Nice store. Staff was helpful but not overwhelming. I was able to browse and take my time trying on riding jackets and bought one that was both for warm and cool days. Good prices, knowledgeable staff. Will return.
Young man opening the store was very helpful. Bought a new Sena 50s. He installed it on my helmet. Put my old 30K unit back into my other helmet. Spent over an hour making sure unit had latest firmware and installing units. Works awesome great upgrade.
Friendly staff and very attentive. Convenient location however, selection at this store I visited is limited if you want to try stuff on before you buy it. I narrowed by boot search online down to three pairs and they had NONE in stock in any size. You can purchase anything to be delivered to the store but you have to return it if you dont like the fit, color, etc, once you see it in person.
The gentleman who assisted me was very helpful in finding f me the correct oil for my 2020 Bonneville. Good service
Im taking my first riding class this week and I stopped by to grab some gloves. Staff was super cool and accommodating to me as a new rider. They shared some safety tips and pointers. I ended up grabbing their 60 dollar membership as I did the math that in the long run, buying safety equipment all at once makes the membership worth it.
A buddy and I came in today to buy tires and a new helmet. The entire store was decently busy, and only one employee was there during the time I was checking out, and he was very helpful and very considerate to each customer. I believe his name was Gabe. The store itself was well organized and everything Id expect from a CycleWorld shop.
The best customer service, very knowledgeable and willing to go the extra mile to make sure you leave satisfied.
My visit to this cycle gear was great. The store is really clean and the associates there are very helpful and friendly. Big shout out to Gabe at this Cycle Gear; his customer service was impecable and I would definitely come here again. 5 stars, clean store, amazing customer service.
Great service. Very knowledgeable staff. I needed a battery for one of my bikes and I called around to other stores and that store had it, when all others didnt. They gave me different options and I was able to get the battery that was right for me and my bike. Great Job!!!
I haven’t had a bad experience at any cycle gear yet, and this was no exception! Great service and advice, very knowledgeable staff! We came in with a few returns from online, left with some good suggestions and gear. Thanks cycle gear, great work!
I was looking for tires for my 650 .couple people passed me by. When this employee was coming from break asked me if need help. He had great experience in motorcycles told me which tire to get for traveling and just for fun . Very Knowledgeable of what he was talking about. Because I had no idea what to get. Great customer service above and beyond. Thank you Gilbert
I always enjoy stopping at a cycle gear. The staff is always friendly and knowledgeable. This location is no exception. The salesman we worked with was super cool, friendly and had a lot of knowledge about gear. We stopped by during a road trip to pick up a few items and like with every cycle gear I have been to this was a good experience. Even if you dont ride I would recommend you stop by cycle gear just to check out their riding styles clothing.
Wow! A complete opposite of the Riverside store. The amount of customer service was top notch. Employees were very helpful and answered all my questions. Story was somewhat busy and the staff handled the traffic and dealing with multiple customers at the same time. I was most definitely impressed and thanked them for quality customer service, something you dont see anymore. Bottom line is I walked out with a helmet and without any doubts about my purchase. They have my business for now on.
Really helpful staff. Helped my wife and I choose helmets that were best for our style, type of riding and had the best value and protection.
My first time at cycle gear had a great experience this guy Matt got me a great helmet setup with cardo system. A long with being informed and educated on different types of brands and deals will go there for my all my gear from now on and recommend.
This shop goes above and beyond everytime I’ve been there. Highly recommended for anything motorcycle or atv related.
I was kinda surprised they had what I went in there for because Ive a 2k+ rt/1150 and the people I dealt with was a pretty cool guy which sealed the deal. They also have a ton of very nice apparel for us who ride but Ive a closet and a few dressers full of gear myself. If you ride Id definitely check these guys out
Great great service the salesman that helped us was very helpful to care the business that we went for right away and we live very happy
The staff always take time to understand my needs and help me find what will work best. I have appreciated how they give good advice without any sale pressure.
Id like to start this off by saying that I like Cycle Gear. Its super convenient having a store with most of my common motorcycle needs (oil, gear, etc) right here in my home city. Ive shopped here often in the past and will continue to shop here in the future.However, now lets get to the reason for the 2-star review. I brought my tire in for a tire change and balance today and waited around for about an hour and a half before it was finished. I then remarked that it sure does take a long time to complete a tire mount and balance and the store clerk responded, oh, were training someone back there... yikes!Youre dealing with customers here guys... Using our tires to train with is incredibly inconsiderate! You guys didnt even ask me if you could train with my tire... you just did it, with no consideration to my time. Yes, training is important. This store should purchase a variety of rims and tire types so that you can train new staff all day long when there is free time. That way, when I hand you my tire, I know that I am getting the best customer experience and tire job possible!Until this store fixes this situation and continues to potentially train on customer tires, I dont recommend anybody change their tires at cycle gear. I sure hope you guys respond to this review saying that this wont happen again.
Great staff with great knowledge.
Great customer service! Nice friendly staff!
Helpful staff. Answered questions on mics.
Very much liked the workers and how they treated me.
First time here, the guys were friendly and professional. Though they didnt carry the size of the helmet that I was looking for, but they spent the time to guide me through all the essentials about selecting a helmet properly that was within my budget. They have my business. I am ordering from their site tonight. Two thumbs up!
Always excellent service at Cycle Gear Montclair.
Had my tires installed and balanced. Gabe at the reception was very polite and attentive. Very passionate about riding too. Thank you Cycle Gear of Montclair for having a good crew and excellent customer service.
Great place, very clean and organized. Staff is extremely friendly and helpful. If youre looking for gear they have a large selection to choose from and if your the DIYer like myself they have all the typical goodies needed to do your regular maintenance and then some.
Sam at the front counter was super knowledgeable about the Bluetooth and helped install my cardo pack talk on my shoei 1400 helmet in minutes. All with a positive attitude. Greatly appreciated and recommend coming here !!
Knowledgeable, helpful staff. Everything you need for riding a motorcycle.
Cool spot. Limited selections. Staff is great though!
Had exactly what I needed, always leave with more than I intended
Great little motorcycle store. Reasonable prices and decent selection for the size of store.
Good local place to check out some gears and supplies. Some of the workers are pretty cool too. I just wish they carried more of the items they have online in store.
Good place to get motorcycle gear
They where very helpful
Both young Associates very very helpful. Though I dont come to this store, if I need something in the future will definitely stop by. I normally go by the one by Murrieta but I wasnt going to make it before 6 pm. Anyhow, great customer service
Great place to shop from... I often order from their online warehouse and have it shipped to the story
Had a new tire installed. Ol boy did a terrific job! Ill be back guys.
I Always gave a great experience here, they are all super helpful with all my questions. They are very knowledgeable and helpful with anything I need. Thanks guys
After unsatisfactory service at the riverside location we decided to drive the extra distance to go to the montclair store. We were greeted at the door with friendly smiles and were immediately asked if we needed help with anything. The gentleman helping us was great and very knowledgeable on helmet sizing for safe and proper fitment. The lady that rang up our items was also very nice and friendly. I will definitely drive the extra 20 mins to the montclair store from now on. Thanks!
Lots of different things to buy for my Yamaha R3! The customer service was good and the atmosphere was cool. I had a small chat with a fellow rider there and made a friend! :)
Went in to pick up a phone mount. Taylor and Sarah were beyond helpful in assisting me find just the right one. Love this Montclair store because of the great customer service!
Had an amazing experience. SARAH is a Rockstar. So sweet and knowledgeable. Ask for her if you ever have any questions
They helped out wished they had more options but very helpful
My girlfriend and I went there to get a riding jacket and a gentleman led us in the right direction not only in good quality but extra safety and reasonable price as well. One particular thing I liked about this place is when we were inquiring about gear, the associate did not automatically assume it was for me. He made the point to ask who the gear was for. Super friendly staff here!
Great store with decent prices. I initially gave 4 stars bcuz their selection on some items are pretty limited, but I changed to 5 stars bcuz of the service and employees.
Very helpful very eager to help you out whatever you need have things in their shop I needed loved it positive
Had everything we needed
Excellent service. Jose, was very professional and knowledgeable of the products being retailed at this location. He went out of his way to assist me in finding a revit suit at different cycle gear locations. Out of the retailers near me (BMW Brown,Berts and Chaparral) this is by far the best service I have received.
Its a nice place to grab sum motorcycle gear and whatever else you might need ...
Sarah was very professional and knew a great deal in the store with great customer service and will definitely come back
Staff was helpful with the gear that i need for riding safe
Lots of merch to choose from. Competitive prices and a nice clearance selection. Staff was super friendly and pretty knowledgeable
As always great service and items in stock! Employees are very helpful!
Good personal service, good inventory of helmets and other items, clean
I went in there quite a few times in the last month. Taylor and Sarah are always a big help with EVERYTHING! I will shop nowhere else.
Always price check.
My man came here to do an exchange for his gloves to go in our trip to Alabama, well we never made it . Got stuck in Texas .
On a recent ride from SFValley to Crystal Lake, my Sedici facemask screw popped off leaving the shield dangling. Went right to closest Cycle Gear, hat in hand, and the morning employee was incredibly helpful, managed to figure out a repair and got us on our way. Knowledgeable, helpful, and friendly!! Thank-You.
Workers are very welcoming and helpful they had what I needed.
Top notch service! This is the go to establishment for all your cycle gear needs! Best staff ever!
Excellent customer service! They have things here I never knew existed (kevlar shirts, hoodies, etc.) and the gentleman behind the desk went out of his way to answer all my questions and show me around.
My son walked in to buy a bolt kit for a Yamaha and they gave him a Suzuki one and I sent him back to exchange it or to get the money back and they told him that there was missing bolts when the bolts that come are in plastic bags and weren’t open. So they gave him store credit knowing that they didn’t have what we were looking for. That store took advantage of my son just cause his young.
Awesome people....awesome store for all your motorcycle needs...
Excellent service 👍 and people are very nice and helpful... Its a good place to get your motorcycle gear 🏍️
Nice to walk in shop and buy something in person for a change.
Fantastic, will be going back.
Staff is passionate and helpful. Bike nights are hosted once a month. If you need anything for riding, you have to come here!
Ive purchased hundreds of dollars of riding equipment at this location and was forecasting hundreds more since I purchased a new bike and needed additional gear for myself and my wife. The following is what ended any future possible business with Cycle Gear: I Purchased a set of tires totaling $303. Was then told $25 to install each tire plus $10 for valve stem replacements. I had to pay an extra $70 just to install. I asked the night manager if he can help offset the hidden cost of installing and that it was common practice to receive free install with motorcycle tire sets at (practically all) local shops. He quickly refused and remained rigid in his inability to acknowledge my dissatisfaction as a customer. I asked if a refund was possible and without hesitation gladly agreed. I will take my business to local shops that are plenty in this area and will gladly pay more to be treated as a valued customer. Cycle Gear has lost all my business specifically due to this night managers indifference to customer loyalty and satisfaction.
Deals are amazing 25% off already clearance price New shipments every Thursday night.
The manager Dustin and his staff are very friendly, knowledgeable, and very helpful with all your needs!
Friendly staff was very helpful indicted me in the direction for the right exhaust.
The guys in here are cool, there is some quality gear here and they have some really good sales.
Nice store, have good sales time to time
Awesome n friendly staff, great deals, low prices
Its a nice place its got a lot of stuff in it not what I was looking for
Great customer service
This place has a great inventory of ladies gear
Always great service, and friendly manager very helpful
I will keep this short and simple this company is a joke.
The employee are always very helpful...
Great customer service!
Huge selection and very helpful staff.
Great staff, great selection of gear, workers are super helpful. Store is very clean and new.
Just went into Montclair Store....To by a Helment !! Had already spoke with Fabian..Got there he has no Knowledge on them !! And he thinks something is funny!!! They said they had HJC none but 1, then there watching me on security camaras!!! as had to walk to register to get help !! Smh. I will call and complain to another store right now!!!
Knowledgable employees, good prices
Very knowledgeable staff
They have what I need in stock.
Friendly staff helpful service.
Go to any other cycle gear steer clear of the one in Monte Claire......poor attirude
Sweet people, great shop!
Now open, great knowledgeable staff
Great store good prices
Serious, passionate staff.
Very helpful staff
Just moved out to this area and very glad they have a cycle gear
Good people
Fast service and friendly service