybrid. The car buying process can often be intimidating, but everybody at Ford of Montebello made the process so smooth and transparent. Through Costco Auto I was connected with Alex and Oscar who were able to show me exactly what I was looking for. Sam and George from finance were so friendly and easy to work with. I would highly recommend purchasing a car from Ford of Montebello to anyone looking to purchase a new vehicle.

Very profesional fair price.

Jim Ryan was more than helpful and they were able to accommodate any changes for my cars oil change/the works ! .. I recommend this Ford ..it’s mostly a speedy visit .

Good service thank you

Very bad, be careful read the contract first theyll

Absolutely horrible experience they damaged the vehicle and said absolutely nothing until we found out Monday morning.Our company took one of our newer F-350 utility trucks for an oil change and regular maintenance at 29k miles.Whoever was working there 7/10/2021 either improperly tried to lift or the truck fell off of their lift. They tried to jack the vehicle up by the utility box which was much easier than trying to jack it properly from the frame.Their machine tore through the bottom of the tool box, ripped two holes and completely bent the box out of shape to where the doors won’t even close. They may have stolen some of my more expensive tools as I cannot find them. Will double check before putting the blame on the dealership and the “techs”Let’s see what they do to fix it, or if they try to snake themselves out of it. Please don’t do business with this dealership, they didn’t even have the decency to tell me they damaged the vehicle.Disgusting

Worked with Adolfo in purchasing my new Ford. Great person and salesman, knowledgeable and friendly. Will definitely recommend him to family and friends.

Great service. Took my work van for a recall here. They took care of it. They’ll give you a ride home if you want. They called me to let me know the progress on it and even a few days after a lady Claudia called to check if everything was ok with the work done. 👍🏽👍🏽👍🏽

My visit with Montebello Ford Service Department was on point. Having made my appointment made my visit much easier. I was their first client of the day and the out within 45 minutes. This could not have been better. Although it was only for an Oil Change. But It worked out, especially during the pandemic. Thank you Ford for making my appointment so quick easy and efficient.

Good workshop service with very good customer service

Worst car shopping experience ive ever had, definition on bait an switch

Good service friendly people

Too expensive on used cars 🚗

Part dept. Was very help.

I recently bought my car at Ford of Montebello and it was a great experience. They were very welcoming and offered great customer service. My brother in law had previously bought a Ford Explorer there a few years ago and liked the experience and service he got. In return he didnt hesitate to reccomend them, we live in the San Fernando Valley and drove out to Montebello to purchase my car. If you choose to go to this dealer ask for Jesus, he will take great care of you and do his best to help you out. Jesus will also help explain certain aspects of the car that will be useful to you. I highly recommend them!!

Amazing service all the time thank you so much to Ricardo and Rudy always wonderful

Great services, they are willing to pick one up within a 10 mile radius. Got my car ready and washed within 2 hours for complimentary oil change but I HATE the salesmen, Liars.

This place is a rip off I wanted to sell my car they told me a price then they changed it when I was going to sign the contract that’s good I saw it and they don’t even help you out they just try to scam you horrible place to buy a car or sell a car the used car manager is a joke scam artist STAYYYYYY AWAY

There availability to supply a part I needed was decent. But what I did not like the was the young man at the front office to the parts department lied to be me about the key copy machine not working. I really needed a duplicate made of my truck, and when I asked him before me even finishing asking he told yeah we make keys but the machine is o of service right now. I just know he lied because I know someone who works there that confirmed it. He didn’t want to bother with helping me.

Ford of Montebello is a top-notch organization. I recently purchased a new Ford Fusion Hybrid from them. They were very straightforward and transparent with me during the entire purchase process. I personally worked with Danny Maldonado. Danny was very knowledgeable and informative, answered all of my questions, and was the utmost professional throughout the process. I definitely understand why he’s as valued as he is. Everyone that I came into contact with, from Sam the Sales Manager, to Jorge the Finance Manager, and everyone else in between, went out of their way to make my sales experience as smooth as possible. If you’re ever in the market for a Ford vehicle, look no further than Ford of Montebello. Highly recommended!

David was extremely helpful in finding a truck I liked that fit my budget. He and the finance department worked hard to find me a great deal. My trade in was far from valuable, but the dealership worked with me to make it happen! They definitely went out of their way to help me out and I am very satisfied with my new truck, and the service David and his team provided. I had been to 3 dealerships before this one, and I for sure will be coming back in the future for my vehicular needs, as well as suggest this dealership to my friends and family. Thank you David and ford of Montebello!-happy 2020 Ranger owner

So I was in the market for a new 2019 gt mustang an I came across montebello ford off the 6p frwy. I came Im an spoke to Tony. We was very knowledgeable about his cars an trucks. We looked at the mustang I ask him questions an he replied really fast an he was very professional threw tho hole deal. If I had to buy a car from here again I would an I recommend friends an family to come down an see Tony. Now Im here with a brand new 2019 ford mustang!!!

Great service and friendly staff

Great service from javier when i get my ford escape hybrid!!

Auto Service Department.I love the follow up on reminders for services. Everything always goes very smoothly but when you have to pick up your car its takes FOREVER!!!!This last time after paying for the services it took about 1 hour to get out of there. They had miss placed our car keys to find out the cashier had them all the time.Some supervisors are just walking around and never acknowledge you or make eye contact as they pass you by...They definitely need help on that department.

The staff was very friendly at Ford of Montebello. This dealership has very good manners and excellent training. Every one was nice and said hi. Enrique, knew me by name, and was very cordial. He thanked me for being at the dealership. I felt very welcome and comfortable. Miguel helped take care of my purchase and made sure I got a good deal and everything I wanted while explaining the terms of the sale in a thorough manner. Before I left they even cleaned the truck, put gas in it and followed me to my home as I did not have another driver with me. I would leave 10 stars though I can only leave 5. :) Well done to the owners, management and the entire team for making me feel seen confirming I had found the correct place to purchase a truck for my company.

This is the best place to get a vehicle!!They really work with you and they make sure you leave happy 😊 We gotten 3 vehicle from there and my last one was last year in April. I got a Ford Explorer XL 4 cynlider and I gotta say I love it!! Is a gas saver it run good pretty fast if you put on Normal but I always have it on eco to save gas. Just a week ago I took a Road trip to Denver Colorado 5 of us and alot of luggage I thought my SUV wasnt going to make since its a 4 cynlider but it was a smooth drive with out any problems made it back to LA a few days ago now I Love my SUV more no regrets in buying it I recommend the SUV and this place to buy great great customer service 😀

Thanks a lot to David Salcido great guy and he got me a really good offer on my brand new Mustang, I love my car and great customer service after sell

Let me start by saying Jose in Services has such great customer service and really makes you feel comfort in knowing your being taken cared of! I had issues with my Ford Focus 2013 and planned on taking it elsewhere but when I called to get a quick quote and requested a diagnostic Jose was kind to schedule me in quickly. I’ve come to this dealership several times but this recent visit really made the whole ordeal less overwhelming. Thank you Jose and the team in Ford for standing by in guaranteeing great service! End result, my car received a transmission repair within 3 days. A lot quicker than most repair shops!

Service center is terrible. They hired at the time young people that don’t know how to diagnose a problem. They removed the factory alarm harness from my bros mustang and said that was the problem. Turns out that wasn’t. What they did was shortened the battery cables. Now we have a stang without a factory standard feature. Well the good thing is I still have the harness and a oem factory shop manual. Now to find the time to reinstall.

Kenny was amazing gave me an amazing deal. A very pleasant experience compared to a lot of other dealers. If you get the chance work with Kenny.

I am a return customer. As always, customer service was great. Justin was very friendly, informative, and professional. Definitely recommend Ford of Montebello if youre looking to purchase or lease a Ford. Cant wait to take my new 2020 Ranger on adventures!

No pressure buing a car...

Do not come this Ford dealer, this Ford dealer is cheater, they do not redeem the coupon you got from Ford headquarter, but they did not tell you while you buy, they pretend coupon you could use, but never apply while you pay. They said they would apply from Ford after you pay and the check would mail to your house, but finally nothing. When you call in, they have tons of excuse that do not redeem you coupon, for example I do not know even they said this is ford promotion not from Ford dealer So you can see how irresponsible and how greedy they are, they only want to close deal earn you money so give you fake promise, no care your following benefit. So if you have other dealer choice, go others. I sincerely hope my experience will happen on you.

Great place to get a car. Want to especially thank Luis for making my first car purchase experience not as stressful as I thought it would be. And I could not live my new car more. Thank you!!If anyone is in the market for a new car. Go talk to him. Hes great.

So not happy to write this review.Its rare for me not to give 5 stars. But when you feel there is an issue you have to speak up.After 3 years of waiting to buy my new Ford F150 Raptor I was determined to get one, not about to pay what other dealers were asking.Guillermo was an amazing sales man. From my very first text to him, I made it clear I was a serious buyer and he needed to give me his best offer. He did and with one day I had purchased the Truck of my dreams.Here comes the reasons for the low rating... I picked up the truck in the late afternoon evening. Everything look okay at that time. A few issues with the trucks details were noticed and Guillermo told me I could bring it in and they would fix it all no cost no problem.While showing off my new beauty to a friend, seriously proud of my purchase, we noticed the paint inside the doors was a strange greenish yellow color. Not everywhere, but looked as if the Computer missed several areas and or that the paint ran out, very thin. I thought this cant be right. I paid top dollar for this truck and the paint looks awful.Seeing as I was taking it in for the other repairs, I asked the Service department to take a look.They took photos, marked all the areas and made notes. All the while telling me this is NOT normal and they had never seen this before....In less than 24 hours they Text me, not a call, not an email, a text, that says Sorry Fords not willing to warranty this..... Wait what???My paint on a Brand new not used Ford F150 Raptor is bad and its acceptable to Ford. I was beginning to see why I got a good price.Went back to the dealer and they say Well we found another truck of the same color paint, and it has even worse paint than yours, so in Fords eyes.... are you ready..... This is just a characteristic of the truck....Now trying not to use expletives....Characteristic, Boxed steel frame, sportier wheel base, lighter curb weight, and towing capacity are characteristics. NOT Crappy interior paint. It seems Ford and the Dealer feel making it look great form the outside is more important than the quality on the inside....I can promise you this is not over yet for me. I am more than stunned and heartbroken that within less than a week, under 250 miles, Ford feels now that I have the truck, they do not need to service. me....Word to the wise. CHECK every inch of your purchase, because after they have you sign the dotted line, all the friendly help will disappear.We even sent a letter to the dealer and they have yet to send us back the response we kindly requested.Seems neither this dealer or Ford Motor Co could care less about making a client happy

Customer service was great! My go to advisor Roxana was very helpful like always! The work done on my truck was done in a reasonable time. Unfortunately when receiving my truck back I noticed a couple of grease stains that were left on my seats.

Ford of Montebello sales, management and financial team did not quit till I was happily in the car of my dreams. They truly put the effort in to listening to mine and my family’s needs and they delivered 100%We will be life long customers. Thank you again, Stacey. You and your team are Dream makers

I bought my car at Ford of Montebello, and have come to them for maintenance ever since. So far I have had NO PROBLEMS with my vehicle. The staff there updates me on current scheduled maintenance and what will be coming up in the future. The facility is well kept, the waiting area is comfortable, the coffee is tasteee and compliments of the house. Bathrooms are sparkling clean, there is a game room for the kids. I would not consider going anywhere else, coming in for maintenance is too much of a pleasure to go anywhere else.

My experience with Ford of Montebello was exceptional with the help of David who helped me buy my first car. He was patient and willing to answer any question I asked. I left this place with satisfaction and would recommend anyone this place to buy their car. The customer service is friendly and willing to make you feel that youre in good hands. Ask for David, he will make sure you are satisfied with the purchase of your car. Thank you again Ford of Montebello!

Miguel Gonzalez, the service adviser, provides excellent customer service. He goes beyond meeting customers basic needs. He understands that it involves much more than providing support in a timely and pleasant manner. Miguel understands the key to good customer service is building good relationships with the customers. He understands thanking the customer and promoting a positive, helpful, and friendly environment will ensure that they leave with a great impression. A happy customer will return often and is likely to spend more. Miguel understands what the customers consider to be good customer service. He takes the time to find out customers expectations, follow-ups on both positive and negative feedback receive ensures that you believe in customer service in all aspects of your business. Miguel continuously looks for ways to improve the level of customer service. He greets customers and approaches them in a way that is natural and fits the individual situation. I will highly recommend Miguel Gonzalez to my immediate family members and dearest friends. Miguel Gonzalez, service adviser delivers excellent customer service that created loyal customer for life and willing to refer the business to friends, family, and colleagues. Providing this type of excellent customer service started with a genuine desire to delight the customers, but he also had to think beyond selling the products or services. He considered the cumulative experience of the customers when they visited the service department. It was amazing how he knew what I was thinking and feeling, and what he can do to make the experience even more productive and efficient.Miguel Gonzalez, service advisor is extremely patient with his customers. He understands that patience is crucial for customer service. He is willing to take the time to listen and fully understand each customer’s problems and needs. He has ability to truly listen to customers and understands it is crucial to providing great service for a number of reasons. Not only is it important to pay attention to individual customers’ experiences, but it’s also important to be mindful and attentive to the feedback that you receive at large. He truly understands that he is responsible for assisting customers with any inquiries while ensuring the highest standards of customer service are met. Miguel greatly understands that friendliness is the most basic of all customer’s needs, being greeted graciously and with warmth. We all want to be acknowledged and welcomed by someone who sincerely is glad to see us. A customer shouldn’t feel they are an intrusion on the service provider’s work day! He understands customers need to feel that the service person understands and appreciates their circumstances and feelings without criticism or judgment. Customers have simple expectations that we who serve them can put ourselves in their shoes, understanding what it is they came to us for in the first place. Miguel strongly understands that customers all need to feel that we are being treated fairly. I will highly recommend Miguel Gonzalez to all my immediate family and dearest friends for any vehicle service needs!

Ive been around the car buying block many times. I went to West Covina and McCoy Mills Ford and they were lying crooks. Jesus at Montebello Ford is a very honest and kind sales person. Montebello Ford gave me the exact price I wanted. Im now a customer for all my car needs.

Took my Ford Explorer for service my rep was Miguel, he was really helpful and knowledgeable. this location lets you know about your car’s warranty and what they still cover which i was not even aware off! Also had a complementary car wash! Thank you Ford of Montebello.

Highly recommend Ford of Montebello! Great service and great deals. David was very helpful with helping me find the perfect car for me. Very glad that I picked Ford of Montebello and left with my dream car, the Mustang Ecoboost.

The Ford of Montebello Service staff and Roxana Jimenez are truly awesome. The Service staff members are really professional, personal, knowledgeable and efficient with their work.I purchased my last 2 trucks from Ford of Montebello and every time that I have brought in my vehicles for service. The Service staff has been great to work with.I would highly recommend Ford of Montebello to all of my family and friends.Sincerely,Olumiji Pitts

Ive been coming to Ford of Montebello since 2013, and fortunately, Ive never had a negative experience, and Ive never heard anything bad from others that Ive referred there.I returned to discuss a buy-out on a lease vehicle I was returning. This time, my situation was a bit different, and I worked with their sales rep. Justin Garcia. I explained my situation to him, and he worked very hard to help me. He, along with his supervisor Johnathan and Jeff explained everything in detail, and we discussed the pros/cons. We weighed out my realistic options, and long story short, I was able to purchase a new vehicle! My son and I are truly grateful, and given all that happened, I left extremely happy and emotional (in a good way).Thank you to Justin who worked so hard to help me, I am truly grateful! I truly appreciate Ford of Montebello for always treating me and my son with such respect and courtesy.

From the moment my family purchased our vehicle here to service needs, we were treated with respect, dignity and kindness. We have since decided to never go anywhere else for service. Whenever I have any questions, the staff is willing to help & always has answers for me. My husband and I have typically gone to local auto repair shops, however, the team at this Ford has shown us kind, attentive and prompt assistance and service that has very much exceeded our expectations. I can say, unequivocally that every experience here has been the easiest and best encounter one could hope for. My friends and family will be returning here for all of our service and vehicle needs.

Best experience ever i was Helped out by David amazing person can not thank him enough for everything he did for me he got me into an amazing car! Im so happy The manager was just super nice and amazing person as well words can not describe how grateful and thank full i am! Thank you guys so much!

I just bought a new 2019 Ford Ranger at Ford of Montebello, and Sales Specialist Justin Garcia was very helpful! I came to the dealership with a specific truck in mind and a price range I wanted. Justin went out of his way to do everything in his power to meet all my needs and get me the truck I really wanted at the price I wanted! The service was amazing! This was my first new truck I was buying, and I was really nervous about how much it would cost me, but Justin made it very easy for me to feel comfortable about it throughout the whole process.Jeff Alberto and Enrique the manager were also very helpful as well in the whole process of buying my new truck!Overall great experience and very happy with my decision to buy my truck at this dealership!

I went in to get service on my vehicle and Miguel was very kind and knowledgeable. He made the process quick and easy! I had previously been attended by him before and he is the best! If you ever need great customer service, contact Miguel. Please promote this guy to managment, he really is the best and deserving of the position. Thank you so much for the great service!

I purchased a new Mustang at Ford Montebello recently. It was the best experience! I went to several Ford dealers looking for my Mustang but had the best experience with Justin at Ford Montebello. I have purchased several vehicles over the years and this was the least stressful and most enjoyable experience. The service was awesome and Justin and the rest of the team were extremely customer focused. I also got the best deal out there compared to all the dealers I had visited, I really feel that the customer is the priority at Ford Montebello. They were honest, friendly, no-pressure and transparent. Ask for Justin, hes the man! I am coming back to Ford Montebello for my next vehicle. Thank you Ford Montebello and thank you Justin!

Appointment Line for car service is very unprofessional. Do not recommend buying a used vehicle here if you Its your first time. APR out the roof.

Justin was super helpful & helped me find the card I wanted right away. Super easy, fast & smooth process for a Saturday morning! So happy with my purchase!!

A few days ago, I stopped by to take a look at an Explorer. I was a little unsure of the trim/options that were available to me (not normally being a ford guy), so I accepted any help I got. When I got there, I was greeted by Luis. He complimented me on my car and asked me what brought me in that day.I told him about my current and future needs in a vehicle and he showed me several options within ford’s range of products. Luis was very knowledgeable! He was very patient with all of my questions (there were many!) and wasn’t pushy.We spent a lot of time looking at different vehicles and I felt I was ready to take the information back to my SO to help me with a decision.Ultimately, we decided to keep our VW and finish paying it off. However, I never felt more prepared to make a car buying decision than this visit. Thanks, Luis! When I do come back I’ll be sure to ask for you!