The staff are seasonal so they absolutely do not care to apply any effort into guest servicing. We had placed our names on an item through their official book but they didnt train their employees, so they sold it not knowing its existence. She, as a store manager, also had no clue what was going on in her store since she had no idea who, when and why they sold it. When asking the store manager on possible solutions she had attitude and was unconcerned with finding any type of solution. When I pressed for support in potential of doing another large purchase she offered 15%. I found this to be an insult due to explaining I already had a 20% off, and she laughed when I mentioned if that stacked. She was truly a horrible person and it was clear that she is either an inexperienced manager, incompetent, or had something against people she just met due to their . . . different appearance. As a hiring manager of 15 years, I do not see how she was able to get through into a position of Store Manager. Overall, if leadership would care about their business they should ensure to hire higher quality staff like the Rancho Cucamonga and West Covina staff. This location is a total miss and it starts at the top since employees leave registers open, unsure of coupon codes/promotions, and any type of guest servicing. Also, from two different employees and a customer there, it appears that they take bribes to offer items and displays to guests. Even if it means bumping guests that initially had their names down using Spirit Halloweens official hold book. Either way, were glad we dont have to go back. If this manager is there again next year, it is an indicator that The Leadership at Spirit have no concern for guests and we will be pushed to just purchase all our items online.

Lots of goodies but hurry dont be too late or all the good stuff gets sellout.

Best customer Service, I had such a hard time finding a costume. Kim💃 that worked there found the right one! Also with the cashier Super Sweet & Friendly Jacob😎. He recommended to get some items that go with my outfit, which was located near by. Thank you Kim & Jacob !👍Excellent Service I had with you guyz, Super Clean Store!. I recommended all my family & friends to shop hereI will come again!Thank you. Lisa🥰

Nice clean and really stocked up! Just one thing one of the workers kept following us around. I know its ok to take care of thier business bit she over did you it.

Kimberly the manager was a great help to us! She was very friendly and patient with my wife and I ! Her customer service was awesome and the other employees were polite and helpful as well ! They made us feel very welcome, this store was worth coming too

My son LOVES Spirit Halloween Store! We usually go check out different stores daily. Not so often this year though with Covid..... the employees are very friendly and always welcome us💀

First time shopping at this store it is totally awesome it is like Magic Mountain on steroids this place has everything all kinds of masks great people that work there it is so awesome yes my experience at this store was outstanding they had what I was looking for and if they dont have what youre looking for theyll find it and if you go in there just looking youll find what youre looking for it is that crazy and it is that cool this store has great prices good quality products I was amazed.

I not a huge Halloween person. But had a lull in my normal job so accepted an order at Spirit. Excellent GPS and the people in there were super helpful

Poor selection for little boys .

Nice people but doesnt have a lot of selection for toddlers or kids.

Wanted to pick up an accessory for a costume yet the line was too long to wait outside for over an hour

Really fun and good items for this year!

Lots of fun! Great decorations and you should be able to find the costume you are looking for here!

They didnt keep their word on calling to pick up props. Im disappointed in them

Huge selection of costumes accessories you name it they got it . Friendly staff clean environment .

It was the best Halloween store ever👍🎃🎃🎃

Have very cool costumes, we found our 2 children costumes there

Staff was really helpful and friendly 🙂 and they have a huge selection

Great selection in costumes plus scary decorations

Tons of different costumes here, and lots of fun outdoor Halloween decorations

Had a lot of options

Prices are way to high you should only shop here if you are desperate.

Service was bad, selection was good,

Overpriced!! Enough said..

Fun place

I just love this place

Halloween