I Purchased a Plank and Hide pool table and shuffle board from Chris at Sawyer Twain and his distributor Empire Billiards. Chris was very responsive during the purchase and worked with me to help get a local person to install the pool table and shuffleboard table. Chris told me he could do both but after talking to the installer he had never installed a shuffleboard table before. Maybe I should have realized I was being sold at that time!When I received the items it was clear that the pool table slabs had been stored somewhere they were getting wet, pictures of the mold can be seen attached. I let them know and Chris and his distributor, William Li @ Empire Billiards/SC Aquariums, told me it would not affect the pool table. Feeling a bit dismissed my wife and I did our best to clean off the mold prior to the pool table being installed. We hope that the mold does not fester and feel keeping away from moisture it should be fine.Next came our experience with the shuffleboard table. Being an engineer I figured with some help I could assemble the shuffleboard table and that was the case. It took a few hours, mainly because the pieces are so heavy to assemble the shuffleboard table. My issue, as you can see from the picture is the Quality Control of this $4k table is less than stellar. The prealigned screw holes did not line up for 2 of the 6 climate adjusters and they also did not line up to allow me to attached the playing surface to the table. This is an issue as the climate adjusters need to have the playing surface attached so that the can warp the board correctly. I have tried several times to contact both Chris and William about this with no avail. At this point they have made their sale and no longer can offer any assistance other than William told me he talked to the installer (who did not install the shuffleboard table) and he said everything was fine.To summarize, if you are going to spend close to $7,000 on a pool table and shuffleboard you would expect the seller to want to make things right. Since I took a chance in buying these online and from a retailer across the country at this point I am left to make things right on my own. I would not recommend buying from Sawyer Twain or Empire Billiards unless you do not care about the follow up service to your purchase. Their prices are competitive but their service for making thing right are completely void.